>> i'm going to hand it off to our mayor's chief-of-staff. i want to thank s.f.gov

tv, who is doing the recording, and to remind everyone if you're speaking, please use the mike. it helps with the recording. sean? >> good morning, everyone. i'd like to start by thanking you all for coming, despite this being a rather significant municipal holiday, i think the fates are with us and are delaying the start time of opening day, so thank you for those of you who might be trying to do both. in the four or five months that i've been here now, back with the mayor, spending a little more time with her just generally on the issue of disaster preparedness. and it has been abundantly clear to me the persons of this council on her. more and more she is recognizing the importance and responsibility of the mayor's office, and of all of you, should we find ourselves in a position of needing to activate and get to work. and so on behalf of the mayor, let me say thank

you to all of you for your commitment to this council and your work. looking ahead at this agenda today, we've got some pretty good stuff. some information that i think is going to be very informative to all of us. i know the mayor is very much looking forward to a report back. so i look forward to the meeting, look forward to learning from all of you and sharing what i learned with her. so, again, thank you for your work. >> thank you, sean, and thanks to mayor breed for both of your leadership and commitment to the prepared and resilient san francisco. i'm really humbled, as i look around the room, with all of the people that are here, who are also committed to that goal. and in today's meeting, we will be beginning with reports on our air quality initiatives, and we have new technology at 9-1-1 that we're going to share information about.

we're going to talk about fleet week training and exercise program, which is coming up in the fall. fire will report on the fort funstin landslide incident. and we'll talk about the healthy streets operation center, and we'll be talking about the local business recovery efforts from the garian parker fire and gas line explosion. we've been very busy since our last disaster council meeting, and i'll touch briefly on topics we won't go into too much depth. i want to announce that the watch center began in january. we had our first class go through the month-long academy, and they are all now -- they are all now on board and the watch center, which was funded with support of the mayor's office and the board of supervisors provides san francisco

with really a centralized hub to monitor every day, seven days a week, all major incidents that take place. they help coordinate emergency response and issue public alerts. and this is -- the watch center is the difference and an improvement in our operations in that we used to not have folks there every day. now we have someone with the lights on, ready to respond, seven days a week. i would like to thank the watch center coordinators, anna and joe reilly. joe recently rejoined the port, so we're happy to have his expertise at the port. they both worked really hard to launch the watch center. in addition, the emergency response plan for the city of san francisco is -- a revision is under way. we are required to revise this plan every five years. it is really the city's master plan for emergency response and guides all of our efforts, all of our

support functions, and annexes, and d.m. manner edie schaffer has worked really long and hard on that. the winter storm response -- we've had more than 14 inches of rain that fell and continue to fall as we speak here, in san francisco, and i think due to our coordination and response planning, we really were able to manage all of that rain over the winter. and i want to thank our partners at the national weather service. they do a great job of supporting us and keeping us informed of any weather situations that may be coming our way. so -- and before we move on to our very heavy agenda, i want to -- i want to -- i'm sorry. i want to recognize our new board of supervisor president norman yee here.

and as the new president of the board of supervisors, he has the opportunity to appoint three supervisors to the disaster council, and all are welcome. and he has appointed supervisor brown and reappointed supervisor stefani. president yee, if you would like to say any words to the council, your welcome to do so. >> no. i'm just glad to be part of this. this is really, to me, one of the more important councils at city hall. this is where we're going to be paying attention to any type of disasters, and we -- we've had things going on around us in the bay area, and we know how important it is to be able to respond, not only within our own jurisdiction, but also to help our neighbors. so welcome, everybody. >> thank you, supervisor yee. so now we will get

started. our first agenda item is under planning. and we are going to get a status on the report -- a status report on the executive director 18 -- directive 18-04 on improving san francisco's response to future air quality incidents. i believe dr. thomas argon is going to present. >> good morning, everyone. what i want to do is just cover some concepts. i think i have about 10 minutes, is that correct? >> yes. >> so one thing, i just want to mention a few concepts that we think about as we think about air quality. one is that we're thinking about the natural environment, the built-in environment, and then we're thinking abouts as human receptors. and those three domains will be interacting. and the other concept is we have a hazard, exposure to a hazard, and then we're trying to preevent disease, disability, and death. we want to be able to

