i'm going to be affected by this compromise plan. it stands to reason the cabs that will be not be expedited and that's effectively a ban. i drive mostly in the city but it's still going to hurt me. my income last year went down. i expect it to go down next year as well and even more because of this plan. even or the i most workly in e the -- work mostly in the city. it's the only place we stand to get a long ride from the airport. soo this is

so this is going to hurt me and it's not going to be possible for all drivers to purchase the medallion. the other thing i'd like to address is the discrepancy report. last may they said there was an over supply of cabs and the mta said there's an under supply and seem to expect if they put more cabs in the city, there'll be more rides. that may not happen. we can't pick up at messonic auditorium or the civic center because they won't let us or at the fullsome nightclub because they come up with lights in your eyes and tell you to leave and the tourists take uber and lyft and if put nor cabs we won't be

able to do this job. >> thank you very much, next speaker please. >> mary mcgwire followed by mike spain. >> i want to address the airport lockout. you're take subsidizing those who have medallions. the first group are barely making ends meet and some not even. some are homeless. they're renting the cabs for seven days and 24 hours a day and living in their cars and in some cases even the cabs. some are sleeping outside in the cold. where's your empathy for them. maybe you can send blankets or something to the cab company. another group you've forgotten, an important group is the public. not only do they want to take cabs from sfo which under your plan won't be possible. last january 7 from 12:00 a.m. to 6:00 a.m. there were 100

people at terminal 1 and terminal 3. the drivers were going in and picking up the jp morgan people in the early morning hours. there were 100 people at both stands because of the delays. in the end people prefer the suv. have you determined the number of suvs? they like them for their luggage. as time goes by there'll be a greatly reduced number of cabs according to the consultant you hired that also works for uber and part of the plan to bring the supply to the city, there's nothing in the plan to help us get more fares. no cab stands, red lanes, nothing in the capital improvements budget. maybe i missed it but i didn't see it. you haven't looked at the statistics involving cab drivers. how many originate at the

airport? zero. in case you haven't heard the streets of san francisco are not safe. cab drivers are there working in towns they're routinely assaulted and not being paid and. >> thank you >> mike spain. >> mr. spain, welcome back. nice to see you. >> i don't want to have to come back to this den of snakes. so on october 16, you basically couldn't revoke permits. you didn't have the votes so you hand it over to the director to decimate one sector of the industry to favor another. someone once said when you rob peter to pay paul, paul won't complain. what is ironic is you opened up the industry to while you devalling the permit to others

you're saying to outsiders buy the permits and start your own company and they'll buy the most devalued them. don't give me the look. you'll drive down the value of the permits. they're a fixed cost while operating a taxi cabin san francisco. the insurance, the money to the color scheme and to the city. the people that operate these cabs, the color schemes will have an almost impossible time finding drivers to drive the cabs because of the fixed cost of operating them. the cabs will operate on a zero-income basis or the owners of the cabs of the ones you have sing singled out for the airport policy. you seem to not understand by flooding the market with taxi cabs three years ago and creating this policy now where you're under a lawsuit, this is the only answer that you've come

up with. and by the way, this policy has blown a hole in the clean air act. you've now threw that out the window in the plan to save yourself and you'll have all the cabs ta take people out to the airport coming back empty because they have to sit there for hours. >> thank you, mr. spain. >> clerk: next, peter miller. frank faye. >> thank you, everybody my name is peter miller. i'm happy for ben up here saying he's making $200,000 a month driving for uber however he said. we have to remember people making money like that are being subsidized by the companies and operating at a loss like chariot was operating at a loss and just went under so you need to support environmentally

sustainable that isn't undermining the clean air act and economically sustainable to keep going. it's sad because the city has chosen not to do anything to create a more equitable situation. nothing has done to regulate uber and lyft at the airport and it's debatable whether the city or mta argue about the authority. they have sportsmanlike to do -- -- they can do something at the airport for equal inspection for uber drivers and the city has chosen not to. another thing that can be done because the real thing that needs to be done is the city needs to refund the money to the people who have recently bought medallions. there's $180 million floating around in the educational fund that just popped up. that's some place we should look at to try and do something for taxi drivers. some people are beginning to sleep in their cars. that money is being -- about

