center. >> right. okay. that is a lot of challenging work, isn't it? thank you. >> i'm going to open up for public comment at this time. thank you. >> we have jackie bryson. >> good afternoon, i'm still jackie bryson as the beginning. i'm just more well informed as a jackie bryson and i'm very happy to see that the hot team finally made a public appearance. this has been difficult. the san francisco local homeless board has wanted to have the hot team come and make a presentation. we were hoping for april, but there seems to be a conflict

with ms. messkin's vacation. thank you for that. we've been asking since february. she's gone since june. i'm again multi-faceting and a failure of the hot team. one thing that was not mentioned is their assessment which i'm having the mayor's office and human rights commission to look into because my ada rights were violated when i was stormed myself out of the hotel and i had to walk with my walker. i'm one of the lead plaintiffs for a private lawsuit

against the winton hotel because of that. there are still a few clients in the hotel and until this day, i have to feind out why i was storm trooper out of the hospital. it was better at meeting my special needs as the place where i was dumped at the bottom of skid row. i'm very concerned about the lack of assessment and i have said that before which goes back to the need for a department on disability so there can be a county wide standard and i see a lot of nodding of heads because i'm going to keep saying this. there needs to be a protocol that applies to all department and contractors and a set of rules not each and every single non-profit coming up with it's own non-compliant things and expecting you guys to pass over on them and

say, yeah, and lay that on you when the on us needs to be on them the ordinance is plainly written. just read it. don't read between the lines. read what it says. it's very simple. there needs to be penalties, punishment, maybe fines if that's what it takes to get people to come into compleens. -- compliance. it's dangerous for me. thank you very much. >> is there any public comment at the bridge line? okay. thank you. public comment is now closed. we'll proceed to informational no. 8. muni, thank you for waiting and for your patience. san francisco municipal transportation agency muni will

give an update on a project called muni forward that includes service changes to limited lines, stops, and signage. presentation by sean kennedy, muni forward program manager and julie kirschbaum. transit effectiveness project program manager. >> thank you, it's a pleasure to be here. i'm here and my name is sean kennedy. i'm excited about what we have to present today. muni forward is really an umbrella name for a number of projects that both muni and the city family is working on to address two major issues or goals that the

city is working towards. one of those is a reliable muni system. i'm sure that any muni rider knows that we have two major problems, one, we don't show up when we say we are going to and two, when we do show up, we are often super crowded and people have a tough time getting on the bus. we are trying to address those reliability issues through both capital changes and service changes adding more service. the second type of issue or citywide goal we are trying to address is improving pedestrian safety. we are implementing what's called vision zero on our major transit corridors with the goal, the city has a goal that by 2024 there will be zero pedestrian fatalities in the city. we are trying to address that goal on muni

routes as well. there is a diagram up here of a couple people getting on a bus in the city. in the background, it has our tag line, we are actively working to create a safer more reliable and more comfortable transit experience. so, there is really five major keys or things that go into making a reliable transit system. i'm not going to touch on these during the rest of the presentation but i wanted to point out that municipaley -- muni is working on all five of these issues. if you don't have the operator you can't have the bus on the street. we mean, sf mta has done a pretty poor job the last decade of hiring and training enough operators to keep up with attrition. because of that, 6 months ago, we were only

operating about 93% of our daily scheduled service. you know, 93% is sounds like an a if you don't know about transit in general, but on a reality 93% is horrible. it's semi embarrassment. if you look at what that means to a daily customer, that's about 30-400 trips a day that we have not put out on the streets because we didn't have enough operators. what we are focusing on operator hiring and training. i'm super happy to report that last month, we have met our standard which is 98.5% service delivery everyday. we have a full compliment of operators now which has loud us allowed us to improve in our service. that's exciting stuff. service

levels same thing, we want to match transit service with demand allowing that corridor and we have not been able to meet that with budgetary and staffing resource. our bus fleet averages about 14 years of age which is old. our fleet is not that much better. with the work of the board of supervisors and mta board we have signed a contract to have all new rubber fleet in the next 4 years. some of the new ones you might have already seen on the lines out there and we have a new trolley the other day. that's super exciting. those will start rolling out soon.

