zbls hi. good morning and welcome to. >> i am joined today by supervisor aaron peskin who's the vice chair. i'd like to acknowledge our committee clerk, john carol and also the staff at sfgov tv for available to the public on-line. president breed is not going to be able to attend today's meeting, and so we will take a motion to excuse. present breed, we have a motion and a second. we can take that without opposition. [ gavel ]. >> supervisor kim: mr. clerk, do we have any announcements? [agenda item read] >> supervisor kim: thank you so much, mr. clerk, can you please call agenda items 1

through 4 together. [agenda items >> supervisor kim: thank you so much, mr. clerk, and i see mr. brian hsu who will be presenting on each of these items. >> good morning, brian chiu with the mayor's office of housing and community development. i come here with our annual request to allow us to accept and expand our hud allocations in these four differentunding

streams. as you see attached in your packet, we are movg into the fourth year of our five-year funding cycle. we are grateful that we will be able to maintain all of our grantees at the same levelo t entied this yere previously as you may recall, even though the president chose to zero out the community development block programs, congress saw fit not only to renew that program but actually to increase it little bit more, which means that for us, weve a little more money to provide for our affordable housing an a little bit more money to rehab our community facilities. in the black grant program, we also received a little more money for our home funding. that the dollars that all us to build new construction for our affordable housing. our emergency solutions grants program was renewed at about the same amount, and our hopwa

program, housing for persons with aids also compensated slightly, which accounts for the slight decrease that we will be receiving that hud imposed on that program. we don't really have any significant program attic change from last year because we're moving into the fourth ye of o five-year funding cycle. we ask that you allow us to accept these funds and expend it in the way attached. i'm available for any questions avat on any aspect of that program. >> supervisor kim: no questions at this time, so at this time i'm going to open it up for public comment on items one through four. seeing no public comment, public comment is now closed [ gavel ] wendy paskin-jordan madam chair, i move that we send items 1 through 4 to the full board with a positive remmendation. >> supervisor kim: thank you. and we can do that without opposition. [ gavel ]. >> supervisor kim: mr. clerk.

can you please call item number 5. [agenda item read] >> supervisor kim: and maria benjamin is already up at the podium, director of bmr and home ownership. i also want to acknowledge that cice yen, as well as deputy city attorney sam ray are also severin campbell is also here to make comments after. >> good morning, chair kim and supervisor peskin.

item 5 would allow ocb to purchase a condominium that is scheduled for foreclosure sale. it is located at 860 mission street, and the building is called soma grand. the original owner purchase it had in 2008 through the bmr program. he had a first mortgage and since 2015, mocd, the planning department and the city attorney's office has been in contact with the owner several times to try to bring him in complianceh the program. he owes the h.o.a. over $35,000 in unpaid h.o.a. dues. in 2017, the owner defaulted on

his first mortgage, and the lender, which is seli finance has scheduled an auction for the property. mocd is requesting from the board to take the most expeditious course of action which is to bid on thenitt the auction for up to $300,000 which is below the allowable maximum sales price, according to the rules. if we are successful, wld transfer t ownership to an income eligible household. if we are out bid at auction, the unit will still have affordable housing restrictions, but it is a costengtn process to work wit investor who purchases it t bring it back into compliance. so we're asking you to forward the legislation to the board of supervisors with a

recommendation so that we can take the quickest and most efficient route to bring the property back. and as you said, chair kim, my colleagues are h to answer any other questions. >> supervisor kim: so miss benjamin, i know this came up, i think two years ago, when i held a hearing on below market rate, and it was said th a least i had heard for the first time that we had lost at least one or two home ownership us to market foreclosure to the banks. just to helpe jog my memory. what is the protocol when we know one of these units is at risk of foreclosure. it just seems plainly wrong that a bank would get to own one of these units when it was with the city that middle class

