>> good morning. welcome to thursday, october 17th meeting of the government audit and oversight committee. i am joined by supervisor brown, supervisor peskin is running late this morning. thank you to the committee clerk. i would like to thank sfgovtv

for staffing this meeting. we are joined by supervisors ronen and mandelman. we are grateful to our colleagues for joining us today. however, this meeting will be conducted in all respects as a regular audit and oversight committee meeting. any substantive decision will constitute a recommendation of the committee rather than action by the whole board. mr. carroll will make a note. >> at the present moment we don't have a quorum. this committee is operating as the normal committee with a few extra guests. >> do you have any announcements. >> plea silence cell phones. speaker cards and documents should be submitted to the clerk. items today will appear on the

october 29, 2019 board of supervisors agenda unless otherwise stated. >> thank you. do we have a motion to excuse supervisor peskin? can we take that without objection? >> who was the mover on that. >> roger brown. >> please call items one, two, three, four together. one hearing to discuss the removal of 41 out of 55 long-term beddings from the adult residential facility. >> agenda item two is an ordinance -- excuse me. agenda item two is a resolution urging the department of public health to rescind. item three is submitting the health code to require 55 bed residential facility. four is ordinance to require

department of public health to maintain and operate at full capacity 55 bed facility as soon as possible but not later than july 1, 2021. before that 41 of the 55 beds may be used as emergency shelter for people experiencing homelessness. >> i would like to turn it to supervisor ronen for remarks. >> thank you. good morning i am happy to be here to announce that we have reached a resolution to this crisis that was before us. after months of disagreement on the issue, this past friday afternoon my office, together with worker leaders from the adult residential facility, local 21 and the representatives, dph leaders and

mayor's office and supervisor haney's office worked out an agreement related to the future of the adult residential facility. i am happy to report this will protect is health and stability of the 32 residents who live at the adult residential facility. it is the only boarding care facility for severely mentality ill. no resident will be forcibly removed from their home and the city's long-term beds will be protected. we have incorporated the key aspects into my ordinance. the adult residential facility in committee. there are a few more small details we are currently working on with the city attorney and those changes will be worked out between now and when it is heard at the full board on october 29th. the amendments we have

incorporated in my legislation have been distributed they are as follows. for the next five missouri month -- five months 28 adult residential long-term treatment beds and 27 emergency shelter beds known as hum igbird beds. in april 2020 they will be required to operate an adult residential facility with no fewer than 41 deads. for the five residents who will be offered placements they will we having the opportunity to discuss options with the person before accepting a volunteer transfer. dph shall provide trauma care training to all adult residential facility staff provided by experts that do not work at the center. there shall employee a working group for management and staff

where they come together and discuss issues related to resident care, workplace conditions and other issues. dph shall insure an objective analysis and review is connected where the residential facility is located no later than march 31st. they shall submit the report to the board of supervisors providing updates with the objective analysis. in addition there is a small typo in the draft i passed out to you. there are two small changes on page 2. online 18, it should read at this from 55 to 14 not to 11. scratch out 11 and put 14. then online 19, it should read ccl approval extends through

july 30, 2020, not 2021. please cross out 2021 and add 2020. i just want to give a huge thank you to a huge list of people because this really was an effort that started from the staff at the arf and the patients and came to my office and supervisor haney's office from the front line workers. please give me a minute to say a bunch of thank u.s. first, i have to thank supervisor haney, who has partnered with my office on this from day one, both you and your staff abigail are extraordinary and it is a pleasure to partner with you. caroline gooslin, my chief of staff, has been living and breathing this issue and the

mental health system in san francisco. we are going to return to being parents as soon as this is over because our kids have suffered by not having us present. thank you so much, caroline, your work is extraordinary. i appreciate you every day so much. i want to thank the workers at the adult residential facility and the behavioral health center starting with jennifer who despite being extremely sick is here today because she cares so much for these patients she doesn't let anything stop her. jennifer, we would not have known about this situation if it wasn't for you. this was kept secret from us, disclosure of the beds was never told the board of supervisors. we would have opposed it. we didn't know. you had the bravery to come forward and blow the whistle

