thing. for some psychological reason, it makes the wait feel less, because you can see where it is and where it's going. is there any possibility for any -- i don't know the right term, but realtime monitoring of the bus that you've logged into. is that something that we're asking the companies to look into? >> yes. it's possible. and when, in fact, we're looking at new signage, right now, we have l.e.d. light signage, which allows some texts, but the new signs will be liquid crystaldy play l.e.d., so we would be able to display graphics and potentially, depending on the design, show where the vehicles are in relation to where you are at that stop. and that feature would be available on your smart phone. >> vice-chairman heinicke: just thinking about a visitor, who

isn't in the system being able to sit there at the stop and see where the bus is on the signage is pretty remarkable and exciting. >> chairman brinkman: i would like to go to public comment. >> clerk: alita dupree. >> chair brinkman, members, thank you. alita dupree, for the record. i was reading over this report at home. this is very important work. when i came here on my first long trip in the fall of 2009, seeing the next bus signs and then missing them when next bus went into decline. so it's important to of a options. there's a place for signage. i have a phone, but there are times when i don't want to take it out, so i use the signs both at the shelter bus stops and in

the subway and i like the bus signs in the subway. and i do miss the video monitors which show the position of the trains in the subway and on the external extensions of lightrail. it's important to be engaged. the technology doesn't make the vehicles come faster or have anything to do if you will get a seat on the vehicle. but it does help in situations of inclement weather and being able to be empowered with choices and muni gives me lots of choices. so it's important that we make a

strong investment in this program as we introduce more people to muni, as they return to san francisco repeatedly, they can use muni each time. thank you. >> chairman brinkman: thank you. do i have any more public comment? anyone else? no. seeing no more public comment, public comment is closed. if i have no more questions or discussions from the directors, i will entertain a motion. >> motion to approve. >> second. >> chairman brinkman: all in favor? aye. hearing none, it's approved. mr. lee, thank you so much for the presentation. for all that we hear about people's hate and love for the next muni system, we have very few of them here. so i will speak out for all the riders that really depend on that system and say, this will be such a huge forward for everyone to allow us to maximize what we can do with this. thank you for all the work that you are doing and going to do on

this. thank you. i think next we will go to general public comment and then we will finish with the director's reports. >> clerk: general public comment. an opportunity for members of the public to address the board but not anything on today's agenda. starting with alita dupree and megan colford, first two speakers. >> chair brinkman. thank you. general, miscellaneous muni stuff. use the app. my two hours is on my ticket. i find out how to buy the day pass. it works. thank you. took my first ride through the tunnel. going through the tunnel was find. smoother, quicker, though i think there's still some congestion on the tail end that

we have to work on. so we're going quickly through the tunnel, but still kind of bottled up at castro and portal and see three or four muni cars waiting in line, so we have to work on that. concerning scooters, i'm encouraged by that. have to hear more about them. i'm not getting anything about them, and i'm not going to mention any names, but i was not able to get answers about scooters. with one company i called and it was a person that i called and it was a third party that wanted to take my information. apparently, i'm not speaking to an employee of the scooter company, so there could be some privacy policy issues there. the other company said, we'll send out emails. proposals were made, but there

is no information. i wonder if we really vetted out the customer service aspects of this. when a permit is granted, the answer should be available immediately after the time the permit is granted. i think it's a standard that any customer would ask of a question that they wish to transact business with. thank you. >> chairman brinkman: thank you. next speaker, please. >> megan colford, cynthia gomez and herbert weiner. >> i'm megan colford, here on behalf of lime, as community affairs manager for the bay area. we were disappointed in the decision issued last week to give permits for scooter operators that have not engaged in the community, who have very limited experience. furthermore, we believe that lime was unfairly overlooked in the process for the community

engagement projects that i've personally led. for one, lime has committed to hiring locally. we've held a variety of pop-up hiring events in areas like the bayview and we're working with organizations like young community developers and collective impact to bring hard-to-hire individuals on our team. we have the most robust low-income program in the industry with significant discounts with text to unlock capabilitie capabilities. one of the operators that you selected does not even have a low-income program. we are the only company that committed to serving the west side of san francisco, a region that's been routinely neglected and many of the transportation initiatives. lime operates in a dozen other bay area markets and we're saddened that san franciscans will be shut out from the network effect of having a regional program.

