to the government over sxiet audit committee i'm dean preston joined by vice chair stefani and supervisor connie chan. the clerk is stefani cabrera. we want to thank the team at sfgovtv for staffing this meeting. any announcements. >> convening hybrid meetings allow in person attendance and public comment providing public

comment via teletwoen equal access is essential and taking public comment as follows. first taken on each item on this agenda. those in person will speak first and take those on the phone line. for those watching 26, 28, 78 or 99 and sfgov.org the number is streaming on the screen it it is 415-655-0001 upon then access code: 2485 401 2082 ##. you will be moued and in listening mode only. when your item come up and comment is called. those in person lineup and those on the phone dial star 3. if you are on your phone remember to turn down your tv

and listening devices. we will be taking public comment freshman those in person first and then the public comment line. you may submit comment in wroit nothing either of the 2 ways. e mail them to me. if you submit comment comment via e mail tell be forwarded and part of the official file. you may send written comments to our office in city hall at 1 dr. carlton b. goodlett place room 244, san francisco, california, 94102. items acted upon today will appear on the agenda of april fourth unless otherwise stated. thank you. . >> thank you, madam clerk. and we were joined by supervisor

safai who ises addressing item one but may be a request we call item -- 2. would you like you to call item one, first? >> thank you. and go ahead and call item 1. joanne ordinance amending the police code require awarding authority following the termination or end of a contract for security or building maintenance in san francisco to provide nochlgz facilitate the contractors retention of ending condition tractor employees to strengthen enforcement the city attorney or grieved employee to bring a civil action for strength -- and enforcement authorizing office of labor enforcement for rules, investigate possible violations and other final relief including

back pay. penalties. cost of investigation and interest and establish procedures for a person subject to an investigation to feel to the determination of a violation. member who is wish to provide comment call 415-655-0001, access code: 2485 401 2082 ## then press star 3 to enter the queue. the prompt will indicate you raised your hand wait until you have been unmuted and you may begin your comments when we go to public comment. why this item is sponsored by supervisor safai. he will take the lead on this. i do want to welcome supervisor safai to the committee and welcome miranda from local 87 and pat from olse.

>> thank you, chair. preston. clothes i'm here to discuss the worker protection act. our law that requires private company for janitorial security and building maintenance employee in the event a contractor changes. and that has happened on a frequent base as the economy has gone down this . is ensure consistent and reliable security. janitorial and maintenance service system an importance to the health and safe operations of commercial buildings in san francisco. over the years the model of who contracts for building services evolve. so that in many instance individual building upon tenants are now responsible for the service where in the past used to be the build being owners

themselves. this was exe.ified by what happened at 1355 market street. san francisco's twitter headquarters. the building owner correct low noted that they were not the awarding authority and it was twitter the tenant. twitter terminated the contractor then refused to provide information on the successor contractor making impable for workers to remain on the job and know who was going to replace the previous contractor. what this ordinance does is it will ensure better enforcement of the police code article 3c and more just outcome for workers covered by this article and their families when employers change a contractor without adequate notice as

required by law this is per bespective only tell fix the weaknesses in the law in 3 ways. requires the awarding authority, the company this hires the janitorial firm to provide the name of the successor contractor within 3 days of hiring the successor. that is on page 4 lines 14-16. if they have not hired a successor within 10 days and the terminated contractor provides the list of employees to the awarding authority who has the duty to provide it to the new company that is page 4 lines 21-23. the second important thing this legislation accomplishes is to provide for the administrative enforcement by our office of labor standards and enforcement. currently the only way to enforce the law by private lawsuit from an employee.

that's currently what we are do on page 6-8 and 9-11. layout enforcement ability this . is important because lawsuits are expensive. they use the money of the members from their respective unions that are upon often times used to provide security to those employees and often can take a long time. administrative action to order back pay and restitution and even just contracting the awarding authority are faster and more like low to deliver justice quickly. for employees. third,ment law allows the city attorney to act on behalf of workers page 8-9. i'm impressed boy matt goldberg and the worker's rights team this board fund instead budget and the city attorney asembled.

