that makes me really happy that we're reaching beyond the younger generation we're also helping those that are older. and since launch we've received a lot of press and some awards so if you will allow me the opportunity to go through some of this with you the mayor put out a press release and the the chronicle did an article on us and we received a spark award that's prestigious in the design world and the california governor's office recognized us and the harvard kennedy school recognized us as a bright idea in government innovation and last but not least we were nominee with a web web ie award and as losers say it's nice just to be

nominated. we came in 4th. if you have been riding muni lately you might have seen this up inside the buses and we developed a muni ad and this will be running through 500 muni buses through the month of may and june to coincide with small business week. this includes representatives from other cities and the city of los angeles an organization called the national league of cities and even the white house which we're very proud of and hopefully to inspire others to take a similar approach to government services, we created a retrospective and wanted to make sure we shared our lessons learned and this can be downloaded on the

portal through that url and what what were the lessons learned? one of the most important is to get your leadership on board not only do we have the support of mayor lee i know the commission over the years has advocated tirelessly on behalf of building this portal and now we're seeing the the fruition of all of your work. we talked quite often and we were honest and respectful of each other we didn't always agree but the head the head butting resulted in better results and you want to be sure you get buy-in from experts and you want to make sure that you do this early on and what we did with all of the business permitting

departments we brought them into the room did a 3-hour workshop and had everyone contribute to the initial research and made them feel like they were part of the process from the get go and make it simple communicate as clearly and simply as possible write like a person not a legal team and i'm really proud that all of the content of the portal was written by myself and the team members rather than copying and pasting we took the time to write all of the content ourselves and manage the content the content was a lot more work that expected so make sure sure that you manage it throughout the process and make sure -- this is directed towards government agencies so make sure that you write your rfp qualitative and quantitative measures that you can achieve and work

with different kinds of people i wanted to make sure that everyone had different skill sets so it wasn't just to mirror what i was an expert in i wanted to make sure that everyone brought in a different piece of their expertise to the table and that's why we were able to work so well together and we made incremental improvements that were valuable and content can be just as important as functionality. so what have we been doing since launch? well, i have been saying this for a long time we can not just add technology to a flawed process, right? now we've put information in one place on the portal and we want to look at at the process itself and try to streamline that and we decided to tackle restaurant permitting and we focussed on

restaurants. why restaurants? san francisco has more per capita than any other city in the u.s. and and city in the u.s. and i think most of us know that and 3.2 $3.2 billion in consumer spending annually in our restaurants and that's a huge economic impact to the city and 30 $30 million in sales tax in san francisco and the restaurant industry creates 19, 000 local jobs and we analyzed data and projected on an annual basis there's 230 restaurants that register in the city every year and that's a significant number and we looked at 24 individual restaurant permits not every restaurant is required to have all 24 but you can have up to 24 and that's a daunting process for anyone, right? and worked with 14 city state and federal agencies. we did

permit mapping and collaborated again, as a mentioned, with the controller's office and completed interviews and distributed online surveys to business owners and interviews with quantitative interviews with restaurant owners and inventoried it systems for all restaurant permitting departments and all this work will produce -- we're currently finalizing a high level end to end map of the entire process and individual permit work flows you you will see and a detailed controller's report should be released at the end of may and interesting to see and with that report you will see specific streamlining recommendations that we've put together. and just to give you a quick preview of what this work looks

like -- this is what the big picture looks like, so you can't see all of the details and this will be released in the final report but just to give you an idea, we're going to give you a map of the entire process and commissioner white, i'm sure you will find a lot of this recognizable and beyond the big picture, for each of the boxes on the big picture, you will be able to drill in and what you are going to see is that the example that i've is shown here is a single permit and this is the entertainer commission permit and it fills up the 8 and a half by 11 sheet of paper and to the right we've done analysis on every single permit for 24 permits and you can imagine it will probably cover half of this room and that's just for restaurants and what

we're trying to do is really breakdown this information, identify the efficiency gaps and make recommendations to make this whole process a little easier on our small business owners. >> next steps. technology enhancement for the business portal and we've developed an an alytics program to identify potential site improvements and doing research and we've pro cured a software vendor and professional services vendor for the next stage of building out these additional features and what are these features? looking at a crm platform and online permit form submission and remember in the current phase we've got a folder feature but

users cannot create their personal accounts so in our current phase we're actually building that feature so people can save the forms under their individual profile and come back to it at anytime and creating customizeable user checklist as well as digital signature integration that's currently being worked on and there's a ton of information in there that requires a lot of time and attention. we've updated the content as legislation and needs change so updated information about formula retail about minimum wage increases and reporting requirements for business owners. we created two additional starter kits if you haven't been on the portal lately, check those out and we've installed several versions of

security updates as they become necessary to make sure that our site is secure and we've created a comprehension operations and training manual so that some day, if we're not here, that we can hand off the training manual to the next group that maintains it and keeps it going. further more as i mentioned earlier not just portal but streamlining and will continue through the end of fiscal fiscal 17 and mapping out the remaining application processes and integrate all of these processes into a unified plan and it will be a bigger version of what we're doing for restaurants right now so if we tackle the philosophy was let's tackle restaurants first because it's involves the most number of permitting departments and then if we achieve success there then we can scale out to the rest of the city and