we believe that the project has lacked transparency and we look forward to looking for ways to work with the m.t.a. as well as the city moving forward. thank you. >> chairman brinkman: thank you. next speaker, please. >> clerk: cynthia gomez, herbert weiner, jenny davis. >> good afternoon, members of the board. i'm cynthia gomez. i'm a research analyst at unite here, local 2. representing hotel and hospitality workers, approximately 13,000 in san francisco and san matao counties. i'm speaking in regard to the search for a developer at 255 3rd street for the hotel aspect. city law provides for a process that the sfmta is safeguarded from the financial risks of the labor dispute. i want to bring your attention to the role of one of the

contenders, marriott international, and the role that they're playing in san francisco's hospitality landscape. it's not only the largest, wealthiest hotel corporation, but largest employer, with nine hotels in the city with franchise agreements for more and it sets a trend. we're in negotiations now which we expect to be a pattern. yesterday, as you may have read, 75 hotel workers and their supporters were arrested in front of the st. francis hotel and the union called for a strike vote on thursday, september 13. an employee must work 160 hours to pay the one-bedroom rent. there are other financial pressures. automation at hotels are rapidly increasing. in all of the areas, marriott

leads the way to restore some balance. 3rd street hotel project is an important one and will be lucrative for the chosen developer. the city should think long and hard for awarding a corporation that drives negative trends. i implore you to offer the bid to another hotel team. >> chairman brinkman: thank you. >> clerk: herber weiner, jenny davis and larry spiller. >> herbert weiner. i expected to make comments for the new member of the board, which i assume will be here next meeting. criticisms that i have. one definition of democracy is,

that one group gets theirs and the other groups are satisfied. but there's another part of democracy, where everybody benefits. i'm seeing the bicycle coalition, transit riders union, and walk san francisco basically have the ear of this board. and they get everything they want. and they also support the board in return. this is catastrophic for transportation, which this board and the m.t.a. has taken an ax to. we can see its results. there's a lack of realism on this board. they live in a never-never land. it's a disaster, with the loss of parking spaces and

differences that it's suffered. the board thinks it's terrific. for the residents, it's a nightmare. so the other thing that i want to comment on, i believe there's a proposed fare increase for $3. this will be great because it's going to be a boon to cheriots. you will have a loss of ridership and, in fact, ride areship is down. these are my concerns and i think they have to be addressed. hopefully the new member of the board will have some independence of judgment and not be a victim of group think. thank you. >> chairman brinkman: thank you, mr. weiner. we probably won't have a new board member until october. the process takes a little while. next speaker, please. >> clerk: jenny davis, brad spiller, brad wilford. >> hello, everybody. i want to make this short and direct.

i really do think this is a perfect opportunity for our community. been down to 2.5%. i'm elated with it. thank you very much. >> chairman brinkman: thank you, mr. davis. next speaker, please. >> clerk: larry spiller, followed by brad wilford and patrick troverd. >> i'm larry spiller i represent giving something back. i'm a lifetime resident. lime is one of the only companies that operated scooters that reached out to the west. and it provided 47 jobs for

people in the western addition. the seniors have started a petition, because they looked at things that they were offering. they were looking forward to interventions with the safety programs. so i think they're a leading company that was left out and they were the only companies doing the work and came over. ford didn't offer anything. and they got four docking stations, haight, laguna, and on fillmore. those are some of the hottest spots. you know what i'm saying?

i've been there my entire life. i don't understand why they excluded lime. then you give jump exclusive rights to run electric bikes. what about the other companies? they really try to do something good in the community. i'm gone. >> chairman brinkman: next speaker, please. >> hi there. i'm brad wilford and i'm here today because i rely on bike share to get around san francisco, as well as my personal bike. i was hit by a car on howard street, where the sfmta delayed short-term improvements.

i heard a board member say, i don't know how we can move faster. i'm here today because i'm excited about the improvements that we are moving forward with on howard, thompson and embarcadero. i think bike share is a key piece of this. we started an advocacy organization called our bikes. we have 870 signatures of people that use bike share. we were disappointed to learn that the sfmta removed two permits for bike share. when supervisor stefani came in, she asked for more public outreach. we rely on this system, so we really want the permits to move forward and not be unpermitted, i guess. we feel like it's not enough given the high utilage.

