renters face. by purchasing the units we would have what we need for near and long-term. dph would provide the oversight and direct the client placement and we would need real estate expertise. it is a priority for me in the budget process. since i didn't see that in the bla report i wanted that on the record so it is included in the resolutions we pass subsequently. i have talked to the chair fewer and president yee about my desire to expand the model looking at potential legislation as well-to-do that, working with chair fewer so i just want that on the record to make sure that while we are looking to expand models we expand the models that

work and that we get that in this year's budget. thank you very much. i also have spoken to the mayor about my desire to have the residences in my neighborhood. have seniors mentally ill who will need supportive care. this is exactly the type of housing that will fit in my neighborhood to serve the homeless population in my neighborhood. i think i have many single family homes i hope we can buy for this purpose and i think this is a good investment. i think is outcomes are much better. i concur and have spoken to the mayor about this for my own district. i am glad we are on the sage page -- same page and supervisor yee is in favor of the model

also. i want to thank everyone for coming and staying late. sorry this went so long. we learned a lot. i would like to make a motion to continue this motion to the call of the chair. seeing no comments i would like to continue to the call of the chair. thank you very familiar. any other issues before us today? >> no, madam chair. >> thank you very much. this meeting is adjourned. stree.

>> (speaking foreign language.) >> i wanted to wish you a best

wishes and congratulations the community has shifted a lot of when i was growing up in the 60s and 50's a good portion of chicano-american chinese-american lived in north beach a nob hill community. >> as part the immigrant family is some of the recreation centers are making people have the ability to get together and meet 0 other people if communities in the 60s a 70s and 80s and 90s saw a move to the richmond the sunset district and more recently out to the excelsior the avenue community as well as the ensuring u bayview so chinese family living all over the city and when he grape it

was in this area. >> we're united. >> and growing up in the area that was a big part of the my leave you know playing basketball and mycy took band lessons and grew up. >> (speaking foreign language.) >> allergies welcome to the community fair it kicks off three weeks of celebrations for the year and let's keep everybody safe and celebrate the

biggest parade outside of china on february 11th go best wishes and congratulations and 3, 2, 1 happy enough is enough. >> i grew up volley ball education and in media professional contrary as an educator he work with all skids whether or not caucasian hispanic and i african-american cumber a lot of arrest binge kids my philosophy to work with all kids but being here and griping in the chinese community being a chinese-american is important going to american school during the day but went to chinese school that is community is important working with all the kids and having them exposed to all culture it is important to

me. >> it is a mask evening. >> i'd like to thank you a you all to celebrate an installation of the days here in the asian art museum. >> one time has become so many things in the past two centuries because of the different did i licks the immigration officer didn't understand it became no standard chinese marine or cantonese sproupgs it became so many different sounds this is convenient for the immigration officer this okay your family name so this tells the generations of immigrants where they come from and also many stories behind it

too. >> and what a better way to celebrate the enough is enough nuru with the light nothing is more important at an the hope the energy we. >> (speaking foreign language.) >> relative to the current administration it is, it is touching very worrisome for our immigrant frames you know and some of the stability in the country and i know how this new president is doing you know immigration as well as immigrants (fireworks)

later than you think new year the largest holiday no asia and china those of us when my grandparents came over in the 19 hundreds and celebrated in the united states chinese nuru is traditional with a lot of meani meaning. >> good afternoon my name is carmen chu assessor-recorder i want to wish everything a happy new year thank you for joining us i want to say. >> (speaking foreign language.) >> (speaking foreign language.) >> i'm proud to be a native san

franciscan i grew up in the chinatown, north beach community port commission important to come back and work with those that live in the community that i grew up in and that that very, very important to give back to continue to work with the community and hope e help those who may not be as capable in under serving come back and give the meeting will come to order. welcome to the thursday, may 2nd meeting of the government audit and oversight committee.

