that amount by the end of the calendar year, the beginning of 2016. it's important to note that the cost of a landfill agreement isn't strictly off to the rate payers. we have in san francisco another process which is the rate process and that landfill amount is build into the overall garbage bill that the residents and businesses in san francisco pay. the important point is there lots of public interaction and public comment and time to weigh in as we look at our zero waste programs so just tracking the history of this landfill agreement. it started in neefn 87 and we started the process in 2007. in 2007 we held five public hearings to determine the guidelines for the process would be. in 2008 we did a

competitive rfq process to look for qualified respondents. in 2009 we did a public rfp and got two bids and one from recology and one from waste management. we looked at other environmental factors which came out fairly evenly but the thing that was very striking was the difference in cost which would translate to over $100 million for ratepayers over the lifetime of this contract. so recology was selected by the panel. lawsuits were filed. lawsuits were dismissed and over the course of the next four years the board repeatedly took a look at this contract. you held four hearings, two votes and after the hearings and the votes the board unanimously approve the process and said in fact recology was the qualified bidder for the contract.

>> supervisor mar. >> i just wanted to ask you to slow down a minute and on the environmental benefits of the recology contract my recollection is the reduction in greenhouse gas emissions because of the green rail but with more miles trucking from tunnel road to oakland and then rail all the way to yuba county but that's changed and i know the sierra club raised some concerns about increase increased greenhouse gas emissions and the department of the environment said they're negligible but the contract was based on greener way of transporting the trucking and then the rail, and that's changed significantly and that is an environmental impact so i would like to know about the analysis but i know it may come up with the report later, but i wanted to say the price was a key thing with the points on

the panel as i recall way back then, and the points because of the much lower pricing for the recology contract put the bid of recology way above waste management. >> correct. >> but there were still environmental benefits of the green rail proposal which has changed now though. >> so in a way when you look back at that original contract they were half the price and they a appeared to have a transportation option that was greener and either way you look at it recology was the best practice. >> i am saying i don't want to gloss over the environmental benefits of the original contract. >> exactly, yes. >> because the pricing was critical in the points but proposed as a green rail project that was much superior to the other one. >> right. and that was incredibly exciting to us to

think about the green rail and the contract was we would love to do that and if something happens we have a backup plan and go to a different landfill so any way you cut it it looked like the most protective of the environment and for ratepayers. the green rail option turned out to be still of interest to us but it's a very long protracted process. it does need more environmental review and agreed with that and yuba county said we need a deeper look at the rail and as that became longer and longer we fell back to the backup landfill which is hey road. and i want you to know that melanie nutter and john avalos and i visited yuba county and livermore as well and the environmental benefits were critical in addition to the pricing you mentioned earlier. >> yeah, fair enough. thank you for bringing that up. this

is high level and anything i am glossing over please stop and let's go into detail on, so you bring up the environmental review and the department feels like this new landfill going to hey road is not of significant environmental impact so that word "significant" is a legal term and the determination of whether a environmental impact is significant takes place with the planning department through the ceqa process and transition to my next slide so what happened under the environmental review so the agreement with hay road versus althat month and the planning department looked at that and transportation and there is a 40-mile difference between taking the waste from our city to hay road for recology versus waste

management so the question that needs to be answered from a legal perspective is that significant? does that trigger a full eir? that's the question that the planning department struggled with so we asked them to evaluate it and after nine months they came back and did all of the calculations and assumed a 50 truck per day and looked at the 40-mile difference and was below the threshold of ceqa and i will come back to that and it's important as the environment doesn't that we understand a legal obligation and moral obligation so that determination was appealed. the planning department unanimously agreed with their staff -- i'm sorry the planning commission agreed with the planning department that negative declaration, the impact of the 40 miles of insignificant and a full eir didn't have to happen. now that's not the end of that discussion. that discussion and decision will come back to you

in some time -- i expect in september, to redo and reevaluate so that you can feel comfortable that the city is in fact meeting the legal obligations to project the environment in terms of emissions. that's not what today's hearing is about, and it's not the end of the story so i want to make that point. >> supervisor tang. >> just a question. i know this is again not the full purpose of the hearing but you or planning staff if you would like to answer this. we did receive some comments from i guess the opposing party there is no ceqa threshold at this time based on the number of vehicle miles traveled and therefore ceqa thresholds are met based on air quality, greenhouse gas or noise impacts resulting from vehicles miles traveled so i am wondering if you or the planning department can respond to that quickly?

>> i cannot. >> erin [inaudible] from the department. i'm sorry. i am not prepared to talk about the environmental deration for that. >> okay. perhaps we can follow up when it comes back to the board. >> absolutely. we will make note of that and that is important point is that this is coming back before the board to take a look at those issues in more detail so the new agreement, the agreement that was being negotiated was of course the hay road landfill and looking thea a term of 5 million-tons and take about 15 years for us to reach given our efforts of zero waste and given the city's commitment to reducing what allly goes to landfill and our progress. this agreement that is now in your

hands is actually reducing the term of the contract down to nine years and 3.4 million tons but allowing an extention and that permission would be heard by you at the time we're approaching the end of the contract so the reason we shortened the term of the contract we want to honor the competitive bid process for all of the years and meetings and process that is legally defensible. it ensures rate stability because the department has the authority to sign the contract and ensure that a contract is in place before the existing contract ends at the end of the calendar year and honors public review and allows public review because the contract is shortened and allows the board to revisit it at the time of renewal and rather than wait 15 years the board can look at it in nine years. the other change to the contract was seeking about the whole ceqa

issue and the environmental issue and the discussion that came up from people that had concerns over the 40-mile difference and what we put into the contract we capped the number of trucks that recology could send to landfill at 50 per day. the reason we did that was the assumptions in ceqa made a 50 truck assumption but that wasn't set in stone so by doing that we're ensuring that the environmental impacts remain below the threshold and making a statement about the commitment to zero waste that no matter if the population increases, no matter what we will not send more trucks on the road than that number so the two changes to the contract were the term and the trucks. those were the two things that were changed so next steps. the department has the authority to sign such an agreement, and once it is signed that triggers an action that

then allows another appeal of ceqa which may come before you. we expect when you come back in september, and then if you're comfortable with that analysis and then we will have this contract in place by january, and all of the benefits that are part of that contract will be felt by the people of san francisco, so in closing i want to say again as i did in the opening that the contract process has been done with the utmost integrity with the weight of the law and the rules every step of the way front and center. it is protective of the environment. it is very much a strong contract to move us towards zero waste and the most cost effective one we can offer ratepayers at this time and again i have another colleagues here if you would like more detail so thank you very much again for forking us the opportunity to have this discussion yet again.

>> okay. colleagues any further comments or questions? okay. could you just real quick i think -- we have been getting a lot of questions and from different people inquiry about 10 years versus -- >> 15 years versus nine years. >> right. could you talk about that more? >> the original contract had an amount and 5 million tons no how long it took and our calculation said it would take 15 years given the rate of disposal and a 15 year contract. shortening the contract does two things. it allows the department to sign and get the contract moving so we can make the deadline of end of the year and ensure rate stability because we're not hanging out there with not a full contract, and it allows the board to come back and weigh in sooner, so in a 15 year term it's gone. the last one was

since 1987 so this way we get before you again after eight years to take a look how are we doing? are we meeting our goals? are we protective of the environment? and any changes we want to make to the term of the contract so that was the thinking. >> okay. colleagues questions right now? okay. why don't we go to public comment and then we can go to follow up questions. i have a few speaker cards here if people are filling out other ones. [calling speaker names] mr. lazarus was on 16. we have two speaker cards. anyone else wishing to comment please line up against the side of the wall and everyone has two minutes and we can move from here. >> i am kevin carol and

director of the [inaudible] hotel san francisco and work in an industry that welcomes people to san francisco and employs 24,000 people the majority that live and work in san francisco. i am in support of recology for the contract. they have been a long-term partner of our industry and hotels. we work with them daily and part of the sustainability committee and a committee of hotels that work together to share best practices in partnership with the department of the environment and recology and many organizations in the space. that committee is one of the most active committee and recology and their employees are active participants as well. they have hosted us to share best practices and educate our members and their employees on best practices for achieving their zero waste goals. their employees as i mentioned continue to work with us and our teams as well. recology is

fully committed collaborative and they partner with the hotels virtually everyday to reach our goals and i just wanted to remind you that we fully support their fulfillment of this agreement that is before you today and i appreciate your time as well. thank you. >> thank you. before the next speaker comes actually i want to recognize we have the president of the environment commission here. you're welcome to come up and say a few words if you like. >> thank you chair farrell. is it morning still? i am speaking as president of the san francisco commission on the environment and thank you for the opportunity to speak and i wanted to speak in support of the department of the environment, our staff. we had a hearing about this conversation at our last meeting and asked a series of questions and comfortable with the fare and bidding process that resulted in the bids that came in and one being double than the

other. what we liked about the contract that's before you and that we support is the ability to lock in a long-term rate that is low, and free us up to do what we want to do which is get to zero waste because that's the solution. we hope this is the last landfill contract we have to sign because getting to zero means nothing, no more hauling waste,ing in except putting it back in the stream and going to the green and the blue and this contract will give us the ability to do that and we fully support the department. >> thank you. next speaker please come up. >> good morning mr. farrell and committee members. my name is john lynn smith and outside counsel to waste management. honesty i don't know where to begin. there are a lot of statements made that are contrary to the rfp issued but a

couple of points i want to make. one is i sent the committee and the full board of supervisors a letter this monday outlining the process that has been conducted since 2008 with the rfq leading up to the proposal to enter into a contract today with recology. i want to make sure that is part of your record. i hope you have it and if you don't i have a copy and can give it to you. i wanted to bring to your attention a couple of things about the deal. when the rfp was issued it was a 10 year deal or 5 million tons of disposal, whichever comes first. it wasn't a 5 million-ton deal. it was going to be from 2015 to 2016 or 2025 or 2026 or 5 million tons and whichever came first. when the resolution was presented to the board of supervisors on june 1, 2015,

this year, the resolution was seeking approval for a 10 year contract, not a nine year contract. the effort to make it nine years not for transparency or the ability to come back to talk about this again. it's basically so anybody can avoid a referendum, make it an administrative act and not a legislative act. the other point it's not 40 miles difference. it's 2,000 miles difference. 50 trucks times 40. that is what triggers the need for an eir and why the sierra club is fully advocating a full eir is done and by not going to the board for the approval you pushed off the appeal for another couple of months and recology and the department that are engaged in the process can get the contract up and running. >> sir, thank you. your time

is up sir. >> [inaudible] (off mic). >> okay. thank you. next speaker please. >> supervisor tang, supervisor farrell and supervisor mar thank you for having me today. i work for the gate gate golden gate association and (paused) because restaurants produce a large amounts of food waste we have a strong commitment to posting and having affordable ratings makes it possible for all restaurants to do it. we love the fact that farms and wineries use the waste

and food comes full circle on the table of the member restaurants. recology has been supportive of the restaurant industry and had a representative for troubleshooting and our needs. this is a strong one to allow restaurants to implement green practices without breaking the bank and different from members in oakland dealing with waste management and we support recology. >> thank you very much. next speaker please and if anyone else wishes to speak please line up and two minutes each. >> good morning. i am paul pender gas and here to speak on the san francisco small business network and 14 business organizations here in san francisco and chair the golden gate policy for san francisco and i am here to speak on recology and

they have been active partners with small business and not just attending events and actually responsive to the needs and the phone calls and emails that small business interact with recology on a daily basis. they are a shining example how a business can be responsive to the small business community. we only need to look at oakland to see how small business can't work with certain companies and we are in support of recology and the contract moving forward. thank you very much. >> thank you. next speaker please. >> good morning. david pillpel speaking as an individual and i have been involved with these issues in the city and area including the rate setting process through the department of public works and the residential refuse collection and rate board and i am familiar with the 1932 ordinance and all the things

related to that. i have expressed some concerns about the proposed agreement and a little bit about the process to both department of the environment staff and recology. they have been both responsive and addressed a number of my concerns. however i think at this point and i am sorry i missed the presentation earlier i think the department of the environment should provide a copy of the agreement to the board if that hasn't been done and allow the public some time -- not a long period of time, but maybe a few days to comment on the latest version of the proposed agreement before signing and entering into it so if there are other concerns particularly about going to the nine and six scheme with the 50 truck limit et cetera that they can be reviewed before any decision to approve the agreement by the department of the environment. any other concerns that i might have i am happy to put in writing again

