>> good evening. it is 5:36 p.m. i am a vice chair at the san francisco human rights commission. the chair could not be here this morning -- this evening so i will be chairing the meeting. will thank all the folks who are in tendons to discuss this important topic and i will ask the commission secretary to read the roll call. w the courtroom is present.

>> great. i would like to thank the staff are putting on this meeting thank you to our clerk. san francisco government tv who are recording this meeting for prop -- posterity and no one is sitting in the director's chair. at this point, i will ask, you can read the next item. >> so, we have public comment on items not in the agenda and we have one public comment or -- one public speaker. >> this is for public comment on items not on the agenda. so anyone who is here to speak on the transit issues will have a public comment period for that later on.

this is for people who want to speak on items within the purview of the human rights commission were not on this evening's agenda. you're welcome to step up at this time if you haven't done so , fill out a speaker card and give it to the commission secretary. we will have a clock for the public comment. two minutes. >> good evening, commissioners. i just want to bring to your attention the issue of a current article in the paper about approving 10,000 scooters into the bay area. i think there's some concerns about bike share in the secondary mobile systems that are being implemented that do not take into account disability i think it has gone far and long enough without that really being revisited and relooked at seriously. when you look at any of those platforms out there with bike share facilities that are dropping in and every district in this city, not one of them shows serious addressing of disability issues.

there was an article in the new york times on bike share options that are rarely available for people with disabilities, but portland and detroit managed to come up with some alternatives. it is time the city and county of san francisco takes this issue seriously. thank you. >> thank you. do we have anyone else who wishes to speak on items not on the agenda? very well. if we could have the next item, please. >> item two his adoption of minutes dated august 8th, 2019 discussion item and action items >> this was circulated earlier in the week to the commissioners via e-mail. it is in your binder under tab two. i will entertain a motion.

>> i move that we approve the minutes from august 8th, 2019. >> do we have a second? >> second. >> seconded. this is a motion to approve the minutes of august eighth, 2019. is there discussion on the motion? seeing none, we will take the vote if the commissioners and secretary would please read roll call. [roll call] motion passes by consensus. >> thank you. if you could please read the next item. >> regular business item three, transit reliability presentation focused on equity.

thirty-eight, h.r.c. staff presentation -- three a, h.r.c. staff presentation. >> it afternoon, commissioners. my name is, and i am a staff member of the human rights commission. and on september 24th, 2019, a packet was submitted to you all electronically. thank you. >> we are having a little techno -- technical difficulty here. with that, we will move on to the next item. >> item three b., invited guests , one, sfmta, two,

district to supervisor catherine stefani, three, district ten supervisor shamann walton, four district 11 supervisor ahsha safai. >> i have a couple notes here that i will share. i understand that supervisor stefani, i have a note she sends regrets and is unable to attend the meeting today. supervisor walton sends his request just his regrets and was unable to attend today's meeting and in place of supervisor ahsha safai, we have monica chinchillm his office. for george davis senior services , cathy davis sends her regrets and is unable to attend, as the george davis senior center has been operating in partnership with the department of emergency management as an

emergency cooling center this week, and hope s.f. director theo miller sends his regrets and is unable to attend today's meeting. we will go back up to monica. julie is here. we will take it in the order it is on the agenda, which is supervisor ahsha safai office and then, hold on. i am just going through the people who aren't here. i would like to say i am pleased to see commissioner ricky from the m.t.a. here, as well, and former h.r.c. commissioner stephen hermon who reminded me i'm sitting in his former chair. we will hear from monica and then julie. thank you.

>> good evening, commissioners. i'm excited to be here today. i just wanted to affirm that the supervisor's commitment to ensuring equity and transit within our district. he is a relentless champion in making sure that our bus lines run on time, that we are balancing the dual needs of transit reliability and pedestrian safety, as i am in many conversations with sfmta every day to talk about old bouts, introducing more bike lanes, stop signs, and speeding. there are traffic calming measures to make sure that transit is functioning well. in terms of equity, we are committed and we have been working with the companies of emerging technologies to make sure that there are employment opportunities for people in our district so as these companies

are growing in and coming within our district, that the communities benefiting not only from the technologies being available, but also from the employment opportunities. with transit lines, also making sure our equity lines are prioritized and we are reducing wait times. for example, i have been communicating with constituents today who have regularly had to wait for a bus line. we have been working with m.t.a. to reduce that time so that even within our community, and sometimes it often gets overlooked and we are making sure that transit works. i just wanted to state there are many parts -- may projects they are working on. i am sure that they can share more about what they are doing in our districts, but with our supervisor, he is committed to making our streets safer, making sure transit works and making sure that our community and our

