obligated to do. we go through the planning department and as they do, like to preserve the look and feel of our building. so we replace windows with what was there, but we wouldn't do that unless it was absolutely required because it was some kind of of water intrusion issue. >> supervisor sheehy: i just want to say, i think the speculation thing here isn't about you buying buildings and selling them, it's about you buying buildings, moving tenants out and having dramatically higher rent. so the speculation seems to be a model that people are alluding to, it's a model where you come and do construction, the construction's done in such a way to make the units basically unlivable for the people living there. they leave, and you rerent it at market rate. i just want to talk to you about it speculation. >> that i say not based on -- that is not actual data, that is theoretical data through an

underwriting model. he likes to use that as an example, that model, that's not because of pass throughs or any other things that we're doing, that's because of natural atrition of residents when they move out, and tenants and units are older. >> supervisor sheehy: and -- well, i don't think -- i'd -- like this one building -- we see buildings where virtually everybody leaves, but i'd like to say, too, a general comment on your credibility, so when i called this hearing, a representative of yours paid for by you called me up and started yelling at me and calling me names. then, when i met with you, that same individual started yelling in my office and calling me names. so your individuals were there and witnessed it. i had to escort this individual out of my office. so it does not appear to me --

your credibility as a good actor because of that has been severely undermined. >> i can't speak of those on behalf of those who are outside of veritas. >> you pay them, they represent you. and i haven't had an apology. >> i can think of several instances where we've had very productive meetings with you on several topics. i've had productive meetings with supervisor fewer specific to the lnm legislation discussing alternatives to it, suggestions to it, just debating the types of amendments that is being proposed. so, you know, any time that there is a call for a meeting, we are always open and welcome to sit down and discuss things. you know, i can't speak on behalf of those that, you he no, behave in that manner -- >> supervisor sheehy: you can't speak on behalf of those

who represent you? >> supervisor sheehy, i can't speak -- >> there were people from veritas there. you're basically calling my credibility into question? >> no, i'm not at all. i'm not at all. i'm asking you to think about the credibility of veritas, who we are and how we behave. >> supervisor sheehy: and i'm telling you how you behaved, and you're saying you don't know anything about it. you're saying you don't talk to your colleagues? >> no, i talk to my colleagues, but that is an outside firm, and i'm sure that there are other outside firms, other consultants that don't necessarily exhibit the type of values and character and behavior that you would like to see. and that is an example of it. >> supervisor sheehy: so you can't vouch for the people you hire, so how can you vouch for the practices of construction companies that make these people's lives unlivable. your veritas was overseeing this individual when he was yelling at me.

>> so is this about a meeting or is this about our behavior at a management company? >> supervisor sheehy: this is about your credibility, and you're basically saying we should believe you when you act in this way. you're saying they don't work for us, but the people who do your construction don't work for you, either. you oversee them. we have instances where people said -- we have instances of people who work for you don't respect either the people who serve in my capacitor ty or th companies who are doing the work. >> just for the record i was in that discussion with you, and it was an emotional issue, and it was a surprise, and our consultant acted emotionally and expressed his feelings, and when he was trying to recharacterize that during the hearing, you asked him to

leave. i thought he was respectful in that people can disagree with that. he left and we went onto have a very productive meeting about the discussion -- about the topics at hand. just to further the thought, we are open and willing to have these discussions. we want to work with our residents and obviously the city and the supervisors to better the experience for everyone. so i understand the point, but i think it's -- there are isolated incidents that we can grab over ten years of property management service within this community that we can always paint a picture. but what we'd like to do is ultimately make sure that we're seeing the whole picture of what our performance has been and the impact that we're having, and there's also a lot of positive in there, as well, and we look forward to addressing all of these issues to make sure that everyone is aligned on the goals. >> supervisor sheehy: great. thank you. by the way, they still represent you, right?

