any questions? >> everybody, my nape i name isd yen. i'm the son of the previous

licenses opener. owner. >> so usually the permit applicant will tell us about what they're applying for and why it will help their business and what their plan is. if you could give us a minute or two or more. >> generally the permit holder will talk aman or two if they choose what they're applying to and what they intend to do with the permit and how it will help their business and what their plan is for that.

(speaking foreign language). >> for the permit i'm applying for, i want to continue doing the same thing and i still have the same customers. >> question, how long have this shop been there? (speaking foreign language). i mean from the day it opened until now. my parents opened the business or took over the business, i

should say, in 1997. it was a bakery before that and i don't know if they had the permit but i believe not because my parents applied for the permit while they were in business. >> it's been running 24 hours ever since. >> every since you applied. >> it was originally a police department permit. >> but it was running 24 hours since '97. >> since tow. 2000. these people complaining, your neighbors, are these existing buildingings that have been there for awhile or are these new buildings? the ones that are complaining. the building is mixed use. >> so the tenants, that same building, where your do doe dout

shop has been since since tow. 2000. >> the complainants live above the business. is that the understanding? i'm sorry, sir. they have called but i'm not sure where they live. it's a large complex and i'm not sure what unit they live in. >> but part of the same building structure, probably? >> probably, yeah. >> just since how you're familiar with past, has this fan issue been an ongoing thing for some time? >> sir, i'm referring under your parent's ownership. >> it's always been the same complainants who are hearing a noise issue. they believe it's coming from our location.

a few years ago, they filed a complaint with the department of public health and we had an inspection. i think this was in 2015, i believe. my memory precludes me. but they said that the sound was within reasonable levels, the fan and the hood. so i'm not so sure what else the sound might be coming from. they said something about it was a generator. >> so if i'm understanding you correctly, you guys reached out to public health, it was. and they deemed the equipment within an acceptable range. >> within acceptable decibels. >> the complainant reached out. >> but the health department gave you -- you were within the limits, in compliance. >> they didn't find anything

abnormal for the equipment we were using, the decibel level. some i think i need to interject was the deputy stated, this is under the purview of the health department. they have an active health permit to operate. health could come in at any time and inspect for compliance and we did encourage via email engines police italexplicitly hs could follow up. because this could do a check every six months on the fan to ensure it meets with the allowable noise emissions for the health code, but this is not something that we can regulate or enforce on, sound-wise. so just bringing that to your attention and i don't know how long you want to deliberate on that. >> the point i'm making, it's been running the same way. it hasn't changed. environments change and equipment does get old but if

you're in compliance, then we shouldn't have any problem of that issue. i'm just curious if there's any new buildings that have come up and things like that. but you're saying you've been doing this for the last 20 years. >> right. it's been run the same way, more or less, license 2000 and you know, it's always been the same complainant for the past ten years. they call us, the police department to come over late at night to see what's going on with the noise and if there was a problem, yeah, we encourage them to contact the department of pub health because there's only so much to do with inspection and whatnot. the police came and said they didn't find anything abnormal late at night or early in the morning. but they keep calling anyway. so i think it's a couple of people, i believe. >> you haven't had any issues

with security and people coming late and everything has been business as usual. >> of course, this new years, halloween, yeah, but other than that, everything is quiet. >> ok, thank you. >> the own comment only commenk to is what this does illustrate, there's three emails here and a couple of them are actually quite reasonable and i guess what i would have like odd hav o have seen is better communication and the fact that doesn't exist is concerning to me. it has been done, i would like to hear about it. >> we understand that they have concerns. as far as i know, they did call me, myself and my family before regarding the concerns.

and we could turn off the fan but they never asked us to do just that. and i feel like we went through appropriate avenues to remedy the problem. >> i'm not sure if you just didn't pass it off to the city. you've got a neighbor that's having a problem and you toll them to call the city. i'm not getting it. i think perhaps you could have walked down to your doughnut shop, you could have sat down and discussed it and maybe even toured your business. because you eluded to it might be a generator generator. >> i don't recall exactly, but it was the fan so the only fan we know that's running is the hood and like i said, we had the sound test. >> sir, i understand that. i guess what i'm trying to say is, perhaps my approach would be different.

