>> clerk: yes, president. >> president cohen: okay. let's go ahead and open up the phone lines for public comment. >> clerk: if there are members of the public that would like to make public comment on-line item number 7, please press star, three now, and president cohen, we have one caller so far. good evening, caller, you have two minutes. >> hello, everyone. this is gloria berry. can you hear me? >> clerk: yes. >> okay, wonderful. i wanted to comment on a few of the items, and i couldn't get through. it kind of sucks when you're the only caller trying to get through on the draw. on the subject of the vest, i definitely have eight years law enforcement experience and 13 years military experience, and i know for a fact that utility belts have done a lot of damage to my back. people might have seen me walking with a cane a few years ago. it's definitely to the damage

that's been done to my back over the years. also, i would like to add that [inaudible] but i tried to call in each time. i think that on the budget, that i hope that everyone looks at the money that was saved with the giants and the warriors not playing, all the police presence utilized for that. i hope that money has been considered that's not being used. and also, i wanted to speak about that i did have concern about justification of the budget being for diversity for hiring as a talking point. i'm not sure if there's a true legitimate effort with that being done, and i also wanted to thank president cohen for addressing keeping reports by the chief in d.p.a. brief. it's much more time to go through several items and we

won't be here until 1:00 in the morning. thank you. >> clerk: and president cohen, that is the end of public comment. >> president cohen: all right. thank you very much. let's move onto item 8, please. >> clerk: line item eight, discussion and possible action to approve draft department general order 6.09, domestic violence, for meeting and conferring with the san francisco police officers association as required by law. discussion and possible action. >> president cohen: thank you. >> thank you, president cohen, and sergeant youngblood. i'm just going to do a quick introduction and say a few words and then turn this over to deputy chief lozar, and i just wanted to thank deputy chief lozar and many others who

worked on this work, because they really played -- tony florez, who i see is on the call. sorry i missed you, tony. they played a huge leadership roll getting what i think is a really good product of a policy upgrade and a domestic violence manual that will provide policy to the officers. beverly upton put a lot of work in on this. emily merase, former director of the council on the status of women, and i just wanted to point those out, and i will turn it over to deputy chief lozar. >> okay. thank you very much, chief scott. good evening, president cohen, vice president, elias, members of the commission, chief scott,

director henderson, members of the department, and members of the community. i'm deputy chief david lozar of the investigations bureau. this evening, i'm joined by commander sergio chin along with invectors florez and keen who are subject matter experts. if we can get -- inspectors florez and keen, who are subject matter experts. if we can get the slide up, sergeant youngblood. department subject matter experts in the department of police accountability, d.a.s office, department other the status of women, and the domestic violence consortium began to work on a proposed domestic violence and intimate stalking manual for patrol officers. based on a survey of domestic violence manuals in law enforcement agencies, the manual will incorporate the best practice procedures on tommics such as legality legality -- topics such as legality and

others [inaudible] and created an officer reference card that summarizes key provisions of the domestic violence procedures. as chief scott mentioned, there were so many people to acknowledge. the updated d.g.o. and manual was created in partnership with the san francisco police department special victims unit, the d.p.a. and several groups and community organizations and city departments that met from 2016 to 2020. it truly was a collaborative effort and really is a model in terms of building policy in the department. we had the language access working group, the deaf and hard of hearing working group, the department on the status of women [inaudible] the department of police accountability, the san francisco district attorney's office, the san francisco adult probation department, the

community united against violence, safe and sound, the domestic violence consortium, women in -- san francisco women against rape, the asian institute against gender-based violence, and the cooperative restraint order clinic. there are so many people that comprise these organizations, i'd just like to point some of them out. first, beverly upton, brad allred from the d.a.s office and liz tarkey who, back in 2016, really pushed us to change our policy. sam [inaudible] who spear headed a lot of this work, along with sharon wu who finished up this work at the d.p.a. elise hansel, kimberly cross, [inaudible] from the department, captain bailly, captain dangerfield, captain

chin, lieutenant williams, inspector florez and inspector keen. i'd also like to thank justin mcguire along with assistant chief redmon, and we could not have done this without chief scott. the chief encouraged us to move forward and get this policy done, and we are here today, graceful for chief scott's leadership. domestic violence is a serious community problem which affects individuals of all races, religions, gender identities, and socioeconomic backgrounds. it affects people of all ages, including seniors and youths. victims of domestic violence and stalking will be treated with dignity and respect and will be given all available assistance by sfpd personnel responding to incidents of domestic violence. the san francisco police department is committed to breaking the cycle of family violence providing a

consistent, professional, and effective response to domestic violence incidents. the purpose of this manual is to assist patrol officers in their investigation and documentation of domestic violence events. the updated d.g.o. and manual updates the crucial role that officers play when they are first responders to a domestic violence call for service. the manual sets forth the investigative steps that the officers should take to set forward and document the event. the manual addresses communication protocols for populations for limited and non-english proficient, deaf and hard of hearing, gender variant, and nongender binary. the current department general order before you this evening is a very comprehensive policy

that we feel both the policy and the manual will serve as an example not only to various law enforcement agencies but agencies throughout the state if not the country in terms of not only the collaborative effort put together but also the content. on this slide, slide six, sergeant youngblood, the changes to d.g.o. 6.09 have to do with definitions of stopping dominant aggressors, performing a legality assessment, identify strangulation, and using caution when deciding both parties are to be arrested. it also goes into collection of evidence, escorts and civil stand byes, incident report requirements, and a whole list of training that will come along with this. one of the things that i'd like to point out and be very clear about is that this newly

proposed department general order and department manual will in fact hold the same weight and will require the same level of compliance and accountability in the department so all members must comply with both aspects of the possible, both the department general order and the department manual. next slide, please. in terms -- and next slide after that. in terms of the department manual, it's 41 pages. it has 28 topics. as you can see from this list, very comprehensive manual that will guide officers in the work that they need to do; that it will ensure that no stone is left unturned; that it will make sure that preliminary investigations are comprehensive, which will greatly assist not only the victims but also the investigators that will be following up on these investigations during the incidents or the day after. next slide, please. in emergency room its of the specifics of the manual, it

encompasses a few areas. it emphasizes the vital role that officers play in domestic violence incidents, and the steps to obtain and enforce restraining orders. it incorporated legality assessment, a nationwide practice that prevents loss of life and serious bodily injury in domestic violence cases. i'll have you no he that this has been a pilot for a while in the bayview, but our plan is to roll out legality assessments citywide. it highlights signs of strangulation and investigative protocols because of its exceptionally strong predictor of legalities, and it discusses dominant aggressor factors and includes a checklist for domestic violence investigations and relevant department bulletins and general orders. next slide. this is an example of the domestic violence legality screen. this is what officers in the

field -- currently, they're using this in the bayview, also the upper bay phone app. the paper version of this will be rolled out citywide, and it gives us the opportunity to examine the threat of the victim and the potential for further violence on the victim, and it's a great tool that is used -- that will be used by the patrol officers and followed up by the investigators. next slide. these next four slides have to do with a supplemental checklist. years ago, we had a two-page checklist, now a four-page checklist, and essentially the improvements on all four of these pages have to do with children being present, additional diagrams of the body, medical treatment, and then firearm and weapons, strangulation, suspect threats, and risk identification. this really gives the officers an opportunity to not miss anything but also to be as thorough as they possibly can when investigating domestic

violence. next slide, please. we can move onto slide 15, if you wouldn't mind. this is an advocate referral form. this referral form is filled out by the investigator. the domestic violence advocates have being assess to this information and helps us do that warm hand-off from the victim to the special victim's unit to the district attorney's office to really support them. next slide, please. these two final slides are -- are special victims follow up cards. these special victim cards will be possessed by every officer in the department, and we encourage everyone as part of the policy to pass out these cards and provide this information. i say encourage, but it's mandated in these investigations that our victims and our witnesses and families get this important information for follow up. last slide, please.

last slide, one more. the final thing i'd like to say before, of course, we'll take questions, and i have the subject matter experts here to assist me, but for the community that's listening tonight and the public that's watching this presentation, we really want to encourage if you are a victim of domestic violence, to please call the police department and let us assist you and let us support you. we always are concerned about underreporting or families not reporting domestic violence, but we're ready and willing to assist, and with that, i'll take questions. thank you. >> president cohen: commissioner hamasaki. >> commissioner hamasaki: thank you, president cohen. i just wanted to say a big thank you to everybody that was involved in this. i know i spoke to members of the working group during the

process when things got a little bit sticky at times, and there were things put in place for a stronger and more fuller d.g.o. the fact that the manual is equally enforceable as a policy, i think, is something that was a concern earlier in the process, but what you're saying now is it's the exact same thing, commander. is that accurate? >> yeah, that's accurate because as the police department adopted d.g.o. 6.01, that's a department policy that must be adhered to. >> commissioner hamasaki: okay. i saw in the use of civil stand byes, which are pretty standard

to keep no further incidents from happening. it's a role that the department plays in keeping further crimes from happening again, so i'm glad to see that in there. i don't have any questions. i just wanted to say a big thank you to everyone. this is a domestic violence investigation, and it is incredibly important, and the reason there's a manual is it's hard to learn to do it right. i guess i had a question that i had written down. where is the group or the department at on training on all of this? i know there's a ton of new materials here, and how soon is that going to get rolled out? >> well, what we're looking for, too, is once we have this adopted, and of course, we have a meet-and-confer process, but simultaneously, we're thinking through all the aspects of training. elise hansel, department on the status of women, have come up with some ideas. i know they very much want us

to hit the ground running. i think we want to use technology like vimeo to get the word out to officers. i know i went over it quickly, but on the slide, there's about five or six things we want to do to get the word out. 41 page manual, a lot of material, and five or six-page list, it's a lot of materials, but we want to get it right, and we're already thinking about it right now. >> commissioner hamasaki: great. thanks so much, and thank you to everybody who worked on this. >> thank you. >> president cohen: any other commissioners want to lend their voice? all right. none? okay. thank you for the thoughtful presentation that's thorough. do you have subject matter experts that want to speak or contribute in any way?

i don't know if they're able to. i'm looking at you, commander. >> yeah, they're here to support me. they're like the phone-a-friend, but they're definitely here. they're subject matter experts, inspectors florez and keen, and they train all the department members on this topic. >> president cohen: that's amazing. i appreciate that training. it's so important. sergeant youngblood, let's take public comment. >> clerk: for members of the public that would like to take public comment on-line item eight, d.g.o. 6.09, domestic violence, please press star, three now, all right, and we have one caller. good afternoon, caller. you have two minutes. >> hello? >> clerk: hello, caller. you have two minutes.

>> hello? >> clerk: hello? >> yes, am i on? >> clerk: yes. >> pardon me. very quick. good evening, president cohen, chief scott, police commissioners, deputy chief lozar. this is former prosecutor, 31 years at the d.a.s office, liz aguilar tarkey. many of you are my friends, and i prosecuted domestic violence under three administrations. i want to applaud the collaboration of the police department with the domestic violence community and so many people already mentioned, of course, by deputy chief lozar on this draft. i urge you to adopt it. san francisco has also been at the forefront of innovation, and this could be a model for police departments all across our state. i was honored to have worked on this project closely with beverly upton and others that i

won't mention or i'll exceed my two minutes. so i urge the adoption, and there will give our wonderful san francisco police officers the guidance and tools they need to properly investigate all cases of domestic violence and stalking and to keep victims and families safe. >> clerk: thank you, caller. and commissioner, there are no further public comments. >> commissioner hamasaki: if we are ready, i would move to adopt the d.g.o. and the -- and the domestic violence manual. >> commissioner brookter: and second. >> commissioner hamasaki: president cohen, we can't hear you.

>> commissioner brookter: vice president elias -- oh, she's having some technical issues, it looks like. there's a little triangle. do we rochambeau. >> commission secretary, are we out of quorum? >> clerk: we are out of quorum. >> okay. can we take a break while we reconvene? >> sergeant youngblood, beverly upton called in and wanted to comment. she texted me, saying she's trying to call in. >> commissioner youngblood, without a quorum, we shouldn't proceed with the meeting, so

can you please pause and have miss upton be the first person to proceed once we have a quorum. >> president cohen: hi, i'm back. >> clerk: all right. >> president cohen: so we should have a quorum. >> clerk: i think commissioner de jesus is back, so we do have a quorum. >> commissioner dejesus: okay. i've been here, so cindy's the one who's offline. >> clerk: okay. perfect. and so president cohen, there's been a motion and a second to adopt -- to adopt this. >> we also had one public comment in the queue. >> president cohen: okay. let's go ahead and take public comment, so we'll go ahead and take the motion. >> sergeant youngblood, both

vonne and beverly upton are trying to call in, but they're having trouble get through, so if you could explain how to do it. >> clerk: sure. if they're logged in to webex, they can press star, three. if not, they can call 415-655-0001 and enter the meeting i.d. 146-768-4167. press pound, and pound again, and then star, three.