what was happening on the arf. you put everything on the line for that. i don't know that there is heroism greater than that. i appreciate you and admire from you the bottom of my heart. thank you for caring so much about your patients. then i also want to thank amy wong, sarah larson and jennifer and the many others who spent every single day of their life doing this heart-loving incredibly difficult work who care so much about these patients, who are their family and who haven't let them down for a moment. you are extra human beings. getting to know you has made this job worth it for me. thank you so much for being the extraordinary people that you are and for caring and loving these patients with the

dedication that you do. you really inspire me so much. thank you. i also want to thank the emergency room nurses who joined with the arf patients. heather, julie and the conservators who take care of the sickest individuals and and advocate on their baffin behalf. michelle and victor. you have just wowed us all. we are so lucky to have the quality of care that we have that you provide every day in this city. i want to thank the arf residents, many are here and families for fighting with us and being courageous and telling

their stories, marcus and donna. you have really been the most incredible self-advocates. the family members and especially parents like judith who will never let their loved ones down. i also want to thank the amazing leaders and staff at local 21 and especially vivian. we see you and love you and admire you. deana and jason and kim from the san francisco labor council for being there from the beginning. it is the unions that provide the safety for workers to be able to feel comfortable coming forward collectively and taking action on their behalf and behalf of their patients. without unions workers wouldn't

have that safety. we just appreciate organized labor as always. finally, i really want to thank the mayor and her staff, and particularly doctor grant colfax and rhonda simons for sitting down and really, really coming to the table and negotiating on the issues. we appreciate you for taking the time and energy and for listening and for changing your minds. that takes a lot of courage and wwe commend you for that. with that we are probably going to hear from some other colleagues. i wanted to ask supervisor mar after they speak if you can move this forward with recommendation as amended. if you can a it and then move it forward and please file the informational hearing and table supervisor mandelman's

resolution and soup -- sorry the resolution. i didn't realize they are here but they both agreed. they can tell you themselves. with that, thank you so much, everyone. >> thank you. supervisor mandelman. >> thank you, chair mar. yes, going back to when i first heard people telling me that the city was closing or downsizing the arf, i couldn't believe that was true. my initial reaction was there is no way we would do that right now in this time when there is such a scarcity of beds. i was familiar with the work that the arf does and the importance of it. as i began digging, the picture became more complicated and more troubling as we learned that in

many ways i think the proposal that came forward a couple months ago was a well-intentioned effort by dph management to fill empty beds. and learning we had for many years had empty beds, not just at the a rf but in the locked facility on the third floor was in a lot of ways even more troubling to me. i thought it was important to make clear that everyone on this board and also to get the mayor's concurrence believes we need the arf, a publicly operated long-term care facility for people who cannot and will not be effectively serve would by nonprofits or private operators in the community. i think that for a couple of months at least there has been

broad agreement in city hall about that. it is himself important to -- also important to me as we move to that goal as quickly as possible we fill every bed, which we have not been doing for several years. i am very pleased and grateful for the compromise that labor, workers, colleagues, mayor and department of health have struck. i think it achieves all of the goals that i would have for that arf facility. it makes sense. it is a great compromise. i am happy to echo the request to have item 4 tabled. i would like to be a co-sponsor to the amended ordinance. >> thank you. supervisor haney. >> thank you, chair mar. i want to echo the long list of

thank u.s. both supervisor ronen and mandelman have put out there. i want to thank you, supervisor ronen for your incredible leadership and advocacy on this. i want to underscore the gratitude for the workers at the arf for the patients and families for raising the alarm on this and not backing down. there was, as we are all aware, many weeks of organizing and direct action and meeting with the supervisors, and i want to thank you on top of everything you do every day for advocating for your patients. i also want to say i am sorry. i think this is something that on top of the incredibly difficult jobs the trauma you experience yourself, hard work

and long hours for you and for the people that you serve to then have to have the additional trauma and anxiety and uncertainty that came with this announcement, one which you were not consulted around, i think is especially unfair, and this should be the compromise itself is a lesson in how we should work with each other and whether it is with the dph or mayor's office or supervisors but it should be a warning this is not the way decisions should be made moving forward. we should be consulting the most important folks, most impacted individuals, residents, workers, unions, and working could lab boratively to lead to outcomes like the compromise if we had done it that way to begin with. i am grateful, and i am also sorry thi this is the way it cae