being used for the hopeless and let's use it to keep taxi cab drivers off the streets and teachers should be paid more. i considered being a teacher but i felt wasn't being paid there and taxi cabs too. uber was just outlawed in brussels. it can be done. it's been outlawed. the court in brussels said they're providing taxi service would a taxi loons. we need to do the -- taxi license without a license. we need to do the same here. >> mr. sahi. >> welcome back, nice to see you. >> thanks. i'm usually a troll at these meetings as i've been the last 20 years. i've seen the regulations reinvented and reworked several times and not one came up with the advent of ubers an pncs

which is surprise which is these guys are supposed to be the most expert in the field of transportation and didn't foresee any of this. anyway, i want to start with history. taxis have been around since roman times. i like to tell my passengers it's the third oldest professional, probably. it's been regulated for a reason it's heavily regulated. i can't think -- i don't know that much about regulation but there's so much regulation it keeps getting added to and added to and there's a reason for regulation. it's for the safety of the public which is the most important product that can be shifd from dp -- shipped from

one place to another and now they say it's a state jurisdiction. i don't see that reasoning behind there why there can't be some regulation at left to pay f, at least to pay for the wear and tear on the streets of san francisco. let's talk about this new proposal to devalue k medallions. this is clearly unequal protection under the constitution. it's imminent domain. >> thank you, mr. fahe. not troll-like at all. you were heard. we heard everything you said. mr. swise. >> followed by taliq mamud. >> i conducted an industry-wide

anonymous survey regarding the medallion reforms and got over three times the number your staff got from their quote, unquote sticky sessions in november. the respondents indicated that over half their income comes from sfo from pickups at sfo. 52% said they pick up at sfo at least one a day so the majority of the people in the taxi cab industry rely on sfo to make ends meet and in our fleet 100% of drivers that drive the banned permits indicate they want another permit to drive on so in the process of taking all the permits off the street this is something i predicted back in october 16th meeting that 60% of the cabs need to be taken off the road. you don't have to see if that reality's going to come true, it is coming true. you guys have been taking the

approach of taking small changes and see what happens, well, the changes is not a compromise solution. they not only banned the pre ks but the vehicles where if it's a back-up vehicle those are also banned and they've given slightly effectively given much h harsher access for the prop k med ol ons and we're -- medallions and all drivers are asking for the medallion to access the airport without restriction. i have a chart here from sfos own data that shows dncs -- tncs have gone up and it won't help reduce congestion. >> for the benefit much our fellow board members tell us what company you run and the

size of your fleet, please. >> i manage yellow cab of san francisco three fleets and yell yo taxi and have approximately 4 5 cabs of the 455 in operation in the city. >> thank you for coming down and what you do for the industry. next speaker, please. >> tariq mamud followed by david emanual. >> something said somebody who came here 23 years ago was an illegal immigrant and got a job and citizenship and a medallion and raised a family and now he wants to kill other people by tabling away sfo from them. that kind of person comes to tell about medallion side not caring the other people.

when sfo got 350 medallion they're parked there they're waiting time will be two to three hours and they'll benefit zero-zero. the entire project is garbage. very simple path. now the people talking about the loan, loan, loan. they are the beneficiary much this medallion. a simple driver pays $100 to the company for running the shift and $3,000 a month. the medallion who bought it before five years ago, are two loans. one is paid off, second loan is now running which is $1100 a month payment next and if somebody messed up it's their headache and the loan payment total is $2500, i paid $3,000 and i have no medallion and i have no medallion and they're

crying and their medallion will be in their family forever and ever. this is another thing. now, talking about what decision has been made. he should not be on the board regarding taxi. he's never loyal for the drivers. thank you. >> thank you, mr. mamud. >> david emanual and rimark minakowitz. >> i want to talk about the bike share program proposed for randal street and i'll keep my points brief. one is we want bike share in our neighborhood. we're very involved in the process and recommended alternate sites one 300 feet and one 1,000 feet away. during the process we don't understand why there hasn't been a serious effort by the agency