to department of the environment. doe and copy the board. i understand there will be some kind of hearing on tuesday but then not considering the substance of the appeal at this time. thank you very much. >> thank you very much. any other members of the public wish to comment on this item? okay. seeing none. public comment is now closed. [gavel] colleagues this is simply a hearing item at the moment. we can make a motion to file this item. however if there are questions or comments at this time we can entertain them. okay. supervisor mar. >> just quickly i think i want to say the two elephants in the room are two powerful entities, recology definitely very influential clearly in this hearing today and the proposal that the panel as approved and this board unanimously over time and also a texas based large

corporation that has at times "bullied and intimidated oakland city council members and others and ballot measures and lawsuits, so i know this hearing is useful to hear the updates but my hope is we focus on the environmental benefits as joshua mentioned and ms. raphael proposed and i am hoping that the two elephants in the room don't pull us away from the zero waste goals and the greenhouse gas issues and the truck 20 more miles per trip and we shouldn't gloss over that as well but i am appreciative of this and it's been many years from supervisors before i got on this board and i think these are big issues but let's focus on the environmental impacts and our very aggressive climate action goals for our

city. thank you. >> okay. thank you supervisor mar. okay. with that i know we will continue to be working on this item and throughout this and beyond so with that colleagues i would like to entertain a motion to file item 15. >> all right. i make a motion to file the hearing. >> okay. motion by supervisor tang. we can take that without objection. madam clerk can you call item 16 please. >> item 16 hearing on the control or's report and for office of economic and workforce development and office of small business, the controller, the planning department, office of building inspection and other city departments involved with the permitting process for . businesses to report. >> thank you. this is sponsored by supervtake it away. >> thank you very much colleagues for entertaining this hearing today in response to a report by the controller's office and took a deep look how

the city's permitting process works especially as it rer tains to restaurants so the purpose is identify ways that we can make sure city's permitting process even more efficient for those looking to start or expand restaurants here in san francisco and hopefully from the lessons that we learn from the collaborative efforts, through the reports and other efforts by city departments that we can apply these lessons to other industries and for us -- at least for me it's about writing a better experience for our customers by the people looking to start or expand a business here in san francisco, and i know there have been efforts in the past to tackle this issue and what is different this time around is that i feel that we have approached this in a more comprehensive manner. for one we have a new online small business portal in san francisco

and credit the team for bringing that up online and the controller's office report and is one of the most comprehensive to date and we made investments in the office of economic and workforce development and i have seen first hand how that customized and personalized support that office has been providing to people has changed over the years. even several years ago when i was looking as a legislative aid and i was the main person trying to facilitate the relationship between the departments so now to have oewd to do that with the merchants is beneficial but of course there is more work to be done. i know there are some small businesses here today and many we encountered in our work that shared horror stories or impediments they experienced while trying to make the way through the permitting process so we want to identify where

the kinks are and in the future we can make this a better process, but before we begin i want to highlight some of the positive things that i think have happened in the past so as i mentioned earlier the small business portal. we have completed phase one and the next step through this hearing we're going to gather some information that we can hope to move into phase two to bring for example permits that you can fill out online and payments submit online as well. we have in the last budget process thanks to the committee and the mayor's office and funding new client service manager hosted through the office of economic and workforce development and that person would be assigned to facilitate the permitting process across the departments for those looking to expand businesses in san francisco so in the coming years really just looking forward to working with the city departments as we try to move towards a true one stop shop as we co-locate various

departments in the site inhabited by the goodwill on van ness and i wanted to layout the process today and i will call up todd from the office of economic and workforce development. secondly i would like to bring up jane to talk about the business portal and ryan hunter from the controller's office to present their report and the office of small business and we have representatives available to answer questions and the planning department, dbi, department of public health and the tax and treasurer's office and the fire department so with that said let's begin with you. >> thank you so much supervisor tang. i appreciate the leadership on this issue and calling this hearing today. from day one the mayor has been this a priority and between the invested neighborhoods program,

loans, targeted customized assistance for small businesses we have lead the effort with the city with great support from the committee and i want to thank you from that but we heard from small businesses from each of you and from the small business commission that the process needed to be improved and that's why in 2014 again through with partnership within oewd and office of technology and office of small business we launched a comprehensive business portal as you mentioned supervisor tang and brought that information into one place and most importantly shared that information from the perspective of a business. what it's like for a business to interface with government opposed to how government is structured. as you mentioned jane will be up in a moment to share an update on that but sharing how a process works isn't the same as making a process better and that's where the second half of the initiative is focused and i

want to acknowledge the office for the report on business streamlining and ryan hunter will be up here in a moment to do a briefing out of that report. but i think most importantly what comes next? what are those recommendations are going to be implemented to make a real impact for the small businesses and thanks to the mayor a budget as well as the support of this committee. we're going to be launching a small business accelerating team with a client services manager as you mentioned supervisor tang and regina will be up to talk about the implementation of that initiative as well as a couple of others focused on making these recommendations real. one final point before i hand it over to jane. this initiative is interagency and requires strong collaboration and i haven't seen such collaboration as with this effort and i want to thank and acknowledge the range of departments here today and

department of technology and ben the controller, treasurer cisneros, john from planning and dbi and barbara and her team and chief hayes white from the fire department. it's a team effort. we know the work isn't done and looking forward to present this to the committee today and next steps and questions and with they will bring up jane. >> thank you very much. >> good morning supervisors. thank you so much for having us present to you today. i am going to talk to you about where we were at the state of small businesses. the approach we took to building the san francisco small business portal and share the outcomes from the last eight months and where we're going next and feels like yesterday i was here in front of the budget and finance sub-committee to ask for the funding for the business portal

and here we are eight months later so if we could go to the slide please. i like to call this the worse slide ever. the reason is this a representation of what the small businesses have to go through. not only do they have to visit geographically dispersed departments and dig through websites and oftentimes if they find the information they're looking for and it's boroughed a lot of municipal code we don't understand so the intent was to build a single place to get the information and also get rid of some of the arrows in the process itself. our goal is create the first stop for everything business in san francisco, inn integrated scalable business solution that scales from the inception of a business owner's idea through the entire life cycle. what we did was sort of take an unprecedented approach. for the first time every government

website is not just municipal code, maybe clip art and a couple of photos. we conducted user research. our users are internal users and the permitting staff as well as the business owners so we conducted workshops and brought together nine departments and 20 permitting staff as well as the small business owners who were from the inception of the idea and a business was on the way out and we wanted to capture their experience as well. we looked at hundreds of analogous experiences in the private and public sector. from this research we put together a customer journey map so i have a bigger version if you want to see it up close but it's showing you that both during the consideration and the preparation phase and maintain and go it's more of a linear process but the orange section in the middle -- this is what i call the infin infinity loop of

death and they're dealing with the government and they're reaching out to find information on permits, trying to stay compliant on ada requirements and they get cent around to three departments and only to come back to the first one. >> >> that's the infinity loop of death you called it? >> actually just made that up on the spot so don't call it so the infinity loop is what we're trying to solve and this is a common goal with all of the departments that are here. this is what we're trying to make better. we came up with some design principles and i won't read through everything but they could be applied throughout the entire city to websites and digital services that we deliver. one is treat our constituents as customers and increasing the content and increasing the trust in what we deliver so we went into

building the business portal. this is a collaboration with 18 different city departments. again as todd mentioned an unprecedented the effort and pulled information on 400 permits and licenses. we wrote every piece of content in the business portal and made sure that the language was simple easy to understand and translatable in spanish, chinese and seven other languages and designed to be responsive so users can access it from the phone, desk top and tablet and at the same time we engage with the business owners and staff to ensure accuracy and [inaudible] prelaunch. we did user testing and it showed that the people described the site as professional, easy, accessible, engaging, beautifully designed and comprehensive. not the usual words that people use to describe government websites.

we conducted stress testing. made sure that the site could with stand 200,000 simultaneous hits at once to avoid any healthcare.gov debacles and the soft launch took place in 2014. the full launch happened and we put together a promotional video and postcards and links and seeing referral traffic from the tax collector's office and sent out emails and staff and a lot of the non-profits that support the businesses and reached out through social media and muni bus ads and i will show you an example. am seeing these postcards in your office and in the city and now the outcomes. this is what i am excited to share with you. we're seeing

10 times as many users as a daily basis compared to the previous city online permitting site so right now seeing 117 users a day compared to 10 users in the past. responses in the give back feature along with social media mentions have highlighted the portal for this and it's a pleasure to explore, make it easier to do business in san francisco and even in the words of one business owner they're saying we're doing them a solid. city, state federal officials -- even the white house have reached out to learn about the san francisco portal and we share this online and now we're able to use analytics and feedback to inform our decision making as we move forward in expanding and building out further features on the portal. the numbers -- so these are the numbers that we gathered since

launch. we are seeing 14,055,000 -- 14,000 views a month and many come from the phones and hopefully that will drive more content through the phone making it easier to see on a mobile surface. tablet users are 3%. 39% come from san francisco with 8% from the surrounding bay area. i am excited to share that in the third quarter of the previous fiscal year so january through march of 2015 there were 311 reps were able to resolve many cases just using the business portal and in the age break down and supervisor mar you talk about the digital divide quite a bit and it was surprising to me and conventional wisdom that the portal is geared towards a younger audience but the

majority are over 35 years old and 61% of total users and that speaks to how we designed a portal that supports and helps every demographic. awards. recently we were mentioned in a article for fast company and by the governor's office and kennedy from recognized it as a bright innovation and we were a web emmy nominee and this includes second phase features so these are in the works. we're looking at using software as a platform for forms that are submittable. we're using individual users and check lists and data storage and delivery

and prefill are some of the other capabilities. portal maintenance is important. we want to make sure it's not another government website left alone and unattended and a year from now or two it's obsolete so we update the content when legislation changes or important due dates to remind owners about fees that are due. we constantly create new content, new starter kits and adding information about the business registration going online and information about gross receipt taxes et cetera and we audit and fix links on the site and security updates and training manual of what we do to update the portal and i have been saying that technology shouldn't be the only thing that drives change. we also need to look at the process itself

which is why in the last six months we had a great collaborative effort with the controller's office to map out the restaurant permit process and why did we choose restaurants? san francisco has the most in the nation and $30 million in sales tax for the city. it creates 19,000 local jobs and 230 restaurants register each year and they face up to 24 individual permits and deal with many different state and federal and city departments and let's fix the process and add in the technology to make it even more efficient. next steps. portal streamlining once we did the mapping will move over into different sectors and implement all processes into a unified plan and recommend streamlining measurements

between and within departments. we would also like to plan for the future integration of online and off line processes with the physical one-stop center as supervisor tang mentioned earlier. with technology we're working with the tax collector, the assessor's office, county clerk to create a new functionality and integrate all of the forms with electronic and digital subjects as well as electronic payments and make recommendations to integrate city data bases. the portal maintenance continues and we hope to operationalize this maintenance and some of the projects that the team is consulting on is the mayor's housing prortal and with other commissions in the city and working with the creation of the public strategy. our ultimate goal is give san franciscans a

single experience across city departments thereby making the government more responsive to citizens and bring government to the people by creating an exemplary service. the possibilitys are endless and as we put up the slide of the supporters i would like to acknowledge the mayor's office and department of technology and other all the other departments for the collaborative effort. >> thank you for the effort. if you don't know jane worked in the office of small business and did a great job fusing working with the businesses that came through for help and assistance and bringing that to a wonderful online portal. if you haven't taken a look at it i recommend it and it's amazing and i couldn't believe it when i saw it and it was produced by government and i don't know if colleagues have any other questions. if not i will move

on to the controller's office and we made strides and now the report will tell us about some of the challenges when people are receiving services in person. >> thank you. good morning supervisors. my name is ryan hunter from the city performance unit of the controller office with our team and we have been working with the business portal team to map the process of opening a restaurant in san francisco so i will tell you about what we have been doing and what we found, what we're recommending. so this slide -- could we get the powerpoint? thank you. this slide has the journey map that the business portal team put together. really what we have been working on is trying to get into that infin itd loop and untangle that. could we see what is going on in and find ways to make it simpler? so we went

through the process of opening a restaurant, find all of the permit processes relevant for a new owner so we mapped 22 restaurant processes across san francisco departments and three state and federal departments. to supplement the work we interviewed local business owners, different department staff and talked to the acceleration team in new york city. we looked at permitting data from the treasurer and tax collector and a survey from business owners to ask them about the obstacles in the process. this is a look at the different departments that we worked with and mapped and the different areas so for each department we produced a map of that permitting process so this is a sample of one of those here and we really had a specific focus on what does this look like from the customer's perspective and what are the steps in the process for the customer and the back end processes that support that?

