that the operator can hand them out or people can grab them as they are walking out. and also voice announcements. we are having voice announcements 2 weeks before. >> thank you very much for your presentation. i am a muni rider too and i have to admit that i was quite confused when i saw the r 14 signs at my stop. i didn't really understand that it was meant to be a rebranding on that. and i also shared some of joanna's concerns. i'm one of those people that has patterns and habits and i remember the buses that go certain places. i wonder if your outreach also includes going to places like the ark, that teaches their community how to navigate the city independently using public transit. i would definitely reach out to the ark san

francisco and janet pom rye center as well. i would suggest making contact with some of the senior centers because there are a lot of people that get there on their own steam even though they get services that are there. i think the dash communication sounds like a good idea to be displaying kind of the new and the old information simultaneously or on the same bus but i wonder how long that program will last, 2 weeks? >> there is no set time. we are going to let it until operators aren't getting questions anymore and staying there and getting befuddled looks. >> and people not getting on the bus because they think it's not theirs. i want to get to the question about council member wong about the

low floor buses, the new fleet and the intention of the low floor buses as i understand is to reduce the height that you need to step up into the main body of the bus itself and that at the rear of the bus, it still needs to be at a certain height to cover the engine and that's the reason why you have the seats that are at i higher level at the rear, but then intention of the low floor is to make it a more accessible bus because you don't have to go that high to get in at the entry. is that correct? sean? >> yes. >> yes, i did, we did do the deployed the ramp and everything and they did move the bus the lowest.

basically for a wheelchair users you can actually board pretty easy and navigating inside the bus is pretty good. unfortunately i was the only wheelchair user that we couldn't do two simultaneously. but generally, the ramp is very good. you know, and they were able to move it the furthest. i don't know the measurement. the steps i'm referring to is the non-priority seating. and basically, many adults are sitting on the frame that's why it's forced to go up. i tried it and i said, i don't think, if a person was a senior or a person who has arthritis legs, they are going to have a hard time getting up those steps

even though you already have it in the current hybrid buses, but i never noticed it because i don't go beyond that area. so it's just a concern that i noticed just out of lately. >> i think you bring up really good points about that and it probably has a lot to do with how the passengers arrange themselves on the bus because i would hope the people that need the lower level are given the priority to remain on the lower level and the people who don't need the lower level would go ahead and take that extra step and climb to the tire. >> yeah, that is like a learning cultural change for people who are more ambulatory to the people who really need it. but it's that culture change and it's not easy to change.

>> thank you for your comments. we are going to open for public comment. >> nick. >> in a dangerous metro plan, the san francisco metropolitan transit agency is proposing to cut the line to san francisco general hospital on the only bus line from the richmond haight and mission hospital. i encourage

the council to oppose this. many senior and disabled have no other way to get the general. demanding that seniors and disabled get off the 13 to san bruno would expose this population to accidents and this should not happen. this is a gentrification and disability issue. sf mta is favoring a highly and illegal fashion the.com community at mission bay over -- seniors and low income who use the health services and general. to add insult to injury, san francisco health department staff have gone on record that there is a parking crisis at general cutting the

33 lean to general will exacerbate general's parking crisis. all of this at a time when san francisco general hospital is under going an unprecedented expansion. why not support that expansion by keeping the service lines including for all city san franciscans. thank you. >> thank you, next we have jerry grace. >> good afternoon, everyone. we talk about the buses. there is a question and i really don't understand this. it really surprises me san francisco is changing and i wasn't surprised

by this. i wonder about the 26 bus, he didn't say anything about 26 bus or 18 bus. he never said anything about 74 bus or towards the bart station on 29 bus. he never said none of those bus. he never said nothing about those buses yes, it's more crowded on that buses too, but later the nighttime i don't know what is going on with that nighttime. and if they do have r run. it

reminds me the transit what they always do have from 5:00 a.m. to all day to 7:00 p.m. at night and as the bus is running, two buses back-to-backo you are riding this other bus. that's what i wonder. will you please explain to us about the other buses that i just named and the reason is it changing the bus line, the 18 and 23. would you please explain it. thank you. >> thank you, is there any other public comment on this issue?

