as somebody who has done a lot of outreach in the past, i would encourage you to report back to us to let us know how you are going to be expanding both the method and person to person outreach if that's what it takes. [please stand by]

>> i think that alex and myself and a number of other people here are really primarily concerned about how we're being informed. and i -- my personal opinion about pg&e's efforts to get information out is -- i haven't known them to be particularly robust and so i'm wondering who is monitoring pg&es approach to this? is that your responsibility? how do we make sure they're going to accomplish what they

claim they're going to accomplish in a comprehensive way? >> our responsibility and i'll speak for the larger emergency management community working with all of our partners. working with nicole. so when the california public utilities commission is doing their rulemaking process, we have made explicit requests that they're going to be notifying individuals on their data bases, although as jan mentioned there are limitations to that. they're notifying public safety, which is including emergency management, fire, law, health and this is something throughout the bay area, we are asking pg&e to do. where we see gaps and a psps was initiated in june in the clear lake area. it was pg&e did as much outreach as they could. they used a different data base and information they had so

residents in that area, there wasn't a lot of complaining about not being notified. that doesn't mean that the converse is true that everybody that got it. it seems to have worked in terms of the current plan that they have. but certainly, we still want to ensure that it's going to be successful for here in san francisco and in any populated region in the bay area. >> how are you going to do that? >> it's continuing to participate in the rule-making process and i can only point up north of how it went. >> there was one in marine that was successful if i remember correctly. so, that i understand you correctly, we're counting on pg&e to follow through on the

rulemaking and that's where we are right now, correct? >> yes. the cpuc will set the guidelines for notification that pg&e needs to follow. >> thank you. >> thank you, council member. thank you for waiting. >> just a couple of -- i'm learning how to use the microphone here. i just want to say, this is unrelated but with the climate strike happening today and us using fuel for back up generation, i just want to -- and san francisco wanting to be a green city, i want us to try and be more proactive in terms of thinking about how we want to power our back up generators. that's just a mini comment. so the other -- i have two mini questions. one is with the power outage that happened today, i did get the text which was great. it looked like it lasted about an hour. how do you think that went? do you think there was total uproar or do you think you were prepared when something like that happens? >> i felt the response today went quite well from when the -- one of the first notices

happened in tandem we got a call from our pg&e representative direct low to our center saying i want to let you know, this power outage is happening around that same time, our dispatch center got notice. we got sense of the area impacted and we did some initial polling of departments to find out what the impact was and we sent out the notice and on the phone and did a brief of what e knew was going on because of the weather. should it have been a much warmer day, not having power that would be an impact. we had different departments briefing including pg&e about the cause and then what different departments were doing and then we identified -- actually a lot of it was d.p.h., what are the medical concerns

that we had and what would the next steps be if we did not have a quick restoration. >> so, we rapidly pulled all of the hospitals in the effected area to find out who was effected and on generator? they all were. who was not effected? interestingly, despite being in the middle of the power outage area, several hospitals were not effected at all. we also now know that health changes though and so they were out patient clinics that had elective procedures going on but their generators were working. we checked to make sure that important resources like vaccines that must be refrigerated were being safely managed in a rapid response manner and then we started the process again this morning of requesting our empower data base to figure out, because we didn't know how long this was going to last for a few hours.

so we requested it and started looping in both our regional partners and the federal government to let them know we were going through this and that we might be asking them for that information. >> great. thank you. >> we just had pre prepared messaging around food spoil age that we prepared with environmental health under the circumstances when it happens. >> thank you. my other question/comment is around -- it sounds like reports were submitted on august 30th from the department. and it looked like a lot of what you were outlining in the slides with the different meetings that it happened. we're all potential needs or disruptions in business and so i was wondering what the timeline is for you and the businesses to come up with a public -- i'm not quite sure what it's called. like a public summary of when -- because we're coming on to fire

season, unfortunately, probably within the next month or two. so we kind of need to know what the information is or where these emergency shelters are located if people need to go to home. >> so we are finishing the executive summary right now on the private sector and then we'll have the more detailed information going to them in the next couple weeks. unfortunately the one correction i would make is we're always in fire season. there really no start to it it's something that is always part of it and it's -- any time the weather is going up and the wind comes up and there's that possibility. we're always preparing and you are right, we want to get that information and that's the intended executive summary is going to be. the things that many of you spoke about and this is what we encourage everyone to do because they're private sector we can't necessarily require that they do all these things but the continuity of operations plan

