s. >> approving the management district plan, the engineer's report and proposed boundary's map, ordering and setting a time and place for a public hearing for the board of supervisors as a committee of the whole on

january 8, 2020 at 3:00 p.m. approving the form of notice hearing and assessment ballot directing the preparation of environmental findings. >> thank you. mr. corgas, welcome. >> i'm with the office of economic workforce development and we're hearing the resolution of intention to review the noe valley benefit district. it's one of the first formed after article 5 of the business and tax regulation's code was adopted and originally formed in 2005 for an initial duration of 15 years which is set to expire in 2020. this item will authorize the election to renew the district a second time for another 15-year duration. the district's assessment budget

will have an assessment budget of $246,750 while the total budget of the cbd will be $255,000. with me today is deborah neiman to provide a brief presentation on the services, map and vision for the renewed district. there are no questions, i would like to invite miss ni eman. >> good morning, supervisors. i'm the executive director of the valley association. aaron, you started this 15 years ago and you did. we're up here for renewal for another 15 years and we've reduced some of the boundaries because the properties up at douglas -- i'll go over to the map -- the properties over at the end here by douglas, although there's four commercial properties, the residents on 24th between diamond and douglas were not that interested

in being assessed and having the services of a cbd. our goal is to clean. we've cleaned in the green district, seven days a week, we hot water, clean the sidewalkses ten times a year and we do the usual, removal of graffiti and hand bills, needles. we green a lot. we put in a part-time gardener and we have 27 gardens, 26 hanging flower baskets which is the favourite and two community parklets. we're for grants written for the town square and is another partnership and the farmer valley market. the proposed assessment is straightforward. the average 25-foot property which is what the valley 24t

24th street is, 25 by 25 by 25 is between 1200 and $1500 a year for a commercial property and $900 for a resident. the budget looks like this, 65% of the dollars going to cleaning and greening, 8% to promotion and 8% to admin with a contingency of 4% and i think that's it. thank you. any questions? no? >> thank you so much. >> great. >> so let's go to public comment and are there any members of the public that would like to testify on this item? seeing none, public comment is closed. colleagues, can we send this to the full board with positive recommendation without objection? >> thank you. >> thank you. >> mr. clerk, please call items 2, 3 and 4 together. >> agenda 2 is a resolution of approving an agreement with

nonprofit owner's association tor administration and management to the soma west district for board approval through june 30, 2024 and item 3 is nonprofit owner's association for administration and management of the north market tenderloin district and agenda number 4 is a resolution approving the agreement with it nonprofit owner's association for administration and management of the union square, business improvement district. >> thank you. mr. corgas. >> thank you, chair marr. i'm the senior programme manager from the workforce development. today we authorize the management agreements with the soma west, union business and north of market tenderloin benefit district. as you know, on march 5, 2019, the board adopted a resolution to establish the soma west district. on june 25, 209, the board adopted to renew and expand north of tenderloin benefit

district and on july 9, 2019, the board adopted a decision to renew and expand the improvement district allowing levies to be levied on partials within the proposed brow districts. each district must enter into a management agreement with the city and county of san francisco. this document is a template used for all cbds in the city and adjusted for each cbd. for this contract, the following language has been added and amended and added in all future cbd agreements. the first is to code section 12g protects using assessment funds or any other funds provided by the city to participate in support or attempt to influence a political campaign for any candidate or ballot measure. it should be noted the cbb is abided by this but the city attorney would like this added in there. it adds language related to campaign and government conduct code, section 1.126 which was

amended to state board members of a city contractor may not contribute to any of the elected officials required to approve the contract such as members the board of supervisors, or committees control by candidates or officials for a 12-month period. this begins one the contract is approved and adds language to administrative code to meetings for nonprofit organizations. should be noted that cbds are largely compliant with this already, as they are bound by the brown act in california public record's act. if approve this will go in early

january and deliver $3.7 million to soma west an tenderloin cbd d union scare within fiscal year 2019-'20. any questions for staff. >> no. thank you, mr. corgas. any members who wish to speak on items 2, 3 or 4? please step forward. good morning. >> i'm karen flood, the executive director of the union square b i.d. and i want to thank supervisor peskin for renewing our b i.d. for ten years.

