>> shop and dine in the 49 promotes local businesses and challenges residents to do their business in the 49 square files of san francisco. we help san francisco remain unique, successful and right vi. so where will you shop and dine in the 49? >> i'm one of three owners here in san francisco and we provide mostly live music entertainment and we have food, the type of food that we have a mexican food and it's not a big menu, but we did it with love. like ribeye tacos and quesadillas and fries. for latinos, it brings families together and if we can bring that family to your business, you're gold. tonight we have russelling for e

community. >> we have a ten-person limb elimination match. we have a full-size ring with barside food and drink. we ended up getting wrestling here with puoillo del mar. we're hope og get families to join us. we've done a drag queen bingo and we're trying to be a diverse kind of club, trying different things. this is a great part of town and there's a bunch of shops, a variety of stores and ethnic restaurants. there's a popular little shop that all of the kids like to hanhang out at. we have a great breakfast spot call brick fast at tiffanies. some of the older businesses are refurbished and newer businesses are coming in and it's exciting.

>> we even have our own brewery for fdr, ferment, drink repeat. it's in the san francisco garden district and four beautiful muellermixer ura alsomurals. >> it's important to shop local because it's kind of like a circle of life, if you will. we hire local people. local people spend their money at our businesses and those local mean that wor people willr money as well. i hope people shop locally. [ ♪ ]

>> 7 and a half million renovation is part of the clean and safe neighbor's park fund which was on the ballot four years ago and look at how that public investment has transformed our neighborhood. >> the playground is unique in that it serves a number of age groups, unlike many of the other properties, it serves small children with the children's play grounds and clubhouses that has basketball courts, it has an outdoor soccer field and so there were a lot of people that came to the table that had their wish list and we did our best to make sure that we kind of divided up spaces and made sure that we kept the old features of the playground but we were able to enhance all of those features.

>> the playground and the soccer field and the tennis fields and it is such a key part of this neighborhood. >> we want kids to be here. we want families to be here and we want people to have athletic opportunities. >> we are given a real responsibility to insure that the public's money is used appropriately and that something really special comes of these projects. we generally have about an opportunity every 50 years to redo these spaces. and it is really, really rewarding to see children and families benefit, you know, from the change of culture, at each one of these properties >> and as a result of, what you see behind us, more kids are playing on our soccer fields than ever before.

we have more girls playing sports than we have ever had before. [ applause ] fp >> and we are sending a strong message that san francisco families are welcome and we want you to stay. >> this park is open. ♪

>> please call the role. borden present. eaken present. heinicke present. heminger present. rubke present. torres present. you have a quorum. please be advised that brinkman will not be present. please be advised that the ringing of electronic devices are prohibited at the meeting. any person responsible for one going off may be asked to leave the room. item 4, approval of the minutes from the december 3rd regular meeting. >> okay. board members. we have the minutes in front of us. i assume there is no public comment on this item. seeing none, comment is closed. i'll entertain a moment to approve the minutes? all those in favor say aye? any opposed? item 5. >> communications, i have none.

item 6, introduction of new or unfinished business. >> board members, a new year, perhaps new business? dire >> director heminger: happy new year. we all received a copy of the review last month i believe. one thing i noticed, i think it does matter in the real world, the fta is hitting us on the question of how many buses we have spare. this is an issue that i'm sure many operators struggle with around the country. in this case, what they suggest is something like a 20% spare ratio. we have 40%. double. and obviously, it probably has something to do with the fact that we're not putting out the full service, but is it really that big of a gap, that that

lack of full service entails? i thought it would be good get a report from staff. >> okay. hopefully that is an answer that can come back. without objection, we'll ask the new director to provide an answer to that in his next report. >> agreed. >> yesterday, i attended the new operator, new operators on board. the new director will talk about that as well, but also supervisor walton was there as well. it was a great day. a very excited and engaged class. >> wonderful. anything else. on that note -- yes, please, director torres. >> director torres: in reference to an e-mail that we received regarding the black alliance, i think we need to hear what the progress is on that at the agency.