>> president cohen: are we waiting on public comment? >> clerk: yes, commissioner. >> president cohen: okay. >> yeah, sergeant youngblood, it seems like they're having difficulty, so i'm not sure... >> clerk: copy chief. unfortunately, even if they're on the line, everybody's anonymous, so i'm not able to, like, pick them out unless they press star, three.

here's one. >> hi, good evening, commissioners. beverly upton -- >> clerk: go ahead. you have two minutes. >> oh, good evening, commissioners. beverly upton, san francisco domestic violence consortium. can you hear me? >> clerk: yes. >> okay. very good. i just want to thank the community, all the leadership at s.v.u., the rank and fall, tony florez, john keen, and wilbur williams -- can you hear

me? >> clerk: yes. >> okay. this process really started four years ago, so i -- can you hear me? >> clerk: yes. >> okay. so any way, i just wanted to thank everybody. we started this process almost four years ago with liz tarkey and tony florez, and it's really grown over the years. you heard all of the community-based organizations and leadership from the police department. we really think that as a next process will be training. i'm so sorry. i can hear lots of conversations. the training will be so

important in this, and will help elevate domestic violence in the lgbt nonbinary community, and so many more. the deaf and hard of hearing community will benefit from this, every san franciscan will benefit from this. we want to thank the department of police accountability for helping us do this, and thank you for your patience and helping me get through. it's been an honor. thank you. >> clerk: good evening, caller. you have two minutes. good evening, caller. you have two minutes. >> hi. this is [inaudible] with bay area legal aid. are you able to hear?

i'm not sure i have a good connection. >> clerk: yes. >> okay. i just wanted to thank members of the community that worked on this as well as sfpd, all members of the working group, thank you for pushing this through after four very long years of working on it. it was a true community effort, and i think that the final product is a really important manual and d.g.o. and go a long way towards protecting domestic violence survivors and san francisco for a very long time. i just wanted to draw attention to the civil stand by issue that was mentioned earlier. it's one of those small practical things that takes place in the trenches and on the ground that survivors have

dealt with for years, and the fact that it has made it into the manual and the fact that it's been a collaborative process to get the language right, so i'm very grateful that the working group and the department took those concerns seriously from the community and from our clients which are the ones that we're all here to work for and here to protect, so thank you very much for that, and i do appreciate all the participation of the working group and community to get the d.g.o. passed, and thank you very much. >> clerk: and commissioner, that is the end of public comment. >> president cohen: thank you. all right. >> clerk: and president cohen, you do have a -- a motion from commissioner hamasaki, and a second from commissioner brookter to approve formal meet-and-confer. >> president cohen: all right. and colleagues, it looks like

we can take this without objection. all right. without objection, this motion passes unanimously. thank you. sergeant, please call the next item. >> clerk: line item 9, publg comment on all matters pertaining to item 11 below, closed session, including public comment on item 10, vote whether to hold item 11 in closed session. sit, if members of the public would like to vote on item number 9, please press star, three now. and there is no public comment, commissioner. >> president cohen: all right, great. so i'll -- i think we take a motion to go into closed session? >> clerk: line item ten is to vote to go into closed session. >> president cohen: all right. call line item ten and let's take a vote. >> clerk: line item ten, vote

on whether to hold item 11 in closed session, san francisco administrative code section 67.10, action. >> president cohen: is there a motion? >> commissioner hamasaki: so moved. >> vice president elias: seconded. >> president cohen: all right. if we can take that without objection? without objection, we're going into closed session. the motion passes. thank you.

>> president cohen: motion made by hamasaki and seconded by commissioner elias. next item, please. >> clerk: item 13, adjournment, action item. >> president cohen: okay. we need a motion and a second. >> so moved. >> second. >> president cohen: item passes without objection. good night, everybody.

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>> this is the regular meeting of the building inspection commission. i would like to remind everyone to please mute yourself if you're not speaking. the first item on the agenda is roll call. president mccarthy... [roll call] >> clerk: we have a quorum. and the next item is item 2. president's announcement.

>> president mccarthy: good morning, and welcome, everybody, to the building inspection commission meeting, december 2020. sonya, can everyone hear me? doing a sound check, okay, good. i'm the president of the building inspection commission and i am joined today by my fellow commission members along with the director patrick o'riordan and the senior d.b.i. staff. as reported recently by mayor breed and public health directive, the city is unfortunately experiencing another increase in covid cases and hospitalizations. resulting in more restrictive city-wide measures. that will hopefully once again successfully reduce the pandemic infections and the hospitalizations. covid-19 remains active in our community even though yet we now have a federal, state approvals of vaccines and thus yet there is definitely light at the end

of the nearly year-long covid of pain and loss. until the vaccine production and distribution are more advanced, i continue to urgently ask the customers and the public to support our ongoing need to follow all health protocols. which remain essential for the public health and safety. it is essentially important for our customers to follow protocols when they come to 49 south van ness to drop plans or apply for non-planned permits on. behalf of the commission i thank all of our customers in advance for their diligence and ongoing support and, again, i thank d.b.i. leadership and staff for their ongoing heroic work during this complicated and still threatening circumstances. i also want to respond to the

arts guild in the chronicle titled "san francisco building department is a mess." not only was i frustrated with such an infactually in my opinion incorrect piece, but i also felt for the employees who have overcome so much in these difficult times. i wanted to address inaccuracies in the article and correct the record. we all know some changes have -- we all know that some charges have been filed against high-profile department heads but they were from other departments. no one name or face defines our department. the -- excuse me, the mission was mentioned yet again, and despite the fact that the records show that d.b.i. performed well. this permit set in planning for eight months and is currently right now under review by the department of public health.

while these delays are very unfortunate, this is not a building department issue contrary to the quotes in the article. d.b.i. does not have -- does have -- excuse me -- does have an online system. our system allows anyone to check on the status of any plan checking permit or complaint online. the article uses an example and when i looked into it further i discovered that there was a notice of violation for working without a permit. this work was triggered -- this work triggered a.d.a. standards which are hard -- really hard -- for small merchants to comply with. these are not d.b.i. standards, these are federal standards. in recent weeks i have watched the board of supervisor sub-committee hearings and listened to the conversations about prohibiting permit expediters. while i agree with much of what

they are trying to accomplish, i respectfully disagree with the directions that they are going about it. >> we lost you there, we can't hear you. >> president mccarthy: the building -- can you hear me guys still? yeah? can you still hear me? >> yeah. >> president mccarthy: the state building code -- let me start here -- the permit process is complicated. the state building code has over 6,000 pages. and in addition the san francisco amendments add another 1,000 pages. each year our approval process has become more and more entangled with complexity by our legislative body trying to respond to our ever evolving society and needs.

it was only a few weeks ago that the all electric building legislation was passed. this new law will bring with it an array of new challenges for both the department and our customers, but as a city that holds itself to high values, this department must move forward and adapt to meet the needs of customers who will face these new complexitys and challenges. these complex codes, while some hire permit expediters, but the process needs to stay open, transparent and accessible to the general people who choose not to hire an expediter. i feel very strongly that we can do more to achieve this goal. i was hoping that we would have had this conversation back in march, but, unfortunately, it has been all hands on deck in the department with covid-related issues.

at some point in 2021, when we get through covid, i would like this department to present a report to the commission about ways to improve the user experience and provide as much transparency on the permitting process as possible. a few examples -- and i want to stress that i'm open to any and others are -- a plan to create a d.b.i. as a concierge program to provide the public with the same advantages as those who hire permit expediters. a team to assist and explain the nuances of plan checking to those who need assistance. i would also like to have a liaison to attend the weekly planning commission to help to explain building department codes and policies and identify conflicts between building codes and planning codes. we are also in the midst of

developing a new process whereby those who have previously violated permit laws in the past undergo rigorous plan check review process. i also think that we should implement a strong media presence to educate and to inform the public with what we do and help to break down the negative perceptions. i recommend that the management assign a liaison who would reach out to every board supervisor for routine updates so we can keep the lines of communication open and transparent between our services and our customers. and, finally, we need to revisit, restart, and reengage on finding a better online system where the other system failed us. 2020 has been remarkably tough year for all san franciscans.

we have an opportunity to use 2021 to do better. let's embrace what we have learned and improve on our weaknesses. madam secretary, that concludes my president's announcements. >> clerk: thank you. is there any public comment on the president's announcements? >> there is one public comment. >> clerk: okay. then on the president's -- just one moment. >> hello, henry? >> caller: yes. >> you're unmuted. go ahead. >> caller: okay, great, thanks, thank you. good morning, commissioners. my name is henry camilois, a

caster of d.b.i. for over 45 years. through this year the interim director o'riordan took over the reins of d.b.i. faced of the challenge of moving to a new building. in no time we were hit with covid and that was really making it difficult to keep issuing permits on the calendar. however, thanks to the interim director o'riordan, the assistant director and everyone at d.b.i., the process continues as best as it can considering the circumstances and, yes, it has been a struggle. recently an article came out in "the chronicle" about a past member -- of not only the planning commission -- but also the building inspection commissioner that had wanted to build a gazebo in the backyard. she was claiming to get a permit from d.b.i. i'm appalled and i find it difficult to believe that she was unaware what the process was. and yet she could have built a

gazebo not exceeding 100 square feet and eight feet without a permit. d.b.i. is absurd, and the permit is sending out invitations for appointments (indiscernible), however, once an application is filed it seems to languish. i don't know if it's done as a team or not, but the agenda should be prioritized and it would be good to have a team that does just that. interestingly, i'm finding the planning and processing of applications in a matter of days and from d.b.i. i'm told that it's three months if i even get a response to an inquiry. lastly, thank you president mccarthy, for the extraordinary presentation. you are right on. this process is getting so complex, it's hard for us -- even architects to go in and process a permit, no matter which department you want to go

to. i have been doing this for many, many years. i remember the days where, you know, you could walk in and it was really, really simple. no longer. thank you once again for allowing me the chance to speak to you and i wish you all a happy holiday. thank you. >> clerk: thank you, henry, for your comments. next speaker, if there is one. >> there are no more speakers in the queue. >> clerk: our next item is item 3, general public comment. the b.i.c. will take comments on matters that are in the public jurisdiction that are not part of this agenda. there looks like there is one person with their hand raised. john? >> you're unmuted, caller. >> clerk: all right, thank you.

>> caller: hi there, my name is moisa garcia, and i live on van ness and i am calling to express deep frustration with your housing inspection services. i feel that only until a matter is risen to management level or to your level am i actually ever heard. i filed a complaint in july about some very dangerous entry stairs to my unit. and i only ever heard back from an inspector a month later after i emailed the various department heads and the head of d.b.i. and even though i have been in contact with your department and inspector, i filed a complaint on october 28th for a variety of things that are happening inside my unit. i heard back on november 9th about scheduling something, and i didn't hear back until november 23rd about having an on-site inspection that you felt

that was necessary. and now it's been three weeks and i have not heard back at all from a housing inspector that i have been in contact with for months. this is ridiculous. we're living -- we're living in a pandemic and i'm constantly home as well as my housemates, and it seems that this department doesn't even care about what the conditions are of this unit. and i would really like to hear back from someone as soon as possible. thank you. >> president mccarthy: could you state your name. moises garcia, 1457 van ness, 94100. >> president mccarthy: thank you for that, mr. garcia. >> one more caller is in the queue.