overall, despite good inventions, the sfmta is crippling this bike share revolution. so we're here to try to empower you to be able to make the hard decisions on bike share. thanks. >> chairman brinkman: thank you. next speaker, please. >> i'm patrick trowberg. i moved from nopa to russian hill. in nopa, there were several bike stations. russian hill doesn't have any and there are rarely jump bikes available. it makes it much more difficult to get around and i find myself resorting to taking a lyft or uber instead.

sfmta permitted at least two stations and we were told that they were not installed and i would like to get an update on why they were postponed and when they will be installed. i heard think were opposed, despite intensive community outreach that began in 2016 and included a station placement tool and meetings with the supervisors, coordinating with m.t.c. email updates with the neighborhood so hassociations. meetings at the hamilton rec center, japantown. the on-line tool received 200 requests for bike share stations in our districts. there were door-to-door flier distribution and three more public hearings for which more than 300 mailers were sent. after all this community outreach, the stations are put

on hold. we'd like to know why they were postponed and when they would be installed. three weeks ago, my friend brad and i began organizing supporters for bike share and there are 870 supporters so far in just three weeks. more than 100 of which are from district two. expand bike share quickly to our neighborhood to make the neighborhood more mobile and connected with the rest of san francisco. thank you. >> chairman brinkman: i know a lot of people share your frustration with how slowly the bike share has expanded across the city. we will make sure that your thoughts are heard. mr. riskin, if we can make sure that staff knows how to get in touch with him about d-2 and expansion. >> i think we did that and you asked for an update on ride-share, which will come at a future meeting. thank you. next speaker, please.

>> hello. i'm samir. and i reside in lower haight. i have a few comments and questions about the scooters. the muni has had multiple delays, some of which have delayed my commute by up to 35 minutes. on the weekend, i try to see my friends in the mission and portera hill. i would like to take the 22 bus, which i've seen improvements on, but i've had bad experiences on that line, which will hopefully change. both bikes tend to be few and far between. it will hopefully have more scooters around me that i can take. right now, i have to fall back to ubers and lyfts, which i prefer not to do.

the companies have to do a lot of community outreach. we just heard patrick talk about the community outreach that was done. i would like to understand what community outreach we're expecting the scooter companies to do and how long it will take. i'm concerned that the community outreach will delay the rollout da date. i would love to know when we expect to be able to ride the scooters on the streets. lastly, the permit would be for five companies, so the companies had to focus on dense areas. that means that west san francisco was left to the wayside. now that they have more scooters, i would love to know if we plan on asking them to redraw their serving zones to better serve the west side of

san francisco. thank you. >> chairman brinkman: thank you. >> clerk: yuri dbiski, tariq mahmoud, and rachel heiden. >> hi, everyone. thank you for this opportunity. i first visited san francisco seven years ago. there was bart, muni and private car at that time. my memories was that bart works most of the time. muni seems to work awesomely with occasional delays. and trying to get to golden gate park from mission was mission impossible because the connection of the buses was missing and there were delays and it took an hour to get there and at the time there were no ubers and lyfts, so it was a tricky situation. i don't know if that has changed too much as far as ground

transportation goes, but underground is still looking. i chose where i live because i'm close to the muni station. it's reliability to get in and out of the city. i also bike a lot and i love biking. i think it's very healthy and i haven't heard much conversation about the long-term health implications on people depending on the mode of transportation. as far as i'm concerned, i'm trying to bike as much as possible. and i would love my friends to do that and i would love for people who are visiting the city to do that. and for that bike-sharing program, it's extremely valuable i would like to understand the numbers. i was a fan of jump since it launched. i think electric bicycles are probably the future, especially for cities like san francisco. i think it's really a great way to get around and i also think they address the concerns of parking and other ways because you have to lock it up to

something, so it's the natural thing that you will not obstruct. i rarely see bikes available next to me and there's barely any outside of major areas. >> chairman brinkman: thank you. appreciate you coming down. it's really good to hear from the people that depend on bike share and scooters to get around. we appreciate you taking the time. >> clerk: tariq mahmoud, rachel heiden and devin brady is the last person to turn in a speaker card. >> good afternoon. tariq mahmoud, taxi driver. we have received notice from the sfmta sent to 5,000 people, have a town hall meeting. we will come. what do you have to show us? there is no package. no paper. no document. we don't know what you are doing in this meeting. one of the questions is that