so in this process you see the top row is always the customer and this particular one it's a lot of touch points for the customer. when we did that for all 22 of the processes we were able to put them together into an overall permit process map of opening a restaurant and this was able to show us what do you need to do first? what are the permits you need to get before another permit? what's necessary to open your doors versus what can be done later? so what did we learn from all of our mapping? we made eight recommendations and two large groups. the first is about collaboration between departments so what we found was that often in a single department's internal process was relatively efficient and made sense, but those processes often crossed departments and there's not always good structure or good incentive for those departments to work

together, and often customer is bounce friday one department to another with. >> >> little communication in between so the first set of recommendations is what can we do to help businesses work better together and departments work better together and i will highlight a few of these. turn around time is key and when we asked departments how long does it take to get this permit or that permit it was usually a difficult question to answer and the first step in shortening the time span is having the information available and knowing how are we doing now and creating the structures to look at that and look at the turn around time. the second recommendation that we looked at was about how do we combine different permit processes together? we found that there were often groups of permits

that shared some characteristics and we could bundle together, so for example often any person who is registering a new business usually also needs to register for business personal property assessment with the assessor's office and often a fictitious name with the office and we looked at bundling those together and i will skip to number 5 which is about one stop shop and co-locating permits. we found there were so many different physical locations that one restaurant owner would need to visit to open a visit and second and townsend and mission and city hall or fox plaza and a lot of running around and exacerbated if the process is not clear and applicants don't know where to go next and an option was explore co-locating the

permitting departments moving towards the one stop shop that several people have talked about. the second group of recommendations are about kind of a focus on the applicant so we found that the best departments thought about their role as not only being about enforcing compliance of the process but about helping the applicants as customers, so we identified a number of permits that could be submitted online and sort of prioritized those. in general we found that if a permit was able to be submitted by mail that it could be submitted online and we produced a list of likely candidates for that and we also found that it was often difficult to pay for permits. there were a number of departments that require something like a cashier's check or multiple payments for a single permit and when you multiply that across 22 departments it's onerous so we recommended that departments look at ways to streamline

payments and have fewer payments for a single permit and to accept things like credit cards to make that payment process easier so i will leave it there but we are available for questions. >> thank you very much. and next i would like to bring up regina from the office of small business. >> so thank you supervisor tang -- excuse me, chair farrell, supervisor tang and supervisor mar. so with this information that the controller's office has done through analyzing the permits with the business portal team we

took a look at that information and thought all right what could we do with it and what's the best way to help our businesses move through that process? so with director rufo convening different departments, the office of building inspection and department of public health and creating the small business accelerator team was formed and so i'm going to talk a bit about that as well. in the 2015-16 budget -- thank you supervisor tang for your leadership in establishing and creating the team. this will launch in the fall of 2015. we will be creating a client service manager that will be a part -- that would be the core component of the team and the team just to

be clear will be comprised of representative simonson -- liaisons and working with the different departments to either resolve or get questions on how to facilitate a particular business need. as presented to you there are roughly 230 restaurants that go through the permitting process each year and the majority of these businesses are going to open one restaurant, maybe two restaurants within their lifetime, and so it's not within their interest to become experts in the permitting process. their core capacity is opening a restaurant, making food, delivering food and providing an excellent customer experience for their customers. the client service manager will own the

business experience working with the different departments so starting with evaluating the business needs, taking a look at what will be the zoning requirements. will they need a conditional use? will there need to be a change of use? what is the current space they're going into? will they need to did a complete build out? what is required for engaging with the office of building inspection? so they're reviewing the past permit applications with the individual business owner and working with the particular departments. they will be coordinating the services and helping to schedule inspections. by involving and having a case manager throughout the process the business owner will have an experienced partner. what we do find at the office of small business that most businesses and our small businesses really don't understand or know how to speak the language that we -- the

city government language, so what does a conditional use process mean? what does a change of use process mean? so and what does the application process mean and why do i need to have -- you know when i file with the department of public health for my permit to operate that it needs to be routed through zoning, so interpreting all of that for the business owner is important and of course that will be one of the elements to help streamline the process in addition to taking a look at where we can improve the processes. the small business case manager will be co-located at the office of building inspection at 1660 mission street and while this is a position that is part of oewd what we do know is that not all

businesses either touch point with the office of economic and workforce development and the invested neighborhood or with our office, the office of small business through the business assistance center, but the one key touch point they have to touch is the office of building inspection when they go to open their business so it's very important to have this position co-located at the bpd bpd to ensure that -- office of building inspection and every restaurant that opens is able to engage with the client service manager. this will also ensure that we have the client service manager will have the opportunity to then have the access to all the key departments that are located at the dbi on the fifth floor which include the planning department, the public utilities department,

dpw, fire, and -- dpw and the fire, so that way the client service manager will be able to engage with those departments if there's questions or needs or things not clear can do that on behalf of the client. this will ensure that applications move swiftly so that the client service manager if something is bottlenecked will be able to engage with the department in a much more readily achievable fashion, and thus will save time and money for the business, but it will also -- we will begin to learn ways in which we can facilitate the process and the permitting which will also save us time and money as well. so we are working with a case management model so the permitting departments will designate a staff lead to sit on the business accelerator team.

we will be including other -- all the departments that are involved in the permitting process to assist us with this. the client service manager is charged with convening the departments and leads and guiding the restaurants through the entire process so the client service manager will have some authority to convene the departments and work with them and resolve issues, and they will be providing updates to the senior staff of the departments, the department heads, so that we can take this opportunity to learn our best practices and see where we can make improvements. the client service manager will also engage with the office of economic and workforce development, the office of small business, it is job squad and the small business development center. >> >> and touch point places that businesses engage with city

agencies that are non regulatory city agencies but work closely with the golden gate student a restaurant association and we have the different groups working with us and mission economic development center and make sure that those entities know that we have a client service manager for those engaging in the restaurant and food industry. there will be the single point of contact that will help provide increased accountability. the client service manager will start tracking the time that it takes -- the actual time it takes for a business to open in the different scenarios so from a full service high end restaurant to a very small take out service as an example. and i think the one important thing that will --

the timing of this that is taking place with the team coming on board in preparation for the one stop shop that is being developed at mission and south van ness we will have real live experience how the permit process in real time is routed and what we can do to improve the customer experience and one stop permitting experience prior to opening what we call the project [inaudible] or the one stop location at mission and south van ness. i do want to thank all the departments that have been involved. as supervisor tang as talked about it. also the director that it's really with the departments engaged with the permitting process, working with the controller's office and working with jane kong and recognizing

that this is a good means of helping our restaurants get open, so i too want to thank the department heads and especially todd r ruffo and the other members who were really instrumental in forming the concept of the business accelerator team and determining the need that we need to have a case manager, so thank you. >> thank you very much to everyone for their presentations. and i'm actually going to do things differently because i know we have folks in the audience that would like to speak so before i launch into questions or comments i would like to see through the chair if we can open public comment. i know we have many businesses couldn't be here and they're busy running their shops and we have someone in the audience that runs a business in the neighborhood so i would like to

therefore open up public comment first so i have a few speaker cards and come up if you like. [calling speaker names] any microphone is fine. >> hi. my name is lauren crab. i own andy coffee town roasters in the sunset and katie's office asked me to talk about the experience with the planning department. we got the lease on our location in november of 2013 and it took us until -- oh no november 2012 and took us until march of 2014 to open. that is a year and a half of our lives building it out. a large portion of that was spent

in the infinity loop of death i think it was called, and it was extremely frustrating and specifically going between the different departments, kind we felt bombarded by one of the inspections after we had a preliminary inspection and then another guy came out and made us rebuild a bunch of stuff and it was a frustrating time and it's very good to hear that you guys are working to make it a little bit easier for people like myself, and yeah the online portal looks awesome. i'm kind of jealous that wasn't around when i was building out and i think that having the person at the planning department to help you -- help guide small business owners through the process is going to really help so i hope you continue to prioritize the projects and work on some some

more. thank you. >> thank you very much for coming out. next speaker please. >> hi. samantha higgins, golden gate restaurant association. i want to thank the team and the controller's office and supervisor tang for the leadership and everyone else that worked on it. i want to address the difficultly in the permitting process for restaurants as it's one of the most complicated processes to map out and understand and especially for small business owners as so many restaurants are. i wanted to mention the number of calls and questions we get on a daily basis from restaurants or people trying to open restaurants and particularly owners from other jurisdictions that are confused about the san francisco process and emphasize how important it is and streamlining the process would be for an industry as a whole. just looking through the report i want to suggest beginning with some of the

easier things to tackle especially switching more applications to be done online and combining locations and i know we're working towards. linking critical permits to other permits would make a difference and referring applicants to the planning department in the beginning of the process and i want to talk about the inspections and it could be difficult for businesses. one of the challenges which was brought up there is typically not one inspector assigned so restaurants or businesses will get different inspectors that tell them different things and can be confusing and lead to delays so if we could do that i think that would be helpful for restaurants is thank you everybody for the work on this and i look forward to continuing. >> thank you. next speaker please. >> supervisors jim lazarus san francisco chamber of commerce. thank you supervisor tang for your leadership on the issue and the departments involved. long

over due. even looking at the portal and go online and look at the portal you wonder whether you take the next step to try to open a restaurant. it's a daunting list of permits, applications and approvals that you have to go through depending on what your business model is and where it's located. as i said this is long over due. if i look at los angeles, they have a restaurant and hospitality portal. they call it an express program in the city of los angeles. it's a multi-agency management network that does exactly what we're talking about doing here, and i think portals are great. the internet is great but having a real person through the small business commission staff and other departments working with dbi having one-on-one meetings and really helping assist the applicant through this very difficult process and it will never get that smooth and easy.

in this city you won't get down to one internet page where you're able to click on buttons and send in the credit card check and get the permits. it's not going to happen that way and having real people help real applicants is ultimately the way it will succeed and we appreciate the efforts and we will work with you to make it a success. thank you. >> thank you. next speaker please. >> good afternoon supervisors. supervisor tang thank you for doing this work. it's greatly appreciated. [inaudible] and merchantace association in the mission district and invest in neighborhoods. we have been working with the merchants for the last 17 years on the corridor. some of the biggest issues we heard from the merchants is affordability of the permits and affordability of space and the permit process to open up a business and the

process afterwards of maintaining the business around the permits so we do appreciate this work. we seen a lot of proves over the years the. -- improvements over the years. i think what is key is definitely having an individual that is able to guide the process with a lot of these folks. one of the things that we dealt with is the language barrier which is huge and also the high-tech and low tech. i think we need to have that balance of both so i think this person will be able to do that. i think -- you know, the portal it's awesome and the team is well balanced and i think we need to move in that direction making sure that we cover a lot of different communities and abilities around tech. i think it's important. the one stop shop i think it's very good also. it's been a task for folks to get around for the different permits. also

creating a to do list by restaurant type because there are different types of restaurant and fast food, self service, bars and full restaurants and identify the type of restaurant you want to open and then a list of tasks that you have to do in order to be get them all done because a lot of people don't realize there are so many different types and not aware of one thing they missed and penalizeed in the future so creating that list would be great, and also what we have seen in the past with some they combine the permits on to one statement. if you're allowed to have an option of opting in or opting out and some people would rather pay across the years and others at one time so looking at also. we appreciate the work that you're doing and look forward to the conversation. thank you. >> thank you very much. are there any other members of the public who wish to comment on

this hearing? okay. seeing none through the chair if we could close public comment. >> public is closed. [gavel] >> thank you very much to everyone that came out and like i mentioned we heard stories throughout the work as well, so one of the things that the controllary office made a recommendation through the report is improve turn around time. departments must measure time and targets to drive change and monitor performance so i don't know if there is something to be answered by the controller's office or the other departments here but i want to know which departments -- how many of the city departments are having this as a measurement? because i think it's important to gauge from a customer experience standpoint how much time it takes for people to go through the process? in the report it says on average someone i think went through a process and took four months but we see cases someone went through and waited two

years to do a full build out. >> yeah, we didn't find that i recall and my team can speak to this maybe any departments that could readily produce that information. there were some places where you could discern part of it by digging deep through the data but it wasn't a top line item for any of the departments that we spoke with. >> okay. and second question is based on one of the recommendations as well is to link the low awareness permits and have them packaged together with the critical to open permits so applicants can apply for them simultaneously. there was an example pointed out about the treasure's office the new business registration with the assessor's new business registration as well as the clerk if i --