[inaudible] >> supervisor sheehy: yeah, just to be clear, they still represent you. okay. i think unless you have something else to add, i'm ready to open it up to public comment. and i apologize for one minute, but a lot of people want to talk and -- thank you. >> thank you for your time. i'm father john jimenez. i represent st. charles stuff on 18 street and south vanness. there are two families that i know on capp street, capp and 20 area. one on capp, more on 21, this story, they heard. they buy it, they do some nice repairs, maybe some as necessary. i think we need to work for the tenants because what you see a majority of tenants are gone one way or another. stress on the family, children

upset in my school, they're gone, evicted. quickly evicted even though they pay their rent. another building we their did these repairs, they told them well, it'll take two weeks to two months, you can stay at our building from pine street. you'll hear from tenants from there. well, most of those tenants are gone. most of those are corporate rentals. you hear of these three day eviction notices. >> supervisor sheehy: thank you next speaker, please. >> i'm renee curran. i'm a san francisco resident of 25 years and a tenant counselor of about nine. i feel that speculation should be tacked and not rewarded. speculation is driving us, not only the cost of the buildings themselves, but the surrounding land, making it even more difficult to build truly affordable housing. and as for the hardships, i feel there's a really much too

high bar for tenants to be eligible for a hardship to get out of capital improvements. you can't have more than $60,000 in your bank account, basically. i think that maybe that the landlord should also be required to show a hardship in order to pass those costs onto the -- onto the tenants. thanks. >> supervisor sheehy: thank you. next speaker, please. we're lining up. i'm sorry, but if you want -- >> say it again? >> supervisor sheehy: that's okay. that's fine. go ahead. >> my name is penny schoener, and i'm in a veritas building. they began rhenvating when they got the building in 2012. they began renovations in 2013. they were hiring people who did not speak english and were not licensed. i overheard a yelling match that lasted approximately half an hour in the street and in

the apartments, and that these people were not getting paid, and it was in chinese and english. and they later came back -- those workers, at night, and disconnected the electrical that they had installed because they never -- they were not receiving pay. th there needs to be an oversight by the city of licensed repair people and contract people that veritas hires. that's really obvious. i've heard it discussed at other sites, also. thank you. >> supervisor sheehy: thank you. next speaker, please. people if you're going to speak, i do have cards, but it seems as if people have all lined up, to please go ahead. >> thank you, supervisor sheehy and supervisor fewer for proposed legislation, it's a

great relief to me to even just learn about it. my name is charles steiner, and i live at 1424 polk street. it's a green tree veritas owned building for the last five years. i'm a long-term resident, and i represent four other long-term tenants in this one minute of speaking here. i'm not the longest long-term tenant, i'm not the oldest. one of my neighbors received a three day notice to vacate even though the check was sent on time, it arrived at headquarters from a previous address that the -- had moved -- headquarters had moved, and so they did not receive the check, and one day after the first of the month, my neighbor received a three day notice to vacate right on his door. another neighbor -- [inaudible] >> supervisor sheehy: thank

you. thank you. >> clerk: your time is concluded, sir. >> supervisor sheehy: sorry. yes. next speaker, please. >> good afternoon. my name is kathy lipscomb. i'm a tenant in noe valley. i've been in building for 26 years and it's a 36 unit building, and we really fare the wors the -- fear the worst, i'm telling you. i tell you after the consideration of the present housing crisis in san francisco, i will help the tenants move with reform -- and there by set the stage for evictions and ruinations of people's lives. landlords can write off all their operating expenses such as mortgage interests, property insurance, travel, office, telephone, computer costs,

etcetera. my building is being renovated, i'm very happy, but we're going to pay that through the rent of the building. the real estate equity or the net worth in a property is used by these speculators -- [inaudible] >> supervisor sheehy: okay. thank -- thank you. thank you. thank you, kathy. thank you. [inaudible] >> supervisor sheehy: thank you. next speaker, please. >> good afternoon. teresa flandrick with senior and disability action as well as north beach tenants committee. you will hear a statement with the goal of getting people out, either being priced out or unable to take the construction because of asthma attacks, etcetera. the point is speculation starts with purchase of a building that is occupied by tenants, which is usually at 20% less

