>> supervisor, that is why my commitment to you and to all the small businesses that is here, over the next seven days we will reach out directly to these small businesses to do that assessment. and if there is any services that can help them today and red flags that is time sensitive and urgent. and we want to be aware of that and to deploy the services. we are focused on proactive outreach. members of our squad and your district is working hard to reach out to businesses where they are and live and at their point of business and asking them and telling them about government services that are available to them. so we are passionate about making sure that we are making the right outreach. again, supervisor we appreciate the fact that we can do better on this one. and my commitment to you is that we will. and in seven days we will be back in touch with you on the status on where these business applications are and what the next steps.

>> supervisor campos. >> a quick question, and i would like to hear from mr. ruffo and mrs. whitehouse. given the problems that supervisor peskin identified with the small business commission, just not the last eight months when they didn't have a secretary but years, how do we know we are not spending this money into a black hole. 2.5 million, how do we know this is money that will be used wisely, if you can respond to that on the small business commission and i will ask mrs. whitehouse on the same thing obwd. >> supervisors whether through the standard forms of accountability and oversight, or through the powers that the board has or briefings that you would like us to do with you and

your staff. we are happy to provide you whatever level of engagement and information that you are aware of. so that you feel comfortable with the implementation of this program. our mission at the office of economic workforce development and the office of the small business is to help san francisco's small businesses succeed. we are not in the business of starting programs and having them not be successful. our focus, and i think we have a pretty good record at it to develop programs that meet the needs of our small businesses. and certainly this is one that we appreciate more needs to be done. that's why i welcome any level of engagement you are interested in supervisor to meet more regularly. >> mrs. whitehouse, do you have confidence in the mayor office and workforce development and

where we are and that this money will be wisely spent going forward? >> yes, i was remiss not saying the dollar amount, but in the mayor's budget have 1 million each year, and i heard from your staff in particular. having people to implement the program and do the outreach and interact with the businesses and as chair peskin said to be sure that the city cares about them. and we do, and there is more focus on this now. and with the resources there and the staff to help implement it well, that it will be implemented well, and i have confidence in that. >> thank you, and i think one point i will make, and related but not related. to me this is a perfect

illustration of why we need more oversight and transparency when it comes to these city agencies. so thank you. >> supervisor yee, any comments? >> just briefly. i think many of your comments i concur with. but i also have to say that some of my experience with the small business folks have been positive. in helping to do some outreach in my community, especially on ocean avenue. in fact today we are having a small business summit out there, and there is help. in regards to the legacy business. i think the criticism is well

deserved, in this case. it was hard for my office to get information on it. and in fact i wanted to nominate more businesses but i wasn't sure what the procedures were and so forth. hopefully we move forward and improve this program to the point of helping our small businesses. >> thank you, supervisor kim. >> thank you, i want to thank supervisor campos, and peskin for bringing forward this issue. our office, barbara lopez from my office has been working with legacy businesses that applied through our office. and we have been incredibly frustrated with the lack of response from the commission. and i want to concur with many statements made, if we set up a program and funding a program, it's upon us to implement the policies. and respond to the small

businesses and give a ray of hope and feeling that the city is here to support their businesses and appreciate the legacy that they have provided for our communities and our neighborhoods. i know that we heard from some of our district businesses today. but this is actually urgent, it's not something that we can wait on. we have businesses that we know already that are in threat of being evicted and have new property owners to negotiate leases. and they need to know as soon as possible if we are able to work with them through this program. with helping to negotiate with the landlords, with rent suppleme supplementals, etc. i would like to see this move forward and it's the businesses that create jobs in the city. not just up years but in down years they are stabilizing force in san francisco. and we need to be sure that our

small businesses are here to support the community. and thank you supervisor peskin and campos for your comments and for bringing it forward. >> thank you, and we look forward for the days and with that to continue this meeting. >> so moved. >> without objection. that is the order. madam clerk, could you please read the next item. >> item 5, hearing on below market rate in the city of san francisco and requesting the housing development to report. >> thank you, supervisor kim brought this matter to committee. the floor is yours. >> thank you, in november of 2014, i called for a hearing on below market rate housing when

it comes to important source of our housing, inclusionary rental units. during that hearing i was very surprised to discover that we did not translate our leases into languages that over 10% of our population uses. and was advised that the applications would streamline inclusionary unit listings and application and provide a simplified application process. and including the translation into several languages. and assured through the office of housing that people would not

be surprised of what is allowed. now it's been nearly a year and a half since that first hearing. and this is a follow-up hearing to confirm what is done and what the process looks like. for many applicants that are in this hearing, we have talked about for years for a clearing house and application that could be apply for. it's incredibly hard to apply for below rate market housing and it's very difficult and more difficult if not translated into the language that you speak in. and finally in an office, we discovered that some developers enforce these levels of income leverability and debt allowance,

and some were more flexibility. and there is a more famous story that had a family that had a below rate market in enma and not allowed because of a debt on their record. it took duffy to sign and the mayor's office was helpful but we want to set up a simpler system for applicants and the mayor's office of housing as well. for the largest construction boom that this city has since the last earthquake, that is coupled with hundreds of below market rates. and we need to be sure that the process is fair and accessible to every member of the community that is eligible. that is why i called for this hearing in november, 2014, i

would like to continue to push for common application. we know there may be additional forms for senior housing or homeless housing but a simpler registration would help. and i want to thank our community-based organizations and residents that worked hard to elevate this issue and here today. and i want to thank mission collaborative and chinatown commission center, and human rights commission, and meta, and veteran equity center. they were the ones that had alerted to us of inconsistencies in the process and the fact that these application forms are not translated. and finally the reason we brought this hearing forward today, not of anything that the city had done, but we learned

that a new house unit that had come on line blocks away from city hall were turning down applicants that did not speak english as first language, and we sent members and saw resid t residents that could not speak english were sent to the back of the line. and we want to give the mayor's office a consistent standard, so that our developer and property communities administer these programs consistently. i want to first bring up the mayor's office of housing. i see maria benjamin here, that does a tremendous job working with our office. one of my concerns as this program grows and we have more and more units online, and it's a program for a single

individual that is tenacious and helps our residents to go through obstacles and we want to troubleshoot so that we don't have issues. and where we are today and how far we have come over the last year and a half and what more we need to do. >> thank you, supervisor kim and good afternoon supervisors. i am going to give a little bit of background and get into the meat of the introduction given us to. and my technology is -- often challenged. okay, how do i do this? san francisco's affordable housing comes from many different buckets and places. a and -- the mayor's office has

community development and my staff oversees the marketing and lottery procedures for the multiple family units that come on line. but primarily i'm going to speak today about the inclusionary, the bmr units, that we have online. the inclusionary units, our portfolio what we are managing now comes from many different buckets. we have the inclusionary bmr ownership units and rental unit. and the units we inherited since