fictitious registration and i am wondering if departments are open to how we might collaborate and package the permits together? >> i am from the office of the treasurer and we are looking in great interest how we can package all of the items into the business registration. one of the challenges with working with the assessor's office the businesses have to do a form called a 571l which is catchy and for ensecured property taxes and that form is state mandated and we're not allowed to change it so we're working with the way that we share data with them so they can get notified of businesses that open that will need to fill out this form and transfer the relevant information over to them so it's a bit easier and then we're doing some advocacy with the state to see if we can carve out our own 571l or at least add

the business account number to make it easier for businesses. >> great. thank you for informing us of some of the efforts and in particular about the weights and measures and including that as part of the health inspection process. i don't know if anyone is here that can answer that. >> good afternoon. richard lee acting director of environmental health. weights and measures is part of our unit but i want to point one thing out is that the registration is not required before a restaurant opens, so just like also for the certified food manager training that is not required so those things can actually happen after a restaurant is open and it's not going to be needed before it's opened. in terms of the inspections -- in terms of the food inspectors doing the weight and measures inspections that's not going to be actually allowed because there is a requirement that you have to be certified to do those weights and measure

inspections so we have weights and weights inspectors certified to do that. our food inspectors are not certified to do that but again it will not delay the approval of permits. >> okay. is there any way potentially they could -- i understand one doesn't have to be done before opening a shop -- i guess a store most likely but the other one, the actual health inspection you need before opening and is there a way to package the inspection -- even if they're two different people and have them occur at the same time or create additional efficiencies in that way. >> we will have to look into it. we would have linkage between the weight and measures and others to make sure it's done but we have to look into that. >> okay thank you. one other recommendations had to do with referring customers to the

planning department at the beginning of the process so i wanted to find out -- i don't know if it's through the planning department or someone else that encounters customers first. currently what is going on, maybe why aren't people referred to planning first? how is that happening? i know in some cases customers know to go to planning first but i wanted a better understanding of that. >> i could make a brief comment about that and if any other department wants to chime in. what is behind this recommendation is that there are plenty of places that the process can be slowed down or become expensive the planning in particular if you're trying to start a business in an area not properly zoned there is not much often that you can do about it and sometimes business owners experience that obstacle down the road when opening a business when they sunk time and money

into that and probably despite the best efforts of departments people will come into the process from a lot of angles and are the ways to route people toward the planning department early on no matter where they come in the process? >> okay. and then i don't know if planning wants to chime in. >> sure. i'm the assistant director of planning. as ryan mentioned we're not always in control of when people reach out to us but when they do reach out to us we have dedicated staff that staff the public counter as well as other planners that cycle through and all of the planners when we encounter folks thinking of opening a business and we tell them don't put money down on a lease or things of that nature until we're confident it can be permitted and try to walk them through the variables and oftentimes we get

folks interested in opening a restaurant in a neighborhood but not have addresses in mind and in a neighborhood there could be different zoning districts and that could affect that. we try to work with them to articulate that message and every property has different rules in san francisco and once we zone in on a address we can steer them to locations where there is an easier path to open the business. we have a preliminary zoning form that i know other agencies use. we will have folks come in with the form filled out and a way to start the conversation and ask the right key questions to give them right information, and we do have one of our small business liaisons is at the public counter and a really good point person working with the new acceleration team quite a bit. a couple of other points.

efforts that the planning department has launched i would say in the last six months to a year to help particularly expedite small businesses, not 100% restaurants, but small businesses in general as well as small permits. we have restructured our staff who are working on what we call -- they're the inner agency referrals and from the health department and the entertainment commission and the alcohol beverage control police department, those types of referrals. we restructured that so there is a little more oversight and coordination and we have performance measures in place for the turn around time on the zoning referrals. our objective is usually turn them around within 30 days. i ran a query of the last six months and we're beating that measure and turning it around in 15 days and volume of 830 referrals in the past six months so we focused on that. the other we created a small projects team last

december to help deal with the influx of small projects, residential and commercial and we have one dedicated person on the team and processing the commercial permits so anything that doesn't need a public hearing and just needs the notification we are expediting it through that team and we have seen some significant improvements through that. >> thank you. thank you for highlighting the changes that were made and i like working with planning on the issues and something that we hear from the small business community and sure you can make it through a department quickly and maybe planning went quickly and go to another department and there is another backlog that is separate there, so for example i know we have fire department here, dbi, so i would like to bring them up as well if they're here in the audience today, but again we have first hand experience where we got them quickly through other departments so i think

that the new person, the client service manager that will be hired soon i hope will help with that facilitation of the process through the multiple departments but from the fire department's perspective if you could talk about your backlog. how is it that you treat the businesses that you have available? so for example i know that planning department you're making the effort to really move through the cue of businesses that don't have to go through a public hearing or smaller nature but does fire have a similar structure or how does that work? >> good morning supervisors. ron thomas assistant director at the office of building inspection. our colleagues from the fire department have just arrived. >> [inaudible] >> hi good afternoon. i have talked with all my inspectors how we can try to speed up the process of permitting the restaurant business and for the

fire department when we look at a restaurant we look at two different occupancies, a b occupancy for less than 49 people and a2 for more than 49 people. that's 50 and above. one of the biggest problem that we find out with business owner is they go and sign a lease. they put in a lot of money invest in the business and find out that the business they want to run in the building it's not approved for let's a a2 so that means they can't run a business of 50 or more people and have to go through a change of use and that process is pretty long because it has to go through planning and building department if i understand and part of being a2 there are life safety requirements depending how much people are in there. if you have more than 99 people you need sprinklers and more than 199 you need two exists and

more than 299 you need a fire alarm system and one of the permits that takes a long time to approve is the people who signed up to rent these spaces are not aware of all the changes they have to do upgrade the business to be code compliant so at the front desk when someone says i want to start a business in san francisco and we ask them the address and we help them with the research and if we can't find anything supporting them we then ask them to check building department records and i agree with planning up here and before a business starts anything, dumps money into anything and do investment they should find out if the activities they want will be approved in that space. i think that would shorten it a lot and most of the turn around time -- let's say they're established and just a change in ownership of the moment hey say

i'm the new owner and we're out there next week and if nothing needs to be maintained or approved we send them straight to the tax corrector and that's the first hurdle the fire department faces and the second one is we send the paperwork to the tax collector and it's bounced back and says the location is not registered and then we have to call up the business owner and try to explain explain to them and although you have a business certificate to operate in san francisco you didn't find a place when you applied because they don't have the location attached to the certificate so now they have to update that and i have to wait for that before i send the paperwork again and please issue a license so the staff have looked into those two problem exercise if we can get. >> >> those problems resolved working with the department i think with the fire department the process will be much faster.

>> thank you for sharing the challenge with us and it's not a linear process along the departments and that makes it more difficult. in terms of the issues that you brought up from planning's perspective when people are for example coming to you first potentially or actually any other juncture is there some collaboration between the fire department for example to let them know that you should check and you could meet their requirements even before beginning? >> there is typically not a lot of coordination and our code is complicated enough to stay on top and we're not well versed on the other codes and 49 is a trigger for them and not united states since the code simplifications efforts happened and we suggest anytime they're

opening a business and a first time person doing this we recommend they go to the office of building inspection and ask answer questions and even if we don't know what the trigger point is we refer them in advance of finishing out their day at 1660. >> okay. i am glad you're all in the same room and talk with each other and hopefully help with the process moving forward and dbi -- i know folks have spoken about multiple inspections and it might not be just dbi and fire and other things so your perspectives. are there ways that your department can make that process a little easier for people especially if they have to rebuild things or what not? >> starting a new business that is specifically a restaurant we can see already through the control's analysis and presentation it's complicated and daunting task for anyone that wants to take on that

endeavor. a small part of it, even though it's a very important part is the actual construction side of it, but as a prelude to that is the permit process itself. we have begun discussion on the executive team and how we can plan forward and we have looked at issues how we can deal with immediately within the environment that we control including our website, creating a faq specific to restaurants and full chart of the permit process itself. currently i am the point person for this effort. also for for project chess which is the new building with the new permit center. oftentimes now is termed as the one stop shop. this discussion needs to be more extensive on how we accomplish this goal.

it's a very broad goal in one sense to execute it and have staffing from various agencies is something that needs to continue discussion. we do have a core now at the city permit center at 1660 mission street primarily at the first floor but finishing up on the fifth floor and in a way a one stop service if you have your other ancillary permits and outside of construction type permits in hand and under your own control. we can help definitely with referrals to other departments such as san francisco department of public health and we do make that effort and we try to educate our staff to do that in in the point to point contact on the fifth floor. however when we get to that point it's the design professional we're faced with and not necessarily the

owner of the project so we maybe able to fix and address the nuts and bolts issue and provide information about informations in the future once the permit has been approved, but the owner not being present and not necessarily wanting to get into the technical issues of getting a permit maybe engaged in the future and have more hands on approach with this effort that we're putting together with a number of city agencies, so talking about the multiple inspections that's really coming down to the ability of the contractor, the subcontractor, maybe the project manager if they have one, and other people engaged and involved in the inspection side of it. that one takes on a very different number of individuals who need to be engaged that weren't necessarily engaged on the front end getting the permit itself so we can

separate the two tasks, big tasks, one to get the permit up front, have the permit issued to actually starts the construction side of it. hand off but continue coordination with the staff that's -- professionals are engaged in constructing the site. i will through our efforts of coordination in our department we have looked at and discussed how we can specific to restaurants but also small businesses in general see how we could have a better interdivisional communication to see that we don't have at the end of a project when it really becomes acutely sensitive to time to the beginning of the payment of rent, things of that nature, and people are trying to at least get the temporary certificate of occupancy and things fall through the crack and prevented from having that opportunity to start in a timely

manner or around the time they need to start their business. we're familiar with the fact there is a training period for any restaurant that takes anywhere from one week to upwards to two, three weeks. we have been witness to that process as well, so we know that even before you have your first customer walk through the door there's a lot of work to be done and more than just getting your certificate of occupancy or temporary one to operate so within our department a more holistic look at the process discussion between the interdivisional agencies, towards inspection and any subsequent revisions during the course of construction that are needed to be approved in a timely manner we will continue to look at that and engage our own staff and we started that recently and bring in staff and expand it with more staff and both in the inspection and the plan approval side so we can focus on this and make it

better more efficient, and usable customer friendly process. >> all right. thank you. i think that's a great segue to something that i'm going to make a request of from some of the departments here. i realize we can't solve all of the problems in this hearing and there is much more work to be done, so one of the things i would like to ask of all of the departments and planning dbi, fire, tax assessor's office and work with jane kong and the staff and further the small business portal so in the next phase we can take applications on-line and take payments and we need the coordination of all of you to bring the portal to a better place of people. secondly i would like to request that the following departments conduct

an internal assessment. as the last gentleman there needs to be an internal look how you do your work and some of the challenges you face so i would like to make a formal request so in six months that all of of the departments conduct a internal assessment of your own processes and keeping in mind with the interactions with other departments that you may interface with and receive a report to the board of supervisors by january 31 and then from there take that information and see what next steps need to be taken given the internal review so some of the things that i hope you think about is eliminating burdens for internal staff and make the processes more efficient. how do you eliminate hurdles for the applicants, the customers we're working with? and identify the

needs that your department may need to actually achieve these improved efficiencies? so potentially it's funding, other resources. please think about that as well and lastly if you can in your internal review think about the eight recommendations that were made through this controller's office report. i think they're very broad yet easy to tackle so i would like to you take the recommendations and see how your department can respond to that so with that colleagues i want to thank you for your time and everyone for being here and the ongoing work and helping the small businesses in san francisco. as we know they're incredibly important to the fabric of our city and neighborhoods so i also want to thank the small businesses that are in san francisco who have dared to open up shop here and hopefully in the future it will be easier if you want to expand or grow your businesses so with that colleagues i don't know if

you have questions or comments but i want to thank you for your time and with that look forward to the upcoming information that you will provide to us so with they will make a motion to file the hearing. >> okay. thank you supervisor tang has made a motion and i want to thank you for this hearing and all of the department heads and staff that came hear. ms. kong it's good to see you again. i remember working on the portal with you and the first month while on the board of supervisors and thanks for the leadership and everyone that makes that happen and means a ton to us but the broader san francisco community so the work is not unnoticed and thank you for your work and for every department here so with that we have a motion by supervisor tang and take that without objection. madam clerk do we have any other business in front of us? >> there is no further business. >> okay. we are adjourned. [gavel]px

test. >> good afternoon, everyone welcome to the tuesday, july 21 2015 meeting of the taefblgs i'm bryan tan the president of the commission a couple of things please turn off our cell phones not to interrupt the meeting if you are a member of the public to speak on an item that is agendized fill out a card by the sfshgz and finally thank you to sfgovtv and media services for presenting this live every time we meet we'll start with a roll call and i'll move around a couple of agenda items considering our attention

because commissioner vice president moshoyannis needs to leave earlier commissioner frost commissioner lee commissioner joseph commissioner vice president moshoyannis commissioner caminong commissioner president tan we have quorum i'd like to move. >> just ford al peps is absent 2450 we've heard he's planning on attending. >> we'll note that in the interest of time we're going to move item 5 and 6 up so item 6 will now become our second item after public comment this it is election of president and vice president and after that item 5 which is hearing on permits will go ahead of the report from the

executive director and our staff and then the approval of the minutes is four. >> got you. >> all right. so i'll start out with public comment any public comment on this item? this is your opportunity to speak on any business that related to the entertainment commission but that you do not see agenda disany public comment that is p all right. seeing none, public comment is closed. >> item 2 like i said is election for president and vice president my term and commissioner vice president moshoyannis terms are up this is an annual election and so i'm happy to open this up for nominations let start with president commissioner joseph. >> i would like to nominate our kind president bryan tan.