mitigate at every one of those levels. but it gives us an idea of the complexity. i do want to just acknowledge also that i have dr. jane girlie, tiffany from public health emergency preparedness who will be able to provide more detailed information as i go through this presentation. lets go to the next line. the plan that we currently have is cable on the table, on the outside. it is a place where we're going to start. should we have another air quality event like we had back in november of 2018. it's going to be an integrative process because there still needs to be ongoing collaboration and planning with our regional partners. we're working closely with the bay area air quality management district, and we're working with the bay area health officials to make sure around health we have a unified message, and we have a unified

response plan. so there is a lot of activity going on there. the other gap we have is just in the area of scientific consensus. you'll see as i go through this presentation, there are really gap areas, and there is really no right answer, and there is simply tradeoff. and then we want to be able to implement new best practice as they become available. so if you turn to the next slide -- so when you look at the plan, you'll see that it is broken up into six different sections. it gives a hazard overview. the a.q.y. response grid, and i went over a.q.y. the last disaster council. and the plan then has a san francisco overview, a public health response overview, and then additional response considerations, and then resources that are available. i'm going to go -- i'm going to give you a high-level overview of a few of those areas.

the details are in the plan, and then if we have any questions, we have staff here that can answer some of the questions. so on the next line -- so right now we're really in preparedness mode. this preparedness time is really critical. so, for example, when we have another air quality event, people are going to be asking, where are the n-95 respirators. now is the time to start thinking about n-95 respirators. it should be part of your preparedness -- your disaster kit at home. there are many uses for these n-95s, so now is the time to really start thinking about that. and we're going to be working with our regional partners to make sure we have a unified message and response plan for that. the other area to really think about that is really critical for us is that we know that because of climate change, temperature and fires are going to be associated. so it is possible that we're going to have a poor air quality day, where the temperatures are elevated.

and you can see how that really can complicate our messages because if you have poor air quality, you're telling people to stay in doors, but if in doors the temperature is 110 -- because it can be up to 20° higher indoors if you don't have air conditioning, we could actually be hurting more people by telling people to be indoors to protect them from poor air quality. so if we have a heat event, which is very possible with poor air quality, that is going to be a big mind shift for us. we have to be careful about sheltering in place if people do not have access to buildings that are air conditioned. this is part of our longer-term thinking. we have also revised our a.q.i. grid. and it follows the colors. it is a matrix that has tentative plans for what we're going to do for different levels of the a.q.i. grid. we're making it more flexible. we're trying to make sure

that we have more time to have discussions with issues because you don't want to have a plan that says do something in four hours, and, in fact, the fire in that area may actually be winding down. so we have to really think carefully. so we're making that more flexible. and you'll see that in the matrix grid. let's go to the next slide. so under these three areas that i want to briefly discuss -- just to give you an idea of how complicated the message can be in n-95 respirators, i know when air quality gets bad, people have an intense focus on n-95. i want to give you an example of why this is complex. imagine you have asthma, and that your asthma is triggered by poor air quality. guess what? you're going to want to not only avoid poor air, but if you can't avoid poor air, that n-95 may

protect you from that asthma getting worse, correct? imagine you're the same person, and imagine that the trigger is a respiratory virus. and now you have an asthma exacerbation because of this respiratory virus that have you, and you put on a really good air-fitting mask, and you have more airway resistance, and this mask is going to make your health condition worse. so you can see how something, like, asthma, where the n-95 in one hand is going to save you, and on the other hand it is going to make you worse. this is one of the challenges that we have when we're communicating around health messages, is that we have these nuances that we have to take into account. and then the other area about vulnerable populations, so a couple of different ways that we think about vulnerable populations. the very old, the very young, pregnant, those who have cardnary pulmonary

dies, and those whdisease, and o have situational exposures. and vulnerable populations are those who have no opportunity to mitigate their exposure. that is going to be primarily people who are homeless. the other one is going to be those that is partially situational where they can mitigate their exposure some of the time, and that is going to be people who have to be outdoors, and the really critical thing for the city is we have to make sure we continue to provide critical services for everybody in the city. which means that we're going to have our workers exposed. so there is a lot of work working with h.r. to make sure we have a good occupational plan and we address these issues of exposures. and then the third area here is going to be -- that is sort of represented by climate change language, is, again, going to be working