i'm gordon mar, the chair of the committee and i'm joined by vallie brown and aaron peskin. i'd like to thank corwin sfgovtv for staffing the meeting. mr. clerk, any announcements? >> clerk: please ensure you silenced your cell phones and other devices. speaker cards should be submit issed to the clerk. items acted upon will be on the may 14th board of supervisors agenda. >> supervisor mar: number one? >> clerk: resolution declaring the intention of the board of supervisors to establish a property-based business improvement district known as the downtown community. ordering and setting a time and place for public hearing of the board of supervisors sitting as a committee of whole on july 16,

at 3:00 p.m. approving the form of the notice of public hearing and assessment ballot proceeding. directing environmental findings and directing the board to give notice as required. >> supervisor mar: i'd like to recognize helen mar and andrew from the office of economic development for a brief presentation. >> thank you, good morning. helen mar, project manager with workforce development. i work on the team that provides oversight to the cbds in the city. i'm here to present on the resolution. this project has been a multiyear process with initial formation dating back to 2007. the original cbd was stopped by the recession of 2008. the steering committee came together and decided to

reinitiate a campaign. the expanded cbd steering committee worked to determine the appropriate services to deliver and the appropriate assessments for the services. this was done through considerable outreach, including a survey to all property owners and stakeholders in the area. this outreach guided the creation of the formation documents attached to this resolution and call for assessment of 10 cents per building square foot and 8 cents for vacant lots. the service areas which the cbd consultant will present in greater detail on sidewalks, management, which is 77.45% of the budget, district identity, marketing and public space development and management. 5.16% of the budget. program management approximately 14.2% of the budget. and contingency, 3.19% of the

budget. the total district budget will be approximately $4 million with approximately $3.8 million by special assessment dollars. the district encompasses 669 parcels and their services will benefit property owners, business owners, residents and the area as a whole. the downtown cbd has reached their 30% threshold necessary to trigger a special election and the cbd will have 15-year term from january 1, 2020 through to december 31, 2034. if there are no questions from staff, i would like to invite marco to present. >> thank you.

>> thank you, supervisors. supervisor peskin, i hope you're doing well today. always a pleasure to see you. supervisor peskin and i have been doing this for 15 years now, been through a lot together. i'm going to go through the power point presentation. will it show up here, helen? just to give you an overview. as stated, we had started this -- am i doing something wrong here? so, this shows the activities or milestones we're working on. the background on the financial district as helen mentioned, we started this effort back in 2007-08. and because we knew that was the

financial district is really, as far as -- i work throughout the state, so i -- really throughout the country, this is most significant business district in the entire west coast. it's one of the greatest ones, great density. and we started the effort in 2007. as you all know in the fall of 2008, everything collapsed. the effort to try to get to the petition drive through our old efforts just stopped completely. so what we decided to do was go on hiatus. april 2016, we began to discuss it again with a few people as led by clint reilly, myself, jim lazarus of the chamber and commerce and we wanted to figure out was there support to do this. so we had the first meeting of the property owners in june 2017. we sent out a survey to property owners in august 2017. the petition threshold was reached december 2017. and now we're moving forward --

excuse me, the survey petition threshold. the survey has to demonstrate to the mayor's office that there is support enough to go to the management phase. we wrote the management plan in march 2018 and cbd petitions were mailed out -- we met the threshold -- i'm having problems with this thing, helen, so... we sent out a news letter to all the property owners in april 2018. threshold was met in march 2019. presentation to the board of supervisors is today. the resolution is anticipated for june 2019. public hearing july 16. the new nonprofit corporation managing the district will be formed between august and september. and the contract with the mayor's office in probability october 2019.

first transfer assessments this december and the cbd services will begin early 2019. you might want to just stay here. what we have here is the times that we met. we had incredible participation. we've done nine districts. my company has in the city of san francisco. the one that had the most participation before this was tenderloin. i did that in 2005. this one had has had 30 to 50 people talking about this plan. this is the survey results. you can see when we do a survey, we list what the properties are, supportive are green, red are people opposed. yellow are people stated no opinion. and based upon this, we met our

threshold of properties. the survey demonstrated that the biggest services that people really wanted to fund -- because the cbd really is just a financing mechanism. and it's supposed to fund only special benefits. so is marketing promoting the area to create new demand. rincon, union square, everything surrounding the district was marketing and promoting it. if you google financial district, there is really nothing there. we decided as part of the survey, because we had property managers that represented jackson square, that they wanted jackson square included too. but it alone would not generate the revenues to make an impact. we mixed jackson square in the financial district. providing daily maintenance and cleaning services in the public rights of way, where the city