residents that are often overlooked are prioritized. >> are there any commissioner questions? >> very well. we will now call into julie kirschbaum for the sfmta. thank you for the opportunity here and thank you to our director. we brought several staff up. if they wouldn't mind raising their hands, we're here to listen and we appreciate taking the time to do this hearing, although i haven't heard directly from the folks in this room, we have heard frustrations throughout the city, and i can assure you that while i think we

have a number of important initiatives underway, the service is not meeting my expectations for our customers, and certainly for our customers who need it the most. i want to talk about what we're doing around transit equity since it is a topic that we take very seriously. for example, we are working very closely with people with disabilities on things like the design of our vehicles, as well as our fair policy. we have just started piloting a choice program in partnership with two public health clinics. one in potrero, and one in the bayview for folks who are having challenges using munimobile but don't necessarily qualify for paratransit, and we have access to a taxi voucher program. we also have the most comprehensive free and reduced fare program or low income customers, which is used by over 100,000 san francisco residents.

we are also piloting a discounted day pass, which is something that we haven't had before, but we are working with m.t.c. to try and set up. that is in part response to feedback that we have heard about our current clipper fair, which has a reduced fare for people who use clipper that has a higher cash fair. in 2014, our board past the equity policy which made us the very first agency in the nation to blend the equity needs with the budget process. as part of that policy, the board sit out the expectation that a series of routes that we identify with social justice advocates perform as well or better than our average, and then as we identify performance

improvements, particularly around service and capacity, we have concentrated those on routes that really serve as means of concern. we recently received an award for a community outreach process that we did on the 27 bryant, which was identified in our equity strategy is having very poor reliability, particularly as it went through the tenderloin and the south of market neighborhood. we are pleased to have recently implementing those changes. as we prepared for the service improvements, we have a lot of things going for us. we had better vehicles, we had better data systems, but what is really impacting us right now is a very acute operator shortage. we are currently missing about 250 operators.

with the help of operators working overtime, we are able to minimize the impact only about 5% of our service, with 5% of the service still represents hundreds of trips each day. and as you heard from monica, of a route runs every 20 minutes and we are missing a bus, that can create a 40 minute gap. when we have -- well we have worked hard to prioritize routes that go through our equity neighborhoods, there still have been impacts, and that is something we are monitoring very closely and trying to get through this difficult time. we have put a huge focus on hiring -- we have been able to double our class sizes, but we will need to even further increase hiring as we move forward. we have been very fortunate. one of the reasons we have been able to double our class size

trip with the mayor his office, it is providing a free class permit program for anybody who is on our eligible operator list that used to be a huge hurdle for people to have to go through the d.m.v. process to get the permit to be considered for hiring, and we are seeing about a quarter of our applicants take advantage of that program, and we are also -- we are doing much more frequent classes of new operators and we are publishing those dates in advance, which is really helping a lot of our nonprofit partners do recruiting for operators. it is a really wonderful job opportunity. it is something that you are becoming part of a family, you have a really wonderful job trajectory. a lot of the folks that are current managers supporting me today started at ought -- as operators and went through that process. i also anticipate today that you may hear questions about the chase center.

we have had a very successful implementation of a strong transit first program to the new arena. we did that investment because we felt it was critical to not have that area become a huge congestion bottleneck, particularly as we think about access to the ucf us -- ucsf hospital, but also didn't want to congest up freeways that some of our routes rely on. in the most recent article, i did incorrectly state that we were diverting service from equity lines. it was a very poor choice of words. we did not remove any service from routes, but we didn't seek -- that we didn't see initially as much overtime interest in the service as we expected, so some of our extra board operators, which we used to fill gaps throughout the system went to our chase service. the feedback did prompt us to

provide even stronger monitoring tools on some of our routes, particularly the eight bayshore and the 19 poke. while i wish i had communicated better on the topic, i think there was a silver lining to it, that it provided even more heightened focus. anyway, my intent ensuring these remarks is to not make excuses or invalidate some -- some of the experiences you will here today, but to assure you that despite some of our current shortages, we are doing everything that we can to provide excellent munimobile service, and what we will do is come back in october with what i hope to be a meaningful and actionable response to some of the input. >> great. thank you for those remarks. we appreciate you coming and listening. as i said, it is great to have a member of your commission here, as well.

