did the city lose from employee xyz at home for three hours, there's a dollar volume you can assign to that. you can also measure a complaint that had merit found in wrong doing that was stopped. that's another way to measure it. and that's never reflected in the analysis of the material i have ever seen. i think it was, we don't want to put in -- first of all, they're confidential. we don't want to put in anything that would restrict participation in or reporting of information but i have never understood -- so closed does not speak to the merits of the number of complaints received.

i'm wondering if there's a reason and i think there is, but if you could tell me again, i would appreciate it. >> you are correct. because the complaint is closed doesn't mean it was substantiated. we evaluate the complaint, the investigation determines if there's a factual basis for the allegations and then if the allegations are true, if the alleged conduct would violate city criteria, policy and procedure or city code -- does that answer the first part? >> substantiated or unsubstantiated are both inside the closed category. >> and in the quarterly and annual reports it breaks down --

it breaks out by department. there's a table in quarterly reports or chart showing which percentage of complaints closed led to department taking corrective or preventive action. >> or even it shows whether or not the department moves on the recommendation of the whistleblower controller office, somewhat outside your control. but at least you can measure accurately the number of recommendations measured against the overall complaints, you said to the department we have investigation pursuant to the

authority, we recommend disciplinary action to whatever department and they can be measured. are they? >> i think the stae tick statis you're asking for, it's by publishing in the reports which part investigated and closed resulted in a corrective and preventive action by the departments. those are published in the annual reports. >> in the annual report. >> and quarterly. >> fantastic. thank you. >> i think going forward something we can do that will help the committee and help the dialogue that we'll have across the podium is pull some of the stats in our presentation just so that we can focus attention on those in a more public form. but definitely all of that work

is published on our web site annually or quarterly. >> any other comments? any public comment? >> thank you. >> seeing none -- yes. >> good morning committee members, i'm a whistleblower. i would like to thank committee member carlson for his inquiry about complaints that linger for a year or more. i have a complaint filed with the program and it's well over 11 months, close to a year. i'd like to echo mr. flaherty's concern that when complaints linger for a long time, people tend to think they're not being

taken seriously. that's true. but there's another concern. the vast majority of the complaints are sent right back to the department that the complaint was filed against. and given human nature, there's going to be resistance and reluctance to investigate one's own colleagues. particularly when it's a high level official, which is what my complaint was about. i don't know how to resolve this, except that the program outlines certain reasons why complaints take a long time but they never mention the awkwardness and resistance that departments face when they have to investigate their own people.

one thing that would be helpful, if a complaint drags on for a year or more, that the complainant would be contacted and informed. we check on the computer and all it tells you is under investigation. under investigation. but why for a year? so anyway, i just wanted to put that out there. thank you. >> thank you dr. kerr. any other public comment? if not, call the next item. >> item seven, opportunity for committee members to comment or take action on any matters within the jurisdiction. pad am co-chair these are items fiscal year 2017/18 work initiatives, items a-g. >> i can give background on those.

so brenda and i met with peg to go over some of the great ideas that have come up over the past few meetings for ways to get information out to our voters. so we finally decided to write them down in one place and peg has agreed to give us updates on all of them at every meeting so we can understand the progress of these good ideas. probably better to do it from here. so peg stevenson from the controller's office. i'll make brief comments on each items and answer any questions you might have. the benchmarking work is well underway. we have chosen jurisdictions, a couple of them here in the city of san francisco, a couple other

cities have similar functionality. we have basic information and doing interviews, we expect to issue a report before the end of the calendar year and have this available for presentation to you in your january peting. so that's where we are with the benchmarking. the standardized template, comparing it to the material that was in our annual geo bond report presented on in september and the table that i included in your packet has differences between them. i guess my suggestion here are that the same information is largely in both. there isn't a substantial schedule or report that you're not getting in your quarterlies

that was in our annual. i do think there are some visual and layout improvements that the quarterly would benefit from just looking at it and looking at some of the ways the information is presented. the changes in format and that sort of thing. there are consistency improvements across the program that could be made. could be added to the quarterly and improve it, visual graphs for context like the little fuel gauge graph on completions for some of the bond program confines that i think are mostly presented in text right now. they're doing bullet points of text completion and that sort of

thing. what i'm proposing to do, i'll meet with julia dawson, the finance and administration at public works and the person who is the owner of the quarterly template, i'll see if we can go ahead with some of the improvements we're observing and fold them into the next couple of programs that come before you. there's detail in the quarterlies that is not in our wrap up program report. change orders for example you wouldn't want to not have. it's not entirely a 1 way street. let me have that meeting with julia and see where they are having updated financials and then we can report to you on improvements. >> one quick question it's two