>> i'll second. >> all right. thank you. >> is there any discussion about that any other nominations? i'm happy i should run for mayor is there any decision let's take a vote >> commissioner frost commissioner lee commissioner joseph commissioner vice president moshoyannis commissioner caminong i guess you're the want president tan. >> all right. thank you very much looking forward to serving another year and appreciate the confidence i have in me let's do vice president now is there a nomination that would like to be made i'd like to make actually i'd like to nominate commissioner joseph as the

president of the commission as we all know commissioner joseph has a long history with the commission but also been powerful voice i think for the this commission and the industry and runs meetings well, so i think this is one of the main purposes of it and serve as vice president before we have to take a second is there a second. >> second. >> second from commissioner caminong. >> thank you very much i'm veryes static i accept the nominations there you go thank you you bailed me out. >> great any public comment on this nomination i did not see any all right. let's take a vote you same house, same call? >> yeah. >> thank you very much. >> thank you very much

all right. congratulations moving right along item 3 is hearing and possible action regarding the permits so i'll hand this to our deputy director. >> thank you good evening, commissioners so tonight we only have one application i'll be going over this is atlas cafeteria a restaurant located on 349, 20th street in the district it's been in operation for 19 years it is a state board for the community i studied there and plan to have mostly live blues and jazz and bluegrass music 2 to 3 days a we can thursday and friday and saturday mission station approves that with the good neighbor policy as a condition. >> great can the applicant please come

up. >> the one on the right. >> thanks. >> so why not stammer. >> i'll bill stone officially william stone i've been i wormed the cafe since 96 you know of our community. >> speak accountant into the mike. >> we're well known and liked we get along with the neighbors and we just wanted to do some light music we've done a few shows in the past we didn't know we needed a permit i got a couple of local neighbors to send in letters of recommendation one was telling him i think he used to be on the commission actually and another

guy a few houses down i don't think maggie got it there is a copy here if you want to see it and that's basically, it just wanted to being part of neighborhood. >> great commissioner joseph. >> i - you already do some correct. >> yeah. that's right. >> you're only coming into compliance. >> that's right. >> i've been to atlas and used to do dog rescue stuff other front. >> great. >> thank you for that. >> commissions other questions? all right. seems scared have a seat i don't see any police this the the condition of the good neighbor policy is there any public comment on the atlas cafe

application seeing none public comment is closed. move to approve >> there's a motion to approve. >> second. >> all right. on the motion to approve the limited live permit for atlas cafe with good neighbor policy commissioner frost commissioner lee commissioner joseph commissioner vice president moshoyannis commissioner caminong commissioner president tan. >> congratulations you have your permit we're going to moving along to item b or 3 b okay commissioners good evening if you can locate the paperwork in your folders that somewhere for small applications themselves look at in front of you are applications for concerts at

at&t for september 5th and the 25 and both are quite similar obviously the talent is different an indication on the permit itself there is shall be a sound check the day before and i can speak to that a little bit later in terms of the temps that's important today's permits the memo hopefully that you found in our package has background in it and the not boring everyone to death we had problems with containment of sound at at&t park in the past and most not able last year's j v ground show so i thought that was important that we come here

there's been at least 5 meetings at staff level with all the parties involved including the giants, the port and malia cohen's office so you'll note after the memo went on the attachment a whole bunch of letters one of which i got recently from supervisor cowen's office you know putting emphasis on whatever conditions you guys come up with tonight in this process it is really important obviously for the folks in her district dog patch and mission bay this is a review we do this 3ri789 on behalf of the port by an mou so the mou for your education behind the memo we do

not just permitting in the ball park but permitting on sound and entertainment on all the port properties phone numbers for the document should be negotiated every year and then there's a lease that the giants have with the port the landlord of the port is here if i have any questions i the attach as well those portions of the lease we think are relevant relevant to the concert that they've been doing the gientsdz have done and continue to want to do but i think for there are attorneys here as well so if you have any questions regarding the lease that i might not be able to answer so again, there's a lot of process involved but tonight i want you to consider

on the second page the conditions you might find appropriate to place on either one or both of those permits for amplified sound for i'm sure you're aware of come to you past 10:00 p.m. more importantly in a location we've had problems with not every concert has problems let me be clear i'm sure you'll hear from the giants that nobody plays a band that is well-managed so not suggesting they can't manage but those large public events in particular needs more scrutiny so i drafted some proposed conditions for you guys to consider i the send this this to the port and the giants as well

so lastly if you want to approve there are a few letters what i can do outreach to let people know this meeting was happening we thought it was important to contact people that had problems e problems with the last concert we have contact to let them know this is happening on next door.org as well and i know the giants did 0 outreach with the cracking cac these so there's quite a bit judging from not such a big 20ur7b9 that's a good sign so a part educating the neighbors and folks around what you know and how potentially there will be noise at this location and what we do about it so with that i guess the giants

wanted to come up and say something. >> can i ask a quick question. >> yes. >> those proposed conditions are shared did you get feedback this is not possible. >> we reviewed most of the conditions a few weeks ago i got effectively from mr. bear that didn't have problems with them. >> okay. a you as stated. >> questions for staff so did the neighbors have problems with the conditions. >> i didn't share that memo with the neighbors what i shared the notice of this hearing. >> okay. thank you. >> hi. >> i'm sarah hunt the vice president of the giants the permit was notably the last issues for significance of the park we've been operating in that neighborhood for 15 years very good relationships with the

neighbors that neighborhood is changing and as a result of the sound issues if the jc secretary question need to look at our practices immediately following the beyonce concert we made adjustment and had better outreach we are pro-active and engaged the societies a civil engineer working with them to month monitor the smaller events in the park how sound a traveling and given everything else we have a notice where all the neighbors are notified they've been ref notification for the last couple codify months and in the process of going to advisory committee and council merging most recently at the council and spoke with them about the conditions that were being considered inform this

permit they didn't have issues i think people want to know there are is a number and people responsible the one suggested change is roadway as our last discussion with the port and jols listen and others suggested we are especially looking at 311 operating lines we recently had discussions and think that is better to set up on isolated line the neighbors feel like we're taking responsibility we want to put that favored as as an amendment. >> that's one of my questions people can't get through to 311 to having a dedicated line is great commissioners questions for the giants. >> hi sarah so has you given sullivan to like the where the speakers are

going to be hung and have they made suggestions. >> we'll waiting for that information the city finalized that's one of the issues for the shows they have to make adjustment they have an obesity for other event and what we're trying to do is collect data we'll be you know obviously looking at the elements where speakers are hanging the levels in different areas with people monitoring. >> did the show control the hanging g does beyonce the speakers are here, here and there and turn off every other box that helped if that - is it under your control mary. >> i'm mary with another planning entertainment we're producing two secretaries at

at&t park this is it is a group effort we've worked with the artists with the venue and city to be good neighbors to the surrounding area. >> okay. so the question was do i i mean who controls the speaker sound the show. >> the artists. >> the artists oh. >> you don't have this go information it is too 0 earlier. >> i can tell you where the speakers will be for both of those shows generally speaking we we'll have 4 detailed hours for each concert i think i was not involved in the jc beyonce show but the pictures i've had we'll have more speakers which should benefit the area we'll not have to people's no. 1 run the volume

with we will have four detailed in addition to the array of speakers on the main stage. >> are the arrays the speakers hanging on the sides. >> it will there are different sound like systems they'll a lot different but essentially a left left and right. right. >> i guess what we the last year with jc we turned off the boxes on the side. >> there will be speakers on the side of the stage hanging if above but soap we'll look at that and determine how this events. >> i like the detail towers. >> different speakers have different function and for example, ac/dc they have a

sophisticated mechanism where we can, tune the speakers and adjust the width of the sound array as well as the height so hewn up how much they're going beyond the boundary. >> okay. great. >> i think that's all for me. >> commissioner lee. >> so those road shows have a plan when we go on the road so those sound checks and everything will be a standard way you'll be 2nd district at large up the towers when the rider comes in you'll be moving the towers to accommodate pretty much what they giving you. >> it is kind of a combination they have a standard step but obviously we need to say for

instance off the graph there are adjustments to make onsite we do the sound check you're playing to an empty venue that is a significant difference but we'll start to monitor the levels and make adjustment on show night as we start to go. >> that's another question hypothetically you get a complaint how do you intend to handle it giving me a procedural. >> our plan to have an hotline first and foremost find out where the person is and figure out wrg our problems are we'll obviously be in contract with the promoter with the producers and everybody that is onsite if it is a small fix with a lot of complaints coming from one area redirecting a speaker we'll make those adjustment and fine-tune

those and we understand we have people we can predict that will come in and we'll also track some of those and try to figure out is that a one of a lot of people if in that area and adjust audience how much realtime can you do i know the complaints you can fix it the first innocent and the second night is better can you bring it down or basically all have to be done in advance. >> i know i can speak we can make realtime adjustment. >> what's the progress for that happening so are there going to be realized communications between one of the conditions is they there be two additional staff people to assist in the surrounding neighborhood so is it going to be part of your

process for the realtime communication or are you figuring out. >> the we'll have people to go out to check and figure out what you're issues you're speaking to the people onsite the night of we'll be handling the adjustments unfortunately, the neighbors have any cell phone they can certainly get ahold of me to make the adjustment. >> commissioners other questions? we had one community member wrote that wanted to make sure there's a hard stop at 11:00 p.m. is 9 concert ending before that do you know >> it's scheduled to end at 11 the issues they're in the middle of a song they'll not stop but close to 11:00 p.m. >> sorry i have one question.

