on the orderly oral /* overhead >> on the overhead we're all set yeah. thank you. >> thanks for our patience travsz fox to speak to the recommendations that nelson presented to us general but in terms of metrics there were a number of recommendations i'll highlight some of the key ones they made as was mentioned a goal in insuring that all agency data in

a capable format we've achieved intelligence and data chair we're bringing in clipper and automatic passenger data and for the log safeties among other areas we're taking steps to make sure that the new systems touches our management system when it goes live we're done making made a lot of process and on our radar going forward and with the public documentation in the passive we are recorded our service standards on a quarterly basis sometimes thirty to 60 days now we're able to have date in realtime format and provide a comprehensive report iuoe on how we do in the close of the most one thing in public

documentation rolling out the rotting for our citizens and others people are that front yard in sfgovtv.org this is ready to go when the discussions are implemented and we will met out there this is on interactive in terms of some of the specific medics there was a recommendation wards to looking at the san francisco police department with the mileage in the current state we'll do this not on a monthly by the way basis but we'll add that in there as an annual metric another one that is worth highlighting is wards to customer satisfaction we/several

hundred people participating in the panel we've been working to identify ways to increase the participation of that group and are lieutenant additional ways in the recent panel to increase it 10 percent we've heading right direction with regards to bunches and gaps we're looking at that and understand that those are as was discussed early as bonnie mentioned metrics that are important to all the passenger side passengers we want to make sure we have a good gage in terms of muni and others so we're going to continue to report for the rapid network but for the mta.org we'll provide visitors to look at the lines in terms of how it is doing

and the same for the only time performances and the only time deparches and this is part of our regular transit process in the agency another one i want to highest the mean distance between if you are we're eager to have much more detailed reports over and over on the vehicle by vehicle basis and prep our management program in the next few years this is our opportunity to achieve the reporting improvements we look forward to having that and late last this which is a recommendation to the ridership data we're including that for the average rubber tire entries within our report and do so when

it becomes available in terms of the metric based on the methodology we've been working with a consultant to look at the positive contribution to the system with in terms of quantity first degree the reducing parking costs that will be recorded to the policy and governance committee and will be shared with the public not only with the impacts of details but how it is relating to san francisco last but not least the recommendations for absents we do the reporting for transit operators but having this available for all agency employees the performance team is partnering with others with the task force and we're looking forward to expanding those are metrics all in all were in concurrence with the

recommendation by nelson i can answer any questions otherwise i'll hand it over to john. >> thank you, mr. halley and back to the board thank you. >> director and mr. chairman good afternoon last week, we were scheduled to deliver what in transit refers to as runs from 8 thousand hundred was the skwermentd supposed to deliver we delivered 8 thesis in the 8 seven months and missed 13 do the math it is slightly over 99 percent point as some i want to walk you through the process and where

we're going i will tell you imperfect the services has gotten better and going to get better here is why first of all in april the first of 3 service increases why we were able to do that number one we've got sufficient resources and operators and vehicles, we've got a plan and the management wherewith all to deliver the service is the first group of groups we put into effective e effect in april continued to look at the progress a high percentage of the riders hundred and 65 daily trips we're moving forward in a time you went to look at the data wasn't that long ago we were talking about cutting service we're moderating in that

regard providing scheduled service at record levels i've highlighted that a copy of the goal the percentage of goal 98.5, 74 routine for the delivery of the service so the service is getting out there the fleet renewal is not just about equipment it is as you've supported our efforts to increase both the bus and the rail fleet is in support of the maintenance part we've rebuilt our maintenance and instituted better procedures and as we've committed to you pubically and the board of supervisors for their support we're following rigorous maintenance regimes we're also going forward on leveraging the importance of this organization

you've heard shawn talk about the improvements that are coming along on the key routine in a key corridor as you've seen there are one of the many tools sixth the priority and preemption and red latent prints we're moving to help the transit service again, some of what you saw in underlying in the data some of the problems with butch bunching not putting up the service through the corporation and support of our human resources of our training folks now in a position we're at full employment for our operators that is taken us awhile but we're there and delivering the service we're also doing it more efficiently a year ago on a typical day or typical week day 65 runs, if you

will, at over time that number on a week day is generally between 15 and 20 and reduce we can do better in that regard we're still using a minimum of part time operators we have room for improvement better management we've introduced with the help of our colleagues in other areas of the organization a attendance our sick leave is down and more people coming to work and reducing the over time and moving forward in that regard we've talked about the fleet the single biggest cause of delays is remaining. >> before you leave that one i can't let this moment go by without jerry lee he is smiling