getting a letter from the city attorney sometimes works wonders when dealing with anyone when we want a company to comply with this law. and finally i will offer amendmented to correct and clarify technical issues after public comment. this is why we are here to strengthen this crucial law and ensure workers when they are displaced and lose jobs have a just transsxigz get justicement now let's hear from the workers and representatives is it okay we will have brief comments from [inaudible] the secretary treasurer of the labor council and pedestrian seiu local 87. >> thank you. welcome. were >> good morning and thank you supervisor safai and thank you committee members and

supervisors for listening to us today. it does not come as a shock. we ended our 2022 in dire straights we had about 60 something members affected by watching this closely since late summer and in october -- the twitter charge came in with a sink in his hand and said we would clean everything out. we asked the tenants, management of the building, should we be expecting anything to warn our families. sometimes warning help in financial decisions that our members make as far as obligation. we have been told not to worry. i want to say because i keep hearing super supervisors say they should not got a tax break. twitter should not have come inform back when we were one of

the few unions meaning there were 3 unions that supported twitter coming into and getting a tax break because we had seen that from the 2008 crash, our members lost jobs over night. and so we supported that. one of the things this legislation will help us is that when this legislation was written. it was like once we started facing twitter it became the carriage in front of the horse. because the law was a lot older than what we now neechltd right? and so the olsc could not enforce combchlg could not use the law or hammer to defends workers that we represent in the private sector. and so this legislation needs that upgrade for there to be enforcement. it was frust ritting and infuture futureiating that this

person gets, way. we hope with this legislation we have not still recovered all the jobs we lost this company hired and fires 2 more jan terrorial companies after our members were fired. and our members are still recovering. tell be an among and a half before everybody runs out of unemployment benefits. their insurance republican out in january. we hope this legislation will help to protect workers. i know this being in san francisco some folks say why fight to be a janitor there is a huge distinction a union janitor and working without a contract. there are many protections. and so now we are trying to going through the same thing worrying tech companies throughout the city. i understands the decision are top downful people victim to understand this our members

remember upon given this essential title to be guilty to come back to work during the pandemic. put us in a tough position we saw 32 of our members die during the pon demmic. our members and their families on their loss it was hard to seat light. for our members to be tree instead way they have been now, it is -- we hope this legislation will help protect wars in the private sector nonunion or union but law in place that will help protect them. i hope you will consider and recommend this legislation. thank you. >> thank you.

supervisor safai. i don'ting so. mr. mullgwen or someone is here to answeriel questions but i don't believe unless you have something for them i wanted make a note we have someone here to answer question fist we have any. i have amendment it is i can read. >> deputy director i'm happy to answer questions. why thank you so much. supervisor safai before you go to amendments i had one question. >> sure. i don't know if the city attorney or -- questions. i fully support what i are doing this . is excellent and need. i want to make sure that i think i'm read thanksgiving right. i wanted to ask deputy city attorney if i'm correct. i want to make sure we have a private cause of action system

now. where an grieved employee can bring a case and supervisor safai identified bear scombrers it is essential we have olsc and the city able to enforce. sometimes when the city can act it imposes restrictions on private act ors they have to exhaust a remedy. go through the city first before they can sue. my read is this does in the do this there is nothing about the tools creating for the city that would limit an grieved employee from bringing a case. i want it make sure i read that right >> deputy city attorney, i agree with that that is my understanding as well this was intebldzed add additional options now to preclude or limit the original option. >> perfect. thank you. and with that clarification would like to be add as a