are the other m.t.a. commissioners? okay. i will recognize the first speaker. why don't you stay up there, because i thank you may get some questions. >> thank you for your presentation. the articles in the paper about what happened at the chase center were deeply concerning, and i understand your comment that you misspoke, but i'm not sure understand, from m.t.a.'s perspective, what did happen, if the article is incorrect. >> yes. we had a day on the eight bayshore where we were balancing a loss of last-minute sick calls and other issues on the route, and supervisor walton reached out to,, which i appreciate, and in my e-mail response to him, i

said that we diverted service, which we did not to do. it was just a poorly worded e-mail. we have a pool of operators every day that are not assigned to any routes, and we use them to fill gaps and vacancies, and we prioritize them based on things like making sure we deliver the first and the last trip every day. we focus on our equity routes, we focus on filling the rapid routes which go through many of our neighborhoods that are low income, and on that day we also used some of our extra board to fill the chase center service. that is what i was referring to. >> and when you say there was a silver lining and that lessons were learned, what were the lessons that were learned? >> we are trying to anticipate problems earlier in the day. because we are -- now i am getting daily reports, for example, on the eight bayshore, on the 19 poke, which is another

route that we were seeing starting to slip in terms of service delivery, and we were able to use all of the tools that we have to make sure we are minimizing the service. >> thank you. >> thank you. >> i was wondering, how do you prioritize improvement and services for neighborhoods that need them the most? >> we do it in part by feedback and dialogue. we are currently working, for example, in the neighborhood planning process in the bayview. we also have gotten, heard from a lot of different constituent groups with request to focus on the 29 sunset and to look at potential skip stop service that will get people to school and to connections like colleges more

quickly. we are also constantly reviewing our data, looking where we have crowding and other service needs , and then we also look at the performance of a route. for example, on the 27 bryant, that is a route we do not see a lot of crowding, what it is a very important route to making connections across a number of different neighborhoods and it is having having total liability because all the turns it was making through the tenderloin. >> thank you so much for your presentation and thank you for your service. i would love to spend -- i would love to understand the operator

shortage, what caused it, what impact are you seeing that have it haves on the system, how are you mitigating that, and what steps are being catch up with a fully stocked department. >> the shortage was initially created because we weren't training large enough classes and we weren't keeping up with attrition and all of the other demands that we have in the system. when we went to increase the classes, what we saw is we had a pipeline problem. that the smaller classes hadn't made visible. and what i mean by that is that we would take an operator list and it would appear to have an ample number of people on it, but as we started calling, what we found is the list was exhausted. either people hadn't gone through the commercial permit process or they got other work, so what we have done is work in

a number of different areas to solve the pipeline problem. the first thing we did is starting doing classes every two months instead of every six months. in the past, we used to do a class every 15 months, and thousands of people would sign up to be operators, and that is not the job market we are in. we do classes every two months. we also scheduled those classes 12 months in advance so that everybody that we were partnering with to market the job opportunity new when a class was coming and could work with their different clients. the further during -- the third thing we did was a city drive program which helps people get through the class b. permit, but the operator shortage is not unique to munimobile. it is something across the bay area and across the country where we are facing, but ours is

worse because we were slow to react to it. >> and what impact are these reactions, the steps that you have put in place, what impact are you seeing on the backfilling of those roles, and what are you doing in the meantime to ensure reliability? >> what we started to see is a stabilization, so we were going, you know, fewer and fewer trips that were being delivered. we have now been able to stabilize and we are starting to see it eating away at our shortage. we have increased the cost sizes we were doing classes of about 25 to 30. we have a low class last december where we only got 14 people. our most recent free or four classes have started anywhere

from 55 to 60 students. we're graduating between 40 and 45. we more than doubled the amount of people we are putting through the pipeline. we're doing our best to spread out the pain and make sure the routes that need the service the most would be helpful. we did not always have great choices, but we do some line management so instead of having a bus come in 20 minutes or 40 minutes, sometimes we will split the difference and try to have it come 30 minutes, 30 minutes, to be a little bit more regular. we are trying to communicate better, also, where we are having a bad service day and letting customers know through 311 and through our website or through the next bus displays on our stops.

