>> the journey of becoming a firefighter is no easy feat, it requires navigating and overcoming challenges to protect and serve the community. established in 1866, the san francisco fire department has evolved and grown to represent the community and meet their needs along the way. the division of training is responsible for training all new members entering the department, as well as develop, and provide corchlhensive fire suppression and emergency medical service instruction to all members of the department. this video provides a glims into the 130 recruit academy class 21 week training program. in preparation to take on one of the most challenging and rewarding professions in the world. to become a firefighter in the san francisco

fire department. >> [whistle] >> i oknow there is going to be a lot of shoveling and it will not come easy. i know it will not be given to me. >> am i going to be able to keep up and do all the physical a pects of what the academy will request of me? >> on the hand you have been given a opportunity you worked so hard to get to, but on the other hand you don't have the job yet and have so much work you have to do to get in the field so it is double edge sword. i need it but this is just the beginning.

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>> we are entrusted with people. our job is (indiscernible) we want people to be firefighters. the chief picked the people. our job is train them. we make sure that we are challenging them, but at the same time supporting them and that is a fine line, because we want to see how these people react. it is imperative for the training academy and training staff to make sure we are getting the best out of these individuals. i always tell them, we will challenge you, but also going to support you. we are not going to trick you into certain things but we want to make sure we make it difficult and make it so that you are performing at your best when somebody is on their worst day. >> the process is grueling, however, the reward at the end is what it's all about. we have 21 weeks to form this group of 51, and to functioning individuals on a working engine

or truck company in the city and the challenge there is that when you walk through the door, you should be able to take care of business right away. when i first got on the job and hit the streets and got my first fire, which is 4th alarm fire which they throw a lot of people in the big building, happened in the first 30 minutes of me stepping in the fire house. >> we hire a vast group of people with different backgrounds and experiences, which is kind of interesting as well, because it makes up our department and we have a kind of hodgepodge of people, but they all get taught the same thing. we have people from-we have a guy in the class whoofs a social worker. we have a person who was a firefighter, multiple firefighters. san francisco does things different then most fire departments but they have upper hand so we try to pair those with some sort of experience with people who don't in study group said. we

tell them the first week get in a study group and that is a group for the rest of the academy so you will be the support group for each other. >> my name is julian martin a recruit in the 130 academy for the san francisco fire department. the fire department what drew me to it to begin is a concept you are always learning. you are always learning something a92. now fire or situation is alike. no med call will be the same, and that aspect is something that is always changing is what drew me to it. when i was 19 i enlisted in the united states army and was in college at the time, so i was enrolled simultaneous in the reserve officer corp training out of leehigh university. i was (indiscernible) and lee high university and completed by bachelors, but commissioned out of lee high university as a officer in the california national guard. when i graduatesed i

immediately went to fort (indiscernible) missouri to complete training for being a chemical officer which is (indiscernible) i think my background in chemical hazmat with the army was beneficial and the department as well. >> high energy,b that is how i categorize julian. high energy and ability. she is very capable. >> she is one of those people pretty much anything she tries she can do well. she is a musician also. she is a artist. >> she is the kind of person that push other people to be the best version of themselves, just because she also wants to be the best version of herself. she is a very dedicated individual, and it was a treat but also a challenge because that is the way she is. very competitive and

ambitious. >> emily-i am a recruit with the san francisco fire department. i remember how do i become a firefighter in a major city? i typed that into google and a lot of things came up. getting certification like firefighter 1, emt, paramedic jz these are things i knew nothing about so a lot of research. for me having lived in california and visited the bay area many times i said to myself, i decided the pentacle for me of being a structure firefighter, being a city firefighter which coming to san francisco. i am originally from new england. i grew up in a traditional town in new hampshire. when can i was a kid i never had fire fighting on my radar. never