2012. and the bmr program gives us another hunk of units. currently a little over 3,000 units we are monitoring in our portfolio. and what -- any 3,300 some odd. altogether. >> i am sorry to interrupt, does that include the old bmr units that were the subject of litigation from the 80s and 90s? or did those all get wiped away? >> i'm not familiar. i'm not sure, i can find out. and i will find out. the inclusionary units come to us from project verification. what we're doing is verifying they are meeting all the requirements of the nsr that is recorded for them.

they are meeting all the other documents that the planning department has determined they need to provide the affordable units. we take them through pricing and lottery and residence selection and do the monitoring that the households still qualify for the programs. we do asset retention that the units stay affordable and not losing units. and throughout compliance to ensure that the units are used for the purposes they were intended to be used. i will focus on the updates from the last hearing, about 18 months ago. and -- which in those topics really were focused as supervisor kim around language, accessibility and tenant selection, and marketing and

lottery and our application process. so we really have expanded the access to housing programs that we fund. nonprofit agencies like the ones that you mentioned, supervisor kim in your opening. to be able to assist households or people, our people figure out this big old process. it is a bear of a process, and to help explain where the different buckets of affordable housing come from and how we get units and how to apply. so far they have served over 3700 people in the year since 2014. through that process. and the dellia of online applications tool that we have

been developing, it's the database of affordable housing listings, information application, that the bmr page is active on there. and the application and lottery pages are coming soon. the recent changes to the lottery, and application process that the neighborhood resident has in preference program requires are currently being worked into that effort. and it is, it's being developed by our contractors who are creating the process. we have been -- it's been a long process and we really realized from the beginning that we needed our stakeholders to weigh in on some of the decisions of how it should be built. so we have been meeting with those stakeholders for a year

now. to help create the uniform application process. that will be built into the data system. those folks, those agencies have been instrumental in their input in how it should be built. and we have come to an agreement on the application, the single application, short form application. it is up and live right now. the next units that come online will be using this paper application. it is also what the dahlia application is being built on. and we got it down, it's still four pages. but it's four very succinct

pages and what we came in agreement, what do we have to ask and know before the lottery. and what can wait until after the lottery to be found out. we really made great, great progress with the help of our stakeholders to get dahlia up and running, it took a long time and we are as frustrated how long it took, but because it took that time and meeting the needs of the people we are trying to serve. >> mrs. benjamin, is this consistent with the marketers and you have too much data and another developer saying we are okay with that. >> absolutely. >> this will provide that level. and these applications are translated as well? >> oh, yes, we would have released them earlier but being

translated right now. and along those marketing and tenant selection guidelines you are referring to, another effort helped move us along. that's the whole red program. the nonprofit agencies that are putting together, that are involved in rad, have met for over nine months, almost a year. to come up with standardized marketing and tenant selection, primarily tenant selection criteria. that i think is very good. and that tenant selection criteria will inform our inclusionary manual update, which is prolonged a bit to accommodate the changes in dahlia, the charnges in the lottery preference and density

program. all of those things will be needed to be updated in the manual. we got a consultant on board that is working on the manual updates and include those pieces later. so that we can release the updates in the first quarter of next year. so we're -- we understand that we put it off. but we put it off to include all of these very important updates. and now the language capacity. i can't tell you how dismayed i was to hear the stories of the issues that our folks found at a recent lease up. and you can rest assured that particular subagent is being addressed. but it opens the door, it's more

-- it's not just that lease subagent, it's a problem that comes in, it's a systemic problem; right. from the last hearing we heard you, and we implemented a training process with the developers prior to the marketing beginning. so that we bring them in, and we sit down with them and talk about customer service and the different populations they are serving. but clearly it needs to be a little more robust. and it needs to include some cultural sensitive training. and so we are -- implementing that, we're coordinating that right now to start implementing that with the next developers that come into our before marketing.

and clearly the inclusionary manual needs to be more explicit as to what we expect with regard to language capacity of our developers. right now they sign something that says, we're going to be able to serve all the people that come in every language that comes. they sign something that says that and what we take. it clearly needs to be more robust. it needs to say, how are you going to do that. and how are you going to ensure that the staff that you have accepting applications are able to speak to the people that come. and if they can't speak to the people that come, what is your alternative. we need to get detailed information from them on how they address these issues. >> and if i may for this body, we can bake into the laws if they fail from one project. and getting away from the issue

of fines and punitive actions. we can take that into account if we consider another project by that same developer. >> i think that could be very effective. we are -- since these issues have come up. we have had a sign translated that we are going to require that they post in the leasing offices. much like the requirement for a fair chance signage that is in languages, that says, if you are having problems submitting your application, please contact ocd. and we set up in the last nine months we set up hot lines in language, each of our city's

languages has its own telephone number. that people can call and leave a message in their language, and then we are checking that, people that speak that language are checking that hot line on a regular basis. and then refer those people to appropriate counseling agencies that can help them, or address their needs ourselves. and then -- i mean, we have to keep up this secret shopping business. even when we put all of these things in place, if we don't -- currently we send staff to every last application day. and i'm -- the last day of the deadline for turning in applications easily there can be 200 people around the block in line at 4 o'clock to turn in their applications. it's frustrating for all. and -- so we do send staff that

day, but they can't stay there all day. and our developers bless their heart are on their best behavior when we are there. but things happeni when we are not there. we need to continue this secret shopping that all of our people's needs are being met. part of the selection criteria that was developed by the nonprofits we are looking at as a model. i want to go into some of these things that are very important and then provide updates to what we spoke about in 2014. we're looking at standardized eviction time, how long they look back on an eviction if you