that is kind of the most basic thing they can do. one of the most important things and what would be impacted if there were a power shut off. >> thank you. >> thank you. >> hi. thank you for being here and thank you for speaking. i found myself getting angry while you were speaking and i realized my anger is really directed at pg&e. i wish they were here instead of us. again, kudos for, as my colleague said, your comprehensive approach. it's reassuring to a certain extent. although, a couple of quick questions. if the electricity is cut in the city, would it be city wide or would it be by neighborhood or it depends on what happens? >> it's the latter. it depends which i know makes it very difficult for the planning. we have asked pg&e for explicit

outage maps that if transmission is cut off in different areas, what will the impact be to the city? and they don't have a specific example for that often citing that each outage may be different and so they don't want to say this is the whole area that we'll be out when that may not be the case. >> ok. >> it could be up to four days or it could be a few hours? >> it can. one of the things that pg&e does emphasize is if the power is turned off, it may -- whether it's for five minutes, five hours, five days they have their procedure to safely reenergize the system. they need to inspect the transmission lines to make sure the event that caused them to deenergize. they don't want to bring the system back up only to then have

issues. >> i'm sorry to interrupt. it's not just a fire has started or they're trying to mitigate this spread of the fire? or they're trying to prevent a fire. it could be for something a tree falls down? >> it is for -- a windy day. >> my understanding is the intention of the psps event is when the conditions exist that may cause a tree to fall into a power line or some other continue that may increase the likelihood of a transmission line causing some type of power, that's when they're going to turn it off. and so when they turn it off, they need to come back through and inspect to make sure that nothing is touching any of the lines or something happened so they can bring the system back up safely. and as they say, that takes time. they can do some of it with

helicopters but in other areas they can't. they need to send line crews out in somewhat rugged terrain so they say it could be a minimum of 24 hours when the conditions no longer exist for psps for them to inspect everything to turn it back on. >> right. it just strikes me as -- well, i'm worried because in the past, and i would think it was a year ago. i do kind of think of this as our fire season here, specifically. when it was the sanoma-napa fires and air got so bad in san francisco, you know, i have a medically fragile kid. she's in a manual wheelchair. she is on a pulmonary machine. it shakes her lungs to keep them clear. and we also have an elevator. so that's how she gets access to and from our home. those are our main concerns with that.

with electricity. it was a relief initially to be able to stay in our home when the air was so bad. in the city. and now we're saying huh, if the air is so bad we don't want to leave the house but we won't have electricity in our house. i mean, my first thought is we leave the city, right? we just get in our car and drive. that's assuming though we get notification. we get some kind of warning. and a real life example of us not getting warning is i was one of the homes directly impacted by that geary explosion. i have signed up for sf alerts for the last two years, i didn't get an alert. the only way i knew about the fire, you would think oh maybe you heard it, right. it was an explosion. my house shook and i'm five houses, i'm seven houses down from the intersection where it happened. my house shook, what do you think i thought it was? an earthquake, right.

i'm facing west. i don't see the smoke. i hear some helicopters. i go outside my house and i'm on the top floor. i assume it's a car accident on geary. again, i don't smell smoke or see smoke. i hear the helicopters. i go back in my house and put on my music. luckily, mother o neither of my 8-year-old twins were home. i got text from friends to alert me what was going on. i walked east and looked out my third floor windows and run downstairs and open my front door and i see police officers in the middle of parker street. at this point, i've been in my house at least 10 minutes and i'm hearing the fire engines. i asked them, you know, what are we doing?

what's going on. they said you are being evacuated. and i couldn't go back to my house. i said my front door is open and we're a family prepared for the 72 hours. nope, ma'am, you can't go back in. so, that was our experience. and luckily no one was hurt, luckily i didn't have my kids. we got back in the next morning. my question -- later i thought, you know, i get all the alerts about traffic in soma, i get all the alerts about everything outside of my zip code even though i signed up just for the zip code specific once. i couldn't understand why i didn't get the alert for my own neighborhood. i realize maybe, maybe, although it doesn't make a lot of sense to me, i had a new phone with the same phone number but it was a new phone that's my public

service announcement that you need to resign up for sf alerts and even if your phone number is the same. so anyway, my point is that's a real life example of where the system kind of -- i don't know if the system failed but we weren't alerted and luckily nothing bad happen but it definitely makes me on edge and that so, i forget this other point, we talked about emergency preparedness for our population in the city and it was suggested to us by a police officer, sf police officer, to go down to our local police station and kind of let them know if you have a vulnerable family member in your home that might need assistance in a particular emergency. so i did that. police station said no, we don't do that. try the fire department. i went to my local fire

