for leading that. this is little separate, i do really hope we work on the red lane and ensuring that it's limited to transit and taxi caps and not other private vehicles. i do really look forward to the work that we'll do. i like seeing the double parking enforcement. part of ensuring customer experience comes first is people getting to their destination quickly. supervisor peskin. >> supervisor peskin: later this afternoon, supervisor kim and myself will be meeting as a personnel committee of the transportation authority. we do a salary survey for the 42 individuals that work in that department. i was startled last night going through just seeing how salaries at similar agencies had gone up.

we have the same thing at m.t.a., which is vacant positions where we can't recruit and retention issues. lot of this, i think as mr is te 250a and m.t.a. i hope that's a productive mature process that i'm looking at the director and at the t.w.u. that's a process that will help us recruit and retain quality operators for the m.t.a. and muni. good luck on that process. we look forward to helping in any way that we can. >> supervisor brown: this hearing -- i first started out with looking at this hearing just that it was the communication issue that we

didn't know as transit riders that buses will be late in the summer. now it's so evident to me how hard our transit operators work and the things they have to deal with. i think we all knew that. you get on muni in the morning and have you cup of coffee and you don't think about the amazing transit operators that get to you work on time and safe. i never. bothered on a bus by anyone. lot of that is because i've had amazing operators that watch out for me and other people. i feel that right now with this hearing, the things that glare at me are that we're not paying you enough. the city is not paying you

enough. you need more money. we need it make sure that you get paid fair living wage. wage that if you choose you could actually play for affordable housing in the city and be part of the city. i think that would make it much easier also. you will get to work probably on time if you live in the city. we won't have those kind of delays. also, in different places in the western area, where people don't have money to go to college or they won' don't want to, they he muni driver and it's a great job. i didn't realize you didn't make enough to even qualify for affordable housing. this is real eye-opener to me. we need to do better. i feel like we need to fight to make sure that you get the right

pay that you can apply for affordable housing here. when we have the moral issues we ned to work on that. we need to make sure they feel supported and safe by our city and the agency. we also want to make sure that -- if you choose to live here, you're able to. i want to make sure that you are heard. thank you all for coming today. thank you for participating. this is an eye-opener for me. this wasn't how i started. i'm transit rider and i was pissed that the bus wasn't on time i walked. i live in transit rich community. a city we're talking about doing minimum parking and new development.

there's going to be an rest on muni. we're going increase services on muni. it's going to impact you our operators. we need to make sure that once we hire an operator and train them, we keep them. the turnover is amazing. i can't even fathom it. i want to say as we go forward, these are the things that we're going to work on and i want to make sure that you know that we hear you. also, like i said, the communication is important to the transit riders. first up, it's taking care of our transit operators. >> supervisor kim: thank you supervisor brown. >> supervisor brown: i would love to call this to the chair to see in six months where we

are. i know they're going through negotiations right? correct? i would like to see what's happening in six months. maybe we can look at this and call it to the chair. >> supervisor kim: we have a motion to continue this item we can do that out objection. thank you again to sfmta and transit riders union for participating. >> please call the last item. thank you so much mr. clerk. you did speak with committee members. theres no need to convene into closed session. we'll open up for public comment. any members of the public would like to speak on item number

six, please come up to the mic. seeing no public comment. we're now doing public comment for item number six. which is on assessment of a lawsuit. if you like to speak on this item you may. it is not general public comment. seeing no members, public comment is now closed. we take a motion to move this item with recommendation to the full board and we can do that without objection? >> clerk: it has been a pleasure serving on the committee with you for the last two and a half

years. >> supervisor peskin: thank you for your leadership and your comments and thoughtfulness for the last two years. good luck on whatever you choose to do going forward. >> supervisor kim: thank you supervisor peskin. mr. clerk are there any other items before this committee? >> clerk: there are no further business. >> supervisor kim: meeting is adjourned. it has been a pleasure serving with you. thank you very much.