and count are currently providing, including traffic control officers provided over and above those provided by the mta. one of the greatest problems is trying to cross market street from 4:00 to 6:00 to get to the 880 or the 80. we know that everybody commented that when the super bowl was here, it was easy to get across market street, because there were officers at each intersection. we want to figure out if there is a way to do that with mta also. not managed by signals, because if you know the area, it backs up heavily going southbound on the north side of market. so one thing that everyone was adamant, we need to have people get out of the financial district so they can be just as competitive as the people in soma or the greater rincon district. connecting people to resources. that is something that i think

every cbd is trying do. securing safe passage of employers. re-branding the historic nature of the cbd to remain competitive with the massive development south of market. and retaining staff to oversee new services and ensure effective practices are being deployed. so the final map now that we agreed to was, one, we made an adjustment for chinatown. supervisor peskin, as you recall, we put the boundary around there. we also have, it looks like a missing tooth on the south side of market. that's the federal reserve building because we knew it would be difficult for them to pay into the district and we want didn't to -- didn't want to provide services if they weren't paying in the district. this does not include the embarcadero center. there is interest in having it expand to the ferry building and other places in the portside,

however, we figured that could be phase two and possible expansion in the future. on the west side it runs parallel to union scare. on the south side, it's a jagged edge, which is where the rincon is. we tried to fill in all the gaps. the budget, as helen mentioned, we call them civic sidewalks and mobility management and that's where we would be working with mta to facilitate the traffic flow north and south of market street. it's about $3 million. it's over 77% of the budget. district identity which is promoting the district, creating a website, social media, trying to develop public spaces, et cetera, is around 5% of the budget. program management is about 14% of the budget and that is doing the multitude of tasks that are necessary to oversee the 82% of

the special benefit services and then we have a contingency of 3% budget, giving us 3.8 almost $3.9 million. the civic sidewalks and mobility management, the services that are included, and they could shift from year to year, hiring employees or service providers to perform regular sidewalk and gutter sweeping, removing trash overflow from current reaccept receptacles. and hiring nonprofit or private case workers to connect homeless individuals with necessary resources and services. continuing in the civic sidewalk, because this is over three quarters of the budget. considered live well live safe program that will benefit those who access the public rights of way. the whole point is to try to make the curb to the property line as enjoyable as possible.

whether you're going from bart to the building, all the way to jackson square, or just trying to make it so it's attractive. and it's in everybody's best interest to enjoy the public rights of way. news racks, remove or consolidate. most of them are empty. advocacy for increased resources to improve traffic management. and then traffic and mobility efforts to share parking, possibly valet program and curb cuts. district identity has to do with branding the financial district in jackson square. and finding a website, development and updating it. funding an app to help people get around the financial and jackson square. management and coordination of social events. hiring a pr firm. installation of holiday decorations. creating a banner program to tie

the district together. planning of art displays. funding logo development. funding local space design and improvements and creating programs that fund business attraction workshops and fairs to ensure that owners have a good inventory of prospective tenants to choose from. program management is basically staffing. it's paying for staff. it's advocacy for the improved traffic management, office related expenses, financial reporting. legal work and relation with the other cbds in the city. so that is the overview of what the intent of the financial district or the downtown cbd is. and we would just encourage the committee to move this forward so we can do our -- this has been 12 years in the making, so we'd finally like to see it

happen at the beginning of 2020. and i'm available for any questions that the committee members might have, but there are some other speakers too. i can take a seat or should i answer questions. okay. >> supervisor mar: thank you. and ms. mar for the presentation and the good work. colleagues, any questions? >> supervisor peskin: no, this thing has been kicking around since the first time i was on the board of supervisors and happy to have lived long enough to hopefully see it come to fruition. >> supervisor mar: why don't we move to public comment. i have speaker cards. you can line up on the right-hand side and speak. you have two minutes for public comment.