supervision, we have done supervision of lines on the streets. people have stood on the street to try to control bunches and gaps so you don't want three buses showing up at the same time. obviously that's not what you want. we want to spread it out. that's been a problem. it hasn't worked great. we just opened a brand new transit management center using technology to try to help us supervise and control the system easier and the last is reliability and roadways, second in united states. very narrow roads and no room to add for capacity and a lot of use is put on those roads. what we are working on is transit priority on our roadway to help move buses. so with all of that said, i want to

point out some really exciting things happening april 25th. we are having our largest service increase in decades in the city and these are really focused on some of our most crowded roots. we are increasing both am and p.m. peak period trips or frequencies as well as some midday frequencies. as an example the 5 limited, the 14, the 38 limited and also some extra trips in the morning on the 10 and the 28 which is seeing a lot of crowding especially during school hours and basically same routes in the p.m. during the midday the 29, if we have any 29 riders it's very packed in the midday, a lot of school runs. it getting really packed. we are

adding some midday outings to that line and for the express trips lines 14x and 31 balboa and the california mbx. we are seeing shifting patterns and when people are using the express services to get the work. we are trying to modify and it will lengthen the amount of time we spend on those trips and i want to point out another really exciting one is the 38l which currently does not operate on sundaysch it's going to start operating on sundays which our constituents have asked for years. so super excited about offering that trip. this total represents about a 3% increase in service hours which is a big chunk of increase and we are really happy about it. a few other things happening on april 25th. not only are we implementing

service changes, we are doing a number of things to try to make the system a little bit more legible and easy to under for people. one of those things is we are renaming all of our limited lines, rapid, so on april 25th, it will go from a 28l to 28r. nothing about the routes changing. the routes will stay the same. the number will be a little different. this is because a couple things. one because we feel the name limited is kind of a negative connotation. not limited. it's one of the best services in the city and we are making an aspirational statement and doing parameters along these corridors and the capital project that i talked about are in active outreach and i have not seen the benefit but hopefully in the next few

months this will become rapid lines. at the stop, bringing us down to the stop level. we are doing a couple things at all stops. there will be a flagstop at every stop. we have 3600 stops in our system b a third of those are just demark aetd that there are stops here. it's kind of hard to see. we are putting up flags at each one of those stops that says, there is a poland -- pole, and plastic bag that 36 flags that indicates it's a special stop. a rapid stomp we are doing things on a shelter, with some

stickers going on the cross bars of the shelters to denote rapid stops and we have a new system map that's coming out and we are alsoen -- installing bike racks. there will be a bar in the middle that says muni rapid. a for branding b to allow for more of that bike transit integration. a few things of what that looks like. there is a picture of a bike rack with muni rapid and it will say muni metro. and a picture what if the stickers look like on the outside of the shelter a top the crossbar. we are installing these arrows so it will show muni is going fast on the side and on

the side of the shelter it will say muni rapid or muni metro. this is a snippet of the new map coming out. these are alreadien stalled on the t line and it will be in the new metro hopefully starting next week. the idea behind these maps is we are trying to show case our best or our most frequent service with these lines and make it easier for people to tell where those great services are. so there is the red liens -- lines for all the muni metro for rapid line and the blue lines for non-rapid service. in the blue lines the frequent service is a dark thick blue line, and as you get less frequent service, the color of the blue gets lessened as the thickness of the line. the idea is to show visually

and very impact fully where some of the great service is versus where you might have a route that doesn't come that often and you might wonder if those might be more frequent lines as people look at the map. this is a depiction of that these flag stops look like. if it's a rapid stop it will be red and any rapid lines themselves will be red. it's 14r and 14 limited and the 14 which is not a rapid line would be in blue. in the same obviously goes for the same metro stops. on the f line and cable car lines there will be yellow, this historic yellow that also shows up on

the system map. so one other thing i want to point out aside from just the branding and the service improvement, we are also changing a few route numbers as well as names to better reflect kind of where some of these routes go in the city. for example, six parnassus. we want to highlight that you can take another line to haiti street the 8 x operates 20 hours a day. not really a limited or express service. mostly express are 4 hours a day. so we are changing

the 8 x to an 8 to reflect that and also it was causing confusion when we talked about fair increases and things like that. obviously one of the first places that we are talking about fair increases on our express services and people in the valley and throughout the 8 x. we get a little worried that it was going up. this makes it clear that the 8 is not an express service. the 16, i don't know how it became known as the 16 x when it's the express lean -- lean line to the 71 and we are changing it to the x. and one more i want to point out was 33

modifying that to 33 ash bury. outreach as far as always changes in several ways. we've got voice announcements on the buses saying for example if you are on the 17 it will say, it says, this is just changing to the 77 starting april 25th. we've also got stops throughout the system with the name changes. we also have ads placed inside and outside of the buses. you might see some that will say more service less crowding and 35% of our daily ridership and rapid is the new limited. r is moving to l or rather l is moving to r's. yes, so

that's pretty much it in a nut shell. those are the changes happening april 25th i would love to take some questions. i want to say we are super excited about all of these changes and hopefully you guys will as well. >> thank you for presenting today. we have questions from the council and the first one that had questions was council member roland wong. >> hi. i have two questions. it may not fit in this discussion but i want to maybe make a comment about it. first is the 28 line. currently it kind of runs in a hot limited. sit to run on a hot

day. >> roland is referring to the 20 limited really only operates. it's basically a school tripper. it operates in the morning and midday and relieves that stress for the schools getting out. the eventual proposal is that we are going to increase that to an all day service on 10-minute head ways to overlay the 28 local which will be an all day service as is on 10 men head way. there will be a lot more service on 19, not just for schools. >> i wasn't clear. sometimes i see it and sometimes i don't. there was more servicing during school hours. so in the future it will be all day. >> yes, but just to be clear, that's not happening april 25th.

