has to include hiring two bilingual certified teachers for that many kids. the district must support parents and children with an immediate plan to keep our classroom safe and sane. our kids learning and thriving and parents are appreciated and valued. thank you for your time. 's. >> [speaking spanish] >> good evening. my name is jessica ortega and i am the mother of a fifth-grader at monro. [speaking spanish] >> voice of translator: i'm here because i am very concerned and i realize that there are parents of other ethnicities that are just as concerned, not

just latino parents in what is happening. [speaking spanish] >> voice of translator: as the other parents mentioned, we have gone through at least three principles and this has caused the school to become unbalanced and uncontrolled. the current principal lacks a proper work ethic and has not been able to handle the problems that we are facing. [speaking spanish]

>> voice of translator: i also want to express that this has also caused an emotional imbalance in both the parents and the children. it has been two weeks that we have been without a teacher and the people who have been sent, lack professional ethics and human kindness. i think that the academic portion is one part of its, by the other part is the emotional aspects that we have not focused on. [speaking spanish]

>> voice of translator: another thing that the principle has allowed is a fact that there are more than 40 children in the classroom. he comes from the musee from new york and the laws are different there. [speaking spanish] >> voice of translator: i appreciate all of you and i respectfully ask and hope that you will find a quick resolution to these problems because they

are affecting all of the kids. a lot of my child friends are moving to other schools and i don't want to have to do that to him in his last grade at elementary school. >> good evening. my name is peter. my daughter is a fifth-grade student at munro elementary school. i am here to sound the alarm in regards to the situation that has quickly spiraled out of control under the guidance of the principal. the school year started on the 20th of august, absent of not one but 20 bilingual teachers we were promised. let me be clear. forty-one fifth-grade students started the year in an overcrowded room without a single qualified teacher.

firstly, it is worth noting the school is holding a meeting tonight to discuss this exact topic. most parents are not able to attach both meetings and many are there tonight to and are desperate to hear of any news or progress. my daughter has been a student at munro since kindergarten. it is a small school with a grunt -- great sense of community. we are grateful for the wonderful teachers that have worked tirelessly educating and shaping our daughter's future. in fact, they are sorely missed. the past seven days of schooling has been a disaster by all accounts. the third substitute teacher started this week. the overcrowded class has been reduced by some parents are choosing to take their child elsewhere. i feel ashamed that there is an element of release -- relief and hearing this terrible news. the fifth-grade students at munro elementary are being monumentally failed. i will repeat that. the fifth-grade students at munro elementary have been monumentally failed to. the communication has been disgraceful. there was no e-mail, no letter or phone call to even prepare us for the possibility of what was to unfold. we were told by our children on the first day. no one knew where no one cared.

the principal is negotiating alternatives from a position. for adjusting -- suggesting a english speaking teacher with a spanish-speaking aid is not enough. the majority of students are behind great level -- grade level and slipping quickly. trust has been broken and confidence is gone. sadly, our children are paying the price for the negligence. hopefully the union school district hears our cause of distress. the alarm bells are sounding. thank you. [applause] >> my name is danny kim. for 20 years, i was an educator. for the past six years, i have been a parent to just want to love my kids go to munro. and my son is in this fifth-grade class. for the past couple of years, he has experienced bullying. but the saving grace for my son has been wonderful educators that have worked with him and his classmates to create a safe environment. that has been why we have

trusted our school and the people who care for our kids. when my son came back this year, there was no teacher. on the first day, the sub made fun of him and another girl. the girl threw a pencil at his eye and and at that point, we knew that in that particular environment to, my son would not be safe. we are not just talking about learning, we're talking about safety. for my son, that meant i needed to pull him out and do what i needed to do as a father. that is what i did. i have given a lot to this district. he really is sad that it has come to this. my daughter is still at the school. i am glad for that. in in this case, my son has expressed the cost of that. why am here today is because i support my fellow parents and the community at munro that something has to be done. thank you.