when there are items that are added, it creates a burden on us and some of our organizations are quite small. it's not like we can contract with the city of san jose or someone else to collect or assessment. so we have little negotiating power but we hope you take this into consideration and we're many to abide by it but it's an administrative burden, thank you. >> any other members who wish to testify on these items? good morning. >> good morning. i'm with the north of market tenderloin community and i wanted to second karen flood's thanks to the extensive staff, chris corgas, in particular, for leading us through a complex process. we were able to convince our property openers to vote for a

significant increase in our assessment and we will be starting the new services in the expanded area january 1st and we look forward to delivering a higher quality supplemental cleaning and safety services for the tenderloin and much in need of it. so thank you, supervisors and if there's any questions, we're here to answer them. >> thank you. is there anyone else that would like to speak on these items? seeing none, public comment is closed. colleagues, can we spend items 2 2, 3 and 4 to the full board without objection? great. mr. clerk, please call item number 5. >> agenda item number 5 is the hearing on a city's collection and analysis of sexual orientation and gender identity data for fiscal year '18-2019. >> thank you. so we're expecting supervisor

mamglemn to join us who called for this hearing any moment. it says any minute, so why don't we just wait a minute. or do you think it's better -- >> if you would like to take a twtwo-minute recess, that woulde fine. is he in the building? >> yeah, he'll be here. i don't even think we need to recess, if you don't mind.

supervisor mandelman, thank you for joining us. the floor is yours. lgbtq folks have beening forked by state, local an deposits govr decades. this is for sexual orientation and gender identity or sogi data to be collected. in 2015 been the state of california passed ab59 requiring state departments providing health and social services to collect sogi data. one year later, recognising the need for the collection of local sogi data to address despairties with the local lgbtq expect, we passed contractors providing health and social services to seek and analyze data on gender identity of the clients they serve and to provide annual reports on that data at the end

of each fiscal year. in april, we held a hearing on these first annual sogi reports covering 2017-'18, as well as mid-year for 2018-'19. this gave us a first look at despaireries and access to essential services faced by lgbtq people and to identify challenges to sogi data. the initial results of these reports were mixed and not all departments provided the data, the first rune round showed that unless programmes are designed to specifically serve the lgbtq people, they do not serve lgbtq people. though the lgbtq people make up 30% of our homeless population, 2017-'18 information provided with housing showed that only 17% of clients assessed for coordinated entry identified as lgbtq. similarly, only 6% of clients receiving public services to the mayor's office of housing and

community development in 2017-'18 identify as lgbtq and 2% identified as trans or binary. reports for 2018-'19 show some areas of improvement, both in terms of sogi data collection and increasing access to lgbtq people but show the city still has a lot of work left to do. for example, while the mayor's housing and community development more than doubled the number of lgbtq people, not a single number was served. looking at the department of homelessness in housing first full year support, we continue to d disparities in our abilityo move through coordinatedden industry and on a panel towards housing or other tools to

address the homelessness. i want to thank claira fowly for working to provide these reports and to prepare for today's hearing and thank you to powerful working to working with aaron mundy to prepare this hearing. we'll hear from claire foully and the department of public health, supportive housing, the mayor's office, the department of children and youth and families and human service's agency and department of aging and adult services. >> good morning and thank you supervisor and thank you supervisors. as mentioned, our office has been working with the coverage apartments to initiate this

policy and those departments include the department of public health, department of homelessness and community development, department of children and youth and families and department of human services and so you'll hear from them today. as supervisor mandleman mentioned, there was a state-wide ordinance ab959, lbgt reduction's act championed in 2019 and an additional policy in 2017 and locally in 2016 through chapter 104 of the administrative code. as we look at data collection

for lgbt folks in the census, the soji data becomes much more important, because we're documents despairties, as well as identifying areas and improvement across current services throughout the city, which champions itself on inclusion for lgbt the community, as billion a as wello identify and address policy gaps and this underscores to better identify the unique experiences of lgbt folks and how we can best serve them. so as we mentioned, the census, there's currently no national policy that requires the state or federal data collection efforts to include sexual orientation or gender identity

data and san francisco and california has pioneered and advanced this effort and so, as we see across the country with donald trump continuing to attack the lgbt people, we see it's important on the state level. talking more specifically around san francisco, i mentioned the departments that are covered and the departments are required to collect the soji data both within their departments, as well as their grantees, as well as report on their soji data which you'll hear from today on an annual basis. within the reports, they should include an analysis of

communities served, as well as a list of programs and services that demonstrate underrepresentation and underserved communities and steps planned to address those barriers across those services. so the role of our offices, you know, we support departments in providing guidance throughout the process, also developing and sharing best practises, as well as we compile the annual reports on behalf of the city administrators' office and share those with the board. we also provide trainings to cover departments to ensure lgbt and trans-inclusion, as well as baptist practiseasdata collecti.