i pledge a llegiance to the flag of the united states of america and to the republic for which it stands, one nation under god, indivisible, with liberty and justice for all. . would you like to call role? >> president mazzucco: please do. (roll call). >> yoyou have a quorum. also with us is the director of police act ability. >> welcome to the wednesday,

december 5, 2018, police commissioner meeting. we have a long agenda. probably the longest closed session agenda i have ever seen since i have been on the agenda. public comment will be limited to two minutes. we start with something good in the beginning. i would like to remove line item number 5, department general order 3.09. i have been working on that with the police department and poa. we need to refine that before we bring it to the entire commission. given that, we will take that off tonight and work on that in the next two weeks. i would like to meet with all parties in my office next week. please call the first line item. >> clerk: item one. presentation of certificate of

appreciate to ms. edith walker. >> good evening, captain. >> good evening. it is my pleasure to introduceddith walker. she routinely checks the website. on september 28th she read the next door bulletin regarding an individual wanted on a federal warrant. she was walking down the street and looks inside the cafe and notices the person who looks like the person on the wanted bulletin. she said why the person caught her attention is the blue eyes. she walked, looked into the cafe. she is trying to not appear suspicious. she is thinking i am going to

call the police. she called dispatch. they asked her to go back to say can you get a description of the gentleman. she cautiously walks around, looks inside and realizes this is indeed him. while she is waiting for the officers. she pretends she is on the cell phone talking. when the officer showed up she showed them the picture of the wanted suspect and directed them to where the suspect was. when the officers confirmed it was him, they took him into custody. he was arrested for an out of state probation warrant for robbery. thanks to very, very keen observation skills and dedicated to duty, she decided to take on this responsible role of being a great citizen of the richmond

district and of san francisco. i personally want to appreciate what you did. a lot of people don't get involved. i want to thank you for that. what is interesting about this case is from the time that this post was posted on next door it was within an hour and 45 minutes before the suspect was taken into custody. amazing job by ms. walker. [applause.] >> i will read it out loud. gratitude for outstanding bravery and service to others on september 27, 2018. such an example of bravery is

highest esteem. it is signed by me as chief of police. >> thank you very much. (applause).

>> thank you very much. thank you to your family. by the way, we are hiring. >> thank you so much. >> commissioner we need public comment on this item. >> public comment regarding great eyewitness of a rob berry subject. thank you very much. >> consent calendar received and

file action. request for approval to accept $2,000 from the supporters of the wilderness program index fund. >> you have in your packet a memo regarding this. it is a donation for the police wilderness fund started by officer walter scott many years ago. it is continued throughout the police department where they take youth from the city camping. for many kids they have never left the city. it is an incredible program. any questions or concerns? >> do i have a motion. >> so moved. >> second. >> public comment? hearing none, public comment is closed. all in favor. >> aye. >> next item. >> weekly crime trends provide overview of offenses in san francisco. chief report limited to the

significant incidents. commission discussion limited to determining whether to calder incidents for future meeting. staffing and over time. status of over time expenditures for fiscal year 2018-2019. collab berantive efforts with the san francisco recreation and parks department and national parks to address illegal activities including recent arson in golden gate park. presentation of quarterly statistical report for 14-26 safe streets for all. adopted may 7, 2014. >> good evening chief. >> evening director henderson. i start with the weekly crime trend. good news there. we have had a couple homicides over the last week, we are still

down 23% year-to-date in homicides. we have 43 year-to-date as opposed to 56 this time last year. sexual assaults down 6.2% this year. robberies down 2.91% from 2992 last year to 2905 this year. assaults down 2.84% from 2496 last year to 2425 year-to-date. human trafficking is significantly up. 38 last year to 102 year-to-date this year. total violent crimes. 2.2% reduction from 5985 to 5353 this year. property crime down 8.23%. up with burglaries.

5189 compared to 5651 last year. 11.57% in burglaries. 15% reduction in motor vehicle thefts 4636 to 3939 this year. 2.5% reduction in arson, 234 compared to 228 this year. larceny theft 10.52 reduction 42954 last year to 38,436 this year. total property crimes 8.92% reduction. 52000475 last year compared to 47792 this year. auto burglaries which has been significant for this city for many years down 18.06%

year-to-date from 28,909 to 23,687 year-to-date. 5,000 crime difference fewer this year than last year. we are pleased for that. i will go to staffing. our total staffs is 2306, which is down. we had some separations of service in the last month. full duty fte1837. as the commission knows mandated is 1971. we are still working to get that. academy class started this week on monday. that will help us get closer to the 1971 number. we are in terms of demographics

of the department. 49.61% is white. 16.96 hispanic. 5.85 filipino. 16.22 asian. .3 american indian. that is the demographic breakdown. as was state you had in this commission several times, the budget the commission passed and the mayor and board of supervisors allows us to add additional staffing in the next two years. we are trying to meet those goal was the start of the academy class on monday. it is class 264. they began monday, december 3rd. they will graduate in march next year. we will continue recruits, and we are hoping that we can get the academy classes up to full