had an eviction. the ability of an applicant to present mitigating circumstances if their eviction was no fault. or if their eviction -- or other mitigating circumstances. like domestic violence. or i like this one, they currently are enrolled in a money management program and were having problems paying rent but now they have a system, and chances to be evicted for nonpayment of rent is small. and a no-fault eviction, we are considering a no-fault eviction if your rent was increased so much that you can't afford it any longer. and you have no place else to go

and you were evicted. other tenant selection criteria that will be, and currently in the mix to be updated in the new manual. the use of guarantors. we spoke about that before and alternative credit, when there is no credit. and currently the manual that says a minimum income has to be 2.5 times the amount of rent being charged. and we are updating the manual to say two times the rent being charged. we have been implemented that, we have been asking our developers to do the two times given our current market and given the fact that many, many san franciscans pay more than, or their rent is higher than 2.5

times their income. and so we're -- we're going to put that in the manual now. so that they must do the two times. and that might be part of the confusion, because we are doing it, and doing the two times that is more beneficial to our applicants than 2.5 times. and mitigating circumstances before denial of credit. if you are being denied for credit, people need to have the opportunity to say, this is why. we have made so many internal procedures and adjustments. since we were here before. previously the -- an applicant would fill out the bmr application and then have to fill out the owners application. they still have to do that.

but nobody was really looking at the owners application, or the owner or the lease, or the documents that the owner presents to make sure they are compliant. not only with fair chance ordinance but with our rules. so we have started, we started that about 18 months ago. actually reviewing those and asking developers to change them when they weren't compliant with our rules. we work really closely with the human rights commission on fair chance rules and regulations. and we now track each and every affordable housing denial, applicant denial. and we review them to ensure that the rules are being followed for those denials.

it is something that we -- that we find is really giving us lots success in making sure that fewer people are denied for arbitrary reasons or because a property agent didn't know how to calculate income and now denied. >> mrs. benjamin, can i ask how many denials you have seen and how many you were able to overturn? >> well, i would say that for every one unit, there are probably five denials. you know on average. and many of them are going to be denials that they are legitimate denials. but some of them are, like i said, we have been able to

overturn, i would say two-thirds of denials we have seen. yeah, and it's sometimes simple things. and as we work with developers they learn that we are actually watching and looking and reviewing and they get better as we have implemented these procedures. and then we're also making sure that in their communications with applicants, that they are explicitly tell them they have the right to appeal. because folks sometimes didn't know they had the right to appeal. and so -- and i believe that is helping too. one of the things that was a concern last time was section 8

vouchers, folks with section 8 vouchers, the developers not knowing what to do with that. and then also the housing authority's kind of slow response to the developer, that puts the tenant at risk to lose the unit because the response is slow. and we are absolutely tracking those as well and communitying with the housing authority. we see an improvement, and i think it's directly related to reaching out to each section 8 voucher holder. with regard to marketing in 2014 we assisted the office of community investment and infrastructure in developing an early outreach program for ocii

developments. what the early outreach means. instead of waiting until the applications are available for marketing, and outreach in a neighborhood about the opening. or the units coming. they begin outreach at the start of the construction. and they provide a neighborhood organization who is working in housing counseling with funding to do that early outreach and provide workshops in the neighborhood. on rental readiness, and getting people ready to rent, to know the units are coming. rent or ownership, whatever the units are. and that has been successful.

and we have seen great attendance at those early rental readiness work shops. and we attend to apply earlier outreach programs in the upcoming manual. that i think will help our folks in our neighborhoods, the amount of folks that are actually able to qualify increase. we have provided our developers with a whole bunch of resources, improved resources since we met with you last. increased list of cbo's for developers to reach out to. we now require them to reach out to the district supervisors so you all can let your people know in your district that something is coming. that may might qualify for. and then we have provided them with an expanded multicultural

print list. of agencies that are serving minority and lgbt communities. because the list, you know our digital -- i mean our newspaper list is getting smaller. and our digital list is getting bigger. so we had to do a revamp of that recently to provide to develo r developers so they know where to place ads. and then the building signage, they will have signs on their building that says their name and the construction workers. but the buildings don't say 10 bmr rental unit coming here. or ownership -- whatever it is. so we intend to make that part of the update as well. for the inclusionary. the last thing here, our

website. i am sorry, our website. it is a work in progress. and it is not exactly the most user friendly website that has ever existed. we are, like with the google, we had to help with our google volunteers to help us make the dahlia home page a more user friendly thing, we're also using their help to make our website more user friendly. >> mrs. benjamin, i apologize,you made it through your presentation and i want to say that the mayor's office wants to work with the individuals that are first hand. we just learned of the an officer shooting in the bayview,

and that is why we are chattering. and we are very concerned. i know that people are here to speak at public comment. and i think we are trying to decide. >> supervisor kim, thank you for your presentation. i do not want to deny members of the public the ability to testify in front of this body on something that was scheduled and agendaized. i will open it to public comment right now, if any members from the public that would like to testify on on this item, please come forward and then some of us need to go meet with the mayor. >> okay. >> my name is karen freshman, i have spoken to you before about the need for oversight and accountability of sfpd. i urge you supervisor peskin and supervisor yee, to join with supervisor campos and kim in their brave call to stand up for

the people of san francisco. there is real damage, people lose their lives when we have a rogue, violent group controlling the city. your name as supervisor, that means you are supposed to supervise what happens in the san francisco government. do you understand the damage being done by sfpd? damages not just sfpd and the mayor but damages the entire credibility of the function of government in san francisco. please stand up. please get rid of that chief. replace him with a national search and find someone that knows how to run a modern, accountable police department, and get loretta lynn to reorganize that department under descent decree. we have to get rid of the bad

officers so that the good officers can do their jobs. do you understand that gary gelaspid calls officers that do their jobs are snitches. and do you understand that another officer misreported misgovernment and forced in early retirement. do you read those text messages? do you feel comfortable calling 9-1-1. as a citizen taxpayer owner, when i call 9-1-1, i want to know that person is professional. i have lived in austin, and new york city and massachusetts, and i never had to question someone that i called 9-1-1, calling someone a "n" word, do your job. >> thank you for your comments.