if it was my difference and i was in the middle of selling it, the last thing i would want is complaints. referring them to a city agency, you could have met and had a conversation and possibly identified the problem and it could have been as simple as maybe adjusting the times of the day the fan runs, and if that's an option, perhaps, it's not. >> i think they're complaining about probably early morning, is when we start our operation. >> sure, and donate making starts earth in the morning. early in the morning. >> they're saying they had a hard time sleeping. they keep hearing news and vi brace. vibration. >> perhaps for the new owners, you may want to work with these neighbors to fine a shoes. find a solution. i suspect something can be done. let's try to reach out.

>> i'm wondering if people ever walked in. the best solution makers are people living with the problem and it's you guys, the business operators and the people living above it i just wonder if it could be as simple, instead of breaking bread, breaking a doughnut and solving a problem. >> i have met raffa before. he ran happy do doe doughnuts oe corner of ellis and taylor and she is a kind, patient and thoughtful operator. and i've broken doughnuts. >> break bread, break doughnuts. >> with her, so i encourage you as a new operator of this location on 24th street to talk directly with your

neighbors so you can have a better understanding of what they're experiencing and i know that you are the son of the former owner and so it's not necessarily your problem at this point. but i can testify that you are a very kind and compassionate person to talk with and you can work through these issues moving forward. >> can you speak into the microphone, please. >> she will start talking to the complainant and neighbor.

>> that's great. there's a particular process and that's what the commissioner was getting at and if you have the openness to doing that, we would be happy. >> i'm happy and welcome that advice, but i need to locate her because i always hear her complain but never get to meet her in person. >> well, you can -- we can sometimes help with that, our office, and if the complainant is willing to, which is sometimes they are and sometimes

they're not, we can sometimes help as a liaison. >> you can have a seat and i want to give a chance for the public to speak. >> there is a letter of support from the other neighbor upstairs. >> you can hand them to our staff and thank you very much. >> is there any public comment on this agenda and i do see one here so let me call the speaker card first. i believe it's mike widnr.

ner. so please step to the microphone when you're ready. >> i have lived on the third floor above happy doughnut since 1981 and i've been there the whole time happy doughnuts has been here and i'm a regular customer. all i've got to say, it's a great place run by kind and hard-working people. flat out. and noise has never been a problem and that's living directly above the happy doughnuts. the folks that live in the apartments downstairs, the omars have never had a problem with noise this, either. and i'll say the nightshift lady helps out if people are outside of happy doughnuts making a racket, she'll go out and ask

them kindly to tone it down a bit so people can sleep. so not only is it not a noise problem put a noise helper that way. and happy doughnuts is open 24/7 and there are good ron fo reasor that. neighborhoods who get up early and stay up late have a place to hang out and folk can stop by before or after work and police, fire and plan ambulance have a e to take a break. i've seen j-line conductors hustle over. for myself and many other people, happy doughnuts is an essential part of the valley and should be open 24 hours a day. that's it. >> thank you for very much.

>> thank you for com coming dow. >> is there any more pu public comment on these items? >> shocking we do. i did hear the case and i did hear officer falzon's comments. maybe the owners could invite neighbors to their space and say this is what we're hearing and wear they're moccasins for a moment. it may not be a violation with the city but doesn't mean there isn't noise. some people hear things other people can't hear but if they get that perspective, then they can say to the city, well, you've had other cases and what are some of the safebadder safeu put in and maybe they can try that. if this has gone on for ten years, that seems like a long time and sounds chronic. but i think the other part that the lady didn't mention is, she