[speaking spanish] >> voice of translator: good evening. my name is jasmine ortiz and i am also a mother of a student at munro. [speaking spanish] >> voice of translator: when the meeting started, i listened as they discussed renaming a school after our former mayor derek [speaking spanish]. >> voice of translator: i i heard a member of the board mention that when you walk into

that school, you can feel the love and the joy in that school. unfortunately, that's not happening at my child's school. [speaking spanish] [speaking spanish] he was really excited -- >> voice of translator: he was really excited about seeing his friends from the previous year at exciting about meeting his teacher and excited about his last year and his promotion. [speaking spanish]

>> voice of translator: as you have heard before for the reasons stated, a lot of parents have pulled their children from the school. one of those children was my child's best friend and my son is very sad he won't be able to celebrate his graduation with him. he doesn't want to go to school. [speaking spanish] >> voice of translator: thank you for listening to me. i want us to find a solution.

i want us to find a teacher that would treat our children with the love because that is important to them. he has been learning everything. he has realized that munro was not welcoming to them. the school was dirty when they started. [speaking spanish] >> voice of translator: there was still posterboard and torn pieces of paper from the previous year, this year. thank you, very much. [speaking spanish] >> voice of translator: good evening. my name is benito ortiz.

[speaking spanish] >> voice of translator: my son is also in the fifth-grade. he is the third one, third-generation at munro. [speaking spanish] >> voice of translator: i remember in previous years, it has always been a great school. there was even some renovations done. [speaking spanish] >> voice of translator: i want to be direct. this problem started to watch when years. [speaking spanish] >> voice of translator: my son was bullied and the teachers and

the staff and administrators have not been doing a good job. [speaking spanish] >> voice of translator: and i ask you to look at all the people who were here tonight. obviously something is wrong at this time that u.s. representatives look and find what is wrong. >> good evening. i want to thank the families who came out tonight. my name is rosemary and i'm a long-term -- long time. a community member. i've been there since 2002 with two current students that while they are and i started a fourth and fifth grade class.

my daughter is an alarming of lowell at a recent college -- college graduate. i lived what what blocks from this quality advocate for services for the families and residents of district 11. the students are representative and our working class immigrant community. a community that relies heavily on education to improve lives and education of children. these families are considerate, respectful and supportive of their children's education and the schools that they attempt. it is an understatement to say this administration, the current administration is committing a grave disservice to the community. families and our students and our staff. families in this situation are experiencing unnecessary tension , frustration and sadness with the time lost at work that they have had to take off. hurrying here overwork after cleaning houses. sleepless nights, a lack of structure. and the one place where many people look for structure in the classroom. last year the administration disregarded community input

throughout the academic year and failed to call for a single community meeting prior to submitting the budget. which i addressed or informed the district about. the result of having failed to communicate and collaborate with the families and the stop has created a current situation of an unsafe and overcrowded and ineffective learning environments. the situation is not only completely chaotic but especially disruptive to the children and their families causing numerous inconveniences and moving children to other schools across town and losing friendships made over the last five years and disappointment and that public school. my husband and i really want to continue your currently, we are told to support staff pops and from time to time but they are finding the situation incredibly difficult to control or instruct they are, intern, snapping at and punishing and sometimes criticizing our children for something that is not their fault. this set up that she has set up is not working for us. our efforts as parents to

support the administration initially allowed us to go into the classroom but then told us we weren't allowed. >> thank you. >> she continues to tell us we can assist and it tells us we can't. and puts up pneumatic -- numerous obstacles. >> good evening. i want to start by reiterating something that i think the board president said that you all have equity priorities. this is an equity priority right now, right here. if you want a project for the week or the month or the year, here we are. i am a long time munro parents. my daughters in the seventh grade and my son is in the fifth-grade. the difference in their experiences has been dramatic. not only is my son a former foster youth who has been repeatedly failed by adults and public institution, but he it has now been failed by his school. despite being on the southeast side of the city and full of immigrant families, families have done a great job at educating children.