with our regional partners. one of the areas under that category of regional partners that we're going to be struggling with, but there is consensus in terms of principles, is going to be with the school districts. the school districts understand that school is a safe place for children to be. if they're not in school, you have no idea where they're going to be. they could be all over. students actually get worst exposures if they're not in school. recognizing that parents need to make individual decisions. and the schools are very supportive of that principle, and they weigh the tradeoff. and the other one we're going to have to deal with is going to be outdoor events. we're not going to have sort of a black and white decision now. as we learn more, we have to get together and make sense whether this is going to work for us to,

quote, unquote, "cancel an event." those are the major areas. i want to say we've learned a tremendous amount from the first -- actually, over the last two years, we've learned a tremendous amount. we still have a tremendous amount more to do. we have more planning. i feel more confident, but i also want to remind people that if the temperature gets really high, it's going to be a paradigm shift for us. we're going to be primarily focusing on temperature. i want to make sure -- did i miss anything big, jan? >> no. the only thing i would emphasize is that there is also a growing consensus among the associations of bay area health officers and the bay area air quality management district, that the harder decisions around infrastructure are probably going to be the most effective public health response. issues around indoor air purifyers, doing what we

need to do to sort of come to terms with the fact that more of these events are in our future, rather than short-term responses like n-95 respirators or not. >> and we have to realize if we do have a heat event, that san francisco, as physiologically, we are not acclimated, so to speak. when we had the event a couple years ago over labor day, we had infrastructure that was failing. we had clinical laboratory machines that were failing in hospitals, for example. so the physical infrastructure and the human infrastructure is not prepared for heat events. okay. any questions? okay. >> doctor, thank you. the one thing i can share with you from the mayor's perspective that i know she would look forward to working on with you, with everyone here, is communication about the value of the mass. she was very frustrated by

those who si simplistically said, mass, mass, mass, and talking to you and your department that is very clear that is not the answer. so the more education we can do to make sure to know who would benefit and who would not, and how we can distribute them. >> i realized i skipped a couple of points from one of my slides. it says here three "e"s. we want to focus on exposure. empower people. and then ensuring services and safe microenvironments for folks. and it i incorporates what the chief-of-staff just said. >> okay. thank you. any more questions. all right, thanks. on similar-related topic, we're going to talk

about cleaner air centers. and brian, are you going to speak to that? brian strong from the city administrator's office. >> thank you. brian strong with the office of resilience and capital planning with the city administrator's office, naomi apologizes, she is unable to attend but asked me to make a few talking points about what we're doing. sort of following up on the question about how to make our -- how to acclimate our buildings to be better able to respond to heat and air quality issues. our office has been coordinating a group of city hall fellows -- i should say a group of very dedicated, smart, active, young people that we were able to set a pool in around the executive director to look at our facilities, and to identify the facilities that we currently -- that we could currently use or that could be somewhat easily ret fide retrofitted to e

used as a cooling center and heat respite centers, and future facilities and how we should be thinking about future capital projects and so forth, when we're designing a rec center or something else. how can we make sure that we're thinking about heat and climate. heat, climate, and air quality when that happens. so we're expecting a preliminary report towards the end of may. and i do think it will then be coming back to this council. we've been working with a number of different departments, and we've been doing stakeholder interviews primarily with departments that manage these facilities, department of public health, recreation and park, the library, working with the department of environment, of course, as well, and the p.u.c., who has done a lot of work around our systems to sort of understand what are the key components of the building that we need to ensure we have to understand, you know, the access of air in and out

of buildings. i should say we've done a lot of work in the past 15, 20, 30 years around making sure we could bring in natural air into our buildings. and now we have to make sure that we can stop that natural air when we need to to address some of these issues. the information that we're collecting, we're putting into a list of facilities, a facilities data base, that incorporates our shelter list and some of the other key places where people are expected to stay after disasters already, and seeing how we can make those work with respect to heat and air quality. and then we will be bringing that -- we're sort of putting that information together, and, again, think about existing buildings and future buildings. so how do we address those two sets? and the real goal is to make sure we have a real list together before we

start to see, you know -- before the end of summer when we expect to start to see, you know, the next heatwaves and so forth. thank you. >> thanks, brian. yes? >> i'm glad we're actually doing an inventory of these buildings. i believe it was last year when we had the heat and also the fires. we realized on the west side, it was hard to identify where to send people. and as you move forward identifying the buildings and if you see a pattern of inequity, in terms of where these facilities could be, that you prioritize those areas where they have the least amount of buildings that can actually accommodate, especially seniors and people with asthma. >> thank you.