worked for an aunt for 19 years and does have experience in making doughnuts. and so, in that part it's pretty good. but this is something that can be worked out. they have to get together. >> thank you very much pu. >> any more public comment on this item? seeing none, public comment is closed. thoughts? >> for me, you know, we need places after 2:00, extended hours, places to sober up and in reading the letters, there are a lot of first responders stay up all night and need a place for coffee. it's obvious and i don't see any police complaintse complaints o. sometimes we hear some spots. yeah, i mean, the fans do put out some output and the health

department has remedies or it's in their jurisdiction but they've been running it the same way for the last 18 years. i don't see it's a problem and changing over to another generation or people. so i'm in support of passings pg this permit per the good neighborhood policy and everything else. >> i'm also in support of this. i think we need more late-night and 24-hour places. i'm an avid fan of doughnuts. i think we deal often in other venues, actually real entertainment venues that have mystery callers and mystery complainers and i would hope that if this person is watching tonight, that they just approach this business owner because i feel there is reasonable accommodation that they're willing to make and if not,

there are avenues to take. so with that, i would like to move to approve this permit with the good neighbor policy with the conditions. >> second. (roll call). >> your permit has been granted and follow up with the director at your earliest convenience for neck steps. thank you next steps. thank you. this is for a place of entertainment permit for the steakhouse at 399 garry street with live entertainment in the evening. the owners have restaurants

including morton's steakhouse. there's a letter to 23 of the neighboring businesses, neighborhood socialse associatid community groups and neighbors around the area, as well. there was no opposition for this application. tenderloin station approves this with no added conditions. here to tell you more is the vice president, gregory hammond. >> hello. my name is gregory hammond. i'll tell you about the company. we started in 1999, opening fine dining and stake steaks and have opened 16 restaurants across the united states. this will be our 17t 17th location. we're very excited to be a part of the city of san francisco.

and a part of the union square restaurant family and we think it will be very successful. we work very well with our communities in all of the cities we are in. we're very active participants in outside events, as well as charities. specifically to the entertainment, we have live entertainment in 15 out of the existing 16 locations that we currently operate, that takes place seven nights a week and it's an important part of concept. there's great service, fine steaks and seafood and live entertainment and it's an integral part of who we are and talented musicians, playing top hits giving the clientele a positive atmosphere to enjoy special occasion and wind down

after a hard day. i don't know what else to tell you. any questions? >> i notice that you have a patio and that it looks like there will be speakers on the patio. one of the issues that has come up for us is anything with an open-air and what kind of neighbors? are there residential buildings abutting the patio? >> not to my knowledge. i'm not intimately knowledgeable of the area and this is my fifth trip. >> welcome. >> thank you. >> in interviewing salary personnel. it doesn't seem to have any residents. union square is fairly replete with more hotels than i've seen in a four-square block radius, which is great.

but we did seven the neighborhood letter, delineating what we plan to do. we got one response from an individual with the christopher clark fine dining art gallery. he wants to book a private event. that's the own response that i'm aware of. so not to my knowledge as far as apartments or homes or condominiums and i could be corrected by someone on the panel. >> are you applying for the outdoor speakers as a part of this permit? >> i believe that is a part of the permit, yes independen. (please stand by).

>> if we have guests that are causing too much noise and we get complaints, we can also respond to that in realtime and certainly want to be sensitive to our neighbours, and would do so. >> great, thank you. >> tell me something about the sound equipment that you are going to be using. i see it is basically piano. are you going to be having larger bands or d.j.s? >> no, d.j.s is not a plan of hours to put in place. we are not a nightclub atmosphere. it is more of a high-end supper club. but with lively music. the set up is a piano shell with

a keyboard. it is a lot easier to keep a keyboard tuned then a regular piano, so it is a show piano where you can dine at the piano and typically a vocalist, as we, and the most we typically add is a third piece, which could be guitar, is a typical third edition, but that is the extent. >> the amplifiers powering the vocals, and i'm sure music is going to be travelling to a board and it goes to the outdoor patio and the inside, and these are all going to be controlled, but your basic music format is piano, it is more like a dinner music. you could have a d.j. that plays lounge music, there's a lot of lounges that are d.j. capable, but they don't do, you know, full dancing or anything like that. >> right. >> you are able to do whatever

