we make up 100% of those safety offenses that are issued. >> supervisor peskin: what do you mean you make up 100% of those -- i don't understand. >> we're the only company issuing a third safety offense according to the monthly report data submitted to sfmta. >> supervisor peskin: so, lauren, wait. so you have somebody who does -- has a i assume these are parking violations for a sidewalk riding, what do you do? >> if we are able to identify the user, we will suspend the user. >> supervisor peskin: and how many of those do you have? >> i believe over 60 direct suspensions. >> supervisor peskin: so 60 direct guilty as charged, we're on sidewalks, suspended indefinitely. >> yes. >> supervisor peskin: and then

as to your own internal escalating progressive discipline first offense which i assume is a parking offense, $10, second offense for the same customer, $25 and what happens on the third offense. >> it's a little tricky. first defense is a warning. >> supervisor peskin: she froze. >> i can speak in the interim. >> and then you need a safety quiz to unlock your account. and then your account is suspended indefinitely. this includes your e-mail, phone number and payment method as well. >> supervisor peskin: it's really four steps. >> it's really four, yeah. >> supervisor peskin: 10, 25,

with a 24-hour suspension and on your fourth parking violation, indefinite suspension. >> correct. >> supervisor peskin: and people need to have a driver's license to rent one of these, right? >> lauren, i'll let you take back over. >> correct. yes. it's sfmta requirements and california state law that you need to have a driver's license to be able to verify your driving education and to rent a scooter. >> supervisor peskin: and, as to your 60 permanent or indefinite suspensions for on sidewalk riding do you give that information data to the sfmta? >> yes. that is a required field in the monthly reporting data. >> supervisor peskin: got it. so you have 2,000 scooters deployed or you have the right to 2,000? and the previous folks that

spin have the right to 2,000 and they say that and we should probably do an apples to apples comparison but i will leave this to the m.t.a. which they don't have to do today, but i would like them to do an apples to apples comparison on an indefinite permanent suspension year by year and granted scoot is different because they've only got 1,500 so we can adjust accordingly by percentage. but it sounds like if your information is correct and verified by the m.t.a. that you have suspended 300% more than the last permittee. all right. as to your sidewalk detection stuff, you want to touch on when you can implement that. >> sure. we can implement it as soon as february 2022.

we'd be very interested in exploring a large scale pilot. our technology was trained in & developed in california and so it is really it's learned machine learning and a.i. algorithm has built it is on local bay area bike rack and so there's not a ton of training, actually minimal training to be done and it provides significant benefits in addition to detecting users on the sidewalk. it's able to inhibit the speed of the user and throttle the speed again. we agree with sfmta where we see this nice sweet spot, but,

of course, it's adjustable down further and it also functions. it does have a camera on the front of the scooter. we did check with our legal council and it is in compliance with the sf privacy law especially the one that you issued, supervisor peskin. and on board camera picks up images every two seconds and we think this is one of the best tools for rider education because they are able to get the automatic feedback. it's consistent, it will throttle the speed and it has a customizable audio file that you can say on exit sidewalk really whatever you desire. so there's a lot of benefit there and it also has parking validation and could also allow the user to park if it's not in compliance parking space like a

bike rack or parking corral. and i guess the last thing i just say is we think it's really important for the technology that provides sidewalk riding. it sounds like there's a lot of interest. so we think it's important for a trusted third party data aggregator to be able to adjust this from sidewalk riding and be able to share insights with the board of supervisors with the sfmta and so that's something that i think would also be critical and being able to not only require the technology but also educate. >> and i just want to follow up quickly with two things. number one, baseded off what laura had spoke to, i know we did the demo in somo but if we did the demo in any of your districts, we would have the same results rather than just

that one testing area. additionally with the february 2022 timeline, that is when we would have it fully scaled up. we could start the scaling now, but it also is really important to note that yes, spin has capacity to bring up the technology now, but we would just want to make sure that whatever direction the board of supervisors and sfmta wants to go is that, you know, all companies that are present would have this technology, otherwise, you know, a company could think, you know, if our scooter is going at a slower speed on a sidewalk versus another one or something like that, then from a user experience, they could think that ours is broken or just not working properly. so i do want to note that with the timeline. >> supervisor peskin: thank you. i as i said last week after watching the getback movie, all seven or eight hours of it, i think spin passed the audition and while it doesn't