any more questions or comments? okay. thanks. continuing on the report around the directive, i will give just a brief oral report on our efforts to provide mutual aid in the form of our civilians responders. so the california office of emergency services in conjunction with the california state training institute has implemented new emergency operations center position credentially requirements. and a program to successfully support and help field operations. and so to that end, we at the department of emergency management, were utilizing the new credentially system to credential e.o.c. emergency center and department operation center response to systems, and apply it to the appropriate departments within the emergency response function focus. so currently we at d.m.

have identified all type 3 and type 2 base-line trainings with the performance evaluation process for each key position. we're working in coordination with the institute to deliver these trainings to city and county employees, and that will help us support our team for future deployments. i guess what this translates to is that we will be reaching out to all the city departments to identify key employees who will go through these trainings. so that we will have multi-disciplinary, interdepartmental teams that will be prepared for deployment. of course, this is part of this mutual aid directive, but obviously this will greatly enhance our own capability in-house, when we are called to respond to any emergency that we might undergo.

so please look forward to a friendly correspondence from me in the near future, asking you to work with us to identify those individuals who will go through this training. i just want to -- i just want to point -- give some shout out to andrea jogenson and nuvia endorsea, who are leading his effort. if you any question, andrei and nuvia, just stand up. there they are. they'll be happy to help you. and finally, francis samora is going to step up and he is going to talk about the bay area regional air quality messaging project. >> good morning, disaster council. as has been talked about a lot today is the need to communicate with people and provide them with information during air quality events. and so it is critically important that we not only

coordinate our communications out of the city, but we coordinate our communications as a region during air quality events. the air quality just doesn't stop at our city borders. it is important that we as a region, on the south bay, the east bay, the north bay, and even in san francisco, have the same type of messaging and are providing the same information to our partners. as a result, the department of public hall of famemenhallofdepartment of pc health and the health department are working together. we have a committee and public information officer involved in emergency response. the association bay area health officers, to come together to really figure out what are those protective health messages, and that public information that needs to go out before, during, and after an air quality emergency? and so the project has three main deliverables. what we want to do is

develop a public information tool kit for the region that has protective health measures before an air quality event, during an air quality, and the other critically important thing is that it is available in all threshold languages within the bay area. so here in san francisco, cantonese, mandarin, filipino, and spanish, and in san jose, that would include vietnamese as well. the other thing we want to do is create a resource guide for hard to reach populations. we know people don't receive something the same way. that is something that was made clear to all of us, not only here in san francisco, but throughout the bay area, that we really need to do our best and do a better job of reaching hard to reach populations. these are seniors, people with access and functional needs, immigrant communities, people with limited english proficiency. this is going to be part

of this project as well. finally, we're creating a digital repository so that once these resources are available, any jurisdiction in the bay area can access them and use them before, during, and after an air quality event. next slide, please. and so right now we are in the research and information gathering phase of the project. and so one of the first things we did was we sent out a survey. and we sent out three types of surveys. one to public information officers, one to health officers, which is actually still under way, and one to communitynity-based organizations and elected officials. and so we got a lot of great feedback from people throughout the region. one thing i want to know is this was a regional survey. so my next slide is going to talk about some of the feedback that we have received so far. and so this was the survey responses from c.b.o.s, elected officials, and

actually some health officers took this, but they have a very specific survey that will be going out soon. some of the challenges they saw regionally: there was a lack of good solutions, lack of translated materials, the public wanted more information, messages are not usually received quickly enough to dissem mate. disseminate. they wanted to empower local organizations to take the necessary actions to protect their citizens. one of the things we did here in san francisco, we took the survey live to some of our community groups. we did one outreach event out in the richmond district, and it was amazing because one of the c.b.o.s involved was talking about how they received the information from the city, from the department of emergency management and the department of public health, and they took all of the protective health measures and stopped work for the day, and the entire staff called their 300 clients to make sure they were checking in on them, and making sure they got the information they need. this is incredibly