to investigate and look at these sites to see if they can work. the second point is that the site's been on hold six months and we've been trying to find out what is the procedure that is used to take under consideration, concerns, support, opposition and all that type of thing during the hold period and we've been unable to find that out and found out what has the agency done differently in the last six months than they had done previously to select the site. thank you very much for your consideration. >> thank you for coming down. nex next. >> good afternoon, welcome. >> good afternoon i've been driving the taxi 25 years in san francisco and i just want to say the issue of the airport and throwing out certain medallion owners and letting certain ones

go first and the k go last it's all a waste of time. why are we even here? first off, there's always usually 300 cabs in the airport. every hour it's moving out. rotating 1,000 cabs every three hours. if you start limiting who can go in, you'll never have enough taxis at the airport ever. there'll be calling for extra. and the 300 there are always in there is a mixture of all the medallion holders and the drivers who work for the medallion holders. this whole thing is ridiculous. a waste of time and hurting all the drivers and the other point, it's so simple to solve the problem. give the money back to the medallion holders that bought. they can't even make a living. they're starving trying to pay that payment. that whole thing was a big mistake.

should have never happened to make them buy medallions in 2010 when she -- the city new full well uber was already working and nobody knew who was going on and it was a trick and they tricked these guys into buying these medallions knowing uber and lyft is out there and now destroying. the traffic is a chaos in the city and chaos at the airport because of the uber and lyft drivers. 50,000 on the streets. it's like a war zone out there. they don't know how to drive the city. they go the wrong way on the one-way streets pippen counter them every day. i work airport and the city. they cut everybody off, middle lanes and right. they cut everybody off. it's a disaster and we're organized. >> thank you very much. >> and they try to take over our taxi zone too which nobody's

done anything about that yet. >> to keep it fair, your time is up, next speaker please. >> the past person to turn in the speaker gard on this general public comment. >> very good, okay. an earful director. i'd ask a summary or comments from the taxi industry be conveyed to mr. rand and you heard from director torres on following up on the glen park issue and the staff will be communicated from the valley neighborhood with that we'll move on to item under 10. >> clerk: mr. chair, directors, item 10 is your consent calendar and all are considered to be routine unless the member of the board severs an item and wishes a separate discussion. and d, e, k and l have been searchered by members of the public.

>> do that again. >> clerk: 10.2, d and e by one member of the public and then k and l by another member of the public. >> okay. so we have 10.1 and 10.2 and 10.3 all yej but take without 10.2d, e, k and l if i can entertain a motion to approve. second? thank you, vice chair borden. all those in favor say aye. you will -- all opposed? ms. bloomer, who severed those? >> clerk: mr. toronto. >> you come forward. you 10 minutes to talk about these. >> first, it's great to see the wonderful traffic engineer

ricardo alejo. he's a genius. anyway, there's a mislabelling in the agenda. if it's labelled properly there's no problem and he can explain but the way it's labelled it shows duplication here. so it doesn't make sense if you read the two out it says no left or u-turns northbound. it looks like patrel avenue -- 22nd avenue is divided on the east side and west side. they don't connect. they're separate. so it explains it but the way it's listed in the agenda, it's not properly agendized. >> may i interrupt you? have you explained this to staff? >> they explained what's on the packet is different than the agenda. >> would staff like to speak to

this and bring this in the same line. >> >> commissioner: can we address this so the right lines go in? >> i'm city traffic engineer. the agenda has an error in the sense that the pair -- parenthetical east and west missing and the streets are offset but the package is correct. >> can i have a motion to conform the items so the pact controls -- >> why do we need a motion? >> motion to confirm. >> second. >> all those in favor, please say aye. >> aye. >> very good. >> point of clarification, does the city attorney need to make a

matter. >> i think we have a clear record of what we're doing, everybody on the same page. all in favor of 10. d and e say aye. anyone opposed? very good. ms. boomer who severed 10.2k now? >> clerk: melanie. >> the floor is yours. >> thank you so much. every time for several months now every time i walk down the street i see people formerly sheltered in rvs now on the sidewalk with thousand of stuff in the rain. a woman told me without warning her vehicle was towed three days ago and she rented it and the owner never informed her of a