the ordinance progressed thanks to senator weiner and supervisor mandleman. again it passed in 2016 and in 2017, we collected the first annual plans. in 2018, we collected the first reports of first-year data collection and then we held a mid-year hearing in april of 2019 to get us status and progress update from the departments. so some common themes that we have seen and you'll hear across departments is that lgbt people are served by those that explicitly include and reflect that. that means explicitly reaching out to the community, as well as staffed by members of the community. furthermore, we found that despaidespairties in needs and s

assist lgbt folks, as supervisor mandleman mentioned we found several cases were trans-folks were not accessing services. across the cover departments, we found that there's definitely capacity limitations in terms of needed staff to be able to be collect and report on this data. furthermore, you know, working through complex data systems to really run an analysis has been challenging for some. because they're working across multiple different systems that don't often speak to each other. furthermore, all departments have a different process in terms of how they've collected and implemented that and so that's been one goal of our office is to support departments in having a more unified way. furthermore, the training needs

are pretty comprehensive considering the size and oftentimes making sure there's a strong training plan to get implemented both across the department, as well was within the grantees they're working with. so finally, just to share some recommendations which i'm happy to speak to further, one is really looking at a coordinated approach across covered departments, really working together to have a meaningful evaluation of soji data, as well as expanding soji data collection across city departments. through or work with mayor breed, we provided an executive drivdirectives on all city forus and to require training across any city employee working with the public. so i think expanding this across the city departments is

important. additionally, investing in training and opportunities for staff and grantees to have access and then, also, further transparency with the public to make sure that this data is available in an ongoing way. so thank you. >> thank you. >> any questions? >> i any we're ready ti think wo dph, thank you. and so, we have actually scarborough from department of public health. thank you. my name is ashley scarborough and i'm representing the soji steering committee.

so in the fiscal year '18-'19 soji data was collected. largely, you might have heard of this year we implemented and ruled out a new enterprise health record and so that has taken up a lot of resources in time, but we did spend a lot of effort in ensuring that our soji and name and pronoun fields would be working collectly in that health record, as well. and even with the diversion of time and resources to the epic roll-out, we were still able to collect soji data on 19,000 primary care patients, about 60% of our patients. at behavioral health, 11,000 clients had soji data complete

or 45% of their population. and for the sfg, there were 31,000 patients with soji data complete or 33%. and the laguna honda, 262 residents with soji complete.

i'll spend some time orienting you to this bar graph. we're looking at a denominator

who had soji complete and in the orange, we have our gender minority population and in the dark blue our sexual orientation minority population. and so for all of our outpatient clinics, we had an average of 12.89% identifying as lgb or q and 2% identifying as transgender in behavioral services the numbers jump up in the so generioji complete popul. i wanted to take a moment to drill down where we were with primary care and saw our biggest population with gender minority or sexual minority populations. tom wadell, obviously a long history of working with the transgender community in the tenderloin and has specific gender affirming healthcare services that are provided

there. and the historic neighborhood connection with the lgbq community and we saw a higher percentage showing up to receive services there, as well. and positive healthcare, primary care service having a high percent of sexual orien orientation as well. puhere, think, we were looking t more trends we were able to identify for the first time in our own data. >> is this from all of your clinics. >> from all of the primary care

clinics. on slide 3 -- thank you for your question -- for the outpatient clinics, we're looking at ambulatory services and the behavioral health services in the second grouping and just to show among our primary care clinics where we saw the highest volume of lgbt patients so here in our primary care data we're able to identify for the first time trends that we see also in national studies where in our younger age group, 18 to 25, we're seeing a higher percentage, thank you, gender minority and sexual orientation minority population and, like, mandleman in our homeless

population seeing a higher percent of the identities showing up in our homeless care registries, as well. tout and just to say as far as, like, specific services for this, for transitional age youth, there are services that were supporting gender-affirming care, lgbt welcoming care for this age group and we're excited for the opportunities that this data gives us as far as coordinating and identifying new areas to improve our lgbtq services. as a department, i feel the