>> president mccarthy: sonya? next item, sonya. >> clerk: i forgot to unmute myself. 4a is commissioner's questions and matters. inquiries to staff. at this time, commissioners may make inquiries to staff regarding various documents, policies, practices and procedures, which are of interest to the commission. >> we will go through the normal way. vice president sam moss? >> vice-president moss: no, i'm okay right now. we can keep going. >> president mccarthy: thank you, vice president. commissioner alexander-tut please. >> commissioner alexander-tut: yes, i have a question somewhat regarding what -- (indiscernible) so let me know if this is -- anyway, let me

know if this is inappropriate, but around a better forum for this, but i was curious also regarding the article -- is somebody who is -- whoever it is, i don't care if they're on this commission, but someone who is not a professional who works in d.b.i. all the time, is there a place where people can go and say do i need a permit instead of having to hire somebody to make that assessment for them? does that exist? >> so, you know, in anticipation and i do get the question. so what i would recommend is that in the next item 3, commissioner alexander-tut, that you give it some thought and we'll calendar something in january that we could address and talk to those questions for you. and if there's anything else that you want to add in there, we can make it a line item to kind of, you know, to address pretty much what was discussed in that act and so on. because i know that we have a

lot of questions as commissioners on it. so i'm quite okay, if that works for you, i'm totally okay. >> commissioner alexander-tut: that works for me and having this as an agenda item and hearing public comment on it and being able to ask questions because as commissioners we want to have, you know, to be able to answer questions as well and to understand, so i appreciate that as an agenda item. thank you. >> thank you, commissioner. >> president mccarthy: next commissioner is commissioner kevin clinch. >> commissioner clinch: nothing, thank you. >> clerk: commissioner jacobo. >> commissioner jacobo: thank you for those comments on the article and i look forward to working on this in 2021 and finding solutions to be more efficient and more transparent, i think that this ties into what the commissioner alexander-tut also mentioned just about simplifying some things and

making it very obvious and accessible to people that otherwise might not have the ability to do this. i think that is a benefit, not just for the department, but i think that it would be a benefit for the average san franciscan to be able to get through that. so that's just kind of a general comment. and secondly, there's something that i wanted to bring up that i brought up at past commissions around our departure of our prior director and the information that came out in the news and everything else. i understand that there's an ongoing investigation, or has been, but it would be very helpful i think to be able to put out the information that we can put out about what we've learned, what has happened, and what we've done to mitigate some of the improprieties that may have occurred, right? i think that this is a good service for us and i think as transparency as commissioners and i think that for the general public to try to build this

trust, and this is what we know and this is what we can say, and here's what we have done and here's where we are going. and it would behoove us to do that. we're now in december and it's been quite a number of months and i would like to see something like that in the coming year. so that's just my one piece. >> president mccarthy: perfect, thank you, commissioner. and commissioner jason tam. >> commissioner tam: and i think that commissioner alexander-tut touched on everything that i would like to find out as well. and no comment at this point. >> president mccarthy: thank you, commissioner. madam secretary, b please. >> clerk: item b, future meetings and agendas. at this time, the commission may discuss and take action to set the date of a special meeting and/or determine those items that could be placed on the agenda of the next meeting and other future meetings of the building inspection commission. our next regular meeting will be

on january 20th, 2020. >> president mccarthy: so vice president moss, please. >> vice-president moss: you know, i want to thank you, president, and for everyone else's comments. you know, specifically with what i'd like to know is staff's thoughts on when it comes to a permit expediter. i think that it's very easy to say that we should have a system where no expediter is needed -- that is true. and -- but, you know, also the expediters have come out as president mccarthy said, you know, and just complicated legislation on top of legislation on top of legislation, both from the federal, state and the local. but i'm wondering if there's statistics on, you know, the number of times an individual has to engage an expediter or was told to engage an expediter by the building department staff

and did that to move forward, as opposed to just being able to apply for a permit and to receive it. because, to be frank, whether or not it's true, if the public feels they need to hire an expediter to accomplish anything with the department of building inspection, then it might as well be true, and we need to address that. so i'm really hoping that can specifically be an agenda item. and it can certainly be included with everything else that has been said today but i think that it does -- it does touch upon a lot of what the article is suggesting that you need to have the monetary privilege and the -- you know, the industry ability to hire these very -- i mean, the term "expediter" insinuates that other people are going to have to go slower so that you can win your race. you know, what i'd like to know is the staff's opinion on how we get to the point where everyone can simply apply and move forward? thank you. >> thank you, good comments.

>> president mccarthy: commissioner alexander-tut maybe you can frame that based on what you are hearing? >> commissioner alexander-tut: so i think it would be helpful to have -- maybe with a regular hear ago -- on the permit process. and where the department says, you know, it kind of addresses the -- the questions that have come up as well as the use of the expediters. and the -- i think that it's always to better hear first, right, to hear from the public. and to hear those concerns. and then to be able to have perhaps an across city

department that follows that about how can we do this better. if the expediter is not needed just for d.b.i., but maybe to negotiate the different departments, maybe we need a city liaison for the departments that will provide that service and walk you through those departments. and if you don't want to do it, you can hire someone to do it, and you can hire someone to do anything that you don't want to do pretty much, but it's a necessity to functionally navigate. and if things like that already exist, some of us don't know, so the public may not know, and it would be helpful to understand, you know, what is and then, you know, what -- why are they, you know, what are the holes. i would be really be curious to find out if the expediter, like, i understand they have to register with ethics, and i think that what i'm hearing from people is that there's a series of questions that we have that

probably don't fit into one meeting. so i would either say that it's a special meeting or, like, a series of meetings -- hearings over time where we are kind of trying to address, you know -- like some of these issues but not take on the full haul in one d.b.i. sitting. i think that most of us would find that confusing because we have so many questions about expediters and so many questions about the service process and so many questions where we are going. and, you know, where we are. and i think that it would get very confusing in one sitting. so my guess is to break it up into a series. and i do want to echo that there are questions about, you know, what has happened with the previous director. and questions about internal controls around accusations of corruption. i would love to find out that

these things, you know, that we -- that all of these -- you know, we have great internal controls. i think that is something that the public wants to know as well. but, again, like, these cannot -- i believe that this covers -- even if i could sum it up in one sentence, i don't think that it's a one hearing deal. what i am hearing from people is that folks want to know -- the public really wants to know, you know, what is -- what is the way that we -- we interact on permit issues with the most efficient way to get things done. and then i don't think that the public likes to hear the blame game from within the department, right? and i think that's fair. it's also fair for us to say -- this is a d.b.i. issue, however, you know -- i know this is an ongoing issue that many people have tried to deal with, but i think that there are overall questions in the permit process that, you know, deserve the time that it will take to actually

address them. so i can't -- i can't summarize in one sentence. because i think what i'm hearing is that there's a series of questions here. it will be our work for 2021, it sounds like. >> president mccarthy: commissioner alexander-tut, thank you. commissioner clinch. >> commissioner clinch: nothing to add. >> president mccarthy: commissioner jacobo. >> commissioner jacobo: i want to add support to the comments from commissioner alexander-tut. and call it a public information campaign, because if there is a misconception or an idea -- or a fact or something that could be made better, right, all of that rests on the fact that people may or may not have the correct information of what is being done, how it's being done, etc., right? and so i think that the first step is to kind of break through all of that and that in and of itself i think will be part of some of these ideas. but i think that it's also a

public benefit to have that transparency so folks are able to understand it. and from there it's the work of trying to make it more efficient. i mean, the transparency lends itself to the efficiency in collaboration hopefully with other departments. because it is not just d. d.b.i. here, to be clear, and there's work to do in planning and various city departments. bureaucracies are complicated and there's a lot of interweaves and at the end of the day it just impacts the average person from being able to get what they need from the city to benefit (indiscernible). so i think it's a series of meetings. i don't know how we break that out, but i'm here for it, and definitely want to commit myself to helping to do that for 2021. >> president mccarthy: thank you, thank you, commissioner jacobo. who did i miss? commissioner tam, please, sorry. >> commissioner tam: thank you, president mccarthy. i think that all of my fellow

commissioners have (indiscernible) but i actually think as well that there's some resources, and right now it's a lack of education and information for the public in some sense where, you know, there's a lot of people that don't understand the process. and maybe we should have workshops and additional resources to kind of help to guide the process. and that's why, you know, i think that some people have these expediters because they don't understand the process. if we could educate the public on how to do something or which department to go to, and maybe having an information (indiscernible) it would be something that i thought that we'd like to explore as well. so, thank you. >> president mccarthy: thank you, commissioners, and i appreciate everybody's comment there is. i like where the conversation is going and i do understand the complexity of trying to do this. so i do agree that maybe this should be done in a series of

meetings to help to steer the department in this report to help to create a more user-friendly department. and i think that could be done over a series of meetings. so if you would bear with me, what i would do is to send out a potential game plan on that to the commissioners before the next meeting and you can give me your input if you think that we're going the right direction. i once again want to commend my commissioners' comments and the get done type of policy that you really would like to see in place. and, you know, the other part is the media. sometimes i find it very frustrating that they just don't do the heavy lifting and the fact checking that needs to be done and it gets tough for me over these years, and many years in this department, to read in the newspaper, you know, this blame game. and i do understand from the public's point of view as commissioner tut's point of view

that they're really not interested in whose fault it is, they want to get to the system that is in place. so i do agree with that. so with that, thank you, commissioners and i will followthrough with you on the next meeting on how we strategize and agendize. madam secretary, next item, please. >> clerk: okay, thank you. commissioners, please we'll have public comment on this item, it was brought to my attention that we had a couple of callers in the queue that we have missed and they were for a previous item. and also for the record, i just wanted to announce the public comment call-in number is 1-(415)-655-0001. and the access code is 146 975 9992. and to raise your hand for public comment on a specific agenda item, please press star, 3, when prompted by the operator

so that you can speak. and also president mccarthy, interim director o'riordan is in attendance, so after we take care of public comment we can do our proclamation that we had for director sweeney. >> president mccarthy: perfect. as a point of order, madam secretary, the public comment that we're going to go back and listen to, is it on item 3 or 4? >> clerk: we don't know exactly but we're going to just take all of the public comment that we have at the time. >> president mccarthy: okay, thank you, madam secretary. >> clerk: all right, john, we can go ahead with that public comment. thank you. >> see if there are callers in the queue. caller, you are unmuted. >> caller: good morning. i have been observing since 2013. i need to really make an important point here. we need to separate words from

action. you know, i have listened to a lot of aggressive and sincere ideas about fixing things, yet without a detailed work plan, timeline, it's just are the rhetoric. so i would like to give you an example, if you looked at the b.i.c. meeting from february 21, 2001 there was a detailed discussion about the problem with unpermitted demolitions. and it referenced a definitive time from 1996. this stuff never gets fixed. that's why you folks have zero credibility. i also would suggest that you look at making transparency and enforcement. there's no reason that the n.o.b.s can't be on your website. requiring people to come to your building to see -- now it really

doesn't make sense in this day and age. and the last thing they would say is that many of the problems, you know, in the worln be solved with simple solutions. so why don't you guys have f.a.q.s, frequently asked questions and responses to those comments. what do i need to get, you know, and what circumstances do i need to get a permit? we don't have to have, you know, a huge committee -- i mean, common sense can fix these problems if there's the will. and i think that's the problem. the public does not see the will. thank you. >> one more caller in the queue. >> caller: good morning, commissioners. can you hear me okay? >> yes. >> caller: great, thank you. good morning, commissioners and

thank you for your time and president mccarthy thank you for yours and your comments, mr. i am kevin o'connor and i called last month about my property. i feel like i'm involved now and i want to call every month with comments. i read that article on saturday too and even though i am somewhat partial to some of the comments, agree with you very much, mr. mccarthy, that it's a little bit unfair. i want to start by saying that for the greatest part -- and not the greatest part -- but the greatest part of dedication of the staff starting with your own sonya harris, who is incredible, and multitasking and working after hours, for the most part, everyone is trying to do a really, really, really great job. when you talk about some of the issues like, you know, this new policy regarding electricity -- everything created in policy in my opinion is for the public

betterment and for the citizens of san francisco. and it is so complicated and complex. i'm not going to complain about the rules but i am going to talk to you a little bit about the inability to adjude caught all f their rules. i hate going down and having to get a single permit for every item on a major remodel. maybe one permit with addendums to that perinit and still charge the same fees and make it more streamlined. but i do want to also talk about expediters and the problem with that because i in the past have hired expediters because i was under the impression that would be a good thing, that it would be helpful. and the three expediters that i have talked to in the last six years have turned out to be criminals and they were of high standing. so how do we at the same time work efficiently with the process of d.b.i. by hiring people that you assume to be professionals, and these guys were at that time talking the

best game, and i've got to go. so i just want to speak to that, like, here we are and also, about your comments, miss tam, about liaisons, great idea too, but, okay, i have to go. thank you very much, commissioners. merry christmas. >> president mccarthy: was there a fire alarm there. >> thanks. our timer. that's the timer that we have. i thought that it was a fire alarm. >> no. sorry. >> is that new? i don't think that i have heard that before? >> clerk: it does that once it gets towards the end. towards the end of the time. >> president mccarthy: thank you for that. >> clerk: no, thank you. okay, thank you very much. all right, our next item. now we can go to our

proclamation, president mccarthy. >> president mccarthy: thank you, madam secretary, and we're taking this out of order here because our interim director had a meeting this morning and he wanted to be here. so you are here, patrick? >> yes. yes, i am. thank you. >> president mccarthy: i want to read something into the record here if i may. so on behalf of the commission, i wanted to thank and to congratulate deputy director of inspection services, ed sweeney, who is taking his well-earned retirement from the department at the end of this week i believe on december 18th. deputy director sweeney has been one of the department's leadership -- leadership pillars for more years than i can remember, and he has rendered outstanding building code, permit review and inspections and code enforcement and professionalism throughout his career with d.b.i. and with the

city and county. ed began his distinguished career nearly 22 years ago with d.b.i. on january 25th, 1999. when he -- if you could mute there, sonya -- when he joined the department at -- as a 6331 building inspector, he was promoted into a 63334 chief building inspector in november 2002. and then promoted again in august 2008 to 0953 deputy director, a position that he's held for the past 12 years. we wish him every possible success and well-earned retirement and deeply appreciate the skillsets and the expert judgments that he's provided to the customers, d.b.i. directors, the commission, and many other city review agency, staff, for more than two decades.