department i love these men and women. no one is to blame. i'm realizing more and more and i hope your agencies realize this, there's a huge disconnect between the needs of our population and what the city's current response is or what they can do. our local fire department, the guys were lovely and they took my address and name and the name of my daughter and said we can'f they can put it into a data base as an alert but they said we'll put it on the white board right here by the -- i said, i'll take it and i don't mind. low tech but it's fine with me. again, nothing th the day of the geary explosion. i cross my fingers. i wanted to relay my experience so you all know of the kind of -- the little glitches in the system that can occur that have occurred. i wish you luck.

i feel like my takeaway from this is hopefully i get the notification, even though my daughters' a child and i understand you are not getting pediatric information and even though while she has medical, she has private primary insurance. my takeaway is we're going to leave town. that's unfortunate. >> thank you for sharing your story. one thing that you mentioned and i think this is what dr. gurly wants to talk about, one of the things you mentioned is we may have three very important things happen at the same time. the power going off due to a wild fire causing air quality issues and if it comes at a time when we have a heat related incident, we have to manage all three of those and dr. gurly has done a tremendous amount on that particular item and maybe you can share some of that. >> i just wanted to start by saying i'm sorry you and your family had to go through that. it is both traumatizing, i know until the moment but then you

just described there's anxiety that just seeds. i did want to say that at a certain level, i think you also very accurately and in a very poignant way demonstrating something i personally feel is so important. which is that in an emergency, it is trust that saves lives. it's the issue of where do you trust or not the information that you are getting. also, that the most important thing that any of us can do is make our connections to people who care about us, which is also a challenge for many communities. your friends are your safety net and they came through. it also demonstrates powerfully and what we're trying to do is build layers of safety nets. all of them will have holes, that's why they're called nets, right. and so our goal is to try to have multiple ways to attempt to reach people who need to be

reached the most. and always do it in a way that includes the affected community and learns lessons from them. i mention that because, i don't think there will be a data base that is that accurate and that useable in the moment. as you and others find, when the bad thing happens our first responders are so busy that they're often not going out to try and help people but they're trying very much to contain the situation. or they're triaging. so, connecting and creating a plan and the social network around you is important for everybody for any hazard. also, realizing that you are right, for people who have needs, sometimes the best thing to did is to leave the area. that is not in my mind as a public-health official sort of a failure. that is actual lo actually a wah those of us who have choices and means can allow the city's

agencies to focus on people who may not have so many choices. if it is possible and if it doesn't have negative consequences for the people involved including you and your family. what he was talking about that we're deeply concerned about is the triple threat of heat and power loss and air quality. according to mayor's directive, both after the beaut campfires and recently as a result of these prolonged power shut down workshops, we're trying to create a unified plan. as part of that we realize already that heat is the most important threat to people, our people. and if you think of it, heat kills people quickly. air quality is scary and i was here everyday when you look at that color there it feels like you are breathing the airy whiff lenairy whifflentairequivalent .

is there a doctor that says it's ok to smoke, no, never. whether it's burning things in your kitchen or having a bad air quality day, our hope is you can shelter and place and it will go away and you will have air exchange and just like someone who is quit smoking, that's a longer term problem we would like to address. what we want to do is save lives in the moment. and that important issue to take home is just remembering the heat. we making sending out weird messages like open your windows and turn on your fan even though the air quality is bad if you are overheated in your home. for people who are isolated and who depend on their air-conditioning, so it's

important to think about in advance and create your safety network that is your circle and it can be very stressful to think about but it's important to think about doing it not just for yourself but for others. >> i'm sorry, i don't mean to interrupt you. we need to move on with the agenda and i apologize. great questions, i wish i could get more in but we have to proceed from questions from staff and i have to get public comment on this item before we go inform break. we still have two other presentations. >> my apology. >> thank you for your patients, staff. do you have any questions for the presenters? >> i will forgo my time for today except to say thank you very much. it's clear we have a lot more work to do and that we, it's also clear we're very committed to doing it. i would suggest for the council as a follow-up to the primer

that we had today that maybe the next item in a feature meeting would be the specific progress that the disability needs working group is making and has made on these issues so we can do a little bit deeper dive no some of these questions that came up today. multi--storey evacuation is something we're working on and the shelter data base and these important questions are on the agenda of that working group. i would suggest that we think about bringing this topic back so we can do an even deeper dive and thank you so much to my colleagues for being here today. >> thank you. >> we're going to move on to -- thank you. you can sit down. >> we're going to move on to public comment on this agenda item. who do we have?