separate reports. >> the report they do for the presentation, there's more details in the quarterlies that are present. there wasn't anything to compare it to in the geo bond. >> there's still work to be done. web site improvements, our technical people have met to

talk about this, similar improvements to controllers own web site. i think what will happen next, we're probably going to get a short contract through the text door, a web designer to do a better job for us. if there are tests formats we think you should look at before we publish them, we can do that with them. probably mostly make the improvements and report them to you. >> great. >> the satisfaction survey, we have a pool of providers that do public satisfaction. all different surveying. we'll bring you a couple of options to the january meeting. the conversation was feedback on

what you want public satisfaction survey to contain. do you want to try and test the opinion of users of a facility, voters, the general public, probably a couple of different possible constituencies you might be interested in. there are different ways to test. there are surveys you're in the facility people are using, handing them a survey and asking them, phone polls, web polls. different sampling approaches. we have some opinions about this and our providers will have opinions, too. what i'm proposing to do is bring you a couple of options in january and see if we can get some feedback from you. ben's suggestion, he has in mind, streetscape improvement project and then a facility project such as a rec center. i think i can speak to him that those would be a good scale test

of opinion and we know how to survey the users of those. a voter test could be harder. the public finance forward calendar, you got the memo which jamie prepared, that's a regular feature of the packet, already proved its usefulness i think. expenditure audits are underway and before tanya leaves the room, i don't know off the top of my head, when they are expected to be completed, certainly not january but one of the following meetings in the fiscal year. >> it will be third and fourth quarter. >> thank you. and finally geo bond report is on the list. we didn't talk about that

specifically but just keep it on our calendar. >> any comments, questions? thank you. >> other matters not in the list? >> all right. can you -- barb, i think we all got this in the mail. did you guys -- >> yes. >> go over quickly what it is we're signing here. thank you for sending it out. >> the item that co-chair, she was referring to is the harassment policy education from the city that is dube at the en of the year, for those

commissioners who supervisor city staff. and so, this committee does not supervisor any city staff and so you were given instructions via e-mail and guidelines as to how to complete and submit that form to me. >> great. >> okay. thank you. >> any other matters? great. have a good holiday. we're adjourned. ♪ .

>> shop and dine the 49 challenges residents to do they're shopping with the 49ers of san francisco by supporting the services within the feigned we help san francisco remain unique and successful and rib rant where will you shop the shop and dine the 49 i'm e jonl i provide sweets square feet potpie and peach cobbler and i started my business this is my baby i started out of high home and he would back for friends and coworkers they'll tell you hoa you need to open up a shop at the time he move forward book to the bayview and i thinks the t line was up i need have a shop

on third street i live in bayview and i wanted to have my shop here in bayview a quality dessert shot shop in my neighborhood in any business is different everybody is in small banishes there are homemade recess pesz and ingredients from scratch we shop local because we have someone that is here in your city or your neighborhood that is provide you with is service with quality ingredients and quality products and need to be know that person the person behind the products it is not like okay. who >> good morning, everyone. my name is todd rufto of the workforce development program. it's great to be here at the san francisco museum of ice cream.

i want to thank the entire team here for hosting us for this event. this is a special day. we are doing the fourth annual launch of the mayor's shop and dine in the 49 local shopping campaign. this is a really big deal because it is a partnership between a great many members of the small business community and the neighborhood throughout the city focused on helping san franciscans spend more money in our local commercial corridors and at small businesses in san francisco. but it is also an opportunity to celebrate the entrepreneurs that are making -- that keep san francisco strong, that are keeping the city thriving and vie brand. one of the things that i'm really excited about and want to focus on today is the incredible partnership of all the members of the small business community that are here today. where are you, jason? raise your hand. hi, jason from shop small saturday. thank you very much for your

partnership and continued klb ration. -- collaboration. we have mark quite thesing, regina dickendreezy, the council of district merchants has been a critical partner of ours as well. we have the council district of merchants here as well. juan of the things that we're really proud of and really inspired by is our mayor, ed lee. the mayor came to us four years ago, the office of economic workforce development and said i challenge you to create a program and campaign that gets more shopping done in our local neighborhoods. increase the amount of spending to support jobs and small businesses and also support taxes and the vitality of our neighborhoods. and we, through the incredible work of mariane thompson and gloria chan, joaquin torres in the office of economic workforce development launched this program to do exactly that. to encourage and challenge san franciscans to do more in our small business community.