necessarily have to do with sidewalk safety, i also note that you are the only permittee that has a contract with a bonafide and those are well-trained professional proud staff and i think that shows. so i just wanted to say that for the record it is noted and appreciated. shall we move on to the last. >> supervisor melgar: yes, supervisor peskin. let's bring up scoot. >> hello. my name's bob walsh and i am with scoot.

thank you chair melgar, vice peskin and supervisor preston for your time. so i'm actually going to -- we've got two other folks from scoot here. our operations manager and brian bucell our vice president of consumer products to jump into these questions pretty thoroughly. i was going to haveryia come in and how we track our violations separate from the 311s. how do we track sidewalk riding and then also brian will jump in and talk about the sidewalk technology that we demoed on wednesday and specifically supervisor peskin, to your question about alerts and how the vehicle will behave on the sidewalk and that sort of thing. so without further adieu and we'll bring in real posada.

>> good afternoon, supervisors. so i'll run through first-time parking violations and to where they have occurred in the past and then i'll pass it to brian. so looking at how we track parking violations, we review our ride end photos. we require our riders of how did they park and then we review them. on that screen where a rider takes a photo, it says if you do not park properly at a bike rack, we may pass on a fine to you. our approach is to start with a $5 fine that scales to $10 then $20 and then account suspension and we do include users on our community pricing program from any kind of fines. instead, they get a warning instead and the language that we send when someone receives the fine or a warning explains what happened, why are they receiving that fine and what's

the expect answer issue here. now, i will say, to date, since the new permit, we have issued over a 1,000 fines and over 200 warnings. this is a new process for us where we're using a smaller fine amount instead of a larger fine amount. what we're doing here is two things. one, when we pass on only fines that are citations that we receive, the $100 citations, we're looking at a narrow user group and we believe that rider accountability needs to be felt quite broadly. so as we review our ride and photos to see who is and who is not parking appropriately, this approach allows us to scale rider fines and warnings appropriately to a broad group so that we can impact real change. and then the second thing, it's a little bit different about our approach is that we start at $5 and there's a reason for

that. we previously would pass along $100 citations and what we regularly would find in that approach is that the citation would bounce. so a rider wouldn't actually feel the accountability of that $100 fine because their payment method wouldn't accept it and the smaller fine amounts are more likely to pass through so riders feel the accountability of having parked inappropriately and no one wants a fine in any amount. i'll say on behalf of scoot that we certainly support standardizing enforcement measures particularly in how broadly we are enforcing these fines. you know, it's certainly reassuring on our end to know that a user might not necessarily leave our platform if we're all held to the same standard of making sure these enforcement mechanisms occur each and every time. >> supervisor peskin: not to interrupt you, a couple of

questions. you say you may pass on the fine in many if not most instances, the city doesn't actually find you and they don't issue you a citation. are you saying whether it's this nominal $5 or not that you only assess them when the city has cited you or you do them when you get that data of the photograph and you say, hey, you just sent us a photograph, that photograph's going to cost you $5. >> yes. that's exactly what i'm saying. we want to enforce this quite broadly as opposed to narrowly. we want rider accountability. >> supervisor peskin: yeah. i appreciate that. the thing that i think first pops into any person's head is $5 doesn't change consumer behavior, but let me ask you,

do you have any data that shows that when you issue those $5 fines, you don't get repeat offenders and that was enough of a slap on the wrist that you find in your data that those people don't do it again? i'm less compelled about this notion. i actually find that -- i would imagine that you can hit somebody's credit card for their having thrown your scooter in the bay for a few hundred bucks. i'm not buying that one. that seems a little farfetched that the $100 fine that you pass through bounced and that's why you're only doing a $5 fine. that one did not pass the laugh test, but i am interested in whether or not you have data and you believe and for that matter whether the sfmta believes that a nominal fine of $5 changes rider behavior. >> yeah.