>> hello. my name is wendy. i have a comment and a suggestion. as a lot of us who doesn't speak english has -- imprinted the bus number and the limited now changed to rapid. especially on the lines changing numbers, people think the way they have been for years, okay. my suggestion is rather than a few weeks having the sign in the window it should be 6 months because people forget. it needs that time for people to get used to it and things like that.

my second comment has to do with the rapid lines as well as the other lines. muni and all other public transportation has seen an increase in ridership in a lot of ways. and i know this project is to get people to use the larger buses to quickly get people in and out, but i have also seen that when ever a bus is crowded, a driver will not pick up a wheelchair. if the bus is half crowded or maybe even a third of capacity, they might pick it up, okay. that's the concern that i have as we are moving towards

higher ridership lines. seniors and people with disabilities have traditionally rid den the community lines so they can get a seat. and having cutbacks on the community lines is affecting senior and disability population adversely. thank you. >> thank you. any other public comment on this item? anything on the bridge line? no. thank you, we are closing public comment and move to no. 9. information item, report from the director of the mayor's office on disability. >> thank you, cochairs senhaux

and cochair supanich. i'm going to keep my report fairly brief today. i have four items. one is an update on the ada 25 celebration planning. the other is about an announcement about a new employee starting in mod, the third is to talk about a new video remote interpreting rolled out in city departments and the last thing about the 1906 earthquake. first on the ada 25, our planning is coming together for san francisco celebration and on a save the date thought i want to remind everybody it's went july 31st, and we put post cards on the table. we have a pretty

exciting event so far, one of our guest speakers is former assemblyman tom and the kids from the san francisco unified school district and we plan to bring the institute patient no more travel to city hall and this is the kiosk to hear the first person account of the federal occupation from 1977. we've talked about having a theme for the event and one that we are playing with right now is called "it doesn't stop here" that's to send a message that while we have much to celebrate, we still have much to work and the ada is continuing. again these details wednesday july 1st, city hall, light court, 11:30 a.m. to 1:30 p.m.. i want to remind people to

go to our new website. ada 25 bay area.org. for updates on this event as well as many other events that are happening throughout the bay area all year. mod has a new deputy director who is going to be starting on monday. we are so excited about that. his name is arforas, a specialist in ada compliance for the last 12 years. he has a very robust resume in ada transition plans and other counties and also developing ada training programs for the state of california as well as for cal trans. when he arrives next week, he's going to have to hit the ground running because i have so many assignments for him. he's going to be taking on

managing our own transition plan projects, including the bayview upper house, upgrades to two neighborhood health clinics, improvements to san francisco general hospital and many others. i hope to give you an opportunity to meet him at next tuesday's mdc executive committee meeting. next on offices. you might know that this office work very closely to initiate video interpreting for sign language in our language access contract. this contract allows any city department to set up a computer and a camera and microphone to bring an american sign language interpreter directly to a service counter to facilitate technology that is

similar to skype and face time. yesterday when i attended the opening of the new public safety building, police chief greg suhr what is able to announce that they will be able to provide sign language interpretation to the public using our real remote interpreting, they are rolling out this service and the other office is of course the mayor's office on disability and also the county clerk, department of elections, recreation and parks, mayor's office on housing and community development t human services agency, office of citizens complaints and department of emergency management. in fact the department of emergency management is actually talking

with the media and television stations to see if we can patch asl interpretation into their television feeds as a tool during emergencies to be effective in our communications. there is a lot of really exciting things happening with video remote interpreting. speaking of emergency management team. tomorrow is the 109th anniversary of the san francisco earthquake. i'm going to be at the fountain at 5:00 a.m.. if anyone would like to join me. i want to acknowledge that the city has been doing so much to try and build an earthquake resistance environment here in our infrastructure . we have our own city hall that was severely damaged in the loma prieta earthquake. we have the new san francisco hospital building that will be opening in 2016.

the retrofitted fire station and the water supply system and the soft story mandatory retrofit program that is going to be upgrading some of our most important vulnerable affordable housing. the city can't really do it all for everybody. i always like to use the anniversaries of these big disasters as a reminder that each of us need to take this responsibility and make us as prepared as possible. this is my reminder that i give you probably at least twice a year to make a plan, especially communication plan and a reunification plan. put together a kid with your basic grab and go features and remember to include your important medications or assistive devices and think about the ways that you too can become an emergency respond tore help out our friends, our neighbors