>> i want to follow up on something you said and then i will recommend special usage. we are trying to communicate better. you said 311, the next bus on the display. >> and then through the website and social media. >> 311 is inbound, right? someone has to actually call. >> yes. >> what percentage of the bus stops actually have operational boards? >> i think about a third. >> okay. can you -- do you know where those operational boards actually are in the city? >> i would be happy to bring a map. >> are they spread across the city or are they more in the center of the city? or are they in the neighborhoods that we are talking about? >> they are.

there are some cases, if we haven't been able to successfully get power to a shelter, we might have -- we might not see one, but we typically do have them pretty well distributed throughout the city. i know there was an update of the next bus or an update in prophetess -- process, but is it accurate and current? i believe early in 2019 i heard or read something somewhere that next bus was not reliable because they were waiting for a rollout of new technology. >> the new technology will certainly give us a lot of enhanced communication that we don't have. solar power displays as an is an example of it. better predictions at terminals is another example of it. the technology -- i think it has

been transformative in how people travel, but it is very old. >> so it hasn't -- the update hasn't rolled out yet? >> no, we are still in the contract process. >> from getting a contract signed to rolling out new technology that actually is working, once that process starts, how long will that take? >> i will have to get back to you. improving the algorithm and the predictability is the highest priority. >> do you have data on how inaccurate next bus is right now i live about a mile from the end of the line and since i now understand how it is working and that it is picking up an expected run instead of the train when it leaves, i now know how to tell when there's actually a real train there and it is not a phantom train on the schedule. i am wondering, do you have actual data on how inaccurate next bus is in disseminating --

>> i don't know. >> what% of the one third of the bus stops or the train stops actually have accurate information on the boards? >> we will have to come back to that. >> that would be great. >> you said you also communicated through social media. can you tell me about that, please? >> we have customer information officers that are in our control center, so they are basically on the pulse of what is happening. they are the ones who send out alerts. we have the next best cyst -- next bus system for folks who have submitted e-mails, and as well as posting and responding to feedback on twitter. >> is there actually an e-mail address that people can use to communicate with the operations center? >> yes.

you can sign up for an alert on either multiple lines or the line that is specifically affecting you. when there is a service disruption, you get dinged with information. >> right. and you said you communicate via twitter. can you talk about that? >> what is your question? >> how do you put messages out on twitter? >> we put messages out through the e-mail alerts on our website on the next best and on twitter. >> in order to communicate realtime with your operations -- when someone dials 311, they don't actually get the operations center, do they? >> no, but we are also in constant communication with 311. there are times, particularly if there is -- 311 operators do have direct access to the control center.

>> is that a new development or has it always been the case? >> it has always been the case. for example, we have had instances where a child get separated from a parent and they would call 311 and that is immediately connected to our control center. >> what if someone calls 311 and says i have been waiting for a bus for a half hour, can you tell me what is going on? >> they would look at the same alerts with that we are posting online. >> but they don't see -- what they see in the operation center , they just see the next bus, correct? >> yes. >> if the next bus is not accurate, they would see dicken information? you said you are constantly monitoring data that is based on the realtime movement of the vehicles. >> i was talking -- i was not talking about realtime data. we do that, as well, what i was talking about looking at trends related for reliability, crowding, on-time performance. >> about 5% of runs are still

missed due to driver shortages every day. what is the frequency with which it is always the same run? is it spread out, and do you do something to make sure that if, you know, the 7:00 a.m. bus doesn't run one day, they make sure you pick it up the next day >> not necessarily. for example, if a run is not signed on at a sign up, it might not be filled. >> that could repeat over multiple days? >> it could. we do drive buses to make sure we are not missing two runs in a row, again, to avoid a big service gap. >> aside from phones or, you

know, handheld devices, and i guess the boards and the shelters, that is kind of the only way that people can be made aware of disruptions or delays in the system, correct? >> without calling 311, yeah,. >> okay. >> two questions. the first is, in what neighborhood do you have repeat days of delayed service due to operator shortage or other circumstances? >> we have operated delays day-to-day. >> you're talking where those are happening. tell us about which neighborhoods are -- that the situation arises in. >> i don't understand the question. every route in our system is currently impacted by some small amount of service. >> so our concern, as a human rights commission, is to make sure there is lance of equity --

