old building? >> this is an old building. we renovated the building from the ground up, and we installed in the neighbors businesses a sound wall to allow us to contain the music, and the member of entertainment office come in and measured the requirements, whatever required, and we understood that, and we're happy that they would provide the recommendation for us. >> commissioner perez: okay. so you feel satisfied with the sound proofing that's been done? okay. thank you very much. >>president tan: commissioner lee? >> so the people that use your space, are you going to rent to them -- let's say, for example, that somebody wanted to have a fundraiser, but they're kind of in the early 20's. are you planning to maybe let them have their party? i mean, they

pretty much use your space, do they pay any rent? do you have any control? >> we also own the business which is next door, which is called new world market, that was the -- we got the catering license to that space, where we will cater the food to the entertainment hall, and it's basically to provide a place of entertainment for the commun y community. >> i'm just saying, if somebody wanted to have a party and charge money at the door, what would you say to that? >> we would definitely look at the proposal, but our intention is to have a controlled environment for the community where we will control fully what is going on in the space. >> okay. 'cause you know, if you do happen to do that, you know, you're still responsible for the conduct of your

patrons. >> yes, definitely, and our intention to be there all the time. >> okay. >>president tan: all right. commissioners, any other questions? if not, would someone like to make a motion -- oh, thank you for -- anyone have anymore comments or questions, and then, i'll open it up for public comment. all right. please have a seat. is there any public comment on hermitage banquet hall? all right. seeing none, public comment's closed. now, we can take a motion. >> vice president thomas: i move approval of this permit. >>president tan: great. >> secretary tap tan motion . d >>president tan: motion and a second. let's take a vote. >> clerk: [ roll call. ] >>president tan: motion passes. good luck. we'll move onto item number 5 on our agenda. this is for our

chapter 116 project, so there's one tonight, 1140 polk street, and i'll pass it back to miss weiland. >>director weiland: so thank you so ato all of our permit applicants, but especially to our rdr items, for you guys staying so late, so thank you so much. so this is for 1145 polk street, which is a hopping area. it's located within 300 feet of -- [ inaudible ] >> -- and for the hemlock tavern. my good friend, don don allen and i go back about

20 years. he preceded me as the president of the mission merchants' association. i first met him as the managing partner of the hemlock, and the 1140 l.l.c. folks came to him. they bought the building with the intention of demolishing it and erecting a five story structure. i think you probably have that in your files, and these are very, very good developers. they're the folks that did the bank on golden gate avenue, so they have a great sense for -- if something needs to be restored, restoring it. we're very fortunate having them in san francisco when we need many types of housing and other types of commercial spaces. this is a unique project, at least for me. i don't know if you see many new buildings

proposed that have an existing place of entertainment that wants to come back in, so we've been working with 1145 polk, l.l.c., to see the retention of the hemlock, and we got a letter of determination from the planning department, which i think is in your files that states that it's pretty difficult that you only get one year, and it would take a lot more than a year to knockdown that building and to put the new one up, so the intention is to go in and get a conditional use permit to bring back the hemlock. from a sound transference point of view -- this is also unique as opposed to most of the new developments that you hear, because not only are the sound acoustical engineers that are here from salter, having to dale with sound penetration coming into the building, they have to deal with sound

transference within the building, because the hemlock is going to be inside the building, so it's a good challenge for these guys. i do have wesley burke from the dolman group, which is working with 1145 l.l.c., in case you have any questions for the developer. there are actually 18 places that are open past 9:00 p.m. within 300 feet of this location, and i think i gave you a chart of all of those. of those, eight of them are places of entertainment, and don being kind of the mayor of the poe's was kind of enough to go over to blur, and he spoke to ron kirkpatrick, and you spoke to russ at lush lounge, and they see themselves not as competitors, but there's a

synergy because of club hopping. that seems to be the environment down there. people go not just with the intention of going to one club, but they want to go in and out of clubs, and it's kind of like disneyland park, and you guys look like you've been here fore a couple of hours, and you don't need to hear all this. but we're all here to answer any questions you may have, and thank you for your consideration. >>president tan: thank you. i just want to stort off -- starf by saying we support housing and development, but our main -- [ inaudible ] -- and -- one question i have, just about the sound measurements -- and this might just be a tip to salter because every time we review these, we