something i thought about doing. when i in college i studied environmental conversation. i always appreciated the outdoors and really cared a lot about protecting the outdoors, so for years after college i worked with kids in the outdoor education, so taking kids on backpacking trips, takes kids on hiking trips, and just helping them develop appreciation for the outdoors. it was basically a opportunity to not have a desk job and for years i was chasing that job that didn't involve sitting at a desk and be outside with people which makes sense it leads me to firefighter. next thing i knew i was heading up to alaska to be a firefighter. that was the switch and never looked back. >> emily is a person that very much someone who cares about other people and will

put other people needs before her own. she is extremely caring and thoughtful. i also think she is extremely adventurous as well. i remember when we first met, when we were living in yosemite being in ah of her adventurous side. >> my name is jenna. everybody called johnny for short and i'm a recruit with the 130 academy for san francisco fire department. city girl, born and raised in san francisco. literally my entire schooling has been right here in the city of san francisco, and so that's part of me and part of my identity, and what keeps me so grounded to the city i was raise d in. my brother is a

firefighter and he has been a firefighter many years. he is absolutely-he loves his job and always has tried to bring people along with him. those he loves and that he thinks would be fit for the job. >> i told this lady about this service and about this career path back when she was 22 years old after graduating from usf, i tried to put in her ear, i think you would be incredible at this profession and she said i'll think about it. >> that is always something in my ear, but to be honest, my encounter with the fire department that kind of sparked that interest and the reason as to why i wanted to become a firefighter, because at the age of 15 i lost my mother to gun violence and it was

the fire department when they came to my home, it was the reaction of the firefighters that i felt cold. their reaction to my situation. i didn't feel support. that is just my perspective of the instant it happened, but that is something that stuck with me. i don't want someone like me to go through what i went through because i know how that felt. i took the leap of faith and i said i'm going to change my career entirely, but now i see for myself just within my recruit class that there is a lot of diversity. it was really comforting to me to see that and know that these are the people who are going to be my first family, because we share a special bond. >> she was ready. she was hungry, and she-every drill we did, every practice we

did, all the exercising she was doing, she was hungry for it. i couldn't possibly be more proud of her. >> a real basic building block is just like crawl walk run. our crawling stage is like just putting your gear on. we have our ppe, which is about 20pounds, the packs are 20 pounds. just those two alone you throw on 40 pounds of weight and by the end of the academy we have your ppe on, go on (indiscernible) breathe through the bottle, climb up a ladder, crawl through a window, search fwr a victim, bring the victim through the window and extricate through the window. the progression of the testing ramp up pretty quickly. in the 10 week cycle it seems like a long time, but for the recruit you can ask them i'm telling you it is a rigorous academy and keeps on getting

harder. >> academy starts at 8 o'clock. we do our pt. whatever it may be, whether it is running in a circuit or amazing raise, and are that lasts anywhere from a hour to hour and 30. from there we go to a class room. we learn about the different chapters, whether it is (indiscernible) hose appliances, building construction, whatever it may be. that usually takes us to lunch and from there we get separated into skills groups. >> (indiscernible) how many victims. >> which we have typically about 4 rotations of the different skills we get touches. >> it is still very early in the process. if you

envision each class like a bell curve where most in the middle, if you have a class with really long tails those are harder to train, because you have people at the back end who are really struggling. this class seems to have small tails. i don't see anybody struggling yet. i dont see anybody truly standing out. but again, it is early. we haven't done any testing yet. >> i am learning a lot with fellow class mates. they need me and i need them and the really difficult evolution and training and the first couple days are crucial to understanding like how people react to certain situations because not everybody is the best under pressure. not everybody is the best tying a knot about there are some that are super fast with hose lines. finding everybody strong point and emphasize those and use to our advantage is important in the first couple weeks. >> something that challenged me probably the most and

has been probably the biggest learning curve is really focusing on the ability to let go of something when it doesn't go well in the moment and move to the next thing. that i think has been one of the biggest challenges in this academy, because the realty is you make a lot of mistakes every day. you do a lot of things well too, but you make a lot of mistakes and if you hold on to each one of those mistakes it is just going to snow ball into more mistakes and it will lead to more stress and being hard on yourself. >> i had to learn a lot of different new skill sets. things i wasn't familiar with like chain saws how to hose lines and so getting the technique because a lot of the job is about the technique. it is not about having the brute strength or anything like that,

it is using your body mechanics to your advantage. >> when my body cools down (indiscernible) [music]