budgetary allowances and continue to grow the size of our department. in terms of our over time and budget we are 1% below projected budget for the year. that is good news. we are now almost six months to the budget year so we still have a long way to go, but happy to report we are be low budget at this point in the year. next item was the report on the collaborative efforts around golden gate park. i mentioned this in one prior meeting there. was a series of arson fires in golden gate park, six in all. a person of interest was taken into custody, and after that happened the arsons actually stopped. in that case still has in

investigative steps to be taken. we have put additional deployment in the park for other issues. as far as those arsons nobody hurt and no serious injuries, but we know how dangerous it can be for people to set fire to structures, particularly in a place where w we have people sometimes living in the structures. we are taking that seriously working with park rangers and the fire department and arson detail with the fire department to bring those investigations to closure. one of the things that we are also doing in golden gate park. this time of year with the rain and the cold weather there were a number of issues regarding homeless. people sleeping and living in

the park, and our district station park district station along with the officers are actually work on the associated issues. we have taken a couple of the officers and married with the park station officers, basically they will work with the park rangers to provide staffing to address some of the concerns. our primary role and function is to try to get people in a better place, get them to shelter where enforcement applies, we will carryout the right amount of enforcement. bottom line we want public space to be enjoyable. we have been a number of reported issues including unattended dogs. we are bringing in the resources to clean that situation up. we have approached many of the

folks we engaged either sleeping in tents or structures to get services their way and some of them did refuse, we have removed 16 tents since this deployment started a couple weeks ago. we have given 19 citations. many people have been approached to get them to services, to get them off the streets to a shelter situation. that is the conclusion of my report for this section. if there are any questions, i would be happy to answer them. >> a new class started monday. how up are in that class? >> 39ible. >> is there another class, too? >> 263 is in the academy and 264 is 39. >> anything further for the

chief before we go to save streets presentation? are the burglaries focusing on neighborhoods or city wide? >> city wide. we have seen on the west side of the city we have seen spikes in burglaries and identified some of the individuals that were responsible. we have had some good cases of arrest, search warrants that we have recovered quite a bit of evidence. what we believe is some of the individuals that are burglarizing houses in the city are working in organized crews, not large but organized. we are working that angle. we do have a list of potential individuals that we believe are involved. we will continue to work those. >> i was advised that they seem to be targeting members of the

asian community is what we are told. what outreach have we done with the air shawn press? this is not the first time this happened where the organized groups can identify an asian household by the doorstep and what they think is inside. what are we doing with the asian press? >> that was more of an issue last year. we saw more asian victims last year. we did do outreach and messaging. we will do that this year. i am going to actually give an interview on one of the asian television stations tomorrow. part of that message will be safety continues. we are messaging to that community. we are not seeing the trends this year we saw last year with the asian victims. nonetheless, it appears to be some of the people that have

been burglarized have had large amounts of cash in the house. i don't know if they have been followed. large amounts of jewelry. there might be outside information involved. we haven't put together why that is happening. to your point we haven't seen the trend with asian victims we saw last year. >> thank you. chief scott, to follow up on the work the department is doing in golden gate park. is that being done in conjunction or done by h sock? >> there are two officers that are assigned that paired up with the station officers working in tandem. they are involved in it. not the whole unit. it is focused on other parts of the city as well. >> i appreciate you taking note of the conditions the people outside are living in right now

is that with the h sock presence i understand that people are being directed through the officers or dph or homeless department of homeless necessary to try to find the appropriate resources. do you know if this is done as part of the operation? it seems like the resources should be made available to people in golden gate park as well. >> yes, sir, commissioner, those services are being offered. primarily the goal is to get people into a situation where they are off the streets as much as we can stabilize the housing to navigations standards of shelters. there are times where we have t enforce on the enforceable actions. we go into the same with the same approach. trying to get people to services, deal with addiction,

however the appropriate steps to do that because we are seeing that as well. it is a service first approach just like our model. >> one follow-up the tent seizures. are people given an opportunity to pack the tents up to move before the tents are taken? >> they are, and two things. they are being given an opportunity to back up to move. the other part is if the tents are seized. they have an opportunity to retrieve their property. often times, most of the time the defendant of public works is working with us. we do offer and give people the opportunity to move. a lot of times they do. >> thank you. >> thank you, chief for the report. a quick question. as we see the spike in property crime and burglaries is there anything we have done in the