many of whom, like my son have high needs. today i cannot say that this is true. we do not educate our students the same anymore. we have lost all of our veteran spanish-speaking teachers. we can't seem to keep a principal and we are putting the lives of our children at risk. they have no teacher, and all order has been lost. i feel quite certain that if this was clarendon or another school or any westside school, any of the fancy schools, that everybody wants to go to, this would never be tolerated. we are not a rich school but we are equally, if not more committed to demanding the same quality of education as students from those westside schools and we will not be ignored. our principal talks a lot about the spanish-speaking kids in our school who are mostly in spanish immersion and how they have the lowest test scores in all areas. if things continue as is, they will surely worsen. this is a high need population and for seven days, we have had

three subs, 40 enrolled students in total chaos in the classroom, which i have witnessed. nothing about what i witnessed is acceptable and you are elected representatives who have the power to do something. at a minimum, we are asking for two certified teachers as promised by the principal and extra support staff or the fifth-grade spanish immersion class. thank you. [applause] >> thank you. thank you to all of the parents that came out for it munro. we appreciate your presence and your input. our next item is section g. i believe that is all of our public speakers. our next item is section g. the special order of business. we have not tonight. section h. is a discussion of educational issues. we have not tonight. section i is consent calendar items are moved. we have none. section jay is the introduction of proposals to committee. altogether, we have four

policies. the public and board comment on proposal. if anyone has signed up, which i have no cards at this time,. ok. all right. susan solomon. come on up. >> thank you. this is in relation to the policy for prior authorization to use personal belongings at school and reimbursement if they get lost or stolen. i just wanted to make sure that the board knows that there is a contract provision and both the search to vacated unclassified contract that says the following this is article 14.4.5 active certificate and 15.2.6 at

classifieds. the district shall reimburse a teacher or a pair just a educator for damages or theft resulting from attack, assault of physical threats, robbery or vandalism when said damage or theft occurs in the line of duty , including supervision without fault of the teacher. it is possible that i am misreading the policy, but it seems to me that this policy will only provide reimbursement if the personal belonging is being directly used for instruction. the contract doesn't specify that it is a belonging that is being used for instruction. thank you. >> thank you. item two is board policy 3350. and play travel expenses and work policy. item three is board policy 5148,

childcare and development at preschool early childhood education. can i hear a motion and a second for first reading? >> moved. >> second. >> thank you. unless i hear otherwise from council, we will be sending these policies to the rules policy and legislative committee ok. thank you. section k.'s proposal for immediate action and suspension of the rule. there are none tonight. section l is our board member process reports. appointment of commissioners to committee. at this time, we would like to announce that all of the board committees will remain the same. we made a leadership decision to keep the committees in the same order because of the transition

of board members which will occur in january and new appointments will be made in january. so just to reiterate the current committees and their chairs, buildings and grounds and services, i will continue to chair with matt haney. curriculum and program commissioner norton will chair with commissioner cook. rules policy and legislation, commissioner sanchez will chair with commissioner cook and commissioner ross say. the ad hoc committee on student assignments will be chaired with commissioner haney and commissioner norton. personal matters, labour relations and affordability, the vice president will chair with commissioner sanchez and commissioner norton. and the ad hoc school district city college joint committee will continue to be chaired by myself and trustee, alex randolph. we will be with commissioner

haney and commissioner norton and trustee selby. and the city college oversight committee will actually josh i currently am on but i have resigned from it. and commissioner cook and the vice president -- vice president cook will be taking that position as soon as we transition over. that will be the committees going forward. please let us know if you have any questions. item two, standing committees. we have no meetings that have taken place as a last board meeting except for buildings and grounds and we announced all of the action items on the apps. forge, two membership organizations. does anyone have any updates on that? and the other reports by board members? vice president cook. >> i just wanted to wish

everyone a happy first week of the year and on friday, i have been presuming my friday morning school sight visits. i would like to thank the tenderloin community school of san francisco and the chinese immersion school for welcoming me. i will be attending other schools this friday. also, on the first day of school , i attended wallenberg high school and another elementary school. i would like to thank them for welcoming me. the last thing is i'm a proud member of the san francisco mentor for success program. and my student is in the western indigestion. i got him a fortnight backpack to start the school year. apparently it grows in the dark which i did not know until he told me. if you are not into the program, i encourage you to participate.

>> any others? i too want to thank hillcrest and francisco even though the superintendent sounded like he went by himself like he was generous to let me join him. i want to thank both of those school communities for allowing us to be there on the first day of school. i also just wanted to welcome our new deputy superintendent two has disappeared. see how special she is. i just want to welcome her to our group and -- there she is. [laughter] you have cheesecake in your teeth? yeah. [applause] >> welcome and congratulations on your new role. i'm looking forward to working with you. any other announcements by board members? ok. calendar of committee meetings. are there any upcoming meetings to announce.