owners could purchase homes in san francisco. i'm really glad in this case we have caught unit before it goes t of course it seems wrong that we bidn o this. you know, what is the protocol currently, and what can we do to amend this to strthen our ability to procure these units back? >> the current protocos we monitor the units, our units, and when the first notice of default is -- it's usually like three months before their lender has or h.o.a. has the right to actually g foro t sale. we contact the homeowner, and we reach out to them. a lot of times, they don't understand that they actually do have equity in the property, and so they -- they're kind of -- if they're in a financial problem,heare just, like, if they're giving up, we let th know what the value of

their propey is and then that leads to sale of their home, rather than letting it just go. >> so -- sorry. in that instance, we would nit back from them? >> i jus want to understand this universe or the scope of nkhi it's prettyncdile that we have a pretty sizeable bmr home ownership program today and very few of the owners default. so that i think is pretty

extraordinary, well i'd love to get a sense of -- how many b.m.r. units are there? there, and how many fall undere this category where we have to actually work through the bank? >> currently, we have 12 units in this category. they're at different phases of the foreclosure sale. like ma i can't just mentioned, the first phase is called notice of default. in that phase, we usually reach to mocd sf and for the agency m to provide education for the homeowners. the housing counselor will do financial analysor the household to see if they can initially keep up the payment of the property. of cou kin t rogra help out with the homeowners. mocd, internally we have the

program called mortgage assistance loan program which is specifically designed to help homeowners who are in default of mortgage payment or at risk of foreclosure. so it depends on the househo situation. there are different options available fort household? i wou on a more quarterly basis, we were able to help between three to five useholds to bring them back current or help them with different mortgage optio the reason why hee 12 units on this category because we are still actively working with them. they are still also working with their first mortgage nder to ownership modification. >> how many units have we lot toforeclosure. >> for inclusionary program because our restrictn survivhe foreclosure, so we

actually -- just in the last two years, we only have one unit that was actually sold under foreclosure, but now we're working on it, and the new owner understands the restrictions and willing to work with the city to sell the unit to the next qualified buyer. >> supervisor kim: oka okay. >> supervisor peskin: my recollection was we had two -- >> supervisor kim: yeah. >> those two units were not inclusionary units. they were former redevelopment agency properties, where we don't have the -- the restrictions do not survive foreclosure. >> supervisor peskin: right. and once those were foreclosed on, they became market rate units fore. >> the inclusionary rate unit, we're talking out,hich survives the foreclosure. the inclusionary units, we lost that. that's part of -- the

afforde resiction does not survive the foreclosure. >> supervisor peskin: and those are the ones we want to stop. >> those are the ones -- since that time, we have not had any. >> supervisor kim: how many units are like this? this is the mission walk. so hony units are like the mission walk? >> our portfolio right now, we have 700 units under sfra, which either thetion does not survive foreclosure. the units, we have about 1300 units. >> supervisor kim: 1300 total? 0 total, but for the sfra, we have 1300 total. in addition to the two programs, we also have the conversion below market rate program, which is the oldest b.m.r. rate program, which was

suspended in 1988, and for that program, we have about 900 units there. >> supervisor kim: but of what we consider the traditional below market rate un, there's about 2,000 below market rate home rship >> 1300. >> 1300. >> supervisor kim: and of the 1300, there are 1200 in various stages of foreclosure shall we are working with. >> that's correct. >> supervisor kim: and do we require notice to mohcd for all h ofe units? >> correct. for all the units, we have a copy of request of notice for default. so that will automatically notify theder whener there is a default, but for the

counter conversion b.m.r. unit that i mentioned, those were on that time, we did not have the process to have that documenting ready, but mohcd, we have a system, and that e-mail updates for all our portfolios, so whenever there is anything happen to our unit, we get notification. >> supervisor kim: okay. yeah. thank you very much. i do have to say that 12 out of 1300 units is pretty extraordinary, and at some point, i'd like to have an untandin of what we do to ensure people remain successful in their home ownership. but it is for this item before us. >> thank you. >> supervisor kim: thank you, miss yen, and thank you, miss benjamin. why don't we open it up for

public comment on this item. seeing no public comment, public comment is now closed. [ gavel ]. >> supervisor peskin: madam chair, i would move item 5 to the full board with recommendation. >> supervisor kim: gr so we can adopt item 5 without objection, and we can do that ctioou. [ gavel ]. >> supervisor kim: mr. clerk, can you please call item number 6. [agenda item read] >> supervisor kim: thank you. rachel, the ansportation financial analyst from the dept oartmen public works who's here to present on this item. >> good morning.