>> i am here to speak on the pre-application and pre-lottery process of the bmr rental program. and i want to talk about the specific problems during the 28-day marketing period for the new developments but the seven-day period for re-rentals. and some of the city has addressed some issues or in the process of addressing these issues. but we have seen that bmr housing developers and those translated into the four languages, the availability of those translated applications are not always available on site. and that the outreach materials for these housing is in english only. and the on-site office lacks signage. again some people don't know where the offices are. we have seen that some leasing

offices aren't always ada compliant. and access ability of the offices it doesn't help some people who are interested in applying or in the process of applying. we feel that much of the marketing fliers should be translated into all the languages. and there should also be signage that list the required documents. for people waiting in line, understand what the documents they need while they wait in line. with the application there should be an attached referral list of the application organizations. and i think ocd had spoke about addressing some marketing issues in the pre-application process. but we are really concerned about how those changes will be monitored and enforced in the program.

>> hi, i am teresa [inaudible] from veteran equity center. and we have continually worked with the mayor's housing development when issues arise. and even issues when turning in applications and people leaving bmr that are facing evictions. i want to talk about the residential selection policy. the thing about the procedural manual right now is very broad. but it doesn't specifically put out the needs, for example, a person with disability, a person with mental health issue. let's say other benefits that they may be having that needs flexibility. a student status. immigration status. there are a lot of lists that we feel are not addressed in the

procedure manual. and when there is an update of the procedural manual. there should be a working committee group that works with ocd to address the issues. we are the first ones on the ground that sees issues of this. and we would like to see a more robust procedural manual to address these flexibilities. and also we have been seeing eviction cases or during the recertification. there are things that the tenants don't understand on this. we would like to also propose if there could be a grievance process. if someone is going through eviction. and just to have more reinforcement of procedure manual, that we also propose to have a bmr monitoring committee. that hold these developers

accountable. we are very worried that the developers are not well trained or sensitive to housing needs, thank you very much. >> hello, in the times i have submitted applications to the developer's office, i have limited applicants with limiting english, particularly asian or other cultures and received impatiently. and they would hope that the developer staff would help them fix the issue. but instead the bridge of communication was met with raised voices and told to go back to the line. yelling does not break the barrier of communication. low-income housing is to give

families a fair shot. but the process does not work in favor of the people that don't speak english. the asian and latino communities are vital to san francisco, and limiting them marginalizing them in the city. it's crucial that staff is cultural competent. and applicants should be given a hot line to speak to staff where they will be heard, and i hope they will be, thank you. >> good afternoon, supervisors, i am here from the human rights commission to augment what maria benjamin presented, to speak briefly on the fair chance

ordinance that as you know was unanimously passed by this board. we are in the fair chance ordinance august, 2015, we have a calendar report available on our website. at this time we are investigating two separate complaints. one in a 100% affordable housing building and one in a building bmr inclusionary. those complaints are pending at this time. and we are involved in outreach internally and externally, as any other housing issues occurring in bmr units, we are here to listen to the community and advocacy groups as well. and in conclusion should this board or other member inquire from the commission, we welcome you to contact us at any time. thank you.

>> good afternoon, supervisors, i am one the housing case managers for the housing program. and i have also submitted in person some applications of our client and i witnessed some disrespectful and insensitive treatment to other applicants in line. this is not only an issue of language barrier, and supervisor kim mentioned earlier, the application is hard for even a native english speaker to fill out. so we would like to see more simplified application and for people not to be yelled at and not sent back to the end of the line again. if it's possible to have those signs that mrs. benjamin was talking about earlier on-site as

soon as possible. or to [inaudible] applications. some of the community, organizations that can support applicant applicants, including applications i think that should be done as soon as possible. these are creating barriers to everyone in the community to equal access to housing. we are willing to form a community organization, monitoring committee to go onsite and receive some of the developer behavior, and how they are treating the applicants. i think it's important to give people that are working the support after hours or have information sessions in multiple

languages, late in the evening so people know how to complete the applications. thank you. >> good afternoon, i am with the mission of collaborative in delores street services. and i am a child of immigrants that didn't speak english when first arriveed to this country. san francisco has barriers, and you have heard more, nevertheless language access should not be one of them. lack of language access is a hurdle that is unnecessary of those most in need of bmr units. and the purposeful dismissal of how people communicate from

these developers is disrespectful, not only from the applicants but the city itself. and a city that advertises its as an inclusive haven made up of plethora of cultures and languages. and the fact that we are here speaking about english-only materials shows how far we have to go. san francisco passed an ordinance, and says that major city departments must provide inlanguage to members. and no reason that it should extended to bmr units. if we can do it in our department with our small staff, i am sure that multi-million developers can do it as well. and i one thing to add, and i hope it's germane to this.

and even with access and we need more bmr units. there is not enough on the market for people that need the units. you can have the best access but the numbers don't match the need. thank you. >> thank you. i hope that everyone votes for prop c so we can increase the number of below-market rate housing. >> [speaking spanish] translator: good morning, supervisors, thank you for hearing us on this important issue of bmr units. and the language access. [speaking spanish]

translator: my name is nor[inaudible]. i am here because i am a resident that is worried about the lack of language access in these offices here in san francisco. we know that san francisco is made up of many immigrants. it's very important given that we are immigrants that in all of the major offices there is staff that speaks multiple languages and material that is published and accessible in different

languages as well as having bilingual staff. i am standing here by myself, but as you see in our community there are hundreds of people affected by this very issue. people who are missing out on these programs because they can't read the information, or the information that is published in other languages is not available onsite. so it's very disheartening when you wait in line and get there to be serviced and they hand you

this material, and all in english. and never mind it's all huge and in english and no bilingual professional to help us. so again it's very disheartening because when we fill out the application we may make a mistake, when you add to that the absence of bilingual staff or signage in language, this adds to the pain that we [inaudible] left.

many times when i was in line or people tell me family members, or adults had to take their own children out of schools to interpret. and when they show up they are not respected in that job as interpreters, which they are not but not respected or listened to. thank you very much for listening to us. >> good afternoon supervisors, i live in soma district.