>> rules committee will be meeting on thursday, september 6 th at 6:00 pm. >> other meetings? anything scheduled at this time? no. section m. is other informational items. we have no reports tonight. it is a memorial adjournment. there is no memorial adjournment tonight. at this time, will take public comments for those who have submitted speaker cards for close session items. we have none this evening. section o.'s closed sessions of the board will go into closed session. we will be back.

>> they get the authority at the district to be omitted. section q. is adjournment. this meeting is adjourned. thank you.

>> clerk: item 2, opportunity for the public to comment on any matters within the committee's jurisdiction that are not on the agenda. seeing none, item three, election of chair and vice chair. >> hello. >> any nominations for election? >> sure. i'd like to nominate brenda to be chair, and vice chair,

kristin. or should we do these one at a time? okay. i'm way ahead of myself. >> second the nomination of brenda for chair. >> i third it. >> note mr. hughes is in the room now. >> well, we saved him a seat. >> all in favor? [voting] >> and i'd like to nominate kristin chu as the vice chair. >> second. >> second. >> all in favor in. [voting] >> good. thank you. any public comment on the election? seeing none, let's go onto the next item.

>> item four, approval with possible modification of the minutes of the april 21, 2018 meeting. >> any public comment on the meeting minutes? seeing none, move for approval. >> i move for the approval of the meeting minutes. >> i second. >> the minutes are approved. >> item five, presentation from the city services auditor regarding the c.s.a. work plan and possible action by the committee in response to such presentation. >> good morning, committee members.

i'm the chief audit executive for the city services auditor of the controller's office and i'm here with my colleague, director of city performance, to provide a quick overview of our work plan. so just really quickly, as you know, the city services auditor was established by city charter. as you know we have pendic f which lays out certain functions for city services to complete. we receive a budget set aside of 2/10 of 1% for the city's budget. we also receive g.o. bond proceeds amounting to approximately 2 million, and we have a total of 68 f.t.e.'s in the total organization. so this slide shows the large

department that covers our general bond. functionally, c.s.a. has two units. so we have audit, and we have city performance to ensure that we fulfill the charter mandate for appendix f. as it relates to our work plan process, it's actually driven by your charter and administrative code. we also do risk analysis, and we receive information or requests from our executive leadership as well as our department, and we have our bond and capital programs, as well, that dictate our work plan. >> tanya ran through that

really quickly. you're familiar with our planning process and mandates, but ask us questions at any time. these lists our charter requirement, which you are familiar with. we are now growing ourlene program, and that's probably or biggest single addition to the capablity of our unit in the last couple of years. we were training a lot of city staff inlene methodology and then training our department to do processing with departments citywide. the others, you are familiar with. i will note also the data academy, which is a training program to teach city staff basic software that they need for their jobs in a very simple format, and now we teach them more complex things, and we're really proud of that. we hit the three year mark -- the five year mark in three years in trying to grow that

program. again, just to touch on a couple of our major projects. you saw a project of our work land discussion in our may meeting. between then and now we've finished out the process that tanya just described. we've finished our balancing. we'll touch on some other things in a little bit. department of public health, probably the biggest single technology acquisition that the city's doing over the next couple of years are electronic health records. we're working with them on that. at the transportation agency, we're just finishing a program which tries to simplify and stream line the public noticing process. we're supporting the city's capital planning department with a number of moves and changes and new building sites,

the ongoing work to empty the ha hall of justice, and a permit center at 49 south vanness. our performance program, you've seen the growth of it in recent years. the on with the new mayor, we are interested in meeting with her and her staff on how she'd like to move forward. we're assuming just in preliminary discussions that they're going to be taking some of the indicators that were shown in the score cards and starting a process across city agencies to move those things forward. she's very well aware of our program. we mentioned the data academy, and then, the department of homelessness and supportive housing now entering its you third year of existence, right, and we're still under the mandate, as are all city agencies getting this up fit up as quickly as possible, helping