they're reducing the medallion from $250,000 to $125,000. maybe they're thinking about the proposals for free medallions. we don't know. why not to send some kind of package, some document? what is the package? where is the package? do we have to find out -- where is the package? please? people have to go to other cities to travel for their lives. last time the meeting was planned and many canceled their visits. and now meeting is planned and people are screwed up. tell us, please, what do you want to talk about? if it's important, we'll cancel the meeting and come here. if it's not important or for a certain group, like to benefit

the cab companies or another group, we should know beforehand before coming to you for the meeting. we still have not got a document. we received an email notice. can you answer this question? you are intelligent people, intelligent directors. would you call 5,000 people without giving them anything, just a blank paper? please call the people? thank you. >> chairman brinkman: thank you. next speaker, please. >> good afternoon, directors. rachel heiden. i'm here on a positive note to invite you to participate in our transit week. it's our third annual transit week, september 24-28. it's about celebrating public transit and all of those that ride and drive it. it's the one time a year that we work as an organization to bring muni, bart and caltrain together

to thank transit riders for doing the right thing, keeping our air clean, streets safer and city moving. it's september 24-28. but i'm here to ask you to participate in our transit week challenge, which is to pledge to ride transit once a day per week, which should be easy for you, because i know you are transit-riders. i also want to invite you to join us on the steps of city hall on september 24 for a kickoff event. i will send this arnound as an email with the pledge language. if you could send it back by this friday, it would be appreciated. director borden has pledged. director torres, i know you can't join us, as you will be on vacation. thank you. look forward to seeing you there. >> chairman brinkman: i've

pledged and i will tweet for the first time during that week. so watch out, world. next speaker, please. >> clerk: devin brady, followed by margaret bonner, the last speaker. >> thank you so much. i'm devin brady. i'm a member of the bike coalition and walk s.f. as well as our bikes. i'm a 5-year san francisco resident and bic user of jump bikes and these are fantastic ways to get around the city and i feel like the caps on the programs have been holding it back. i know -- i visited sacramento and there's a lot more jump bikes per person in sacramento as san francisco. it's been a huge success. those numbers here would be great. i also think that go bike and jump have didn't a great job

reaching out to the community. 15% of go bike users are low income, which is the highest percentage of any similar bike share program in the country. and also and finally, they reduce pollution. we're in the midst of a climate emergency, and anything we can do to get people out of cars, including using scooters, i agree that we should allow more scooter companies in san francisco, including lime and others. we have to do everything to reduce pollution. there's a study that came out talking about how p.m.2.5 numbers are correlated with dementia. a lot of that pollution comes from automobile tires. so -- and, of course, electric cars have tired as well. so anything we can do to get people out of cars to low- and no-cashon-emitting options must be a priority for this board. thank you for your time. thank you.

>> chairman brinkman: thank you. >> clerk: margaret bonner, madam chair, last person to turn in a speaker card for general public comment. >> hi there. i'm margaret bonner. i live at clayton and grove and i work at 200 kansas, base of port portero hill. if i went via muni, 50 minutes. if i do jump bike, 25. i look and see if there are any jump bikes or go bikes in my neighborhood. and unfortunately, most mornings, i have to think about, how far i'm willing to walk, willing to go. a last the jump bikes are taken and a lot of the go bike docks are empty. people are clearly using this the demand is there. and i really think it's incumbent on us to lift that cap. it's really useful for me and a

bunch of people. i got here from work using a jump bike and it was a lot easier than any other way. thank you. >> chairman brinkman: thank you very much, ms. bonner. do i have any more public comment? no. seeing none, public comment is closed. thank you, all, very much. i hear and i appreciate your frustration about the lack of availability of the bikes and the scooters. and i think having you come down here to talk to us is really -- it's very eye-opening for a lot of us to be reminded that people are depending on these modes and i know i've worried that the use of t.n.c.s is a slow-moving, public health crisis as people forego active transportation for a door-to-door lifestyle that i grew up with in southern california that i didn't like then and don't like now. thank you very much. we do have a request in to have the roll out of bike share to come back to this board. i look forward to hearing everybody's thoughts and thank you for coming and you have been