you want, i am just saying what is powering it? is it a thousand watts system, or is it a little speaker? >> we have -- it is going to be a nice system. i don't know the brand or wattage or anything like that. i could provide that information from our general contractor. it is going to be a nice system. i think of a high end residents and speakers while throughout the residents. it will be very similar to that. we are not looking -- we have people dying so there needs to be conversation going on. if it is too loud and people can't hear each other, it is not a concert venue, what is going to be a nice system, i would hope, but again, it is lively. i don't want to give the impression that it's very, very soft jazz. we want a lively environment, you know, modern hits, top hits, sort of song choices.

>> will you be running this after dinner? dinner is usually around -- over around 11, and you will continue the bar until 2:00 a.m. with the music? >> the application states 5:00 p.m. until midnight for the music, and 4:00 p.m. until 2:00 a.m. for general operations , so i don't for cs going past midnight in any scenario with the live entertainment, but if the bar has patrons, we will -- we could go until 2:00 a.m. i find a lot of our restaurants, new york, chicago, beverly hills , it is not super often that you will see our bars going right up until 2:00 a.m., and you will see times when our live music stops in the entire venue by 10:30 p.m. it fluctuates. >> right. there is always a difference

between a real restaurant supper club versus a bar or a club that is just serving appetizers. i am just trying to distinguish the difference. >> we do have -- we are serving a full menu. our average check is $150 per person. we are saving prime steaks and lobsters and king crab leg. people are coming in for a very full, fine dining experience, that is what is so unique about mastro's is you're getting this fine dining, steak and seafood experience with a live music. >> that building is a standalone it is right across the street from pinecrest. >> that is correct. >> right down the street from the old release guy. it is a great location, you know ,. restaurants are doing well there so you will be the only tenant in this building, or is there -- >> no, there is a c.v.s. operating on the first floor

street level and basement and you enter our restaurant on the street level closer to the hand delivery, and then we are on the second and third level, our restaurant is on the second and third level. >> and the terraces are in view of the hotels? >> it is not an ocean view, but it is not a bad view. the terrorists or patio only exists on the third floor. >> i'm looking at this poor sound. not. the application did get revised to say the entertainment would be during hours of operation, potentially until 2:00 a.m. >> thank you for that. >> so we're just trying to get it out there. you can do it until 2:00 a.m. so we just wanted to see. >> thank you for that clarification. >> going back to the amplifier,

you don't know yet, i guess we will give you a sound check. >> welcome to seven cisco. >> thank you. this talk about steak is making me really hungry. i all i wanted to ask you about your programming. are you hiring -- how are you bringing in talent? is a local artist or people you want on the regular? it is not the bully our purview but they're looking for more places to perform. >> we have an agency out of las vegas called steve buyer productions. they actually assist us with our talent acquisition and compensation for all of our locations. our plan is to have auditions

with a lot of our senior team, including the steve buyer productions team in the middle of august, and they will be inviting local musicians. we might have the opportunity to bring some of these musicians from our existing locations to assist us that sort of know our program and are very familiar with our culture to help us in the opening process. i have heard there is a tremendous amount of talent in san francisco, so i expect our auditions to be really entertaining and we will be looking to pick the best of the best. we will -- you will see us having talent that you are hearing on the radio, i don't know. typically if they are on the radio, they're not looking to play a steakhouse five nights a week. we have had musicians leave us to go tour and they make it big, but, you know, i am not sure you will know the arches unless you