i apologize so director lee thank you. >> thank you mr. chairman. >> on a couple of things i'll call your attention on the fleet to the upper right hand box dollars 11 and half thousand miles between the new distance between failure or breakdown we've been previously around under 3 some of the older trolley fleets are under one thousand miles we're moving outlining off steady and this trend gets better the same on the rail does what are we doing for new railcars the first one in november of 2016 but the performance is better trouble shooting and better recovery and

operational check every night life to make sure that vehicles are ready to go out it is working bit by bit a focus on safety we've talked about our key goal this is one we've stepped up our efforts in the last month's working with safety and the 248 we have a focus campaign on causes of collisions and we had 4 stratsz weeks after we went out and talked to operators and retrained them on deciding tract driving and working on back to backings basics that's a priority to move forward and that's the daily information we've dwon from 70 delays down to 56 that's once the details with getting shorter our system is unforgiving in a lot of ways

you know the failed entries the rails into o glow the tunnel wooekd to have a better trouble shooting techniques and some of the capital investments and the radio system will help us again important to working with the barker folks to send out the best vehicles is the measurement you've expressed our concerns and everybody cares about it on time performancewemgs we're tracking that separately in the morning and afternoon rush ours over 80 percent a couple of times and

able to some of the service increases have helped us along those lines i think some of the work that needs to be done on the subway and schedules make a big difference in listing the overhead performance but seeing steadily improvements i've mentioned the ready improvements we're tracking for the service increase as i mentioned the rapid routes cover a good subset of the city and give us a sense of where we need to make adjustments so again with our improved effort and focus on training and supervisors and hopefully, the technology will support that some of the other infrastructure upgrades you're aware of again with our help and support we're moving forward and fellowship it

is not as we've talked about before i think i'm confident that none - the pieces are in place with our help and support we'll continue to move forward i'll say on - it is better and it's going to get better we're in a position for example, at the beginning of august we'll stwroo the e line it starts as well on a pilot basis for several months and again, we're moving forward in a number of areas and looking to continue the progress we've made and accelerate it so you know perp we've tried to keep you informed and appreciate our support and tried to be clear in showing you what we're able to do with the resources you'vegiven.

>> wrap up and that's all. >> ask a question that i've talked to travis about how often we see this report and when we can expect to see the next one. >> right so most recent was the 2013-2014 bonnie mentioned a detail we're obviously we had scheduling challenges but we will have the f example w 2015-2016 and hopefully at the same time we'll report back on the implementation of the recommendations here. >> thank you that's my only question it was an interesting report i hope we'll continue to make the improvements and it's a vast improvement over the olden days for the benefit of not just about me but for the entire

agency the entire agency a great step forward. >> thank you. i want to express my gratitude a pleasure to see you here working with us i couldn't be much more pleased with the this is a phenomenal result and say a lot about the dictation and the commitment that people in this agency have to public transportation and i think that it is also a testimony to what we can do when we get the public's trust and empower with the resources to be able to get the new vehicles to make those improvements and what have you i'm hoping there is a way director we'll communicate this to the public all the more because nothing says trust us

than delivering on results like this i'd like to be able to talk about what else we can talk about to do whatever else we can to get for ridership they used to serve breakfast on trains back in the day bringing but i'm total joking (laughter). >> but wouldn't it be wonderful but i do love the idea of really continuing to raise the bar in delivering quality transit we all deserve and if we're to get people out of cars this is what we need to be doing my deepest gratitude to you and the staff and thank the drivers and operators making a phenomenal infrastructure but if the operators are not delivering

as well as they have consistently we wouldn't have the good work thank you for your presentation. >> directors this is obviously great to know where we are and we've identified the improvements and looking forward to seeing the improvements and fascinating around the wage loss and the i think about the for a second it shouldn't be because you make a lot more money you can choose a faster way to get to work but in the buses they're paid hourly and it is a lot of time they move and money. >> i wanted to add one thing first i'm not landmarking to director ramos made-to-order on

the moon and they along with the folks along the entire organization really did all the auxiliary members of the board. >> yes. two members of the public first herbert wiener and followed by david pilpal. >> mr. wiener. >> herbert wiener i don't disagree with the data that was presented this is in marked contrast w with cooking the books in the past board knows that the service time was fund and the grand jury sided but the control structure which has bearing on the data this is the structure behind the data and the statistics i think this should be addressed there