parking ticket and said she feels like i'm losing my mind and another person who's rv has been attacked with a knife through a tent and her remaining property fi property pilfered and destroyed. you can't imagine the anguish of being given 15 minutes to get out. the city refers to as a team but i can tell you it is an army of two to four police officers and 10 to six dw crew and several tow trucks and a team of 15 to 20 city official come out and make a public spectacle of you until you're left standing on the sidewalk in utter despair. watching them seize your property with no power to stop them. this is about humiliating and punishing people without resources. approximately five navigation centers hold approximately 450

of for instance -- san francisco's 7500 people. we're being offered empty, unsustainable solutions again. please do not do this. thank you so much. >> thank you very much. any other public comment. i'll en entertain a motion. >> motion to approve. >> is there a second? okay. all in favor, please say aye. >> aye. >> any opposed? >> no. >> who is the opposed? >> vase chair >> vice chair borden. acting director with an eye on that ms. boomer.

i believe the items to the extent they are rv banned not on the consent calendar i may be not remembering that. not to single her out but if our vice chair is going to vote no as a matter of course, which is completely fine, i don't think they should being on the consent calendar. maybe the course for that is if it's close to the line and want to check with vice chair about the meeting that's fine. i don't want board members missing things on consent calendar. it should be for things staff has no reason to believe anyone would vote no on. that brings us to the agenda. back to the regular agenda to item 11. >> clerk: mr. chairman, item 11, presentation and discussion regarding rail service.

>> there's no seat there but if it were it'd be warm. thank you for braving this and coming down today. >> take it easy on me. >> thank you, good afternoon, julie kirshbaum, acting director of transit. i'm here to have an honest and frank discussion on the subway performance. the subway is the backbone of our system and when it's plagued with delays the overall system suffers. our customers have the expectation that the train service will be reliable and when it is not and when that has

been compounded by not having accurate customer information, their trip is not a good trip. so what we've been focussed on in the transit division and also agency wide is what we can do to understand the issues we're having in the subway, to address them in both the short, medium and long term. one of our greatest legacies is we're the oldest transit system in the country but with it comes challenges. this is certainly not the subway i would have designed in is in city. it's extremely unforegiving. even when everything goes correctly, we experience a lot of challenges. we have five routes that show a

single trunk. we're one of very few systems that goes from mixed traffic on the surface to a dedicated automatic train control system in the subway. we have three lanes that turn around add embarcadero where we only have two turnaround slots. so if we slip our turnaround time by 30 seconds or a minute, the delays propagate through the whole system. we also run frequent service and are living right now with an old train control system. as you know from previous issues we're working with old train and those work against us as we deliver day to day service. the sources of delay are spread in a number of areas.

our largest number of incidents are related to the train control system. that includes a train that is in automatic mode and it includes when we have disturbed segment clocks or segments of the subway where no train can be in automatic while [indiscernible] is the largest number of delays we suffer most from the vehicle breakdowns. they make up about a third of the incidents in the subway but make up about half the total they are. there's other things we do experience in the subway that we have less control over we regularly respond to passenger

emergencies and altercations but they're a small portion relative to what we're seeing in terms of vehicle breakdowns and atcs or automatic train control system breakdowns. the last area i'd like to flag for you is not when a train is completely stopped, but another delay is slow-moving trains. it's often caused, for example, by a single train which instead of being an automatic has to go through the subway manual mode. an automatic train can travel in different parts of the subway upwards of 40 to 50 miles an hour. the max speed for a manual train is 25 miles an hour. we see this slow-moving train

with six, seven, eight trains backing up behind it in part because our service is so frequent. in the last month we have seen an uptick in complaints on the subway not just from board members. we have seen the number of incidents are down but the time per incident has almost doubled. what that means is the incidents we are having are more severe and more disruptive to more people.