between and within departments and online and offline processes with the possible physical one-stop center and technology enhancements include the build out of permit applications and working with the tax collect or's office and they currently allow businesses to renew their business registration online but new business applications are not online and we're working very closely with the tax collect collect or's office and building out additional content in the business portal because the tax office has seen the value of the portal and wants it to be the first point of entry for every new business and they will be able to see all of the information related to registering a new business and connecting them to online business registration and the mayor's goal of

permitting in pj's is getting very close. we want to further integrate permit forms with electronic and digital signature solutions. providing both electronic and digital signature solutions as as you can imagine that's a big hurdle to get over currently requires a wet signature and how do we translate that online and electronic payments most permits have a fee associated so it's not just about putting forms online there's a couple of additional steps and we have to make sure they are secure and easy to use for our business owners and develop city databases and we have all of these different systems every department has their own database different way of doing things and how do

we work with everyone to make sure that comes together that's a big loft y goal and we can get to a place where things are interconnected and as i mentioned earlier continuing maintenance of the portal and i'm serving on the steering committee for the mayor's housing portal and they have seen success with the business portal and liked our approach and design and they are developing a housing portal for low income housing applicants and there's another initiative of building a jobs portal currently proposed not yet approved and we're getting so many phone calls from different departments so many different people have seen the success of our business portal and now they want to replicate what we've done and learn from us and i'm trying to share my best practices so

this kind of website really can be achieved throughout the city that it's not just for businesses and lastly, this is our christmas photo for the team. once again i really want to thank my staff jason and angel the 3 of us have worked tirelessly over the last year and and a half and we're here today because of all of their hard work and i wanted to be sure i recognized them. >> i see you found the ugly website. >> exactly. i didn't get the memo and they are wearing their sweaters and they are both standing on on milk crates i wasn't. any questions? >> commissioners? >> commissioner white? >> thank you so much. i actually happened i'm in the process of opening up a second location and

using the business portal for all of my permits and licenses and i know this very well and you have done just a really good job. is the restaurant permitting process the only one right now? >> yes. >> as as far as the mapping. >> it is a lot of work. i do know personally you can attest to this. it's up to 26 permits working with 24 agencies. >> yeah. >> so you know the majority of them are all city departments there's also a couple at the state and one at the federal level that we're looking at so the intent is to you know, let's tackle the toughest ones and i really wanted to come out strong and make a huge impact right away and once we tackle restaurants everything else will be simple and let's say you have a retail shop at another physical location and we've looked at building and planning and

it it can be easily replicated so restaurants are the first step and the most challenging. i've been told by people that i was crazy for wanting to tackle restaurants and i said you know what? i've seen how much pain our restaurant owners go through and why not go for the biggest impact right away? >> that's great i'm glad we're leading the pack. >> commissioner adams? >> i just want to say congratulations this has been a long time coming and we've talked about this for oh, my god 5 or 6 years ago and seeing it now come to this i just want to say congratulations to you and your team. >> thank you very much there's more to come there's a lot more to do with this and again thank you for all of your support. >> great this is fantastic i feel like i'm a high tech venture capitalist

instead of a government agency we always hear about them being over budget but you have done a great job and i think you have established a model for other departments and agencies to do the same so spread your good practices across the rest of our organization here. >> thank you very much. government workers can do great work as well and we're here to make an impact. >> you have done a fantastic job. any other questions. >> congratulations i think it's a wonderful site. i have a question about early on we talked about mainframes and what is the cooperation or communication that you get from other agencies to update your site? how does it work? explain that. >> thank you. that's a great question and when we first started, our maintenance manual, you know i think i explained to you last time it's very difficult to get the departments to come to you

with an updated form or an increased fee so initially i thought it was going to be very challenging so what we implemented in our maintenance strategy is we, ourselves, would take on the all on the auditing on a quart er ly basis and which we're still doing but over the last few months other departments have seen the success of the business portal and now proactively reaching out to me saying hey we've got a new form, can you put it in the in the business portal or we have a new process and make sure it's in the business portal and that speaks for instead for itself and i still put the responsibility on my team and i to do the auditing of every single form. >> great. >> fantastic. >> all right. >> thank you very much. >> thank you very much. do we have any public comment on this item?

seeing none, thank you jane, that was fantastic. >> thank you jane. >> all right. brian, let's move to item number 4. presentation and discussion on the university of san francisco school of management and it's gel gel gel art gellert. >> welcome and thank you for coming the for coming tonight. >> we introduce this collaboration to you in october of last year and in december you had a report from the teams that

worked in the fall on various aspects of the legacy business ordinance and at that time the ordinance had not been adopted and as you know it was adopted in march of this year. we had 3 teams this semester working on various aspects of the ordinance and specifically trying to enhance and put a face on the issues that hopefully will be addressed through the ordinance. we had three teams who worked on this this semester; one who looked at issues of displacement particularly along commercial corridors and we selected five for study. we had a team, well, it was a very large team that looked at developing 2-case studies one of the business that owns its own building and one does not and you will hear about those two businesses and finally a team that looked at

incentives that might encourage legacy businesses and legacy business landlords to participate in the program and it's my pleasure to have the students who are the leads in that particular program offer comments to you and they have broken it up into 5 minutes for one of the teams and they will go ahead and present i'd like to call ian ian to the foreright now and he will present for the for the displacement team. >> how do we get? sfgtv, if we could have the powerpoint displayed, please? >> welcome, don't be nervous. >> i'm not too nervous. hello everyone on behalf of our class and u.s. f school of management i'd like to share our findings regarding commercial rent increases