committee is proud of all of the staff efforts to, one, continue to support our more targeted and welcoming services including gender health sf which is a mention in the units which are supporting this in a higher percent. our name and pronoun teameds are a big improvement with that and we're working regularly to provide refreshers to our staff to use those correctly. we have posters and different education m materials for a welcoming phase. and we've provided enduring materials for our staff so that they can refer to them if they have questions about definitions and there's also a process for reviewing grievances that affect this community when patients come and say that they've been treated in a way that they

didn't feel good or affirming of their identity. we're working with teams throughout the department to go ahead and contact those specific sites where that care occurred and to provide some redress and retraining in those areas. and this is a rare occurrence, but we're happy that we can now, you know, work together to build trust with the community and support staff when they're having a gap in this area. thank you. so as far as training goes, the training has continued at dph through about april of this year, where we had a moratorium on training outside of epic trainings. and so, just a reminder, our

training is a curriculum that the dph did develop and this is a training on sexual orientation and gender identity where we focus on learning about the community, learning about the terms, setting expectations for nondiscrim nation among both patients and staff and co-worners. coworkers. i want to spotlight dsfd in particular, they did over 3,000 people trained online with their enduring material. over 1,000 were trained in person and this is a three-hour training and the full so jurisdiction training. they were participating in our

supplements which i did mention are usually in general, name and pronoun refreshesser refresherst comfortable and importantly all new employee orientations will include soji101 training for people in the department and that's important for nonhospital staff but plans to extend that to the hospital new orientations, as well. this is 1.5 years from soji launching at dph and so we're looking forward to improving our soji data input.

as i mentioned with epic, there's a new registration and scheduling workforce that is ready to continue these data collection efforts. thank you. >> this compliance report has the feeling of a work-in-progress.

and it looks like the non-lgbt sites, the only one where we're sort of meeting -- even beginning to meet the thresholds on data is la goo tha laguna la. >> as a department, none of us think those numbers are the end of our work. over time, i think those numbers will grow to where a good benchmark is for over 80%. so primary care went first and you see a higher percent of so soji. i believe at mid-year, we can set a good target for this fiscal year as well and into the new fiscal year, i believe we're be more at a benchmark for soji

complete, race ethnicity meeting the higher percents. >> what do you plan to do with that? >> great question. and i do think that the data, because we've never had it before, we definitely feel a high responsibility to make good use of that data and i think that some things that are definitely going to be supported by different state mandates are looking at our chronic care registries, not just displaying that data, by these different stratifications, race, ethnicity, sexual orientation and what are we doing for each of the plank populations to rede healthealth disparities. >> looking forward to the next time we do this and how do you imagine your soji report will be

different a year from now, from how it is now? >> well, the biggest difference is our enterprise health record. i think that right now we're in a black-out, if you will, while we rebuild or epic reporting capacities and infrastructure. but the things we've learned from ecw and other records and data infrastructures, we're applying in epic and i feel we'll have stronger, more easily analyzed data about soji and the different health outcomes that we can look at. >> so more data and more robust analysis? >> i hope so, yes, that's a goal. >> that would be good. we're three years into this and definitely dph has a lot on its plate but it would be good to be further along. if you feel additional resources are needed to make that

something happen over the next year, you should let my office know. >> great. i'll mention that to dr. bipartisanship net. thandr. bennett. thank you so much. >> and next up, we have district 8 constituent abigail stewart in support of homelessness and housing. >> good morning, supervisors. i'm joined by my colleague, dillon snyder who i want to thank for her stewardship of this effort and all of the work getting situated. you will get started and hopefully the slides will keep up with me. i'm with the director affairs at the director of homelessness and housing and it's my unique pleasure to be here to represent our '18-'19 soji report. i would like to than thank ever.

from an overview perspective of hsh soji data collective, we have taken the steps to be compliant. we've received a partial waiver from the to city administrator's office which allowed us to remove the question of participant's sex assigned at birth and consistent with dph policies and working actively to bring all systems into compliance. progress will be discussed in a future slide. as the supervisors may recall at the april hearing, this has been the development of the one system you are all very familiar with bringing together multiple government databases and nonprofit databases focused on homelessness.