troubling patterns is since the fall we've seen an uptick in incidents and again in december the time per incident increase. on the train side the biggest incidents have to do with how the trains are connected to one another. we call where the two trains meet is the coupler. when the couplers are having challenges, there's multiple systems in the vehicles that react poorly. so it may translate into a propulsion problem or a break problem or a step problem but they all fall into an overall bucket of what we call a train line which is how the trains are connected. so that's an area we've been very focussed on and are trying too systematically go through

the entire fleet and when we find two trains happy together, we're doing what we can to keep them connected. so you might for example, being seeing more two-car trains than you would expect on some lines on the weekends. that's because we made a deliberate decision that hey, those trains are working. we're going to keep them together. the last part i want to call your attention to is meaning per line and this is not intended to cause a seizure. it's intended to show some of our lines are behaving more eradcally than -- erratically

than others and when they have gaps, they tend to have high gaps in service. that's also of a big concern to us and something we've been look at overall. when we do start the warriors construction that is going to give us a couple months to look closely at the kt line and see what we can do to smooth out the service including having now that we increased the number of train operators and new trains, placing them at a key location so we can fill any gaps with an empty train.

the improvements are important to the day to day operations. this morning we experienced six breakdowns which is six breakdowns too many. it's important this month because the warriors construction at the chase arena is incredibly complex for our rail system. we are not going have access at all to the mme yard for 16 days. that's our newest most modern yard. it's where we're doing significant chunk of our maintenance so the trains we pull out january 22 represent the universe of the trains we have access to. furthermore, we have about 35 trains each night that aren't going to go back to a

maintenance yard at all and they'll go to sixth and king and along third street near channel. so the things i'm talking through are going to be especially important so during the construction work, we provide as high a quality service on our rail system and in in the subway in particular. so some of the things that we'll be focussing on in the short term include terminal management. we have to start turning trains faster particularly at embarcadero. if you look back ot -- at our data, 18 months to two years ago we were turning trains very qui quickly. we've now slipped a little and added about a minute to each turn around time.

that requires both supervision, having enough staff on the platform. even what seems like and what seems like an operator and the person relieving them for the restroom and can lead to a service delay. the second thing we're going to be looking at at west portal, since the twin peaks project we have experienced some challenges at that signal creating delay at a location we didn't previously have it. and we'll look at the peak at having the inspectors manually expedite to get trains out of the subway so we don't have that back up in queue. we are also going to be putting in improvements to the software and there'll be a new panel and

the inspector can move the switches from a single location and we can get those through. i already talked about the gap train. most immediately we'll be putting one at beach yard which will help us with running time challenges we'll have on the m line as well as the "j" and rolling that out to third street. we'll continue to work on the couplers which we feel is our

failure right now and look at putting a more maintenance staff in the subway both on the signal side and on the mention antic side so -- mechanic side so if we have a breakdown we're responding as quickly as possible. the two other places i want to talk about is on the infrastructure side and on the customer service. on the infrastructure side, we are going to be increasing the maintenance window for the embarcadero turnaround. for example, in the early morning and late night, we don't have a lot of trains in the subway. we can live without one pocket. what that will mean is that they can do a very deep dive on the preventive maintenance and inspection of the switches. we are also going to be preemptively replacing some of the motors in our oldest switches. it is in our capital program to

replace the switches in the subway. we've already replaced two critical ones, controlling church and debost and we'll continue to replace switches as we get in new equipment but we also have a lot of older switches in the subway and replacing the motors is a proactive way of preventing failure. and then the last area that we're going to be incredibly focussed on is customer information. my goal is to not have delays and when we have delays to respond to them more quickly but the absolute lowest hanging fruit is to make sure if we have a delay, we're communicating on it. our current communication infrastructure is getting better but limited and we have the new audio and platform signs and

over the next 90 days we'll work to refine how we use those. i think in some cases we may be over using them and i think we need to come up with more standard ways of distinguishing what is routine peak period congestion versus what is an actual mechanical breakdown that will hold somebody up an extended period of time. and towards the tail end of the next 90 days and early april, we're finally going to be rolling out the new radio on our trains and what that is a game changer in terms of customer information in the subway. it is going to allow us to more easily communicate in the trains. the first thing it will do, it will allow us to preprograms operators can use and it's our training all operators have

announcements with delays but we have a broad range of english skills, comfort speaking and things like that so having pre-programmed messages saying we apologize for the delay, we have a mechanical issue up ahead will give operators more tools. right now we have a single microphone for the rail system. if a controller is making an announcement to officers, it means they're not managing the incident. it means they're not talking with operators. it means they're not talking with other key staff. the new radio affords us the ability to do multiple things at the same time and it will improve the audio in the vehicles themselves because there's often times when we'll make announcements but it sounds