cosponsor. >> thank you and go ahead supervisor safai with amendments. >> we can dot amendments go ahead and take public comment. >> supervisor chan is on the roster. sorry. >> thank you chair preston and justmented thank supervisor safai for his leadership i seen frustration in our janitor workers. i am grateful that he has been working on this relentlessly. he has mentioned this even while it was happening and i thank you you have been try to find different ways to really support the workers. with that, i want to say, thank you and i would like to be add as a cosponsor as well. >> thank you. >> thank you. supervisor chan. vice chair stefani >> thank you, chair preston i want to thank spierz safai for this legislation. i thought it was rep hencible what elon musk did, it made me

sick we need more protection on the books i'm happy to support this and i would also like to be add as a cosponsor. >> we have unanimous cosponsorship here. and why don't we open up the item for public comment. >> thank you, mr. chair. are there members withhold like to comment for item 1, lineup to your right along the curtain wall. remote call in members press star 3. for those on hold. continue to wait until the system indicates you have been unmuted. each speaker is limited to 2 minutes for this item. if you notoriety chamber and like to make comment on the item approach the podium and begin your comments. >> you may begin. >> good upon morning. thank you for supporting our janitors and as always thank you supervisor safai for this legislation.

andir hope it will pass. >> thank you. i'm one of the representatives local 87. before then i was a janitor. i was actually there when we remember fighting against facebook protesting then for a week and a half, 24 hours and then once i became part of local 87 i was behind the members of twit exert out there. i again thank you all for this spchlt this means a lot. our members have been suffering a lot and they need all the help they can get. so being there i understand the helplessness this will help out a lot. thank you very much for this support. thank you. are there others in the chamber this would like to peek to this item. we gallon to our public comment line.

there are zero speakers in the queue >> thank you. public comment on this item is now closed. supervisor safai i understand you have amendments. >> yes. >> 3 amendments they're technicality and clarifying. page 2 line 16 deleting, and, clir foil it is all 3 steps of wed. line 21, deleting 21. 2, it is in the a correct code section. page 6 and 47, when enforcement can occur i add these moved to the full board. >> thank you. >> thank you for your leader ship on this i like to move the amendments and also in the same motion it move the item as

amended to the full board with recommendation. >> call the roll. >> vice member stefani. >> member chan. >> aye. >> chair preston. >> aye y. there are 3 aye's >> thank you madam clerk and supervisor safai. >> item 2. >> item upon 2 resolution urging internet service providers at&t, verizon, comcast and others to provide afford believe internet to seniors and people with disabilities. members who wish to provide comment should call 415-655-0001, access code: 2485 401 2082 ##, then star 3 to enter the speaker queue.

>> thank you. and today we are hearing the resolution i authored calling on the big evaluate internet service providers to provide affordal interpret connections to seniors and people with disabilities and other low income inference fremantles we will hear from senior disability action on their work to elevate their importance for internet access through the free wifi cam sxan from some of the biggest internet service providers and the city departments that are working to bridge the digital devied. i want to thank my cosponsors which are -- supervisors chan, melgar, robe and walton this

this item. i think we all agree that high speed internet is increaseingly central. something this was not in the not past viewed as a luxury. now is more of a necessity for the basicing functions for families and students and small business. small businesses can many of them not exist without high speed internet access to health care. depends on internet access. and yet even in our wealthy city in many ways we have huge swaths of the population that lack access to an internet connection. cannot afford options available. fwhon 8 residents of our city are without high speed home

internet service. one in 7 public school families don't a home computer. fwhon 7 residence denials lack basic digital literacy the federal program referred to acp, which has only about 25% of the estimated 126,000 eligible san francisco households. oldsmobiling 25% are enrolled in the federal program. in the upon tenderloin we have estimated 3, 500 eligible that are not registered. in western edition over 2600 people eligible but not registered for the acp program. we got a lot of work and our hope in this hear suggest to make people away through the hearing of the programs and the

way in which they can sign up for them and enroll in them. senior disability action you will hear more from then them their free campaign a multiyear organizing effort to address san francisco's divide with focus on low income seniors and people with disabilities who are often left behind on when it come to internet acsthesz is concerning with the rapid digitization of service this we have seen during the pandemic. you know there is some good news. we'll hear more details from the providers and fda in response to that campaign, by sd a and alis at&t early last year partial low met the first of fda's 5 demands