>> good morning, on behalf of the realtry trust. we represent the 555 block of california street and they're expressing their support, to put it mildly, they're behind this. >> supervisor mar: thank you. next speaker, please. >> good morning. my name is sheyna. i work for all house, i'm a property manager and i just want to say i fully support this. i've been involved with the group for the last couple of years and i really hope we can move forward. thank you. >> supervisor mar: thank you. next speaker, please. >> good morning, i represent cbre downtown and i was involved with the uptown district in oakland when was kick started on the board there, and i'm looking forward to having the same success here in the financial district. >> supervisor mar: thank you. next speaker, please. >> morning. thank you for having us today. my name is frank holland, clint

reilly organization. we have a number of buildings in the financial district and in jackson square primarily historic buildings around the california street and montgomery intersection. and this has been a long time coming. before i begin, i have a short statement, but i would like to thank city staff for all of their help, particularly chris, who isn't here today, but really did a phenomenal job of guiding us through the process and thanks to marco as well. you know, since 2004 when the city augmented the improvement district law with article 15 of the business tax regulations code, we've seen this flourishing of the districts throughout the city and they've done innovative things in helping increase the vibrancy of the neighborhood. as so many other neighborhoods

have seized opportunities afforded by this structure to partner with the city on behalf of cleaner streets, public art, place making activities, public safety, the financial district -- which historically has been the heart of the city dating back to the gold rush -- has failed to do so. so our project to bring the cbd, which as supervisor peskin mentioned, dates back to over a decade. it's nearly complete and we need it now more than ever before. the city has evolved dramatically over the past decade. more challenges than ever confront us and this allows an opportunity to be proactive, coordinate with the city and address them. we've worked hard to the steering committee over the past two years to develop a thoughtful effective management plan that will administer the revenues. on behalf of the neighborhood and partnering with the city -- [bell ringing].

>> supervisor mar: thank you. next speaker, please. >> i agree with everything you're doing and i would like to see it in granite by the board of supervisors here. but also, i'd like to see you expand and take it a step further than what you're doing. with this type of budget, $3,873,491, you could build 144 units of apartment building complex for $56 million. i'd like to see you help take care of the homeless problem by means of building and investing and building a brand new apartment building complex to help the most vulnerable people in the city that need housing. there is also a 68-unit building

being built for $57 million. i'd like to see you get involved in building apartment building complex of that magnitude, too. that don't mean for people to get these types of buildings and price-fix them and make it in order for the tenant to be eligible claim as affordable housing and then do price gouging and price fixing and making the eligibility for the tenants to have income of 80, 90, $120,000 a year like mission rock. there is going to be bad consequences behind that, because that it is price fixing and price gouging. you have rules in the mission rock instruction packet that says 15% of those apartments are supposed to be for low-income bracket people. it's 1500 units in that building

and that rule 410.2 says part of that construction and redevelopment of that land is supposed to have low-income bracket tenants. that means 225 of those units -- [bell ringing] >> supervisor mar: thank you. any other persons who wish to testify? seeing none, public comment is closed. colleagues, can we recommend this item to the full board without objection? >> supervisor peskin: so moved. >> supervisor mar: great. mr. clerk, can you please call item number 2. >> hearing to inquire into the circumstances surrounding the retroactive nature of the board of supervisors approval of the grant agreement between the city and county of san francisco and

the tenderloin housing clinic and review of the agreement. review of other contracts to which the city and county. in spite of the lease limitations set forth in section 9.118. >> supervisor mar: i would like to pass it off to supervisor peskin, who is the chief sponsor of this hearing. >> supervisor peskin: thank you, as stated in the request back in january, it came to the board's attention that one particular contract had been approved three times in violation of section 9.118 of the charter, which is a responsibility that i take and i know we all take seriously. i'll just read the most important part of 9.118, which is subsection b, which says unless otherwise provide for in this charter and with the exception of construction contracts entered into by the city and county, any other contracts or agreements entered into by department, board or

commission, having a term in excess of 10 years or expenditures of $10 million or the modification of amendments to the contract or agreement having impact of more than half a million dollars, shall be subject to approval by the board of supervisors. and in this instance, that did not happen. and so subsequently representatives from the human services agency explained how that happened. and identified one subsequent contract, the meals on wheels contract, which we retroactively approved. i think mr. roar and his department have scoured all of their contracts and found that these two probably due to a change in personnel at a particular juncture, have now been addressed. when i did this hearing request, i asked every department in city government to scour their