>> ask commissioner frost. >> we got a letter if community group they wanted to make sure the sound like check with residential areas you'll be doing it people outside taking the readinging. >> we'll work with the entertainment commission we'll have the folks to collect the data from the show yes there will be people in and around the area. >> great including excluding the potrero hill. >> it has not been an issue with weather and everything else this was what we had an issue again one of the variables. >> okay. any other thoughts from commissioners? thank you. i mean it sounds like you've done open obviously in reaction to what happened

last year our concern we know how to respond to the people why did you let the giant or another concert with the open air i appreciate the mitigating efforts you guys have made open up for public comment now any public comment on the giant this one is the billie joel concert we'll separate >> no public comment? all right. public comment is closed. >> commissioners. >> so with the adding of the dedicated phone line supervisor cohen's support of event the fact that billy joel is the piano man but ac/dc is the

hottest rock band around and the fact that it was said they do have and in a modern day boards they have control over the speaker there is no and directions with all that information and the conditions i move to approve with the promoted permit conditions that are here and with the caveat our sound inspectors are on sight self-conscious 40 for the sound like check and the event particularly ac/dc and that to show that is my motion. >> with the conditions as recommended by our staff. >> absolutely. >> with those conditions. >> with the one amendment with

the giants to respect the 311 line. >> i thought i said that i didn't. >> just to clarify. >> great a second? >> second. >> all right. this motion any further discussion. >> yes. my concern there isn't anything about the 11:00 p.m. stop i want to ask staff is that something we've discussed and decided against can you give you a little bit of background. >> the proposed permit i don't see an 11:00 p.m. stop. >> this is until 11 this speaks right to when the permit goes to if they i mean - i'm not sure what the answer it is not a condition it is the permit itself until 11:00 p.m. >> i just know when people go

over significantly that is what creates the additional tension in the community there were some letters in here that said 11 can become 11:30 with on and on coerce and blah, blah i want to be clear it is a sound like permit i don't expect anyone to up to the time cut off in the middle of a song but the artist has to basically do a shorter set i want to be clear about that, too i don't know if that needs to be expressed as a condition but make it clear as a comment. >> you just the. >> so i think that with our inspectors onsite the permit. >> that will help. >> the permit is still 11 o'clock. >> thank you. >> all right. any further discussion if not and oh, go

ahead and we want to make sure bach because of the letter from the public this is going to be on ongoing thing especially with ac/dc this is a great one that is going to be loud so if you - if we get the community behind this one the rest should be smooth sally want to be sure that the sound like checks there are readinging in the neighborhood especially the neighbors that are in that letter the mission bay north and south and south beach so that if problems do arises we can show like it says in the letter depending on the atmosphere i know you've talked about it before. >> the atmosphere i mean there's no way to know today whether the fog bank will be here or other atmosphere on september 25th no way to know

they'll have to control on site as far as south beach i mean the ball park is south beach and as far as the other neighborhoods go we have two inspectors. >> i don't know how many are going to be provided to cover the area so our inspectors totally will take a neighborhood i'm sure and i'm imagine that that is up to the giants the giants are have sulter taking reading so potrero hill is one i mean packing take the reading from texas street for instance and motorbike did you say. >> that's what the letter - >> that's north and south mission bay. >> yes. >> i don't know y where south mission bay. >> i've dealt with this type of thing and with more information

we have they've done when we get f that containment from that one person we can bring everything and show them. >> if we ask the giant to have people out there as many as possible this is their ball park so and others concerts going forward based on they're being good partners with us in the past i feel sure they'll have people taking the reading; right? guys okay. so i still feel that way somehow thank you for saying that. >> like i said it brings up back ac/dc i'm happy as heck if so we can keep the public happy we should be all right in the future. >> good point commissioner perez. >> is there sound during the

sound concert or. >> both. >> the key during the operations just as soon as you get a call just get on it and you know keep the neighbors from contemplating on the hot listen if you are pro-active during the operations you get more trust with the neighbors like a club owner if this is too loud they call us and it is up to you guys showing some proactive neshsness they're on our side they don't want to be disturbed. >> governor jerry brown i don't want to add that as a condition but reasonable concessions to people that are disturbed that is something that everyone should consider you know we can't control where the crowd encompasses and things like that but we can control whether or not we're going to host

something and how people are impacted there is only so much to say keep it down so if people - if the project sponsors can consider what kinds of concessions for people disturbed by it. >> in keeping the neighbors in mind i really you know, i remember how disturbing it was when we didn't have a proper ball park and people were going other places and doing concert and then we got the ball park it is reduced to the city and over the course the giants winning the pen amenity a couple of times is not hurting but we do have serious competition with the stadium it is important for the city to support airport and the giants

in their efforts to do stuff having billy joel here is awesome and ac/dc is a case nevertheless we need to support them and in every way we can those folks have made and pleasant in good faith with the contract with the giants that has stuff we don't know about and the planners made a contract with the tour there are ramifications to the contracts so you know we have to be supportive as we can with in reason and keeping everybody needs to work together i think we have to keep the neighbors happy and the vibrancy of the city and this happening that's in my opinion. >> great i'll ditto that can i ask a point of clarification to the staff are we voting on both

permits at this time or only one. >> it is easier to do both. >> that's clear with everyone. >> so my motion is for both permits. >> thank you. >> same conditions. >> same conditions. >> we've talked this enough let's take a vote. >> commissioner frost commissioner lee commissioner joseph commissioner vice president moshoyannis commissioner perez commissioner caminong commissioner president tan. >> with that the motion passes good luck we hope we don't hear from you. >> thank you for coming. >> thank you for making it out moving along the next item the report from the executive director. >> sorry where are we are we on me. >> yes. >> i want to do the minutes. >> sorry you're right that's

the next thing the review and approval of the minutes from july 7th. >> i move to approve there is a motion and a second a second. >> 19 a second. >> same house, same call? yes. >> done. >> okay. let's see what time is it we're doing good hello commissioners just a breech update on the prelims what we're calling night life we made process i'm sure you're aware of this commission and discussion a understanding of the chapter of the admin code we created a committee of 3 commissioners who we know i believe have found a date for early august for an initial meeting and agendizing that at

city hall so we have the 72 hours window to start to begin to form generic quote/unquote good neighbor type of policies we believe should be recommendations when residents are built within radical feet of place of entertainment and the specific projects will start to flow relative to individual locations and individual design of the buildings and you know individual conversations those place of entertainment we have our review crepe that you guys passed so i feel like we're doing well, i have 3 projects in particular with the specifics i'll bring to the committee in early august so hopefully, you'll see second meeting in you may, in

fact, get information or request for approvals if that is how we do it to the committee to the larger commission in the second meeting in august i'm learning more than i want to know about residential development so i'll keep you updated. >> the planning commission met on thursday and approved the changes to the western selma plan to include the loophole will that to areas we heard about in this commission and again i want to thank commissioner hyde we passed at the planning commission the planning changes should go to land use i hope monday if we don't make this on the agenda

we'll find out tomorrow if not after recess unfortunately but this is to show up we were appreciate the 3 of them were there and we certainly will here taking advantage of this and got through ludicrously which i don't expect to have problems no opposition surprisingly to me even from the folks who worked on western selma for a a long time it is sensible stuff none had any questions or objections i moved this thing and we should be operational in the fall sometime for lack of a better specific date i wrote in here the review of the sound regulations i'm sure you're aware of we brought those royalty permit to you and bring

them occasionally we struggle with what do we do in terms of violations of loudspeakers and amplified sound like permits as well as they come in all shapes and sizes and one amplified sound like permit to tale with all those different things whether amplified sound in the same location for 3 months or somebody activation of on open space or a street performer so we have those blunt skrurment and sections in the police code that were written in 1969 that speak to all kinds of things that didn't seem like the kinds of vehicles we used to use like campaigns with the horns and

stuff they describe those things with the access of the sound the stuff is not useful i began a process of the city attorney i'm looking for a protective sponsor to help with revising the section for yourself friendly and building consequences of scope that make sense because although to be honest you felt comfortable issuing those subsequent loudspeaker permit you had two pages of information a as opposed to much more than that and the notion they violate the conditions of the permit they're capable of issuing a hundred dollars citation and those concerts are more than that the violets a permit is not

a good situation i think beginning this process is taking time and we'll come to you with drafts if i end up with a protective stamp on the record showing drafts when someone gets introduced we'll have long decisions about that it is a big thing for us we need to speak about it all the folks that have been here a looked at and the challenges we face in figuring out the best ways to look at the amplified sound in a big city is getting louder we're starting that process and in addition he wanted to mention i didn't say this earlier the 311 system is the sound like place it should go maybe in the case of those two concerts have a hotline it is really, really vital that everyone in the public and

anyone listening might hear that that wasn't the case last year 31 do this but was changed and tomorrow i'm going to a meeting of 311 with all the agencies that deal with sound and we'll provide scripts and they'll be absolutely prepared on the night of the concerts with the purpose of logging complaint not in pga the volume it is important that everyone knows to use 311 for the record going forward so just don't want to be an exception that someone has a hotline that the sound like will go down i don't believe this will work they can use it and it is fine to have avenues to have a call but i want there to be some sense that we are tracking that we know what and 311 is the

way to do that so - and in this particular case with the giants can we take their own private log of whatever happens with the hotline and put it going into 36311. >> i believe they have every tension people have been somewhat suspicious of operating their own phones they're the folks who receive the most gape if you will so there's a little bit a conflict in some cases and the 311 will be operational and i want people to use it i don't know when; right i went with that and amplified sound and sound issues call 311 whether it is a public health issue that

someone is generator or fan on top of their restaurant or a night life issue or a barking dog all the noise construction should flow through so we're clear they'll send them to the relevant agencies profile so call 36. >> okay fy i we've sent out the invitations for the 11 of 12 anniversary party it will be on the meeting night the fourth of august at the oasis if you haven't been there you'll enjoy users that's opposing open to the public agendized in the meeting we've sent out invitation if there is someone in particular you want us to invite we'll move forward and advertise the party again it is

a public, you know, fun time and it is always fun we're going to try to get food donated and cake. >> plan is coming. >> 12 or 11. >> 12 if i can count to 12 that's it for me i am sorry. >> commissioner joseph and commissioner lee. >> we are respond to complaints about generator novice that's dpw. >> well, it depends on so again sorts of noise really, really vital to identify we don't do like restaurant fans and we don't do barking dogs and - >> if someone - >> generators is not us. >> it could be fire it depends

on. >> if there's an attempt thing and a entertainment from dpw a generator do we get those complaints. >> i don't think so i'm in that. >> there you go. >> of if so an event at night life night where a generator is needed they need a night life permit. >> my other question was not a question i'm so thrilled that somebody's tabling the loudspeaker stuff congratulations you can try and do some sub categories like if time this size of an event if you're a restaurant with outdoor speakers so thrilling they'll be subsequent sections and, yes. >> yeah. >> good for you that's great

if a somebody for instance, suppose it was a yearly event a small street fair and they violated the sound permit is it true we couldn't issue a sound permit to them a loud permit speaker is free speech one wyoming once it is amplified because they need a permit they can have free speech without a.m. first degree it what's the consequence can we not issue and permit. >> you have the latitude we haven't done that you have the latitude to deny i think is it so word essentially the activity of the music itself or the performance is that electricity activity but the ramification is that again you know you can

manage and condition it at the time place and manner but for public safety or issues around this - is the city has serious concerns i think the ability to deny is there you don't i just don't think the code sections are clear how that happens so there - there needs to be clarity on how you can do. >> last but not least the came back for our party has been donated by sight and sound for the awards. >> thank you okay. >> commissioner lee. >> to follow up (laughter) on the cake. >> no for that (laughter). >> so if they violate we don't want to obviously deny

eventually they come every year but commissioner vice president moshoyannis said they hit at 11 or that if they don't address the sound issue it only fine who sets the fine i am not we've glutton a lot of process to give them that chance to redo they're loud speaker permit but if they go over so the fine is hundred dollars you know i mean it is kind of like saying oh, well they paid a hundred dollar fine i mean who you know makes those decisions on those for purposes bhs done liv. >> the administrative code says for the sight administratively; right? it's not a criminal violation not like the mrovts police officer is a stipulated in the admin code to what the

fines are we don't have another tool. >> can we set the amount. >> no, it's in the code we can say for every violation it is another hundred dollars so if there are multiplied violations this is what we do with venues we can add it up but you know is that still reflecting enough depending on the scope of the violation so 50 thousand people both violates their permit i still have the same tools - >> yeah. so what you're saying you're kind of executive order code clean up and revision to have higher tools. >> i don't know how powerful but bridge the problem in trying to figure out how you can you

know stay within the legal lines or maybe because there is the intent for enforcement that is clear we utilize maybe we ca consider moving some of the things into 1060 if they look like lot space permits if they happy in happen in the same way but i have what i need you can't change behavior very easily sort of the idea. >> nobody wants to pay out if they have that big pay out they'll think twice of breaking it and letting it go in my opinion i'm curious how to set the fee. >> all right. any other commissioner questions or comments to the director if not our inspector reports.

