of the challenges. autism face meeting employment. he's a father of an intern we had last year. ana. before he came to presentation. also. we're using our ada 25 bay area website to promote these types of events. so that people can also look at our website to see what kind of great work is taking place at the library. do i have a question for you. about the hours. a little bit earlier. during public comment. we heard marte goterd. give us the great news. the deaf services. for the blind and disabled. will expand their hours. to match the main's full operating hours. i was wondering. if there are any plans to expand your hours. at the bridge. >> we're almost there. except

we're not open on sunday. i don't know if those conversations. are happening. but i can get back to you on that. >> i think especially for people with disabilities. keeping it simple helps. if we can think of one library being open with all of those programs. available at the same time. it's a good way of doing business. >> yeah. our resource collections are always available. just the bridge spaces are not open during -- on sunday's. >> thank you. >> thank you. >> any other comments or questions from staff? okay. thank you very much. i have one public card comment on this item. jay grace? >> i wanted to know a lot of people in the library they have

a lot of program to read. or are you trying to help them to read? or a lot of disabled people cannot read. will you please explain to us a little bit more about this program on the bridge main library please? >> we don't respond to public comments. i encourage you to speak with mrs. lay during the break. is there any other public comment on this item? then >> is the captioning going? great. thank you. all right. the next item on our agenda is

innovation and communication. for people who need asl interpreters. where ever they need. interpreting. i would like to welcome susan morgan. hi. >> so my name is susan morgan. we work with language communication. we're a provider of american sign language. so today. we're here to talk about our video remote interpreting product. so i have got a slide show presentation. perfect. it's up on the screen now. just to kind of go through. what is video remote interpreting. we call it on demand service. when you need it. it will be available to you. there may be a hold time. when

speaking through an interpreter. but it's connected to a sign language. they are rad. certified interpreters. to work in a various of fields. services. housing. banking. finance. emergency situation. hospital settings. 911. all of those different types of situations. it also ensures that the city and county of san francisco. is meeting ada compliant and 504 regulations. the great thing about it. we are able to connect pretty much any where you can get a wireless or cellular. it will work on wifi. today. we will use an ethernet connection for the internet. the other thing that makes the video remote interpreting. more

interesting. we are the device diagnostic we can work on any platform. whether it's pc. or mac based. we can work on tablets. both android. as well as the apple ipad. and it works on smart phone. which can be helpful if you are a field worker. and adult in age services. for example. so a little bit on the history here on the city and county for san francisco. we have been provider. since july of last year. and other services. i have a list of them here. overall. we have 45 or so licenses. which means, end points or devices. that are active and live using

our video remote interpreting. i will read them off. department of elections. office of housing. and community development. the san francisco police department. the office of citizen complaints. the mayor's office on disability. of course. the county clerk's office. recreation. and parks. department. and fine arts department. all of the different departments. in the city and county are using the video remote interpreting. of interest. the san francisco police department is looking at an option to deploy it to all of the officers. so they would have access to an interpreters. when they need it in the field. the department of management. we're actually working on a long-term project to integrate with sf gov tv. so in an emergency. we can

an interpreter. can help. with sf gov tv. and the san francisco airport. we're getting fairly close there. adult probation. and an active rfq. out for an asl provider. we have been active on that. without further adieu. i would like to give you a live demonstration of the service. we're going to switch to a combifrnt computer briefly. i will dial up and connect with an american sign language interpreter. so this screen here is our language menu. i did mention we provide it in a variety of languages. today we're looking at american sign language. i have a special cue set up. so we don't wait for an interpreter today. typically. that cue is

not available. it's special for today. but generally. you are waiting 30-seconds or so. when you are going into a pool with our customers. >> thank you for calling language solutions. a sign language interpreter. will be with you shortly. >> this is the waiting screen while you are waiting for the interpreter to arrive. >> hello. i'm deloris. 20513. three. >> hello. we're doing a live demonstration. for the county of san francisco. deloris. is going to sign while i talk. i appreciate what he's doing. she's oun of our american sign language interpreters. we include our name and interpreter number id. on the screen. if it

requires you to dock ewement throughout the session. that is me. i look strange. i was standing at a strange angle. -- nope. that is not good either. [laughter]. i will stand back a little bit. better now. sort of. you would adjust it so you can see the torso and head of the individual you are working with. so that deloris. can see and interpret for someone that does not use sign language. a couple other features. are available to show you quickly. we do offer an ability to turn off the video feed. so daloris. can hear me. she can't see me any more. a reason that might be helpful in some settings. in san francisco hospital. if your