equity and inclusion that is applying to all kinds of city services. from munimobile, to other things we are concerned with making sure that there aren't marginalized communities that continue to be marginalized with compounding problems. so it would be helpful to know, since you collect data on where these things are arising and it would be helpful for us to be able to assess whether this is continuing to negatively impact day after day. >> i would be happy when we come back in october to share what our statistics are by route and also which neighborhoods they go through. it might give you a better sense of what you're asking. >> the second question is, what percentage of your workforce will be retiring in the next five years? >> i'll be happy to provide that as well. because we have been doing

extensive hiring, our overall operator median age has reduced, but i would be happy to bring you that information. >> similarly then, would be helpful to see information on the diversity of the workforce that is going through the pipelines, through the classroom training that you are bringing in, and how that relates to the aging part of the workforce, the other end of the line. okay. >> so i don't think there is a san francisco meeting take a her a life that has not experienced being stuck in a tunnel. and while we know -- what we know about getting kept in tunnels, it disproportionately impacts low-wage shift workers who may or may not have the ability to arrive late to their job. and often times there are

penalties or loss of job. so i'm just curious to understand how you are thinking through increasing accessibility within the tunnels, and what is the plan for wi-fi and connectivity so that if you are stuck in a tunnel, you have the ability to notify your employer, your loved ones, because as we know, the most marginalized communities have the least amount of flexibility with their schedule. >> bart is working on a cellular conductivity project that would go through the entire munimobile metro tunnel. it is a fairly extensive process i believe it has almost a two year timeframe, but i think that would get at the issue that you are speaking to. >> when did the two years start? >> it hasn't. >> is the same true for wi-fi? >> we don't have current plans

for wi-fi. >> why not? >> i think because cellular is a more universally accessible system. >> is there any provision in the new tunnel of wi-fi or cellular? >> i would have to find out. i don't know. >> the tunnel that you are building right now, the brand-new one? >> i don't know. >> okay, i think the first thing i am concerned about is we really do still have a visible divide, and so this reliance upon a cell phone itself is inequitable. if you are only communicating that no bus is coming, more than likely, beyond half an hour, right, and you are only communicating that to people who

have access to your website or to dial 311 or 511, or if they are lucky enough to actually have a next bus sign in the shelter. the bus stop that is near me doesn't have that and the number of the bus, it has been vandalized. it has been for a couple of years that it hasn't been fixed. >> what is the location? we will get it fixed. >> i can tell you that privately , right? it hasn't been for a couple of years. if i don't have a phone and i want to know when the bus is coming, and i don't know what the number is, how would i get that information? i'm concerned about that.

i'm concerned about the driver shortage, and do you have supervisors and others who are filling in, is that possible? have you brought back retirees, i mean there's a lot of things that can happen, and also in terms of outreach in the greater bay area for prospects, and what kind of training, in addition to these classes. you talked about the pipeline, what does that look like? and then finally, i am concerned about the cellular wi-fi, what is more accessible et cetera, and you relying upon the bart system to include cellular service in the munimobile metro tunnels. i don't know that that's really enough, and so in terms of

budgeting and asking the city, and that sort of thing, this has to be on the agenda, and on the greater agenda because i don't think cellular is more accessible than wi-fi, and the city has provided free wi-fi service in various locations, so i am concerned about that, as well. when you report back, i would like answers to those three areas of concern. thank you. >> before i recognize another commissioner, let me roll off of that a couple of thoughts. i am more fortunate than many in the city in terms of things that are accessible to me, but i have had, as has everyone, frustrations with munimobile. i can tell you that when you call 311, you don't get feedback from anyone who has any direct

communication with the control center. what you get is someone looking at the same next bus advisory or next bus prediction that i look at my phone because i have a phone. i also do communicate with munimobile on twitter. i happen to have a twitter account. i happened to be okay with the whole world knowing what can occasions i'm having, where i'm getting on, where i am waiting for vehicle by myself, and maybe where i am waiting for a vehicle late at night, but one has to buy into that and be willing to do it to even have the direct interaction with the control center, as far as i understand. i don't think that is right. i don't know what the solution is. i understand that somewhere along the line someone had an idea that communicating with twitter would be cool and we're here in san francisco and there's a lot of people on twitter, but the people who are most reliant on your service aren't, and the people who are