so that's exactly what we are seeking to find out right now. this is a large number of fines in just two months, so over a 1,000. you know, we're testing and we're analyzing users who receive the fine do they reoffend. so this is a new process on our end in order to determine, did it have an impact? we need to wait long enough for the riders to potentially return. i would expect in the next three months we can have data either way. the way my team is approaching this is scientific clooe so that we will be able to share that data with you all with the sfmta as to whether or not there's impacts or not. >> supervisor peskin: and then as to the question i asked the other two permittees about sidewalk riding whashgs your protocols are and how many folks you've suspended in

total? >> yes. so on the sidewalk riding, the way we are notified currently is the 311 or we receive a report from the city similar to what the operators shared where they might receive a video on our end. if we're given enough information time and place, we can generally figure out who the user was. we realize this happens more than is reported to us and that's why we have invested so much in sidewalk riding technology that you saw last week, supervisor peskin. and i'll turn to brian in a moment to talk about that. the idea here is don't just stop it when it's reported to us, stop it from happening in the first place. the accountability, the escalation we have outlined is $5 and $10 when the account is terminated. i will say there are instances and we have this outlined in our escalation plan. if a user is particularly unsafe, we have a video of what

they're doing and it's extremely unsafe. we go first to banning the user and they cannot come back to the platform. we have looked at that in the past. i will say generally it follows ridership patterns. the sfmta provides online are pretty representative of what we have seen in the past. brian, i'll turn it to you. >> supervisor peskin: i don't think you answered respectfully my question which is how many people have you banned for erratic riding or sidewalk riding in total? >> i apologize. i omitted that. so historically looking back, it is three users. >> supervisor peskin: got it. >> and i would expect that number to increase with this

new test that we are running now. so the fines that initial thousand is the first offense. so users will follow that flow and we should see a higher -- >> supervisor peskin: yeah. i will say and not to be mean spirited that this kind of comports with what the general sense by sfmta staff, this supervisor, and the word i hear on the streets from people who are concerned about scooters which is the numbers that we just heard, scoot's got the numbers, and bird's got the worst numbers. it's not surprising. go ahead, brian. >> thanks for your insights. appreciate the time today. so the question is really how does the tech work and what is scoot doing in terms of its development for sidewalk detection? what we've done is we've partnered with a company you

locks which is the number one gps chip manufacturer in the world. essentially what this technology is it makes really accurate gps within 10 centimeters. so with regards to implementation, we've been able to map and implement this tech and we're very interested in implementing it in san francisco. effectively, we can map sidewalks, we can map bike lanes. we can effectively map the areas that like to operate in and what the tech does when you enter a sidewalk, it can give an audible alert currently it beeps. it also on the scooter shows a different zone and you'll notice that a display screen will show a sidewalk riding display. because of the beep in that, we give a push notification to the app so it does that. we also really just reduced the speed down to 4 miles per hour so the throttle and

acceleration slows down quite a bit. so, again, with this gps, we can map within 10 centimeter distance where you set the zone on the map on the sidewalk. in terms of, you know, when we could deploy this, the one thing i really do like is our current fleet of bird three are operated by scoot, they have an mdm model built in and we call it a brain, so we can swap those brains out in scooters and bring them online. we've quoted during the demo we felt this in q1. we're a little ambiguous in terms of the timing, but effectively, it would be starting to pilot and roll out in the end of february, early march and then we would scale up. the one thing that we commented is it's best to pick a zone and expand and test that to make sure we're getting the parameters right and desired

outcomes in terms of the deployment. we've tested this and done some pilots down in san diego, milwaukee, and a few other cities that have positive outcomes. but i'll pause there. i just wanted to make sure i explained that. i'm sure you have some questions. >> supervisor peskin: that's good. all i have left is stuff for the m.t.a. i appreciate all three of your presentations and i'll turn it back to the chair before we go to m.t.a. and, bob, i still like you. >> i still like you too. you're on mute, chair. >> chairman: thank you very much, supervisor peskin. so i have no other questions or comments. i don't know if supervisor preston does. sounds like he may not. >> supervisor peskin: madam chair, i would just like to as