patient needed to disrobe. it could be kind of us to provide them with privacy. while they do that. so they still have access to the interpreters. so that i can see the sign. it's important for the patient to turn it back on. so they can see as well. we have capable to have a privacy screen. if your client wants to have privacy. and felt comfortable not seeing him or her. that ways. it gives a better sense of security to the client or patient. truly. that interpreter. cannot be seeing me right now. there she is back. perfect. you can mute the session. which i don't seem to be terribly advantageous. sometimes that mute button gets clicked. i like to make sure people are aware. the next feature i would like to show you

is called our white board. that can be helpful in communication. oftentimes. people remember information in a variety of different ways. some people learn letter or hear and understand better. if they can hear something. some people if they can see something. some people if they can read it. so deloris has brought up our white board which is available to anyone using the service. and deloris. can type anything into that board. for instance. this time she said hello. i find this people in medical settings. find it helpful. when they're doing discharge teaching. or medications. for the patient. human resources. agency. is helpful. to ensure they understand parent visitation times. or someone understand a court hearing. any information can be entered into this on the

white board. at the request of the interpreter. thank you very much deloris. we're on a ethernet cable. i'm collect correct he directly connected to the internet -- before i got on the ethernet cable. i was on the city's wi-fi network. it tests great. there are inherently things. where signals. drops. there can be lag time. or pixel so that is to be expected. in a wireless setting. the same is true on a cellular. setting. sometimes it pikz lates. or the call will drop. but that is the nature of the techology >> thank you. so much. deloris

for joining us today. i will let you go. and get back to work. >> thank you. you you all have a wonderful day. bye-bye. >> deloris. quick question. where are you at today? >> i'm on the west coast. i'm in las vegas. >> very nice. [laughter] it's very windy and breezy here in san francisco today. >> nice. >> that say good point. thank you for having that question. we have interpreters across the nation. we have call centers. in north carolina texas one in california here. nevada. generally. we don't say exactly where we are. but i will say it today. >> thank you very much. we appreciate your time. >> have a good day. >> bye. thank you. perfect. that

concludes. my presentations. with the exception of any questions. the council may have. >> councilmember roland wong? >> hello. thank you for the presentation. i have an interesting comment. i also serve on the parts accessible task force. some of the questions about the deaf community. they would like to see something in the "barts", system. in the future. bart trains. they're going to have more of the live-feed screens. they were actually trying to figure out how we can accommodate people who are deaf

that use this sign language. so it's more of an interesting concept. but we don't know. how bart is going to. you know. kind of fulfill that -- not fulfill that requirement. but to accommodate people who rely on sign language interpretation. with this video remote. you know maybe that will be a good segway. maybe you can come to the task force to provide a presentation about this topic. >> absolutely. >> they would be very interested. so that's my comment. so it's very good. another way of communication to people who travel in the subway system or you know in transit. >> sure. yeah.

>> yeah. different you know concept. thank you. >> sure thank you. >> maybe. can i also get your business card? i know i have your contact info. but. >> yes. thank you. >> councilmember harriet wong. >> hi. i was just wondering. is this going to replace live interpretation. of asl interpreters? >> that say good question. i'm glad you brought it up and asked. it doesn't replace live interpreters. it's meant to supplement that experience. so oftentimes. someone in the community may need an asl interpreter. and they are either like a walk in or the situation is unexpected. to an on site interpreter. could not be prescheduled to attend. this

service is meant to fill that gap. to give on demand. or instant access. to an asl interpreter. if that is going to last a period of time. to bring an on site interpreter. one would be called. the service would just be used in the inter rum until the on site interpreters can arrive. >> and people that request the service. they would pay for it. right? >> no. actually another great question. the city and county of san francisco pays for this service. >> also. is there any way they can actually teach as l.? >> that's a good question. not at this time. we don't do any teaching of asl. >> okay. hopefully. they can consider that. i would like to learn. to use within my family. >> sure. >> thank you. >> thank you. >> any other questions from

council members? anybody from staff? >> yes, sir?. the chair. council woman. i appreciate your question. to susan about this service. we agree and concur there will always be a need for on site. interpreters. a good example of that. when you have these longer conversations. it's really very useful to have somebody there in the room. but we see so much potential and value. especially in the city. the direct service providing. public interface points. if somebody comes and they have a question that say the department of building inspection at the counter. and they really need to know how do i fill out this permit form. what occupant sea do i put down. standard

questions. this enables the staff to the city. to serve everybody on demand. so we really appreciate that. i also wanted to acknowledge. the great work that joanna. did in our office. as well as civic engagement and affairs. they over see the language access ordinance and advocate for as many access to languages as we can possibly provide. it was through adrian pond's work. and her staff to get this contract so all cities. can use this on a permit fee. instead of the individual licenses per department. so that partnership has worked out really well. i wanted to acknowledge their role in this process. so thank you susan. >> thank you. >> any other staff comments? all