>> we have the academy set up it gives everybody the opportunity to practice the skill set they need to. san francisco is its own entity. we pride ourselves on the traditional fire department in the sense we still use brass fittings, wooden latters, surrounded by three sides of water so all risk fire department. you can go downtown busy high-rise, out to the coast for surf rescue. we have a mix of everything and we all have to be well-rounded firefighters and that is our entire job to make sure that we are profeshant. >> as we train our roles will be to evaluate along the way. the role we have is to get them ready for fire house culture. to be a firefighter requires a fair amount of discipline. you have to understand the rules of the game. understand how to behave, how to appear, how to interact with the public and one of my roles is to

make sure the recruits understand that and adhere to the codes of conduct and behavior the department lays out. >> okay, today is monday. the monday after my first big week of testing. two double day testing thursday and friday. we had to do a ems skill, take a written test and 8 different fire suppression manipulatives. we got our report card back today and if you can't tell by the way i'm smiling now, i passed every skill that we had to do. your girl got zero deficiencies, so i am very proud of myself of being able to pass. >> you know, our saying is we dont fail people, they

fail themselves. we give them all the information they need. we allow them extra hours prior to the start of class and stay late after hours, and we hope they take advant nl if they need help. they vocalize when they don't know something and part is ego. if i want to pass the class i need to ask for help. there is no slowing down. once the training is moving it isn't stopping for anybody. you are on the training or off. we don't have time to stop. we want them to pass, but they have to have their heart into it. if they think it will be easy that isn't the way it works. >> i want to speak about what happened on september 22, 2022, which was week 14 i believe. week 14 or 13. there was a big moment for me, because it was the week that i got

injured. i had the ladder not completely fall on me, but it put my body in such a way it basically injured my shoulder. i had a little nerve damage coming from the top of my right shoulder radiating down. from what i remember, the ladder was coming down and a sudden movement it swerveed one way and swerved back and i remember i couldn't feel my right arm. i tried to hold on to the ladder and it just basically just hit me in a certain position, and i fell over, and i remember feeling a combination of so much pain and honesty nothing at all. >> she had a pretty good scare of a injury, and her

determination and just the way she goes about things. she is not very demon struative or outspoken but works hards and puts herinose nose down and just works. [music]

>> so, today is our last day in the academy. i think there is a lot of things going through my mind right now. on one hand, i feel incredibly relieved to be at this point. it has been a long 5 months. it has been great, but it has been really challenging and definitely really tiring, so it feels really relieving to have reached this mileston. >> we graduated friday and just feels really exciting. you know, speaking for myself, i think i'm preoccupied worrying about starting work soon, but i think for my family and my partner, i'm excited for them to be at graduation. this is not just a journey i have been

on, but a journey they have been on as well. especially my partner. she has been immensely supportive of me throughout this process. on the other side of the coin, it is nerve-wracking we go out in the field and do the job. it is mixed emotions for sure. >> super excited. it has been a long long 16 weeks, and at the end i finally get to graduate, get to be a firefighter. i'm looking forward to most is taking our time at treasure island and bring into effect to help people. >> so many things that are going on in my mind at the moment because of the fact today is the last day that we are actually on our training grounds on treasure island. i cant believe i'm actually here and i made it these 5

months. getting in here doing the best i could possibly do, but now it is graduation is just so close. i'm just nervous. i created this family within the 130 academy class where we have gotten to know each other and gotten to do skills together, but now when i go to my probationary home, now i will get to know those people and learn so many more skills and just get all the hands on experience and you know, create that second family. it has been overwhelming. just the amount of support that i have received. my family is my core and is my biggest support system and they have been there and have just expressed unconditional love and support every step of the way.