you will be very much missed, ed, by those of us who have benefited time and time again from your wise advice, counsel and very kind way of doing business. so with that i think that i'd like to hand it off to the interim director o'riordan for his comments, thank you. >> thank you, president mccarthy. we are here socially distancing and with masks on. and i have been very honored to present to edward this award. and as the director of inspection services and he's retiring after nearly 22 years of service to the department. i wanted to thank him for his many contributions. he's served as the lead inspector, senior building inspector, and chief building inspector and the director. he has a deep knowledge of this

department for two decades and it will be a shame to lose so much knowledge. and in his retirement we wish him well in his retirement. thank you, edward, for your service. we are envious that you're able to sleep in now and please keep in touch. i want to present you with this on behalf of the agency. thank you. [applause] >> president mccarthy: ed, can you say a few words there. you're usually never short of a few words. >> yeah, i would just like to thank everybody for almost 22 years here at d.b.i., from the directors and to the rank-and-file people, commissioners. i would like to thank everybody for the professionalism of this department and i look forward to visiting frequently.

and i won't go away. thank you. >> president mccarthy: thank you, ed. any other commissioners, or anybody else that would like to say a few words? >> i was stepping in to say that this is also a certificate from the building department, on behalf of the commissioners. thank you. >> president mccarthy: thank you, thank you, ed. i would like to open it up to anybody else to say a few words if there is. >> congratulations on retirement, ed. >> yeah, congratulations. get some rest. >> congratulations indeed. you will be missed and enjoy your time relaxing. >> indeed, congratulations, and thanks for welcoming the new commissioners to the team.

>> congratulations. >> president mccarthy: i think that is it, ed. thank you so much. and keep the phone on, we're going to still need some advice, okay? >> clerk: okay, thank you, guys. >> president mccarthy: we'll talk soon, okay. bye. >> clerk: great, thank you, everyone. congratulations, again, to ed. and we are on to our next item, item 5. update regarding d.b.i.'s initiatives to accelerate permit processing during the health crisis. >> hi, sonya, can i have -- can i share my screen? >> president mccarthy: good morning, christy. good morning. >> good morning. good morning, president mccarthy and commissioners.

the assistant director. i'm going to go through a quick presentation on -- with an update on our permit services. so as a reminder, we have for our current permit services we have our in-person services which are the over-the-counter permits. we issued no plans over-the-counter permits from 7:30 to 9:30 a.m. we had averaged about 45 a day but that seems to have tapered off in the last couple weeks, i think going into the holidays things are slowing down a little bit. for our over-the-counter with plans we offer appointments for customers to drop off their plans between 9:30 and 3:30 p.m.. and i will talk a little bit about that in a later slide. and for our new in house permits and folks email us and we start the intake process. we also have the auto generated

permits that people just go online to get, the trades permits, plumbing and electrical and mechanical, boiler permits, and then the re-roofing permits that we brought online in october. and we expedite any emergency permits and we are using electronic plan review for the use with the partnership with the planning department and for the in-house permits that were submitted electronically whether we were using only d.r., and then for 100% of affordable housing and development agreement projects. and starting next month we'll be using electronic planned review for the projects that are eligible for prop h., which you may recall that is -- was recently passed by voters and speeds up the approval process for small businesses trying to get permits to make

improvements. so i want to talk about our numbers. as you recall when shelter-in-place went into effect, we were issuing and we were doing only electronic plan review and issuing about 50 permits a day that was down from the 110 permits a day that we used to issue pre-covid. and we have slowly been able to ramp that back up once we launched the curbside and we got that up to 70. and now we are issuing close to 100 a day, so we're still doing, you know, just under what we were doing pre-covid, even under these, you know, impacted circumstances. and cumulatively, since shelter-in-place, we have issued more than 34,000 permits and that includes the trace permits that people get online, as well as over-the-counter, in-house review and all of the electronic planned review permits.

so 2,300 of those were issued through electronic plan review. and then that number will continue to go up. and then we've conducted approximately 80,000 field inspections. so, you know, even with the shelter in place, and the limitations on our ability to have people come into the department, you know, we -- people have worked really hard here, the staff has, you know, just consistently shown up. and conducted the field inspections that we need to conduct and issued the permits and have really, really worked hard. so, but, you know, we're still working on addressing the permitting challenges that have come about because of the -- because of the pandemic. we have -- we're implementing technology improvements and making process improvements with the digital processing system. and that -- the permit center recently engaged consultants to

help us to work through some of those e.p.r. improvements that we need to make, especially the work flow improvements. and there's really a need -- the thing that is kind of missing is the electronic plan review is the project management function. it's not automatically built into the tool and so the consultant is going to help us to work through that and to help us to implement project management function. as well as we're still working on the integration with our permit tracking system. and we -- our m.i.s. team, our technology folks, are working -- currently working on automating the no plan kitchen and bathroom remodel permits. so that will add to the suite of auto generated permits that we offer online and so they've been working hard on that and making a lot of progress on that. we -- on the staff level, we arl permit services administrator,

sam, he started on monday, and i think that the director is going to do an introduction of him when i finish this presentation. so we're really excited for him to be on board and bring his expertise. we've also brought in just this week two more permit technicians to help in the central permit bureau issuing permits and then we have six new permit tech one positions starting later this month and they will help us with the customer service as well as to talk about more in the further slide. and those folks are still putting in a lot of overtime to make sure that we're issuing as many as possible and partners with other agencies, the fire department is managing the intake and the issuance for the fire only permits and they have been -- they've really ramped up and they've been issuing another

permit a day and the planning permit has began to use. p.r., and -- e.p.r., and we have the permit center now working with us on managing our customer service functions. and there were some customers waiting a long time to be able to come in and to we added 50% more appointments so we offered 24 and we use a wait list to bring customers in. we have moved up about 500 people into appointments that, you know, so that they could come in sooner, so the folks that maybe were two or three months out, we were able to call them and to say can you come in next week.

so every customer that we offered a new appointment to was able to come within the next three weeks and now we're proactively reaching out to customers and inviting them to come in earlier. so to make sure that if anyone is not aware that the wait list exists we are reaching out and saying that we see you have an appointment in january and do you want to come in this month. so that's something that we have been working on with the permit center and they've been doing a really great job on. for customer service, and there's customer outreach and how we are answering questions, and we had our customer service response rate fell when we were -- we were diverting staff to issuing permits because we had -- as you recall, we need more administrative staff to issue permits. so we're addressing that and that's something that we have been actively addressing in the

last few weeks and we have partnered with the permit center, and they have folks there who have a lot of customer service experience, so they're helping to manage the customer service team and they create a new system for treeaging and, you know, the requests that are coming in and assigning replies to the team. and they're managing the calendar and ensuring that there's accountability and we have started rotating some of our permit services staff back into the customer service function, which helps them -- which helps us to be able to offer folks the ability to tele-commute which is important right now when we have a surge of covid cases. and also to just help us to make sure that we're staying current on the customer service requests. and and now that they have brought in consultants to help with e.p.r., and we have ramped

up that -- that effort. and we are on friday doing -- director reardon and the chief building inspector joe duffy and others are going to be doing a customer -- hosting a customer update to -- yeah, to educate the big construction sites on how to make sure that they're complying with the health and safety restrictions and keeping people safe on construction sites. and then we've been actively reviewing our in-house review submittal permits process to make improvements, and it was mentioned earlier about creating a track for addenda and revisions to make sure that those are being processed, you know, efficiently and expeditiously. so we're really looking at improvements that we can make there to make sure that -- you know, that those permits are being efficiently processed. and that concludes my

presentation. thank you. >> president mccarthy: thank you. >> commissioners and president mccarthy if i might to chime in here. it's my great pleasure to introduce sam who started on monday as our chief administrative officer for permit services. sam brings more than 30 years of experience as a building official and an engineer and a plan reviewer. in addition to his professional and leadership experience, i am particularly excited for him to bring his technology leadership to the department to help to modernize and to streamline our permit services. sam has been a member of the technology and innovation committee for tabo for the past four years and has published his recommendations from how to adopt technologies to improve building department

productivity. this is exactly what we need and we're working -- as we work through, and we launch our electronic review system. sam will lead the permit services team and manage approximately 80 staff members in the division. i want to also to take this opportunity to thank dan for all of his work. he will take on a new role in managing the review intake for our in-person services. sam, would you like to say a few words? >> yes, definitely, thank you, director o'riordan for the introduction. my name is sam, and good morning, commissioner mccarthy and the commissioners. it is an honor and a privilege to join the department of building inspection team. i'm humbled by being selected to work in permit services. (indiscernible) and working

for world renowned cities and in the county of san francisco as part of my career. throughout my work at the building department, my focus has been around public service and permitting processes to work effectively and with the best customer service possible and the highest degree of professionalism. i understand your frustration and the frustration of the public, we are working diligently and expeditiously to make it more (indiscernible) for all members of the public. i have always advocated (indiscernible) for the department and have successfully implemented many improvements. with covid-19 we are facing unprecedented challenges, and the need for technology in

serving the public is more critical than ever before. i look forward to serving the city and county of san francisco. and i will be here if you have any questions. >> president mccarthy: thank you, thank you, mr. shory, and thank you for joining the san francisco family team. i look forward to working with you over the next years. is there any of our commissioners who would like to make a comment? may i start off with vice president moss? >> vice-president moss: no comment, thank you. >> president mccarthy: commissioner alexander-tut? >> commissioner alexander-tut: thank you, i look forward to your ideas. thank you. >> president mccarthy: commissioner clinch, please. >> commissioner clinch: mr. shory, i'm very excited by the director o'riordan's introductions and it's very exciting with your credentials

and your experience. i think that it will be really helpful to us. and, welcome, and we look forward to working with you. >> clerk: commissioner jacobo. >> commissioner jacobo: welcome, and we obviously look forward to working with you and the talent and the experience that you bring to the table. so we're excited for that. welcome. >> president mccarthy: thank you. commissioner tam, please. >> commissioner tam: welcome to the team, sam. look forward to working with you. >> president mccarthy: okay, once again, welcome, and we look forward to working with you. thank you very much for your comments. next item, madam secretary. do we -- do we have public comment? >> we have one caller in the queue. sonya, shall i unmute it?