heard and we will have further discussions about this. i believe the last item on the agenda is to go back to directors report. thank you for waiting. >> no problem, last but not least. i wanted to give you an update on, first, with vision zero, sfmta is hosting a series of coffee chats. these are opportunities for community members in each of the supervisor districts in september to hear ideas as we develop the next vision zero action priorities for this year and really the coming years. five years, six years out from our vision zero goal. and we want to be sure that we give the opportunity for members from our communities to have input. one of the hallmarks is the collaboration, not just across

city agencies, but with the community members, the communities we serve. so we're going to be doing these, holding these at local institutions, such as food bank, senior center, lgbtq center, we'll have language support. the first one starts as soon as this thursday and all of them are at visionzero.org/events. so i encourage folks to check that out. want to give you an update about construction in chinatown related to the central subway. this friday, we will be starting a new phase of construction to complete an emergency exit shaft for anyone who has traveled in chinatown recently on stockton street on the east side of the street, north of washington. there's been part of the road

that's been sealed off by construction barricades. that's where the ultimate egress for the chinatown station will be. we will be starting construction, final construction, on that egress shaft. we have been working hard to minimize that construction. the original schedule anticipated six months, a six-month window, but because we were able it get some of that work done from underneath, we are anticipating being able to complete it in about four months. so we'll complete it hopefully by the end of the your, in advance of chinese new year. we've also been working with the merchants and supervisor peskin's office to minimize the parking we're impacting, particularly the loading.

so we're restoring or retowning some parking spaces that previously were consumed by the construction. so we provides that this is going to be challenging for the folks in that area. we have been meeting monthly with merchants and other stake holders in the area to make sure that we understand their concerns and minimize to the extent possible any disruption. one piece of good news that i wanted to share is that standard & poor's global credit ratings has affirmed the aa long-term rating on the agency's revenue bonds as being outstanding. that's the highest rating of revenue bonds. it's the highest of any united states transit agency. in the report in which they

noted the strength of the local market, the policies of the agency, combined with the revenue sources, which is the availability of parking and transit revenue that contribute to the strong rating. so it's good to get independent affirmation that what we're doing here is working, which manifests itself in low interest rates when we go to issue low-revenue bonds. so good news there. also wanted to give you muni updates, one with regard to ridership. here's some data that we'd like to share, which is generally that muni has been bucking the regional and nationwide trends with regard to ridership as you've been riding and hearing across the country and even within this region. a lot of agencies are seeing a

decline in ridership. we saw 720,000 boardings on an average weekday. 10 years ago, 650,000 average boardings. over that time, it's a 10% ridership increase. in the last couple of years, it's been flat. we've not seen the declines that you've seen in many other places around the country. there's reasons for this, we believe. the sfmta has made a number of improvements system-wide, including a service increase and also investments as part of our muni forward program to increase service or reduce delays, changes to reduce delays with

priorities. rapid bus ridership grew 8%. frequent service, 3%. express, up 5%. so by targeting that, it bucks the adverse ridership change decline that we're seeing elsewhere. some other stats on certain corridors where we've made investments, we've seen increases in readleadership. 11% on the bayshore corridor. each places where we've made a range from modest to more significant investments, which seems to make taking muni a better trip for more people, which is always our goal. it's encouraging to hear that

they're paying off and we have more coming. the geary, which you just approved at the last meeting, all of those or most on the rapid network. wanted to point that out and keep in mind as you bring the improvements forward. more generally, we have been making some good progress on muni, such as over hauling the fleet, increasing service, and growing or at least retaining our ridership. as you also know, we've been challenged with some short-term issues and systemic issues in terms of muni performance, and have been challenged by our riders and mayor and board of supervisors and i've heard from you all that we want to do to improve muni service, not just in the long-term, but maybe what are some short- and medium-term

things. so we've developed the draft of a plan to do that. i want to ask our transit director, john haley, and come forward and briefly walk through the highlights the main areas of the plan to give you a flavor of what we're thinking to improve muni and things that are coming in the future. >> if we can go to the overhead, please. >> let me go through the major categories. not to throw another number at you, but under your leadership, we've added some 500,000 hours of service, which is, the same

amount of service that sacramento system carries. that incremental 500,000 makes us just under 4 million service hours. the expectations for us have never been higher. the agenda is fast-moving and expanding rapidly. and, again, as you all know, under your leadership, you've -- and with -- through a series of mayors, to be able to achieve the goals, whether they be transit, financial, environmental, housing, for the ci city, transit needs to work better. so we come at this in improving our performance and making the system better. and this growth that's taken