about. i hope we learned a lesson about how we should listen and who we should listen to and how we should work together. i am very thankful we were able to come together to work out the agreement to support the health of the residents and protect the long-term care beds that we need and address the crisis on the streets as boarding care homes close it is essential to protect the long-term beds that we center, and as we seek to expand more, this is exactly the sort of facility that we need to be supporting fully staffing, protecting, and growing. i am thankful for the solid compromise and thankful for the leadership of supervisor ronen and mandelman and the workers

and patients who rogue rose them and got us where we have a solid compromise and lesson how to do this better in the future. thank you. >> did you have additional comments? >> there are a lot of thank u.s. i made a glaring admission. city attorney ann pearson who has not only been the city attorney on these ordinances but also on mental health sf and those ordinances. as city attorney when there are different parties at the board of supervisors you have to draft all versions of the same thing. that gets hard and overwhelming. i found it strange because

normally that would be a conflict of interest. in government, it is not. i have always found it strange as an attorney myself you have to represent th the dualing sids with confidentiality in a timely manner. i hope you are watching, ann, you have done an incredible job. i know you worked weekends and i wanted to also acknowledge your extraordinary work and thank you so much. >> i want to thank supervisors haney and reaso ronan and manden and i want to thank the staff at the arf unit and the families and advocates for raising your

voice to find the best solution. it has been really a great learning experience for me inning our complicated mental health and behavioral health system, and just learning from all of you and just yesterday i had a chance to visit a wonderful mental health facility or behavioral health facility in the sun set district to learn about the important services they have been providing for decades and to learn a number of their clients are residents in the arf unit and hear from the staff about the importance of the long-term care beds being maintained. i am really glad that all parties have been able to come to agreement on a good plan to

teen the unit own and address the issues highlighted that need addressed with the arf unit. i think we will move. supervisor brown, do you have any comments? >> i am happy that we have finally worked together and found solutions because as, you know, we know when we are talking to everybody on the streets, our constituents this is a top priority. in my district, i used to have the most board and cares in the city. now half of them have been lost in the last five or six years, which is actually scary. there is one that is up right now we are trying to buy so we can keep everyone there. these are so important we need to make sure that we have places people can go when they need

that. i am happy now we are at this place. this is moving forward. it is going to be realty. thank you. >> we are going to go to public comment now. i have speaker cards. i will read the names. if you can -- if your name is called please line up on the right side of the room and step up to the microphone. vivian, jennifer, marcus, connie, jennifer and denise louise. >> please state your first and last name. >> good morning. my name is vivian. i am president of the board of mental health association of san francisco. i have been a mental health

advocate for over 40 years, including 20 years in the field. one of the important projects i worked on decades ago was about measure to build what is called the adult residential facility. the need was so obvious and pressing. never could we have imagined that a time would come when the city would decrease the number of beds and would leave the beds empty while people languished at inappropriate levels of care. we are talking about far more than a physical bed. we are talking about a trained staff to guide people on the path, meals and access to medical care. we are talking about a safe place to sleep under the same roof with peers who can bond over the struggles and grow by sharing concerns and insights. the need for those beds was

great when the facility was built. it is even greater now. >> thank you. next speaker. >> i am jennifer esteem. i want to say thank you to supervisor mandelman and ronen and haney. the need for these beds are incredible. it is real. there are so many people on the street we cannot narrow our scope to serving those only in crisis. we have to understand that suffering with a severe and persistent mental illness is a lifelong need and to take people from crisis to quality of life that is lasting means you can't just focus on crisis and

homelessness as one piece. temporary solutions taking them off the street for one day is not enough. i want you to consider as the vote comes soon, as decisions are made here in city hall room 250 and 200 to decide the next step with our mental health system. what are the next steps? collaboration is paramount as we figure out what to do. will we be focused on policing and putting people in inappropriate settings or will we recognize that prevention and care are most important? when we are talking about regular people like ourselves, we must recognize that they have to be treated with the most concern, care and human treatment possible. that does not mean in jail or forced treatment. it means having treatment options credible and humane.