than market rate because there are tenants there. and then, the immediate goal is to get those tenants out so that they can maximize on their profit one way or another, and this is destroying the city. furthermore, zillow has also recently announced as a real estate company that they will be not only -- they will be going into the business of selling themselves, so buying up the properties that they're to represent, and then to sell them. we need to get a grasp on what is going on, otherwise, the city -- >> supervisor sheehy: thank you. next speaker, please. >> good afternoon, supervisor fewer and supervisor sheehy. thank you both so much for offering us this opportunity to speak about corporate landlords. we know that not all speculative landlords are landlords in large buildings and this is especially apparent out on the west side. after me you will hear from

tenants who are not green tree tenants but a speculator that are using tactics to displait them. the name of the speculator is adam 23i7 philips. he is operating under at leave five l.l.c.'s that we know of? in addition to that, his building -- or his family business is actually a crucial example of how far greedy speculators are willing to go, so i hope that the tenants before me are able to explain that. afterwards, supervisor sheehy as you asked, these buildings go for $3,000-you asked, and this is right off the website -- >> supervisor sheehy: thank you. next speaker, please. >> hi.

good afternoon. my name's jeanine. my partner's and i rent controlled building was bought by a very rude serial evictions speculator, that is the adam phillips, the afore mentioned. he operates under 366 development for his l.l.c.'s and other buildings. he sees long-term tenants in rent controlled buildings as an impediment to his profit. we're not human beings, we're an impediment. and he wants to ellis act us and turn it into t.i.c.'s that he can rent as a high rate. please change this. my partner can't leave san francisco because that's where her doctor is, and if she leaves san francisco, her health is going to get much worse.

>> supervisor sheehy: thank you. >> my name is karen lee, and i live in noe valley. in november 2016, adams philips purchased my building. on january 9, i was informed that he purchased the property for $500 a square foot but he was wanting to t.i.c. the units to get 8 to $900 a square foot as soon as possible. after three months he said we had not reacted to his buyout offers, and he ellis acted us soon after. we were all teachers, artists, and educators, and we will all be forced now to leave san francisco. >> supervisor sheehy: please contact my office. >> i have several times. we have many, many times. it's too late. we're ellised. in january and february , we

called you and sent e-mails, and turned up to market, and no one ever -- >> supervisor sheehy: thank you. thank you. >> i'm juanita roussef, and i'm living in the same property as karen, who was just speaking. i'm old time san francisco. i've been here since the 70's. very happily renting in affordable places. i have -- i'm not going to fight this. it's -- it's -- i'm too low-income, so i did agree to a buyout, but i have to leave the city, even with buyout money. you know, who can afford the current rents? so i'll be leaving in a few weeks. thank you. >> supervisor sheehy: thank you. >> hello. i'm anastasia, and in my struggle to maintain my rent in my rent controlled apartment,

i've had my share of hair raising history with the landlords that's impacted my health and safety, including car exhaust fumes coming up to my units through the heating vent. harassment by landlords makes tenants sick. corporate landlords like veritas, green tree and moser use harassment to get their tenants out of rent controlled apartments, destroys the city's affordable rentals. they weaponize construction, they make pass throughs that don't actually improve tenants lives, only spike up the rents, forcing those without means or on fixed incomes out of their homes. please, supervisors, prioritize tenants health and safety. investigate the abusive behavior of these speculative landlords. >> supervisor sheehy: thank you. next speaker, please.

>> good afternoon, supervisors my name is marlenea minasas. my concern is they. [inaudible] >> -- for not paying rent on time, and i'm low-income. i'm worried about the pass through renter, and i can't afford it. they keep raising my rent, and i will be out. and i hope you consider the situation. thank you very much. >> supervisor sheehy: thank you. next speaker, please. >> thank you for holding this meeting today. it's really needed. my name is atopan. i'm a master tenant. i'm here to address the violations that impact the health and safety of the

tenants. in my unit since i've moved in a year ago, i've had issues from violence in the building to mold and water intrusion, in which moser did not fix properly, they just did white washed, even though i paid out of my own pocket which they refused to have an assessor come in. right now, i have carbon monoxide in my unit. pg&e said for me to not sleep there. moser has not done anything. radio silence, that is their motto in their building. for a year now i've been living in that unit. >> supervisor sheehy: where is your building at? >> it's at 425 hyde street, yeah. >> hello. i'm sandra jimenez. i'd like to thank you for