>> chair heinicke: initial reaction, that is something that should go to them to respond to. but i'm open to suggestions. secretary boomer, do you have suggestions on how to address? >> the e-mail that was provided was actually sent to the department of human resources, that's a city-wide issue. i know that our workshop of january 28, there will be some discussion about the efforts with regard to culture within the organization diversity and inclusion. >> this is part of our process during our search for our great new director. which we discussed in the search committee and i wanted to make sure we don't leave it aside and continue to pay attention to it. >> chair heinicke: if the discussion is unsatisfactory, we can take it up in a different form. okay. while we're on the topic of

gathering, i had the pleasure of attending my last sftma holiday party. i will be termed out. i will give advice to my successor. if you need cheap applause, give a shoutout to the -- paint department. >> now, without a fancy auditorium and tv cameras, i'm really thrilled that jeff is still there. part of the worry was we wouldn't be there. but i knew from the enthusiasm he showed in the interview process and everything, he was going to dig in and has already started doing a wonderful job.

with that, let me just for the record, say, welcome director, it's wonderful to have you here. >> i am so honored to be here. >> chair heinicke: item 7, so we can turn the floor over to director. >> good afternoon, directors. i am very happy to be here, my very first sfmta board meeting and to be serving this extraordinary board. so my director's report covers a couple of topics and i'll probably ad lib at the end. i want to talk about vision zero. i want to talk about a new letter that just went out today. a cease and desist letter for a rogue scooter operator that we're going to be responding to. we had some questions and concerns about our parking meters that i want to address. i want to say a few words about our muni art project. then i want to talk a little bit

about foreshadowing of things coming to you in the coming months. let's start with vision zero. this was not a good year. we lost 29 people on the streets of san francisco. most of those deaths were a result of preventable traffic violence. this is a topic that the sfmta staff take very seriously. when we have an incident out on the streets, i and our rapid response team and my deputy directors are immediately notified by police or fire, whoever is the first responder to the incident. and my rapid response team typically goes out within a matter of hours to the scene to see what is it that we might learn from this. and how could we continually improve upon the safety of our streets? but we lost 29 people. this is a higher number than last year.

if there is any good news in this number, it is that the increase in fatalities in san francisco was less than in our peer cities. if there is any good news in this number, it's that the safety performance of the streets that we have paid careful attention to on our high-injury network, the performance has improved, but this number is still way too high. so in 2020, we've got a lot of work to do. a lot of the work will involve expanding upon the quick build program that this board authorized staff the ability to be able to go out and quickly fix streets, particularly on the high-injury network, even when that means having to make tough choices around the convenience of motorists, the availability of parking compared to traffic safety.

in 2019, in support of this goal, we added about seven miles of protected bikeway and have three miles under construction. we're not only well on our way to meeting the mayor's goal of 20 miles of protected bikeways by 2021, but also having conversations with significantly accelerating that process. this is hard staff work. and will involve tradeoff challenges that will come to this board in the coming year. we know from the report that we produced earlier in 2019, the results, the evaluation of our vision zero engineering projects, that these efforts work and that the response to a rise in traffic fatalities is doubling down on what we know to be successful. another thing i would like to highlight, the work we're doing as part of the tenderloin

traffic safety workforce. the tenderloin is dear too me as a neighborhood that still welcomes newcomers. it's also a place where the most vulnerable populations are concentrated. and a place where we distribute traffic to and from the freeways. it is also the greatest concentration of severe injuries and fatalities in the city. as a result of that, we've been partnering with organizations within the neighborhood and within our own organization to do some rather significant changes to the streets, but also the hundred small changes that really make a difference in safety outcomes. and so you'll be seeing more of that coming in 2020 to this board. the second topic i mentioned is the go-x cease and desist letter. you should have been sent copies of that by roberta. in summary, we at the sfmta are

firmly supportive of using emerging mobility and innovation in order to achieve the public good, move more people conveniently and provide better choices for the people with the fewest. and we want to reward the private providers who uphold the public good and follow our procedures. we have one player, go-x, who is not only ignoring the rules, but doing so in fraudulent ways. our intention is to use what powers we and the city attorneys office have in order to make sure that people who don't follow the rules are not allowed do business on the streets of san francisco. so we'll be seeing more of this in the coming months. you've heard media coverage as

well as the internal work over the last year about broken parking meters. this is coming not as any surprise to us. the problems that we're having with broken parking meters are similar to the problems we're having with other equipment throughout the agency, including our train fleet. these are acute problems for the agency and will relate to my closing remarks where i talk about primary goals in helping the agency move forward. it is essential we fill our vacant positions, particularly in operation and maintenance. and to get ahead of the problem, using our capital money to buy equipment that lasts longer and has less intense repair needs. so this is an issue that we're on top of.