right. we will move onto public comment then. thank you for joining us today. mrs. morgan. >> thank you for having me. >> jay grace? >> this one. >> you are right. [laughter]. we have no public comment on this item. john. would you like to come forward? >> thank you for that presentation. it peeks my interest. where i come from the religion. interfaith council and my church. is this service hirable for my church to hire them onset schedule during worship service. or on call schedule during planning. is that possible and how do i

determine what the fee is? is there a ur l. i know the name of your group is on the agenda. but is there a url available? that's my question. >> thank you. john. is there a website address? >> there a web address. it's www.languageline.com. >> thank you. >> thank you. >> and councilmember kostanian. >> if i may is this also going to be used in the public schools or universities. colleges? >> that is a good question. i

don't know. i do do some work with the unified school district. it has been presented to them. they have not yet asked me to set them up. as far as the universities. i know some of the like ucsf. uses it in the hospital. but i don't know throughout the university. >> have they given you any feedback. >> in the hospital? >> yes. >> yes. absolutely. they love it. it's been a good product. it's filled a lot of jobs. especially in emergency situations. in the hospital for sure. >> thank you. >> very well then. anyone have a public comment? very well then. we will move on. next agenda item is supporting the keep us connected campaign. we have marie jobling joining

us. hi. >> good afternoon councilmembers. and colleagues, here. we're here to talk about the keep us connected campaign. to make internet access available. and enhance including people with disabilities. so people in san francisco can be connected in all that that implies. so we have a little power point here. hopefully. it will come up soon. you can see if i stand on my tiptoes. we have a new t-shirt and button. we're advertising this as well. jennifer walsh. is the community connecter. in the community campaign will join me in this presentation. and i think we're almost there. i'm glad he's doing this. and

not me. [laughter]. while we're waiting. i'm curious. how many people really use the internet to get information about what's happening at city hall or what's happening in the city? is that something that folks do on a general -- okay. and do you feel like there are places you want to learn more? yeah. and anybody's whose not ventured into this world. because it is new for many people anybody inching in. figuring out why it's worthwhile doing. that's what we try to reach. is folks who have not made that decision yet. because it seems too scary. they're afraid they will break the computer. they have something their family gave them. i don't know how to use them. they don't want to feel dumb or get stuck. whatever it is. so we try to over come that

initial fear of technology. and learning these new things. so i think we're up. so i move it over here. is that what i do? i don't think this is mic is on (speaking off the mic) so let's do it? yeah. all right. now we're in business. as i mentioned. we try to imagine a city where everyone's connected. i'm going to do a little bit of background so you can kind of tell what's going on here. who the players. are. the first thing i want to mention is sf. connected. the department of ages. and adults services. the second is keep us connected. and the third is the san francisco tech council. which we hope will be a way to bring your. (audio

cutting out)

>> okay. good. i feel better. i didn't break it. okay. >> there we go. >> all right. as i was mentioning. there was training available in different

languages. and computers. have a range of accessibility features. built in. as well as most sites of accessible computer. table. so folks can use them. regardless of disabilities. and it goes to adult centers. so there is extra help for people learning about applications. and software. for people with vision. and hearing loss. and other kinds of disabilities. here's a map of where these sites are across the city. these are not the only computer labs. you can go to. the library also has great labs. and computers. as you can see. there are centers. all over the center. concentrated in the downtown area. they're out in the neighbors as well. now. all of those labs. and training. that went with them. we're one of the five group. involved in doing

training and support on these labs. the other is up on the screen. it's community technology -- are all partners. in keeping these labs. staffed with trainers. and tutors. and keeping these running. not too long ago. when this initial program was funded by the government. we are looking at the prospect of the funding go away. the program would languish and die. so we worked hard through the keep us connected campaign. to make sure funding was available. and through everybody's efforts. and testimony. the city put aside $1.4 million. to keep the program going for another 21 months. since that time. we have been working really hard to make the program successful. to serve more people and to be able to

come back and say. okay. that was great. but there is still more that needs to be done. so that is keep us connected campaign part two. we just tell you what our goals are. hopefully. you will kind of agree with us. they're worthy ones. first of all. we know just having the labs there doesn't do it. have you to have trainers. tutors. and volunteer coordinators. who staff these labs to get people coming in. who do the outreach. as we move forward. we would like to see more of them. including those folks. who are bilingual. and are skilled and able to work with folks. with disabilities and where ever possible. we would like to hire seniors. and people with disabilities. to do that work. we found the most successful. with a peer model. seniors. teaching sceniers. then turning around and teaching