powerful. the whole community responds. and we should admire and expect that from our community-based organizations who play a huge role in responding to emergencies. the next slide, please. the public information officers also responded to this survey. and you're going to see a couple of contradicting things here as well. again, this was a regional survey. and so for some jurisdictions, translated materials were readily available at the outset. i'm proud to say in san francisco we had that readily available. in other jurisdictions, that was not the case. you'll see that as a success and a challenge. a lot of people also had a good view of the mass notification systems. but then one of the challenges we see here, and this is why we're working as a region, sometimes there is lack of agreement on what the actual -- what the actual message should be in terms

of what action you should take. and so we're going to continue on with this project in may. we're going to have a regional workshop to discuss what our findings have been so far, present an initial public and information tool kit. we're going to do some additional outreach sessions with the association of bay area health officers. and then by june/late may, we should have a viable tool kit we can start to test out should we have an air quality event in the future. that doesn't mean it won't change. that doesn't mean there won't be additional input, but we should have something we can test out. by september, we'll have some more time to gather some input, and what we hope to have is that digital repository up, and we'll host workshops and webinars to the region to basically explain how you can access information and use it for poor air quality events. are there any questions?

>> chairwoman: okay. thank you. i just want to sort of say how important -- thank you for your work. how important the regional focus is on this. there is no way we can just have a san francisco message. these events affect us regionally. we're crossing our borders all of the time. so thank you for your efforts to coordinate in the regional way. so now we are calling -- it is time for a call if there was anyone for public comment for this item number four? i don't have any cards for it. okay, seeing none. we're going to move on. i'm sorry, that was number three. so now we are moving on to emergency preparedness. i believe rob smith, our deputy director for the division of emergency communes at d.m. is going to talk to us about rapid s.o.s. >> good morning. my name is rob smuts. most people think that

when you call 9-1-1, the 9-1-1 center knows immediately where you are. people think of the tv shows they've seen that present that inaccurate image of that. in fact, if you call from a cell phone, less than 50% of calls do we receive information within 50-meters, which is the minimum threshold to be useful in most circumstances. so over half of the calls we never get information that is useful in emergency circumstances, and it is delayed. it takes at least 30 seconds to reach the 9-1-1 center. and that's because the technology for locations that is in onr phone, available to all the apps that we have, only some of those technologies, cob conveyed through the 9-1-1 system, through the cell phone carriers. this is one of the sort of dirty secrets of the 9-1-1 system nationwide. we are very grateful that we are now finding a way

around this problem, to access all of the location technology in your cell phone. just to speak on the scope of this, 2014 f.e.c. -- f.c.c. report estimated that approved location data would save 10,000 lives annually nationwide. and so where we are -- this map up here just gives a real-life example of some of the challenges we have. that's a six-block radius, and that's the location data we got on an emergency call. you can see the actual location was in the middle -- not quite in the exact middle, unfortunately. so going to the next slide, so the two main cell phone system aphold and alphabet and google, got tired of waiting for the carriers to work with

them to solve this problem, and so worked on an end around the carriers to provide this information to 9-1-1 centers. and starting in september, we were one of the first 9-1-1 centers in california to start accessing this data. and next month we hope to, through another vendor, be able to have this data automatically queried immediately when a cell phone call um comes in and dispense it to the dispatcher. sincand going to the next slide, just two examples of how we have already successfully used this technology. the first is the map that was on the first slide. we had a call from a disoriented person who had fallen down a stairwell in his building and could not give us an address. he needed medical attention. he could not move and he didn't know where he was. the only information he could give us was that his

building was next to an auto repair shop. the location we got from the cell phone carriers was a six-block radius, which was not going to be helpful for finding this individual. using rapid s.o.s., we got the address -- i think it was 150 to 166 turk street, which was two buildings. when we pulled that up on google maps, you can see the picture there, one building was an s.r.o., and one building was an auto repair shop. so we, with a strong level of confidence, knew exactly where to send the fire department, who located the individual and was able to give him medical assistance, which would not have been possible with the technology that carriers provide to us. the second example was a sailboat crashed into alcatraz island and couldn't tell us where on the island they were. rapid s.o.s. ro provided the information. there is a pin drop by the laundry building it was

provided. we provided that to the fire department, who was able to respond and provide assistance in a timely manner. and so the first test area was tennessee for this technology. and they did a study on it. and their study showed that a usable location accuracy less than 50-meters, went from 45% up to about 97% of calls. and that, i think, mirrors our experience so far. the technology that is available through the carriers is -- has a problem with tall buildings and has a problem with challenging geography, which describes a lot of san francisco. and the technology that was not accessible through the carriers' wi-fi, bluetooth, and things like that, is more useful in

densely-packed areas. that is information that is particularly helpful for san francisco. so we are very happy that we are able to work with apple and alphabet, to have this work go out to get usable, and we believe dispatchable, location information from cell phones. i think we will be one of the first in the country to have this automated and available for callers. >> chairwoman: thank you. any questions? can. rob, this is exciting.so kuy feel safer as a resident of the city. let me ask you something: i know you are going out to procure new software systems. is this technology baked into the new generation cad systems, or will you have to build generations?