records. and none of them have come forward to say that they have approved any contract in violation of section 9.118. so i'm -- this is going to be a very quick two-minute hearing. i wanted mr. roar to come down and say it again for the record. and i want every other department to be sure that they follow 9.118 and bring any contract before it is entered into that is in excess of $10 million or 10 years to the board of supervisors for its review and approval or not approval. with that, i just want to turn it over to trent to say a few words and then we can file this item. >> supervisor, trent roar, human services agency, as supervisor peskin noted after discovering the contract in question, housing clinic contract, we did scour all of our -- probably close to 200 contracts we have

entered into with the community based organizations or for-profit entities through department of aging and department of human services, which as you know, the three departments that comprise the human services agency. we found one additional meals on wheels that we brought forward. i think what was important about the process, we saw gaps in our system of contract processing from procurement to approval and have since developed 15 differently measures to ensure we're following the proper protocols to ensure that we don't make this mistake again. and i'm pretty confident that is going to be the case. >> supervisor peskin: you might want to circulate that to the other 52 department heads so they can learn from your wisdom. >> sure. >> supervisor mar: thank you.

any questions? before we move to the motion that supervisor peskin made, we'll take public comment. so you have two minutes to speak. please speak into the mic. >> this goes and flows with the earlier demonstration. not only is this type of contract that was conducted by him, the same type of breach of contract took place at mission rock. now you got the giants caught up in it. they're laughing when i make that demonstration, but when i get you in front of a federal district court judge, the giants will be the first team to have a lawsuit filed against them. you're not following the rules in the instruction and that big bank of information pertaining to mission rock. i flashed that page and showed it to all of you, including you,

bre, when you were president. that's are supposed to be for low-income bracket people. you further demonstrate you're not dealing with good faith. by the same response, you never had intentions of reaching a legal agreement on this matter, because you take a female that is hispanic, latino, mexican descent be your pitch person on tv commercials pertaining to proposition d and have her explain she would love to be a tenant at mission rock. and then you have her daughter parade around with balloons and act like they're going to be eligible to live in that mission rock apartment building complex. then you take it a step further by having the female school teach say she would love to be a tenant. the female i spoke about is living in a boarding home. and the teacher doesn't have a high enough income to live in

that mission rock apartment building complex. and you know that as a fact. and then you turn around and claim low federal tax credit as if you're putting low-income bracket people in the building, but when you read the fine print, the lowest income is higher than all of the people on the low-income -- [bell ringing] >> supervisor mar: thank you. any other members of the public who wish to testify on this item? seeing none, public comment is now closed. any additional comments? >> supervisor peskin: i would make a motion to file this matter. >> supervisor mar: can we file without objection? done. mr. clerk, any further business. >> there is no further business. >> supervisor mar: this committee meeting is now closed.

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that's on the forefront of economic growth, the arts, and social change. our city has always been on the edge of progress and innovation. after all, we're at the meeting of land and sea. - our city is famous for its iconic scenery, historic designs, and world-class style. it's the birthplace of blue jeans, and where "the rock" holds court over the largest natural harbor on the west coast. - our 28,000 city and county employees play an important role in making san francisco what it is today. - we provide residents and visitors with a wide array of services, such as improving city streets and parks, keeping communities safe, and driving buses and cable cars. - our employees enjoy competitive salaries, as well as generous benefits programs. but most importantly, working for the city and county of san francisco gives employees an opportunity to contribute their ideas, energy, and commitment to shape the city's future.