them with challenges like the new software system that they're undertaking, building sites. again, there's a lot of work that we can do to help that work go successfully. very important kriss cal important and a kriss cal leadership position for everyone in the city. and then i'll hand it back to tanya to talk about audit programs. >> good morning again. just to adequately ensure that audits promote best practices and accountability, support informed policy divisions, this represents a balanced portfolio of work based on risk. and the result of our work is high quality audits that conform to best practices. as our operations have become more complex, diverse, existenter connected over the years, our work plan has also grown to be more complex and robust that grow to involve multiple agencies across

functions citywide. so for example we've developed our ongoing construction and capital audit program involving our chapter six departments to reflect the city's increasing investment in capital projects. we've completed numerous varied construction audits, close outs, change orders, along with risk assessments. we've also created our information technology cyber audit team to proactively assist departments in identifying improvements for safeguarding our critical i.t. systems and information, regulatory compliance and redundancy. to shed more light on critical multidepartment light processes and associated risks, our work plan incorporated performance audits that involve multiple agencies to reflect the complexities and interconnectedness. so this just gives a broad stroke overview of how our work

at c.s.a. audits have changed since i've been here. i'll discuss it a little more in depth. so in this coming year, we will be performing a number of construction audits. as you know, this committee has asked us to do audits of the bonds to ensure that our bond spending is in compliance with the voter mandate, and with that, we've enlisted the services of comings. and in the past year, cummings has completed five g.o. bonds, and this coming fiscal year, we'll be doing four more g.o. bonds, and we'll be performing a large performance audit at m.t.a. on their capital program delivery. in our citywide compliance program, the overall goal of that program is to look at

compliance, internal controls, and benchmark against best practices. so as you can see on our slide we'll touch on processes such as purchase cards, payroll procurement cash and so on. and we're conducting audits of nonservice providers to ensure that departments are properly monitoring our nonprofit organization contracts. we are currently conducting a performance audit that spans across seven departments regarding citywide monitoring practices for nonprofit organizations, and that audit will be begun, more than likely, at the latter part of the fiscal year. we will continue with our performance audits as it relates to the mandates audits that are mandated by the administrative code such as political activities and

franchise fees. we look at whether departments are complying with policies, procedures, are doing their work in an economical, effective manner, but also, we want to look from a perspective of forward thinking. and so we do that through our surveys and through our benchmarking of leading practices in the relevant areas to help our departments think about how they should go forward and to ensure that our recommendations are sound and to help city operations become better. so we'll be conducting audits around fees and permits as well as looking at the ethical culture of the health inspectors. we'll be implementing a citywide inspections program at fire, at planning, and at building, and we'll also be looking at the ethical culture of our inspectors this coming year. we're going to be looking at

the staffing of homeless shelters, citywide i.t. procurement and public health city option program, and we will have a divisional audit at the p.u.c. over their real estate department. as it relates to our information technology and cyber security work, we do that work in collaboration with our department and other stakeholders, and we also work in collaboration with the department of technology with the city information security officer. and so we'll continue our work around security and information controls audits across the city as well as continuing with assisting with post implementation services with the new financial and procurement system. and as peg mentioned, the procurement department has the largest procurement ever from an information technology perspective in the city, and we'll also be working with the department of public health around that implementation. and you'll hear later more about our whistle blower program, which is on my slide.

we'll continue with our follow up process. the value in an audit is not the findings, but it's actually the implementation of the recommendations, and so we really work hard to ensure that we have a robust follow up process. we follow up at every -- at six month intervals to ensure that departments are implementing our recommendations. and i'm proud to say that our recommendation rate is 98% of our recommendations over a two-year period. and we will continue with assisting with disaster recovery, and most of our work, when we're having a disaster or the city is assisting with other disasters, we're ensuring that our records are intact and we're able to receive back the -- recover our costs as it relates to the services that our city has provided. and we're also doing audit work to support the department of police accountability, the ethics commission, and at the

police department. >> so that's a lightning quick run through of our work plan. the narrative, which is published on the website, has a high level summary and major service area topics of our planned work. there's a table in the back which is the largest, i think 100 audits and projects by size, the number of staff hours we expect those things to take, but just to remind everybody and for the public's benefit, the detailed work plan that is underneath that is a couple of hundred lines of different audits and projects that are linked to the work orders that are in our budget and each of the assessments and risk analysises that tanya mentioned. we're happy to answer any questions that you might have on the -- either the general level or the detail level of those and discuss it if we have an audit that needs or a project that meets a concern or

