>> today's special guest is claudia dume. >> hi. today, my guest is claudia gorham. she's the deputy managing director of the real estate dri division at the city and county of san francisco, and she's my special guest. thank you for joining us. >> thank you very much. >> i know that your department is the department for managing and renting properties, and also cleaning for the city. how has your department been preparing for the crisis? >> well, because our citizens

are sheltering in place and our buildings are closed to the general public, a substantial amount of city staff and city departments are still open and operating and doing city businesses. so we still have to do the cleaning and engineering on the portfolio and things that need to be service. and the other thing is all our workers are disaster service workers, so we have been providing the emergency operations center with various staffing needs such as drivers of trucks and accounting staff to assist them in this crisis. >> have you obtained additional space for the city to use during this crisis? >> yes. the crisis has actually required numerous transactions, and so we help basically the department of public health, the department of human services, and the department of homelessness determine where they can put the services that they need. so, for example, if they need a

testing site or if they need a building -- a vacant building to put supplies or if they need to put some trucks, we will help them locate that office building or that property based on their factors that they need. we will then contact the landlord or the property owner of the space or the building owner decides they want, and then, we negotiate the terms that they need, whether it's a permit or a lease, we'll help the city attorney draft that agreement. >> nice. so can you talk about how some of our iconic buildings, such address the palace of -- such as the palace of fine arts, has been repurposed during the pandemic? >> certainly. the city needs as much space as it can use during this

pandemic, and the department had to relocate to moscone south convention center so that we could do social distancing as required by both the city and the state. we have hundreds and hundreds of staff people working on this covid-19 crisis. all of the department of public health and the departments of homelessness and human services, including several other hundred people, they need several different sites. they need testing centers, they need shelters for the homeless, those with the covid-19 virus, those who need a place to stay after they get out of the hospital. so we've been assisting them with places to stay. you mentioned the palace of fine arts. it has over 100,000 square feet of space.

it could it -- we were going to use it as a shelter, but now, we're going to use it for different needs. we're going to negotiate a different lease so that the city can use it for this crisis. we're using the bill graham civic auditorium and tfor the deployment of ambulances. the fire department needed additional supplies, so we're using it for that service. >> that's great. i also understand you have a staff of custodians, electricians, janitors and other support workers. how are they helping the city? >> we could not be more thankful for our civic and engineering staff under our real estate division. they have been working 24-7 since this crisis began, not only doing their daily

responsibilities to keep the public buildings open and operating for the city staff continuing to go into the office but also because once the crisis started, several memos came down as to additional cleanings and how to do disinfecting, and we have to do the c.d.c.s recommendation does. so not only do they do -- recommendations. so not only do they do their regular cleaning, they are also doing deep cleaning and disinfecting in places like the public safety building and the haul of justice. but they're also going in and doing a deep cleaning and disinfecting after we had a suspected case or a confirmed case of a person having the coronavirus. so they're going in and doing this every night since this started. our workers are continuing as laborers to make the buildings safe and secure and maintained. and however we help or however

we can help the e.o.c., we do that. >> well, thanks for coming on the show, claudia. i'd like to thank you and your entire team on behalf of all the residents of san francisco for all the work you continue to do. >> thank you very much. it's been a pleasure. >> that's it for this episode. we'll be back with another pandemic-related episode shortly. this is coping with covid-19. i'm chris mathers. thanks for watching. >> i went through a lot of struggles in my life, and i am blessed to be part of this. i am familiar with what people are going through to relate and empathy and compassion to their struggle so they can see i came out of the struggle, it gives them hope to come up and do something positive.

♪ ♪ i am a community ambassador. we work a lot with homeless, visitors, a lot of people in the area. >> what i like doing is posting up at hotspots to let people see

visibility. they ask you questions, ask you directions, they might have a question about what services are available. checking in, you guys. >> wellness check. we walk by to see any individual, you know may be sitting on the sidewalk, we make sure they are okay, alive. you never know. somebody might walk by and they are laying there for hours. you never know if they are alive. we let them know we are in the area and we are here to promote safety, and if they have somebody that is, you know, hanging around that they don't want to call the police on, they don't have to call the police. they can call us. we can direct them to the services they might need. >> we do the three one one to keep the city neighborhoods clean.

there are people dumping, waste on the ground and needles on the ground. it is unsafe for children and adults to commute through the streets. when we see them we take a picture dispatch to 311. they give us a tracking number and they come later on to pick it up. we take pride. when we come back later in the day and we see the loose trash or debris is picked up it makes you feel good about what you are doing. >> it makes you feel did about escorting kids and having them feel safe walking to the play area and back. the stuff we do as ambassadors makes us feel proud to help keep the city clean, helping the residents. >> you can see the community ambassadors. i used to be on the streets. i didn't think i could become a

community ambassador. it was too far out there for me to grab, you know. doing this job makes me feel good. because i came from where a lot of them are, homeless and on the street, i feel like i can give them hope because i was once there. i am not afraid to tell them i used to be here. i used to be like this, you know. i have compassion for people that are on the streets like the homeless and people that are caught up with their addiction because now, i feel like i can give them hope. it reminds you every day of where i used to be and where i am at now. >> hi, you're watching "coping with covid-19." today i'm going to the grocery store.

now, i'm not an authority about the virus. i'm just showing you what i'm personally doing. to find out the most definitive and up-to-date information about the pandemic, i highly recommend the f.a.q. available at sf.gov. i'm taking a list and before i leave i put a sanitizing wind and pair of gloves into a plastic bag. i'm wearing a mask and taking the smallest number of items with me. just my car key, credit card, i.d. and the batching i'm not taking my phone with me. even if i use it to pay, i either have to touch the p.i.n. pad or sign the screen anyway. i'm concerned about cross-contamination. i don't want to transfer the virus from my gloves to the phone and then to my face. whin i get out of the car, i put on my gloves and get a grocery cart. the essential workers at my store are doing a great job. they're sanitizing every cart and limiting the number of

shoppers. having a cart can help you protect your space. in this store, there are two new science on the floor. one's directional to encourage everyone to take the same route around the store. the second is to remind shoppers to maintain a safe distance from each other. when i'm done shopping and ready to pay, i stand in line at least six feet from the shopper in front of me. after unloading my car at check out, i go past the cashier and pack my own bags. that is one less person touching my groceries and less of a burden on the store's employees. i thank the cashier and leave the store. on my drive home, i'm careful not to touch my face. i leave my outside shoes on the porch and as soon as i get through the door, i wash my hands for at least 20 seconds. next, i wipe down my debit card, i.d. and car key. and then i wipe down the front doorknob, clean the sink taps and wash my hands again. i wash my vegetables in cold water and remove the package

aing from my proteins and other items. i leave the nonperishables in my garage for a few days unless i need them immediately. my refrigerated items get a quick winddown to be on the safe side and, of course, i wacker my hands again. here's a quick recap of my visit to the grocery store. that is it for this episode. i hope you found it helpful.ly

state leaders supporting us during these unprecedented and uncertain times, and thank you to the industry for your support and your continued support and for coming out with your questions and being certainly engaged in this process. so first i want to thank our esteemed guests today. we have treasury fiona mah. we have state senator scott weiner and senior advisor to the governor, nicole eliot, and i will briefly read their bios for you and then we are going to sort of jump into it. i know we have about an hour. i want to make sure that we use our time wisely. i'm marissa rodriguez, the director of the office of cannabis. we also have eugene hillsman, deputy director of the office of cannabis and jeremy schwartz who is a permanent analyst with the