i said earlier, i do have some amendments to the resolution that is item number three on our calendar and i know we haven't had public comment yet. so maybe i will save my questions and comments for the sfmta until after public comment. >> chairman: okay. sounds good. madam clerk, let's go to public comment on this item. >> clerk: thank you, madam chair. if you would like to be part of the queue, please press star three to be added to the speaker line. for those already on hold, thank you for holding and please continue to wait until the system indicates you have been unmuted and you may begin your comments. so it looks like we have 17 listeners with 12 in the queue. so if you can unmute the first

caller, please. >> caller: good afternoon. absolutely nobody should be riding scooters on sidewalks and pedestrians and people with disabilities need safety. but the basic problem here is not permit conditions, but the city's lack of safe streets. i appreciate supervisor melgar's question about infrastructure. the best way to protect pedestrians is to provide safe infrastructure and address the reason people are riding on sidewalks in the first place. that's because the streets aren't safe. i just saw someone describe a scooter ride as i felt so naked riding among a sea of cars with no protective bike lane to protect me. people wouldn't be on the sidewalk in the first place if they weren't taking their life into their own hands scooting on the streets, we should fix that. i don't regularly see people riding scooters on sidewalks. give us safe streets and we'll use them. for example, sfmta's low stress

network map shows a giant gaping hole. i will be honest, i will never come to d3 because the streets are so inhospitable. furthermore, i just did a quick map on the presentation, the city's permit fees and parking fines are now over $2.50 for every trip taken. promoting new forms of transportation is essential for the ambitious climate goals that this board has set and the cost to ride these scooters is a barrier to that and a barrier to equity in the scooting program. in the meantime, we need to continue to promote new forms of mobility.

i ask that this resolution be amended to dress the root cause of the problem and ask sfmta to immediately install bike lanes and scooter parking. >> clerk: thank you. next speaker, please. >> caller: good afternoon. i am walk san francisco's vision 0 organizer. walk sf is deeply concerned about riders continuing to ride on the sidewalk. people with disabilities shouldn't have to walk in fear. the fact that over three years after schooler companies rolled

out their fleets we're heard some many older adults as a result feel less safe and independent on the sidewalk. we have heard supervisors here and we need more of this, but we also really need safety on the sidewalk as well to hold these scooter companies accountable. or another method in hopes that they work with supervisor peskin's office more on this. we really appreciate supervisor peskin's office taking attention to this issue. we really do need to ensure that sidewalks are a safe and

protected space for everyone thank you. >> clerk: thank you. next speaker, please. >> caller: hi. good afternoon, supervisors. my name is felicia smith. i am a resident in district six and i'm calling in because i am 60 years old and in less than two years, i have been hit by two scooters. the scooter on the sidewalk came behind me and hit me from behind which pushed me out into the street and i fell and if it hasn't been for a guy on the other corner jumping out and waving his arms to get the traffic to stop, i would have been run over. number one, scooters shouldn't have been on the sidewalk.

number two, he shouldn't have been going as fast as he was to push me at that much force out into the middle of the street. i don't know what can be done about it but something's got to be done about it. a lot of people are getting so something's got to give i appreciate supervisor peskin's work on this and i hope we get this solveded quickly. >> clerk: thank you. next speaker, please. >> caller: hi. i agree the sidewalks need to be a safe place to but to be

frank, it sounds like the city is the now. when a scooter rider is faced with going into the street and navigating cars and likely getting hit and dying or navigating the sidewalk, they're going to pick the safer action. it's not less responsible riders as supervisor peskin

called them. it is riders who are worried the about their own life and safety the city can no longer allow cars to use bike lanes as free parking. as long as you do that, it is you to be clear, are not the scooter companies, it is the city who is encouraging scooter riders to ride on the sidewalk. it's no coincidence that the embarcadero is where you see most of the scooter violations. district 6 has more than a third of the weekly and 0 cars have been toed. >> clerk: thank you.