[music] >> good morning 130. i know this is a exciting day for you, and this is just one of the many milestones in your career. i am really proud of the division of training and i'm proud of you, 130. you took the lead and you worked hard. you worked as a team and that's how we always do it in the san francisco fire department. this is a proud department with a proud history. we fight fires like no other fire department. we are community paramedicine and alternatives to policing. we are firefighter emt, firefighter paramedics, but we are so much more as you are going to find out during your

careers. i do solemnly swear, that i will support and defend, the counsitution of the united states, and the constitution of the state of california, against all enemies foreign and domestic. >> today i graduated from san francisco 130 recruit class, and i became a san francisco firefighter. i feel absolutely amazing. i thought about how i feel graduating, but feeling it is crazy. i'm so so excited to get started. i will be in station 9 in the bayview. industrial part of the city and i'm extremely excited to do everything the truck

does. learn how to raise and lower the aerial. get to all the different ladders and practice them in real life and apply them to situations that we are seen in the academy, but to see them in real life will be a brand new thing. [applause] >> going up to the stage to get my badge, i was thinking about how sweaty my hands were. i was trying not to trip, and but in realty i was just thinking about how special the moment it was, and to be honest, it felt like everything stood still for a second, and it was a special time to reflect on the journey. i feel proud of my class mates making to graduation. i feel a lot of love towards my classmates and lot of respect and admuration towards

the instructors. it feels good to be at this point after 21 weeks of hard work. >> i would say i felt an immense amount of pride for what she accomplished. having been along the ride, before academy, being a part of the journey that lead up to interviews and then academy and getting to this point. i know how much she has overcome and accomplished. so proud. i'm so proud of you. [calling out name] >> to be honest, i am had a ball of emotions just running through me right now. it is like electric energy. to have all the overwhelming support from my family, from my friends, from everybody in the department, and from oakland

department as well is truly just overwhelming and very emotional at the same time. >> hoping e-the whole thing is surreal to me. she pinned the badge on me when she was 15 years old and coming to today and seeing where she is at now, i couldn't possibly be more proud. she has a heart of passion. she has a lot of heart . >> when i saw him up there, it was just overwhelming. i was like, i will not cry, i will not cry. i tried to hold it back, it just couldn't. >> the chief says, who will cry first. >> who will cry first? okay. (indiscernible) >> i'm supposed to be

tough. man-- >> the last time i like to introduce the newest bravest san francisco firefighters, 130! [applause] >> so, i'm now at station 9 on the truck. in the bayview. junk yard dog. the day before graduation was to ask questions what we are supposed to do and probationary firefighter instead of recruit. my first day was november 22. it was i was one of the lucky ones. i had my full weekday. i had 4 days after graduation to get my

mind right, get ready to go to work. our instructors complaint us in the dark so we wouldn't know what to expect so when we got here, it's how we adapt to a situation, not so much-this is what will happen. this is what you need to do. i was kind of freaking out before i really haven't been in a fire station before, and every single member was super welcoming here. i think the most important thing is being yourself. knowing when to contribute and when to kind of sit back and listen, because there is a wealth of knowledge around you everywhere. everywhere. i could talk to any person in the station and learn so much. i think i have been able to hold on to what people have been telling me a lot more here and learn a lot more in a lot less time. >> transitioning from graduation to being a

probationary firefighters coming with a lot of changes. you learn the tower and skills and information and once you get thin field you realize how all those people come together in real time, which has been super cool to see how it all unfolds in the field. i have been super lucky. i got placed at station 17 on engine 17 and i have just been super fortunate to have a really great group of folks to work with, who put in a lot of time and energy to help get me up to speed. >> i say with i first started the academy and was nervous and excited. there is a element of nervousness with being a probationary firefighter because you are trying to keep up and learn as much as you can. i say from the academy till now there is also a lot of confidence building that happened. the first two months what really stuck out to me is just how tight nit the station is and how much people

really care about the work that they do and really pushes me i think to be better at the job. >> apparently i'm a probationary firefighter for the san francisco fire department, so the last 5 months i was in the tower in the academy lead me to here of drilling, testing, requiring all the basic foundation skills to become a firefighter. now i'm actually actively doing it, but more specifically at the current house i'm stationed at, which is station 10, i am also the role of emt because we are on a als unit where there is a paramedic so i'm the paramedic backup providing them whatever they need as their assistant, but when it comes to fires i'm the one with the nozzle to put out the fire. me and my main concern is getting

through probation because i don't have job security at the moment, because you can be let go any time if you are not meeting the expectations of what it is that they require from you. i want to be good at what i'm here to do in the position i'm in now. the call volume i have seen during my watchs are 7 to 10 calls within a day, which is pretty moderate. i'm just waiting for my first fire. [laughter]