>> good evening, commissioners a quick update from last meeting i was asked a question by commissioner joseph regarding the timeline for updates with macey building and sound system i have an update they have the installation of the new sound like system was smaller and immediately speakers has been completed goal was to make sure they were not driving a few speakers too high and now spread additional speakers throughout the venue to keep everything at a lower level i mentioned the double pain exterior windows that will be thrilled or delivered this week and installed they've received yesterday curtain tracks for a

new sound like curtain curtain placed on the front door the curtain itself on the left and we expect the project itself to be implemented the first week of august. >> question. >> yes. >> the boarding the alley door was resolved. >> as far as complaints i've received recently the back alley door is no longer an issue the two neighbors one was communicating with myself and one with the venue they have yet to reach out to me or the venue this past weekend i issued a citation for their front window being open caused music to be heard across the street and this will mark the second citation in two months if we have another

citation issued over the course we're in a position to take action other than the permit i'll discuss with that with our director. >> okay. thank you. >> there's a new building around the corner from the revolution cafe on second reading the apartment it is bright and colorful and full of people one of the tenants has reached out to us regarding the windows and doors being open to the cafe i've reached it out to the owners we have a meeting scheduled next year to next week to discuss with the multiple residents about the plan moving forward to doing improvements to the building and at least making sure that everyone has open lines of communication so go any issues we'll take care of. >> is revolution the small

place with the outdoor space if you take that away the inside is 2 inches wide really the outdoor space they do the music and they do it inside. >> they do it inside and there is. >> it is still unamplified string music. >> based on what i've seen they've amplified advocate additional it is low key bluegrass and jane does. >> mostly not drums. >> not always the case and i have seen drums and part of the good neighborhood policies that occurred prior to my coming on board had stated they couldn't have allowed rock so this is an

issue we'll discuss if they can't control it we'll school board ask to do modification. >> decrees to the director if we had to change the condition to eliminate drums could that go through staff or come to us? >> it depends. >> revolution cafe is a little great place it is wonderful it doesn't do a whole lot of bad things they've been through hell with containments from everybody that didn't want them but for a long time they only had strings andcele i don't want to them to have drums but we're doing everything we can they can

survive they can't survive if we take away their music. >> we're in the beginning of a process so it's not clear where it is headed we know that the revolution cafe going for 6 months doing everything they need to do and management let's say it was warm and the window is open so would the substantial changes huge residential building that wasn't there before so we'll see i think it is too early to say let's take this and that away. >> isn't that building right near the cinema and other places. >> yeah. >> it's a very busy. >> very loud area of the mission. >> it certainly is. >> i see i think on the promo materials

one question i have what's the nature of the complaint is is noise or people because they're around the corner not across the street and it's an interesting thing it is around the corner it is interesting so revolution cafe is here and the open doors and windows and around the corner corner is the entrance to it could be the front side. >> that's the main entrance. >> it is the main entrance on bart lightwell and the window to the cafe if everything is open i think we're hoping if everything stays closed we can contain that sound and no complaints moving

forward but we'll see if that building contains the kind of band. >> commissioner lee. >> if you shut the windows and door it is so small can you breekt because you can do all that if it is hot they'll open the windows they have a ventilation system. >> they have fans. >> fans? it says they have to keep the windows and doors shut to code >> right. >> it is a catch-22. >> why in process an operator that is pro-active we'll hope for the best. >> other than we're looking good the chapel has changed their general council and within the past weekend regarding a complainant that reached out to

us during the transition of martin luther king they didn't have a contact to the manager so 80 they contacted us their currently in talks about what to be moving forward as far as keeping the doors closed again that was a quick solution so they'll keep their front doors closed even though they have at interior it keeps the sound inside that's a wrap for me. >> great any questions for inspector burk let's more often. >> good evening, commissioners i'll start with a complaint about city club i was agriculture to go by within 40 minutes of receiving the complaint the issue we don't

permit city club and i don't preserve a violation on the ground the next step to go into the complanlts and 19is if there is a indoor sound that's as far as we'll go and pass it off to the police department but since we don't permit them i don't see a violation there is nothing i think that i should be doing so. >> is it the same complaint. >> yes. so we'll see what the indoor residential task we have to schedule it and he said he'll get back to me we've/had a couple of local parties on howard street and another one we were dealing with 4 months on brandon street the

neighbors neighbor on brandon there was like doing illegal parties inside the space it was a garage he came by and explained basically that was happening on howard street so it maybe the same promoter we have to if the but i'm out there at 3 or 3:30 at the at hours but we'll see the audio we received a complaint about noise from the block well understood it was odd. >> my question from is this from the block behind was going to be my question. >> i'm not sure where the complainant is located i mean it is in my notes but i

do have to look to give you an exact location or whatever complaint was actually from pride weekend but i dot got it later and i talked with the management from audio with the people last week or whatever basically because of the activity i was out there it was busy the whole block i couldn't determine if it was audio and other places on the block i told the management we'll be coming by to stay in compliance a couple of compliance 1014 they have a rapper what was popular in the 90s and now brings kind of a aggressive type of crowd but i didn't witness anything

any cause for concern it went off fine without an incident the basement they were having issues with their soft openly with the sound inside the upper bar loose three weeks they've had to turn off thank god we don't have to cite them i've performed a sound test with port and shoftd a permit went off without complications and contract information and figuring out the operations of the for instance the grand place on washington street a restaurant they had extended hours not open past midnight and they changed in

their name to the international hospital they don't do events anymore. >> it is probably a good thing they changed their name. >> the rest is regular patrol stuff. >> any questions i'll be happy to answer any questions. >> just one question so there are still parties on the street location i know because people tell me so i don't know what you're going to do about it. >> the thing so we've only been dealing with it for two weeks so i haven't seen any in the last two with weeks usually we'll call a southern police officer that has a flare informing for those events if i could talk with the promoter they can't an brandon i don't know. >> and 25 howard either. >> if that's the case yeah.

there's a certain we work with the police on stuff like this the brandon i gave them any phone number he lost my information on the night so i couldn't put eyes on it on the night. >> okay. thank you. >> any other commissioner comments thank you very much inspectors any public comment on the staff report? i don't see any public comment is closed. a couple of more items tonight the next one >> almost a record. >> yeah. it ends quickly i don't see any police here we'll skip that and go straight to commissioners questions or comments which our item 7 commissioners announcements or things. >> follow-up street performers

is there any push i mean are we okay to wait a little bit or urgency. >> well interests been some activity at staff level i'm trying to found a way to work with the arts commission to try to have the street artists program engaged the street performed performers weo don't have the cabinet to create a program in our office more the tools in terms of amplified sound so i feel like there's an opening in addition mr. compton who was here before you continues to engage the city attorney and ask him if that case is ongoing so there's a conference schedule for the 20th

of august and after that we'll have a lot more to let you knows in terms of how to treed precede. >> is he. >> no, he's jimmy hendricks no but he looks like him to me. >> larry hunt is the bucket man. >> let me ask you a question is the street performers thing complicated if you're out there being the statute guy or out there being some other kind of perform he wishes and not amplified like the bucket man therefore you have a right to do that under the first amendment as long as you're not screaming fire in a movie theatre. >> that's a simple way to identify one addresses another there are difference and different kinds of we calls them

sidewalk performers as you recall but it is difficult for a variety of reasons in part because i only have one again blood instrument in which to manage and frankly that's not a system that will make mr. compton particularly pleased given his complaint. >> can you get street performers into the speaker somehow. >> we're possibly. yes. that is certainly on the skeletal like outline is to try to manage or deal with this but again my name is concern is to not provide a solution necessarily that falls to the entertainment commission if we create code sections in a police code or municipal code and other

agencies use it code that's mites preference i'm sure you're aware of programs at the port and programs at the art commission to take a lot of staff time we appreciate the performers in san francisco but i don't know that our commission has at cabinet to create an entire new program. >> does the art commission are they responsive to your - and fyi if you sell a product which includes a cd or tape unfortunately, we're so digital that is not the way people sell their product but a product you made you could currently right now go into the street artist program and get one of the stalls in a variety of locations for a period of time that is already something we can and will you know send people to if they come in with that - but if

they don't have something to sell they don't qualify if you want to put a hat out you can't in order to change that it requires a vote of the people of san francisco they're considering this is a very old 1972 piece of legislation you might have voted for it to create the street artist program maybe not you but it needs to go back to the voters that is not out of the question at all for the arts commission but we're talking a few years. >> so someone puts out a hat that's the major modification. >> based on the requirement for the street 56r9s program do you said. >> you have to - >> you canned make policy change without going back to the

voters. >> no. >> the reason i ask you is because there is a section like was created by the voters but when they the the music culture amendment to the 90 a it went to the board of supervisors only did not go back to the people that's why i'm asking you that question and so 90 a was a policy statement they're totally different we wanted to make an amendment to chapter 90 i believe you have to go back to the voters. >> so we can't do it in the street not a program making a policy thing you can put out a hat. >> i think you can not number two of selling a product. >> okay okay new just asking. >> all right.

thanks for bringing that up commissioner lee it is a good follow-up to a couple of months ago >> any other commissioners questions or comments if not any public comment on item this i don't see any the late item request for future items anything anybody want to bring up remind people our first meeting 40 in september a cancelled and the first in august hfa happens to be your anniversary party is it is not quite a meeting that will go to permit and sorry. >> doesn't we have an august. >> august 22nd. >> august 22nd is scheduled for our entertainment commission retreat for all of us the idea we do strategic planning if you

can get your thoughts going about - >> no. >> not yet we'll prepare that in the next couple of weeks. >> the date. >> august 22nd is a saturday, i building from 9 to one. >> do we have a location for that no. >> so we have a meeting on the 18 and the retreat on the 22nd correct. >> i just want to inform you i'll not be at the retreat i'll be at a wedding but i'll be at the 18 meeting. >> if we want to have our vice chair we'll have to look at another date okay. so it didn't seem like anything burning people want to bring up any public comment on this seeing none, that adjourns our meeting have a good night

. >> ♪ ♪ ♪ ♪ ♪ ♪ ♪ ♪ ♪ ♪

♪ ♪ ♪ (drums rolling) ♪ ♪ ♪ (clapping.) ♪ ♪ ♪ ♪ in >> we've got to take a picture come on ♪ ♪ ♪

♪ ♪ in >> anymore over this side you'll look better over this side. >> yeah. come on ♪ ♪ ♪ ♪ ♪ ♪ ♪ >> it's a beautiful day in san francisco (clapping.) all right. thank you. >> ♪ ♪ ♪ ♪ ♪ ♪ >> there you go. (clapping.) ♪

♪ ♪ ♪ in >> all right. thank you so much. >> thank you my name is suzy one thing the president of the board of directors for chinatown cdc welcome you all to today it is such a wonderful thing to see this building come to fruition i mean, it was many, many years of work those of you who work with affordable housing know it takes a lot of effort to get the fund and do the building and planning so hats off to the team for working for seven years so hard to make that a reality. (clapping.) >> i wonder how many of you were in the bay area during theloma

prieta earthquake i have in the basement of cdc i felt the architecture rolling competently we didn't know if we would see chinatown in the rubble out of that disaster came a wonderful opportunity to build affordable housing but it didn't happen automatically so many people involved and norm is getting into all the tuesdays but it highlights the role of chinatown cdc in organizing and all those ways that happened before the housing department what happen to again thank you to everyone for your involvement and support and all 9 folks that long time supporters norm an. >> thank you suzy. >> okay everyone turn to the person next to you and say

you're beautiful no matter what they look like okay. no matter what we look like this is a beautiful thing in san francisco i'm probably the happiest thing the dream came through true act out of rubble so much collaborations unbelievable but my job today is to be quick to acknowledge so many people if you get left out if so only because of my scriptwriter okay. but basically we're celebrating we've got the adapted from 9 central subway and we've got 1850s 50 family that's rare we have homeless from hfa 5 shelter and 25 very lucky people

that won the lottery any loiter winners here this is a dream come friday try a would've wonderful collaboration it didn't get better than this north beach and candle stick park anyway, i shall be myself i put on a collar but referred is backing up on the blessing reverend ma crepe here's the list we'd like to acknowledge you, your in the program if we left you out sorry first of all celebrate mayor ed lee give them a hand the little dragon that's my name someone instrumental in turning this police station site to affordable housing the

honorable willie brown and around at planning supervisor and olsen lee is he here he's on vacation i'll mention hills name and thank you to any staff (calling names). >> at a time there was a gap and john of the san francisco mta is in the house and we solve you know displacement issues it is perfect here and kay hill is there the contractor i don't see chuck he's highland we're going to bug him for ticket okay always we wanted to thank chuck and mike and rob and jim and mark and pedro and stephanie thank you all from kay hill a

quick hand and solomon thank you steven and ann here we go our financial people right on the list; right? we know p want to thank first of all the wonderful staff dedicated if chinatown stand up and make in some noise thank you so much your baby thank you for you're going to take over one of the companies in the housing and development staff gorgeous so many people and the full-time maintenance that be here shawn the man and full-time property management and a lot of love we want to thank our financial

partners california department of housing and urban development and california tax credit committee and federal home loan local initiative and raymond james again mta and, of course, silicon valley thank you. the gentleman will say a few words and the humans agency thank you cindy and joyce and city attorney's office beven and kirsten thank you all our political supporters look at all the board of supervisors thank you to sxhooikz and commissioner tang supervisor kim and supervisor mar and captain david lazzaro and thank you, derrick for all the free tickets that's not in the script i added that

and once again aaron and so many people to thank i'm going to cut auto u out and introduce our first speaker silicon valley fiona from silicon valley valley bank if i speak too fast too bad. >> thank you everyone it is good to be her o from silicon valley bank i'll keep my remarks short i'm told the two words you want hear from a banker is your approved i shared the incredible stories the story from the rubbles to new begins like lydia flores moved ♪ april the incredible enthusiasm from the bank and, yes for the

involvement to 9 project i want compromise convey it to wit new and the entire team i come to release as much asia i like to powwow it is critical we bring in the communication gambling more people about the health and affordability crisis especially in the city and state those who can't afford current market rate and how it impacts them we need the votes on upcoming legislation that benefits the entire city we need to remind folks that great ideas to this amazing city is derived from the passion that's our square feet and a that's what is at stake i'll take off any banker hat and

i can finally say yes in my background 1, 2, 3 yes, in my backyard so i can say it so my team member advocates for some funding for the community room we can say that we become we believe this project broadway-sansome apartments is an asset to our neighborhood and we welcome the families who live here and wish them a happy beginning thank you so much >> thank you fiona well, i better use this one we, of course have to have sam solomon not only for this building but down the block you've got the corner on this market. >> i expect a microphone that norman is held to sizzle my figures it is it is enforceable in the mini have to say all the

reasons this moment is so enormous for me convey my appreciation's this is a celebration that san francisco more than any other city san francisco is there it's successful mayor's and amazing community of nonprofit have created repairs to the stairs and the issues in our beautiful city with desperately needed affordable housing for an old san franciscan like me north beach is sacred ground nothing means more than the great people (calling names) the whole institution have given to me and my colleagues to transform the square of the embarcadero freeway for those

buildings and across the street as you look around the big picture how to fits into the city is originally and file number look at the people and look at the buildings but look at the many pictures look at how every baseboard meets the doorjamb and see how the hard work (calling names) by the incredibly capable and daebltd steve of our office i especially want to acknowledge fred lion who is glorious photograph in the lobby and his life work of affirmative for san francisco conveys the ervin history those buildings are part of thank you thank you all for to special moment go warriors