i am fully aware that many friends or neighbors, and again are waiting in line when they get to the front, because they don't speak english. there is no bilingual staff to serve them and no language information and no one to speak their language, instead sent to the back of the line, and made more worried and wait again for what. or in the rare case they say, we will contact someone to speak your language, and we they don't do anything about it and need wait an hour and nothing. and when people call these

offices on the phone, again if it's in english, then there is [inaudible] right there and if they do incident, they are very rude. and we as residents of san francisco demand all of this information be translated into spanish. and into all the languages because there is a lot of people that don't speak english or spanish. so that people are fully aware of what they are reading and asked of and so that issues don't arise later in the application process. thank you very much, supervisors. >> good afternoon, supervisors,

i am here representing language access network of san francisco. today we have members that will speak more about that issue. as a language rights advocate,y -- i am here concerned to speak about fair access for language for all. within the city we have a strong language ordinance that definitely help bilingual families to benefit for applying for affordable housing in our city. however, these language barriers and know that most of our families are not in a community-based organization or organization in the mission or in our city, and if they don't know [inaudible] when applying and not receiving the assistance

in language, they may be left out of the process because of the language barrier. we are here to talk about the need for all of us to work together. and especially for bmr developers, and the lack of staffing to assist our applicants and community is something that we must address. earlier we heard from mohve that they are working on translating and providing assistance. but what we know today even in 2014 they were asked to do this, there is still a lot of gaps in the assistance families are applying for housing and left out of the process because of that. we are here again to make sure that when things are translated, or translated in a language that people can read and people, especially for low literacy families that they can read in

spanish. when they translate that are highly technical and create another barrier for translation. thank you for your time. >> hello, i am the language access program coordinator. a grassroots organization of latina women located in the mission. our members are impacted by the housing affordability crisis and displacement in san francisco. and we are particularly concerned by the language access barrier in the bmr housing process. bmr housing developers like staffs that assist language applications and materials that are in english and application forms in english. and other serious issues mentioned before.

i am here to support some measures presented before to mandate that bmr developers be linguistically and culturally competent as well as a working group as communities presented and work together that the developers are in compliance for linguistical and cultural comprehecom competen competenc competency. thank you for the opportunity to talk about this issue. >> hi, i am here representing the language access network. last night i attended a rally in

vahillo, and supervisor kim you spoke that this is a right. and i want to add to supervisor kim's comment. not only is housing a right but so is language access. imagine living in a place that you cannot access resources that you so vitally need, and because of that yo are not able to communicate. maybe you experience this in an airport and we get to go home. and those that live here, this is their home. there are those that are discriminated in the housing process. these are the not the values of the city of san francisco, it's community organizations like the ones here today at the forefront

of fighting for fair housing access, and community members and families are treated with dignity and respect when they apply for housing. for these reasons and more, we ask that 100% affordable housing and below-market rate developers through mocd are required to comply with san francisco language ordinance access. thank you. >> good afternoon, i am a case manager. for family wellness program. following with all of those stories our challenge is to help the immigrant families to navigate the system, and the system is quite difficult when not only health system and

[inaudible] system, when it's time to provide them with information in the help for housing, especially the application. we have the same challenge. we do not provide houses services. what we do is to help them to understand the applications for them to apply. and although my first language, which is spanish, it's very difficult to understand the technical language in the applications. we promote citizens to overcome the crisis, and being a part of the community. and the participants of our programs in trying to strive to be part of the community, and sometimes without proper

placement is very difficult. so we advocate for better system to provide them through the office, the mayor's office and the developer, easier way to apply for affordable housing. thank you. >> good afternoon, supervisors, i am gabrielle gabriel madinna, and we run for san francisco below market ownership. and we want to applaud supervisor kim for this agenda. producing more than 1000, and lucky to have 400 in the pipeline. we ask that the language ordinance be prioritized for the

affordable housing units. and we have had instances where there is no signage in spanish, and no spanish-speaking staff. and sent clients where they were given incorrect info to access the client. there is information in the community that bmr is not for them but we to be sure that they know that is for them. and we have had instances of tenants placed in the bmr units to deal with homeowner associations and property managers, and they need to be protected with their rights. and we ask for data of who is getting equal access to the bmr

units. and we ask that the city provide more timely data and include ethnicity and language. and we would like to establish a monitoring committee for this, and we ask, and in the interest of time, if this could be continued for two weeks. we would be more than happy to address this again. thank you. good afternoon, supervisors. thank you supervisor kim for holding this hearing. i wanted to tell the story of a community planning process that we led in district 11 in exc excelsior, about healthy development and we had community members, elder and in english and chinese, and we reached out to those most impacted by the affordable housing crisis. and many findings out of that

study. but one of the overarching learlear learnings that we came away with the concern that community members have with lack of language access and lack of transparency in the process for applying and securing affordable housing. we feel this principle of including members of shaping the process is important to recommend today, we commend the mayor's office of housing in efforts to hold members accountable and to have more community members at the table and more teeth to hold develope developers accountable in the pre-application and post-application process, thank you. >> hi, good afternoon,

supervisors, i am here to tell the story of my mother, a mono-lingual spanish speaker, and has been in this country, and i am the one translating the documents. and as even myself assay -- as mono lingual speakers, non-english speakers here in san francisco. the lack of help, the lack of resources. the lack of cultural kochlt competencies and we want to be sure that we have them properly translated so it's understandable to our folks even in english. but especially in different

languages. we want to be sure that again and echoing what everyone is saying, this has teeth and is enforced to ensure that this diverse community and city where we are supposed to house everyone is creating barriers for our folks. we want to be sure for the future jgeneration they are not translating for their folks but have that right to apply. >> good afternoon, i am with som-kin, we also help a lot of families fill out applications and just like supervisor kim. i tried to actually tried to fill out this application and it's not easy, and it's not just taking 30 minutes to an hour but

a whole day. and that depends on which bulge are trying to apply for. and sometimes dealing with clients the whole day. and have to come back we don't understand the things asked in the application. having a standard application is really important. and some of the horrible things we heard from our residents, are definitely not being treated well when they are asked information to actual developers. they are not provided language, and also just really a sense of being treated fairly. they feel like when they are there, they are treated like really poorly and that they are begging for this housing. versus they are treated as human beings. so that's not the kind of things we want people to go through. therefore, some of the solutions that we wanted to add,

definitely having bmr monitoring committee that consists of community groups that would work with the mayor's office of housing to oversee and make sure that developers are compliing. and developers working with community groups. not all of them are culturally and linguistically competent. and for us to provide that, we need a comprehensive budget for community organizations to do this work, there are hundreds of people applying and hope there is a budget for that, thank you. >> good afternoon, supervisor, i am raymond, i work a lot around tenant rights issue, and families being evicted. every time i help a family out,

what comes out after that is can you help me find affordable housing. and in terms of looking for an affordable housing alone is hard enough. but once you find one and get all of this application and get all of this confuseing and of course some of it, even i can't understand it. and then you have demands after demands. it's a long process. after the whole filling of the application it's a lottery system that you wait, pray and hope that you get it. we are living in a city, this city is known for its diversity. but how can we keep that diversity when people are getting kicked out of this city? there is a lack of affordable housing, and when we step outside of the door, we are shot up by the cops. we need to fix the issue at hand, and fix the housing crisis.