- thank you for considering a career with the city and county of san francisco. adjourned. >> shop & dine in the 49 promotes local businesses and challenges residents to do their shop & dine in the 49 with within the 49 square miles of san francisco by supporting local services within the neighborhood we help san francisco remain unique successful and vibrant so where will you shop & dine in the 49 my name is jim woods i'm the founder of woods beer company and the proprietor of woods copy k open 2 henry adams what makes us unique is that we're reintegrated brooeg the beer and serving that cross the table people are sitting next to the xurpz drinking alongside we're

having a lot of ingredient that get there's a lot to do the district of retail shop having that really close connection with the consumer allows us to do exciting things we decided to come to treasure island because we saw it as an amazing opportunity can't be beat the views and real estate that great county starting to develop on treasure island like minded business owners with last week products and want to get on the ground floor a no-brainer for us when you you, you buying local goods made locally our supporting small business those are not created an, an sprinkle scale with all the machines and one person procreating them people are making them by hand as a result more interesting and can't get that of minor or anywhere else and san francisco a hot bed for local

manufacturing in support that is what keeps your city vibrant we'll make a compelling place to live and visit i think that local business is the lifeblood of san francisco and a vibrant community >> it's great to see everyone kind of get together and prove,

that you know, building our culture is something that can be reckoned with. >> i am desi, chair of economic development for soma filipinos. so that -- [ inaudible ] know that soma filipino exists, and it's also our economic platform, so we can start to build filipino businesses so we can start to build the cultural district. >> i studied the bok chase choy

her achbl heritage, and i discovered this awesome bok choy. working at i-market is amazing. you've got all these amazing people coming out here to share one culture. >> when i heard that there was a market with, like, a lot of filipino food, it was like oh, wow, that's the closest thing i've got to home, so, like, i'm going to try everything. >> fried rice, and wings, and three different cliefz sliders. i haven't tried the adobe yet, but just smelling it yet brings back home and a ton of memories. >> the binca is made out of different ingredients,

including cheese. but here, we put a twist on it. why not have nutella, rocky road, we have blue berry. we're not just limiting it to just the classic with salted egg and cheese. >> we try to cook food that you don't normally find from filipino food vendors, like the lichon, for example. it's something that it took years to come up with, to perfect, to get the skin just right, the flavor, and it's one of our most popular dishes, and people love it. this, it's kind of me trying to chase a dream that i had for a long time. when i got tired of the corporate world, i decided that i wanted to give it a try and

see if people would actually like our food. i think it's a wonderful opportunity for the filipino culture to shine. everybody keeps saying filipino food is the next big thing. i think it's already big, and to have all of us here together, it's just -- it just blows my mind sometimes that there's so many of us bringing -- bringing filipino food to the city finally. >> i'm alex, the owner of the lumpia company. the food that i create is basically the filipino-american experience. i wasn't a chef to start with, but i literally love lumpia, but my food is my favorite foods i like to eat, put into my favorite filipino foods, put together. it's not based off of recipes i

learned from my mom. maybe i learned the rolling technique from my mom, but the different things that i put in are just the different things that i like, and i like to think that i have good taste. well, the very first lumpia that i came out with that really build the lumpia -- it wasn't the poerk and shrimp shanghai, but my favorite thing after partying is that bakon cheese burger lumpia. there was a time in our generation where we didn't have our own place, our own feed to eat. before, i used to promote

filipino gatherings to share the love. now, i'm taking the most exciting filipino appetizer and sharing it with other filipinos. >> it can happen in the san francisco mint, it can happen in a park, it can happen in a street park, it can happen in a tech campus. it's basically where we bring the hardware, the culture, the operating system. >> so right now, i'm eating something that brings me back to every filipino party from my childhood. it's really cool to be part of the community and reconnect with the neighborhood. >> one of our largest challenges in creating this cultural district when we compare ourselves to chinatown, japantown or little saigon,

there's little communities there that act as place makers. when you enter into little philippines, you're like where are the businesses, and that's one of the challenges we're trying to solve. >> undercover love wouldn't be

possible without the help of the mayor and all of our community partnerships out there. it costs approximately $60,000 for every event. undiscovered is a great tool for the cultural district to bring awareness by bringing the best parts of our culture which is food, music, the arts and being ativism all under one roof, and by seeing it all in this way, what it allows san franciscans to see is the dynamics of the filipino-american culture. i think in san francisco, we've kind of lost track of one of our values that makes san francisco unique with just