are familiar. i certainly hope that we will represent some local artists in san francisco on our roster or schedule. >> great. that answers my question. i think part of my thinking was, are you actually having different performers each night of the week or are you having a regular in-house? >> it really depends. we like to see repeat performers last week in malibu, there is a lot of rotation, but then in this location we had someone for individuals wednesday through sunday. i like to see some consistency and again, i am open if all of you on the entertainment commission no individuals, i freely give you my contact information to send them to me and i can get them in touch with steve buyer productions and we

can have them come audition for us. >> great, thank you. >> hello. thank you for coming in. in the events there is a complaint from one of your neighbors or hotel guests, what would be your policy and procedure to address that? >> we are very diligent on guest resolution. and if that person is -- we have the support of our corporate -- our corporate office in houston. involving law enforcement or legal, i hope it wouldn't get to that point. we typically, just like you spoke about earlier, our management would want to speak to that person directly. we have actually had that situation occur in our newport beach location. we invited that person in for dinner and he became one of our

regular guests. that is how we would deal at it on the face-to-face basis and find out specifically what the complaint was and how it was generated and why and just like you spoke about earlier, once you are face-to-face with somebody, the resolution has pretty much begun and i am very proud that what started out as a complaint and it up as a guest for life. that would be my approach to that situation. >> you will have managers on site who will make decisions? >> absolutely. we have that situation in boston where we have very strict decibel levels they are in million-dollar condominiums. we are very used to responding and adhering to any rules that are being imposed upon us, but we will have general manager who is in training right now in our existing locations, and four managers where we will have two security on site seven days a

week. working the door and rotating through the guest area to make sure things are being handled inappropriate fashions. >> thank you. >> welcome to the union square neighborhood. >> thank you. >> i would like to make a motion i think that you answered our questions very well up to this point, but i would like to move to approve with the good neighbor policy. >> i will second. >> you can have a seat. thank you very much. i appreciate it. >> thank you. >> there is a motion with a second. before we do that, i would like to see if there's any public comment on this agenda item. >> commissioners, just a brief history, that used to be the international house of wine, which was a liquor store and then they -- and they had fine wines. this group is made of -- has

made a large financial commitment to the improvement of the space, so i think if they are making that kind of commitment, i think they will pay attention to detail. i will say this. the closure of the last place, it looks like it is for lease to be a retail space, not going to be an intricate -- it is an entertainment venue that we lost biscuit blues is kitty corner to this space, right now it is close because there is some internal problems with the tenants, but just a general area , all those hotels are putting considerable investment in their spaces, tenant improvements, but the people who come here, you know, they only have options -- a lot of their options to go out to eat for their entertainment. we need spaces like this one, like the cliff was years back, where you can go in and have a

nice dinner and then you can go here some live music, quality entertainment in a nice venue, in that particular area. so i am all for it. i just hope other people follow suit and there that pocket could have quality entertainment because it gets c.d. down there right now at late night and that is concerning. thumbs up for these guys. >> all right. seeing no more public comment, public comment is closed. [roll call] >> congratulations. thank you for coming in. please follow up with our deputy director for next steps. thank you that was my time -- thank you. that was my time.

moving along. >> okay. the next permit application is for place of entertainment and change of ownership for dimples cocktail lounge. the new owner intends to keep the business operations exactly as they are, a small karaoke bar -- a small bar with karaoke rooms. they received a letter of support from the president of the japan town merchants group as well as signatures of support from the neighboring businesses, which are included in your file. the new manager worked at dimples under the previous ownership so she is very familiar with the operation. northern station approves this permit with no added conditions. here to tell you more is the owner. parker -- is the owner, mr. parker. >> good evening. i am the new owner for dimples. dimples is a bar that has been around, i have heard about 30 years and it has gone through several changes over its time. i believe it started as a piano

bar at some point, early in its existence and it has changed ownership a couple of times. the previous owner, to me, i have known her. she has owned the bar for about 18 years, 16 or 18 years, and she has developed the bar into what it is now, and i'm pretty much taking over as is with not much changes planned. of course, you know, this is a new experience for me. i have never been a business owner before, but i have attended bars -- tended bar as before. i am still trying to get my feet under me. it has been a hectic three weeks since we have had the bar, but it has come a long, and i would appreciate your consideration for the entertainment license. >> so, you know, to get that bar

