>> commission meeting of the san francisco entertainment admission. i am ben bleiman, commission president. if you are a member of the public, there are speaker cards. you can hand them to the staff or come to the microphone for public comment. we ask you to turn off cell phones or put them on silence. thank you to sfgovtv and media services for sharing this meeting with the public. we start with a roll call. (roll call).

>> president bleiman: the next item. any public comment for items not listed on the agenda? seeing none, public comment is closed. the next item on the agenda is item two, approval of minutes from may 21, 2019. do we have a motion on the approval of those minutes? >> motion to approve. >> second. >> okay. commissioner perez we need to have public comment on the approval of minutes. comment is closed. (roll call). >> the minutes have been and

proved. next item report from executive director. >> good evening, president blieman, hello, commissioners. i had a place holder on my agenda item for the streamlining legislation the office of economic and work force development has been working diligently on for quite some time. you have heard about it at commission several times at this point. unfortunately it was not heard at land use yesterday. it will be heard on monday, the 17th. we are very hopeful i it will pass-through land use this time around. it seems as the person managing this project worked well alongside with the land use committee to address any of their concerns and advances the committee hearing. that is all that i have to report on this evening.

i am hopeful to have an update for you all on the 18th, which is our next hearing, to address or give you an update on our new hire. i can't give you anything public on that at this time. i'm sorry about that. >> thank you very much for the report. any public comment? seeing none public comment is closed. next is item 4. which is a report from deputy director azavedo. >> in the enforcement report this evening i have a couple of highlighted yellow squares to bring to your attention. i am happy to answer further questions. i want to let you know about the bar that has been on the enforcement team's radar due to

complaints through 311. it is not permitted by us nor are they stoned for a place of entertainment. they don't have an active health permit. they are operating out of compliance. we are keeping them on the radar. i have spoken with the manager. the owner is out of the country. i informed him of the zoning restrictions and that they are required to have a permit to operate. we did receive three complaints. i did want to bring that to your attention. on on page 5, oracle park there was another fireworks show on a monday evening. we got the complaints -- no, it was on tuesday. just letting you know that we did receive a handful of complaints. they were in compliance with the new ordinance that they created

for themselves about fireworks ending times. i did forward it to our contact. there was one complainant who was not anonymous. i forwarded the fireworks policy to them directly, and i did not hear back. next is page 9 of the report. they had their first weekend 2:00 a.m. event which they are allowed to do friday and saturday unlimited. our inspector was out in the field. he did stop by not because of the complaint but because he was in the field and wanted to check it out. they had been given a sound limit. he was stopping by. i did hear from the owner they had three residents from the heartland hotel and made comments about the sound. it should be noted that k un gfu

laundry was operating. it was hard to tell the loitering people who they were patrons of. it looks like a hotspot to hang out, and that he did say they were in compliance with security and they only had about 35 people in the show. i have been in contact with the owner. i do intend to go to one of the future mediation meetings toasted down and talk with the owners and the hotel residents. those are the only highlighted items i have. i am happy to answer any questions for you. >> hello. quick question. on page 6, there is the midnight

sun. there was a term sea weighted limit on page 13. >> when the sound inspectors take a sound reading to establish a limit. the a waiting is for volume and c is for base. it is the frequencies. a lot of permits that were created a long a long time agot have c limits. we hear the bass is too loud so we are reissuing. >> rx4109, do they have a doorman outside to keep people in control? >> yes, they did have a security

guard out front, and they were doing their best to keep the kung fu laundry away from the venue. the owners went to kung fu laundry and said can you please control what is going on in front of your bar? there was not much resolved from those conversations. >> kung fu laundry don't have a poe. >> no live entertainment. >> just gathering. okay. hotel san francisco. they haven't finished the building inspection is that why they didn't get the permit yet? >> correct. we are waiting to hear from health and fire. they have gotten a couple of one-time events. they were also operating without a permit, yes.