i implore you all to consider wisely. >> thank you. next speaker, please. >> my name is. [ inaudible ] i am a worker at the behavior health center. i am thankful to work with our clients for the last 14 years. this is not just a job. i love what i do. i am so grateful to be working there. the last two months felt much longer than the last 14 years. i am hoping and praying that our arf residents do not have to go through this again. i am happy and relieved to hear that they will not be forced to leave their homes. i hope that the arf program and the staff will continue to provide great support and care

to our sf mental health population. we feel we have heard by the supervisors and dph. i am so grateful the staff members, union, management came together to work and a solution to save the arf and our residents' homes. i am looking forward to working with my peers to come up with a plan to make the arf a better home for our residents and to create a better working environment for the staff. on behalf of the members and residents i give a great big thank you to everyone and especially jennifer and the supervisors and others who worked so diligently for the last few months to save the arf. also supervisor mandelman, thank you for your support and

visiting the arf. i really appreciate it. thank you so much. >> next speaker, please. >> i am jennifer. i am a social worker working as a behavioral health clinician on the third floor. the clients i work with are san francisco residents who need the beds like the beds at the arf, residential beds to be able to get out of locked treatment. first of all, i want to really thank supervisor haney, supervisor ronen and supervisor mandelman. i know this took a lot of work and i really appreciate you coming out to visit and seeing the place that everyone is considering and your personal consideration in this matter. i also really wanted to thank jennifer esteen who led this and

helped this happen. really grateful to dph to hearing the front line workers, hearing the clients, hearing the people with feet on the ground. it is very, very powerful. this just offerings a lot of hope that both sides are able to come to this agreement. it gives us a lot of hope. allowing these beds to reopen allows people, for people to maintain their homes, allows people to not just get homes then need but to receive care throughout the city and flow throughout the city. this is beyond be the arf. thank you very much for all of your work on this. >> thank you. >> good morning. i am connie. i work at the behavioral health center for 20 years.

i also come down to the arf to help when needed. so many clients in the arf are former clients of us. i come today to show my appreciation to your support to save the beds at the arf and save our clients from being moved away from their homes for many years. thank you, supervisor ronen and mandelman for coming to see what a great program we have at the arf and the buildings in general. thank you for taking time to listen to their stories as well as how the program works. i look forward to work to improve the working environment. i am eager to cooperate with management and staff and residents to form a safe and healthy working place as provide the best care for our residents.

thank you for your support. >> i am amy wong. i am a mental health specialist and member of ifpte local 21. i have worked at the health center for 20 years. 18 of our clients were suddenly given eviction notices. many would have been put on the path to the streets at a time when the city is in the mental health and homelessness crisis. our union gave me hope for this change. after months of fighting, i am here to celebrate good news for san francisco. we have stopped evictions. we have saved the arf, and when the eviction notices were given, management refused to negotiate.

they tried to blame the workers, but we knew the truth. we fought, we got organized, nurses, meaningtal health workers, residents, community members came together. in a few weeks we collected over thousands of signatures for our petition. we shut down the mental health commission meeting. we won. now there is a new law to give us, the staff, a voice. the agreement includes checks and balances and reaccountability over management from th the board of supervisor, yeah, hillary. this can be a model for the rest of the city. we can get the proper training, staffing to make sure we can give our residents the care they deserve. my workers and i are extremely grateful to hillary ronen and

matt haney for standing side by side through us throughout the whole campaign. we have a voice and we are respected and we have value. thank you. >> i am sarah larson, mental health treatment specialist. i have been working here since before it opened. we have accomplished a lot to keep it open, our work isn't done yet. the budget for is so closely guarded not even the program directors know what is in it or where it goes. i have seen how under funding the program under mines the services no funding for activities, clothing, shoes, basic things people need to get by every day. where is the money going? lack of resources and staffing put more and more on the staff to make sure the vulnerable residents are taken care of.

we are expected to fundraise to pay for activities in a publicly funded program. i personally have to recycle trash. this is an outrage. it was able to happen because our facility has been flying under the radar for a very long time now. clients and workers' voices have been ignored by management and i look forward to discussing this in the works group which gives staff a voice. i want a recommitment to rehabilitation. as we step forward the dph sent the unions a notice to contract out $192 million of behavioral health services work. we have requested background information and we know san francisco is not broke. we are surrounded by

billionaires. we deserve better and the clients and citizens deserve better. we are only able to get it if we hold management accountable. thank you for all of the support you have shown us so far. >> good morning. i am deana chan and president of the rehab professionals of local 21. amy and sarah are chapter members. i am here to support our members who stood up and fight the unacceptable practices. we are grateful that the director colfax showed the workers the respect they deserve by sitting down to negotiate a mutually acceptable solution. local 21 is concerned by the lack of staffing and training and unfilled positions. we are concerned as the

positions are unfilled the union received constant requests worth millions of dollars to contract out to people not trained to handle the diverse and challenging patient population. we hope the director can sit down and have a conversation with city workers to discuss why contracting out city jobs is a bad option for clients and workers. thank you to supervisors ronen and haney for championing workers rights and thank you to our brothers and sisters at 1021 and the labor council and union workers for coming together to help stop evictions of mentally ill patients. remember that union workers and health care professionals are prepared to fight to make sure our patients come first. thank you. >> next speaker.