>> (indiscernible) step on it and measure at the shoulder. >> we talk about being a model to other agencies, again we hire very diverse group. male and female. as long as you meet the standards and are able to take care of the business of the fire department and public safety and being able to get along with your coworkers and all these stressful environments is key. you are not a individual here. we are made up as a team, so you have to be willing to listen. you have to be willing to learn, and you have to be willing to push yourself all the way to the end and you'll be

successful here in san francisco. >> people ask, you just go to fires and-no, we go to everything. anything and everything 911 is called. it depends on the person and where they are at. we invite everybody to come try if they think they can get here, then by all means, we are a great department. large department. busy department, and we have a lot of things to see while working here. best job in the world to this day. >> we prep them as best we can. all the experiences and instructors and myself, we again our job is to see them-we want to see them be successful. we want to hear good reports. it is like being a parent. i are want to make sure when they leave we want to hear good things and if we don't want also want to check and make sure, what happened? i want to hear from now the probationary firefighter what happened and how we can best support them,

because they are not recruits anymore. they are professional probationary firefighters and just because they left the tower doesn't mean we are done with them. i'm more invested in them now now that they are my brother and sister then a recruit because i could be working with them in the field. i found a career i absolutely hundred percent love. it is very rare that you you can find a profession that you can love that much. i'm a public servant. i never want to forget the roots of what we do. we serve the citizens of san francisco. i'm serving the citizen of san francisco now by training new firefighters. by job is best prepare them what they will be going to into the future. >> in the community whether we are driving around, we are on a call, or shopping, the way that the community looks at us and looks at me is kind of

surreal, because it hasn't fully sunk in. sometimes i have to reflect and say, you made it here. be proud of yourself. be proud of your accomplishments because for me i want to strive and do more and be better. [siren] >> i would say first of all, we dont just employ firefighters, we employ everybody on the ambulance. emt and paramedics. firefighters and ems is a great opportunity. it is really important we have people who look like the community we are serving and that's part of the reason many joined this department to create change from the inside and we have done a lot of that and we will continue to do that. there is a place for you here as a ems, as a paramedic, as a firefighter. you just need to be able to put in the work. this is a big deal

being in public safety in san francisco working for the san francisco fire department. it is a commitment. what better place if you want to serve your community then the san francisco fire department? [music]

[siren] [music] so, can you tell us what it was like for you during your first encounter with the san francisco fire department? >> yep. it was super cool! i got to learn about the dry standing pipe correction. it is actually called, dry sand

piper just stand pipe. tomato. you know. yea. >> so, what is coming up next for what is that for? >> oh , firefighter backsterinvited mow to a fire station to see the cool stuff firefighters use to put out fires. you have seen the had doors open like a space ship from out of nowhere. i close my eye its is like i'm there right now! wow! whoa. watch out, man. what is that for? >> what is this? these are fire engines they might look alike they are both

red. white top and red lights on top. this is a new 2021 fire engine and this is an older 2014 fire engine. if you can't tell, this one is shorter and narrower than our older fire engines. they have cool things like recessed lights. roll up doors. 360 degree cam ares and more that is important as the city is moving toward slower and safer streets adding parklets and bulb outs and bike lanes we need to decrease our footprint to keep us and the community safer on emergency scenes. >> what's back there? >> when is not guilty fire engine. great question. i want to see, sure. >> let's go back and look at the equipment and the fire pump on the fire engine. >> this is a fire pump. it is cool all the colors and

all that. this fire pump and this engine holds 500 gallons of water that is a lot. >> a lot of water. >> it is push out 1500 gallons a minute of water. we can lose our 500 gammons quickly. why we use hoses like this to connect to a fire hydrant and that gives us unlimited amount of water to help put a fire out temperature is important we have enough fire engine in san francisco to put fires out. so we can reduce the injuries and minimize loss of life and minimize property damage. [music] >> mr. will. mr. will. will! >> oh. daydreaming.