and our families to get through a difficult time. the way we do that is by training. if you haven't already taken training through the nerd program, i want to remind you that it really easy and fun and all you do is go to the nert website to find out when that starts. that concludes my director's report and at this time i would like to ask heather kittel to give us a quick report on ada. >> good afternoon, council member an members of the public. i'm heather kitten the ada office of mayor on disability and will be

discussing complaints on reasonable accommodations. in the month of march we received a total of 18 complaints which is an increase in the amount of complaints from the months of january and february. combined. these complaints fall into two major categories. the public right-of-way access and maintenance of accessible features in a city facilities and programs. many of the complaints involved obstructions to the public right-of-way due to construction projects and over grown vegetation blocking the sidewalk. in these cases we collaborate with the public works to investigate and remedy the issues as soon as possible. we also received complaints about steep curb ramps that were difficult to use and the absence of marked crossings. the list

involves broken power lifts and broken elevators. in these cases reports for repair work orders were issued. if you experience difficulty with these items, please call the office at 415-554-6789 or you can call 311. we also received calls for accommodation. i'm going to talk about a request inform accommodation. it was filed by an individual who had a learning disability who requested they be granted additional time to speak during public comment at a public meeting inform this case they reported they direct connection between their disability and that need and due to the learning disability it takes a while to

communicate what they are trying to say t board did grant this accommodation. they reasonably modified their policy to grant them some additional time. we also received 77 inquiries which involved information and referral and request for ada technical assistance. out of these 99% we received from the public and 1 percent from city departments. most of these inquiries involved questions about reasonable accommodations specifically related to housing and service animals. we also received a lot of inquiries about reasonable accommodation related to employment. and for those who don't understand what a reasonable accommodation is. what it is is a change or an exception to the way we usually do something in order to afford a person with a disability an equal opportunity. if you are interested in learning more about reasonable accommodations, there is actually a great resource

out there, it's called the job accommodation network and it's a service that's true the u.s. department of labor. there is a technical assistance center and they provide information to not only employees but employers about their rights and responsibilities and they have a great online tool where people can search a data base for different accommodation options for different types of disabilities. let me provide you that information. the website is https: //ask jan.org/. you can contact them directly. the voice 1-800526-7234.

187. 9743. we do not see for compliance employment related issues. if you are an employee you can contact the department of human resources. if you work for a private business, you can contact the state office. the california department of fair employment and housing. let me give you their voice number and tty number. the voice number is 1-800, 884-1684. the tty number. 1-800, 700-2320. and the resource for the federal government, the office is called the

equal employment opportunity commission. 1-800, 469-4000. or tty, 1-800, 269-6800. this concludes my report. >> thank you, director johnson and ms. kittel for your report. we are going to move on to no. 10, public comment. items not on today's agenda but within the jurisdiction of the mdc, each speaker is limited to three minutes.3 minutes. >> i have rue krofs.

>> thank you. i have three items today. my name is rue krofs. i have been a cab driver since 1973. i only quit driving last year. my first item is about the phone app for cab drivers. it's called flywheel. at the present time probably 90% of the cab drivers are using this. you use the fly wheel app. you can get almost every cab in town except for this little problem. fly wheel recently increased the amount that they are taking from drivers from 10% to 13 and change. from the drivers point of view it was completely arbitrary. you got a message on your phone that

says, say yes to the contract and it was over. it was 18 pages long. i don't know how you read it that fast. nobody i know did. a lot of drivers were using the phone that flywheel allows and assigns to the driver in the cab so one driver would see this thing and the other drivers never saw they had been signed up for it. they didn't post anything with the cab companies. so lots of drivers only knew it when they realized they were making money off their flywheel. drivers are not using the flywheel app because god help us they are making more money and being treated with more respect by uber. well, if you've got a

para transit debt card, uber doesn't use that. it could cost you more. cab drivers would like to ask you to write a letter to flywheel saying you know, we don't like this increase in the personal that you are taking for cab drivers and could you meet with cab drivers. we actually had one meeting with them. so that was actually one of my items. the other two are really short. if we can have curb cuts at every bus bulb so cabs with rear loading ramp taxi can pull in front of the bus bulb

and unload directly onto the sidewalk and the other, if the elevator information font bart on the ground was included in every radio traffic report. i leave my home in the morning. i have no idea if i can get on the bart. thank you. >> thank you. jerry grace? >> i have to point out something to let you know very soon i'm going to get a flyer to you about september 20, the golden gate thing is coming up. at this