>> can i also thank supervisor mandelman. >> your time is concluded. you have to go to the next speaker. >> next speaker, please. >> i am with the community housing partnership as community organizer. we are leading the treatment on demand coalition. i want to mention that it is hard on people like myself with mental illness. it is important that we work together, not against each other. this whole process out in the public and our newspapers where the decision-makers battling against each other, not working with each other can be difficult on people with a direct impact. the treatment on demand coalition supports this resolution as part of the whole towards achieving treatment on access. we understand supportive housing

is crucial towards community stability. the root causes of most mental health is poverty and unequal access. economic and racial justice must be part of all dialogue and broad-based solution. thank you. >> jennifer with the coalition on homelessness. we could only have effective solutions when they come not from the distant top but the true experts, those living and working this. i appreciate the victory and work that went into it. this is not done. our system is truly in shambles. we have nowhere near enough want and those lucky enough to get a bed are released back to the streets and end up in worse shape. we have a need and empty beds in every part of the system there for political or bureaucratic

hold-ups. we have overdoses on the streets and have the dangerous counter measure that not only has a poison pill but calling for return to the failed drug war. you know, to slam hard on possession, refill our jails, it is going to lead to fatal overdoses, not address the mental health issues. we reject the idea there is only two choices we tolerate on the streets or lock people up. there is a huge amount of area in between those two things. we can set out a blueprint to rebuild this system positively to pull away from the politter cam games, stop using folks for political fodder and make a difference. that is what we are calling on you all and the mayor's office

to do. thank you so much. >> before we go to the next speaker to the honored members of the public. please respect board rule 1.3 in prohibition against applause and other vocal support. thank you. >> bryan edwards with coalition oned homelessness. in the last month i learned a lot about a lot of things. i have an aunt who is very right wing. she lives in philadelphia. she said you are on fox news. i said what? and she said screaming at a hearing. i guess they were talking about james loyce. i want to thank you. that was fun but it showed me direct action does work some times. that is not my experience. that is not what i am comfortable with i don't like shutting down public meetings but if that is what it takes,

that is what it was taking at this time. in the last month none of it is good. the people that work for the department of public health are fing am macing. what they are prohibited from doing. it doesn't make sense. it is very san francisco and we have a ton of money and we do things really dumb and tend to over rely on law enforcement. i also found out this month if someone wants to get a shelter bed at 2:00 a.m. on a sunday and doesn't want cops to be involved, they have to be in psychosis. ems doesn't have access to the h beds. i called 311 and said can you send anyone beside cops. they sent a fire engine that

almost hit a gentleman in a crisis. they said are you going to hurt yourself? he said no. they went by. we need to get priorities straight and let the professionals when it comes to addressing homelessness it is needing professionals, not law enforcements. thank you. next speaker, please. >> i am marcus heisman. i lived at the arf since 2010. i am glad that we had a victory to save the beds. however, i don't think that the hummingbird should have one blasted bed at all.

get another property and leave us residents alone. i am very comfortable at the arf. it is my home. don't take it away from me please, as an openly gay man. thanks, good-bye. >> next speaker, please. >> michael lions. as part of this program and this demand that homelessness and mental health and substance abuse treatment be treated by the experts and not the police, the biggest -- one of the biggest steps is to close 850 bryant but not open up some new jail. this can be done. we can see that with -- that the

proposal to -- proposal to have some kind every placement jail either santa rita, god forbid, or sanbruno or electronic shackle bracelets, those are all following this mayor's initiative of having the drug wars and having police and having aggressive district attorney. that is part of criminalizing homelessness and mental health, and we won't put up with it. >> thank you. next speaker, please.