>> president mccarthy: unmute them, yeah. >> caller -- >> caller: good morning. >> you're unmuted. >> caller: thank you. this is jerry grantler. i would encourage sam and the new planning commission members to get a copy of the 2007 business process re-engineering study that was very professionally done. and what they'll find is that many of the issues that i think that there were 180 recommendations there to be actively addressed. so i think that is a good jumping off point in terms of looking at business process. you know, there's no point in starting with a blank piece of paper. thank you. >> clerk: thank you. any more callers? >> no, there are not. >> clerk: okay, thank you. and next item is item 6. update on the single room

occupancy s.r.o. program, regarding covid-19 actions. >> hi, good morning. thanks again for prioritizing s.r.o. issues. i have an update. and inspections in s.r.o.s under the pandemic is fraught with danger for our staff. it is also dangerous just to try to live in that kind of a small room with a common shower and bathroom. the staff member that was recognized here a couple months ago, christina moy, signed on for three more months at the covid center, wearing her hazmat suit. and forcing the clean-up order

to make sure that the facilities in the s.r.o.s are clean and safe for people to use. and lots of complaints, you know, it's dicey, trying to deal with all of these issues, but there are some serious issues that we are dealing with day in and day out, and have done so this entire time since mid-march. so -- and we are working closely with the s.r.o. collaboratives, they're providing really important support for the 20,000 residents of s.r.o.s. yesterday the board of supervisors passed a new program for capping rent contributions at 30% of people's income who live in permanent supportive housing. which was an idea that sort of

originated from the programs and meetings that we participate in with s.r.o. tenants. and then there's the homeless in hotels issue that is still going on at the board of supervisors and around the city. and also the mission, we are trying to help a hotel that's got a prior issue. and street lighting for safety, for seniors who live in the tenderloin. so they can walk to their building when it's dark out, because it gets dark really early. and we concluded the annual unit usage reporting that was done in

november where every s.r.o. has to tell us how they're using their property -- i think that we're going to try to move to having a more online system for that, which will move the need to ask for assistance trying to set that up. to make that easier on all sides, so it wouldn't take us hundreds of hours to process all of the information. so it's going to conclude my update. i'm available for questions for this or any other housing issue that you may want to bring up. >> president mccarthy: commissioners, anybody that wants to weigh in? >> this is kevin clinch. i just want to say that i'm really impressed that we haven't had major breakouts, at least reporting through the media with the s.r.o.s. i think that's probably a combination of the efforts being

made by the staff, and the residents and, certainly, staff from the department enforcing things. i just think that deserves recognition and for the record i think that it is pretty remarkable given what we're seeing in the rest of the country. so hats off to you. >> thank you very much, commissioner. it really is -- well, the rest of our staff is putting in the hard work. i appreciate that. >> president mccarthy: okay. if there's no more commissioners, is there somebody else, commissioners? okay. >> commissioner alexander-tut: i just wanted to say thank you, no, go ahead. >> gratitude to the staff. and giving out there every day and making a difference and, you know, it really does make significant difference, so kudos to you all for going through this process. >> thank you very much,

commissioners. >> president mccarthy: okay. with that, if there's public comment, is that correct, madam secretary? >> there's one caller in the queue. caller, you are unmuted. >> caller: oh, thank you. i would like to know why we -- you know, we have the transparency like with san francisco.building i.com. you used to see on there who did all of the permitting, you know, from the intake to the end, and who did all of of the inspections. now when you go on there, it -- it routes you to -- it won't pull it all up. it routes you to the d.b.i. website. and then when you try to log on to that, then it says "records unavailable." you know, in red letters. technical, you know, difficulty. this has been reported to d.b.i.

so rather than transparency that, you know, we're supposed to be seeing, you know, we're covering up stuff. i would like to, you know, to have an explanation for, you know, why that is happening. i mean, it seems to be more obfiscation rather than transparency. can i get any feedback on that from anybody? >> clerk: sorry, sir, we're not allowed to respond to the public comment. but the staff can look into your inquiry at a later date. >> caller: okay, thank you. >> clerk: thank you. any additional public comments? >> no, there's not -- oh, sorry, there's one more caller.

>> clerk: okay. >> wait, sorry. there it is. >> caller: okay, commissioners, henry. i just wanted with what the last speaker said -- no, the p.t.s. does work pretty good. it happens so every often, but on the whole you can track permits, you can track inspections and you can track complaints. you can get some of the stuff -- you can't get some stuff from housing but, honestly, i think that our system is pretty good. i wanted to say thank you to christina moy who i have done a number of inspections with, she's been great. and the other person who is really cool at housing is matt ruden. he gets here when i go in and have to be signed off by housing, he gets right on it. great job, thank you, guys, i appreciate it. and i think that everybody in the s.r.o. appreciates it also.

so that's my two cents. thank you. >> thank you, caller. >> president mccarthy: madam secretary, anymore? >> clerk: i thank you. we are checking on that right now. just one moment, we are checking. there may be one more person. >> caller: hi there, good morning again commissioners. can you hear me? >> clerk: hi. hello, caller, we can hear you. have you called previously? >> caller: yeah, yeah, but i wanted to comment, like i heard today too is that both what that gentleman asked as far as the r.i.p. for all people to do the -- and those other comments they are easily found on your website. and also in regard to the ga zoneo, that -- gazebo, that

article is ridiculous, because it's easy to find out and i can look up by name and the hierarchy is something that you can just google. so if your defense i think that the information is out there and you are trying to be transparent. people can't just find it. thank you very much, merry christmas. >> clerk: thank you. is that all of the callers? >> no more callers in the queue. >> clerk: okay, thank you. okay, our next item is item 7. discussion and possible action regarding the department of building inspections racial equity plan. >> president mccarthy: thank you, madam secretary. if i may, is deputy director tarlis -- >> yeah. >> president mccarthy: perfect, hand it off there. >> clerk: um-hmm. >> good morning, commissioners, paris madison, with the department of building inspection and i'll provide the

department's racial equity action plan. sonya, i'm going to just share my screen, please. >> clerk: okay. and, john, could you please give the screen sharing duties. thank you. presenter, i'm sorry. >> okay. okay, so let's start with just a brief overview. i think that i have made a presentation a few times before to the commission, but i'll give a brief overview of the racial equity action plan. so, actually, ordinance 188-19, requires all city departments to submit a racial equity plan in

response to the racial disparity. and the office of racial equity which is a human rights department, developed the framework and strategy for the plan. the plan is in two phases. the first phase is a plan focuses on internal programs and policies. primarily focusing on workforce issues such as recruitment and hiring, retention and promotion, and discipline and separation and diverse and leadership and management and culture of inclusion. and also there's a section for boards and commissions. the second phase is focused primarily on our external programs and services and policies but that won't begin until some time next year. and actually it's goodbye toy a senior plan and -- to be part of the racial efforts and the plan is updated annually. so a little bit about the process. we received instructions i think that maybe in july of this year 2020, from the office of racial

equity. the department -- our department has two racial equity leaders and i'm a racial equity leader as well as our h.r. manager, so we have been participating in meetings held by the office of racial equity. our h.r. manager has been participating in city-wide workforce work because there's some issues that focus -- require more of a city-wide solution to participate in those. we have shared racial equity information with the b.i.c. staff in emails and meetings in the past and the resolution, i think back in august. and we administered a racial equity survey where about 48% of the staff participated. and we have held additional meetings with employees, particularly (indiscernible) and we have analyzed the demographic and the survey data. so here's a demographic data that we have. the data is taken from the department of human resources. they provide all departments

with demographic data. this is -- the source of this is november 10, 2020, and so as you can see with d.b.i., from our employees, our racial ethnic breakdown is primarily white and asians are the largest portion of employees and they make up 77% of the department workforce. and the remaining racial groups make up about less than 10%. other additional demographic data we decided to look at the information based on classifications. there are actually six classifications that make up the bulk of the d.b.i.'s workforce and that's 85% of all d.b.i. employees work in these classification ooze -- building inspector, electrical inspector, plumbing inspector and permit technician and engineers. what what you see here is race and ethnicity by classification. so you can see from this chart

that our inspector class, excluding housing inspector, but all of the other inspector applications are primarily white. and then in our engineering classifications, those are primarily asian. and then for housing inspector, there's one classification series that tends to be on the most diverse. there's a majority of not one race or ethnicity. and our permit application is more of a reputable representation. so in addition to looking at demographic data, the department also sent out a survey to all employees. and it was an equity survey done in october. and here is a summary of some of the results. most respondents understand the purpose of the racial initiative and the basic concept of racial equity. most of the respondents have positive relationships with those of different races. and so one of the focuses is

that the office of racial equity, one of the departments to look at is both interpersonal racism as well as institutional racism. and on the interpersonal side and from surveys and meetings with others, most felt that d.b.i. was welcoming .and about 61% stated that d.b.. could do to have workforce inclustivity. and the report from concerns from racial equity in the workforce. and i'll address that a little bit later. in addition, we had meetings with individuals and also we had group meetings. and there were -- those written responses as well as follow-up meetings to have more racial equity training and for open communication and consistent job training and development, particularly in the permit technician series.

and so based on this information, both the demographic information as well as the meetings and the information gained from meetings and from the third, the department will have these major goals over the next three years. for recruitment and hiring to have people of color in those classifications that don't have a representation. for retention and promotion, we want to ensure consistent training programs across all divisions and separation, we want have i a transparent disciplinary process. and equitable leadership. we want d.b.i. leadership to value and promote racial equity. and for mobility and professional development, we want to improve the professional development for entry level and frontline staff. and under organizational culture of inclusion we want to create a culture of inclusion with communication, training and also policies.

and the next steps for the plan is that we want to incorporate any additional information into the draft plan, and we can provide information and we will be working on that. there's a part of the plan that also includes -- and you received the entire plan in your packet and this is just a summary of it. there's a template with individual actions that they want each department to who, on. so we're updating that we didn't receive the updated template on december 9th so we'll have to go in and make updates to that. those are the individual actions that we'll undertake in the next several years. we have to submit by december 31st. and we want to continue to engage and to work with d.b.i. staff and also as well as the commission too. and then we want to continue to work with the office of racial equity. and then although there's a huge template of individual actions that need to take place, there

are some priorities that we want to focus on in year one, meaning in 2021. and these are the priorities that kind of bubbled up to the top because of the results that we received from the survey and also from the demographic data that we have. and so want to first to continue to improve the organizational culture of inclusion through expanding the racial equity team and developing the racial equity training modules. and as i mentioned earlier, there were some concerns from staff in the anonymous survey, a big concern that race would be a factor in determining who or who would not be employed. so, obviously, we need to make sure that we reach out to everyone and have everyone to understand what racial equity is. because that is not what racial equity is. racial equity is trying to make sure that you're inclusive but it doesn't mean that you're going to be targeting or you're going to be hiring someone who isn't qualified for the job.

we also want to expand with outreach in our applicant pool. once again that is doing more outreach specifically to different organizations to make sure that we have a more diverse applicant pool. and more diverse applicant pool with qualified applicants that can assist us in diversifying the department. and then we also want to develop standard on boarding and processes to ensure that staff have equal access to tools to successfully perform their jobs. those are the three of the major things that we'll be doing. and we'll do smaller actions that are included in the template but these are the three things to focus on in the first year. and i'm happy to answer any questions. >> president mccarthy: thank you, deputy director madison, for that presentation and helping to walk us through it.

so we have two choices. we could go to public comment or go -- is there public comment and then swing back to my commissioners if that works. >> there is no public comment. >> president mccarthy: okay. so with that then if i could -- >> we lost you there. >> president mccarthy: sorry, can you hear me now? vice president moss? >> vice-president moss: sorry, everyone, there we go. i want to again thank everyone for, you know, this initial putting this report together. there's certainly plenty of issues with racial disparity or a lack of. i know that we have racial equity sub-committee as well and i certainly would like to hear from them. but at this time those are my comments. thank you. >> president mccarthy: thank you.

commissioner alexander-tut please. >> commissioner alexander-tut: first, i want to just thank you to the deputy director and the h.r. director and the madam secretary with all of your hard work on this. i know that it's been a lot on top of so many other duties that you have, with such an important issue. and i really appreciate how -- how tailored your goals in year one really are to the needs of d.b.i. and they don't feel generic. they really do feel responsive to issues that have been identified by staff. and i really appreciate that, particularly the -- the issues raised by the permit technicians. and i think that it's exciting to be very specific issues raised by classifications being

addressed, because so often we only go for the broad strokes and miss the opportunity to really improve people's experience by focusing on the nuances in -- within -- the classifications. so i want to acknowledge that and to thank you for your work and i'm excited to see what comes. >> thank you. >> president mccarthy: commissioner clinch, please. >> commissioner clinch: thank you, it commissioner alexander-tut you stole some of my thunder. we have similar thinking. and the slide on the screen right now, i want to similarly sort of commend you, deputy director, for these bullets which are a lot of times that we -- we all worked on these kind of initiatives, and sometimes the ambitions can be, you know,

hard to work towards. but these are very tangible and i think that really well written. so i want to say that they'll be easy to achieve but they'll certainly -- you have laid it out well so they're more achievable. and the second bullet is one that i'm particularly curious about and i'm interested in because i understand that the city as a whole has -- is working on outreach and i would assume that we're -- our department is working with that initiative. but that's where a lot of gains can be made and i think that is pretty exciting. so looking forward to seeing something coming out of that. that's it for me, thank you. >> president mccarthy: thank you, commissioner clinch. commissioner jacobo, please. >> commissioner jacobo: yeah, deputy director, thank you for the work on this. it was -- it was good to read i think even the fact that we had so many survey respondents having the ability to not just

respond to the survey, with just generic answers, but to give comments on what they thought to be the problem. and if this is good or bad or yes or no will not give you the full picture and i think that your comments were very helpful in guiding some of the work that will happen from this point forward. so i really do thank you for that. i know that, you know, it always seems like, you know, a lot of this race and equity work is still a huge hurdle to overcome, but i know that we are making progress i think every day with these increments. and changing the course of, you know, the demographics within individual departments which will be a more diverse leadership and a more diverse department of building inspection which i think we all want to achieve. so thank you for your work and look forward to continuing to support in any way that we can.