garbles because of the old system. the new radio comes equipped with new audio so the quality of the audio will improve. looking and we're looking to replace the aging control system and those are things we're actively working towards but we need the subway to work now. and these improvement steps are intended to do that and minimize the likelihood of a breakdown, improve our response time when we have a breakdown and communicate on it bitter. >> thank you very much good communicate on it better. >> thank you very much. do we have comment? >> clerk: mr. peterson. >> i'll ask you to speak and you can come back for board members and questions which i know there

are. mr. peterson. welcome, thank you for coming down today. >> my name is christopher peterson again. thank you very much for the presentation on this issue. i'm happy to see the problems have been identified. i want to stress how utterly dysfunctional the west portal station is especially during the eveni evening communicate. it's routine to have problems and you're torturing your passengers when they're stuck and you should be addressing the technical issues that were identified but i also think you should be looking at the management of the intersection outside the station commonly you have trains on the verge of leaving and some cars make left turn or some passenger decides

to walk or pedestrian decides to walk in front of the train. i think you should give series commission how the intersection is managed or no left turns or some way to minimize how much it's delaying the trains. i hope you look beyond just technical fixes and how can you really genuinely give the muni rail priority in getting through that intersection efficiently. >> thank you, well said, mr. peterson. thank you. bort members, questions or comments for ms. kirshbaum. direct director eaken. >> thank you for the thoughtful approach. you mentioned replacing the trains and addressing the control system. i wonder if there's any data on the performance of the new light rail systems and the hypothesis

the newer vehicles will have few fewer breakdowns by data collected and want you to talk more about the concern of not switching over to an automated concern system and is the matter of replacing the control system is it a matter of cost and is there budget identified to make those replacements? >> yes, i don't have specific data on the new trains but we're seeing them increasingly improve in their performance. we did have some challenges early on getting the train control systems to communicate consistently and effectively with the new trains and in some cases it's led to an information break which flattened the wheels and took the train out of service but we've been working on software upgrades with the manufacturer of the train

control system to address those. i believe we're trending in the right direction and ultimately the new trains will be much more reliable in the subway. we do have a portion of the funds needed to replace the train control system identified in the capital plan and we'll be more fully addressing that in the next two-year budget cycle. but the resources we need now to start planning and designing are in place and we're actively working on it. the new technology is much more modern. for example, it would replace

anything intricately wired in the subway to a passive wireless tag, for example. and we do intend to do an overlay replacement. so as we bring on the new system, we would still continue to rely on the old system. so we have started the preliminary planning process for the train control system and it will be one of our highest priority as we enter the next capital planning cycle. >> just a quick follow-up, if as the data becomes available and the performance of the new vehicles, if you could bring that to us that would be wonderful to see and would be great to see for the new train control system, best, most realist realist realist realist realistic scenario and when the cost might be. >> you mentioned a new radio. when is that going to be

installed? >> it's been on our busses a year and a half but it's been technically complicated to install on the trains. and we've had a couple of fleet defects the manufacturer has replaced. we're now in the process of the final activation of each car. and all of the technical details have been addressed and we anticipate by the beginning of april we should be getting that. >> great. then i was wondering if you saw particularly with the cars when you're talking about the doors and other issues, are there correlation with weather or temperature we're noticing to better predict the problems? >> the rain always creates problems on the older vehicles. the there's filters and critical systems very exposed underneath the train.

we're very vigilant about standing water and make sure the trains aren't standing over it and we check areas we know to be prone to weather failures but rain typically creates nor -- more challenges. >> like we know this week it's going to rain and wednesday's going to be the worse day, do we staff up and try to plan in advance of that? >> we do. we do with debris and subway pumps. >> and do we have a way of looking more predictively of the data? i think you mentioned the extended times of the delays and

we can probably predict delays like a door they are probably makes 10 minutes, i don't know, i'm making that up but maybe a person on the track is an hour delay. can we use that to gauge? i think the biggest challenge is when someone's waiting at a tunnel or a train stuck between two stations it's one thing to know it will be five minutes or guesstimate five minutes and another thing to know or five minutes but not knowing people get stressed where they need to be and are at the station and they don't have enough information to make a decision to stay on the train or go above surface. also i'd love to hear how we communicate, i know you said we had issues because of the one microphone system but how to better communicate when we know in the station it will be 20 minutes to the drivers at the street level whether it will be