>> we have three public comments and i need you to please be brief so we can take a 10-minute break. >> thank you. i wanted to offer a comment about the pg&e medical baseline program. my sister was enrolled in it and i think the number one issue is awareness. it took me two years to find out the program existed. my sister was healthy, she went into the hospital and came out with lung failure and was dependent on supplemental oxygen. our electric bill went from $15e to an oxygen concentrator she needed to use 24/7.

when i spoke to pg&e on numerous occasions why my electric bill was so high for medical equipment, i wasn't offered the baseline program. not one single physician or nurse that we saw over two years ever told us that the program existed. it was only after a lot of research and starting to talk to people that i found out the program existed. it was a one-page form. it required an oxygen prescription. it was very simple. it took about two weeks to get enrolled in the program and our electric bill went back down to about $350. it didn't cover 100% of oxygen usage but it tempered quite a bit of the bill. when i talked to pg&e when we had a power outage a couple years ago, and the advice i was given was to go to the hospital.

and so, we were able to get a generator and take care of that. so then i spoke with the oxygen providers. and i asked, can we have additional oxygen tanks? a part of the challenge there is that -- and i'm not sure if your office is aware, but there are about four to five oxygen providers in the city and they only make deliveries once a month. medicare has changed the reimbursement and even if you are not on medicare or medical, private insurance is taking the lead for medicare. and so, i had to convince the national director of a particular oxygen company to provide me with 25 large tanks so i could keep at home in the event of a power outage. i'm not sure if other oxygen patients are able to do that. and so i just wanted to bring this to your attention. once we were on the program, it was fine. i was able to get alerts.

but the challenge was getting onto the program itself and it's very easy to get on the problem is awareness and understanding it exists. thank you. >> thank you. >> zack. >> >> hi, i'd like to request an extra minute so i can talk slower for the sign language interpreters. thank you. council members, i really ask terrific questions and i appreciate that. i'm disturbed at the very evasive answers to some of these questions such as the availability of shelters during the peak fire season right now. i also want to point out that pg&e does not care about disabled people. they care about lawsuits. according to npr, cal fire determined in join that pg&e equipment sparked 17 wildfires across north california in 2017. as of june this year, according to associated press, they agreed

to pay a billion dollars to local governments in california for their negligence. this goes way back. i mean, over in september 9th, 2010, a gas line blew up in san bruno and killed eight people. and so there's a track record of this. from my personal experience, my care providers found a letter down my hallway this week. i have stairs leading up to my unit. there's no law forcing my landlord to make a ramp for me so i can't check my mail. fortunately my care provider found this letter and i looked at it and read it and it said that pg&e was going to cut off my power in 10 days and charge me to turn it back on because they had not been able to get into my unit to do a routine power check. this was not an emergency. it was not anything. this is just a routine check. i e-mailed pg&e and said i'm a wheelchair user.

i can't let you in very easily. i need help. there are multiple people in my building who are able bodied and can let you into check those meeters. and their response was, oh, we already tried them and we couldn't get a hold of them. i gave them specific instructions for how to get into my unit. [please stand by]

... handling our power infrastructure. i want to thank the council members for their questions and very well intentioned and very reasonable concerns here today.

>> ms. senhaux (chair): thank you. we're going to take a 10-minute break. everyone be back on time. we still have two presentations to go. thank you for your time and patience.

>> ms. senhaux (chair): control room, we're going to get started. we're going to proceed to -- hold on, i'm waiting for the panel. thank you. we're going to information item number 7. the dahlia housing portal. i want to thank our presenter maria benjamin, the deputy director of mayor's office and emily shore, dahlia manager, digital services. thank you for waiting. thank you so much for being here today. >> thank you. should i run the presentation? >> ms. senhaux (chair): yes. >> do i click the button to forward? okay. as you notice there is only one person here today.