the proposal allows us to accept a total expend of $926,426 in t.d.a. state grant funds. this is an annual funding source, and the expenditures are similar in nature to previous years' resolutions. the transportation development act of 1971 earmarked one quarter percent of the general state sales tax for funding. m.t.c. allocates funds annually to the nine bay area counties in accordness with the sales tax collected in each county. public works and the m.t.a. are submitting a joint resolution. improvements could include but

are not limited to striping and signing changes, bulb outs, safe hit posts, and bicycle turn lanes. public works proposes to use $232,000 to repair public sidewalks, curbs, gutters and angular returns at various loons tywid the rngni $232,000 will be used for plang and design of curb ramps at various sites throughout the city. locations will be selected from elop l by public works and the mayor's office of disability. curb ramps designed with this grant will be constructed in fiscal year 18-19 with funds from prop k. the m.t.c. does not require local matching funds, and i am joined today by m.t.a. and public works staff. we'd be happy to answer any questions that you may have. >> supervisor kim: thank you very much. seeing no questions or comments from committee, at this time we are going to open it up for public comment for item number 6. seeing no comment, public comment is now closed

gavel ]. >> supervisor peskin: and madam chair, i would make a motion to senhis to the full board with a positive recommendation. >> supervisor kim: thank you, and thank you, miss alonso, for presenting. we will move this forward without objection. [ gavel ]. >> supervisor kim: mr. clerk, please read the next item. [agenda item read] >> supervisor kim: thank you so much. and we have kerrie huang, long-term director of ageng and adult services to present on this item. >> good morning, chair kim and supervisor peskin. we are requesting authorization to enter into ctract w

brilliant corners for rental subsidy to facilitate independent living for eligible residents within the city and county of san fco. services include rental unit identification and acquisition, rental subsidy allocation, unit habitability, tenant well-being inspections, and the modification of housing. just to give ariefackground in 2006, the community living fund was established under section 10.112 of the san francisco administrative code to fund ageing in place and community placement alternatives for individuals who might otherwise require care in an institution. perthe code requirements, daas provides the board of supervisors two documents: commng funityixd s months report twice a year

detailing the level of services and costs incurred, and second the annual plan once a year. the goal of the community living fund is to assist whare at imminent risk for and to prevent institutionization whenever possible. this includes transitioning individuals from skilled nursing facilities like laguna honda hospital which has a dual purpose of allowing people to live independently while freeing be for those who need it. this concludes our report. >> supervisor kim: thank you. and john, thank you also for being here today. i just had a quick question. this is a very low dollar amount, which is great. spend more, but i'm just curious, what can you do with $16,000? >> it's 16 mill

>>visoerkim: oh, i'm so rry. cly, i just came back to rk. this is a large dollar amount, then. closer to 17 million, thank you, supervisor peskin. could you explain what this contract costs cover, and i am familiar with brilliant corners and their work, but what services would be provided under this contract? >> sure. it covers everything from the point for the preparation for movingo indal ll tti time that they leave. so it does a lot of -- they do a lot of work in terms of unit identification and finding appropriate market rate community settings in fair market housing, and it's looking also at accommodations that a person might need. for example, someone might need a roll in shower or an elevator because they need wheelchair access. they do things in -- in preparation for the move,

including looking at floors and if there needs to be a rug or no be a rug. if someone has a wheelchair, maybe they need a harder floor. they'll do thingsikrab bars, and they manage all the logistics of what one might need prior to m in. once someone has moved in, they'll do regular checks more intensively in the beginning to make sure that person is settled in. this might include, youknow, making arrangements with the landlord if something ist working properly. they serve as a liaison between management and the client. thereafter, once things are stable, they'll meet with them every month to do what's called housing retention visits. this requires an individual going out and meeting with the client one-on-one and just kind of doing the -- you know, everything from the -- the habitability of the unit to