>> thank you. >> hi. i am curious about revolution cafe and makeout room. is it the same complainant? they are next to each other. >> they are always anonymous. >> that is too bad. >> it is too bad. we have been working in that area to try to solve the problem, makeout rooms did just get a new sound limit. we have been really checking up on when complaints come in, he checks both because they are so close. >> is it a higher sound limit? >> it was. they didn't have a c waited limit, too. >> is that neighbor, if you are watching make yourself not anonymous so we can help you. it is tricky when we can't figure out what they are

hearing. >> the owner told the inspector the owner of revolution cafe there is an alley nearby and they are loitering there but they are not patrons of the revolution cafe. they are pinned for loitering. maybe when he is out there he can see if that is the case, but we want them to close the doors and windows. >> do they have security that is actively trying to encourage people to leave their zone? >> they have recently during the inspections when the inspector has gone out they had a staff person at the door. that is something. >> i mean i guess we could double up encouragement. they might not be patrons of the venue they are in the vicinity and they should move those folks along, too.

thank you. >> i don't have any questions. thank you very much. any public comment on the deputy director's report? seeing none public comment is closed. next is item 5 police department comments and questions. i don't see any police officers here. this etim is closed as well. next agenda item is 6. hear everything and possible action regarding applications for permits under the jurisdiction of the entertainment commission. we will begin with the consent calendar to be acted on by a single vote unless there are comments. there will be no time for discussion. please introduce the item tonight. >> thank you. the applicant this evening is is applying to amount the existing to include outdoor

entertainment. the applicant held an llp since may 2014 and no noise complaints are on record. they are host entertainment inside the premises. if granted amendment there will be bands and djs on the patio. they mailed letters in english and spanish. they received no opposition from the public and received one letter of support from a neighboring business. they must comply with the outdoor sound regulation. with no added conditions they recommend revising one of the existing permit conditions on the current llp permit. you can see that on the back of the memo here. that is the explanation of tonight's consent agenda. i am happy to answer any questions. >> i move to approve the consent

agenda. >> second. >> any public comment on this agenda item? seeing none, public comment is closed. a vote. (roll call). >> congratulations the amendment is approved please follow up for the next steps. thank you for coming in. >> that was ai a quick one. item 7. i will go first. i want to make sure you saw the news where after telling them they would allow them to continue to operate toward the end of the year, the busiest time and makes up a substantial

part of the revenues. the landlord reneged on the offer. we have been in touch with supervisor heavsupervise haney'. we may hear more in the near future. we have spoken with his office on creative ways to try to stem the destruction to the nightlife we are seeing in the city right now, and from that office they seem open to exploring possibilities hopefully with no unintended consequences. it is important to point out the city is wrecking havoc on nightlife. we need to work very hard to make sure we are not losing cultural institutions and

becoming the city that the "new york times" seems to think we are every time they public an article about us. that is what i want to say. >> any other comments or questions? >> it is june. happy gay pride month. it is also philippine independence day month. looking forward to celebrating diversity tha here in san franco and the bay area. >> this is how i find out who watching the entertainment commission meetings. i want people to know i am in the process of changing jobs. i will be leaves on june 14th to start position every deduction policy at the aids foundation on july 1st. my harm reduction and public health agenda at the entertainment will continue. you can look forward to hearing

more from me as we move forward. >> congratulations. >> any public comment on the commissioner's questions and comments. public comment is closed. we set a new record. we are adjourning tonight's meeting at 5:48 p.m. thank you.

>> please rise for the pledge of allegiance. [pledge of allegiance]

>> clerk: commissioners, i'd like to take roll. >> president hirsch: okay. thank you. [roll call] >> clerk: commissioner, you have a quorum. also present are chief scott of the sfpd and paul henderson from the department of police accountability. >> president hirsch: okay. thank you. good evening, everybody. this is the june 12, 2019 meeting of the san francisco police commission. we have a moderate calendar, so i'll allow three minutes for public comments, and we are ready for the first item. >> clerk: line item 1, discussion. police chief's report.

provide an overview of the report of the incidents happening in san francisco. commission discussion will be limited to determine whether to calendar any of the incidents the chief describes for a future commission meeting. major events. provide a summary of planned activities and events occurring since the previous meeting. this will include a brief overview of any events occurring in san francisco having an impact on public safety. commission discussion on unplanned events and activities. the chief will decide whether to calendar for future commission meetings. >> president hirsch: thank you. good evening, chief. >> good evening, president hirsch, director henderson, commissioners. i'll start off with the weekly

update. we are start down on total crime from last year. our total crime, we're down 15%, and more detailed breakdown, that represents a 15% decrease in homicides with three below where we were last year. we're at 17, compared to 20 last year. there were no homicides last week. in terms of gun violence, we have 52 this year. after reported incidents in all categories. except for motor vehicle thefts, which is 22% higher this time than last year. our auto burglaries are down