past or something to do to be more proactive. with the holidays and the fact more citizens are shopping online. at my home, i come home and there are five or six boxes at somebody's doorstep next to me. i wonder with the smash-and-grab we saw signs when you park here put material in the trunk. is there anything we can do towards that? >> yes, we are. particularly holiday season. people have gifts under the tree, they get packages mailed to them. we have put out safety continues regarding package theft. we got some effective messages from the u.s. postal service. we put that out. in addition to that our safety tips we are messaging to social media. we have done a couple of press

conferences on that. the other thing neighbors have to watch out for each other. our presentation today to start this meeting off was just a person that had her eyes open looking out for a neighbor. we want people to do that safely. it is important to watch out for each other. if they see something that looks out of place, call us, we will come and investigate. often times that will lead to prevention of a crime from happening. if it happens the apprehension of the person. that messaging will continue to go out, and on the law enforcement side of things, we have a burglary unit that has done a really good job this year as part every organization last year for a burglary unit. we are expanding that with the latest round of promotions. some sergeants will be assigned under the commander who was in

the room. they have actually done a good job identifying the crews i spoke about earlier. one of the things we believe to be true is some of the individuals that have started out at least in terms of criminal records breaking into cars are now doing burglaries. these folks we have identified who they are and are working on cases. i hope that is not a trend we will continue to see. people graduate in the levels of criminal activity. we are seeing that somewhat. residential burglary? >> residential, right. >> commissioner taylor. >> this is, you know, we have heard you about the incries in hue -- increase in human trafficking. if you could present on what is being done to address that and to help victims, that will be

helpful. >> we will prepare a report for that. thank you. >> next report. >> good evening, commander, chief scott, commissioners, i am a special operations bureau at mta. today i will talk about safe streets and vision zero and the partnership in the city, which is a little different. many of you know about vision

zero. the goal is to end traffic fatalities with 2024. partner to expand tranning and education. issue at least five traffic citations to the five cause us of injuries and report to the police commission quarterly. our effort andy ployment we have high injury corridors. every two years those are looked at for the current numbers. sometimes they change. highest corridor is in the timeline market street corridor and mission south of market. when we do enforcement, those vary as far as number of collisions. every two years they are reevaluated to identify possible new high injury corridors. those with high incidents of fatalities and severe injuries.

operational enforcement of locations identified by citizens. we hear from board of supervisors, community meetings, stations and our traffic company that are out there every day. we also -- a lot of work done outside of vision zero, special events. we also do a lot of vision zero training which you will see later in the presentation. then we partner with the city agencies which you see on your presentation dph, mta, controllers' office. it is an incredible partnership that really works well. top five collision factors, speeding, violating pedestrian right-of-way, running red lights and stop signs and turning. turns is the major cause of a lot of fatalities.

we exam that to look at each collision. we measure with mta and engineers to see if there needs to be reengineering of the intersections or area, checking for lighting and scoon to -- and so on to change the area if there is not enough lighting to depending on what happens with the driver as well as individual. traffic violations we see october 2017 and 2018. you can see a reduction for 2018. that is for many different reasons. a lot of events we participated in, a lot of operations in regards to reducing violent crime in certain areas, our attention has been in different areas. we have more than vision zero as our responsibility. our goal in 2019 is to bring the

number up to 50%. you can see the breakdown for the district stations. some are doing great. richmond is great at 67%. traffic company is up 43%. the goal for 2019 is over 50%. when you look at the fatalities and you see the different movement of the vehicle or cyclist, these are the breakdowns for the primary clinics factor. -- collision factor. right now we are at 21. they are being investigated. we don't have the final decision on the primary. now, obviously, any fatality, one is too much. through the years we reduced amount of fatalities because of

vision zero and the collaboration with all organizations. a lot of community outreach. a lot of working with community groups, trying to teach young people how to be safe when they are going out to the public, new drivers, trying to be proactive, and right now, obviously 2013 that 34, 2017 at 20. this year we are at 21. education programs. dui, ped and bike enforcement. we send decoy out, usually an officer in across walk. if somebody does not allow that person to have the right-of-way that person gets pulled over in violation and get a citation. traffic safety education. officers go out a bunch of times. 14 times this year and did

public education. schools, we have gone to senior centers which are very, very important especially in the neighborhoods, a lot of asian communities are hit hard by fay toolties. we are trying to -- fatalities. we are trying to make people understand you have to wait as well as talking to the operators of the vehicles. distracted driving is a key one. not a part of the focus on the five. we have taken it upon ourselves to do operations to target this. you have seen people being distracted. it is a problem. as much as the focus is on the five there is going to be a fatality because you have it. the best one that i really enjoy is safe out to school program. we did a lot in the tenderloin. we try to partner with the station. the officers go out to make sure