lowering the cost of the program and increasing speeds of the at&t access program. this made the program free for people who questions of law foil for the internet subsidy the acp program. and they lowered the cost of the cheapest plan tr 50 to sdmirt there it is a 30 dollar federal subsidy that he knead fro for folk who is had to pay for internet access. that was a positive step and advocates were excited by that. there are other demands that have not been met and wanted through the resolution to push to seat demands met. i want to be clear that all of the solutions to providing reliable, faster and cheap are wifi for low income residents in san francisco don't sit with the private companies we'll hear from which i invited ocd and

department of technology as well to speak to their work and have them we in on the gaps where the private market is not filling the needs and what dt and ocd are doing through the housing program. the san francisco digital equity report than i will talk about and collaboration on the sf tech council and more. i think this is an area i hope that everyone agrees that access to the most vulnerable commune member system essential and that through the hearing today and the resolution we will learn more from the work and collaborateerations with the large internet service providers and the city to work toward achieving the important goals of the free wifi campaign. so, with that, i would like to

invite some presenters up. we have a number of presenters, we are going to set a clock and tell you when your time is up. we may have questions for you but i ask everyone to stick to the what is the 5 minutes per presenter. tell be a couple minutes longer for sd a they have a 7 minute vomit i welcome up we will play a video. speak into the microphone the vo is queued on the public upon laptop.

[i'm 81 years old. public policy director for independent living resource in san francisco and also with the disability. [playing video]

>> we wanted start that vo with our members they have been leading this campaign. focusing the efforts and leading the charge. and take a moment to say, thank you to supervisor preston for hold thanksgiving hearing sponsoring this resolution and the cosponsor as well. thank you to members of the committee and the staff here today for hosting us. i'm peter efys an organizer with senior and disability action. working on this campaign for a few years >> i'm [inaudible] i'm organizing a senior and disability action, good to be here. >> stefani, can we pull up the

presentation now. upon excellentful >> before we get into the meat of today's presentation i want to give context for how we got here. >> today as we discuss this resolution, we are focused on the issues that really came up in spring 2020 and on the pandemic exacerbated the dig at that time divide. supervisor preston spoke to the core of the issue and the many reasons why this is important to address. today, as we discuss this resolution our focus will be this:when more can internet service providers do to brooden access and fight for digital equity in addition to taxpayer funds initiatives how can they go further and redirect other funds to community investments. and of course we want to mark some of the signs of progress shown along the wachl service

providers participating in the acp, making improvements to low cost plans available. our members meeting withatate california president rhonda johnson who noted at&t's interest in getting congress to expand acp eligibility it would meet costs of living and invest nothing partners. and we are glad to have many of those large acp representatives in the room with us today. representatives from 3 of the counsel row's largest internet service providers the 3 this have operation in san francisco. we believe that the learning rfp's with resources have a leading role to play fair access to quality internet. and we also believe providers have a role it play and the city government does as well. i'm sure we will hear about dt and ocd with monkey brain. the local provider.

i will pass it on to give us more on the issue. >> we 4 barriers to internet access in the city with members. the first is acp under enrollment. supervisor preston mentioned a third of house holds are eligible under a quarter are enreasonable doubt. acp does in the meet the needs of san francisco. in san francisco low income is under 80% of income by hud and sfmta. there is red lining issue number 3. digital red line example can be seen on the map. red zones are high speed. green are low speed zones. in high speed tested on the ground the speeds were slow. we want to make sure for profit and small are land lord owned buildings are included and plans for universal high speed

internet. language bear year, we conditional ignore. in san francisco zip codes are schein china choun. russian and knob hill have the highest rates of limited english and slow acp take up rates. we want to emphasize language could be simple. website could be available in chinese. they are only available in english and spanish. chinese call options possible to add on the phone when calling for tech support. >> thapg thank you. gives context for the conversation. i'd like to say a bit about why we believe the large rfp's have i greater role. with operating revenues 100 and 200 billion dollars a year they have resource at their disposal.