repairs to any landlord tenant issues. if they need social services, they'll make the recommendation. if someone is ready for termination, they will make those arrangements, as well, and help ease the facility transition. >> supervisor kim: and how many clients will this serve? >> this contract has a capacity to serve probably up to 120, that amount. of course it's a moving target with rent rates going up. this contract currently serves 102 participants. we a -- we transitioned a couple of new people out, and then there was about nine people that transitioned in this year. that number is always moving and we're always trying to maintain a pipeline as much as possible so people can be housed. >> so brilliant corners acts as an advocate between a landlord and a tenant, and why is that approximately $140,000 perindividual. it's a 17 million contract, and it serves, you said,ough r

120. >> yeah. 'm the director of contracts for the human services agency. the bulk of the contract is the rents itself. >> supervisor kim: oh, i'm sorry, so this inclus the rent. >> yeah. >> supervisor kim: what portion of that is the rents versus the services? >> 16% of it -- i did th right before. it'sbout 16% is just administration costs, and the other three -- it's in the budget. the other 80-something percent is all rent. >> supervisor kim: the other -- i'm sorry? >> so for an approximate cost of about 3 million a year, 2.4 is rent subsidies. >> supervisor kim: 2.4 of the 17. >> it's about 3 million a year, so 2.4 is administration. the way we setup our contracts is we have a set baseamount,

and then we have a contingency. >> supervisor kim: i understand. i understand. thank you so much for t clarification. just one other question. this is actually separate from this particular contract. several residents in my district are recipients of section 8 and work with brilliant corners and are having so much difficulty finding a landlord that is evens section 8 holder.ion 8 so as a policy matter, what can we do to support our tenants who are even -- you know, that are lucky enough to even get section 8, a rent subsidy and get them into housing. it's been incredibly painful to see in particular some of our s.r.o. tenants who won section 8, lose section 8 because it expires. >> it's a very challenging question, but the focus of community living fund and

arelliant corners primarily keeping people out of institutions, so these are individuals that if they were not assisted, theyould be sitting in laguna honda or a skilled nursing facility where it would be thousands of double a month. i think it's double than community living. so the people that have access theto pipeline of units are folks that would otherwise requnsti itional care. it's a different population. these are folks that maybe need help with their activities of daily living. >> supervisor kim: so do you have a 100% housing rate with this cohort? >> yes. >> supervisor kim: so my question is separate and apart from this contract. because this contract with brilliant corners is before us, i'm asking what we can do to help these tenants find housing when they get a section 8

voucher and they're working with brilliant corners to obtain it, to obtain the housing. >> so this question's outside the scope of contract. >> i think this is a new contract to us that had been previously held by the department of public health, and we're taking it on. i don't think we're tully aware of what brilliant corners has. >> supervisor kim: got it. thank you very much. all right. so seeing no further questions from committee members -- actually, is jennifer malvo here from brilliant corners? could you come up, please? hi. thank you. thank you for being here today. >> of course. >> supervisor kim: i was hope that you could answer my question. so completely separate from the contract itself, given the scope of your organization, at areome of the challenges and ideas that brilliant corners has to help some of our

tenants who have won section 8 but are not getting housing on our rental market here in san francisco, and what are some things that even legislatively or from an advocacy standpoint can the board of supervisors or city do to help these tenants because i have several residents in the tenderloin who have been fortunate eno to land section 8, and then languish because they're never able to find housing on the market, and then, their section 8 expires. incredibly frustrating. >> i don't work on that particular program for brilliant corners. i do know what it is, and i can speak to what some of the challenges are. a lot of the challenges are poor credit scores. a lot of the landlords don't want to work with individuals that don't work or don't have high incomes. those are the main challenges thatsee rill b corners. we're working internally on