is -- you are lucky. to get places like that these days are not easy, and are you planning to do any new promotions, or just keep running it the way it is? >> you know, i have my ideas for the future. i would actually like to talk to the gentleman who was here before. this is a small venue, a very small bar. eventually i dream of upscaling it's a bit and getting maybe two or three piece, maybe one guy singing, a keyboard, that kind of thing. right now we have a jukebox. it is a really nice jukebox, but maybe on a slow night, maybe if it might enhance some business, try to get some live entertainment in there, and also , in that vein, once i get to this point to start developing that part of it, once again, i would be looking for local artists, honestly. i already found a couple.

i've got their cards. i said, hey, be ready. maybe here in the near future and might have room for some -- >> you don't plan to changes sound system? >> the sound system is existing jukebox. it is a good sounding system. the customers like it. and then the karaoke rooms, there are a couple of speakers that are not performing so well, but i have to change those. >> same power, just replacement. >> yeah. >> thank you. >> as far as i know, the bar has never had a complaint from any of the neighbors. the previous owner has told me that i have never had a complaint and we are a basement bar, and it is pretty well isolated from pretty much anything around there. >> thank you. >> thank you for coming in. part of the requirements is for you to do some neighborhood outreach and on your application

, it says no, i do see you have a letter from japan town merchants association and you have a thing here with four or five signatures. i was wondering, what was your experience like in talking with some of your neighbors about this? >> my manager and i, we walked around to the different things around businesses. some just didn't care. they just signed it. this bar has been around and they know dimples, and some i just couldn't get a hold of the owners or the managers so i left this sheet with them. some of those i just couldn't get back. i did have a couple of sheets with other signatures on them but i have lost them, so you've got the one with the immediate neighbors around us, but i really didn't know what else to do, not having much experience in this, so i talked with the owners and i also reached out to

the japan town merchants group because i knew that they would have experience in this, so i have talked with him and i will become a member with them and try to contribute. >> i just hope that based on what you have heard with the last two applicants that you will reach out to your neighbors , whether they are complaining or not, and be a good neighbor and really find out how you can be a good neighbor to the residents. >> i plan to. thank you. >> thank you. >> i have seen dimples a lot on post street, i have never been inside so i'm actually really curious. i just wanted to congratulate you on becoming a new business owner. i am just curious also. in terms of -- how late do you think the general -- i guess, traffic of your guests that are

coming into your bar -- because post street doesn't seem to be that active in the evening. >> it is hit or miss. i have been a patron of that bar in the past. it is hit or miss. sometimes, obviously on the weekends it is a lot busier, but just one sometime things -- sometimes a get a huge crowd going in. until we start shoving them out. the karaoke rooms, a lot of times they are just not used or people are more interested in listening to the jukebox. it is kind of a low-key, it is a pretty relaxed atmosphere bar. the music is pretty good from the jukebox. you can find any song that you want, but we do get groups in that want to sing and that is what the karaoke rooms are there for. it provides a revenue source for the bar. >> that is great.

congratulations. >> thank you. >> i just had a couple quick comments. congratulations, again. i know the excitement of owning a new bar, is really fun. just because you are a little new to the business, i will caution you against a couple things that could get you in trouble with us. the first is using outside promoters. it is totally your right to do it, but sometimes promoters can bring people in and they kind of act with impunity and it gets you in trouble. i would just be very careful on nights where sometimes people promise to bring in 1500 people, it is very enticing to do that, but sometimes that can also lead to serious problems and at the end of the day, it is your problem, not the promoters, in some promoters know that and they prey on small businesses because they know that they can act with impunity. it is just one thing to consider >> what you mean by a promoter? >> promoter can be anything, but generally it is someone who promises to bring a bunch of people into your bar for a cut, and sometimes you will say, this