want to see the highest level of use, the highest level of pedestrian density, which generally happens on friday and saturday nights. and you know, with you see random dates and times, and that just could be because of people's work schedules, and people wanting to have friday and saturday nights off, rather than monitoring a microphone, but you know, these sound measurements were taken, i think on wednesday night. there were some things happening, but wednesday night is not a friday or saturday night, especially on polk street. and we get so many complaints -- sean, i'm sure can tell you -- about, just like, noise seeping out of events at restaurants or bars -- and i'm not saying it's these particular venues. it's not the hemlock tavern, but there are people that have lived there for decades that

have not experienced polk street the way they're experiencing it today, and that they might not experience in the same way when this is once built. so just on the onset, i just want to advise, we'd like to see a new sound study done on a friday or saturday night. that may lead you to some of the same conclusions around the type of suc readings, but -- but i think, again, as a tip to future things like this, we're always going to move towards get the recordings on friday and saturday, so that's one comment. commissioners, do you have other comments? >> so not just the sound itself, but the people noise. when people leave at 2:30 in the morning, the decembe decibp

a lot. just to give you an example, there was a club on market street, and there was a condo, and i forget the name, but the base would always disturb the third floor, so i'm kind of curious how you plan to alleviate the internal -- you know you're fixing the outside, but they had to basically close that club down eventually because the owner just couldn't -- couldn't manage the complaints, and they got tired of it, so here, i could see the same situation with hemlock, that maybe -- and how many stories is this? >> it's going to be five over basement, and the basement's where the entertainment venue's going to go, commissioner lee. it'll bury the sound as best we can. >> they always hear the bass, so i'm curious as to salter is going to explain that.

>> i would mention that i'm very sensitive to the request that this commission's made. you may recall i was here a month or two back with the 14th street project across from the armory, which, of course, the granddaddy of all of them. substan subsequently, salter's went back, they took measurements toward the discodeath, and your former colleague, audio rre au they had 3,000 people each night, and we picked it all up. >> did you notice any difference? i'm just curious. >> i vice president seen the results yet, but you may remember eric cory telling you from salter, in terms of police code -- while everything you're saying is correct, and as a layman, i agree with you on all

of those. as far as police code, i'll defer to the salter folks, but i think there's a different standard in i wef i were in th neighborhood and the ones that you were protecting. so tlohere's the ambient noise and the other thing is the bands and the entertainment makes more noise than the people, so what's important is what's playing, not what night, and i think i've included -- correct me if i'm wrong, maggie, in their packets, the performers. >> yeah, it does. >> and don said that's indicative of the sound levels that they have, be it friday or saturday night, in emergency room its of performance level. i also asked about cueing, and he said that the cueing takes place usually inside at the bar area 'cause that's where they make their money. he breaks

even with the entertainment. so whether he said it was a friday night, saturday night, or wednesday night, with the hemlock, which was the points of concern that they just picked up on. on this one, we may have something i think's more indicative than the last time i was in front of you for the armory. >> yeah, they're just talking about on the sidewalks is a lot of critical mass, and you may -- the sound leakage coming from entertainment venue is something that we try to regulate and manage, but we can't regulate and manage free speech and people screaming or honking their cars and things like that, and that's what we hear, you know, the most, and whe

when -- 2:00 a.m. hits and everybody is looking for their uber, we want to test those and also kind of prevent those worst case scenarios around noise. >> i fully appreciate that. i don't want if you wanted to hear from the -- >>president tan: sure, it looks like he was coming up just to respond quickly. we're happy to hear. >> yes, i'm alex salter with charles salter associates. just to clarify, on those two items. i think with the places of entertainment noise study, the assumption being that thro these places of entertainment are operating within the police code and other entertainment commission guidelines. you touched on that, president tan, that there's the people noise, which is sort of a separate noise source. kind of falls under free speech, sort of a gray area, and i also want to make it clear that this is something that we would also

test for. there's this p.o.e. noise study, which addresses more, i would say, the operation of these places of entertainment, the noise sources that they produce; and then, there's also going to be a more general noise study for title 24 irmt kwoos, building code, things like that, where we do more long-term measurements that woulden come pass a weekend, so the purpose of maybe doing it on a wednesday or what would be maybe considered an off night while they were still events is that the guidelines that they're working with are all based on the ambient noise, and if we're going to assume that these places of entertainment are in compliance with that, then, we don't want -- by measuring louder noise levels, we're almost giving them morely way morely -- more leeway that they can