(clapping.) >> so some of you explain why al legislation - thank you reverend does this one work well, congress is in session i'm looking to be here on behalf of the congresswoman pelosi dear friends i'll add my congratulations to celebrate of the opening of broadway-sansome apartments out of the rubble and destation the looifrnt has housed the homeless and other deserving low income individuals and families some of them are here this opening is a critical time

in the affordable housing crisis and recognize our equality and affordable housing across san francisco i join you in applauding the chinatown development center for their leadership in stare heading this ambition project and binging hope to many of chinatown's resident your effort will give any deserving san franciscans a new and save place to call home providing save affordable housing is a matter of social and economic justice we must insure respect for every family and justice for all holders and hope for all americans today we build a future of flarns fairness and equal opportunity for all regards nancy pelosi. >> thank you

(clapping.) okay. all right. politics is a part of life okay. we have our current commissioner christensen come on up. >> politics is a part of my life first, i want to welcome the individual families that have become our neighborhoods by moving into this building their blessing is whoefrthd and big big thank you to the chinatown development center a wonderful organization with such a great history essential to our neighborhood and valuable i've been proud for many years as affordable unit a neighborhood advocate to work within them on the joe dimaggio playground and as a supervisor their importance to me and the city government is more underscored there is so

much to be done and cdc are essential in take care of the neighborhoods and society thank you, norman gordon and all the staff i'm pleased to do my little part at a supervisor i'm glad to join with the mayor and fellow board members this november and hopefully, we'll have a lot more ribbon cutting and groundbreaking i've been working on prevention that will help people who live in neighborhoods stay in affordable housing in neighborhoods with president breed and mr. rosen weaving to give preference to people that quality for affordable housing so they can sacrifice in thaush neighborhoods and friends and neighbors to remain with us we're about ready to start work on 88 broadway another affordable housing project an broadway and marcus that project

is not only a good home but a great neighbor to the people around it is it windshield integrated into broadway and the neighborhood i look forward to our help we're allowing to the sgrarn that people that are adapted by the rad program that we're going to encourage landlord to find a place for those people and hopefully return to their homes so there's loots to be done and glad as i am and happy i want to remind everyone for a long time this was the site of the new police station i'm happy we have affordable housing but captain lazzaro we recent the oldest moldy police station in the city and make sure we take care of

those people that are taking care of us thank you all very much (clapping.) supervisor jane kim (clapping.) >> thanks bunny she works in my office it is always great to be back home i am sure i spent 6 years of the chinatown community family and continue to be part of the family and of the neighborhood one of the things i leader added chinatown cdc i carry to this day on the board of supervisors things get talked about a admits normal that is an opportunity not true but what is true that in country there is opportunity and one of the things i've leader another cd c turning

something into tragic as suzy mend the 1989 leadership whether the former international hotel we partnered with st. mary's to build hundred units of affordable housing for your seniors in the city to many of the sites on broadway when did freeway was there to build affordable housing i'm sure you're aware of it is really, really difficult to build affordable units multiple unit housing their current 3 thousand plus homeless children and one of the wealthiest cities in the world this development is going to help to take you will say another step towards eradicating and eliminating families homelessness in san francisco we know there are many families

that also maybe not in the shelters life in sro's hotels 8 by 10 and kids trying to do their homework and it's multi generational there's a subsidy to know that families couldn't even be afternoon to make a transition to beautiful building on broadway this is what chinatownc. c is making our neighborhood healthier thank you gordon and novrm and many people that are involved here today (clapping.) we found out that willie brown will not make it after andrea

our residents speakers the mayor you have 15 seconds to thirty second to cover the story back then how this become affordable housing you were here. >> thank you, norman it is quite a story and actually a story where the thanks go to the people of district 8 because the police amendment was going to be told me sold off and the money to build a new central station on this site but the good people of district 8 encouraged their supervisor mark leno no, not to sell it off and as a result not enough capital funding for central to come here i sfeptd in with gordon and rose and convinced willie brown it was time to make affordable housing at this site let's do it again

at the bus yard and john hancock elementary school and all over the city cd c you're a rehabilitate committee thank you. >> you're our hero our hero for today, it's all about you let's give her a big hand at broadway. >> hello, everybody i'm andrea a new resident here and i want to (clapping.) first give thanks to the gentleman without him, i wounded be here and i want to thank sro collaborative and my coach that that helped me through my family and i stuck by us and that's correct thanks to our mayor and everybody i see here my

neighborhoods and even to say thank you so much to all of you we owe our deep itself gratitude for putting us in here it is - thank you for giving us all a new life compared to where i came from i was homeless for 3 and a half years my family and i living in a hotel i appreciate. >> thank you so much for giving me the opportunity the staff i can't forget you i love the staff here we love you guys you're on top they're there when we need you and cal where i at you're so wonderful and i can't forget my girl thank you guys

you guys put together the best staff ever when you put them here thank you so much for them (clapping) >> thank you for giving all the tenants another chance of a better and greater life thank you (clapping.) all right. okay are you ready mr. mayor. >> your time is come we want to thank everyone involved a lot of obligates participation and collaborations that make to possible like i said in the begin i don't know how happier he can be this is one of the things homeless and sro families suffering in little rooms anyway this is a good one everybody i'm happy we're depending upon our mayor

mayor edwin lee (clapping.) thank you, norman and congratulations again to you and cd d.c. thank you to the supervisors that are here, commissioner christensen and anothers thank you to gordon to rose that's been not only here we were together when we opened up the family housing a block away this was named after willie brown so got to go down there i want to thank you for the opportunity not only to celebrate many reasons to celebrate this the reason they put me last they want to make it quick it is getting warm congratulations andrea i love the story i watch our baby walk around and get on the bus and go to school this is amazing that's the definition of

family housing people can really have the entire family be a part of this neighborhood i want to say thank you to the 14 families that were displaced by our central you were trusted and patient with a city that has not fulfilled old promises the way we should this project awhile great today i think unfortunately took over seven years to be able to produce and chinatown and our neighborhoods didn't feel the benefits of the tear down of the embarcadero the way other neighborhoods felt simultaneously i went through many years with the chinatown businesses and residents to suffer the impacts of that and so this is one of those rare moments what years after we get

to celebrate a few of the things that many parts of waterfront celebrated many, many years ahead of us this is why wore in a hurry this is why we want more andreas and by the way, fiona i didn't move in about mrs. flores he welcomed her i want to make sure i said that correctly in those election times you never know when the media is looking for in this borrowing year but i wanted to say i'm appreciative of all the elements of our community coming together i'm going to ask to you stay together on the sites like here the sites we respect opened in the tenderloin and ocean avenue and fourth street mission bay all those citing sites we need to accelerate this so it it if take

7 or 9 years in the case of the last place we gave keys to families i want the andreas and the others of the displaced resident we're working harder and faster cd c has many more projects along with mercy housing and the housing home sharing housing authority we old promises to fulfill by the way you know this thorough the 25 slots in the allot 3 thoughtless people that were opining they couldn't get into the precious housing at the same time, we need to make sure we are preserving and preventing evictions have been long time residents of the character that's why we put serious money

into whether it's dollars or lawyers or neighborhoods stabilization efforts we're going to do that while we try to figure out faster tracks for affordable housing to be built we need public and private partners to do so i was glad we found more capacity to increase the housing bond to $300 million if there's more capacity we'll increase that even more not at expense of valuable other programs we have but in the way in which is honors long time promises not raising property tax we need that 2/3rd's votes we need sites whether in the mission or selma where we can control that land make sure that we build more rapidly wore doing so as we speak this is why in the $300 million we have

identified serious elements to get at difficult areas of the city to increase the possibility of building more affordable housing that will end up as the finance experts get the pressure off this country's we're learning the new tricks, if you will, the private sector has used to leopard that to the nonprofit sector to make sure we that build this affordable housing and sustain it again that fulfilling old promises this city is for everybody no matter where you want to live descent housing i look forward to broadway and working with commissioner christensen and the other housing developers in the city to make sure we expand that opportunity dpw steps up as a our city administrator remembered us the land was

analyzing turning it offer for more affordable housing this is why we're aggressive thank you to the police department for your work while we're doing this your protecting and improving lives i love the fact you're working there the neighborhoods we'll rebuild our places for safety for everyone and their even better designed mr. solomon step up you're going to be asked to design more housing and make sure all o our architect you're at the heart of the job commission in the arenas and gordon when our through with selling off your books get back on the horse and volunteer your 7, 8, 9 we have 8 thousand units to build an treasure island development authority board i

looked at it to work with everybody make sure you vote in november and have on your mind a bond for thirty thousand more families for homes right reverend save the - have the faith of the city. >> hang around before the ribbon cutting we'll be lead in a blessing i always add a people's blessing after he says his sentence i ask you to say a word. >> (inaudible). >> actually america has helped me, too. >> first of all, just i think hall and exhale feel the gratitude thank you

may the spirit of peace bless all the residents of broadway-sansome apartments please shout out one word peace. >> peace. >> may the children and families and adults living in in this new community be filled with joy. >> joy. >> joy. >> from the rubble of loma prieta to the hope of renewable and great affordable housing let's give it up for hope. >> hope. >> and may the spirit of love embrace all who enter broadway-sansome apartments. >> let's embrace the spirit of love everyone say. >> love. >> and the spirit of peace, joy and hope and love be with us all amen.

>> okay. i've named the mayor gets the super scissors we bought it fresh off the weather we want 0 people to stand behind this may not be everybody i have a list so norman oh, that's me and reverend ma gray crepe susan and naomi kelly brigitte jackson this is neighborhood week we want to celebrate neighborhood work cd c is part of the organizations we were the first selected in san francisco we their celebrating also on the list alex representatives from david chiu and andrea and gordon chiu come

on up and jane kim and aaron all the front row just get up here step up we need to move the table back she want to be in the shade move the table back yeah. >> so there's more standing room you you get the new super scissors and get ready we want everyone here. >> where do you see these photographs (laughter) and yeah. captain lazzaro we have space. >> yeah. that's chief suhr. >> a plan. >> oh, john, of course from mta okay. if you think you're a big

shot come up whatever there is room in the back in the back okay. are we ready. >> count down. >> 5, 4, 3, 2 1 all right. it is done it is finished (clapping) and we've got to thank neighborhood works for the food at the new american cheese restaurant that is coming in they've donated to the familiespx.

>> sdmirng commissioner chow commissioner chung commissioner sanchez commissioner karshmer the second item on the agenda is the approval of the minutes of july 15th commissioners the minutes are before you and a motion forceps is in order. >> so moved. >> second there is a motion and a second are there any corrections to the minutes if not. >> all in favor, say i. >> i. >> opposed? of the minutes have been passed thank you. >> item 3 director's report. >> i want to