most vulnerable in our community are probably not the most interested in logging into a public network and a public social media network to talk to munimobile in a way that doesn't ever go away, about where they were, where they were going, and what they're waiting for, and what information they want. i don't know what the solution is. i don't know if anyone has ever said this to you, but i would hope that somewhere along the line, someone would have figured this out because my understanding is it has been a number of years and that has been the primary mode of direct communication. i see the tweets coming out. thanks for letting us know, you are our eyes and ears out there. that is great, but the people with the eyes and ears are only on the certain routes where people have twitter accounts, and so that is not the communities that we are talking about here. those people can also, you know,

pay to park downtown, were getting uber, or work at home because they have wi-fi and they can work at home and their employer will say that is okay, so i don't know if i have misconstrued anything, if i have misunderstood the use of twitter , if i have misunderstood have the call center works, do you want to comment on any of that? >> i think it is good feedback. the twitter is the primary way we are doing realtime bottle away communications. we do rely on 3114 a lot of people that submits complaints or concerns and were able to follow up and track that, but that is not the realtime back and forth. >> even the twitter people will tell you that if you want to make a complaint you have to fill out a form and you have to do that through 311. it is not an instant process. >> i'm listening to all this and struck by the fact that we are

one of the most innovative cities in the world. there is rarely a problem that we have not set ourselves to solve that we haven't been able to solve four, and yet i am concerned that the same level of innovative thinking and creativity that -- is causing very grave problems that exist in sfmta and the level of creativity and m.t.a. -- and innovation isn't being applied. without that application, i'm increasingly concerned that people are on the losing end of the stick and they are most desperately reliant on the sfmta so what i would also -- i would love to hear first of all, do you have an innovation committee or an innovation council that helps you think creatively on how to solve some of these really serious problems that disproportionately impact the marginalized and underrepresented, and if not, when you come back in october, i would love to hear thoughts on how you might go about doing that. >> thank you.

we are currently working with a committee that is cosponsored by the marriage's office, supervisor peskin and supervisor mandelman, working with industry leaders to look at some of the hard munimobile problems that you are talking about. i think it does lend some innovation. one of the things that we didn't talk about is this customer experience among other challenges, organizationally, the customer experience that fits in many different spots within our organization. i don't think it is as holistically stitched together as it could be, so that is one of the things we have been getting input on. we do have a pretty incredible staff working through very tough problems, but we don't have

anything called an innovation committee, per se,. >> do we have other questions or comments? i suspect this isn't something you can answer now, but maybe you can bring this back when you bring back the other list. is there a metric, like an overall% of on-time operations? do you have a score, like a number on any current date, or do you have to go by line or by area, or something like that? you say we are 87% today? >> we track our on-time performance systemwide and down to the three-quarter mile segment of a route. >> do you give yourself a daily score percentage or monthly for

the month of august and what it was? >> i can't. our on-time performance has been fairly consistent. i would say fairly low, but -- >> by low you mean not on-time? >> not on-time. >> do you know what that number is? >> i apologize, i don't. i would be happy to bring that back. >> i would be happy to know any specific date going back three years, because, again, as a new -- is a munimobile writer who has other alternatives, i am witnessing the degradation of a commute that used to take me 25 minutes now takes about 45 reliably, which is another 25 minutes, that is 50%. i wonder if that can be extrapolated over the entire system and if munimobile is 50%

worse for 50% less on-time today than it was before the tunnel. >> i would be happy to share all that information. >> thank you. >> last one, i promise. do you maintain service level agreements with your stakeholders at the city or service level agreements about average commitments to on-time rates or service rates, any standards that you hold yourself accountable for in order to hit certain metrics? >> we haven't on-time performance and a service delivery targets that are established in the charter. we are not currently meeting them, but i will include those targets when i come back. what i have i've also been doing , because munimobile has its challenges, but we also need to break them off into bite-size pieces.

we have been creating ninety-day plans that create an implementable achievement that stretches achievements through the system and targets incremental performance targets, as well. i will sure that when we meet, also. >> i would love to understand what is in your charter, and how you performed against that charter over the last 12 months. i want to acknowledge that you probably have one of the hardest jobs, and god bless you. i could never do this job. thank you for your service, but i also want to acknowledge that it is staggering to me that you don't know off the top of your head what you're on-time rate was for the month that just ended. in my view, and i only have a very rudimentary understanding of transit, but it is perhaps one of the most important metrics that someone in your role could no.