>> okay. the second part, i had a chance to visit the portrero division to see the new trolley coaches. it's very impressive. the thing i kind of glared out at me is not the priority seating. it's the ones that you have to step up to other seats. i think it's, i guess i never noticed it on the current hybrid. i don't go beyond that rear door. so i wasn't even aware of that step up. i'm kind of, i tried it on tuesday, tried to step up, i couldn't do it. it's too high. so i think it's like what i

understood it's the new design of the future buses but i don't think it's that safe. as you go to the rear area, it's kind of high and i'm getting concerned that people may scombrus -- just fall over it. the back passengers would literally tip over. anyway, it's just one of those things i thought i would mention. it's the first time i actually saw it. i saw it on the ac transit. i thought oh my gosh. it doesn't serve the seniors who need the front seats. it's more of an observation. >> thank you, council member

wong. cochair supanich has a question? >> just a few. first of all, i'm so happy to see muni making improvements because i would imagine there is a long exit line of muni users turning to new forms of transportation to get around our streets and it only leads to increase congestion especially when they are allowed to use muni bus stops. so i question the decision making on that from muni but anyway, i'm really happy to see these changes. the first thing i wanted to ask about is the transit signal priority, will that only be on the rapid lines? >> no. we are in the process of creating 600 traffic signals in the city that will allow transit signal priority. we are, i guess you

would say focusing on the rapid lines first but we are also focusing downtown soma area, for the 10, 12, they get stuck in traffic lines. it not just rapid, it's where we are noticing a lot of issues related to heavy traffic and where we can help. >> will it be on market? >> you know what, yeah, portions of market are already done and yeah, the rest is on the way. >> okay. and my other question has to do with the price increases. there will be a slightly higher price for the rapid lines? >> no. >> i thought i heard you say that. >> what i was referring to is our express services have a different fare structure and one of the reasons to

change the x and just the 8 because when it comes to express services they are usually one of the first to be talked about fair increases. it was never included in that. it was just weird, people got worried that we were changing it and we weren't. i just wanted to drop that moniker. >> so the express remain express? >> yes. >> great, thank you. >> any other questions through the staff? >> yeah, i'm confused. what is the difference between the rapid and the express? >> couple things. one, express is typically 4 hours a day. so usually a couple hours in the morning and couple hours in the evening peak. so like 7:00-9:00 a.m. and 4:00 p.m. to 6:00

p.m.. express service is like a closed service where we do four our five stops and a few more section and we don't stop and open the doors and let people off. it's kind of a service pattern. that's why the 8 has an express initially because it travels on the freeway in the middle part of the city when it goes from valley to chinatown. it thavls on the freeway and obviously we don't make stops on the freeway. it's sort of as an express service because it was trying to be a quicker trip from people from the valley to downtown but now it's grown to 20 hours a day and 30,000 people riding it so it no longer functions as an express bus. >> my other question having do with the outreach and marketing and the level of confusion that is going to be out there. i understand that you

are doing your best probably in multi-will languages and voice announcements probably in multiple languages but especially a lot of our folks who have cognitive disabilities, developmental disabilities who have a lot of routine depend on a routine to function on a daily basis. what about people with dementia and seniors who tend to take the bus many times. i bet there will be quite a bit of confusion. how is mta able to, do you anticipate the confusion? >> yes, we post on the stops 2

weeks early. there will be a sign there. two, we are going to have ambassadors where the numbers are changing and we'll have flyers and say if you have any questions, let me know. and we are also having what is called dash signs. for lack of a better word. we are taking the old number, for example if you used to ride the 71 and now the head sign will say 7 and we'll put the old number on it. now it called the 7. we'll leave that on for a couple weeks until people get used to it. we also have take ones. the little flyers we are putting in front of all the

buses that the operator can hand them out or people can grab them as they are walking out. and also voice announcements. we are having voice announcements 2 weeks before. >> thank you very much for your presentation. i am a muni rider too and i have to admit that i was quite confused when i saw the r 14 signs at my stop. i didn't really understand that it was meant to be a rebranding on that. and i also shared some of joanna's concerns. i'm one of those people that has patterns and habits and i remember the buses that go certain places. i wonder if your outreach also includes going to places like the ark, that teaches their community how to navigate the city independently using public transit. i would definitely reach out to the