mayor lee has done more than any mayor that i know to invest and support in small businesses, directing more money and investing more money than any administration in the city's history to support small businesses through the invested neighborhoods program, by launching a small business portal, by meeting constantly with our small business leaders and as a tireless advocate for the issues that they care about most. it is my honor and privilege to introduce mayor lee. [applause] >> thank you. thank you, todd. good morning, everybody. let me correct todd because i want to make sure you understood the challenge. i challenged him to find me more ice cream. that was the real challenge. and i'm really happy to be here. at the ice cream museum. this is one of those innovative ideas, very unique to the city and, of course, they're getting booked up like crazy and we're in the heart of our shopping and union square and, of course, the chief and i already have enough chants.

we need some opportunities to smile and, of course, we're about to jump into this speckle pool. forgive us if we have too much fun. the holidays are beginning. we're going to have lots of fun. i want people to not just come to the city but take advantage of really supporting the backbone of our business community and small businesses and people here, karen fled knows union square is at the heart of a lot of things that we do during the holidays. you have jeffries toys, my favorites. they're a legacy business in the city. and keep supporting them. [shouting] we'll have all of the different business associations that are working together with us. but the experience is all about fun. safe fun. and that is why the chief and i will be doing a lot of things over the holidays to make safe shopper programs, to provide the safety level that people have. reduce the harm reduction program on our streets. make sure people, as many

people can get off of our streets. while work on those hard things. in between those difficult, challenging things, we want to work with our business community to provide safe fun for the kids that will be here. thousands of kids over the holidays, families. people from all over the world that are taking advantage of this wonderful city that we have. and we're doing this with programs, yes, that we funded but we want to make sure that everything else is working for folks on the long-term. small businesss are so important to cities like san francisco. more than the backbone, they provide the innovative, the cultural diversity all over our neighborhoods. this is one big area. but listen, shop and dine in the 49 is about shopping in all of our neighborhoods. allow them to give you cultural innovation, small business innovations, shopping small innovation because when people put their entire lives behind

their small businesses, you should see the innovation that comes out of their ideas, their service, their good patronages of products and designs that are locally sensitive and culturally rich. wanted to say thank you to this museum for starting out their innovation. i think kids already have ice cream in them because they are jumping up and down before they come in. to our restaurants, our golden gate restaurant association will be very full this year. probably hard to get reservations. but persevere. use every app that you can or, like i do, walk in with a $5 bill or something and hand somebody. then they will give you a seat. the old-fashioned way. but i know mark is excited because small businesses really are our engine and creating even more and they not only love our support, we love supporting them. but i want to emphasize shop

and dine in the 49. go to that app. if you really want to have a lot of information about those stores. and we'll be on the streets to make sure everybody is safe and enjoying themselves. of course, this is thanksgiving. so, we're going to, just after this, we'll be handing out a lot of turkeys to people if their need. we have fire victims up north that are in need. we have people on the streets that are in need. i want to make sure that the spirit, the principles that we operate on, are right in front of us. right in the front of everything that we do, that we support, everybody that needs that help and that's why these -- this is so wonderful because they are often the untold, unknown heroes that come out and do a lot of gift donations and support that never gets covered and i want the media to cover them. cover all of our small

businesses as they really are the help that we want to have. so thank you very much, everybody. and shop and dine in 49. happy holidays. [applause] >> thank you, mayor. as the mayor said, this holiday season is about shopping local and shoppinging safe. it is my honor to welcome our fantastic chief of police, chief scott. >> thank you. [applause] >> good morning, everybody. i couldn't have said it better than mayor lee. [kids shouting] and this place is fun in here. i'm not a big ice cream eater, but my entire family is. i'm sure i will be here many times during the holidays. this is my favorite time of year and it is my favorite time of year because the holiday season, thanksgiving, the holiday season, it brings out the best in communities. it is a time where we're selfless, we give, we come together as a community. and definitely shop and dine in

the 49 is, i think, the way to go. this time last year, even before i got hired by mayor lee to be the chief here, we were here during this period last years and i remember walking around, basically walking around this area and just going to the different businesses and it was an experience. for those of you who have lived here all your lives, when you come here from another city and experience this great city, it is really something to behold. so, we want to make sure that that experience is shared and that people can do that safely. i have a couple of tips that i want to share with you. i have a long list. but i'm going to be very quick in reading -- rattling off this list of safety tips. first of all, cell phones. we all have 'em. we all use them. and sometimes i'm as guilty of it as anybody else. i'm walking and texting and on the phone and i'm not paying attention to what i'm doing. take a minnesota pay attention to your surroundings.