currently it includes gender name and gender pronounces and currently reviewing all systems to make sure all data reflects it. i want to provide an update to the supervisors that while putting together this presentation for today's hearing, our team identified a small error in our original soji data collection. our numbers are correct in theslides buthe slides. it had a small impact and the data you're looking at now reflects a small rise in the lgbtg across all direct services. the data included here includes all clients assessed or enrolled in hsh services for which soj-compliant data was available and collected. and for hsh direct service this currently includes coordinated

coordinatedentry, street outreach, temporary shelter, specifically family shelters and transitional housing, house, permanent supportive housing and some aspects of our problem-soming strategy. just for clarity, until we have the one system, we still have many systems and at the time we submitted the report, seven of 12 were so jurisdiction complianji compliant andothers i compliant. while we're moving forward with speed, we determined we would not wait for the one system expansion to bring these other data systems into compliance. as of november of 2019, 11 of the 12 systems are now compliant and will be included in the '19-'20 soji report.

the system which we rely on in partnership with hsa and i'm happy to speak to that specifically in questions. looking at our soji data broken down by sexual orientation for those that -- for where we have data, coordinated entry is the highest utilized hsh program by individuals self-identifying in our coordinated as lgbtq plus. followed by permanent supportive housing and temporary shelter. moving to our soji data, we see the coordinated entry is the highest utilized hsh by transgender and nonconforming gendegender followed by street outreach. based on data that does not capture all program areas web see a low representation of trans males across all of the hsh direct services in relation to other gender identities and i'm happy to speak more about that.

and so from a continuing perspective of lgbtq, we have made great progress and have significant more work to do. we've been bringing data collection instruments into soji compliance, but as i've noted, the '18-'19 data does not allow us to conduct a comprehensive analysis to draw any meaningful conclusion about underrepresentation. that has not stopped us from taking active steps to improve and build equity. we are looking forward to the '19-10 report to illuminate what direct services may be representing or disturbing to continue to take steps. i would like to briefly discuss what we're focusing on in this year and next year related to our systems while we continue to bring more systems into compliance. for coordinated entry, which is a key point of entry to our system, we are pleased that 16 plus percentage of people

accessing coordinated entry self-identified as lgbtq plus but it's not good enough. hss recognises it's the entry point to the system and crucial lgbtq is appropriately represented to gain access to the rest of the services. but coordinated entry is newly launched in calendar year, we're at an important inflection point in our system of care to make early adjustments to build equity. recogniseing this critical point didn't launch moment, we called together leaders from the lgbtq community in 2019 with the support of sou supervisor mandelman's office to receive feedback to how to make coordinated entry more inclusive. based on the feedback, we're working towards partnerships to mirror what we've sustained in n

the coordinated system. to work with organizations with deep ties to the lgbtq community. we are prioritizing specific populations while being aligned to our overall entry goals, prioritizing the most vulnerable, longest term homeless and those with barriers to housing. h currently this indicates the tool we're using is equitable in prioritizing lgbtq plus populations when they're assessed and will evaluate as the population who has received an assessment that is lgbtq expands. for entry to youth, we have paid particular attention. there's been a high percentage of young people experiencing homelessness that self-identify as lgbtq plus. 20% of the homeless youth

experiencing homelessness self identified as lgbtq plus compared to 23% of adults. so coordinate coordinated entryh was with this knowledge in mind and we have six access points serving youth, run by organizations with strong ties to the lgbtq community and lyric center. we conducted an entry for the blitz including target goals for the lgbtq community of youth and we met or exceeded these goals. inspired by the success of hsh youth blitz -- this is not my favourite term -- hsh made the number of adults served through coordinated entry who are lgbtq plus representative of the proportion of those populations reflective of the 2019 point in time coincident. scount.we want that number set d

we're setting targets to get there. in permanent support of housing, under federal housing law, there are no set-asides allowed in housing, based on soji. we can't restrict to popular subpopulations. however, hsh can and will provide dedicated outreach and marking to phs eligible individuals that self-identify as lgbtq plus to ensure their awareness is there when the lgbtq plus community has openings in psh welcoming and inclusive. and as lgbtq plus individuals continue to access and be appropriately prioritized by coordinated entry, we would expect to see an increase in the lgbtq plus representation in our ph system and we'll be watching this closely. i want to address problem-solving, which has the lowest representation of lgbtq

plus ar accessing that service. this is for a number of services and one is data. be have several strategies related to problem-solving and only one strategies in this report and in this presentation was soji compliant and that was eviction prevention strategy which has historically been accessed by low-income families facing eviction who are cisgenderred and heterosexual. so as we need to solve this in several ways and build equity and outreach with the community and we need to see our data come online before we can conduct a full analysis in this work area.