holding this. i am a tenant at 425 hyde street, and my landlord is moser properties. since february , we put together an advocacy group in our building to deal with some of the issues there, mostly safety. we did call dbi, they did come out and they served a multiple violations against the building along with a $50,000 fee. they also had a stop order, which they did not abide by. there's a -- one of the multiple violations was to address structural issues with the perimeter of the building with a structural engineer, and that was placed in march. there still hasn't been anything filed as a permit for that. it is -- we really would love it if the city would implement something that makes it so that the landlords have to abide by the violations, otherwise, with other things that --

>> supervisor sheehy: thank you. next speaker, please. >> yes. hello. my name is jesus, and i'm the cochair of the hiv and asian group. please check the density of the transferring of one bedroom apartments to two bedroom apartments. my lawyer is maybe telling me it may not always be legal. construction has been going on for three years right now. right now, i would speak there is another water shutoff in the building, just to let you know, and i've been being harassed, so i hope there is a chance that i can give you or show you in this thing, this is not enough. i have many -- a minute is not enough. i have many things and many papers to show you guys. >> supervisor sheehy: thank you, jesus. next speaker, please.

>> my name is john dusting. i am a resident of 420 baker street. the apartments above and below me were converted from one bedroom apartments to two bedroom apartments, and i had to endure several months zp years of relativeless construction which was allegedly over seen by the property manager who did a terrible job. i had my water cutoff repeatedly, i had my electricity cutoff repeatedly without notice, in addition to several other violations. thank you for your time. >> supervisor sheehy: thank you. next speaker, please. >> hi. my name is lance. i'm a resident at 720 baker, veritas building. and the -- i'm in the process of being evicted right now, not because of any rent, nonpayments, anything like that. it's fore the simple thing of the pass throughs that they send us every month, every week that changes your rent, and if you miss it or it's wrong,

that's one of the things that they get you on. there's several things that they have in their business model that is designed to evict people, and it's a -- it was ae a dangerous model for the city because there are 10,000 people in veritas buildings, and thousands of them are being evicted out of the city for no real reasons. a lot of them are having to leave because they can't handle construction, they can't handle a lot of these things that they're doing. it's several processes. in had our building alone, there are three people in the process of being evicted, even though they paid their rent for ten years without any lateness or -- >> supervisor sheehy: thank you. next speaker, please. >> i'm going to translate for this tenant.

[speaking spanish language ] >> i live in apartment 207 turk, 302. [speaking spanish ] [voice of interpreter. >> what i've seen is the abuse of veritas against tenants, specifically, the abuse of rent control. almost every four months, it seems like i've seen increases, and i also see late charges constantly on my rent. but they're not very considerable with us because we have rats and mice but they're very happy to keep increasing our rent. they do not consider us, they

don't consider our well-being, they just consider their bottom line profit. i want you guys to please investigate green tree. just like they have rights, we also have our tenants rights, and i want you to please investigate this green tree and this specific building. okay. thank you very much. [end of translation ] >> supervisor sheehy: thank you very much. next speaker, please. [speaking spanish ] [voice of interpreter ] >> my name is raymundo.

i live at 807 turk, 207, as well. his issue that he wanted to bring to light was that december 29 of last year, there was some sort of ceiling issue at 270 turk where the ceiling came in and splattered all through the lobby floor. there -- it doesn't look like there was any cleanup or immediate response, so mr. raymondo, he entered, he slipped, and he has a really bad fall. he has a huge costly bill, and he doesn't know what to do because he feels like he has alerted green tree because of this occurrence, what had happened, and the property manager on-site laughed at him and said sure, try to sue green tree, see what happens. so the property manager at green tree, the lack of response to his needs and his issue is why he's here today. thank you very much.