night is really slow, and somebody says, i can bring in a hundred people, and if you have a d.j. license, and they bring in people and they are not your normal crowd and they cause trouble and you can trouble for it, so that is one thing. the other thing is when doing anything life that you are talking about for the future, i would just encourage you, you don't have to, but i would encourage you to have your own sound system that you personally control. when a d.j. comes in, d.j.s are not great at turning their music down. they actually like to go the opposite direction, usually in our experience so you have to have control of it. you don't have to buy that also can get you into trouble. >> thank you for the advice about promoters, i hadn't thought of that. >> it could come up sometime down the road. have it in the back of your mind a lot of the issues we have our with promoters. summer motors are fantastic, but some of them can cause serious trouble. >> i have been a fan of karaoke for a long time. not that i'm good, but do you like to sing. i used to be a karaoke d.j., as well.

i didn't quit my day job, though i know about sound systems, and of course, i would have my own sound. >> that is good. you should have led with that, you buried the lead. i don't think anybody else has questions, so you can have a seat. we will open it up for public comment. thank you for coming in. is there any public comment on this agenda item? seeing none, public comment is closed. >> it is kind of a no-brainer. the places been around for a long time. jay town is a mecca of karaoke bars and there is a couple in the building, actually, but i want to move to approve this payment. >> i second. >> commissioner perez -- [roll call] >> congratulations, you permit

has been granted. please, sometime in the near future, follow-up with our deputy director for your next steps. thank you very much. >> the next permit applications are for a limited live performance in billiard earlier just parlayed permit for st. mary's pub located at 3845 mission street. the bar is coming into compliance by applying for these permits with the planned to plan to continue having live d.j.s perform if granted. the neighbors living above the bar contacted the deputy director with concerns, which you can find in your files for reference. and response, the owner, maria, sat down with the neighbors to discuss their concerns and solutions. she listened to the volume of the music inside their unit and she gave them her cell phone number, and she plasterwork with an engineer to explore potential sound abatement. she personally reached out to the community and immediate neighbors and received six letters of support which are in your file. ingles i station approved this permit with no added conditions. here to tell you more is the owner, maria davis.

>> hello. so st. mary's pub is a legacy business that has been there since 1933. it is the oldest post- prohibition bar in san francisco we are the classic neighborhood dive bar. we are more of like family. everybody that comes in, most of them live in the area, and so in applying for this permit, i have talked to everybody that has come in about it, and all those surrounding businesses, and we have gotten a lot of support. we have had some issues with the

upstart -- the upstairs neighbors have had some complaints, so i sat down with them and listened from their unit, we have moved the speakers , and we are going to have a sound metering tomorrow, is that what it is called? sound testing, just to continue to work with the make sure that we are all copacetic and nothing is going to disrupt anybody's living situation, and we are happy to continue to accommodate to make it all work. >> i have a question. when did you take over this legacy bar? >> 1933, i'm kidding. about eight and a half years ago >> and did you have music then?

or is this something new? >> we have had d.j.s, which i didn't realize that we needed a permit for, but we have had -- it is a small bar, we have just had people playing records. it is not like a club, not really dancing or anything. >> so it has just been recently -- he started you started getting complaints? >> yes, but we have had complaints on the upstairs neighbors, so it was sort of like that there was noise after 2:00 a.m., so i sat down with the staff, we have had lots of meetings about it and about after 2:00 a.m. it takes some time to close the bar, so there will be some noise , but they are not allowed to turn on the music. >> and then the speakers and the sound has been there for the last eight years. >> yes. >> where did you bring in new stuff? it is all the same? >> yes. >> so either the volume has

gotten louder, or people have gotten more sensitive since you moved into the buildings. >> yeah, i'm not sure. >> have you done any soundproofing at all in the ceiling? >> i took over the bar, there was a drop ceiling, but it was just this thin layer of tiles that were moulding and rotting, and then there was just the ceiling, i took that out and put in a layer of sheet rock, and then put acoustic tiles on top. >> i see. >> and installation in the air space between the rafters and the sheetrock -- >> i didn't hear that part. >> i didn't hear, but you put anything in between this sheet rock and the joists? >> no, we didn't open it up, we did not open up the ceiling. >> you just slapped sheetrock and put the tiles on. >> yes.