we need to fire chief sur, and keep san francisco the way that people see san francisco. thank you. >> good afternoon, thank you so much for being here. i know there is an emergency in the city that is paramount. quickly, i ask that you wouldn't mind to continue this, we would like to hear your comments thoroughly. and briefly this, is an issue that is not -- it's not only the mayor's office of housing to address these issues. it's the process of the developer providing this product, this bmr product, and how accessible and how accountable they are and fair in the process. and that's what we want to emphasize. and community groups such as ours want to be sure that we are

there for everyone to have access, through the pre-application process and all the way to interviewed, and when they are chosen for the lottery, to be sure they aren't evicted prematurely for reasons that could be easily fixable. and again i hope that you can maybe continue for a couple of weeks and talk about if and strategize. but most important we would like a way to give concrete information, and for residents to come to this group and bring the issues up. the little things is what bureaucracy is hard to get through. and that's why our work, we slave hours. overtime and weekends to make sure that people are able to get through the process, we need your support. >> thank you, and thank you for pointing out there is an interesting series of events

unfolding. i want to thank mrs. benjamin and all speakers and i for one, subject to supervisor kim's concurrence, am happy to continue this item to the next item. >> thank you, we would like to continue the item and have a further discussion, and thank you for the members to come out, i am apologize we are not paying as much attention for what is going on. and the committee members are disturbed and looking for next items. and this issue is important, and language accessibility is a right and not a privilege. and we want to be sure that all members of our city and community are able to access the housing that we fought so hard to build and to be sure that all households have the opportunity to remain in san francisco, because they have an equal

chance to win a lottery at affordable housing home. i want to thank the mayor's office of housing, i know that the commitment is there and it's a long and frustrating process for all of us. of course we want to move forward as urgently as we can. and i encourage that we are able to have an open process with the new procedural manual. those on the ground, i think here on the most where the hiccups and challenges were. and i was incredibly frustrated to hear from the public that they were not treated respectfully in this process, we will continue this item and colleagues thank you for your support and i know that you will advocate strongly for these reforms. >> thank you, supervisor kim and mrs. benjamin and members of the community, and without objection we will continue this next item to the government audit and

oversight committee two weeks from today. item 6-8. >> items 6-8... >> thank you, madam clerk. colleagues we will now convene in closed session, hello everybody, thank you for coming. >> chair peskin, to take public comment. >> any public comment on item 6, 7, and 8, seeing none, public comment is closed. and without objection we will convene in closed session, which means that those of you in the

>> we are now back now in open session. >> we will reconvene. commissioner. >> during the closed session the committee voted to move unanimous to the board. >> i move to not disclose the closed session. >> that is the order. >> madam clerk, any other business before this body? >> no further business. >> without further business, we are adjourned. ladies and gent

give a warm welcome to mayor ed lee,

san francisco unified school district [inaudible] and mayors 2016 teacher of the year award winners. mr. mayor. >> thank you runel! you are such a lead er in our community. thank you to the san francisco ginets and all of you who support the teacher. i want to thank deputy superintendent gureeo, the supporters and principle of the year awardees joining me to honor this years winneroffs the mayors teacher of the year award! [applause] it is my pleasure to acknowledge and honor the dedication of our sue purb public school teacher ez in san francisco. the 5 teachers being honored

tonight were nominated by parent, student, peers, and community members who understand the value of a excellent teacher. the teachers standing here have a exceeded all standards and dedicated themselves to creating classroom environment that fosters learning, diversity and character building. these teachers are shaping this generation of youth into leaders who will create a better world. they have one of the most important jobs in america and this award is the symbol of our emanse gratitude for their work. in collaboration with san francisco education funds, thank you a teacher campaign, it is my privilege to present

this years teacher of the award winners. >> thank you mr. mayor and fans join me in congraltulate our winners from presidio early education school, raundsa jefferson. monroe elementary, mark rosenburke. argoney elementary school, cathy angs. from james lick middle school, hell nu[inaudible] george washington high school, [inaudible] congratulations to all of you. now, san francisco unified school district deputy superintendent quadloupea [inaudible] >> congrat ylshzs to mayors teacher of the year. these 5 teachers standing out here on the field are incredible educators. they are our mvp.

they are dedicated, hard working and innovative and our student benefit from their talent in the classroom. to all our educators in the san francisco unified school district, that is teacher, paraprofessionals school leaders and support staff, we thank you for your dedication to our young people of san francisco. we are very proud of and. because our teachers of the year are such team players zee a baseball cap for each of you to commemorate this very special night. i want to also thank on behamp the san francisco unified school district the giants oreg nation and wonderful supporters of the san francisco public schools. let's go teachers! let's go school

principles! let's go giants. >> one last roundf of iapplausees to celebrate our teachers tonight. thank you and congratulations again. i'm [inaudible] public address anounssment for you 3 time world championship [inaudible] [applause] the team must always be introduced. it is my honor to welcome you to this very special celebrationment we gather to celebrate the birthday of the greatest player to ever play the game of baseball. right!