30% and 20% down year-to-date 2017. a couple of events. we had a number of shootings over the last week. there were six san francisco shooting cases that are being investigated. of the six, four occurred in bayview. the captain of bayview actually held a community meeting yesterday with our commander of the actually golden gate division who's covering the metro division, as well, this week. but what came out of the meeting is we don't believe these shootings are related. even saying that, though, they are concerning. six shootings and four in one district are concerning, so we are making some patrol adjustments and personnel adjustments so we can figure out what to do.

we're going into the summer months, so things get a little bit busier in terms of violent crime. each captain and the commanders have constructive summer violence reduction plans, and those will be put into full effect now moving forward through the summer. so there's no particular connections with these shootings, but four is a lot for one area, and that is concerning, so we'll keep an eye on that. in terms of general crime, there is one significant which actually was an aggravated assault and hit and run. it was somewhat of a road rage incident where one individual was attacked by three other males and was injured as a result. the officers responded, and we

have not made any arrests yet, but the parties were identified. as far as collisions, we had one major collision in the ingleside district. it involved a cab traveling downhill, and the cab struck an unoccupied vehicle. it was actually a medical emergency, so the driver who was unresponsive on arrival of the officers was revived and in stable condition, so definitely pleased to report that. major events, the giants are playing this week against the milwaukee brewers. we also have the warriors playing tomorrow and hopefully sunday, so we'll be prepared and deployed for that. if it goes to a game 7, that will be a clinch game, and we will be deployed to address any

issues or celebratory issues should the warriors win, which we're hoping for that. department command staff in the northern district will participate this year as we -- we also have training in the northern district, and we will participate as we have in years past. i know there's some community events this week, but we will be this in numbers, and we will have our officers there, as well, and we will deploy for that. we also have the northeast festival for june 14 to 16. tomorrow, on june 13, we have our annual crisis intervention team awards ceremony, and i hope some of you are able to make it. it's a really good event that highlights the great work being done by members of the police department as it relates to crisis intervention. it's a really good event, and i

hope some of you can make it tomorrow to help us celebrate the work of the officers. let me go back to saturday's events. we also have father's day at oracle park. this is a partnership between community members, san francisco giants, and the police department will provide 50 fathers, daughters, and sons access to the giants game on saturday. officers along with the community members will take the kids. there's going to be a kickoff at the atwater tavern prior to the game, and each district station provided the names of fathers and children who awere selected to participate. this is a great event. this is headed by derek brown in our community engagement division. we're looking forward to that.

the on -- only problem is it happened at the same time as juneteenth, so we won't have as many people. our pal cadets kicked off this week. we had 23 cadets ranging in age from 14 to 20. it started at the academy, and the purpose of the academy is to focus on skills including leadership, confidence, c.p.r., first aid, crisis incideterven, and they also participate in cleanup. following graduation, the pal cadets continue training on thursday nights throughout the year and they participate in community events along with members of the police department and drive -- provide support at district station. it was nice to speak to the cadets this week, and we did a

question-and-answer session this week, and we were very pleased that we got 23 young people to participate in this program. the last thing is the chief's community advisory forum. i wanted to provide an update on reestablishing several community advisory forums and to reach out to the many diverse communities within our city, and i'll just run through the list of the forums that we have reinstituted or instituted. we have the hispanic latino forum, which we had our first meeting this week at mission station. our interfaith forum, those meetings are quarterly. we meet with the jewish community, the lgbtq community, the limited english proficiency -- those meetings are monthly, merchants and small business forums, the muslim forums, the native american public housing, and

the women's forum. so that's a lot of work that needs to be done, and the engagement has been good. i know in the past, commissioner dejesus has asked if we will be making efforts to reach out to groups that don't always see eye to eye, and we will be doing that, as well. we had a very productive meeting with the mario woods group this week, and it was really focused on reform. i felt it was a very positive and productive meeting, and we're going to continue those quarterly meetings, as well, so we'll continue those meeting, as well. so this concludes this portion of my chief's report. do you have any questions? >> president hirsch: any questions? okay. we're ready for the next item. >> yes, we have crisis intervention year-end report,