we're, of course, investing in promoting the use of park mobile and credit cards which continue to work unlike the coin slots which our customers enjoy jamming. the next topic is the muni art project which is -- i find delightful. art is something that we use to elevate us and to see things more deeply. public transit connects us. i can't think of two better combinations than art and transit, particularly given the fact that muni is the best public realm. it's really the only place in san francisco where literally everyone comes together and where we see our common humanity. so the sfmta has been supporting

local artists through the muni art program in conjunction with san francisco beautiful and poetry society of america. we're bringing in images of local artists that will be displayed in 100 buses for the enjoyment of 750,000 muni riders. the artwork is going to be unveiled in a rolling gallery thursday, 10:30 a.m. just outside of city hall. the theme is the hidden gems of san francisco. finally, i'd like to conclude with some simple goals that i have started to develop on what is this? day 14 on the job, that will hopefully become key themes for future director's reports. it's become clear to me that my function within the agency is two simple things. there is a group of tasks that i

have to do internal to the organization and a group of things externally. my internal work starts with culture change. making the sfmta the most inclusive welcoming creative collaborative workforce among transportation agencies in the country. this is a pretty significant part of my work and it's one of the reasons why in the first week on the job i asked to meet with the black and african-american affinity group to talk about issues of racism and exclusion and diminishment within the organization. we need to start there to heal the organization and, frankly, to catch up with other departments and other cities whose race and equity work is far ahead of our own. so one of the things that you'll be seeing in our budget discussion starting later this month is the ask to help us

create a race and equity and inclusion team that will focus both internally on the workforce and externally on inclusive community process. there is another key theme that is internal which is around hiring. almost every problem for the agency faces is either tied to or rooted in our vacant positions or our lack of succession planning, or our lack of a clear pipeline to bring the right candidates into public service. we have a new h.r. director, kim ackerman, who is doing a fantastic job, but just like our maintenance workers dealing with decades of deferred maintenance, our new h.r. director is dealing with a lot of years of disinvestment and strategic thinking around hiring. that's another thing you'll be seeing in the budget workshop and likely in performance metrics, how are we doing

filling vacant positions and what are we going do do with the fact that when i walk on the shop floor, i'm the youngest person in the room? finally, our external work. and this is kind of my primary function is clearing a path for sfmta staff to do their best wo work. our staff know how to solve the problems, but they need help clearing a political path. that's partly my job. and frankly, it's part of your job as well. it's one of the reasons i signed up for this adventure, because now is the time to actually clear a political path to allow us to have clarity about our values and to make the tough calls that are necessary in order for the transportation system to cut its co2 emissions.

in order for the system to eliminate fatalities. in order to deliver on the promise of economic expansion, but greater opportunity for those who have the least opportunity among us. and that is the end of my report. thank you. >> wonderful. welcome, director tomlin. thank you for an informative and ambitious report. it's one of the reasons you're sitting in the chair, your perspective. is there any public comment on the report? directors, we'll hear from the public and then if you have questions or comments for the director, take them up them. >> welcome, formally, mr. tomlin. i'd like to add about the internal culture of mta, there is a problem of bullying at the work site. top management have been guilty of it. and this affects service delivery. and this clearly has to be

addressed. i don't wish to single out sfmta as the only agency in the city with the problem, but it would be nice if they were a path-breaker in resolving the issue. there is bullies and bystanders. secondly, in respect to the sidewalks. there are too many scooters on the sidewalks. there are too many cyclists. and it endangers pedestrians, especially the aged and disabled. and some controls have to be put over this. you say -- i congratulate you on telling people of alternative transportation that they have to play by the rules. and you'll be more than willing to accommodate them, but once

they're on the sidewalk, it should not be treated like the streets. we don't see automobiles driving on the sidewalks. we don't see motorcycles driving on the sidewalks, but we sure as heck see arrogant bicyclers driving on the sidewalk. and i think this has to be addressed. other than that, i welcome you to the leadership of mta and wish you success. thank you. >> thank you very much. >> he's the last person to turn in a speaker card. >> there is one more card. >> good afternoon, director, first, happy new year to you all, and special thank you to jeffrey tomlin, welcome aboard. you started to enunciate some of the duties you're looking forward to doing in the first six months. i want to make it clear the need to work for transit first. great majority of the citizens of san francisco voted for transit first many years ago. and then they went off and they

did their regular thing. you could have clearly and hope that we work on it. as an example, way back, and it shows the kind of thing that can happen, so on presidio drive, because we weren't concerned with transit first, we were concerned with moving cars, we spaced the stops every other block, which now has become the standard for stop-spacing close to 1500 feet. we didn't do it because we wanted to speed the bus up, we did it because if we had more buses making more stops it would have slowed traffic. it's clear that was the case. and every time -- it's one thing to compromise a little bit for an extra parking place around the corner, but we concede. we just worry about it 0 so much, let them get away with it. one of my compatriots mentioned bicycles on the sidewalk. what about cars parking and blocking the sidewalk? those things, we have to set standards so that people know that transit is first.