san francisco treasure and living legend the hall of famer number 24, give it up to mr. willie mays. [applause]. before we begin i like to mometd to recognize our dignities. he is on his way, mayor willie brown. he heard that a few times. chairman tom nolan. mta board member malcon hine iky. [inaudible] ceo mr. larry bear and his wife pam. mr. peter megalen is on his way. he here yet? he will be here, yes, sir, you know he won't

miss this mr. mays. supervisor mark farrell. also we are expecting fire chief joan hayes-white. and director of the mta ed riscon. let me tell you about our honored guest today. born in west field alabama in 19thry 1 willie mays junior was introduced to baseball. his professional career began in 1947 still in high cool. ofew short years later the new york ginets signed willie a minor league deal and made his major league debay in 1941. the next year the army drafted willie removing him from it game befr about a year and a half and returned to baseball in 1954 with a bang winning the mrp

award and selected to the a l star team. in 1958 the giants franchise relocated to beautiful san francisco where willie spends most of his career. over 2 twenty-two seasons with the new york and san francisco giants and the new york mets the beloved say akid with 660 home runs won 12 gold glove awards and two mpv awars and played in 24 all star games. 1979 in his first year of eligibility he was elected to the baseball hall of fame. willie mays is one the greatest to ever play the beautiful game of baseball but equally impressive is his cairth. he is president of & ceo of say

afoundation. provides ecass to education, health care and safecommunities. he also workwise institute on aging here in san francisco. many bigitaries recognized willie for generous contribution tooz the society, most recently president obama awarded with medal of freedom. willie mays name is synonymous withsuch giants baseball every game day 40,000 fans [inaudible] greeted by a larger than life statue oof mr. mays flanked by 24 palm rr trees. the namesake speaks volumes about the franchise and todays event [inaudible] speaks volumes what willie means to the the

itsy of san francisco. willie, we wish you a very happy birthday, right everybody? [applause] now at this time i like to bring up the mayor of city and county of san francisco, the honorable ed lee. mr. mayor! >> thank you. welcome everybody to the cable car barn of san francisco hosted by local 255 a of san francisco! thank you! in the men and women are so lucky because they work in a great city and proud of their job and get to put this carbol car out every single day for peoples enjoyment. they will be proud to do that. happy 85 birthday willie mays! we are here to honor the

greatest athlete in america and let me give you a snap shot. i know [inaudible] went through some of it but there is other data i love to have and it is when i think about giant, i love the data and stats. rookie of the year. remember those days, willie? two time most valuable player. 24 time all star. world searings champion. 660 home runs! hall of famer and of course when everybody gets on this cable car they will say, where is the catch? ! he was a legendary baseball player for sure but know willie mays is much more than that. his

connection to san francisco goes way beyaunds the baseball diamond. as a civil right leader he paved a way in the really many time said during the social upheaval happening in the united states when he was playing this game. drafted by the u.s. army he served our country honorably and has a roll model he always inspired kids to dream big and as a human itarian he made the world a better place. everyone knows willie may saz great baseball player and i say he is the best every. he became a superstar around the world because of his good nature. his infectious personalty and good heart. that is one of the reasons why president obama awarded willie the presidential medal

of freedom. the nations highest honor presented to individuals who made contribution tooz the national interest of the united states. he is our national treasure that we should haun frr generations to come. so, we are here today ladies and gentlemen joined by all our city family and the audience and giants and baseball lovers and transportation lovers coming together to join a national treasure with a national historic landmark 6789 today we dedicate cable car number 24 to the one and only 24. before we unveil the delaware dedication we have a special message from someone who couldn't be here today in person but wanted to send his

congratulations. tee it up. >> hello san francisco. it is a even year which means good things happen in this town and today is one of them because we honor a favorite son and greatest living ball player. when the giant moved west willie mays said he would work [inaudible] once he got here he hit many 660 homers against the wins of candle stick park. he collected more than 3 thousand hits many times running [inaudible] when they say the san francisco cable car was the first national historic that moved they forgot to include willie. willie running second or pop fly is baseball. a cable car rolling down the hillicize san francisco, both of them can be fiercem sites for over whoo

ever gotd in the way. [inaudible] will ask a dodgers on the diamond. today with ilweas 24 cable car to american icons come together to create a new landmark. willie, your city loves you because you are as complete a person as you were a player. a mentor, a community leader, a army veteran and ambassador for the game and something with that special ability to put a smile on a kids face. when willie would visit sick children in bay area hospitals he refused to hand out base balls he already signed. he wanted kids to watch him sign his name so they know the autograph was real. i got to spend #250i78 with willie on the white house and air force ones, two places i would never be if people like willie hadn't pushed towards a more inclusive america. his legacy is giant

so congratulations my friend on this special honor. [applause]. happy birthday, willie mays! >> suprise! yes, you do that. [laughter] alright, you are very welcome. now for the ceremonial unveiling of the plake rr i need these special individuals to join us, mr. bear and mr. mayor if you would return. did willie brown make it yet? still waiting. we are not going to wait, we will keep it moving mr. mays. tom nolan come up, malcolm hine iky and ed riscon. whenever you guys are

ready. [applause]. there we go. cable car number 24, willie mays cable car! give you time to get your photo's in. i think we should all sing, right? i think we should sing. please join me singing happybirth to the greatest ever. happy birthday to you, happy birthday to you, happy birthday dear willie, happy birthday to you! there you go. [applause]. big round of applause to willie mays! mr.

mays has a few comments for us. >> we got it. thank you very much. first of all, i didn't sleep last night to tell you the truth. those guys going to kill me at the ball park. 17 runs. i started to cut it off but said i got to watch this and watched and went to sleep maybe 1 o'clock and woke up and couldn't hardly see because i was watching hits all the field. this is great honor for me. i have been involved with the city for such a long time, but before i get to that i like to thank larry [inaudible] for doing something for a friend of mine

back in new jersey. i think it was a wonderful gesture he goes back, that he read a letter that renee and i happened to write. did a very very good job. just like to thank him because he didn't have >> student to do that but if he didn't i would probably get on him. i like to thank him for that and also like to thank pam for escorted him there to make sure he got there. very much so. when you have a city like this, i didn't come out here until 1958. you didn't know anything about me at the time, because it was something strange, it is [inaudible] city and joe was my [inaudible] when i came out here. nobody know that, but i did.