maria has a family situation so she wasn't able to be here today. i'll do the presentation and take note of any questions that might not be in my expertise, to make sure you get the information you want. >> ms. senhaux (chair): thank you. >> my name is emily shore, i'm the product manager for the dahlia product. what that means, i work out of the digital services department. we're a relatively new division. we're the tech people. i work with engineers and designers and we partner with maria and her department to make sure we're helping her administer her program and helping members of the public get the information they need to apply for affordable housing. so you'll get a little more -- i'm going to try to go up the middle and make sure i'm talking about technology in terms of what value it's bringing. but if i veer over, stop me. in this presentation, we're going to talk about the current

processes we have on dahlia for enabling people who go to the website to look at listings and understand the information on there to complete an am indication. and then also to -- application, and then also to learn about units that have mobility, hearing and vision features. the process is in place for how those after the lottery happens for how the units are assigned during the process. i'll go to the accessibility audit we did this summer, to look at the ways we need to continue to remove barriers on the site. at the end, there will be time for questions. and i'm excited to learn from people in this room. thank you for having me. i'm not sure how many of you have gone to dahlia, but this is what our home page looks like. and this is where housing seekers can look for rental units.

they can look for ownership units and complete an online application, or print out a paper and fill that out and they can also find counselors that will assist them. my team maintains this dahlia website. we also maintain a sales force database behind it, and that stores not only the information you see here, but also private information on the back side of things to help the mayor's office of housing keep track of data, search it, run reports and understand if they're meeting certain goals. my team also makes a second web application, but that's only for the oecd staff and leasing agents, so the public does not see that. but this is to make sure rules are followed fairly. i'll go over those a little bit. the view on the slide right now is if you go to dahlia and you

click the rent button, you'll see a list of the open listings. open meaning they're currently taking applications. this is an example of one. this is where somebody who is looking at dahlia would understand the priority units in that building. so if you look at the slide, this unit has priority units for vision and hearing impairment and mobility impairment. so the person who is seeking housing would want to go down each listing and would have to look to read for that. and then if that person decides to click to learn more about a listing, they're able to go here on the listing view where you get all the information. they can look to understand the number of units in the building that are -- that have mobility impairment features and the number that have vision -- we lost our connection here for a second -- vision and hearing features. and from there, they can

hopefully -- the goal there is so they have enough information to understand if they want to apply. down at the bottom of the listing, sometimes we have more information, but i think one area we could have for improvement is to have more standardized information, understand better what people want to know, and then have a better way to show it up there. that's one of the ways we're aware we have room for improvement. and then after somebody applies for housing, if they do well in the lottery, they start to go through the lease process. and so i mentioned that second application that we're working on. if you look at the slide, what is showing in the top is the database, the sales force database where we're currently tracking for each listing if there are communication units. communication units means vision and hearing features, or if

there is mobility. what that means, ocd has been tracking to make sure we know what the units are and who should go into them. and below is the partners app. this is something we're rolling out this fall. it's relatively new. the purpose of the lease up function is to make sure that rules are followed. so things that they've been doing -- and i i'll step into what maria would have been presenting -- when you lease the process, you need to go through the entire lottery list fll you find someone, for example, for a unit with mobility features to make sure you have an appropriate person. you can't just run ott of time and -- out of time and put the first person in there. they've been training staff to do that.

they have staff at mohcd that are reaching out to the leasing agents saying, hey, what is the justification for doing that? did you have documentation? did something happen in the meeting, to make sure the correct people are going into the units. because we don't want those units filled with people who don't need those features. so the goal of the partners app is as we continue to build more features on it, it will be easier for staff to go and see that the proper rules are followed. and that no shortcuts are being taken. so we'll be rolling that out this fall. and continue to do more testing and figuring out what features we want to add to it next. the next thing i wanted to go over is the accessibility audit we've been doing in our department. as i mentioned, i work for the digital services department, so there is about five of us that

are -- four of us that are dedicated on the dahlia project, which means we work exclusively for the mayor's office of housing to implement the below rate programs. but we work with other people with expertise. one of the people i work with, christina, and she is a designer that has expertise in designing for accessibility. so she's come up with a document, 29-page document, which is her accessibility audit. if anybody is interested in seeing that, i'm happy to share it. she went through our site. of course, our goal is to not only identify and remove barriers, but we want to learn how to avoid the barriers in the future. and because we're committed to making sure that the dahlia site -- the dahlia site is accessible to everyone. especially those who rely on assisted technology to access

the website content. now that the audit is done, we're in the process of remediating the issues we identified. the good news, the audit found that overall our site is very easy for users to read the site content, including this color contrast. we have the alternative text provided for images so that screen readers can easily understand the meaning of images for a better user experience. but we did find some issues, which i'll go over in the next couple of slides. sorry, i was supposed to be showing it. this was the accessibility audit list. on the slide, it's going over the various things we tested for. so alternative tag descriptions, color contrast, making sure there is a logical reading order, skipping repetitive navigation.