the school bus us, the people are stopping for the red lights on the school buses. i would ask great for kids, drivers and overall safety in the community. any questions? >> before i turn it over to the commission, the reduced number of citation is that the smaller size of the traffic company? i understand it is on the rise. what numbers did we have last year as opposed to this year. >> we have 40. we are adding 15. we have had a lot of unfortunate injury us. we do a lot of events. if there are protests, we facilitate to protests. it is for public safety. the best way to do it, but we have been in areas with many burglaries. we were there to help the stations identify vehicles going

in and out. >> we have 40 officers on motorcycles with 15 added. i heard we were at 80. >> we were. >> at 55 we are still going to be much further from where we should be at 80 or so? >> yes. >> any plan to increase that down the road, chief? >> as we increase the size of the department, we have more capacity to increase the size of the traffic company. as these academy classes come through. as it stands right now because we have made structural changes to the department, a lot of officers coming in are going to patrol. we are backfilling positions that have gone vacant. we have to catch that up. as we hire new officers, the plan is to grow the traffic company. >> that accounts for the fewer

citations at this point? >> contributes to it. >> thank you for the presentation. my question was with respect to the deployments of motorcycle officers are they aimed at the collision factors or general patrolling? >> they will do all of it. we have looked at deployment and restructured for daily operation of the focus on the five. >> are there efforts to education or remind pedestrians of the rules of the road? i have seen individuals on the cell phone not paying attention and walking into the street or you see uber stop in the middle of the street to let out passengers. is there anything done to remind the public to be more alert and

aware of the dangers that lie in the road? i am looking at some of the presentation with respect to the traffic fatalities. it is sad to see the numbers. i understand the situations where the numbers are there. >> we work with the stations. what i try to do is work with the captains to get the word out by providing the material. mta does a an amazing job of out reach. a lot of education, going to community meetings. not just us it is other organizations within the city. in regards to we call them tncs, it is the uber, tax see. we do programs to make sure they are observing the traffic laws. we have 3068 for the year 2018.

red line for market street, mission, geary street. of those 3,000, 50% are tnc. taxi, uber, lyft. >> are you issuing citations? >> yes. >> for tnc. transportation network. i have a cold. you can't hear very well. >> we have a program through mta. we send officers out to pay attention to the red lanes. people are doing you turns on market or mission, double parking in areas they are not supposed to be. we are pro actively giving citations for those. it is reeducation in training people this is not the behavior

that we are going to stand for. >> thank you. >> you know, both of my questions were asked. i will have a couple follow-ups. the issue with the traffic company it sounds like that is resolved or in the works so we should have if not adequate staffing, better staffing coming up as soon as we have the officers and reassignments taking place, is that accurate? the other question. it is not just traffic company responsible four issuing the citations, right. >> right. >> how do the district stations? how is this enforced or brought out through the district stations? i am sure we have seen some

horrible violation, red light and police car right there. i think we can understand the officers may be in the middle of another call and can't deal with it. are officers encouraged or required to deal with the dangers that exist on the streets? >> yes. we work with them. if there is a fatality or serious injury we come up with a plan with the captain. the majority of the stations have traffic cars. we come up with a plan and go hit that area to reeducate. if there is a community meeting to attend we will attend or give enough material for the captain to remind people we have to be safe. there are bad drivers out there. when you cross the street you have got to look. it is really about working

together on it. some of the mta grants we have we give to the stations speed enforcement for the high injury corridors. they measure the speed of the vehicle. every station has them now and so we hope for 2019 we can actually get some more assistance from mta to have those programs. if not we will still promote the speed enforcement. >> the other question i had was about we have seen this group of drivers for the tncs broadly off the board. you know, you can't drive down any street without having traffic blocked by somebody dropping off or picking up. that creates a host of dangers

for pedestrians exiting, cars driving around there and just everybody. did you say you were going out to the companies and educating drivers? >> it is more complicated. i will be honest with you. mta is actually taking the lead to work with the companies. they are in talks about educating the drivers and what to do. a lot are coming to the city. they don't know the city. that is part of the issue. if they are driving down market street and they are to turn at tenth and market. some of the reeducation is us being proactive. we had 1600 warnings the officers have given out from traffic company. it is about talking to people to