>> the cad companies, as they're starting to talk about building out the capacity for this to be automated in their system. so as we do our fee for the cad systems, this will be a requirement that we expect for the responders. >> that's exciting. i know we're doing a lot of work around the 5g implementation in the city, so i would just encourage you to figure out how that technology will intersect with these cell phones and this work-around. >> i glossed over it for time, but there are further improvements that will come through this technology. z-access, which is what floor on a building you're on is being developed, and we expect to be able to get relatively shortly through these vendors, the rapid s.o.s., which provides the location and data, which is what integrates the rapid data into our systems, to provide that

automatically. so we're looking forward to further enhancements. >> great. thanks. >> chairwoman: thank you. so the second part of this item is a report out on suite week. jill raycross is going to come up. >> good morning. we're going to be showing you a video of last year's fleet week exercise, focused on fuel.

♪ >> so fleet week is very exciting, as you can tell. and if you come to the exercise, you might get in the video. so last year we looked at fuel and who thought we could make fuel look so interesting and fun. it was a great opportunity to work with the fire department partners, support of san francisco, m.t.a., public works, p.u.c., and it is also a good opportunity to work directly with federal partners in our city. so as we know in a major disaster like that looming earthquake, we cannot do it on our own. state, federal, private sector, non-governmental partners are going to be key for us. and it is also great -- we

did an exercise in the part of the city that a lot of folks have not spent a lot of time in. so our federal staging area is at pier 96, in the eastern part of the city, and it was great to be out in that area and see the capability of that large real estate. this year we'll be looking at disaster debris management. we have a new disaster debris management plan, and lonnie nelson, who is sitting right here, is our plan writer on that. it is very exciting that we're going to tie a bow on it soon. we'll be testing this plan, as well as our d.d.m.p. next week at a local exercise that si cynthia is working on. the federal agencies that are really going to be key for this are the u.s. army corps of engineers, as well as the federal emergency management agency. our cap event will be on monday, october 7th.

we'll be doing a full-scale exercise at some place on the pier. we're talking about pier 27, which will be a neat, new location to look at. and we'll be looking at activating the public works department operation center and other d.o.c.s, that's a very important nexus in these exercises. and we'll be doing our senior seminar as well as a lot of the other activities you saw in the video. my contact information is in here, and i'm happy to give you more information should you need it. >> chairwoman: okay. thanks, jill. a lot goes on at fleet week. to be honest, i've worked for the city for 15 years, and it wasn't until i was really in this position, that i learned how much happens. i will really be pushing and encouraging participation from all of the departments because really from ever sector there is an opportunity to participate and learn. thanks, jill. and thanks, jill, for your leadership over the years with fleet week.

it is much appreciated. jill has been really key in growing the program for us. so do we have any public comment on this item? i don't have a card for it. so moving forward, we'll move over to the next item, which is emergency response. we're going to get a report from the fire department on the fort funston landslide. thank you, chief. >> good morning. thank you. mike cochran, home land security. i do have an operational support summary on the fire department. first, the fire department would like to thank all of the agencies that were involved in this tragic incident, and our hearts go out to the families of the victims. at february 22nd, a 9-1-1 call was received that a person fell down the hill at fort funston. and waves were coming over

here. units on the scene were advised by standards that the initial victim was assisted out of the water, and we transported her to s.f.general. but another victim was reported missing. so due to the multitude of agencies that responded, our incident commander set up a unified command and exhaustive efforts began by our members for several hours, with every resource available, to attempt to rescue this victim. additional truck companies and canine units from the san francisco fire department, san mateo county, and d.p.h. also responded. we had approximately 42 members during the initial response. i want to thank the d.e.m., there was a multitude of requests, from technical specialists to heavy equipment. there was a lot of moving parts. so unfortunately, after hours of searching and nightfall was approaching, the cliff was deemed