are administrative improvements i think they're in order and that bears on efficiency i have some suggestions for one thing i nodded a lot of the staff that reports doesn't stay for the whole meeting i think people that tdr are in high administrative distributions like for instance bunching it cuts across a lot of departments that was one thing and also what about union reps being here i think the union should be here at least the head of union so we have input into what is going on i think that another spat when i talk about the bart you can get

feedback from someone that is engaged in a similar project that's another thing also i think that these things are important because bunching still remains i take the one california it is defective in service i waited up to 15 minutes for the bus you need to address this thank you. >> david pilpal he'll be the last person to address you today. >> david pilpal again first to start off those convenes of the service standards and the quality review were important compose of proposition e i'm remembering back 16 years good and others that k4r5b9d on prop e those were important ability factors

in propose e i'm pleased as director ramos said bonnie has more history on this since one person retired but travis has been leading the charge and the other support people he's referenced i agree with the recommendations that nelson made and the staff response i think it is important i understand there is a new chief financial officer the agency is recruiting that person needs to be involved in the systems and the tracking here although i understand that travis is still involved as the chief performance officer the data embedded here i've said before where interest recent a variance from the standard that should be explained in narrative and what steps staff is talking to improve that

i didn't have a chance to look at the detailed reporting it is important to have that pubically assessable in particular the on time performance forevers that was an area only briefly touched on we need to get towards the 85 percent saying we're hovering around is not enough enough i'm not sure the technology is best having the street supervision that knows the system is authorized to make the switch backs and other changes in the service is really critical to improving that on time performance i hope yourself you'll focus on just a quick i didn't so all this is encouraging but the purred i think the ridership is 17 thousand a day when this

goes up with we'll know that the people in san francisco notice it is getting better and they're getting out of their cars that's a role we want a little bit of effort in verifying those numbers to change the way it appears hey muni is up to 750 or 8 whatever bart has new highs whatever thanks. >> ms. bloomer. >> mr. chairman that is a report to are receive and with the cancelation of the closed session that's it for today. >> thank you good morning today is

july 19, 20s 15. welcome to had rules committee of san francisco board of supervisors mptd my name is john avalos the chair. joined by vice chair katy tang and cohen. the clerk is alisa samary and todays meeting is broadcasts by sfgtv staff >> please silence all cell phone squz electronic devices. [inaudible] submit today the clerk. [inaudible] will appear on the july 21, board of supervisors agenda unless otherwise stated. item 1 is hearing to consider the quarter

ly report of the celter monitoring committee >> would like to welcome members of the shelter monitoring committee to give us the report >> nick the chair of the [inaudible] shelter monitoring committee. in front of us is the quarterly report. this is back from july of 2014 so it is a fairly far behind time. [inaudible] the reason is behind we didn't have a lot of committee members at the time, we couldn't voted to approve the quarterly report so that is why it is far behind. we are now catching up. in termoffs the numbers on page 4 and as it ilsfraits in the summary we were far behind at that time where we performed 58 percent of the site visits. however,

at this time since we now have a pretty much a full committee accept for 2 seats and have 2 staff we caught up and we are pretty much over 100 percent for the current quarter so we are on track to be fulfilling our duties in respect to site visits for the shelters. the information like i said is [inaudible] if anyone has questions on the report. i will give one update the rules committee requested back when we were here last time. >> basically we should have gichben you a copy of this. it looks like a [inaudible] when we were here i believe supervisor campos asked us to do because we have a-we have been working on giving out tokens or seeing what the issues were with clients not receiving tokens so we are trying to find out why they are getting them and if not [inaudible] the token survey is

a little bit short of what we have now. we have a couple more included than this buzz at of 6-11 these tr the numbers. we did [inaudible] throughout the shelter. mainlly what you see is a lot of people don't know they have tokens at the shelter so that is a problem for people getting them is they don't have the knowledge they are actually there and then a lot of people when they are given tokens or ask for tokens it seems like more people said they had not been-a policy hadn't been explained. a policy is they give out tokens for medical appointments and housing appointments and things someone may need to go to. people are so far from we can see they are not aware that the tokens are there. it was helpful we did this. we are continuing to do so and will in till september. this is just information for you. like i

said we are just presenting this in the legislation to come here every quarter >> thank you. who is eligible for the tokens? >> it is technically everyone at the shelter if they have a medical appointment or going to employment or housing or case management they are elgigible to get them >> if the survey report is from july first of last year to the end of last year >> [inaudible] >> the quarterly report is from july last year to december 2014. the tokens, it started in probably when we came here in march and started around april >> so for-has fl been work on collecting data frathe new quaurltly report? >> yes it is included in the next quarterly report and hope to present that around august to your