it's youth between 21 and 30 who have lived experience a desire to help youth currently experiencing homelessness and we're looking to learn from that approach. finally, i want to talk about training. we're working with oti to schedule training for all shelter staff. this is hsh staff, that as you know, the vast majority of services are provided by contractors and this includes all of the those individuals across the adult family and emergency shelters in the fall of 2019. this is the first series and used to identify next steps in additional training doesn'ts. similarly, we're kicking off our first all-access point meetings across all populations in november, is the first meeting.

in the next meeting, we're partnering with oti to provide a training for all access point providers for soji 101. last year, our homeless outreach team began annual transfocussed training cover trans cultural responsiveness working with the lgbtq community and we're working with true colors united to get people across the city to sign up for free two-hour training on the a, b, cs of training in november. hsh received funding in the 2019-2020 budget with the support of supervisors for our first trainer position didn't i was grateful that director farly identified training as a key area for growth for us. once hired in 2020, this new training individual will continue our work to develop the homelessness response system training agenda in partnership with all of the nonprofits and those are already tagged to have significant focus on equity and

inclusion. finally, hsh is addressing under representation in several ways. we committed to as a community a way home america's grand challenge to end lgbtq homelessness and homelessness for youth of colour in two years and we're proud to have attended the kick-off of that as a part of the first cohort in october, along with the partners at the center, lark and third street, and two youth leaders. we're continuing long-standing efforts working in confrontation with a navigation center. with the new beds with the expansion under mayor breed's relationship, we will repurpose one of our enclosed dorms for additional placements of self-identified lgbtq plus in the adult shelter system.

the ones piloted by the lgbtq gives us a unique opportunity to bring community in on the solutions of homelessness and this pilot would allow 25 individuals in the community to be trained and offer a spare room and i was thrilled to see this called out in supervisor mandelmane's newsletter and we want to thank everybody for helping us to get the word throughout. finally, training for hsh staff and providers and we are excited to partner with oti on continued training going forward. thank you so much for your time and i'm happy to answer questions. out. >> thank you. i want to thank you and oti and the mayor for the priority focus on trans-folks who are homeless and in the shelter system and i

think the trans-focus shelter dorm is an exciting thing. one of the things i heard is there are a number of trans-women who do not feel safe in the shelters as they are now. and i think hsh -- i want to thank you and hsh for your willingness to consider populations that may not otherwise be well-served and that need an additional support space, whatever the thing is to address their needs. i may just be unaware of all of the stuff that happened, but can you update me on the conversation where the navigation center is, because it's a conversation that's been going on for a long time. >> absolutely. i cannot update you in the sense that we intend to open two new navigation centers in the near future. it is our future not to talk about sites until they are further along in their process so that we can engage in an effective and robust community

and engagement process around those sites. but the intention is that one of the two sites will be a tae navigation center and i can assure you everybody is focused on hsh and across the city thanks to mayor breed. >> you see that as something that opens in 2020? >> that's the plan. >> ok. so just to -- i know you're aware of this, but i want to underscore it. so we think there's something close to 30% of the homeless population is queer, lgbtq people. for some set of reasons, all of these numbers coordinated entry-problem solves and access to permanent housing are troublingly way lower than that. so again, 16.43% even being assessed for anything.

>> uh-huh. >> and also troublingly 12.6% receiving phs services, not placed in permanent supportive housing. >> that means being place. >> orsoh, i think it was like a8 point something number, but whatever it is -- and i'm glad everybody recogniseds thi recogs weird and a problem and i know this is tricky territory, but do you have thoughts on why these numbers are so much -- does hsh have thoughts on why these numbers are so much lower than the population? and it might be different for different things. you know, doing interviews and getting people in the coordinated entry system may be a different set of reasons than not getting people into permanent supportive housing, but i would be curious not to

hear just about the solutions you're trying to propose or the ways you're trying to boost the numbers but kind of what you think the biases are or the lack of -- i mean, do you have thoughts on this? i could go on. >> sure, thank you for sharing your thoughts. >> i think it's critical to acknowledge what you did supervisor, which is these numbers are not where we need them to be. i can assure you that this is incredibly concerning to people inside the department and, as i noted several times, we are not yet at a data collection place to draw reasonable data-based conclusion. and that is a source of frustration for us. and so what we have to do in terms of order is to get to that data place and see where we are and then draw the conclusions, but we are not willing to wait for full complete so generic ij