20 minutes to people can decide to take street transportation. in the downtown core people have that options. other parts once you get further out of the core it's more challenging but there's always busses on the lines. do we have the capability to be able to communicate that now? >> we do. it will be more elegant when they're in the same location but they communicate constantly. evacuate bus operators be aware and make announcement like a connection, it's something our operators ask for and something i think has a lot of benefit and

something we're trying to be more disciplined to communicate in staff when we have these delays. i'll take back the idea of other types of delays and the time associated with them. we do make some automatic judgment like there's never a quick overheadline delay. if we can get the vehicle moving, that's the most important thing. when the vehicles are stopped and we can't get it moving and we either have to toe it or wait for a major repair, that's when we're getting stuck. there's so much out there in predictive analytics and we can run our scenarios run through

that it'd be great. if we can tell people an estimated amount of time and granted they can't hold us to it but it gives a gauge if they're trying to make a meeting or whatever it is. i think that's the biggest challenge when people don't know if it's going to be 5 minutes or an hour. that's the kind of thing that matters. we have enough data we could probably easily run it through to figure out. in materials of the doors, so -- in terms of the doors, what do we do proactively like there's certain trains that often have door issues and have we looked at on rainy days maybe locking that set of doors or whatever because we know it will potentially be a problem? i know it's inconvenient to make people move down the platform or the bus stop but i think if people knew that would prevent them from being delayed they'd be fine with it. >> we haven't gotten down to the detail of a specific door but we

are very focussed right now on what we could call a repeater. so a vehicle that's breaking down multiple times for the same problem and we're trying to sit those until we can diagnose the problem and convince ourselves with confidence it belongs back in the system. >> i guess that's mostly -- the other consumer information, again, it goes all together. if we can better inform people in advance of them getting on the system and also have a contingency plan more quickly for what they can do. don't know if we run special sut shuttles. how quickly can we mobilize to pick up people? >> it can take 30 minutes to an hour. if it's something like market

street we have a lot of built-in service that can support. >> can we look on rainy days having a contingency shuttle or two for convenience and i know we don't have extra drivers around but how to maybe deploy because those days are often terrible on the streets so getting out a shuttle will take longer anyhow. >> director brinkman. >> thank you for a great presentation. it's helpful to have so much information and drill down to where the problems are happening. fascinating to hear the new trains aren't perfect out of the box day one but have issues that are somewhat different to the older trains so i'm glad to hear they're working better on the lines. we all look at those and think they're our nights and shining armor coming to rescue the system. first point, when we don't have access to mme for the 16 days and the trains are going to be

stored not at the yards but the street i assume we have security crawling all over the night? >> 4 -- 24 hours. >> great. and i would support absolutely anything that we think we need to do as a stop-gap measure until we have improved the train control system whether it'sp -- it's pcos or making rush-hour in turns for cars. whatever we can do to get the trains out of the tunnels quickly, i think every member on the board and anyone who rides the trains would support. and when the new radios come on all trains will come on day one? all will have radio access? >> yes. >> good. and thank you again for the presentation. i know it's challenging and i feel we are making good progress and again anything that we can support that helps get us

through this challenging period, we're there for you. >> directors? >> thank you, chair heinicke. when i heard about the break i wonder how many are versus the old because there's hope we'll make more progress as we switch over the trains and the other thing i wanted to highlight is i was on the train the other day and it was a new lrv and i think it got triggered and we were there five or six minutes but everyone was getting antsy and the piece of guesting an announcement, the emergency stop

has been triggered, sounds forward and it sounds like a plan in place around communications with the driver. the presentation's very helpful. thanks. >> director torres. >> when will you be permanent? def >> she may not want the job after i'm done with it. well, take that as the compliment that it is and i appreciate you coming here and doing it. i know you're new to the role and know some things are things you're new in deal with. i think what qualifies me most to be the chair of this board is the fact i ride this thing every