and of course pedestrians are right after it. i hope -- i can't wish you luck. that's not enough. it's perseverance and battle that we wish you. thanks a lot. >> okay. i'm told there is one more speaker card. >> these are for topics that mr. tomlin addressed. >> yeah, it's in there. good afternoon. debbie quick. i live in north of the pan handle. i work at one market. i'm a bike commuter. i'm really looking forward to october 29. i took the train up here midday to speak. i was getting ready to cross at larkin, walking on grove. car went right through the red light. so i don't see any way we're going to achieve goals of safety without cooperation between mta and the police department. i'm hoping that on october 29,

there is massive police presence on market because some of the biggest impediments to safety for both pedestrians and cyclists is the cross-traffic. car drivers are unbelievably aggressive. it's frustrating as a citizen, i love riding my bike, i would only ever ride it in the street, it's not appropriate to ride it on the sidewalks, it's also not appropriate for the scooters to be ridden on the sidewalks, but standing, chatting with a cop at the corner of market and spear, and scooters are just going by on the sidewalk. and the cop refuses to do anything about it. so i don't know what the mechanism is to coordinate between the two agencies, but it seems to me the police department needs to be fully on board and there needs to be consequences for running red lights, endangering pedestrians and bicyclists. making it impossible for transit to operate safely. and i think that guarantee is

exactly the -- that arrogant is exactly the right word, but arrogant can mean death or life-altering injuries and that's not something we should be supporting in this community. >> thank you very much. public comment on item 7 is closed. directors, anyone with questions or comments? >> i wanted to say thank you so much for that presentation, particularly about culture. i think everything emanates from any business in culture and focusing on those issues most importantly because the agency that has a great overall culture usually does great overall work. thank you for tackling what i think many of us think is the most important issue for our agency and ensuring that we are best everyone be whole and serve the city. the parking meter issue. one of the things that concerns me, the cash area is jammed. the city did pass legislation

last year requiring all businesses to accept cash payment. so i don't know how we treat meters that have -- that are not able to accept cash for those people who maybe park there and don't have a credit card or other means to pay. i really want to look at how we're addressing and dealing with that specific issue, because there are people who don't have a smart phone, or perhaps don't have a credit card and don't want to use it in the meter and i don't want our agency discriminating. i would like to know what we're doing around that and what our process is. if we come across a meter that doesn't take cash and someone is parked there, how we handle the situation. especially people with low-income, they're the ones typically paying with cash. go-x, the cease and desist letter, what is spectacular is the crazy permit that illegal. when we talk about the company

violating the rules, they have a false permit with the city's seal on it. and the chamber of commerce signed by their c.e.o. that is next level of craziness. we're not even talking about. i mean there is lots of other things of them not paying fines or stopping payment on checks. it's not anti-scooter, this company specifically has chosen not to follow the rules. >> any other directors, comments or questions? >> director heminger: isn't that a crime? shouldn't this be a criminal matter as well? [laughter] >> deputy city attorney. yes, we're exploring all options with the go-x matter, but the cease and desist letter was the first step.

>> director eaken: thank you for highlighting the challenge around hiring and open positions. and it would be wonderful as we move forward to break down the problem, parse it a little bit more. as i understand, these are things that are practices unique to the sfmta, sort of like guidelines and best practices. there are some things we could change in terms of time lines for interview questions being approved. there are other things that are broader city rules. and given the mayor has charged mta, helping us, and helping the mayor's office, they understand that the rules they have control over get in the way our ability to hire efficiently and meet our goals. i think breaking down what are all the different challenges and which ones we control and which others others control.