[end of translation ] >> supervisor sheehy: thank you. and there are representatives of green tree in the room, by the way, if that's helpful, if anybody wants to hear from the tenants about the problems they're expressing. next speaker, please. >> good afternoon. my name is ana g., and i work with the tenderloin housing clinic, and i'm here to speak on behalf of an elderly couple. when green tree acquired the building, they gave them a three day notice to what was going to happen. they were late on their rent payment. so they acquired a late fee, and this lasted for about six months until we got to fixed. so i agree that i will go ahead and go for the next three months to pay rent during think

lunch with them to make sure that we're not late. last month, they just got a new -- a new ledger that said they were late. so no matter what the tenants do, they're always going to see that late fee, and after that will be the three day notice, and following the three day notice will be an unlawful detainer, so thank you. >> supervisor sheehy: thank you. next speaker, please. >> hello. my name is paula ginsberg. i'm a retired schoolteacher, on a minimum pension. i have health issues involving choking episodes that date back about, oh, 12 years ago. but have been exacerbated by the extensive renovation in my

95-year-old building, four units, and the whole bottom floor, that have been having ongoing effects to my health. i'm -- it's hard to -- i'm perhaps extra workers could come in to ex-pediate the work because it's making sicker and sicker, mindfulness of overloading the apartment manager, there's 25 units for him to navigate all of this, and please make health and well-being of tenants -- [inaudible] >> supervisor sheehy: thank you. next speaker, please. >> hello there. my name is rosa maria caballo. i work with tenderloin housing clinic. i've been employed there about five years doing code enforcement tenants rights

outreach. first of all, i want to say i have a good working relationship with green tree in that i'm nice. i want to highlight that because i want to make sure it doesn't detract from the fact that i think green tree is a bad actor. i think they do have many bad practices that we have seen such as late fees on top of late fees when tenants pay on time, such as the bundling of rent increases, pass throughs, accumulated bank increases and then some late fees on top of that. we've seen habitability issues in various buildings in the tenderloin where i work and represent many tenants, and lack of green tree's response has been atrocious in numerous cases. [inaudible] >> supervisor sheehy: thank you. thank you.

next speaker, please. >> i was in like with two folks who weren't able to stay because they had to go back to work. one of them is an attorney who works for the bar association who told me she has seen dozens of cases from these landlords trying to evict tenants for nonpayment of rent when they paid their rent. the reason being was that the tenants were -- they were getting increases on top of increases, late fees on top of late fees that they didn't understand, especially given that they've always paid their rent, and this all happened at a time when they saw conditions in the building getting worse, not better. the other person had to leave is someone who just found out her building was bought by green tree three days ago, and she's terrified for herself and for all of the other long-term tenants in the building including folks that have been

there for 40 years. and i had to tell her yes, you need to be worried based on what i've seen, yes, you need to be worried for every single one -- [inaudible] >> supervisor sheehy: thank you. next speaker, please. >> good afternoon, supervisors. my name is raymond sullivan. i'm a tenant at 709 geary street in the city, and it's a veritas building. i also want to apologize on behalf of the treatment that you received on veritas's consultant. i work as a volunteer paramedic in san francisco for the past ten years, so safety is a building deal for me. this is about safety, this is about pass throughs, and this is also about habltability. there's been a dryer in my building that caught fire a year ago in my building. the exhaust system is not up to code, and the fire code does not connect to sf fire. the batallion chief said this was a big issue.

so what the chief operating officer of veritas said is not true. there's no interest, there's apathy. something needs to get done. >> supervisor sheehy: thank you. next speaker. >> all of the tenants that came to speak to you, there's a set of law books in the law library that's called landlord tenant law, and you want to look under implied warranty. once you sign a rental contract, that's a binding contract for the landlord and owner to fix anything in the building and outside that malfunctions. as far as these violations and malfunctions that you have in your unit, you can go to the second floor in the fox plaza and file a complaint with the health department, and the health department will come in.