>> president mccarthy: thank you, commissioner jacobo. commissioner tam, please. >> commissioner tam: thank you, deputy chief, and for everyone that worked on this. i definitely agree with my commissioner here and i know that this is definitely a right direction here and positive for the department as a whole. and i definitely would love to see some of these ideas implemented as well, so, good stuff. thank you. >> president mccarthy: thank you, commissioner tam. and i also want to just echo the director and the fellow commissioner's comments and compliments to you and also to commissioner jacobo and commissioner alexander-tut who worked on this on behalf of the commission. and, you know, it's just a plethora of information here that could really help to understand the make-up of our department. i think that what is fascinating is the classification and things

like that. so the inclusiveness is the main goal here and, you know, i'm glad to hear you say that, you know, we have to get qualified people as well. so it's a tough challenge. and to try to balance. but, thank you again, deputy director. i know that you have a lot going on right now so to have this on this, and such a detailed document is appreciated on behalf of the commission. thank you. >> thank you. >> thank you. i just wanted to also thank all of the commissioners for their assistance and to say that i appreciate that our sub-committee with president mccarthy and the president alexander-tut and commissioner jacobo for their input for section 7 with the building inspection commission. and we coordinated together and, you know, i also received some input from other policy body

administrators or the commission secretaries that we have met and tried to come up together with ideas and i appreciate their input and assistance as well. and so we start, as deputy director madison mentioned, we have a lot of work to do. and on the 31st the commission has to come up with the overall goal and i'll be reaching back to you guys for that to come up with our overall goal. great, thank you. >> president mccarthy: thank you, madam secretary, and thank you for all of your work as well. >> clerk: okay, thank you. and there's no public comment on this item. so our next item is item 8, director's report. 8a, update on d.b.i.'s finances.

>> sorry. >> clerk: take your time. i know that we're switching on to the next thing. take your time.

okay. okay. okay. good morning, commissioners, taris madison, from the department of the building inspection. the 2020 monthly financial report that includes the revenues and expenditures for the fiscal year 2021, july-november, 2020. similar to prior months, we continue to see a decline in revenues. so on the first page you can see the budget of $47 million and that is projected to come in at $49 million so we're projected to come in higher than budgeted but, once again, that is because we're extremely competitive with

our budget in june. and so we are -- and this number is coming down. and last month it was expected to come in two million more. so this number is going down too. and to get a true picture what is going on we'd have to go to the second page. and so if we look at the second page we will see from revenues that last year this time we were at $33.2 million and now we're at 16.2 million. so we're still at about that 50% reduction. and that reduction is primarily due to the reductions in plan revenue and building permit revenue and the electrical permit revenue. and then on the expenditure side, we are at $27 million, and that's up from $25 million that was last year. that's primarily because we have more buildings certifications from other department work orders. we normally don't do expenditure

projections until we get about six months of data, so probably in the december report that you will receive in january will have projections on expenditures. but we have been trying to keep up with our revenues, keep up with the revenues, and the projections so that we can track them to make sure that you know what is going on. and then we have the building permit data. this is issued permit building information. and it's to show valuation and the number of permits that are still down. and i'm happy to answer any questions. >> president mccarthy: commissioners, is there anybody with a question here? anyone to weigh? in? >> nope. >> president mccarthy: yeah, taris, just looking -- the 50%, obviously, that's troubling. so i guess that we'll just keep an eye on that and keep talking

about it every month. but it's going to be tough times ahead for a while. so i want to just keep stressing that, that this number is concerning -- very concerning. so, okay, thank you. >> you're welcome. >> president mccarthy: commissioner alexander-tut. >> commissioner alexander-tut: thank you. this might be too early to ask or to know, but i'm curious if the -- you have any data on the permit operations. is there -- in terms -- i know that we have heard -- more with people, but is there a financial analysis on that? i'm wondering as we look at, you know, moving forward from a fiscal perspective how those saturday permit days -- i don't know what they're calling them

-- are, you know, is it helpful? >> president mccarthy: interim director, i think that you could talk to that, right? >> yeah, i'm happy to speak to that and thanks for the question commissioner tut. so one saturday permit day, simply because we realized that people were working here on saturday anyway. and if we were going to be open to customers on saturday, then people would have to work sunday as well to process some of the work that took place over the six days. so we realized that it's probably best if staff don't have to work seven days -- seven consecutive days and they need that sunday to rest up and be ready for another week. so that's why that is the

situation. thank you. >> president mccarthy: if i may also, director. i think that the other part of this is that i know that saturday for me was a big part was to help with the backlog and the intake and, you know, just kind of -- i know that at that time you were dealing with the intake problems and the long lines and so on. you're not experiencing that now? >> so thanks for mentioning that. so we were experiencing, you know, these long wait times for people to get appointments. so that was why we were thinking about all of these things that we could do and that was one of the things that we did, having a saturday permit day. but since then we have established as christine said the wait list and anyone who wants to get in for an appointment now is able to get in in the next few weeks. so we don't have that same

pressure in regards to being able to accommodate appointments. they're literally getting in if they wish to in the next several weeks. you know, at that time it was -- it was -- it was months. so that's why we did that. >> president mccarthy: thank you. is there any other commissioner that would like to weigh in? if not, next item. >> clerk: thanks, next item is item 8b, update on proposed or recently enacted state or local legislation. >> good morning, commissioners, john marie. i have these items for you. and the building ordinance and on november 25th, so it will go into effect on june 1, 2020. and then to the a.b. for the

implementation of it. but we will be -- we're on track to (indiscernible). so the next -- supervisor peskin's ordinance, it says renewing his shelter in place. that is still in committee. we haven't heard anything (indiscernible). supervisor safai's legislation to require demolition debris to obtain permits from the department of the environment. it was continued in land use. my understanding is that it will be heard again in late january or early february. i think that supervisor peskin wanted to clarify some jurisdictional issues with d.p.w. and the san francisco department of the environment, and there's not a lot of -- not a lot of sort of operational

impact on d.b.i., but it sort of is intentional to us. and the hearing to review the consultant access and involvement and permitting process was held on november 19th and filed. and finally we have the proposed ordinance to require landlords to report, maintain an inventory -- sorry, the rent board to maintain an inventory of all residential rental units and that was passed by the board on december 1st and is awaiting the investigate and is, as i said, mainly a rent board issue and should not impact the d.b.i. operations. with that i'm happy to answer any questions. >> president mccarthy: thank you, mr. murray. do any of my fellow commissioners -- >> nope. >> nothing. >> president mccarthy: thank you. >> no, thank you.

>> clerk: okay, next item is 8c, update on major projects. >> good morning again, commissioners. this is mat rick o'riordan here. this is an update based on major projects. and it lists the differences between 80's 2020 and september of 2020. there was .74% increase which equates to $159.2 million in construction costs from october over september. and we had a 1% increase from 63 additional units that were added in october. i'm available for any questions. thank you. >> president mccarthy: thank you, director. i'll open up the floor to my fellow commissioners. >> no thanks. >> i'm okay. >> president mccarthy: seeing none, next item.

>> clerk: next item is 8d, update on code enforcement. mr. duffy doing that item? >> good morning, commissioners. joe duffy. just on our code enforcement and d.b.i. monthly update, we've gos performed, 3,785, and 383 complaints received and complaint response within 24-72 hours was 370. and our inspection services, a hundred in whichions performed and 240 complaints received and 174 complaint responses within 24-72 hours was 136. and we complaints were issued were 43, and the code enforcement division, the number

of cases sent to the director hearing was 49. and we issued 10 order of abatements and we've had 12 of those cases in code enforcement abated with permits completed and the cases closed. and our -- as you heard earlier, all of our inspection staff are participating in the covid joit outreach program with the city administrator's department and a few other d.s.w. people working with us as well. basically our inspectors are having sites to comply with the covid protocols and there's a spike in the cases. we're helping with that and collecting data from the building deficiencies and we are collecting that and forwarding it to the health department and possibly the city attorney. so that's a very worthwhile program. that's all from me. and i just wanted to personally

wish mr. sweeney all the best in his retirement. i worked with him since 1999 and as patrick mentioned he had such knowledge and he'll be missed around the department. and, again, just wish him all the best. thank you. >> clerk: great. >> president mccarthy: thank you, mr. duffy. >> clerk: okay, and is there any public comment on the director's reports items, 8a through d? >> there is none. >> clerk: okay, thank you. our next item is item 9, revie and approval of the minutes of the regular meeting of september 16, 2020. >> move to approve. >> second. >> clerk: okay, motion and a second. is there any public comment on the minutes? none? are all commissioners in favor?

>> aye. >> clerk: any opposed? the minutes are approved. and our next item is item 10, adjournment. is there a motion to adjourn? >> so moved. >> clerk: okay, a second? >> second. >> clerk: all commissioners in favor? >> aye. >> clerk: then we are now adjourned. >> hi, you're watching coping

with covid-19. today my guest, director of the san francisco international airport and he's here today to talk to us about how sfo has been weathering the pandemic, the safety measures put in place touch on the future of airline travel. welcome to the show. >> thank you chris, great to be here. >> i know airlines and airports have been particularly hard hit during the crisis. how has sfo managed and what have you put in place to protect passengers and employees? >> it's hard to believe we have been at this now for 9, 10 months. it is incredible to think about the kind of devastate to our industry. but we have managed through it i think really well and early on, it was clear that we needed to be a primary source for information for people arriving into san francisco. and so we really took that on

and put together a really robust program of media as well as announcements in our facilities and we're focusing on informing the public what to expect when they fly through sfo. and our priority is always the safety and security of our passengers and our employees and this certainly challenged us in a way we never could have imagined. but for starters, it was about physical distancing and we were fortunate to have very spacious facilities. we invested in our terminals over the past 25 years and allowed for an environment to create space and allow for the physical distancing and face mask wearing. really those three priorities when you talk about also having hand sanitizers, but we were the first airport to enforce face mask wearing and it started with

employees and expanded it to the traveling public. and we developed and implemented our own hand sanitizing stations and really focused on a helpful safe experience in our terminals and one that builds confidence in the public. there's a lot of interest in what we have done. we have been involved as a national and global level, really it was about that protecting of our passengers and our employees and being flexible and able to respond as conditions changed. >> i would imagine that includes signage as well. >> yes, signage and announcements. so we have put together our own sfo program of signage about mask compliance and physical distancing and the way things to

do about washing hands and using hand sanitizer and all those things were important to our messaging and our public address system, we have been messaging since the beginning about the importance of safety of all of these measures. >> that's great. is there an effort among airports to pull information and come up with guidelines for air travel and how is sfo involved? >> yes, and i feel the pandemic has brought us all together more as an industry. we're involved in a couple of layers of the industry, at a global scale with eight other global airports and sharing best practices with them and we're involved in many of the work groups around covid preparedness and response with other large u.s. airports. this really is an industry changing moment and sfo wants to

be in the role of defining what the future looks like and passengers want a consistent experience and they have a right to expect the consistent experience because we have to all be using similar protocols so there's preparedness and expectation of what is going to be the requirement at both ends over travel. so we have been working on something called an air information hub that could be the source of information for travellers to go to to find out what is happening, updated by the airports and the airline, so there's the understanding of what's required as they travel. >> this is typically the busiest time of the year for traveling. how was thanksgiving and what do you expect for the rest of the holiday season? >> thanks giving was unlike any other we have seen. and you know, with the health orders and travel advisories and

things going into effect, we again saw a primary role of being the point of information. i believe we had more traffic than we have had throughout the crisis, our busiest day we had 20,000 outbound passengers which would have been 80,000, but more than we've had since the crisis began. so we see this continuing trend of low traffic volumes through the holiday period and it will continue to depress travel as more orders happen. we see more of the same happening. and likely there will be further cancellations. >> right, in the future what changes will we see for air travel? can you talk about international travel and recent speculation about vaccine visas?