a lot of the resources tens of billions of dollars devoted to payments to share holders or funding stock buy backs. worth noting that on average, stock holders in the u.s. are wealthier than the pop lipgz. when we look at payments to share holders versus resource devoteed giving become to the communities donations to important work, we find the amount given in donations 1-12% of the amount paid in dividends. gives confidence more can be done. that's how we come to calls for action today. to end digital red lining urging isp the learning 3 at&t, comcast and verizon, to target intentional invest to infrastructure in under served community and partner the city and community organizations to implement a coordinated prop to

taxling the up grids that will be necessary for the hurdled that will come up. can meet the needs by expanding eligibility to and subsidize being their programs. to make sure all have access they can devote resources. [inaudible]. we are looking at 40,000 per building, 35 million. this mate from the 2015 city sudden front connectivity plan we welcome updated numbers. however this is in the a huge ask either way and not much of a dent in the billions we are looking at. with more data we can give a more precise estimate of the cost in a level this meets the needs of sudden front but 2 to 3 will mission an among seatbelt access could be subsidized up to 80% ami.

no costs should be covered by a provider shared and addressed collectively. passing this resolution san francisco can be a leader on digital equity. lay the ground work to undo red line and build an inclusive internet. we expect to hear pr more about efforts and we are hope to hear about which can be be expanded and had new initiatives companies will address the issues. thank you for the time looking forward to the conversation and soing when we can do together. >> thank you very much. . if okay with colleagues i my shope we go through the presentations and ask questions, police stick aroundful next up and as00 autofirst presenters referenced. the 3 providers who are here and

representatives of those providers are the 3 biggest in san francisco. nationally. they are 3 of the there is one other in that top 3 they don't deserve. the 3 we will hear from at&t, verizon and comcast other 3 biggest here and i will welcome them up one by one in no order. i want to say there is over lap between the present anticipations understandablely. we don't need you to repeat the criteria we don't need hear from 3 different companies the same criteria for the federal program. i want to reminds the public you can look on the website for and see the full presentations from each the provide scombers would urge them to stick to the main points you want to elevate here in the hearing. first up and i should say i want

to thank all 3 for their coprescription and participation in being here today. kim blackstone direct of external affairs for at&t. welcome. you have the floor for 5 minutes. >> okay >> can you see it, what am i doing wrong?

i don't have share third degree information with the advocates and appreciate the opportunity now. >> in 2021 at&t made a 2 billion dollars commitment to address the digital divide including low cost offers in participation and connected learning program and a digital literacy course we developed for students for new digital learners i will talk about this in a minute. >> they have the acp program. 30 dollar subsidy toward your bill. and your and talked about this, the criteria to participate is

set by guidelines. it is a 2 step process what the federal program requires. first go on 39 get your acp eligibility confirmed. once approved call at&t to have that 30 dollars subsidy applied to your bill. why so we made a commitment to spread the word on this programful partnered with community technology on a number of enroll am events throughout the city. where we have 6 at&t bilingual. niece a tech pop up and got more people enrolled in the program. you see the different place we were last year. >> and that work has paid off t. is in the a huge number, san francisco does lead the 9 county bay area counties in participation. we definitely want to see this

number grow and we are committed to per inning with the partners to continue to spret spread the word. i shared the information how to join and get qualified with the supervisors and nonprofit partners san francisco school district and participate state wide with the california department of technology efforts to advance acp and will be participating on acp day on april 22 nldz. iot next slides talk about the access program and what happens when you are qualified and have the access program. you get 3 internet. i have information on how to do this. in membership languages with me today should you need temperature i shared that with the supervisor offices as well. >> okay. in san francisco consumers are luck tow have a wide variety of different price points and speeds. men companies offering wireless

and also wired internet service. here are a few of them. >> and our connected learning program this is big for us. part of the 2 billion dollars commitment. we have done a few things as far as opening 20 connected learning centers. we have one in san francisco. we also partnered with dig opportunity to provide refurn devices train to student who is need it. we have partnered american public library association to develop a curriculum of upon 20 courses for new digital citizens who are kinds of getting the hang of temperature everything from how to sends an e mail to navigate the web. we also developed the achievary a free learning platform for student who is fell behind during the pandemic for precool or k-12 students.