the thing that i never seen a picture oaf and when joe hit his last home run in 1951 we played a game in new york and he had a grand slam. i'm out there clapping for him. you don't do that when you play the opposition in new york, you just don't do that, but i was clapping and my think was, why didn't you want to get that pitch in. i'm glad they did want because [inaudible] probably would have shot me right away. it was just a wonderful gesture on my part and forgot all about what was geing on but he was my guy. i also like to thank peter [inaudible] he was the guy that came to me and says, you will be in san francisco the rest of your life and i said i'm doing fine and don't need anything. yes, you do. he said you will need something later on in

life and i didn't understand what he was talking about and he says, we will do something at the ball park and make sure you have a life time job, who ever may be here, you will be here to honor them. i thank peter for doing that for me because at that time i had a wonderful life and call her may because i couldn't call her mays, i said may and she understood. she was a very very nice lady. anyway, when you come to a event like this and you have as i know the lawyers i have and he talks all the time-malcolm-he is truly a lawyer and he truly a friend. he says, we going to get a cable car for you. i said what do i need a cable car

for, i have a car to ride down the hill, i have been on one from the fairmont hotel to the hilton and said it is okay. he said not this cable car. he said a cable car will be number 24 and it will say mays 24. i said to him, what happens to the [inaudible] they come and play here, they brought me here. he said no, the giants will come later, we are going to do something for them later but the cable car is yours. you will see it when you come to a event like this. it was kind of heart warming because i never had a car that moved as fast as i did when i played, so i had to take a back seat. now, all these things are coming into

play and what i like just a couple minutes ago, the president called, nobody told me the president was going to call, nobody told me anything but i'm surprised he didn't call my house to tell me he was going it doall this stuff. he is a friend. avenue every time i went to the white house it was like home, what can we do for you. i said you can't do anything for me, i'm okay. i have a friend at the white house named rejy and i said rejy i need to take something back home for the kids that i can give like [inaudible] or something that comes from the white house. the president says, whatever he wants, gets it to him. in the mean time take 1600 from him so we can take care of everything. i understand all

these kind of things. i wish i was as great a speaker aslarry, but i'm not. i was just a player and larry wasn't a player like i was. on a lot of avenues when you stop and think look at all the things you have to do during a course of the season and i only had to play 162 games. after 162 games he had to be there so it is just a wonderful feeling for me to understand so many people helped me and all the kids around the country and what it is all about is it is not just san francisco or new york, i go to birmingham and arizona, i take care of kids because they are kids, they don't know where

they are. they are just kids and kids to me make a difference in the world and think it is so important guys like myself are able to play 22 years base ball, go in the service and come back and [inaudible] they know you. there are a lot of guys that come up and say i was there when if 9 or 10. i don't know who these people are but they know me. what i like to do, i haven't been in any trouble yet, trouble will come. you cannot go in this world without having trouble and i said to myself, i just hope i don't get in trouble so the kids will not change their mind about things that i do, so i'm so pleased malcolm and the mayor got together and said, we going to give you this cable car so it goes up and down the

street every day and the cable car will be in your honor. it is just a wonderful wonderful feeling so like the thank the giants and mayor and malcolm and all the people that will be involve in the cable car because to me the t is just a wonderful feeling so, i like to thank all of you ahead of time. thank you very much, okay? [applause] >> mrs. mays we thank you inmemories and all you do for the community and continued support and dedication to our youth is definitely commendable and thank you for that. i believe that wraps up our ceremonyism mr. mays and dignitaries will take the inaugural ride. you ready? there we go. thank you everybody, hope to see you

[inaudible] where his birthday celebration with continue and it is metallica night so there you go. we'll see you tonight! welcome to th did you know that many buildings in san francisco are not bolted to the foundation on today's episode we'll learn how the option to bolt our foundation in an earthquake. >> hi, everybody welcome to another episode of stay safe i'm the director of earthquake

safety in the city and county of san francisco i'm joined by a friend matt. >> thank you thanks for being with us we're in a garage but at the el cap center south of market in san francisco what we've done a simulated the garage to show you what it is like to make the improvements and reduce the reflexes of earthquake we're looking at foundation bolts what do they do. >> the foundation bolts are one of the strengthening system they hold the lowest piece of wood onto the foundation that prevents the allows from sliding during an earthquake that is a bolt over the original construction and these are typically put in along the foundation to secure the house to the foundation one of the things we'll show you many types

of bolts let's go outside and show the vufrdz we're outside the epic center in downtown san francisco we'll show 3 different types of bolts we have a e poxy anchor. >> it is a type of anchor that is adhesive and this is a rod we'll embed both the awe hey that embeds it into the foundation that will flip over a big square washer so it secured the mud sell to the foundation we'll need to big drill luckily we have peter from the company that will help us drill the first hole. >> so, now we have the hole drilled i'll stick the bolt in

and e post-office box it. >> that wouldn't be a bad idea but the dust will prevent the e post-office box from bonding we need to clean the hole out first. >> so, now we have properly cleaned hole what's the next step. >> the next step to use e post-office box 2 consultants that mixes this together and get them into tubes and put a notice he will into the hole and put the e post-office box slowly and have a hole with e post-office box. >> now it is important to worm or remember when you bolt our own foundation you have to go to 9 department of building inspection and get a permit before you start what should we

look at next what i did next bolt. >> a couple of anchors that expand and we can try to next that will take a hole that hole is drilled slightly larger marathon the anchor size for the e post-office box to flow around the anchor and at expansion is going into the hole the same dinning room we'll switch tamet so, now we have the second hole drilled what next. >> this is the anchor and this one has hard and steel threads

that cuts their way into the concrete it is a ti ton anchor with the same large square so similar this didn't require e post-office box. >> that's correct you don't needed for the e post-office box to adhere overnight it will stick more easily. >> and so, now it is good to go is that it. >> that's it. >> the third anchor is a universal foundation plate when you don't have room above our foundation to drill from the

top. >> so, now we have our foundation plate and the tightened screw a couple of ways to take care of a foundation what's the best. >> the best one depends on what your house is like and our contractors experience they're sometimes considered the cadillac anchor and triplely instead of not witting for the e post-office box this is essentially to use when you

don't have the overhead for the foundation it really depends on the contractor and engineering what they prefer. >> talking to a qualified professional and see what >> good afternoon -- excuse me, good mornin welcome to the san francisco planning commission special meeting for thursday, may 19th, 2016. i would like to remind members of the public to silence any mobile devices during this proceedinging rho, commissioner president richards. commissioner antonini. >> here. >> commissioner hillis >> and commissioner moore? we do expect commissioners johnson and wu to arrive at some point. commissioners, today on your special calendar item 1 public comment on tt