it's helpful to share that information. the second point i wanted to make on vision zero. thank you for starting with that. and thank you for underscoring the challenge we still have to achieve. i will note, i believe your contract runs through december 31, 2024, which is the vision zero deadline. so i firmly expect you to deliver on hitting that goal of zero. and would love to help to bring us along with you in your journey of discovery as you are evaluating the incidents and sending the teams out there, what are you learning. you mentioned the continuous improvement. in addition to the devastating reporting, help us understand what you're learning every time and what the data, outlier to the data? whether that seems to be a data point that reinforces a trend? what are we learning about best practices? as i mentioned before prior to the onboarding, i think the

rapid response team is of course what we should do and to the extent possible be shifting into a more preventive mindset. where if we observe again and again that a street with a certain width and speed and we keep seeing the pattern of the place seeing the incidents, why aren't we looking at every intersection where we can almost predict with science those are going to be the places where the next will occur? why wait until the next fatality occurs? i know you're thinking along these lines as well, but parsing the problem and breaking it down intersection by intersection and showing us how we're getting ahead of the curve in the next -- what is it -- four years. thank you. >> anything else. the over-under on how many

meetings before we remind you when your contract expires was low at one and amanda hit it. so take that as the motivation it was meant to be. thank you for a wonderful first report. like i said, it's ambitious, but that's what we hired you to be. good luck and you have the board's support. >> item 8, citizens advisory council report, there will be no report today. item 9, general public comment. this is an opportunity for the members to address the matters within jurisdiction and not on the agenda. starting with michael cheney, followed by herbert winer and then howard stressner. >> my name is michael cheney. i'm retired from the city and county, i worked for muni. it was you who talked about the

float and -- i believe we can answer that. i'd like to read this. it is an e-mail that i sent to the mayor. copy was sent also to the board, but i can only imagine how many e-mails you get a day. right? so. to the honorable mayor london breed, december 15, san francisco's public transportation vehicles muni without exception should have maximum braking capability at all times. the above statement should be without dispute but as the public found out from the front pages of "the chronicle" our city paper of record, that has not been true. muni's new multimillion dollar lrvs have been operating since the first day in service on the rail lines, carrying passengers was only one of its three trucks actually having braking capability. i repeat, only one of the three trucks having actual braking capability. how could this happen?

someone decided we would purchase with public funds for the first time in muni history, a vehicle with reduced braking. a condition of acceptance. vehicle configuration and critical systems have been examined and approved by the muni fleet engineering prior to purchase. what could have been the basis fort approval of this? can i extend my comments to finish reading. >> you have 30 seconds left. now 22. >> okay. i have less. the thing is that you -- to make it whole, and there is copies of this for all of you. we need to put the trucks as we had gotten them as ordered from simmons. they can do the work on -- >> time. >> can i address his?

>> i'm sorry. you can address it, but at a different juncture. everyone gets the same amount of time. thank you for your service to the city. mr. winer, you're next. >> herbert winer with critical statements. muni has been operating on two principles. one, if you're not part of the solution become part of the problem. two, if you can't solve the problem, keep making the same mistakes and make it worse. and we've seen the upshot of it last year. it resulted in the administrative suicide of the previous executive director. now, what i am proposing, there should be checks and balances. the executive director should be able to take managers and the board. the board should be a check and balance on management in the executive director. and any disagreements with

manager should be made public so we can at least have a dialogue and at least come to constructive solution. i have seen so many programs rubber stamped and it's to the distress of the community. we've seen two wreckages. van ness avenue and tara bell street. the residents of taraville street are not happy. what i'm asking for is requesting more democracy within the planning and input of mta. we need to do this desperately, otherwise we'll have a real catastrophe down the road and it will be worse than last year. thank you. >> thank you. >> and then following him, christopher peterson. >> one problem not mentioned is the congestion, great due to

tncs, über and lyft. i know we're working on that. one of the easy might have been a congestion fee where people droiv downtown, but we're be working on lots of red paint. that will probably help as you can't go on street. your rider has to walk an extra block. that's no problem. the other thing we should use more of is bus bulbs. the same way you're going to put them on 28th when we get to that problem to solve it. that would really stop traffic. if you're muni street and there is bus bulb, you prefer not to be on that street. now i want to go back to longstanding problems. it seems a long time that i came to this board and you approved moving the stop at parks -- at presidio drive and fulton. this is a stop with lights and

you agreed to make it farside. it's over two years and it hasn't happened. i know there is a blue spot on the other side. it would be really important to fix that thing. it's something i use a few times a week with my wife and all that. but that bus has always had to wait for the light. you had 20 seconds for nothing when it could have slipped right through, especially if you use the preempts and priorities to do it. the other thing, please, let's see what the problem is there. and the other thing, 19th avenue, was supposed to get the street fixed and do all these wonderful things to help the buses move better and it's dragging on forever. i don't know what the problem is there either. that's another line that i live close to and use a lot o. and when you get that done, that's going to be an example of no cost except for a few bus bulbs. thank you very much.