unstable, and with the survivable profile of the victim, it was transferred from a rescue commission to a recovery commission. and after several days, a decision was made to cease the search operations. then on march 1st, a cliff rescue response was dispatched for a body recovery, and the s.f.d. units assisted the medical examiner at the scene, which was later determined to be the missing landslide victim. once again, condolences from the san francisco fire department to the family of the victim. >> chairwoman: thank you, chief. the next item -- are there any questions for chief cochran on that item? the next item is an update on the healthy streets operation center. emily cohen from the mayor's office. >> i'm going to give a brief overview of the

healthy streets operation center. i have some slides here behind me. as everyone in this room knows, homelessness is a crisis that we're favoring on the streets of san francisco. every day some of the numbers projected here give you a high-level overview of the scope of the challenge we're talking about. on any given night, we estimate we have about 7500 people experiencing homelessness. in our community, about 4300 of those folks are sleeping unsheltered on our streets. over the course of the year, we're seal close we'll ser 20,000 homeless people, and there is currently over 1100 people on our shelter waiting list. so homelessness is a challenge that almost all of your departments and your organizations touch in some way, and i just want to thank you all for your participation in that work. and i want to tell you a little bit about the healthy streets operations center, which was started

in 2018 as an innovative approach to particularly street homelessness and unhealthy street behavior. and it is a deep collaboration of multiple city departments, and we'll have a slide that shows all of them in a second. but it provides the infrastructure for genuine and deep coordination, to provide the right resources to the right person at the right time when they're experiencing a crisis on our streets. we lead with services. it is a core mission of h-soc. it involves public works, mr. speakerpublic health, and my other folks in the room. we approach people on the streets, offer them an opportunity to come inside, a connection with service, and really trying to provide the safe and clean streets for everyone in our community, both housed and unhoused. this slide is a quit

overview of all of the participating departments, so thank you. the goals of h-soc are to deliver coordinated care, to improve the medical and behavioral health of people experiencing homelessness on the streets, to meet the shelter and service needs of folks sleeping outside, and to ensure that san francisco's streets are safe and clean for everyone. so what is h-soc? it is essentially a joint command center out of d.e.m., where we are able to coordinate calls coming in about homelessness and street behavior, we're able to coordinate the dispatch back out. we participate in collaborative planning for resolving encampments or addressing problems we see arriving in the community. we share a lot of data and information and working together to plan those operations. so we're just over one year into h-soc, and it has been a tremendously successful joint effort. we dissolved 25 large

encampments with six or more tents in them, and through that effort have connected over 365 people with shelter. so sort of pre-h-soc, and the expansion of resources in our community, we would often go out and try to clean up encampments, and it would essentially move folks from one corner to the next. but going with a service-first approach, bringing the capacity of the shelter system with us, we're able to invite everyone in, rather than just asking people to move. and that's a critical component to the success of the encampment resolution. we found that 65% of people who we encounter through that process accept offers of shelter placement. through this we've seen a 40% reduction intents on the street across the city, and a 65% reduction in six or more tent encampments of six or more tents, and a 100%

reduction of encampments of 1 10 or more. and we've also started pivoting this approach to not just tent encampments, but to folks living in their vehicles, and approaching clusters of vehicular homelessness in the same model. we have created streamline processes, and really improved data. the coordination has been instrumental in getting the outcomes we just discussed. i think one of the biggest successes of h-soc is really this reduction intents. in august of 2016, when the department of homeless and supportive housing was launched, we had over 1200 tents on the streets of san francisco. in january of 2019, that number was down to 340. so a really dramatic reduction. this is not just corresponding with the coordinated work of h-soc, but is also corresponding

with capacity for people to move off the street and move into a navigation center, a shelter, or a housing unit eventually. so how does it work -- sorry, we already did how it works. one of the other big things that is a big out reach of h-soc, is reducing the time to 3-1-1 system, improving our ability to respond. as you'll see, a fairly significant reduction, not just in the time it takes to respond to 3-1-1 calls -- and these are specifically homelessness, encampment-related 3-1-1 calls, but also that bar graph part of it is the standard deviation of time. and one of the things we have to be proud of is the shrinking of that variance. we're getting better and much more consis consistent in how