connected learning center suspect in visitation valley at the asian pacific american municipality center. provides free internet. new computers and digital literacy content and employees volunteer at the center for events and workshops and our cw a members involved in this volunteerism we are proud of it. last year i got to donate devices to 2 different programs that are very near and dear to san francisco. 250 laptops wents to the media education program. 2 five the writing center in mission bay and the tenderloin. >> we support digital inclusion in many other ways with many organizations throughout san francisco. we look forward to meeting new part sdmers spreading the word

on the program and see when we can can to address equity together. >> and we have resource for seniors and disabled customers. the lines our staffed 5 days a wake. one 6. with live human beings and have a language line so they are able to get that information in language as well. at&t has been in the connective business for 147 years. we like to see that continue and look forward to partnering with the city and other organization to try to get as many connected and on line as possible. thank you. >> thank you. mrs. blackstone. next up sofia garcia director of external, fairs for verizon. welcome mr. garcia. have you 5 minutes. >> thank you.

>> good morning supervisors pret prefshth stefani and chan. i'm sofia divorceiat director of external affairs had local engage am in the west working along side my colleagues rudy reyes and christine keen whore you have met with. thank you supervisor preston for call thanksgiving hearing today. >> bridge the digital divide calls for action by industry and all levels of g. at verizon we made it our top priorities core to competitive business strategy and in the a matter of corporate

social responsible. digital inclusion is essential it our success and competitiveness of our society. bridge the divide requires action, increasing broad band affordability. adoption and access. each is voilths to solving the problem before us. greater access noters greater affordability and greater adoption. 2 years ago to this date, supervisor safai called a hear to discuss digital ecquit discuss the accelerating the brood band plan for all americans to have affordable broad band i'm happy to discuss the ways we worked expand access to affordable broadband working with the community for digital community efforts. at verizon we address through

affordability. high am quality internet affordable. adoption. helping to ensure more people are proficient to tloif economically in a digital world. one way providing 10 million young people with skills training by 2030 and another goal is to provide a million small businesses with resources to thrive in a digital economy through the free small business access. we are working with city leadership to expand access. city wide. the internet has changed everything if the way we learning work and play to how we access and manage health care. internet access facilitates social mobility and financial success for community who need it most. believes everyone deserves

affordable and convenient internet access. which is why verizon is supportive and committed to the affordable connectivity program and why we made the verizon forward program. with the verizon forward program, customers can get fast, reliable verizon home internet completely free. acp is designed put the choice in the hands of consumers let's participates to choose their service. there are ways to qualify for the benefits. which we talked b. which is why education and out roach is so important. as we continue to expand out reach with the city and nonprofits. there needs to be emphasis on adoption of the existing benefits. anyone medicaid eligible seniors and individuals with disabilities questions of law foil for it regardless of

income. expanding out roach is a key part of the program. provided material to the city including the board of supervisors. emergency management, homelessness and supportive house being, san francisco housing authority. public library community development collaborateerating with per ins with acp navigators that have cultural and language competencies to better serve their communities is critical. verizon offers language line services in 161 languages to communicate with non-english speakers as well. verizon community's team established to increase, wearness for all community around our 5g home protect with city organizations housing organizations, and cbo's over 80 events in 20 twoochlt this year project to do over 300.

we have worked with the number. community based providers serve youth, seniors, individuals with disabilities homeless service providers and many more. >> digital inclusion pricing started during the pandemic when we recognized students did not have reliable access to technology and connectivity. in cloegz i will share we are committed to partner with you and the city to ensure san francisco has access to reliable internet and i'm happy to take questions. why thank you very much. >> next up dylan young department of government affairs for comcast. welcome mr. young. you have 5 minutes.