some of that stuff, but it's a bigger issue. it's not something that we can resolve, like, today or tomorrow, but those are the issues, like, landl are discriminatory. in our case, in our program, we advocate for the client, so we speak directly with landlords unfortunately, i can't speak to the other program that brilliant corners has, but those are definitely some of the challenges that we have as an agency working directly with landlords. >> supervisor kim: okay. thank you. i'm sorry to put you on the spot, but i just thought that you were here or brilliant corners is here, and this is something that has been dogging our office because tenants win section 8, and then watch them languish because they're not able to get section 8 housing. i'm just wondering if there are ways that we can support these tenants legislatively. >> i can put you in touch with

the director of that program, dhe can give you more information. >> supervisor kim: okay. thank you very much. so at this time, we're going to open this up to public comment on ice number 7. seeing none, public comment is now closed. [ gavel ] wendy paskin-jordan madam chair, i move that we send this item to the full board with a positive recommendation. >> supervisor kim: thank you very much. we can do that without objection. [ gavel ]. >> supervisor kim: mr. clerk, will you read the next item, please. [agenda item read]

and w have mickey callahan, ou, director of human resources, presenting on this item. >> thank you very much, madam chair, supervisor peskin. i'll be brief but certainly i'm here to answer any questions. i'm here with community relations director carol isen, as well. we're here with a number of contracts, particularly the fire mou's. there are many changes. our highlights covers most of them, but there are a lot of updates, but parties c with a lot tot table. as a result we did end up in arbitration. there were a lot of work that people wanted to do, and the results of these arbitrations are the agreements before you with respect to police and

fire. additionally, we have a number of mou changes which reflect the agreements that we made with our unions to correspond to ab 119, new employee orientation, and some other minor changes really on the order of howusekeeping to deal with organizational issues and other contracts. i'm very happy to answer questions. maybe that's the best way to proceed. >> supervisor kim: okay. thank you so much, director callahan. there are actually no questions at this time on these items. >> supervisor peskin: let me just say for the record, we've discussed this plenty in closed session, so it's not as though the members of this panel are just saying y. we -- i think we have had maybe three, maybe four closed sessions particularly around local 798 and the p.o.a.'s contracts. we're familiar with the balance of these. i want to salute you and the

employees relation division for all the work that you've done over these past many mo,s and thank you for your work with the board of supervisors. >> thank you. >> supervisor kim: thank you. so at this time, we will open it up for public comment on items 8 through 20. seeing none, public comment is now closed. >> supervisor peskin: madam chair, i would like to move items 8 through 20 to the full board with a positive >> supervisor kim: and we have a motion t move that forward. without objection, those items pass. mr. clerk, are there any other items before this committee? >> clerk: there is no further business. >> supervisor kim: thank you. we are adjourned.

- working for the city and county of san francisco will immerse you in a vibrant and dynamic city that's on the forefront of economic growth, the arts, and social change. our city has always been on the edge of progress and innovation. after all, we're at the meeting of land and sea. - our city is famous for its iconic scenery, historic designs, and world- class style. it's the birthplace of blue jeans, and where "the rock" holds court over the largest natural harbor on the west coast. s inrmation chrofe pionals work on revolutionary projects,

like providing free wifi to residents and visitors, developing new programs to keep sfo humming, and ensuring patient safety at san francisco general. our it professionals make government accessible through award-winning mobile apps, and support vital infrastructure projects like the hetch hetchy regional water system. - our employees enjoy competitive salaries, as well as generous benefits programs. but most importantly, working for the city and county of san francisco gives emplan ooys ortunity to contribute their ideas, energy, and commitment to shape the city's future. - thank you for considering a career with the city and county of san francisco. >> in 201,755.7 million passengers traveled through san

francisco international airport. we have onge 150,000 people traveling through the airport every day. flying can be stressful so we have introduced thera dogs to make flying more enjoyable. the wag brigade is a partnership between the airport and the san francisco therapy animal assistant program to bring therapy animals into the ke port, into the terminals to senger travel more enjoyable. i amgen fer casarian and i work here at san francisco international airport. the idea for therapy dogs got started the day after 9/11. an employee brought his therapy dog to work after 9/11 and he was able to see how his dog was able to relieve passenger's