and detective molina is here to present that. [inaudibl [inaudible] >> -- and my partners from the department of public health. so if i can have officers stand. [names read] >> so these are the people responding with the police department when we have a situation in crisis. >> president hirsch: thank you. thank you all for coming. >> let me start with powerpoint here. tonight we're going to offer you an overview of the program, what we do as a cry i intervention team, the number of calls responded to in 2018, the use of force, and overview

of the programs that we have implemented and that we'll continue to carry out during 2019. so to start, we're going to talk about what does the c.i.t. do? so what is it that we do? we're a group of police office officers, clinicians from the department of public health. we have the mayor's office of disability, we have d.p.h., we have the city attorney, we have the d.a.s office, the public, advocates and consumers of public health. we meet every month, the third wednesday of every month. commissioner elias has come to some of the meetings. thank you for doing that. and we continue to update the commission as we go along. so what do we do?

we do the right thing. it's twofold. so we do crisis response, and we do training. so tonight, you're going to have an overview of both sides. so what is it that the public is supposed to do when they need somebody who's trained in crisis response? so we partnership with nami, which is the national alliance on mental illness. and they talk about how the people can contact the police department when they need somebody to respond. so the caller initially will go and call 911, and they can ask for a crisis intervention trained officer -- excuse me. so basically, we teach the public to get in contact with us. when a person's in crisis, it's very important that the person who's making the phone call will describe the crisis, describe what the symptomology

is, what the behavior is, so we can send the appropriate resources. so when they're saying hey, my son, my daughter, my loved one is having a behavioral crisis, the 911 dispatcher will know who to call and what unit or what district will respond to that call. so another item that we look at is whether the person has a weapon or is a danger to themselves and others. so all those are the criteria that we follow. what is the goal? well, our goal is to train the entire department. there's 2300 of us. as of right now, we are about 1,186 trained in the 40 hours of training. we continue do that, and we'll show you some of the numbers that we have so far. the main goal is to deescalate crisis situations. we respect human life, and

preserving life is our major priority. we respond to people in crisis. we teach our office how to do that. we put them through the 40 hours training, and we also have an additional 20 hours of training, ten hours of use of force and an additional ten hours in crisis intervention tactics. so these are some of the numbers we had in 2018. they're astronomical. officers in the city responded to 18,225 calls in 2018. 801s, person attempted suicide, 4,121. 804s is juvenile beyond parental control, we responded to 390 calls. mental health crisis, usually 5150, they're dealing with a specific subject, and they use

the code 5150 to describe the call, and the radio call comes out at a 5150, so we have 750 of those. back in 2011 when the commission passed resolution 1118 -- i think it was november 2011 when you commissioners passed the resolution asking the department to implement a crisis response team, we created a crisis response. as explained on the previous page, that's when the dispatchers will receive the call, categorize it and dispatch it, asking for a c.r.e. officer to respond.

check on their well-being, by definition, that's not a mental health call, but usually, most of the officers who work the streets, so we responded to 26,987 calls in 2018. with a grand total of 50,612. so you can see this is the map, the city and county of san francisco. most of the concentrations for the 5150, so the crisis calls come out of the downtown area, market street, mission. some of the other calls come from residential areas, like taraval district, richmond district, and ingleside district. but as you can see, the majority of the calls would come from the downtown area. the use of force, so out of all

those calls, 50,612 calls, 113 resulted in the use of force out of 50,612 calls, only 113 were where officers used force. we had 61 uses of force in the mental health detention. we had 39 mental disturbed person and 14 suicidal persons, added to 113 persons. there were 55 physical control, meaning the officers had to put their hands on the subject to calm him down or handcuff him, and the person later on complained of pain when the use of physical officer's detention. 13 impact weapons, baton, 7,

o.c. spray, five, less lethal, and one was other. there was a total of 131 uses of force on 113 subjects. so the injury regarding the use of force. we had 58 subjects that were injured, 19 officers that were injured. subjects not injured were 55, officers not injured were 162 with a total of 113 subjects and 181 officers involved. with the force involved, we had one blunt object, one using a blade weapon, and one using a

firearm weapons. when it comes to c.h.d. status, out of 181 officers that use force in 2018 on mental health calls, 95 were not trained in c.i.p. and 86 were, so the fact that you had the training obviously doesn't mean that you're not going to use force the rest of your career, right? so force sometimes is a necessary item, and sometimes force needs to be used when you're restraining a subject. so the san francisco police department responded to 790,299 calls during 2018. out of those, 50,612 calls as i said before, were mental health related. there were 113 mental health calls that involved use of force, so that's 0.01% of all the calls for service that we responded to. and 0.22% mental health calls