>> good morning, chair preston vice chair stefani and supervisor chan for the record, i'm dylan young comcast director of government affairs. thank you for the opportunity talk a little about comcast work in digital equity. i would like to provide information on 3 things. the participation in the affordable connectivity program and experience and understanding of barriers to adoption. and human prop this we take through community partnerships. i will move quickly -- through the first slide the previous speakers have already covered the federal acp up to 30 dollars per mont. i want to confirm we are proud participate in the acp program. >> in terms of our seatbelt

essentials program, this is the largest broadband program 10 million low income folks since 2011. as well as thank you. a need for low cost high speed internet at home. low cost commute and training. internet essentials address the 3 to adoption. and through this seatbelt essentials program provide 50 speeds 9.95 a month or 100 for 29.99 a month this is covered by the acp benefit for qualified folks there is no credit check or term contract no need for a social security number if you don't want to and accept

multiple forms of id. it includes equipment and technician individual to install it at no additional cost. we provide language support of 240 languages including american sign language for enroll am. there is an option to purchase a low cost laptop with a 1 year warranty for 149 and free skills training at the online learning center. internet serbs is public assistance does not look at income. if someone is on cal fresh or medicaid. school lunch program and many others are all eligible. this slide showing the 9.99 amount has in the changed since we started the program 12 years ago. we know the cost other services, goods and items have increase

said. i want to tuck about our impact over more then and there a decade with 10 admissible low income folks connect since 2011. 1 publicity 7 million in california. want to quickly talk about home internet adoption makes a difference in lives. research shows for you % reduction income based for households with school aged children. and increase in income for customers. >> in addition to meeting the 3 main needs of quality internet connection, a computer as well as lit res we found in a group study this there were these barriers to adoption. gap in aware ness and motivation to apply. gap in information on eligibility. how to apply installation.

trust and instruction gaps. china town is an example work with lead torse identify high priority locations, surveying when we get permission and proactive in engaged with china town meeting and complete a mile stone last fall to visit the primary locations to survey, explore options and greater connectiveivity to serve residents and small businesses. and we had a walk in tour to the locations when in the boiler rooms of wiring. how to bring in lines and talking to residentses and staff in the build to see first hand. so i want to quick low say what it is the human prop we found most successful in reaching folks. users report i per inship helped them in over coming adoption barriers. strengthening skills and comfort

and confident. in using the technology. and community partners, we basically have heard that working with folks and trained volunteers is a key way to have designated staff trind and work with folks. also to be able to help new users and to have this one on one contact the consistency of contact and personalized attention that builds trust and helps folks have faith in coming to a community partner knowing they can get help and knowing than i will get individual personal attention. and an example i wanted bring up with self help for elder low comcast indicated generational program learning heard ware and software and tech support for seniors. [speak fast].

jan woen staff where i said a few words and all of us self help for elder low walk-a-thon. >> i worked with community based organizations. we have 34 location in san francisco. during the start of opinion dig partnered with the city and the community based organizations and faith based organizations to install free internet. which is still running now the center's continue to evolve beyond the hub. and district 5, we have tenderloin neighborhood development centerful collective impact. success centers and the y where we installed no cost equipment and will internet service to support the organizations. and district 2, my technician team and i worked with the presidio y to install and provide the same no cost equipment and internet and district one the richmond y with the service as well proud to

sigh last fall 100 community leaders and stake holders to share best practices in closing the digital divide and creating equity last year at the summit. so, let me stop there. thank you for this opportunity and i will be happy to answer questions. >> thank you for your presentation. next we will hear from mayor's office of housing and community development. i know we have a number of folks i will let who is presenting introduce themselves, welcome.