>> as i said, i am reviewing performance daily, i don't want to, in a public setting say it is 59 when it was 57. i don't want to give the impression that we are not running a very data oriented operation, because we absolutely are. >> that is fair. thank you. >> thank you. i will piggyback on what he just said, you are here and that says a lot and you are listening, and i have had other experiences with you and other contexts in the city, and i saw julie's name on the agenda may said, we will have someone here who is actually listening and will process this, which we appreciate. having said that, i think it is clear there is a lot to process. i thank you will hear now from the community something to learn from and something you can take back from want to thank you for

doing your job and sticking with it. >> i was going to say, before we open it up to public comment, that i do think about ways when you do have such a hard job, and we do serve so many communities. how we actually solicit feedback from those communities who can't just come to city hall, as easy as it is for most of us to take munimobile, and it furthers the delay. i would love to know come october, and i understand you are coming, what m.t.a. does reaching out to the diverse communities with regular outreach meetings, and what more can be done, and maybe see ways that the human rights commission can also solicit feedback from communities that may be not as a gauge, though they depend on m.t.a. for so many -- for their day-to-day services, that maybe we can find ways to engage and get the right feedback. i'll be curious to see what

m.t.a. does in terms of public outreach and engagement and what more we can discuss and do come october to reach those communities. >> i would be happy to. as a quick summary, we try to meet people where they are at. sometimes that is a vehicle, sometimes that is an intercept in the sidewalk, sometimes it is partnering with different community groups that have built in relationships with stakeholders, but the human rights commission is a tremendous resource and you all represent stakeholders and having your input and having a partnership would be tremendous, it would be fantastic. >> with that, we will lose a quorum in a minute. the meeting will and -- the meeting will end, the listening won't, but we appreciate you staying. i believe she will be here through the duration, and i have

public comment cards now. i know there are some invited speakers here. momentarily we will lose our a quorum, but we will continue the discussion. i wonder, can we move the tape on him so we continue to get a transcript? even though we won't be in session? that's great. with that, we have -- i have a bunch of cards, but the next item on the agenda is invited speakers. [please stand by]

>> we hold meetings in the communities. we are happy to work together that way. we appreciate the openness of m.t.a. and the willingness to work together. we look forward to collaborating. you can't turnaround a strange transit system overnight, but if there are things to do to help we would love to be a part of that. with that i will ask the commission secretary to read the first invited speakers. >> i seem 3c. department of aging and adult services. two, homeless prenatal program, three mayor's office on disability. four sf transit riders board and city college trustee. 5.

department of public health. >> i think is diane lawrence here? come on up. >> good evening. i am the president of the advisory council to the aging and adult services commission. i have been asked to make a few comments about the work of the council that we have bee have bg for seniors and adults with disabilities. i wanted to briefly state what the council does because we are probably not well-known within the city. we advise the commission on all matters relating to the development, administration and operations of the area plan which comes out of the older americans act including needs

assessments programs and budgets relating to the well-being of the population served within the scope and spirit of state and local regulations and laws and ordinances. we have 22 members, one from each district and 11 appointed by the commission at-large. there are 22 of us on the council. what i was asked to do is provide demographics because i think this speaks to what you have been talking about. older adults are the fastest growing age group. nearly 30% of those in san francisco will be a senior over age 60 by 2030. currently one in four san franciscans are seniors. we have one of the most diverse senior populations within the country. about one in 10 san franciscans

report a disability that is approximately 94,000 people, about half of those are under age 65. you can see the transit equity addresses a big population of those in san francisco. mobility and independent living are among the highest reported challenges and concerns. over the past year or year and a half the council has had an ad hoc group made of council members discussing the issue of pedestrian safety. that is accessible and safe sidewalks, safe intersections, considerations when planning upgrades, vanness street project, geary street, holes, uneven sidewalks have all been discussed. paratransit reliability are

critical. we have had them speak to us. the ease of loading on to and off muni buses and streetcars are an issue. often mentioned among the two groups are bus shelters, many have been taken away or don't exist. this becomes an issue with the populations where they are not protected from rain. they are not protected and they can't it is while waiting for their bus or streetcar. the accessible bus stops in front of nutrition sights and churches and stores are raised often as concerns. that speaks to the comments on the population and what our concerns are with transit issues. >> thank you. does anyone have any questions?

>> i will say i am a muni rider. i got here on muni with my clipper cart today. >> did you arrive on time. >> the bus signage did work. >> great. thank you. we appreciate your coming. i will move nicole up from the mayor's office on disability. i will move her up next. >> good evening.