an issue that you raise. we might have something in our work plan. we've certain tried to fit what we do to the go box interest and mandate. one other project that i would mention in that vein is we do a wrap up of general obligation bonds which i may remember from last year. we made a number of improvements to it, and you include it as an attachment to your annual report, which has scope schedule and budget for all g.o. budget programs. it services our program purposes and serves yours, as well. so i'll just stop there and ask if you have any questions or feedback if you've had a chance to look at the work plan, and we're happy to respond to anything that you'd like to raise. >> yes, do you want to give a few words and then the liaison report? skbl i can be the liaison to

the c.s.a. i think we're at a $9 billion organization -- or 11 -- $11 billion organization, and i think it can be hard to make these types of decisions in an organization this big. and i really applaud the thoughtfulness of the group in making these. they're not just sort of throwing darts at things, they're actually following a specific process year over year. i think that process and the work of the group has resulted, in my opinion, is a very successful body of work coming out of both the audit side and the permit side, and so i'm more than happy to endorse the work plan for this year. >> any other comments? >> i would like to make a few comments. i would like to echo what we

just heard, that this has been a very successful effort on the -- for the audit committee. i think the city is lucky to have the kind of leadership that it does of all of you that are working on this. i think what i have seen is a growth in the approaches that you've taken to performance and audits. the issues that i've been focused on more recently is that most of what we do, we approach as a city from the agency perspective. we look at how departments are functioning and what their mission is and how they're leading those missions. and that's the right thing for the city to do to ensure that the taxpayers are getting their worth, and there's another perspective, and that's taking it from the direction of the citizens. so for example, if you're looking at the hall of justice, the capital improvement plan,

has -- is there a process for input on what's needed from the standpoint of people who use that facility, not just the people who work there and whose job involves that? for example, for years there's been a hard time getting child care facilities at the hall of justice, and yes juror expect to show up and have a place for their children while they're doing that, and there's been an actual resistance to all of th that kind of stuff. when you're looking at disaster recovery, part of that is going to be right off the beginning, as you know, is going to be estimating what the costs are for replacing and repairing things that have been damaged. in '89, when i was involved in that earthquake recovery, the big issue was of course residential properties that were damaged, and the need to decide whether or not someone could go back into those

properties, and there were not enough city building inspectors to go around and do that. so essentially we deputyized private building inspectors to go through and decided whether the situation would warrant someone briefly going into their house. so that makes me think when we look at disaster responses, are we training private building inspectors so that they're ready to go in the event of an earthquake, because you don't have any advance notice that it's going to happen. so those are the kinds of things that come up when you're looking at it from the perspective of the person who needs the services as opposed to the people who are providing the services. so i had a list of some examples that are cost cutting in some ways for specific subpopulations. i used disabled and seniors, as one. i used women as another, about

what's happening to minorities and to african american populations in the city, declined from 12% to 5%, and what do we see about what the city has provided either in housing inspection for the quality of housing that people have or their transportation to get the jobs or their schools or whatever. there's a whole lot of things. so my hope was that in today's meeting, you would take from us or my colleagues would concur, a request to come back with some is proposals more specifically tailored to a perspective of the residents in a cost cutting way. you've made a lot of steps in that direction, and you sent me an outline of what those are like, and they are -- they are good, but they are -- continue to be focused from the departmental perspective as opposed to the citizen

perspective, and there are not too many places, other than here, where citizens have an opportunity to come and speak and raise those issues. so that -- that's my proposal, is that we ask for inclusion of cost cutting, citizen oriented reviews. >> any other comments? i think robert, you had a comment. >> well, i -- again, from -- i just go back and look at the mandate for go box authority or role or oversight of the c.s.a. it seems like it's a limited scope to review benchmarks, review whistle blower issues and review audited. to the extent those efforts cover the citizen input, i -- you know, we can look at that.