produce. it's not really helping you guys in terms of regulating noise from these places of entertainment. we're sort of placing the burden all on the resident or all on the developer, and i know there's a balance, and i think it's great that we're doing these studies now. >>president tan: when you say p.o.e. noise study, are you saying a study that you're doing for this development or some study that i'm not aware of. >> the p.o.e. study is the study that's required for this commission. >> so it's not, like, a separate study. >> no. the separate study that i was referring to is more on the planning and entitlements phase, which we need to mow compliance with title 24 and more of a broader environment where it's not just focusing more on places of entertainment, but the general noise environment that's in

this area. >> commissioner lee? >> even though there's a limit set, with these d.j.'s, you know, after a while, they go deaf, and they automatically just raise the bar, and until the upstairs neighbors come plain, that's when sean comes out and he has to dale with ea. so even though you're saying, you don't want to give them any leeway, you want to take it any way because they don't know the difference. so i'm just saying be extra careful, you know, give them a little buffer so you won't have them to complain, but you know, that's up to you to determine that. i'm just saying, you know, everybody just -- i mean, everybody says this is the limit, but i'll tell you, they just always go above that until the cops come or whatever. >> yeah. >> my only concern is just how do you deal with the bass traveling up ductwork and everything on the inside, if you've got a place of

entertainment in the building. and i'll give an example: that upper market club that is very popular, and they were just -- the third floor just kept calling and calling and calling. they couldn't hear anything else, but they could hear the tlu thumping, and they put insulation in the ceiling and everything else. it's more difficult to slap it on after the building is built than actually put it? >> right, and that's the large advantage that we already have with this is we are already anticipating there is a place of entertainment going in, so doing this on the front end is a huge advantage. there are a lot of situations where there's even a lot of animosity between a club owner and the overall landlord and the residences, and when they don't get along, and somebody's constantly telling them to turn down the music, and they don't

want to turn down the music, that's just not going to work. i think 1140 l.l.c. and hemlock has shown a great daeal of cooperation, and they're aware that this is something that needs to be addressed if they want to have a successful project. they don't want to have empty units, hemlock wants to be able to have a good place of entertainment, so it's specifically addressing how are we going to do that? this being concrete building, essentially, you're going to have isolated construction, and there's going to have to be a certain amount of limiting of the noise, so whether or not they're going to limit certain bass frequencies, whether or not they're going to have a hard limiter on their system, that's the reality of having

something in such close proximity, but i think everyone has shown a willingness to incorporate those things into this project. >>president tan: commissioner thomas and then commissioner bleiman. >> vice president thomas: getting back to commissioner tan's comments about the friday and saturday nights, you know, those are the nights that we get complaints about from folks, and i think we do -- i get your point about ambient noise, but at the same time, we do want new things that are being built in heavy night life corrid corridors, we do want them to be built to a standard so people are not having their sleep disrupted on friday and saturday nights, and that they're able to stay in their home even on a noisy weekend, and i -- i mean, this is sort of the point about it's not just the noise from the band or the d.j. or the bass, but we do

get, we do feel, a lot of complaints about the people talking and the cars honking because there is obviously that nexus with a place of entertainment, when it closes, and suddenly everyone's out on the sidewalk, and that's, you know, obviously directly connected to the place of entertainment. what we're trying to look out for in this particular process is making sure any new buildings that are coming in don't have the impact of displacing existing night life because it is keeping people up at night. like, we just -- we don't -- we're trying to forestall those conplich c constraints by making sure new buildings are well built against those sounds where a place of entertainment has their music unas loud as it can

go and people out on the sidewalk. that's why we want to make sure it's going to make those standards, but that being said, i'm really excited that this development is including a place of entertainment. i notice the planning department says you'll need a new conditional use permit for this, so good luck with all of that, and i'm -- i'm supportive of this overall, so i'm happy to see it go through. >> quick question, and this might be for fillmore, but are they planning on condoing these and selling them individually or are they... [ inaudible ] >> common practice to condo map, which they will do, however, their intention is to hold and to rent. >> and just for the record, i've known seamus and from my experience, they're great