>> you know, it is all evolving and interesting about what the future of air travel looks like. we want to be on the front-end of defining what that is. as i talked about early on, it's about restoring passenger confidence and that should be the priority of our entire industry to get people comfortable with flying again. and so what does that new normal look like and the first thing is, expectation when you come to an airport you have a safe experience. and we did a survey of our passengers and sfo is rated a 4.3 out of five based on the preparations we have in place for physical distancing and messaging and the mask wearing compliance and all of those things, so that is just the first priority is the safety of the facility. and then, you know, testing

is i think part of our future. and our testing has been very well received and it is compelling the success and again building confidence by having tested flights for people before entering the destinations, that they have to get a test to avoid quarantine. on-site testing has been very effective, particularly in the hawaii flights we worked with united on. we see that because the planes are 70% full instead of 40% full because of the testing element. and i think that's a framework that is going to be important for the foreseeable future, test at airports but ultimately, covid-free flights through testing protocols that are applied at both ends of travel and when you talk about vaccinations and credentials, i think that's the next revolution

of this. you will be required to show your health credentials and verify that you have been vaccinated and if you haven't been vaccinated, as we go through this transition, that testing is available and there's confirmation that people are covid-free. i think that's all part of the future of what travel looks like, at least in the next several years i imagine. but also it's about preparedness for the long-term, too, and this pandemic is likely not the only pandemic we'll see. i think there's this preparedness and technology preparedness to help us in the future. >> finally, could you explain the air concept to us? >> we have been working on this with a group of global airports, it's testing protocols at both ends of a journey so there's a

certainty that there's not a spread of the virus by arriving passengers. so if we could develop policies and protocols that provide for this and airline partners that we work with that help enforce this and obviously governmental support for these things, then i think it will help mitigate the spread and have that assurance that flying is not contributing to local spread of the virus, so it requires the testing at both ends. there was a trial with london and new york and we are working on trials as well. with our testing on site, there's a lot of interest. we have been getting a lot of calls from, well, airports that are trying to catch up with testing at their facilities but a lot of airlines interested in leveraging our testing for different destinations.

we are doing testing -- some level of testing and worked with united on these branded covid-free flights. >> that's great. thank you so much. i really appreciate the time you have given us today. thank you for coming on the show. >> thank you chris. glad to be here and talk about what is going on at sfo with what we're all living through. thank you so much. >> that's it for this episode. we'll be back with more pandemic-related information shortly. you have been watching coping with covid-19. thank you for watching. ♪♪♪

>> this is a huge catalyst for change. >> it will be over 530,000 gross square feet plus two levels of basement. >> now the departments are across so many locations it is hard for them to work together and collaborate and hard for the customers to figure out the different locations and hours of operation. >> one of the main drivers is a one stopper mitt center for -- permit center. >> special events. we are a one stop shop for those three things. >> this has many different uses throughout if years. >> in 1940s it was coca-cola and the flagship as part of the construction project we are

retaining the clock tower. the permit center is little working closely with the digital services team on how can we modernize and move away from the paper we use right now to move to a more digital world. >> the digital services team was created in 2017. it is 2.5 years. our job is to make it possible to get things done with the city online. >> one of the reasons permitting is so difficult in this city and county is really about the scale. we have 58 different department in the city and 18 of them involve permitting. >> we are expecting the residents to understand how the departments are structured to navigate through the permitting processes. it is difficult and we have heard that from many people we interviewed. our goal is you don't have to know the department. you are dealing with the city. >> now if you are trying to get

construction or special events permit you might go to 13 locations to get the permit. here we are taking 13 locations into one floor of one location which is a huge improvement for the customer and staff trying to work together to make it easy to comply with the rules. >> there are more than 300 permitting processes in the city. there is a huge to do list that we are possessing digital. the first project is allowing people to apply online for the a.d.u. it is an accessory dwelling unit, away for people to add extra living space to their home, to convert a garage or add something to the back of the house. it is a very complicated permit. you have to speak to different departments to get it approved. we are trying to consolidate to one easy to due process. some of the next ones are

windows and roofing. those are high volume permits. they are simple to issue. another one is restaurant permitting. while the overall volume is lower it is long and complicated business process. people struggle to open restaurants because the permitting process is hard to navigate. >> the city is going to roll out a digital curing system one that is being tested. >> when people arrive they canshay what they are here to. it helps them workout which cue they neat to be in. if they rant to run anker rapid she can do that. we say you are next in line make sure you are back ready for your appointment. >> we want it all-in-one location across the many departments involved. it is clear where customers go to play. >> on june 5, 2019 the ceremony

was held to celebrate the placement of the last beam on top of the structures. six months later construction is complete. >> we will be moving next summer. >> the flu building -- the new building will be building. it was designed with light in mind. employees will appreciate these amenities. >> solar panels on the roof, electric vehicle chargers in the basement levels, benefiting from gray watery use and secured bicycle parking for 300 bicycles. when you are on the higher floors of the building you might catch the tip of the golden gate bridge on a clear day and good view of soma. >> it is so exciting for the team. it is a fiscal manifestation what we are trying to do. it is allowing the different departments to come together to

issue permits to the residents. we hope people can digitally come to one website for permits. we are trying to make it digital so when they come into the center they have a high-quality interaction with experts to guide then rather than filling in forms. they will have good conversations with our staff.

. versations with our staff. >> secretary celaya, can you please call the roll. >> clerk: certainly. [roll call] >> clerk: you do have a quorum. next item is the announcement of prohibition of sound producing devices during the meeting. this announcement is usually

being made in room 400, but since we are not there, we will not make that announcement. next item is approval of minutes of the december 1, 2020 meeting. >> directors, are there any comments? seeing none, open public comment. >> clerk: the number to call is 888-808-6929, and the access code is 9961164. >> secretary celaya, do you know if we're live? >> clerk: i'll get confirmation on that now. we are live on-line, but i

don't think we're being shown on television just yet. >> i just want people to be aware if they're watching on-line or on television. >> clerk: it is my understanding from sfgtv that we are going to be on t.v. at approximately 2:00. there is another meeting that's ahead of us. >> is sfg running something along the t.v. screen so that people would know that. >> clerk: yes, they said they would put something on screen to let viewers know. >> all right. well, with that, we'll see if there's anyone on your line to comment on the december 1 meeting. >> operator: you have zero

questions remaining. >> okay. with that, we will close public comments on the meeting. directors? >> motion to approve. >> second. >> all right. >> clerk: seconds, i'll call roll. [roll call] >> clerk: the item passes. next is communications. i don't have any. >> great. and as always, i get to say my lovely schpiel about covid. there is a covid-19 emergency of which we are all aware, and because of that, we are meeting virtually, the sfmta board of directors to ensure everyone's safety. i do want to apologize if you're currently watching

on-line, we are currently not on t.v. this is one of the hiccups that we would be having even if we were meeting in person. any way, we apologize in advance for the inconvenience that this system actually causes us. i do want to thank people and remind them to write us or leave us a voice mail. you can e-mail us at sfmtaboard@sfgov.org. we apologize if you can't watch us on t.v., but with that, i'll turn it over to the board secretary. >> clerk: this meeting will be

televised once it's able to be televised. if you are watching on-line, there is a time lag between the actual meeting and what members of the public are seeing. so if you are watching and you wish to make a comment on an item, please call the phone line when the item is called, and that number should be displayed. i'll give it to you now. it is 888 -- and i will repeat it later -- 888-6929. the access code is 9961164. we ask that you make sure that you're in a quiet location, and that you turnoff any t.v.s or radios or, if you're live streaming, that you turn down your computer so that the board can hear you. if you wish to comment on a particular item, you will be prompted to press one, zero. this will add you to the

speaker line. the moderator will say that you are entering a question-and-answer time, but that's public comment time. the system will tell you when it is your turn to speak. when that happens, you will hear us ask you to state your name, and you will have two minutes remaining. when you have 30 seconds remaining, you will hear me say you have 30 seconds remaining. at that point, your comments will end, and you will be put back on mute. i will repeat this in case some people have not heard the information. so item 6, introduction of new or unfinished business by board members. >> board members, do we have any new or unfinished business among you?

yes. cheryl brinkman. >> yes. first, i want to say thank you to staff who i know are just working flat out on projects. they are working a lot of overtime, they have so many competing demands on their time, and in such uncertain times during this time. i just want to remind the public that staff is working so hard to not only keep the system going but to work on all of our emergency transit projects that are going to keep this city moving, so be sure to keep that in mind this time of year. and the other thing i wanted to talk about, we have a lot of new measures enacted during the emergency, and i would just ask us all to remember our strategic plan goals when it

comes time for considering those projects to be made permanent. i know sometimes competing criteria can get caught up with the flood of e-mails and the flood of feedback that we get from our constituents, but let's just remember we have strategic plan goals, and we need to keep those in mind as we talk about making a lot of those projects permanent. thank you. that's all. >> thank you, director brinkman, and thank you for your wonderful comments about honoring our staff. i know that everybody agrees with that. whenever i take the bus -- i was on the bus last weekend, and i permanently thanked the bus drivers before leaving so they knew they were appreciated. thank you for that reminder. director heminger? >> thank you, madam chair. i was going to suggest we get a briefing in the near future about regional fare

integration, which seems to be climbing the tops of the charts. i know, jeff, you've been fairly outspoken about it, and i know the issue can have differential impact among the various transit systems in the region, so i think it would be good for us to get up to speed. >> happy to do so. there's a lot going on now with the regional fare integration task force. >> thank you. >> great. thank you. are there any other comments or unfinished business items have board members? seeing none, we'll move onto our next item. >> clerk: item 7 is the director's report. >> director tumlin? >> thank you, chair borden, and members of the board. i've got a ton of things. starting, of course, with mission zero, in the last time period since our previous

report, we've had four fatalities, including two solo fatalities. one, a motorist at 16 and potrero. the rapid response team looked at it and has no engineering recommendations. it's a result of the unique nature of that crash. also, on december 13, a solo scooter rider died in a crash on the embarcadero. also no rapid response recommendations, but we had two fatalities on december 1. one, a pedestrian at geary and 38 avenue who was struck and killed while in the crosswalk. the rapid response team took a very close look at that situation and has recommended some additional daylighting as well as refreshing the existing daylighting at that intersection. and then, there was also a power scooter rider who collided with a motorist at the intersection of 16 and bryant on december 1. the rapid response team is

looking to add a leading pedestrian interval for that signal and retiming the signal for a slightly slower walking speed. related to vision zero, you have also, i'm sure, seen reports in the press about recent advances with autonomous vehicle testing here in san francisco. as you probably know, san francisco offers every imaginable driving condition except for snow, and therefore has long been sought after as a site for autonomous vehicle testing. back in september, crews received a permit from the department of motor vehicles and is beginning fully autonomous vehicles.

we need to make sure we understand the technology, and particularly police, fire, and ambulance know exactly what to do of an autonomous vehicle on our street. also, recently, zooks, who has been testing in san francisco just announced their prototype for a fully driverless vehicle that they are also seeking to test on san francisco streets, and also waymo is looking to do that, as well. staff is committed to collaborating with industry in order to make sure that we get the best possible public good from this new technology and minimize unintended negative consequences. we believe that autonomous vehicles can help us

tremendously in our fight to eliminate fatalities from san francisco streets. that's only going to be true if autonomous vehicles are programmed right from the beginning to always follow the speed limit, to always yield to pedestrians and other vulnerable users, to actually identify people of color or people in wheelchairs as human beings, so we are committed to collaborating with industry in order to use actual data to make sure that as autonomous vehicle use expands, that it meets our safety goals.