as far as the people that have disabilities and health, they've got rights protected pertaining to the american disabilities act. all these situations -- [inaudible] >> supervisor sheehy: thank you. next speaker, please. >> i just want to say, my name's amina rubio, and i just want to thank you so much mr. sheehy, and supervisor fewer, for your support and your time to take time out of your busy day to listen to all of us here. it's a really, really important matter, and i just want to say there are two people here that aren't able to speak, and i wanted to say that there's a young man who committed suicide when he got his pass throughs. there's an elderly woman who was reaching for the window. the window was taped off, and she died trying to get enough

air into her apartment. so i just wanted to thank you so much for your time, and i'm asking you to call for a full investigation by dennis herrera. thank you. >> supervisor sheehy: thank you. next speaker, please. >> hi. good afternoon. thank you for having this hearing. my name is jay fisher. i'm a resident at 65 pala street. i'm a veritas tenant. i'm here tot about habitability and the greater picture for veritas tenants. we've heard a lot today about bad actors, and i want to say that -- speak to that -- last month, i received a letter taped to my door, accusing me of racially attacking veritas employees and spitting on them. this was patently false, these allegations were untrue, and they never happened, so when we hear about bad actors, this is

an example. thank you for having this hearing today. i appreciate it. >> supervisor sheehy: thank you. next speaker, please. >> good afternoon. it's so nice to have a chance to speak with you. everything that they've said, they've voiced out, i've experienced. more so, i have a disabled son. there's a renovation below, demolition above me and in front of me in my unit, and that cracked ceiling in the slide show is in my apartment, actually, that they -- i was doing my shower when the loud banging from the ceiling happened, and then i went out and look at it's cracked. so i have to leave and go out 'cause i got scared.

and since they started all the renovations, my son has been very sick. he has severe autism, and right now, he's under treatment for chronic lung inflammation -- [inaudible] >> supervisor sheehy: thank you. next speaker, please. >> good afternoon. eric arguello, calle 24 district. we've seen buildings flipped, 10,000 residents displaced, 8,000 latinos. another components are the kpeshl spaces. we've seen 2 to 300% increases in these spaces. we're dealing with one at 25 and mission where we have 11 spaces with looking at large increases plus 20 units above,

so there's something that we need to do with these landlords. we need to make sure that there's stronger protections for the residents and of course fore the commercial spaces, also. >> supervisor sheehy: thank you. next speaker, please. >> i'm peter warfield. the owner of my building is 275 grant street apartments, l.l.c., and for the first time in my life, i don't know the people that own the property that i live in. i understand they're part of ballas investments. for a year there's been construction all around, turning garages into apartments, and studio apartments into one bedroom, one bedroom into two bedrooms, and so on and so forth. fumes, dirt of construction constantly, no notice to the tenants of what's going on unless they're coming into the

apartment, and even in that case, not always adequate. i consider the whole process of the ongoing dragged out construction a kind of psychic assault. when the scaffolding goes up right outside my fourth floor window and anyone can walk ornd there, no notice whatsoever. they can see control is urgently needed because without -- [inaudible] >> supervisor sheehy: thank you. next speaker, please. and if there are any other speakers, if they could lineup on the left, and if there's anyone outside that wants to come in, they can come in. >> hi. my name is joy with housing rights committee. i'm a renter living in noe valley. i've seen speculators coming into my neighborhood with the intention to evict all the tenants so they can sell the building for a higher price. this creates enormous stress on the tenants since they have

nowhere else to go. as a tenant and as a tenant advocate, i believe we can get more support from the supervisors so the tenant can be protected from being displaced. thank you. >> supervisor sheehy: thank you. next speaker, please. >> hi name's livvy staab, and i'm here to represent my neighbors in san antonio place in agent beach, units 120. basically i just wanted to come up with saying we're all friends, we all know each other, we all hangout, and basically we're a community. and i feel like, you know, we all have to work whatever we're doing, artists, we work locally, we use muni. it's, like, it's all a small dpsh-you know, small neighborhood. and we struggle to stay here, and we feel like we're kind of the reason that people come -- you know, we add to this city and that's why people think that san francisco's unique

because we're trying to keep it unique. and if the fact that we're going to get, you know, rented out, basically to a higher price, then we can't stay here. so sorry, i got nervous there. thank you. >> supervisor sheehy: thank you. next speaker, please. >> good afternoon. my name is gunmun shaw, and i am a tenant at 698 bruce street. i've been there for 46 years, and agree tree -- green tree bought this building in 2014. there's all this construction going on, there's not enough noticed. prior to that, i was infected. i went to general hospital, and they found lead in my blood. and i have proof for you guys. the problem with the green tree, we have to complain them