jitter. when we first launched the program back in 2013, our main goal was to destress our passengers however what we quickly found i that our animals were helping us find a way to connect with our pang. passengers. we find there are a lot of ople traveling through the airport who are missing their pets a who are on their road a lot and can't have pets and we have come in contact with a lot of people recently who have lost pet. >> i love the wag brigade. >> one of my favorite parts is walking into the terminals and seeing everybody look up from their device, today everybody is interacting on their cell phone or laptop and we can walk into the terminal with a dog or a pig and people start to interact

with each other again and it's on a different level. more of a emotional level. >> i just got off an 11.5 hour flight and nice to have this distraction in the middle of i >> we look for wag brigade handlers who are comfortable in stressful situations. >> i like coming to airport it's a lot of fun and the people you talk to are generally people who are missing their dogs. >> they are required to compete a certification process. and they are also required to complete a k9 good citizen test and we look for animals who have experienced working with other orgorganizations such as hospits and pediatric units and we want to be sure that the animals we are bringing into the airport

are good with children and als good with some of our senior travelers. i think toby really likes meetin kids. that his favorite thing. d clikes to he them pet him e up to him and he really loves the kids. >> our wag brigade animals can be spotted wearing custom vets and they have custom patches. >> there is never a day that repeats itself and there is never and encounter that repeats itself. we get to do maximum good in a small stretch of time and i have met ama people who have been thrilled to have the interaction. >> the dogs are here seven days a week, we hav20 dogs and they each come for a two hou shift. >> there is a lot of stress when

people have traveling so to from these animals around to ease the stress and help people relax a little bit. i think it's great. >> one o our dogs has special need and that is tristine. he wears a wheel around. >> he has special shoes and a harness and we get it together in the par lotnd the we get on the air train. he loves it. little kids love him because he is a little lower to the ground so easy to reach and he has this bigurry head they get to pet and he loves that. >> he sm to mind at heappiest dogs in the world. >> many people are nervous when they travel but seeing the dogs is just a wonderful relief. >> what i absolutely love most

about it is the look on people's faces, so whenever they are stressed and flying is stressful these days you g tse wonderful smile. >> im the mom of lilo the pig and she is san francisco's first therapy pig. >> lo joined the wag brigade as our firs first pig. >> wag brigade invited us to join the program here and we have done it about a year-and-a-half ago. our visits last 1.5 to 2 hours and it does take a little bit long to get out of the terminal because we still get a f attention and a lot of people that want to interact with lilo.

>> il honored to be part of the wag brigade. it's very special to meet so many people and make so many feel happy and people that work here. it's been a great experience for me and a great experience for to totoby. >> it's been an extremely successful program, so the next time y are here, stop by and say hi. sa>> neighborhoods in san francisco are as diverse and fascinating as the people who inhabit them and today we're in the western addition in district 5, where we'll hang with supervisor london breed and

experience firsthand the renaissance underway the uchanan mall. buchanan mall s connecting city blocks from grove to turk street and once besieged by violence, today it's reviing community spirit with an urban garden. this is where anyone who grew up in the neighborhood and spend out any time outside we spent time at buchanan mall and we hang with one another and made it work. had fun together. the good news is that it seems like the activation is bringing the coty mmnick to the area. this garden, i think, can do a lot for bringing the community together. my hope is with these cooking demos, that will bring folks out and they will start talking to one another when they probably

normally wouldn't do that. crystal jem started cook as soon as she could start and the coordinator for community grws an organization that teaches cooking and nutrition, sanctifying growing spaces and nourishing communities. >> it was to have a sea of calm for pause and congregating. i see more people out. if they ouhere playing, it's still safer. it'sbeauful spaces and people are less inclind to mess them up. it allows them to want to instill some sort of ownership over this good hing. before we did this buchanan mall project i had walked through here -- hadn't walked through in ten yes because of the dynamics of the neighborhood. >> for residents who kov