>> i am daniel. i am a field representative for 10 to one representing the workers. i am here to support members at the bhc, and also our sisters and brothers from local 21. i just want to say that this whole fight over the past few months could have been prevented if dph just acted right. dph tried to hide the plan to close the arf from the union. they did not want to put anything in writing. they told the members to lie to the residents. this should not happen. when we reached out to dph five different times, they refused to negotiate with us, refused to engage with workers. they went around and blamed workers for this. this is unacceptable. until dph starts getting their act right and starts respecting

their own workers, these issues will keep happening, the workers will keep fighting. the patients will keep suffering because of this. i thank you for helping us with this campaign. i am afraid it probably won't be the last time because dph if they are going to keep acting like that it is not the last time. thank you to all of the workers. >> next speaker. >> i appreciate the fact there are far fewer homeless visible on the streets these days. i appreciate that is city has taken so many into the new navigation centers. i applaud the mayor's initiatives. i have volunteered at a homeless shelter a long time ago. it is a trying population as many individuals experience cpsd, it can make personalities difficult to be around.

i would like to know that they are and will receive the psychological counseling they need and require not simply be medicated. i understand that many individuals in prisons are mentally ill. i don't know if they were mentally ill before they entered or became mentally ill in the system. i don't know who is making that diagnosis. if this system is corrupt people are being diagnosed as mentally ill to have a captive audience or market. >> any other members of the public to testify on these items? public comment is closed. thanks again everyone for all of your work on this important issue and coming to this positive resolution to the arf

situation and highlighting the many ongoing needs to address our gaps in our mental health and behavioral health system. i want to acknowledge we are joined by supervisor peskin. i am going to make some motions. first of all, can we file item one without objection? can we table items 2? and items 4 without objection? can we accent amendments to item three without objection and recommend it to the full board without objection? thank you. mr. clerk please call item five. >> resolution eve receive --

receiving the annual report for tuism submitted by the property improvement district law of 1994 and management agreement with the city. >> thank you. i would like to welcome chris. >> thank you. oawd senior program manager. this is the fiscal year 2017-2018 report for the tourism improvement district. as you know the community districts are governed by the 1994 act and local law. the resolution covers the annual report ensuring the bids are meeting the management plans and conducting the annual review and provides a board of supervisors

memo in your possession. this is a business based district. it is assessment placed on businesses and in this case hotels, motels. there are two zones. zone one in the red zone you see downtown in the core of san francisco and zone two which is the outer neighborhoods of san francisco. both are business based districts. in official budget was $27 million. in fiscal year 2017-2018 it was $23,600,000. they are to expire on december 31. it was p.m. 19 mill i don't see and the fis -- million dollars. they are to expire on june of 2045. for the owd there are three

benchmarks what is the variance between the management and fiscal year budget. two. the variance between the amount and expenses. three whether the tid and med indicate the funds carried to the next fiscal year and designating projects for future years. i would like to thank the audit's department in determining these benchmarks. the tid are run by the executive director. lynn is not here. cassandra, the senior vice president at sf travel will present the operations. the tid service areas are marketing and promotions, service to the convention center, administration costs. the expansion of themu the markg

fund and future capital as well as administration. for 2017-2018 they met the first fiscal year budget benchmark as did the mascone expanse district. for checking for actual the tourism district did meet the benchmark. mosmoscone melt this as well. then met the carry forward. they did meet this benchmark. the moscone met the carry forward and met the benchmark. in completing the annual reports and financials we set forth the following recommendations. first, the districts were

successful in implements the management plan and met the benchmark requirements. they successfully remedied the violation of the brown act. the management organization implemented the recommendations from the previous year regarding website maintenance and ensured the links were working with up-to-date information. it is to expire in 2023 abseeking early renew. they have received technical support regarding this. if there are no questions for the staff i would like to invite ms. costello up to present on the accomplishments. >> thank you. >> thank you, chris. good morning, supervisor, san francisco travel. i am here to present a few highlights to comment chris'

presentation. on the convention side, we had over 1,400 meetings. our sales team booked 1.7 million room nights. we had missions to washington, d.c. and chicago reaching 240 meeting planners and attended over 50 trade shows. our leisure visitors were 60% of visitors. over 62% of the $10 billion spend is from our international market. very important to continue to attract those international visitors. we have a number of visitor information centers including the brand new one. if you haven't been, check it out. it is gorgeous. they served 600,000 visitors to san francisco including convention attendees. we have an incredible staff comprised of paid and