to take action, otherwise, they just let it go. i had an incident few weeks ago that landlord was charging me late fee. all these years i've been living there, i never been late in my rent. they send me $50 charge. i tried to tell them to change it, they didn't. finally, i told them, you do it now or else. i had to use that kind of language. [inaudible] >> supervisor sheehy: okay. thank you. [inaudible] >> supervisor sheehy: thank you. [inaudible] >> supervisor sheehy: thank you. thank you. >> clerk: mr. shaw. >> supervisor sheehy: there's your time. >> clerk: sorry. >> supervisor sheehy: thank you. i appreciate it. okay. next speaker. >> good afternoon. my name's kathrin bennett. i've been living at 1563 sacramento street for 43 years,

and i've seen a lot of renovations, but my experience with green tree has been positive. they've responded to my work orders. if i -- i might have had to remind them over the years. i seem to get benefits from the solar panelling that they installed from the laundry room that we didn't used to have, and respect for the building, and the continuants. thank you. >> supervisor sheehy: thank you. next speaker. >> my name is maria, and i live in a bg on pacific avenue -- building on pacific avenue managed by green tree, and i have nothing but good things to speak about the agency and the way things are regarding safety, and the way i've been treating, and the way i've been understood, and the manager is great, and i have nothing but

good things about. >> supervisor sheehy: thank you. next speaker, please. >> yes. good afternoon. my name is robert johnson. true san francisco native. a renter since 19. i've rented all my life. my current property manager's green tree, 6901 o'farrell, i find them the best ever. they fix them, they fix repairs, they're good on rent control, so i vote on green tree after many years of renting. i just want to give them the credit they deserve. >> supervisor sheehy: thank you. next speaker, please. >> good afternoon. my name's shawn ryan. i am an employee of veritas property as a resident manager of 1547 clay. i'm also a city employee for the city and county of san francisco, and i have been for

the last 22 years. you've had some people come up here and have some negative experiences. it's a very small percentage of the number of people that actually reside in green tree properties. i would have to say that though i'm impressed by the turn out, of what i would consider the opposition right now, i don't feel it is actually a true representation of howtenants are dealt with -- dealt with or treated by green tree properties. and if it were true, i certainly wouldn't work for green tree. thank you. >> supervisor sheehy: thank you. next speaker, please. >> hello. my name is katie lemon, and i live at 1547 clay street. and i've been extremely happy with green tree and these problems that i've heard about today certainly don't apply to the property where i live. the customer service that i'm

getting from green tree and the resident manager have been great. the building is clean, well taken care of. it's very safe with the security cameras there, people have tried to break-in, and they have been caught thanks to the cameras, so everything that i've heard today has been a complete surprise, and my own experience is completely different. thank you. >> supervisor sheehy: thank you. next speaker, please. >> hi. i'm jennifer cosgrove, and i'm one of the resident managers here for green tree. we acquired the building at 624 pala about 1.5 years ago. the old owner owned it 30 plus years, and we took on a lot of deferred maintenance. i am a renter here as well, and the amount of work we're having to do with the building is not

necessarily things that we wanted to do but that we absolutely need to do. and i know that is a nuisance to the residents, but i'm doing everything in my power to make it better, their living situations better, so thank you, yeah. >> supervisor sheehy: thank you. next speaker, please. >> my name is james -- my name is james dawes. i'm the manager at o'farrell. green tree has made the tenderloin a better place to live. it upgraded that community. i listen to these complaints carefully. at no time did we not address issues, and i welcome all of you and the people that representing these groups to come to my building. you will never find that. we address all issues on time, and i make myself available for the tenants 24-7 if they need