thanks, everybody for watching! bye! [music] i'm chanel joyce i'm a firefighter for the san francisco fire department. i currently am the station 4. in the mission bay districtism lived in san francisco in noe valley. grew up with my mom and i went to high school in san ma te'o. after high school i went to mississippi where i played volleyball in university of southern mississippi. what got me going after college was i was applying to place related to fire and police i loved my experience but my family is home. i grew up here and could not be far from my family anymore i

came back. >> i have been a firefighter for 4 years the transition to the fire department has been seam tells is the same. team work and coming together. transitioning to the job med me comfortable that i made the right decision to come become and work for a fire department that is big in diversity and equality and becoming a fell. i got to be a member at a few different fire stations. each station has their own culture. i worked in places that are xroem and with a young crew and had the most seniority have 3 or 2 years in whatever it may be. learning stuff when people have been in the job for 20 plus years and learning from people got in it grew me to adopt and work with everybody. >> a lot of people will come up

to mow and say, thank you for your service noise to see a woman in the fire department. you are doing it. it is nice to see kids waiving look a woman firefighter. they get excited i love that part of the job seeing the excitement that people see. you are a woman you can do this job. every person has a good experience with the fire department. no one ever spokous they say, they are here. they're do this work and everybody loves them. not everybody gets that in their job. i don't do it for the recognition but niez nice to see people that respect had you do and know you did a lot to get here and you still do to work and you set your life on the line for other people. it is cool.

>> you're watching san francisco rising with chris manners. today's special guest is katy tang. [♪♪♪] >> hi. i'm chris manners, and you're watching san francisco rising, the show that's focused on rebuilding, reimagining, and revitalizing our city. with us today is katy tang, and she's talk to -- talking to us about assistance and services provided to local businesses. can we talk about the role of the office of small business? many small businesses are struggling to help. how can you help?

>> director tang: we are here as the city's central point of information for all things small businesses, so we can help people start, stay, and grow in the city. if you want to start a small business, we can pair you up with small business advisors, who can talk you through your business plan, help you develop it, whether it's regulatory requirements, business permits, and just help you understand the journey that was up ahead. and if you'd like to stay in san francisco and perhaps your business is facing challenges, we can also pair you with a business advisor who can assess your business needs and figure out whatside that would best help you. so for example, perhaps you need more marketing assistance or you need to be connected to a loan, a low interest loan or a grant program, if that's available. those are services we can

provide to you, whether you're starting out or trying to stay in san francisco. and of course, if you want to expand and grow into a new space, we can help assist you with that and help prepare you for the journey ahead. we have a team dedicated to assist you you with all the small business needs, all the requirements needed to help you establish your small business in san francisco. >> do you have an e.s.l. program for people who want to start small businesses? >> director tang: we have staff that can speak spanish and mandarin and cantonese, and we understand if english is not your first language, it can be difficult, so we want to be as helpful as possible. >> excellent. i know that s.f. shines was created to help with restoring

and improvement. can you tell us more about that? >> yes. it's run out of a sister development and it's much needed in the small business community. if you are trying to improve your storefront, whether it's outside, perhaps you want to make some interior improvements, a lot of times, that involves a lot of cost and resources to be able to do so. for example, you may need to hire an architect to submit drawings so you can get your work done. currently, s.f. shines is offer a pairing of business sign services. you can be paired up with an architect to get your drawings done to help you start to do