i know we're a cell phone generation. we live on these things but they can be distracting. it is really important when you are shopping, particularly going to the bank and the a.t.m., buying things for your family and loved ones, pay attention to your surroundings. there is nothing more important than vigilance. if we are to be a resilient city, there is some basic things that we can do. if you're using your a.t.m., block your p.i.n. number so it is not visible. really basic thing. but unfortunately we still have people if our society that will make a living and make a profit off of stealing p.i.n. numbers and then getting into your bank account and taking your funds. block your p.i.n. numbers. make sure you look at your surroundings when you are at the a.t.m.. no matter what you are, look at your surroundings. if you are driving to your location, number one, public transportation is great here. take advantage of public transportation. but if you are driving, make sure you lock your car, first of all. make sure that you put things

away that are visible. if you have a trunk, put it in the trunk. don't leave valuables if your car. we have a program we're calling park smart. it has been very successful. but that means to park smart. don't leave your valuables if your car for somebody else to take them away. the last thing you want to do have your hold day season ruined by somebody else breaking your car window and taking out the things that you work hard to provide your family and friends and loved ones. so park smart. the next thing, if you are shoppinging, make sure when you -- some people will shop and they'll go and load up their car and then go and shop. there are things you can do to prevent being an easy victim for that. if you are shopping, if you are going to load your car, take the time to move your car to another location. because people that are going to prey on innocent people, they do watch what you do. so move your car around. i know it is a little bit of an inconvenience, but it does help. if you're walking around with

packages and loaded up on the arm, again pay attention to your surroundings because you don't want to become easy prey. our city overall is a very safe city. but there are things that we can do to be resilient and individual lends and some of these things may sound like common sense. when you are caught in the moment of the day sometimes you lose track of what you are doing and you get distracted. the main thing is to pay attention. pay attention to what you are doing. if you do that your resiliency goes up and your vigilance goes up. the last thing is look out for your neighbors. if you see something, say something. the cell phones that i just mentioned, be safe in doing so. but if you have a situation where you need to call 3-1-1 or 9-1-1, do that. 9-1-1 is an emergency situation. somebody is getting a, thated f you see a crime in progress, that's a 9-1-1 call. if your car gets broken into and there is no danger, that is a 3-1-1 call.

we'll get there and take a report. or you can do that report online. i want to end this on a positive note. i started this with this season is all about giving, sharing and taking care of each other. i think if we do that, that is a resilient san francisco that we all know we can be. let's take care of each other and be a community and enjoy your holiday season. thank you very much. [applause] >> thank you, chief. as i mentioned earlier, the shop and dine the 49 campaign is a partnership with the small business community but also with other government leaders. it is my honor to introduce and recognize our s.b.a. district representive, fewly appointed just a couple of months ago. come on up, julie. [applause] >> good morning. first of all, mayor lee and chief scott for your great support of the small business community.

s.b.a. is really proud to co-sponsor, again, small business saturday with american express and women impacting public policy. they have been tremendous supporters of this initiative across the country. and i know jason and lynn are here today and we have a representative from american express. thank you for your dedication and your support of the small business community. we have been part of this -- or the small business saturday has been around since 2010 and it's really been exciting to watch this initiative grow year after year. last year was a record-breaking year with about 112 million consumers out shopping small and dining small across the country. they saw 68% increase in the neighborhood champions can. i know this year with all this momentum and excitement, maybe fueled by a little sugar from the ice cream, that we can even beat those numbers. i'm looking forward to seeing everyone out and about on saturday. in your various communities.

so why small business? i mean, we all know small businesses create jobs, they fuel the local economy, spark innovation. that's all true. but small businesses are more than that. they are actually what makes our communities unique. it helps us define our neighborhoods. so, when you support a small business, you are supporting your friends and neighbors. they tend to hire from a local community. they tend to support local initiatives. philanthropic events. so when these small businesses thrive, we all benefit. so, at s.b.a., of course, we're here to be your small business resource. so any small business loaners out there today, know that you have the skills and talent and ambition, but if you ever need a little bit of help, s.b.a. is here to help you as well, where you need counseling, training, financial assistance, or you're looking for new opportunities such as exporting or government contracting. please remember to call upon us. but the message for the takeaway today is saturday.

please go out, take your friends and neighbors and remind them it is small business saturday. go shop at your favorite local merchants, go dine at your favourite local restaurant and if you have out of town guests, this is the perfect time to show off all those fun places that you love and adore to patronize on a daily basis. so i encourage everyone to amplify this message and encourage all of your friends and neighbors to shop small and dine small. [applause] >> thank you, julie. as you all know, what this ultimately is about is about the small businesses and we're doing this to support them, to support their vitality in the city. it is an honor to be able to welcome up matthew lunn who's the owner of jeffery's toys. now jeffery's toys was nominated by mayor lee as a legacy business. they have been around since 1938 in san francisco. and that is a really long time. i know matthew is going to explain a little more action their story. but i want to welcome you up there to tell that story for all of us.