actors and great resident of the upper polk street where their offices are. >> like i said, this is kind of exciting, and i'm curious -- i don't know if anyone can speak on behalf of hemlock right now, but are they planning to change their type of programming that they're going to do? >> that's a great question, commissioner tan. if don is heavily involved in this, he wants to hang onto the format that they have now, which is basically letting up and coming bands have a venue where they can play, and have, like, an open mic night. it's world renowned for that. he worked very hard to get to that level. the 1145 polk l.l.c. folks are talking about hanging onto him. he's not much younger than i am, and there's much more

career behind us than in front of us. again, it's how long he's going to be involved, but he has a new general manager who he had over at the casanova, and they transitioned him over there. they seem to be in sync for that, so it looks like the hemlock is transitioning into the future in that direction, and then, don will be involved in helping them design the space, and i feel these are quality builders. they spared no expense. they took salter on for the acoustic, and i've also been involved in old retrofits, the permitting for the chapel, and i saw how difficult it is. you can see the building next door, when that thing's going, even when we're showing championship games, we can shake the base next door, but

just to do the isolation and the filling, this is as good as it gets. you're not going to see a place of entertainment better conceived, and they realize they're going into polk street -- because people want to live on polk street. this is hard-core urbanized, like the people we get in on mission street, valencia street. they don't want to live in suburban america, or live in maontana. they want to eat at two in the morning, and they want to have a couple of places to choose from. >>president tan: yeah. hard-core urbanites, you'll find they get really upset. >> they support night life, just not what they're getting awakened. >> i think aside from the additional condition, we like to recommend of having another sound test on fridays and saturdays, i think this is definitely a model type of

building. i think we struggle with developers that want to build night life spaces, and are -- do they even exist or are there enough of them to have the type of kind of volume that we like to see in san francisco, and you know, have a recent case of even lucky 13. they're planning to build condos above but didn't necessarily want a bar to return to that space, and to know that these developers are going in with that intention and working in partnership with hemlock is incredible, and i just want -- we'll have to kind of study that a little bit more and work on how we'll get that promoted throughout san francisco. >> all right. >>president tan: commissioner perez has a question. >> commissioner perez: i understand hemlock will be one of the retail spaces, correct? >> correct. >> commissioner perez: and i see you have a yard plan. is there entertainment proposed to be in the yard? that's an open space, correct? >> there's going to be a

horseshoe shaped building, because hemlock, that would be the south side building on the north side, and then, we have planning on polk, and the planning department didn't want the regular 25% set back that's on code. instead, they wanted to have a courtyard situation that's protected. all these concerns, by the way, as alex salter pointed out, they'll get picked up by the planning department when they go through title 24, so you're doing a good overlay of it, but that's part of the title 24 process. i believe they're going to a variance meeting on december 7th so the protected area will be part of the horseshoe. >> commissioner perez: they'll have entertainment there, as well? >> i have not heard of that. it's basic private open space, so that wouldn't be public open

>>inspector burke: president tan, commissioners, inspector sean burke here. excuse my lack of attention for the last agenda item. i was sending

complaints over to the giants organization that were coming through via 311. >> right now? >>inspector burke: currently. >> oh, it's their fundraiser tonight. >>inspector burke: i'm working on that. speaking of at&t park, on october 3rd through the 5th, there was an event, oracle was the producer. we had a total of six complaints over the three days, and the complaints i'm just receiving and forwarding currently are courtesy of 311 instant notification system that allows me to address complaints in real-time as i'm out on the street. i can also sort of address them in a commission meeting, which is very nice. so that's one of the new advancements in technology that the entertainment commission

has been fore to y-- fortuitou receive. i'm going to go through each and every item on my list here as we need to kill some time. there were some events @and at park. i was in touch with the permit officer on-site, working with the burning man folks to address those complaints. the love boat event on the 27th and 28th of october, night one, not great. we had definitely over half a dozen -- seven complaints, night one via 311, and maggie and i worked together the afternoon of night

two to address with the producer and the property management team at pier 70, and based on the conversations that maggie had with them and my presence on-site, we definitely regul reigned that night. we had one complaint that was a repeat of the previous night, but no further. so that was a big victory. moving forward, i think it's important that communication increase on my part when we do these bigger events outside. that's something i'm going to take on reaching out to producers in advance, trying to talk strategy, making sure that conditions of permit are communicated, making sure each and every person who might have control over a knob on-site. after that, the crystala jade

halloween weekend. turns out this event had a permit for a one time indoor event, but not a loudspeaker. by the time i showed up just fon a routine inspection, it was a little tooity la, the damage had been done, and we're working with central station to ensure that this does not happen again. we've got a few ongoing complaints, a few new ones. i wanted to mention continued disturbance at halcyon. the neighbors have reached out to me and asked a question of after hours enforcement. they've asked the question of me, and i wanted to communicate to you, about lack of responsiveness by the operator, and i wanted to bring this up as a topic of discussion off just to have the conversation, see what we might be able to do moving forward.