>> christopher peterson is the last to turn in a speaker card. >> is there anyone else who wishes to speak? seeing none, mr. peterson, you have the last work. >> good afternoon, members of the board and welcome mr. tomlin. i would like to follow up on mr. stressner's comment about the city's decades long failure to implement the transit first policy. just as a general matter, it sounds like you have every intent of doing that. it's going to involve tough battles. exhibit a in my own experience would be st. francis circle. the k and the m are held up for prolonged periods of time in order to give priority to cars coming from every direction under the sun. so i hope that is one of -- that is one example of the many different problems that affect

not only them, but the entire muni system. i hope you do take a hard look at that intersection along with others that are persistent sources of problems to the system. thank you. >> thank you very much. that concludes public comment item number 9. item 10. >> your consent calendar. all matters are routine. mr. chair, i've not received a request that any matter should be severed. >> well, we're getting the new year off to a good start. directors, anyone want to change that? if not, is there public comment on item number 10? >> no one has turned in a speaker card. >> okay. seeing none. this is why they call it the consent calendar. all those in favor, say aye. anyone opposed? director tomlin. it doesn't always go that way. i don't want you to get false

expectations in your new position. item 11. >> regular calendar presentation regarding the municipal transportation quality review of transit operations and performance for fiscal years 2017 and 2018. >> chair, vice chair, members of the board and director tomlin. you have heard the review presentation in the past. i think director heinicke has gone through it five or six times -- >> i've heard it more than that. five or six with you. more memorable ones with you. >> including a review of the data collection reporting methods that we use. analysis of the please data and recommendations on changes to

practice and the metrics. for the cycle analysis, was conducted. it has two parts. we'll start with sam who has the findings and then recommendations and details on the performance since the audit period from the director of transit. >> very good. welcome. >> thank you. happy new year. welcome, director tomlin. >> sorry for what we did to your agency, but it's for the greater good. >> it's sad, but it's actually awesome, because we can't think of a better place. he's going to kill it here, so you guys are in good hands. >> excellent. >> so this is my second go round with the quality review. i guess you were here last time. travis just mentioned the quality reviews are mandated by the charter and so sfmta has

over 30 performance metrics that are related to transit alone. and so this task is to review how the data are collected, how the data is reported and then we look at what thousands trends are. and we make recommendations on the data collection methodology and reporting, but not on how to change the trends that we see in the performance metrics. so are we using metrics that staff can use for actionable solutions? and can the public follow along with what we're up to? since we were last up here, there have been a few changes in data collection. first, performance metrics tracking customer opinions have

changed. the sfmta is now using an annual survey. before it was a quarterly panel survey, which may sound better on paper, but in fact, was tracking people with clipper cards only and it was a lot of data, but it didn't fully and accurately depict the full ridership. so this survey is significant and will be able to answer a lot more questions for us. second, there has been expanded reporting. there should be better clarity on some of the performance metrics going forward which will be better both for the public and for planners who are going to be using the data. in the next couple of slides i'm highlighting some of the performance trends. metrics ending in number 1 are key performance indicators.

so i am not going to be reading through all of these, but there is a lot of information in the final report. i'm just going to touch on a couple for each goal. so these are all based on the 2013-18 strategic plan. and each of these metrics falls under one of the goals. here, starting off, goal number one, create a safer transportation experience for everyone. just want to highlight that sfpd reported muni-related crimes per 100,000 miles is down and that is continuing to decrease. we're trending in the right direction there. there are fewer collisions per 100,000 miles. so just some things you'll see on the page here. customer ratings on a scale of 1 to 5. and the m.a. refers to that

method logical change that i just mentioned moving from the quarter survey to the annual. in the final report, you can see historical trends, but for the specific table there is no way to compare the two years. goal two. this is where we have most of our stuff for transit. the goal is to make transit walking, bicycling, taxi, ride-share, car sharing, the preferred means of travel. just to highlight here that bus bunching was roughly the same during this period, but there was an improvement in gaps in the rapid network. and that did correlate with a better -- or improved ontime performance in the rapid network. so just to note, that in the next cycle, the on-time performance and gaps in the rapid network will be the -- the data collection will be through

the new orb cad system. so we're hoping for even further improvements in data collection reliability. more metrics under goal number 2. on-time performance is still very low, but it was steady during this period. so i guess we have that going on. and the mean distance between failure for buses, which is basically breakdowns and just in-service problems, was better per bus and no change for light rail. one thing that did fall with the amount of service delivered compared to the amount of scheduled service. both in terms of service hours and trips. and lastly, we want to point out that bus ridershi