me, so please come to my building. 691 o'farrell. >> supervisor sheehy: thank you. next speaker, please. >> good afternoon. my name is scoot moore, and i'm a property manager. thank you for the opportunity to speak in front of this hearing today. while i am saddened to hear of the experiences our residents have lived through, many of these buildings purchased are approximately 100 years old, and with age comes problems, such as 100-year-old facades, windows, boilers, electrical systems and foundations. many of these buildings have deferred maintenance, plus the city has enacted legislation which requires construction such as soft story upgrades, electrical upgrades, life and safety legislation, and the promise of adu's to help with the housing shortage. i would say that communication has not been good, so for those residents that are here, i'm sorry to hear that, and i

work -- i work closely -- >> clerk: speaker must direct his comments to the panel. >> i work closely with rosa maria from the housing in the tenderloin. we are working to provide better communications from our residents. >> supervisor sheehy: thank you. next speaker, please. >> good afternoon. my name is tony harkins. i'm a resident manager at a 45 unit valley in noe valley on clipper street. i actually live there, and i'm charged with taking care of residents needs. i have been a former resident ownership where i was not able to take care of residents, and under veritas and green tree, i have found them to be very responsive, and i am able to perform my duties as charged to take care of the residents that live in the building.

there is deferred main nance that is finally being taken care of at the building where market and below market residents get to benefit from that. thank you. >> supervisor sheehy: thank you. >> i'm dee, also resident manager of a 32 unit apartment building in russian hill. thank you for giving me the opportunity to speak. i wanted to talk about the process for work orders and getting things fixed in the building. green tree has a really good process. they're very responsive. i'm the liaison between the residents and property management. just in the past three months, i've had three break-ins to my people, one person snapped the doorknob off. i had to put in work orders. within 24 hours, lock guards, a new lock costs thousands of dollars. stuff like that happens all the time. the residents call me as a resident manager if there's people that break into the building, and the police take a long time to get there, so i confront those people. the resident managers do a lot

at the properties, so i just wanted to point that out. thanks. >> supervisor sheehy: thanks. next speaker, please. >> yes. i'm paul, and i'm the resident manager at 1560 sacramento. i've lived there my whole life. i've been involved in managing the building for 40 years, and directly for the last 15 years. the building for 1907 is pretty old, and when green tree took over, there were many problems, and they addressed them. they painted the building inside and out, they installed new carpets, they put solar panels on and repaired the roof, they installed the laundry room. they submit a work order, i address it promptly. they originally installed a new boiler because it needed to be installed, and they did some repairs in the laundry room

because machines were broken into. yeah, they -- the building's about half long-term residents and half new ones. they didn't -- to my knowledge, nobody was forced out and intimidated. >> supervisor sheehy: thank you. next speaker, please. thank you. >> thank you. [please stand by for captioner switch]

we have doubled our relations team whose full-time job is

interaction with our resident. our average resident has been in place nearly 10 years and these are long-standing residents and we have happy to house them. 80% of our residents are very happy with the service we provide. we reach out to them. [bell ringing] >>speaker: thank you next speaker please. >> speaker 1: good afternoon, supervisor sheehy good to see you today. i actually want to talk to you about a couple issues with how we are improving, and one of those is communication as we

have had communication in the past and the insight that we receive from you with how we can reach out to our community and get the word and the message across of all the improvements that we are doing to our communities and building. i'm proud to say that when i look through san francisco as a native to be able to say we own that building and it was deferred maintenance prior. we have spend in district $840 million in capital improvements, primarily soft-store are mandated retrofit. [bell ringing]

>>. >> i am leslie with housing rights conditional. thank you for having this hearing. i think the last speakers didn't understand it's about the health impact. the burden is on them and it shouldn't be on them to take care of their needs. housing inspection doesn't actually oversee propertier containment of led and asbestos and that is a really problem. the planning code doesn't account for people. they plan for structures, unmitigated capitalist profit and we need them to take people into account when passing these permits. we need to fine people for fraudulent permits -- i urge you to investigate green tree.

[bell ringing] >>speaker: thank you. >> supervisor sheehy: did you already speak? >>speaker: can i speak on a personal. there was scaffolding put up at 520 buchanan street for five months and very little work was done there and this is an example of their construction mismanagement. they got permits to block both sides of buchanan and hickory streets so construction crews could park there and they weren't there. [bell ringing] the therthere were