>> i see. there is no airspace in between? >> i'm not sure. >> the reason why i say that is airspace helps dampen noise. >> right. i see. >> if you are just hitting that, you are vibrating the floorspace upstairs. >> right. i have also found a sound engineer to come in. >> so it has been the same for nine years? >> yes. >> all right. and the sound equipment is in there right now, you said it is just speakers? powered eons because that plug-in? >> yes. >> you don't run a board, like a little dg board?

>> when we have had d.j.s, they have a little bored, and there is a main soundboard so with -- so there is volume control. it is just a little thing -- >> when these d.j.s come in, the plug into your unit? >> yes. >> so you have every control of that. >> yes. >> okay. thanks. >> good evening. it sounds to me like the noise is really two issues. it is at times when the music is playing, and at times when you are closing. would that be fair? >> i think so. >> with regard to closing, when you close, how many employees are usually there? >> they're usually two. >> okay. and then once you are closed, the staff say inside and clean up and all that, or not so much? >> yes. >> okay. it sounded to me like you tell them not to play music when they are closing up. >> yes.

>> as far as when all of your customers leave at 2:00 a.m., do they tend to hang out in front and everyone is talking and it is kind of echoing? i know your location very well. >> sometimes, but we definitely do whatever we can to get them to move along, but i mean, there's not really anything around, so. >> correct, there's absolutely nothing. >> it is an island. there isn't really any other reason unless they're waiting for a cab or something like that >> right. okay. i think it sounds to me like at least you are aware that that was an issue and you are trying to address it with staff. >> absolutely. >> that is what i would continue to encourage. what i'm curious about is when you met with the neighbors up above, how did it go? >> i thought it went fine. it was the first time, the first chance we had gotten to sit down and really talk. i was able to do the volume at different levels and go back and forth, and i thought that it was really productive and i

encourage them to call me if there were sound complaints, and even if it was 1:00 a.m. and they felt like it was too loud. i need to know what is happening i need to know what is really disturbing them. if i am able, i'm willing to go up there to say, okay, this is what is happening, because i like to billy get to the bottom of it. when i went up there, i felt like it wasn't too loud unless it was at the maximum volume that it could go, which, you know, we don't play it at that, ever, but obviously they are getting disrupted, so i am being totally cooperative in figuring it out. >> okay. this is ongoing. you are continuing to communicate with them and see if you can find middle ground. >> absolutely. >> okay. thank you very much. >> hello. are you on site at the bar every night? how often are you there?

>> i am there during the day mostly. i am a single parent so i am at home at night most times, but i am there at night as much as i can be. >> okay. >> i definitely do my poppins when i can, on a don't have my daughter, to make sure everything is going okay, or just to, you know, have your face in the place, and -- >> when you are not there, who is in charge and how did they know when to escalate something to you or not? >> i am always through communications with whoever is there. all of our staff have worked there for a minimum of five years, and i am in constant communication with them and i have a camera. >> i'm assuming you have a bar manager or a house manager or something like that, or no. >> no. that's me. i do everything.

>> so who manages when you are not there? >> the bartender. i have given them all privileges -- they know who to call for everything, they know the protocol, they all are key holders, and, you know, it is a very small bar, it is just a little -- >> it is great that you talks of the neighbors it seemed productive and positive. i started off reading that there was a comment about the bartender, as usual, not responding to a complaint, so i am partly wondering what your management is, because, you know , if you agreed at something and it has to trickle down, and your staff has to enforce that. i'm curious how you make sure that happens. i get that you are a single mom, i get you may not be able to be on site, but still having a strategy toak