>> are these the same people complaining? >> correct. >> can i ask a question? >> yeah. >> has the operator been nonresponsive to you or the commission? >> the majority of the complaints come in when i have off duty. i am c.c.ed on text correspondence between the operator -- i'm sorry, between the complaintant, who also c.c.'s the operator. if there is a response by the operator, it's very minimal. there doesn't seem to be a willingness to work toward any kind of solution or have any kind of dialogue sfl and the complaint is it's still too noisy or the cars are honking? >> they seem to be more specific lately: is there a sky light open? what's different about tonight because this --

this is different than we've been experiencing over the last month. >> and then, just no response from the operator? >> no response or a response that does not invite dialogue or solution oriented communication. >> is that someone brought to or her manager or do you -- okay. good to know. >> i'm happy to bring -- i mean, we can talk about it offline, but happy to bring them back in, and it would be good to clarify that one condition on their permit, as well. >> correct, that one condition about notifying us about events. got it. >> i have a comment. so unless you go out there at that time and actually take the reading, they're just complaining, and you're off, you know? i mean, we don't know if it's really that loud or... >> that's the question that they posed to me: what do we do

when sean isn't working? we understand that sean can't work always, so what do we do when he -- >> i'm just saying the only way you can do it is just spot check them at that time, because i'm telling you, about those sky lights still in place, it's never going to be perfect because sky lights leak, so... i mean, i guess your only thing is you're going to have to stay up one night and try to take a measurement. i maean, i still think once -- even if halcyon weren't there, we're still going to get complaints from people about the next place over and the next place over. not that we shouldn't do everything we can, but at one point, someone has to be -- i don't know. >> yeah, and the same thing with hue. these complaints are coming in at 4:00 a.m., and two -- i mean, i'm sure they're

just playing their ipod or whatever -- >> i've communicated the -- to the hue complainant that it would be advantageous for me and my enforcement to be contacted directly when a disturbance is felt. >> correct, because i was going to say, he's never got a citation, because nobody's been out there. >> just to clarify, the 4:00 a.m. was for halcyon. the hue complaints were from 121. >> so you ran out of space. >> they're -- i'll work on the formatting. >> all right. do you have any other questions you want to pick out? if not, we can move along this meeting. all the rest are smaller venues with new complainants. they're being addressed. lots of sound tests, lots of communications

with managers to update old permits with realistic sound limits. >> and the crystal jade, on the one night permit, does it say that this is for indoors only? i mean, does it really say, this is not for an outdoor permit? >> i spoke with the complainant directly who came to the office, informed him that he needed an outdoor permit loudspeaker. that permit has not obtained. >> right, but does anybody else know that, when you go in and get a permit, say -- >> there's a -- there's two pages of-position pages prior to even getting into the application that stipulates exactly what the permit is for. >> okay, so it's clear, right? >> yeah, yeah, so it's clear. just -- we're changing all of these permit applications very shortly, and it's even more clear now. >> okay.

>> but yes, it's very clear that it's for indoor. >>president tan: all right. i don't see anyone from the public. >>inspector burke: thank you. >>president tan: so public comment's now closed, and i believe that brings us to the end of our agenda. i lost my agenda. we' we'll move onto item number 9, which is commissioner comments and questions. >> i'd like to read to you from war and peace, starting with page 1. >>president tan: great. at the next meeting. all right. thank you, staff, thank you for, you know, keeping course, being down, people, and thank you commissioners for working through this. we actually haven't had a suspension hearing like this

since wade, which i believe was 2006, or '07, so it's been a long while, and i hope it's a long while before we have to doing in like this, because we genuinely don't want to suspend folks that are doing good night life. and is there any public comment? if not, i'm going to adjourn this meeting at 9:37 p.m. thank