founded green street a local business that offers re-cycling for the properties, activation took opportunity for the environment and community at-large. >> it's the but thy of the whole mission north and from the on yards together and now we stand here today pushing good energy for those people around us. i learn businesses through this and now i can share business with my community. >> so good morning, everyone. i want to welcome everyone and thank you all for coming here today: you know, as mayor of the city, it is one of our core responsibilities as a government to provide public safety to our residents and preparedness for any emergencies that come about. both these issues have and always will be a top priority

of mine. anyone in calling 911 in our city needs to make sure there's a live person on the other end of the line when they make that phone call. it is sometimes a matter between life and death. and our 911 dispatch center has seen an increased call volume of 44% since 2011. that is a dramatic increase here in the city of san francisco. it equates toispatchers answering approximately 1,000 more calls perday. that's 1,000 more calls perday since seven years ago. with a growing population in the city of san francisco, we have to anticipate that this call volume will not decrease but will only increase here in the city of san francisco. center, despite many efforts, h was falling short on response times. recognizing the importance of this, mayor lee created a task force to look at the issue,

along with many of the people standing behind meere today. along with increased hiring strategies, the task force came up with a number of innovative approaches to help our dispatch center, tapping 311 to handle non-emergency calls. welcoming back recently retired teran dispatchers to duty, and hiring, training and retaining more dispatchers than ever before. as mayor it has been a top priority of mine to continue to improve our 911 dispatch times. we have put a number of policies in place over the last year to improve our response times, but wean rest on ou laurels and we have to do more here in the cy of san francisco if we want to continue to emphasize san francisco safety for -- public safety for our san francisco residents. and since these strategies have been implemented, we have seen an increase in our response

times by 22 is. which is good but we have nor work to do. h to continue to bolster our dispatch here here at our department of emergency management. so today, i'm introducing new funding to tackle exactly that issue. we are investing $8.9 million over the next two years to train 90 new dispatchers here at the department of emergency management to continue to improve our response time, to make sure that our 911 response times are over the 90% national standard that exists today. we want to make sure our dispatchers have the resources they need to respond to calls quickly. in addition, we are giving them the tools and the technology that they need to do their job appropriately. so the budget also includes technology upgrades that will shorten the time it takes to assipatch fired ance on our streets. it also includes power loss

prevention tech 23408g to ensure utility disrunoill not interfere with our center right here. in short, this funding over the next two years will make sure we have a world class dispat center here in san francisco. our residents deserve nothing less. meeting the national standard of 90% call times within ten seconds demands a fully staffed department and dispatch center, and i am thrilled as mayor to be making these investments for the public safety of our residents. in addition, i want to talk about vstnvestments that we are making for our fire department through this budget. the men and women of our fire department save lives every single day here in the city of san francisco. we have some of the best men and women firefighters here in the city of san francisco. we need to continue to give

them the tools they need to continue to do this beers. this package will include $15 million for new firefighter apparatus, fire trucks, engines, ambulances and command vehicles. the new ambulances are outfitted with cameras to make sure drivers have better sight lines so they're better able to navigate our very tight and congested streets here in the city of san francisco. our men and women in the fire department are also responding increased medical calls here in the city of san francisco, so today i'm announcing we're investing $1.5 million for the fire department to add an additional quick response vehicle. this team and the budget to support them will build upon the success of the ms-6 program that responds to high frequency emergency service users.

the team will provide 24/7 medical response to call services and ambulances that are needed in our streets where we need an ambulance or a fire engine. ll also alleviatetheppreciate o fire vehicles to come to the scene. combined with the additional inments we've made over the past few weeks and that we have announced, i want to make sure that san francisco residents know that we are investing in the future of the city, that we are investing to make sure the streets of san francisco are as safe a can be, and those that are on o ge help that they need and off the streets as quickly as possible. since day one as being mayor, i've always states that public safety has been my top priority. these investments and the funding we're making reflect exactly that. as mayor of the city of san

francisco, i want to make sure that i leave our city in a safer place than when i took office, and i believe these investments will do exactly that. so i want to thank everyone for being here today, andi that, i want to turn it over to our director of the department of emergency management, creberg. >> thank you, may or farrell. thank you so much for your unwaivering support of public safety here in san francisco, first as a member of the board of supervisors and now as mayor of san francisco. as the mayo stated over the last six months we've implemented strateg here at d.e.m. that have allowed us to maintain our goal of answering 90 is pfrs of our 91a within ten seconds or less. the first part of our strategy focused on hiring and training new dispatchers. takes about nine months to a year to fully train a