big increases in per capita vehicle miles travelled, and resulting traffic congestion, as well as something we had not anticipated, which was a dramatic loss of mobility for people in wheelchairs who had been dependent largely on wheelchair accessible taxis that were decimated by the arrival of ride hail. as i'm sure you know, we in san francisco have very little, if any, authority to regulate autonomous vehicles. that authority rests with the california department of motor vehicles and the california public utilities commission as well as the national highway traffic safety administration in washington. we are engaged closely with all of those government bodies and, in fact, are eager to be -- we're already partnering with the biden transition team to

promote safety and equity outcomes on city streets. there's a lot more detail we can go into with our strategy around, you know, promoting innovation and technology development on san francisco streets in order to solve real problems, but doing it in a way that develops solutions to minimize problems. so if you'd like us to come back and make a presentation, we'd be happy to. moving onto the transportation recovery plan, as you all know, the recently new shelter in place program has eliminated outdoor dining for the time being, which is very sad for all of us but necessary to deal with the dramatic covid cases in the bay area, an increase

that is actually having a noticeable impact on our sfmta staff. so farmers markets and other market-like spaces will continue to be open, but for the next three weeks, outdoor dining and shared spaces will be shutdown. we will be continuing to advance the shared spaces community grants program particularly for minority and locally owned businesses, particularly in our city's equity neighborhoods. we're also at muni continuing to remind everyone about the critical importance of complying with all of our safety protocols. we're proud at muni that we have one of the highest mask compliance rates among our passengers in the united states. we've been able to achieve a mask compliance rate of about 95%, and that is holding steady, you can see all of those results on our covid

dashboards that are available on-line. finally, in the recovery plan area, we are following closely the recommendations of the centers for disease control and collaborating with labor to make sure that after vaccines are distributed to critical frontline health care workers, that our frontline be considered in the same line as other frontline workers. anyone out there on the frontline, keeping san francisco in this critical time. we want to make sure their health and safety is treated the same as other frontline workers in different employment categories, and also, making sure that those of us who have the luxury of being able to work from home are vaccinated in the last category, not in the first. finally, a couple of good news items. we are so proud to, again,

participate, although sadly, remotely, in our annual safe driver awards. these are awards for operators who have operated for at least 15 years without a single preventible crash. it is astonishing to me that it is possible to operate a vehicle in san francisco every day without a crash, and we have a significant number of operators who have driven a muni vehicle for 35 years without a crash. sfmta muni have one of the best safety track records of any agency of our time, which is particularly remarkable given the madness of san francisco streets and the squirreliness of our geography. we also are proud that despite the challenges of this year, we have another 28 transit operators who are newly eligible and will receive special patches and belt

buckles as a result of their safety actions here. we are happy to be participating in the muni art program for their sixth consecutive year in partnership with san francisco beautiful and poetry arts of america. works will be displayed inside our muni buses from january through june and also in a gallery on-line. finally, i'd just like to point out that today is safe public transit day, and we are partnering with the transit agencies across the united states to remind congress of the critical importance and the unique role that transit has to play in the economic recovery for cities and the necessity for federal or other outside

help to recover. i'd like to congratulate mayor pete buttigieg who was announced today as the candidate for the united states transportation agency. being a leader in the transportation agency starts with an understanding of cities work. it requires a skill of bringing together many, many if i have factions and making tradeoffs that are necessary to achieve the larger public good, and of course, it requires an

understanding of complex systems and being able to tell complex stories that makes them understandable to lay people. i am excited this particular canned -- about this particular candidate in order to allow transportation investments to serve the public good, both our economic recovery and the social good of the united states. thank you so much. >> thank you, and that's a great way to end our director's report. directors, do you have any questions or comments? it looks like director lai is first out of the gate. >> yes.

[inaudible] >> we wanted to make sure that testing occurred not in communities of concerned, so we do not use low-income or minority communities. we wanted to make sure that the testing were occurred on streets slower than 30 miles per hour and in environments where a.d. testing was likely to succeed. the industry understands the value in collaborating with municipalities in order to achieve the best possible outcomes. >> thank you. that's helpful, and thank you for mentioning the shared spaces program, and i believe this is -- i believe the grant

is for both reimbursement as well as future applications, so any businesses out there, if you have already sent money, i believe you could apply for this grant to get reimbursed or if you are planning on constructing shared spaces, you could also go after this grant. >> great. director heminger? >> thank you, madam chair, and speaking of saving public transit, jeff, i'm hearing at least that it's -- there's maybe cause for optimism about a bill passing in washington. it may be with or without state and -- state aid and liability protection, but the number i have heard for the bay area, assuming all goes well, is around $650 million. have you or the staff taken a cut at what a reasonable

assumption might be about what sfmta might get and what that sort of does to the gruesome picture you showed us at the last meeting. >> yes. the numbers being talked about in the senate are substantially less than the numbers talked about in the house h.e.r.o.s. bill. it's basically a number that stabilizes us, meaning, we could continue struggling along at current service levels, ideally without layoffs, but it is not sufficient funding to really have a recovery. so we will be providing you all with more detail on exactly what that means once the final language is provided and we understand what we're giving

up. >> so this gets you through f.y. 21 but not much farther? >> it's one of those situations we'll need to update you on later, which is, when this money arrives, how long do we have to make it last? we have an approximately 30-month financial crisis. the soonest other money might start coming in is in early 2023, assuming we're successful at a 2022 ballot. so that's another one of the key variables we need to look at: how quickly could we spend this money down, or put another way, how long do we need to make the money last? [please stand by]

>> should we take a three minute recess. >> the moderator-she hung up the line that has been muted and is now going to call back in. it shouldn't take too long. however long. that might have been what happened with david.

>> referring to the new and unfinished business as not having public comment. >> yes, i believe that's what he is referring to. >> hello. they are not allowing us to speak yet-because somebody-

>> you are live. we can hear you. >> everyone can talk. >> just be careful what you say because we are live. >> i think the moderator has to go into broad cast mode on her end. only people who press ten.

>> did the moderator say how long this will take because we may need to go to recess. >> your line is now muted. >> your line is now unmuted. >> hello? >> moderator? can you call up the next caller. >> hello? >> yes, are you calling in to the sfmta board of directors meeting? >> yes, am i live now? >> yes. i just want to address, they

didn't mention anything as the importance of when he was mentioning all the line people about the taxi cab drivers. we're doing thing that's the buses can't do. i delivered blood to a hospital. i took a disabled person from a small market to her house about a mile away. i was available for people going from grocery store. these are things buses are not available to do at this point. i felt a offended that he didn't include cab drivers working these late night hours. i have to give discounted ride it some para transit users. i want to let you know that i think we need to be included for

important vaccine early onto the importance of the transit system at this point. i can't get a p co to come out late at night for cars parked at a cab stand that is used at night. it's difficult to get any enforcement whatsoever. thank you very much for your time. >> thank you. next speaker, please. >> can you hear me? >> you have forty five seconds left. >> i think the ten feature is not working at this point. >> i apologize i accidentally cut you off. i was try to go minimize

interference elsewhere. i'm experiencing tech shame at the moment. >> we can discuss it at another time. there's no agenda item today. you had a brief discussion a few minutes ago. i recognize the anxiety from staff with layoffs is palpable. >> david, are you still there? >> did someone else hit mute again. >> i think the moderator, it's supposed to be everybody else muted except the one caller. i think she was trying to-okay. who is on the line?

is anyone on the line? there's a great example of the tech challenges that i talk about. especially extra. please everyone, members of the public. please be patience with us. we're trying to resolve this issue. moderator where are we in reconnecting our line? moderator? >> about that recess that was

suggested earlier. maybe just three to five minutes. we do have it helping the moderator to get through this. >> why don't we come back. we'll come back at >> okay. we are on public comment for item seven, the director's report. i believe there are callers on the line that need to speak. we do apologize for the technical difficulty. is there a caller on the line

now? >> yeah. can you hear me? >> yes. >> okay. it's steven miller. a few comments on the director's report. first i wanted to give a congratulations to all the safe drivers out there. the second thing is about the 95% mask rate. on every forty foot bus that's full approximately one person is not wearing a mask. that's not very good odds. if you guaranteed a bus was full and one person was not wearing a mask, that's not good numbers. we need to get that to 100%. i think it's really necessary sm

the other thing i wanted to talk about is parking enforcement. it's really hard to get somebody out to many of these safety hazards. 311 tickets are closed straight up lying where it says somebody responded when nobody came out. or the vehicle isn't there when it still is. i mean if you don't have anybody to send out just be honest. we have to walk in. it's really disappointing ch as .as i keep saying, parking enforcement needs to revolution.

that's revenue that's being lost. it's really ridiculous sm that's .that's the end of my comments. thank you. >> you have five questions remaining. >> hello. can you hear me? >> yes, we can. thank you. >> thank you. good afternoon directors. calling regarding closure representing myself and neighbors in glen brook who is also being impacted by the closure of the road way. i sent several e-mail communications in the past. others i think called in and i

will comment on the disputes that were conducted. demonstrating negative impacts closures have had and traffic and noise. i want to talk specifically will traffic and the traffic impact. this is an area that has very strict ingres and egress. we're located on the highest streets in the city. only two or three streets for exit and emergencies. there are no winding unfamiliar streets with sometimes confusing traffic signals. particularly at twin peaks where there's a sharp ninety degree turn. they are really the only roads for residents to escape either for work, school, or emergencies. three of the four options in the

survey mentioned by mta-historically this traffic impact was addressed by allowing all road ways to be open but buses only from the gate. we emphatically impose all options that would up or down the front side of twin peaks. >> that's the time. i'm sorry unfortunately everyone gets the same amount of time. my apologies. next speaker, please.

>> you have four questions remaining. >> this is mark, taxi driver board members taxi members alliance. i want to back up the point about making the vaccine available to cab drivers as prioritize union drivers. don't forget the taxi drivers. we work in close space. we frequently go to and from hospitals taking patients who may or may not be covid positive. we are part of the city's transportation system. we're essential workers and i hope that we have early access to the vaccine on the same basis and same level as the union drivers. that's all i have to say.

thanks. next speaker, please. >> you have four questions remaining. >> next speaker. >> hello. i wanted to call and ask a question specifically about the feature of the mta and our self driverring car behaviors. i wanted to comment that as we saw scooters come into the city we saw this moment where we may not be able to regulate them. we recognized that we could regulate them and in doing so we regulating them to the point of non existence in our city. i want to resist the urge to say that we have no capability to regulate what's occurring on our streets here. in light of that i wanted to ask and consider although self driverring vehicles are poised

to bring safety improvements. whether that's going to be for drivers. whether we can using our voice ask that it be more limited in scope to entities that are more local or not for a period of time. i personally think that the self driving vehicles have the potential to be safer today. i'm disinterested in being a testing participant for this large conglomerates. i'm asking you to make some of these self driving vehicle illegal as some of the scooters have been.

>> it was not actually sent to anyone other than neighbors and myself. i happened to be part of the bicycle coalition. a lot of the options are i think going to make our neighborhood

the center of even more traffic and pollution. the most popular survey result was opening up the west of twin peaks is going to create incredible amount of traffic. it will start going up, this is going to add a lot of traffic but also put us in danger. people walking, pedestrians as well as cyclists on our streets.

the houses on this side are standing right on the street. i can't imagine having tour busparked here on top of existig traffic. >> i just want to remind people this is on the director's report. if you've spoken on twin peaks, you cannot speak about it again under general comment. please limit your comments to the director's report. we will come to general public comment shortly when can you talk about twin peaks. next speaker, please. >> you have two questions remaining. >> can you hear me now?

>> yes. >> the longest two minutes ever. i will check with care line c ae later. when i was last cut off, the ang anxiety among staff for possible layoffs sm the people i speak to are very concerned about that possibility.

>> my pronouns are she and her. i've had some trouble getting through to you today. i hope it's not because i'm calling from a 702 area code. i'm going to talk about autonomous vehicles. i would like to see them in san francisco and everywhere because they could help me. they could certainly help people who use mobility devices such as wheelchairs and scooters. they are not new to me sm i've i've been in them.

including a successful model f. they need to be on the oversight of state level.

what we're fighting for is to make sure people get vaccines

who meet scientific criteria having do with risk factors in order to best protect the health and safety of our workforce at you are december meeting they passed the following motions. they recommend relocating bike lines to between the parking lane and the curb wherever possible and recommend the practice of installing protective bike lanes. two, it recommends prohibiting

right turns on red lights through the high injury network not just the tenderloin and banning turn at green lights on the high injury networks that conflict with a walk signal making sure pedestrian crossings and car turns occur at different times. four, work to enhance routine enforcement on the high injury network and five, this motion came from the legislative update and pursue legislate network companies. i've been asked by the members of the administration committee to remind the board of the longstanding request of more enforcement of sidewalk parking requiring those with disabilities because a car is

blocking the street undermines pedestrian safety efforts. in addition to enforcement i personally recommend to expand the street sweep programs which could serve as barriers to sidewalk parking and would increase san francisco's urban canopy resulting in greater curb sequestration and looks to find solution to the budget crisis. i'm working to schedule our upcoming meeting so we may recommend actionable considerations before ultimate decision service and personnel are made. these are intended to be realistic and believe they'll be helpful to you all as you consider how to steer the agency during this moment of crisis. i look forward to presenting those when we arrive to them. with that i thank you all for hearing my report and i wish you

all a good afternoon. >> directors do you have questions on the recommendation? seeing now we'll open it for public comment. moderator, please prepare the line. are there commenters? first caller, please. >> caller: david miller. i think the report got it right. in addition to converting bike lines already existing on the high injury corridor, and a buffer could accommodate to protect bike lanes and it shows

the frustration around sidewalk parking there was a motion passed a long time ago encouraging sidewalk parking on sites but that still isn't happening even when it is complaint driven. i think real work needs to be done there and i'm also excited to see what the cac has in terms of suggestions for the budget so i look forward to that. thank you. >> thank you. next speaker, please. >> caller: i'm interested in the idea of no turn on red. i think it should be more consistent. in new york city to not make a right turn on a red light unless an