the actual work. we hope that people will stay tuned, and you can find out more information on our website. that's sfgov.org/osb. >> let's talk about the shared spaces program. it's been a huge success, and outdoor dining spaces are very popular. >> the shared spaces program, especially during the pandemic, really helped spaces survive. to have an outdoor space where people could safely gather was critical, and the office of small business has been working with these shared spaces during the pandemic. some may or may not have been up to the city's code regulations, so department of public works and other departments have been trying to

figure out what violations are and help businesses come into compliance. the planning department and the city have decided that they'll give businesses until 2023 to come into compliance. also in the meantime, for businesses that want to start new shared spaces, new parklets, that is still an on going program, a new program, so people can always submit their applications for shared spaces regardless whether they started one during the pandemic or not. >> do you anticipate there being other shared spaces programs in the future and how do small businesses go about finding out about them? >> small businesses can find out about it by visiting our website, sfgov/osb or you can

call 415-554-6134, and we can connect you with the planning department and other agencies that would be connected with the shared spaces programs. >> over the pandemic, businesses have been victimized by vandals and other crimes. how can you help them? >> the city offers a program called the vandalism relief fund, and this would allow businesses suffering from graffiti or broken windows to apply with the city through our neighborhood services division, and you could get up to 1,000 or 2,000 if you submit certain documentation, such as a photograph of the damage or a

copy of the receipt or document showing the amount you paid for to correct the incident. we are so excited that the city now has a centralized permit center, where people can come and get their business done, hopefully, in the same day where there are several different agencies, ranging from department of building inspection, planning department, public health, fire department, all here to help people, whether you're building a new business or even new construction, to be able to, again, fit all of your appointments in one day and get things done quickly. so starting in may, our office of small business has actually started working out of 49 south van ness at the permit center, and we have a team of two staff who are dedicated to helping small businesses through their permitting journey. so we do encourage people, you

can come to the permit center or you can e-mail us at sfosb@sfgov.org, and you can communicate with our staff dedicated to helping you with your permitting needs. we hope that people will consider consulting with us before you even sign a lease so that we can help you on the path to success and understanding the journey of setting up a small business in san francisco. >> well, thank you so much. i really appreciate you coming on the show, miss tang. thank you for the time you've given us today. >> director tang: thanks for having me. >> and that's it for this show. we'll be back shortly. you've been watching san francisco rising. for sfgovtv, i'm chris manners. thanks for watching. >> i went through a lot of struggles in my life, and i am

blessed to be part of this. i am familiar with what people are going through to relate and empathy and compassion to their struggle so they can see i came out of the struggle, it gives them hope to come up and do something positive. ♪ ♪ i am a community ambassador.

we work a lot with homeless, visitors, a lot of people in the area. >> what i like doing is posting up at hotspots to let people see visibility. they ask you questions, ask you directions, they might have a question about what services are available. checking in, you guys. >> wellness check. we walk by to see any individual, you know may be sitting on the sidewalk, we make sure they are okay, alive. you never know. somebody might walk by and they are laying there for hours. you never know if they are alive. we let them know we are in the area and we are here to promote safety, and if they have somebody that is, you know,

hanging around that they don't want to call the police on, they don't have to call the police. they can call us. we can direct them to the services they might need. >> we do the three one one to keep the city neighborhoods clean. there are people dumping, waste on the ground and needles on the ground. it is unsafe for children and adults to commute through the streets. when we see them we take a picture dispatch to 311. they give us a tracking number and they come later on to pick it up. we take pride. when we come back later in the day and we see the loose trash or debris is picked up it makes you feel good about what you are doing. >> it makes you feel did about escorting kids and having them feel safe walking to the play area and back. the stuff we do as ambassadors

makes us feel proud to help keep the city clean, helping the residents. >> you can see the community ambassadors. i used to be on the streets. i didn't think i could become a community ambassador. it was too far out there for me to grab, you know. doing this job makes me feel good. because i came from where a lot of them are, homeless and on the street, i feel like i can give them hope because i was once there. i am not afraid to tell them i used to be here. i used to be like this, you know. i have compassion for people that are on the streets like the homeless and people that are caught up with their addiction because now, i feel like i can give them hope.

it reminds you every day of where i used to be and where i am at now.