dispatcher, so it's a long process, it's a huge commitment. the fact that the mayor is giving us the funding the next two years to hire additional 90 dispatchers will make a huge difference for us last year we addlmost 40 new dispatchers and we're seeing the resultsf that right now with our 90% call answering time. the second part of our strategy was to make sure that the public knew which calls should be going to 911 and which calls should be going to 311. as the mayor ed, 40% of our calls that come into the call center really are not emergencies, so here we are, trying to address that issue and let the residents and the visitors to san francisco know that we have a highly functional 311 center that also operates that people can call for non-emergency kind of issues.

we also had an ad campaign this last year, which i think realy helped us in educating the public who could call. at the department of emergency management, we reach more than 25 million people through our ad campaign last year, through social media, bus ads. you probably saw thed on bus shelters, as well, be it the 311 or # 11. our strategies have increas our hiring, redirected calls, and allowed the public to be better educated. the announcement today of the additional $8 million to hire and train 90 new public safety dispatchers over the next two years is critical to maintain san francisco's ability to meet and exceed our call standards. for our residents, businesses, and visitors, this is an investment in our ability to quickly receive help when you have an emergency when you call

911. for our dedicatedndard working 911 dispatchers, this is also an investment in you. you've worked long hours over the last few years, oftentimes working mandatory over time, being away from your family, being away from your loved ones. with the continued investment in 911, we are hoping that we have the appropriate staffing level and that people will be able to have a life outside of work, as well. so thank you, mayor farrell, again for your vision and for your investment in san francisco's 911 system. the collaboration and coordination that we have here in san francisco between our public safety departments is something that we think is quite wonderful. we work ver closely with the fire department and the police department. none of us could do it by ourselves. really, it is this investment in the entire public safety system that's going to make a

difference. so at this point, i'm going to turn it over to my friend and colleague, chief hayes-white, to say a few remarks. >> good morning, everyone. thanks for comingout. first and foremost, i'd like to acknowledge and applaud mayor farrell for his efforts not only as surprise but as our mayor. as he said, he has always prioritized public safety and for that we are grateful. he has always been a champion about keeping our community safe. with all of the challenges that we see in an ever growing city that we want to keep safe. also, like to thank mayor farrell for his investment in the department of emergency management. it's all about partnerships and collaboration, and the funding is much needed at the department of emergency management. that is the first agency that's call when someone is in need of help, and you need to have a high functiog department in department of emergency management to be able to ge

the appropriate resources out to the streets of san francisco via the san francisco fire department and san francisco police department so thank you for that investment. that's where it all starts. we're very proud to say that it was a privilege working for mayor lee, just as it's a privilege working for mayor farrell, and mayor farrell has expanded upon some of the initiatives of the lee administration. as he mentioned, over $13 million for new equipment to keep our members safe and our community safe. it's very important that we have state of the art equipment. it does a few things. not only does it add to the safety of our members, but it achieves goals such as vision zero goals. all of our specifications now for apparatus, talked about the importance of vision zero. making sure we have environmentally responsible vehicles to the highest he mission standards as well as

moragile vehicles to navigate through our windy and narrow streets here in san francisco. so making that investment and bringing on a new you are fleet will achieve a whole lot of different things that we really appreciate. just as the department of emergency management has experienced a boost in their call volume. we have, as well. it kind of makes sense, right? 25% increase in call volume since 2013. we're one of the busiest fire departments in the nation. we run over 150,000 calls a year, and we pride ourselves in getting to the scene within about a five minute time period. if it's a medical call and someone needs transport, our response times are back where they should be in that we get an ambulance to the scene within ten minutes 90% of the time and that's because again, the great investment that we've started making in the lee administration and has continued in the farrell administration. we appreciate the continued support of mayor farrell and look forward to continuing to serve the residents and