>> [inaudible] i'm a illustrator by day and a [inaudible] composition teacher. right now i'm practice by transscribing [inaudible] that is what i have been doing the past couple years, teaching myself. california college of the arts, illustration there has really

great teachers. robert hunt, vance story taught me a lot. what i'm working on is a portfolio [inaudible] riding a donkey unicorn in the process. >> my name is dawn richardson and musician, drummer and drum teacher. i guess i would say i started my professional path quh i started playing in bands and teaching drum lesson when i was in college. they were definitely not that many women that would do what is doing. in 198 8 i graduated from cal state los ang and studied mostly classical percussion and music education but at the same time i was in hollywood so played at night in rock bands so was doing two different things. >> the reason i'm [inaudible]

the people. there is a extremely vibrant art community especially arounds the red poppy art house [inaudible] as a artist in the past 2 or 3 years there is a event called the [inaudible] every 3 months a free art music festival that i usually play at and just met so many people. >> i was teaching a little bit and doing odd jobs like waitressing and going at night and playing in bands and meeting a lot of people. i chss in ban that had cool break jz get parts on tv shows or things like that. a friend of mine, we had mutual friends that got signed to a record deal in san francisco called 4 nonblaunds and i addition frd the bands and moved to the

bay area. i think things are different now than 30 years ago, the world evolved a lot. it could be a challenge but have to know how to negotiate everything and sometimeatize is [inaudible] it was great to get to a point where i was just treated like another one of the people, a musician not a female musician and that is always what [inaudible] >> you don't hear stuff on the radio [inaudible] i need to write music [inaudible] be more conscious in their decisions and somehow make that poetic so they will be convinced. i think i will do that. [singing in backgrounds] drawing and writing music since i was a really little kid and fortunate enough to have a good education in art and

parentss who supported me. i hope my life will continue to allow me to do both. >> for me now having all male, female girls, boys students it shows the world has changed a lot and people areope toon open to a lot more than they were in the past. you can get a deep satisfaction from responding a lot of year practicing in one thing and becoming really good at something. sometimes i think that it is better to get lost. you have to practice and become good at what you do, so if you have everything together then go out in the world and do what you do and then i think people weal accept that. .

>> neighborhood in san francisco are also diverse and fascist as the people that inhabitable them we're in north beach about supervisor peskin will give us a tour and introduce is to what think of i i his favorite district 5 e 3 is in the northwest surrounded by the san francisco bay the district is the boosting chinatown oar

embarcadero financial district fisherman's wharf exhibit no. north beach telegraph hill and part of union square. >> all of san francisco districts are remarkable i'm honored and delighted to represent really whereas with an the most intact district got chinatown, north beach fisherman's wharf russian hill and knob hill and the northwest waterfront some of the most wealthier and inning e impoverished people in san francisco obgyn siding it is ethically exists a bunch of tight-knit neighborhoods people know he each other by name a wonderful placed physically and socially to be all of the neighborhoods north beach and

chinatown the i try to be out in the community as much as and i think, being a the cafe eating at the neighborhood lunch place people come up and talk to you, you never have time alone but really it is fun hi, i'm one the owners and is ceo of cafe trespassing in north beach many people refer to cafe trees as a the living room of north beach most of the clients are local and living up the hill come and meet with each other just the way the united states been since 1956 opposed by the grandfather a big people person people had people coming since the day we opened. >> it is of is first place on the west that that exposito 6 years ago but anyone was doing

that starbuck's exists and it created a really welcoming pot. it is truly a legacy business but more importantly it really at the take care of their community my father from it was formally italy a fisherman and that town very rich in culture and music was a big part of it guitars and sank and combart in the evening that tradition they brought this to the cafe so many characters around here everything has incredible stories by famous folks last week the cafe that paul carr tennessee take care from the jefferson starship hung out the cafe are the famous poet lawrence william getty and jack herb man go hung out. >> they work worked at a play

with the god fathers and photos he had his typewriter i wish i were here back there it there's a lot of moving parts the meeting spot rich in culture and artists and musicians epic people would talk with you and you'd get

>> good evening. welcome to the small business commission meeting tonight. as our custom to begin and end each meeting to remind the office of small business is the only place to start your new business in san francisco, and the best place to get answers about starting your mail business in san francisco. you can find us on-line or in person here at city hall. best of all, our services are free of charge. this is the best place to voice your conce