educate what they did was not necessarily correct. >> are you tracking after the first warning a ticket? >> yes. >> we don't keep that. >> some of them could use a ticket. thank you very much. i think we appreciate the hard work being done here. it is definitely keeping the city safer. >> thank you. >> a follow up. can we mandate training? to become a taxi driver you take a class, where you pick somebody off and drop them off. can we do that with tnc. mta is starting that. why attar we doing that? >> taxi is different from uber. there are rules the taxi drivers

have. they can lose their shield. >> medallion. >> medallion, thank you. uber and lift are more difficult. they are an app and not responsible for what the driver does. it is an issue across the country. we tried to have conversations with them. mta is something the conversation with them. i am not speaking to them right now. they are getting leeway right now before we stepna and have that conversation. >> are you at the table with the discussions at any point so you know wha what is happening? >> i discussed it with mta. they feel they have been making strides to reeducate the drivers. thing feel they are getting to the point where they are getting an agreement.

it is still in conversation right now. they do ask me what needs to be done. >> as well, i have met with the director who was the director of mta on that very subject. we had good conversations. some of the requests i have discussed with him as well. i do know he and his folks are sitting with the companies. we will keep as much as we can influence that discussion we will push to have those discussions. he is doing it. >> thank you for your report. that last series of discussions was going to be my first question. it is important to know what is happening between the tnc and city. my second point has to do with

distracted driving. i am happy to see it on here. i would encourage you to possibly change the focus on five to the focus on six. i know it destroys it. i think it is an epidemic on the highways and the streets. it is one you have the biggest problems we have driving. >> the five were concerned by the entire network across the country. at the time of the decision to start focus on the five, i guess it was a battle to get just the five. i do agree with you, but we are also really focusing on examining each fatality and people's behavior to the point where we understand we need to do these operations. it is outside of vision zero. that is why you see the numbers. they took it on themselves to do

that. >> i am glad it is there. thanks. >> really quick. i wonder is there anything we can do, information we can provide to mta as an agency to let them know and see the citations and tickets the majority of folks are not from san francisco. as we think about our safety wee can let residents know we are understanding where the folks are to provide the information to make sure the streets are safe. >> the program is from mta. they give us the funding. it is officers off-duty. we have these conversations a a lot. mta has apart where they do legislation.

it is a conversation in sacramento about regulating to curb the behavior. i know they are actively doing that. i can find out more and send it to you. >> commissioner taylor. [ inaudible ] >> the red light. the crosswalk was surprising to me. it might require shift in the efforts to inch form the public -- inform the public what leads to the fatalities. i would guess texting while driving. >> we do go that direction with the community meetings to try to

hit that home with the communities through the captains and community meetings. it is an ongoing conversation, and it is surprising, but people, communities right now, it is interesting as much as there are bad drivers, there are people that walk in the street and think it is safe. then somebody is not used to paying attention or driving in the dark. it happens, unfortunately. >> thank you for all of the hard work you do at the traffic company. we appreciate it. it is not easy, you are short staffed. it is big issues. i know vision zero does not have any traffic fatalities. our numbers are good but we hope things will get better. >> thank you. please call the next section.

>> i'm 3b. report on dpa activities and announcements. it is limited to a brief description of the activities and announcement. commission discussion is limited to calder the issues raised for future commission meeting. the 2018 report and october 2018 monthly statistical report. >> good evening director henderson. there is a lot of material here. i will walk you through. you can read the details. there are copies on the table. i am introducing new things from a couple months ago. i want to go over in terms of the overview the packet that you have now. i am starting with the third quarter report. as i promised, it is now new and updated. this is a new version of it.

from here it should be a lot easier to read and digest in terms of the numbers and the work done at dpa. you can see from here there are 187 cases that were brought in this last quarter, which is a 50% increase from the third quarter from last year. the reason we have such a high increase in quarter this is consistent with numbers we have been talking about all year is because you have the outreach that is done at dpa, expanded language access and repair of the online complaint. i will talk about that a little more when we talk about the monthly summary. those are some of the big reasons. this past quarter we closed 186 cases, 17 of those cases were sustained. that gives us a new sustained

rate of 14%, one of the highest if you are comparing the agency to the sustained rate that takes place throughout the rest of the country. we have changed the sustained rate. we talked about it at a previous meeting, but what we are doing are focusing on the cases where there is an actual investigation. 20% of the cases in our office get mediated or referred to other agencies. we don't count those in terms of cases that have an opportunity to be investigated or sustained. this quarter sustained rate as compared to last quarter just by way of comparison talking about the changes we made is 14% compared to 8% last quarter. on average the 8% is closer t