empathy, love, of being acceptable of different people, the out liers, the crazy ones. we've become so focused onic maing money that we forgot about those that make our city and community unique. when people come to discover, i want them to rediscover the magic of what diversity and empathy can create. when you're positive and committed to using that energy, san francisco, 911, what's the emergency? >> san francisco 911, police, fire and medical. >> the tenderloin. suspect with a six inch knife. >> he was trying to get into his car and was hit by a car. >> san francisco 911 what's the exact location of your emergency? >> welcome to the san francisco department of emergency management. my name is shannon bond and i'm

the lead instructor for our dispatch add -- academy. i want to tell you about what we do here. >> this is san francisco 911. do you need police, fire or medical? >> san francisco police, dispatcher 82, how can i help you? >> you're helping people in their -- what may be their most vulnerable moment ever in life. so be able to provide them immediate help right then and there, it's really rewarding. >> our agency is a very combined agency. we answer emergency and non-emergency calls and we also do dispatching for fire, for medical and we also do dispatching for police. >> we staff multiple call taking positions. as well as positions for police and fire dispatch. >> we have a priority 221. >> i wanted to become a dispatcher so i could help people. i really like people. i enjoy talking to people. this is a way that i thought that i could be involved with

people every day. >> as a 911 dispatcher i am the first first responder. even though i never go on seen -- scene i'm the first one answering the phone call to calm the victim down and give them instruction. the information allows us to coordinate a response. police officers, firefighters, ambulances or any other agency. it is a great feeling when everyone gets to go home safely at the end of the day knowing that you've also saved a citizen's life. >> our department operates 24 hours a day, 7 days a week, 365 days a year. >> this is shift work. that means we work nights, weekends and holidays and can involve over time and sometimes that's mandatory. >> this is a high stress career so it's important to have a good balance between work and life. >> we have resources available like wellness and peer support groups. our dispatchers of the month are

recognized for their outstanding performance and unique and ever changing circumstances. >> i received an accommodation and then i received dispatcher of the month, which was really nice because i was just released from the phones. so for them to, you know, recognize me for that i appreciated it. i was surprised to even get it. at the end of the day i was just doing my job. >> a typical dispatch shift includes call taking and dispatching. it takes a large dedicated group of fifrst responders to make ths department run and in turn keep the city safe. >> when you work here you don't work alone, you work as part of a team. you may start off as initial phone call or contact but everyone around you participating in the whole process. >> i was born and raised in san francisco so it's really rewarding to me to be able to help the community and know that i have a part in -- you know, even if it's behind the scenes kind of helping the city flow and helping people out that live

here. >> the training program begins with our seven-week academy followed by on the job training. this means you're actually taking calls or dispatching responders. >> you can walk in with a high school diploma, you don't need to have a college degree. we will train you and we will teach you how to do this job. >> we just need you to come with an open mind that we can train you and make you a good dispatcher. >> if it's too dangerous to see and you think that you can get away and call us from somewhere safe. >> good. that's right. >> from the start of the academy to being released as a solo dispatcher can take nine months to a year. >> training is a little over a year and may change in time. the training is intense. very intense. >> what's the number one thing that kills people in this country? so we're going to assume that it's a heart attack, right? don't forget that. >> as a new hire we require you

to be flexible. you will be required to work all shifts that include midnights, some call graveyard, days and swings. >> you have to be willing to work at different times, work during the holidays, you have to work during the weekends, midnight, 6:00 in the morning, 3:00 in the afternoon. that's like the toughest part of this job. >> we need every person that's in here and when it comes down to it, we can come together and we make a really great team and do our best to keep the city flowing and safe. >> this is a big job and an honorable career. we appreciate your interest in joining our team. >> we hope you decide to join us here as the first first responders to the city and county of san francisco. for more information on the job and how to apply follow the

links below. >> let me begin by thanking you all for coming out today to celebrate the opening of this amazing fire station in the western edition neighborhood. i am your public works director, and today is an exciting day, i think not only for the fire department, for the entire city. everyone -- every time we open a new building, we are providing a safer san francisco that will be prepared for when disaster strikes. this new fire station, which was built from the ground up replaced when that failed to meet the building codes today, and first responders needs. the new fire station needs -- meets national accreditation and sec