making sure our data and tables is accessible. making sure our forms, pdfs are accessible. keyboard navigation accessibility. making sure when there is a message, it's easy to understand what the problem is. we didn't have any audio or video content, but that was part of audit to make sure we didn't have anything that was a barrier due to that reason. and then looking at how we write our content and making sure it's compatible with screen readers. one of the first issues we found, with the keyboard focus color, it was not providing adequate content. so on our slide at the top is an image how it was before. where you kind of have a blue background with a not too different blue keyboard focus around a button. so we're working right now, my engineers are working to improve that so there is better color contrast. another example is at the bottom of the slide, it's an example of

our footer. there is gray text on a black background, which doesn't have the proper ratio to ensure it's accessible. this might be a little geeky. so pardon me. but there is the heading tags and the html. it's really important that they have a proper flow. we found a couple of issues with ours. for example, we have pages that have two titles. two of the h1 tags. that is going to -- as many of you know, this can confuse screen readers since the h1 title tells the reader where the content begins. we found areas in the site where the h2 heading should have been h3 or vice versa. and essentially, this is kind of an example of something that is pretty easy to diagnose the problem, but there are technical challenges to fixing it because

the way headings are -- they have many meanings on our site, so they pull in the size of the font or the color, so we need to work with a designer to figure out how to fix it. so, yeah, that's something that our team is looking at, not just on my team, but we're bringing this to the digital services department so we can all learn how to do this for all the products we're making. and then i mentioned before, that with giving alert messages, it's important that we don't just focus on the color red. like the red can't be the only message that lets a user know there is a problem. what we learned through the audit, we should be having more of a specific message. hey, this is what the problem is and here's the link to fix it. if you look at the slide, for example, right there, there is just a red banner. nothing is written to tell you what the nature of the problem is or how to get to the field that you need to fix.

so an example here was he could say, have texts that said, please complete your date of birth. there was an issue with the year and then a link to get down. so lots of little things that our team is right now working with the designer and engineers to make the improvements we can. we also audit a site for how well it works with screen readers. i'm curious to find out if the audit is accurate. our research showed and what is on the slide, the screen reader is the most common and windows based and that could be -- most commonly used with internet explorer fire fox. there is few after that, voiceover. and we did some testing, that was kind of mixed results and we're still trying to figure out what the next steps are, because there are different

combinations, worked with different levels of success. i'm going to skip over the technical stuff, because i think it's too much. one example in the bottom we found, removing apprentice thinksies was important. ca for california instead of writing out the word wasn't working well. there are folks in the room i'm sure that know more way about it, and we're trying to get up to speed. we're going to continue to research screen readers. we're getting a license to put that part of your regular user testing before we make new releases. but we're turning this into best practices to share with the rest of the department so as digital services is building other

products, we can have this be part of our -- part of our -- we can share knowledge that is easier for all of us to do these things quicker. the last thing i'll say is that our next step this fall, we're working with a group called civic makers. we have a procurement with them. we're looking for an organization to test with. we have not identified an organization we can partner with yet, but i'll be interested if anybody in the room has a suggestion. what we want to do is go through all the things we found in the audit, but also go through the site in general. some of the things i showed in the beginning, such as how easy is it for a user who comes to dahlia to identify and find, for example, units that have mobility features? how easy is it for them to, you know, is it for users to

complete an online application? what are the most common screen readers that are being used to access the dahlia site. and figure out the things we don't know yet by having ongoing user testing. and the goal is to have it be an ongoing part of what we're doing. when dahlia was built several years ago, there was testing done. but there is a lag. before i was hired, they tested and learned what they want to make. they built them out, but now we want to start reassessing and figuring out what to do next. we'll take all these learnings and reassess them with the priorities we have for the dahlia products. we get a lot of different requests. so i'll work with maria and her team to figure out the order we can do this to get these things built. that's my presentation. >> thank you for covering both parts of the presentation. i'm going -- >> through the chair, may i

answer emily's question. >> ms. senhaux (chair): you may. >> nicole: in terms of user testing recommendations, mayor's office on disability does have a list of community organizations. and we're also more than happy to help with basic recruitment. i'm happy to hear any other recommendations that the council would have, but wanted to make sure you knew we had a community engagement resource list that we distribute regularly. >> okay. thank you, nicole. >> nicole: thank you for letting me go. >> ms. senhaux (chair): last time i didn't let you. council member questions. let's be brief. we have another presentation. >> mr. madrid: i have two questions. one is that i saw on the