for office, so as you can see, it's less than 1% of the total calls for service. 181 officers were involved and 113 people received use of force by officers. when it comes to breakdowns, we have 55 caucasians, 11 hispanic, 22 black. we had 92 caucasian officers, 19 black, and 30 pacific islanders. as april 2, 2019, this is the demographics of the police

department. when you come back and look at the officers' use of force and look at the demographics, it's more than likely it's going to be a caucasian officer responding to the calls because that's the breakdown. in 2011, the commission passed a resolution of 1118 that asked the department to pass a response. ever since then, we've been training our officers. at the end of this year -- at the end of 2018, we had 990 officers trained in crisis response. as you can see on the divided table here with all the percentages, we have at least

50%, if not close to 50% of all the units, all the districts in san francisco that have officers trained. we have one deputy chief, one commander -- [inaudible] >> -- with a total of 972 sworn officers, and we have 12 civilians, p.s.a., and we have nonsworn, 18. as of right now, i can give you the breakdown of where we're at in regards to the training.

as june 12, 2019, we had trained 1,040 officers. and in field tactics, we trained 2,186, 2,186. we're about 100 short of training the entire department. >> that's great. >> these are the classes that we had in 2018. we had seven classes, and right below is the classes that we are having in 2019. we are adding an additional class. we are actually aggressively training officers from the airport. we have to respond to crisis at

the airports. and that's my presentation. if you have questions or concerns, i'm happy to answer. >> president hirsch: what's your best estimate as to the number who will be trained for the rest of this year, and then, how long will it take to train the remaining department members, over 1,000 people? >> so we average about 30 officers per class. that's the maximum that california per certification allows us to have, 30 officers. so if we do the math, so far, we've done may, so we have one, two, three, four, five classes. so we had 150 officers lineup for training the rest of the year, so that will put us at 1200. we have 2300 officers,

approximately. we average about, i want to say, 300 per year. the reason i say that is we have instructors, the cream of the crop. having the clinicians and doctors and members of d.p.h. come to the training and have our officers understand crisis response is essential. so looking at that map, it's about four years probably. >> president hirsch: it'll take a while. >> it'll take a while. >> president hirsch: this is a great program that the city is initiating. thank you. commissioner elias?

>> thank you. i w [please stand b

. >> commissioner elias: on page 3 of your report, the 50,000 calls, do we know if that's increased over the years? i'm assuming that it's yearly you're doing the tallies or do we see an increase, decrease from last year or last quarter? >> thank you for asking that. i already had those answers for you. we see a decrease, as a matter of fact. >> commissioner elias: okay. >> in 2017, we had 14,366 mental health detentions. that's -- 4,366 mental health detentions. that that's similar. in 2016, we had similar numbers. in 2018, we had 300 less cases, and that was the first time that we went below 4,000. i know the average is 7,000 mental health detentions from

everyone. this number is just from the police department, but you just have to remember it's s.f. police, university police, college police, so when it comes to these numbers, it's only the san francisco police department. we're also seeing a reduction in the use of force. we have at least 25% reduction in the use of force in 2018, and i want to take all the credit, but actually, there's other work that's being done by the police department across the board, and that has contributed to the use of force. >> commissioner elias: thank you. that was my question, because i do think that's a large part of what you and your team are doing in sort of getting the officers into the 40-hour-a-week course. >> yeah. unfortunately, i don't have my other sergeants that are the ones doing most of the trainings.