but i just -- i'm not sure i quite understand what that would mean or what specifically we're asking the controller's office to do with respect to our authority under the charter mandate. >> as i understand the establishment of the c.s.a., it was part of dissatisfaction with the city's performance on streets and sidewalks and parks. and so the proposal came originally from the chamber of commerce to ed harrington, and he outlined a program for auditing that included specifically those areas, and then, sort of an add on, whatever else. so if you look at it from the genesis of this, it was very focused on the infrastructure of the city. it was not focused on the services of the city, except in the broadest sense. and so what i'm saying is that here, we have gone now since,

what was that? 2002, something like that, so a decade and a half. a lot has changed in the city, both in terms of how many things the city needs to provide and in terms of the population that we have. and also, for the first time since 2002, we have a major change in the leadership of the city. this is the first mayor we've had who has come from a district election where they've worked closely with residents in a particular neighborhood. the first time since that time that we have a board president who comes from a district that has income inequality and housing challenges and job challenges. and then, we also now have the city controller just reappointed to a new term. so it is a time to take a deep breath and just step back and see, do we want to look at this from a higher level. that's all i'm asking.

>> my observation, mr. bush, is that while -- while the points you make are worthy to be explored. i also heard mr. carlson's comments reminding this committee our very specific function as related to what, you know -- relating to our responsibility. so i -- my comment and my take is that while these may be varied issues, and the timing, mr. bush, you mentioned, i think this may be a time for the city -- some aspects of city government to be looking at this, but i don't really think goboc is the best vehicle to explore these because our mandate is very specific. so i think if you have a wish

to explore these changes to c.s.a.'s function, this -- this is not the right venue to do so. i think you go to the board of supervisors to change these -- these responsibilities or to increase these additional aspects of audit and performance done by the controller's office. >> i don't see anything in the charter that precludes us from taking these steps. i think that you're taking a very limited view of what the language -- i don't think we're precluded -- when we say we're going to do performance audits, what are we exactly auditing? and i'm not even suggesting that i have the answers or even know exactly where it should go. i'm sure asking that the c.s.a. staff come back and give us their ideas on what else they see they might add. >> so just a suggestion which might help. i had sent a couple of example

doe s, where i agree the opportunity to work in an interdepartmental way is one of the huge advantages of our function, and we try to take that seriously and staff things which need staffing, the healthy streets outreach center was the example that i had e-mailed where this is all the departments th departments that are working together, and the intersecting service and resource demands that are represented by that. there's a new operational function at the 1011 turk street. we're providing the staff and measurement resource support so that they're able to measure what they're doing, show result. this is an example of the interdepartmental work, citizen focused work as well. i guess probably the example that pops up in my mind is the work that we're doing for the permit center, which is very

explicitly to be designed from the city and user point of view. when you come into the new place that the city will build in a couple of years, what's your perspective, but understanding how the users are going to interact with that space and use it as a permit center. so i think we're doing a lot of things that meet this concern. i guess one suggestion i had which might help bring the thoughts together is, you know, we -- like i said, we're -- we've made a bunch of improvements to our performance measurement program, including the score cards, which are supposed to focus on major service areas and be cost cutting across all departments. the new mayor's only taken office. we can have that conversation shortly and bring back to you a discussion of the performance score cards and how they relate with you these concerns. that would be fine to do if you

have another suggestion but that's one that did occur to me listening to this conversation. >> yeah, and would just add in our packet today, we have the goboc iffacility -- facilities user perception survey. i think that's definitely a citizen centric input. if you have a concern, let the controller's office know, and they'll do that. i don't know that goboc needs to take a specific action on that at this point. >> for me, i think there's two aspects of this. one is -- one is, are we communicating that? i mean, you can tell us -- i mean, you just very specifically talked about the streets program and how the multiagency's doing that -- and the second aspect is are we

going to ask the c.s.a. to do something different. this could be just a communication issue, so if you take the streets perspective, there's a number of e-mail -- there's a number of things that are happening across multiple agencies, and could we tell that story to our citizens in a way that makes sense? i mean, one of the things we've been struggling for months, is our website. how do we say something on our website that really makes sense and adds value to them, that touches their lives. we know there's a lot of things that are touching their lives, and we know that the city is rk woulding on some of our most important issues around homelessness or issues. some of these issues are supported by the bond program. we're building housing because we have a housing problem. so my recommendation would be to think about how do we tell a comprehensive story, even with the dashboard,