place has pushed everybody. and in particular, all of the systems, the support systems, that drive transit out of their comfort zone. first and foremost, what do we need to do to get better and get better quickly? over the last couple of weeks, since twin peaks was completed, we're now at 97% of service delivery. it's an improvement over where we were. it's over 90%, but not good enough. we're still -- what brings it down to 97% is the rail system. we need to continue to drive that. rather than be satisfied with 97%, we need to solve it

systemically. the genesis of starting good services to put the scheduled service on the street. so what do we need to do to do that? two things. we need to fill the pipeline and better manage longer term leave. and when we say hiring and training, what you saw in the plan is that we know we lose 15 to 20 people attrition every month. we need to be training all the time. we need to make sure that the flow is consistent and we don't have peaks and valleys. that's number one. first and most importantly, get the service on the street. second, we need to improve the fleet. we have at this point some 600 new buses and trolleys. we now have 40 on the property

new lrv4s with 26 that are available for service. in the month of august, we certified six more. we're coming in at the rate of one. the equipment picture will continue to improve and the other side of that is, we continue to retire older vehicles, trolley coaches, and, again, that's good news across the board. the equipment is the face of the system. it's more reliability and it's important that we improve our maintenance practices. and part of that is under your leadership and under mr mr. reiskin's leadership. in the last several budgets, we've invested in maintenance there's been nothing but increases in the last seven to eight years because we realize the importance of doing that and the necessity to improve the service. next, we talk about dealing with safety and security. the first part of it, the

operational safety part, we need to knock down our collisions. we're up in about 35 on average a week. we need to take that down and take it down quickly. we've done a lot of good work. we know where the collisions are and what types are occurring. we need to galvanize our work force to continue to look at ways to reduce the collisions. it's a service issue and safety issue. on the physical security, again, looking at the current situation we have, we want to build off the basics. what that means is, in stations, we need to judiciously but quickly do things like improve the lighting, the physical environment with paint, with benches, and also we need to move faster on our video program. we are beginning to introduce

technology in the station. on the two aspects of safety and security, one, the operational safety, we need to get after the collisions. on the physical safety, we need to improve the security of our system. this next one in terms of improving customer service. this morning, we had a successful test. test for the audio visual in the stations. it will allow us to make announcements from a central part of the t.m.c. during times of delays. i know for many of you as regular riders of the system, this has been a source of frustration, the unevenness, the frequency of the announcements. we should be able within the next week or so to go live with making announcements during delays through our new audio

visual signs going up in the stations. second, within the next 30 days, we'll update elevator and escalator availability. that's been a request the board has asked us to do. we'll make it available and make it through the website and keep it up to date. third, in terms of customer service, we're moving forward with special customer service training for our frontline employees. not just dede-escalation, but techniques and tactics that they need to deal with the public. the next area is our system. you've heard us talk about the system that's complex and anticipate delays every day. the key indicator is how well do

we react to them? as we continue to progress towards the integration of the control centers with the radio system, first of all, we're able through the technology to make more service decisions in the transportation management center who have the tools to see the whole picture. in addition, the controllers are using the radio system, something called a headway monitoring system, to make sure that the lines are evenly balanced and there is a performance queue. and what controllers are doing every day is working on the lines, the worst lines, and using strategy. so under your leadership, we're

using the aquisition of this technology to man the service. the other part of service management, if you will, is the infrastructure part. during the twin peaks shutdown, the rail service in the southeast was better than expected. the reason it was expected is because of the performance of the castro crossover operation that worked very well. at the same time, one of the things that you've heard a lot about are familiar with d-1 and d-7. that's the two main line switches at dubose. when they go out, they cripple the system. those switches will both be replaced within the next 30 days.