we have been doing this nonstop through the years. we just recently did the command staff training for the ten hours, and it was refreshing to hear our supervisors and command staff hear how it's changed in crisis intervention. now, the officers are embracing it, they're practicing. i read most of the reports that come to my desk for 5150s, and i see how the officers are doing a great job up there. they're building a rapport with people in crisis, they're not rushing, and i think that's what we want at this point. we're motivated to continue doing our work. i know sometimes you don't hear the good jobs that officers are doing, but i'm telling you, i hear every day on the radio officers responding to crisis

and following protocol. >> commissioner elias: i know some of the things that cross my desk are training exercises given to cadets so they know how to deal with training. >> yeah. the training events are taken from reality. this is the time to fail or get better or improve. we can always improve, so this is the time we take to teach our officers, and i am telling you, it's a little bit of different generation since i came in in the 90's, so we have to kind of adapt to how they're learning, so it's been good to see the new faces and the new officers like a sponge. they assimilate to what we're

doing. >> president hirsch: thanks. vice president taylor? >> vice president taylor: thank you. i want to commend you. i feel like on this commission, we hear so much of the negative, right? we hear about all of the bad things that's happening within the department, and it's good and refreshing to celebrate good news, and just like we all need positive feedback, the members of this department need positive feedback, and what you're doing is tremendous, and i want to commend you for that. you're not alone. there are lots of people in areas that are doing a good job, so i want to make sure that that gets recognized. thank you. and then, i had one question that kind of dovetails with commissioner elias' questions. the call for mental health crisis, have they increased or decreased? >> you know, it's not an

increase. they have decreased by much, but mostly, they've stayed the same. we're working with hsoc and working with d.p.h. in trying to prevent those calls. we meet with them every wednesday. we had meetings with my staff with the department of public health. there's a little thing called hipaa that we have to respect. so we get waivers, we have other items that we discuss. the goal is to prevent a crisis. i can't tell you how many people were, 7 or 8 times a year that were responding to the same person, and those are the people that we focus on. that's the prevention part of

the program that we focus on. our focus is to concentrate on the top tier, and we look at what's going on with this person. why is this person being 5150 so many times? so we look at solutions, table whatever needs to be tabled, and we'll priority the high use consumers or clients. in 2016, a gentleman was 5150 49 times. this year, in 2019, he's only been 5150 one time. we had all hands on deck meeting in 2017 to see what was going on with this person. we got him housing with our partners from the housing development. we got him clinicians, and i

just got a message, he's graduating from the program this month. that's refreshing to hear that you go from 49 times to one time in 2019. that's our goal. that's where we have to be, but this doesn't happen without the leadership of the person sitting to your guys' left. he's very supportive of the program. chief mannix, she's my chief from f.o.b., and commander fong. they're the ones that say yes to whatever i ask for, so that's great that you have the support of the command staff, so i just want to recognize them for that. >> vice president taylor: thank you. >> president hirsch: thank you. commissioner dejesus. >> commissioner dejesus: so i want to go back to that 26,187. i see it in the mission district where people are

passed out or officers have people that are fallen and have bloodied and stuff. so i guess you had it broken out to the 801 and the 5150. out of those 26,187, are there any way to know if there are mental health or crisis intervention programs, not just well-being, passed out or sleeping in a dangerous way or bleeding? i don't want to skew the numbers. is there any way we can determine out of those numbers how many was in the cry sit intervention criteria? >> sure. let me see...i have some notes

here. >> commissioner dejesus: it would be nice, going forward, once you've calibrated that, to put an asterisk and say these are the ones that belong in the c.i.p. or the ones that were just a wellness check. >> i can definitely provide those to the commission, those numbers. >> president hirsch: commissioner brookter? >> commissioner brookter: i just want to thank you for your work and echo some of the comments that my colleagues have made. i'm actually familiar with nami. great organization. i just had a question, it was something that you brought up when you talk about the younger generation of cadets that we're bringing in, and the number of young people we're seeing out in the city and on the streets. so what does that look like in terms of how our curriculum was

able to evolve, knowing a group of individuals in positions for 20, 30 years, and we get a group of fresh individuals coming in out of college. so how do we balance that with the great work that you're doing? >> so that's a great question. at the average age in the academy, the average age is 20. we do the training at the academy, so the recruits get to see the veteran officers doing the training at the same time, and it's a whole different generation. the millennials are different. sometimes you've got to talk to them, explain it to them, sometimes you've got to text it to them. we're trying our best with them. they embrace it because they don't know any other ways. back in the 90's, we were trained differently. we were trained to rush into

situations and not to weigh grade, time, and distance. i'm totally trained a different way than the way the academy trains now, so across the united states, you see the same problems. it's just different names, but we're all facing the same situation in law enforcement, and that's mental health calls for officer involved shooting in mental health calls. so we're adjusting our training, not only the c.i.d., but the officer training. they don't know anything like the veterans do. like, we're used to doing things differently, and now,