[applause] >> thank you. first up i want to say that my dad and my step mom are the owners of jeffery's toys. i'm here as one of the supporters of jeffery's toys. you know, when i was born, it was not -- it was pretty unusual that my parents owned the most family-run toy stores in the bay area. find that as a normal way to grow up as a kid. prison awesome when it is your birthday or a holiday, right? but my parents didn't start the toy stores, jeffery toys. my grandparents operated it before them and then my great grand parents are really the ones that started the toy stores. wow. what a great way to grow up. all that creativety and play and uniqueness made me want to continue to live a life where i could play and be creative. and i ended up working at pixar at the very beginning when the studio began. on "toy story." no coincidence, right? [applause]

[laughter] and you better believe when we needed to give reference on what toys would be in that film, you know the toy store we went to, we went to jeffery's toys "toy story" one, two, and three. i spends over half my life at pixar, which has been awesome. when i hear that the toy store was being closed down on market street, it broke my heart. i was like this cannot be possible in a city that is all about creativity and play and uniqueness. we can't lose jeffery's toys. that is when i came in and said to my dad and step-mom, there is no way we're letting this happen. and then with the support of the city, support of the mayor and the legacy program, we were able to just open up our toy store once again in the city, just a couple of months ago. so, we think -- we think we can still safely say we've been here since 1966. but, you know, in a world of amazon and wal-mart and all

this, people still want an experience. people still want to come in and be able to touch the toys, be able to touch the productses, to be able to have an experience. the same kind of experience you get when you see a film. right? people still want that. and in the city that is the most, in my opinion, the most creative, unique city in the world, we gotta have a toy store. we gotta have shopping and dining experiences that are one of a kind. so we're so happy to be part of this shop and dine in the 49 and, once again, since 1966, creating a fun place, a creative place for people to come and buy their toys. so, thank you. [applause] >> in closing, i think matthew hit on a good point which isn't just about shopping or dining, this is about experiencing in the 49. i obviously believe there is no better place to spend the holidays, but also year round than here in san francisco.

and on that note, on the note of experience, i think with the closing of this event, i think you are going to take us on a tour of the ice cream museum here and maybe the chief and everybody here can join the mayor and maybe we go and check out the sprinkle pole just down the way -- [laughter] and see everything that the ice cream museum has to offer. thank you for joining us today. thank you to all of our partners for your support. have a wonderful and safe holiday season. thank you. [applausit.

>> shop & dine in the 49 promotes local businesses and challenges resident to do their shop & dine in the 49 within the 49 square miles of san francisco by supporting local services in the neighborhood we help san francisco remain unique successful and vibrant so we're will you shop & dine in the 49 chinatown has to be one the best unique shopping areas in san francisco that is color fulfill and safe each vegetation and

seafood and find everything in chinatown the walk shop in chinatown welcome to jason dessert i'm the fifth generation of candy in san francisco still that serves 2000 district in the chinatown in the past it was the tradition and my family was the royal chef in the pot pals that's why we learned this stuff and moved from here to have dragon candy i want people to know that is art we will explain a walk and they can't walk in and out it is different techniques from stir frying to smoking to steaming and they do show of. >> beer a royalty for the age

berry up to now not people know that especially the toughest they think this is - i really appreciate they love this art. >> from the cantonese to the hypomania and we have hot pots we have all of the cuisines of china in our chinatown you don't have to go far. >> small business is important to our neighborhood because if we really make a lot of people lives better more people get a job here not just a big firm. >> you don't have to go anywhere else we have pocketed of great neighborhoods haul have all have their own uniqueness. >> san francisco has to all

please stay seens lur yo bill devices and remind you that the commission does not tolerate any disruptions or outbursts of any kind. commissioner, i'd like to take roll at this time. [roll call 1234*678d we do expect two more to arrive shortly. commissioners, first on your agenda is consideration of items proposed for continuance, item one for case 2015-225drp at 271 justin avenue for review. items 2a, b