we've acquired the switch machines and will make that happen. the other thing that will not be done, but starting it right away, but won't be completed for four to five months, is the activation of crossover at twin peaks. those will be invaluable in terms of managing the service. but they need -- they need to go through a rigorous safety process to ensure that train movement are coming in don't conflict with turning back trains. we've started the process to work with our train control manufacturer to do that. so those things will make a huge difference in our ability to respond to problems. you heard ed talk about the ridership. and what that shows is the dramatic increase in the rapid network as well as some of the

bayshore, mission, riders up substantially. we're focused on managing the bunches and gaps, but what that shows is that if you make the investment, the ridership will be there. on the rail side, we continue at this point to have more cars on the street than we've ever had, but the demand for more is even there. so we'll continue to see a steady uptick. we've completed our training for 90 operators at this point. the goal is to get to 200 by the end of october. and that will put us in a position with cars coming in to continue to expand the two-car trains and the l.r.b. system across the board. the key thing for us with what the actions require -- and ed used the term systemic. that's it for us.

we don't want to have fits and starts in performance or another hiccup as we had over the last couple of months in terms of managing the system. the way to do that is to best align the support systems that are needed, whether it be in the hiring side, materials management side. we have v.m.i. actions that have been very important in improving maintenance. with that, it's a quick snapshot of some of the things that we're in the process of doing. it's a realistic set of actions. it's built off of improving and focusing on the fundamentals. there's not a lot of silver bullets in there. there are things that we continue to build on with your health and support. with that, it's a quick overview of the items on the list. near term means 90 days.

and so we'll continue to focus on that. >> we'll continue to provide you updates as we make progress or have challenges. we've heard you. we heard the public, the mayor, the board, and we're bringing the agency together to see what we can do to advance and accelerate the improvements that we've been making. >> chairman brinkman: director torres? >> director torres: i read your report and it's quite exhaustive, but it didn't give me a plan of action in terms of how do you fulfill the wonderful initiatives. how will they be implemented? is that going to come in a later report? for example, how will you increase ridership? i don't see the details of that.

when you put out near term, medium term and long term, which of those phrases applies to which initiative? >> i will be happy to give you a more details report with timetables, measurements and goals. >> director torres: and that will give me an idea how you plan to implement the goals. >> okay. >> director torres: is that true or not? >> yes. >> director torres: put service out on the street. is that long-term?

>> it wasn't in the report. when i get these sent to the mayor as well? >> that's correct. >> that is what you gave to the board. that is what i printed out to study. is this the whole document or is there other documents? >> that is the list of things including what measures they would attempt to adjust to. >> it is wanting for me. i would like more information. >> will be happy to brief you on how to go about doing this. >> i prefer it in writing. >> okay.

thank you. i will note that. >> okay. so just a few more things, john made reference to the fact we did re-open the twin peak tunnel on time and successfully. the first trains were running that saturday morning, as we had told the public at the beginning of the year they would and the operations were smooth. our shops went out and restored the temporary bus stops. we got a lot of positive feedback from those impacted by those locations. we did some deep cleaning at the stations, particularly west portal that was out of service and were construction sites for two months. we have a system where the trains can go 10 miles an hour

faster than beforehand, and a tunnel that will better with stand the seismic event. i did want to note as we told you and the public ahead of time after the major closure there is weekend work the next two weekends. we are planning to close a little early on friday and saturday nights and open up plateter than normal on saturday and sunday morning. we will have bus service available for anybody traveling in those times. i wanted to remind you you have the closures and i wanted to assure you that we still have the task of getting back to the board on the timeline to get the new crossover installed into revenue service. next week the city of san francisco from september 12 to 14 will host the global crime at

action summit this. is a summit organized by governor jerry brown to bring together 4500 climate lead leaders, heads of state to take ambition to the next level, and to highlight efforts to reduce global emissions by 2020, set the stage to reach zero net emissions. it is by invitation only. public isin vitted to you climate action panels, workshops, tours, exhibits and other special events. there will be portions that will be streamed live and anybody wanting detail can find them at global climate action summit.org. we will be could-hosting two affiliate events next one one is

urban climate and health governance and the other one is a bike tour that will be co-hosting for folks to see the bike network and improvements in the south market. the summit itself is not open to the public. there are events surrounding it and we are trying to participate with other city agencies. related to that in some measure you may have seen a new un i ad campaign in advance of the summit to highlight the environmental accomplishments to recognize the contribution those in san francisco are doing by using sustainable modes to get around such as walking or riding a bike. we are not only one of the

we carry 26% of all daily trips in san francisco and generates less than 2 purse of the city transportation related greenhouse grass emissions. you are getting a disproportionate benefit when you ride muni as opposed to driving in the car particularly if it is not a zero admission car. that is reflective of that investment we made as a city over the years since we were founded more