>> these stories almost never have a happy ending. this one did. >> the victim of an 18 year long kidnapping ordeal found alive. >> reporter: jaycee dugard rescued from her alleged kidnappers after nearly two decades, a stunning end to a crime that should never have happened. >> my god, how could the system let these kids down? >> reporter: now indeed? jaycee's alleged kidnapper was supposed to be in prison for life for her rape. >> he tried my head to my knees. he captaped my mouth. >> we even joked about, oh, he's probably got somebody locked in his basement. >> reporter: even the sheriff is angry with parole officers for letting a rapist keep a prison in his own backyard. >> i don't plame the public for mistrusting them. i don't trust them. >> reporter: tonight, the crime being the questions and the latest on jaysee herself. >> you can see progress. it's a premaremarkable thing to

>> reporter: "in plain sight," a dateline investigation. >> good evening and welcome to "dateline." i'm ann curry. a kidnapped child rescued after 18 years. a mother's prayer answered. but this crime is raising a lot of questions about why jaycee dugard's alleged kidnapper baent stopped sooner. why didn't this young woman spend her childhood live with her family instead in a nightmare. here's keith morrison. >> reporter: the whole world has see the backyard squalor, has heard the tale of 11-year-old jaycee dugard, kidnapped screaming from a bus stop, spirited here to this for didsaken place nearly 20 years ago, has heard how she was pregnant at 14, how she raised two daughters in here, and has seen the eyes of the man beneath the accusing headlines. so many questions now.

the how did she survive? how is she now? >> would you want to see her now? >> oh, i would love to. i would hope she remembers me and all the fun things we did together. i would love to see her. >> reporter: who is phil garrido? the man accused of keeping jaycee and his girls on his property all these years, how did he get to be that way? are there victims still to be discovered? >> i know that whatever we find out, whether we find her alive or not alive being i'm going to have to hear things that i'd rather not hear. >> reporter: and did the law miss repeated opportunities to prevent any of this from happening? here's the astonishing record we've uncovered. this is a story that should never have happened about a man whose monstrous appetites once stopped -- and they were -- should have stayed that way. but that's the trouble with evil intent. it isn't necessarily so simple

to see. peel away that malevolent look on his face and erect a barricade to keep the neighbors and law at bay and you have the disturbing tale of phillip garri garrido. make sense of this ifjyy9vá(p'. it began here, san francisco's east bay. garrido was a child of the '60s, a boy whose mother thought he could do no wrong, or so it's been reported. though he admits he's done lots of wrong things. as a teenager began abusing drugs, became very fond of lsd, landed in jail on a drug possession charge and then out again a struggling musician at the age of 21 you, was first accused of a sexual attack. it was 1972, antioch, california. garrido and a friend picked up two girls walking to the public library, or so it was alleged by lieutenant oremen of the antioch

police department. >> they started driving around, apparently mr. garrido provided them with bar bit utes. >> reporter: the alleged victim remembers only that she was taken to this motel being was sexually assaulted and woke up in the hospital. >> the victim made a decision not to testify. therefore, t case dropped. >> reporter: thus the use of of the word "alleged" and perhaps the first opportunity missed. there will be, as you'll see, several more. garrido soon landed in reno, married his high school sweetheart, lived as far as anyone around him knew an unremarkable life tha. then in 1976 he went hunting. this where he came, just across the state line in lake tahoe. he found what he was looking for. >> after i got in my car and started backing out actually

being i heard a bang on my window and it was this tall, young man standing there in a denim suit. >> reporter: this woman's name is katie calloway. she was 25 then, a blackjack dealer and single mother. >> i rolled down my window and he said being i didn't mean to frighten you, but my car wouldn't start. i was wondering which way are you going? >> reporter: she had no idea that another woman would come forward saying the man tried to abduct her an hour earlier. >> he didn't look what i thought a rapist would look like. >> reporter: katie calloway let her man in the car and began driving in the direction her boyfriend's house. >> when i got to the street where i was going to turn he said, just past that porch light. at that point he slammed my head into the steering wheel and just over4 powered me. grabbed my keys, threw them on the floor. he said to me, all i want is a piece of ass.

if you cooperate you won't get hurt. >> reporter: nothing could have been further from the truth. phillip garrido had a plan for date katie. they took a drive 60 miles to a storage facility in reno. he forred her into one of the units where he had crafted a sex palace of sorts, pornographic magazines, sex toys. he took by his own admission four hides of lsd and then for hour after hour committed unspeakable sins against his victim. >> he said to me things like, you know, just imagine if you were in roman times and you had to do everything the man said if you were their slave, you know. >> reporter: for eight hours the horrors continued. then 3:00 a.m. katie heard a knocking sound, a passing police officer had noticed that the lock on the unit had been opened not with a key but a crowbar. >> he banged very loudly on the door and garrido went out there to see who it was. he came back in and said, it's the heat. do i have to tie you up, or are

you going to be good? i said, no. i'll be good. i've been good. you don't have to tie me up. >> reporter: garrido went back to talk to the cop. >> i sat there for about i don't know 20, 30 seconds. i thought, i've got to try. this is -- if that's really a policeman out there, i've got to try and do it now. i ran out there, i said, help me, help me, please. help me. he kidnapped me. i ran over next to him, and the policeman said, what's going on here? garrido says, nothing. this is just my girlfriend. we're having a party back here. i said, no, i'm not. keep him away from me. >> reporter: phillip garrido was arrested, charged with kidnapping, rape. this was the police detective assigned to interview garrido. >> one of the questions i remember asking him is, why is a guy that looks like you just committing kidnapping and rape. you shouldn't have to do that. he responded, well, i have a little problem, and one of the

ways i get sexual gratification is forcing women. >> reporter: police thought t y found a manman who would never have allowed his captivity to get out alive if slipped through his fingers. mike malloy is a former deputy prosecutor in reno. >> he wouldn't have been able to make a sex slave out of her so he would have disposed of her in another way. i think the police officer on his toes and found that crime in progress because of good police work is a person who saved ms. calloway's life. >> reporter: that is what happened thanksgiving 1976, a predator caught red-handed, brought to justice. but what happened next, though it rolled out in legal slow motion, was as you will see perhaps the most puzzling chapter of the whole disturbing story. >> the judge agreed that this perpetrator deserved a life sentence. >> reporter: so why was phillip

garrido free to call on katie calloway less than 11 years later? >> he said to me, hope to see you again real soon, katie. >> reporter: when our "dateline" investigation continues. [ rinsing ] ah, fresh. minty. handsome! ♪ mmm, minty. mindy? wow. fresh. sorry. beautiful, isn't it. breathtaking. fresh. [ women sighing ] [ female announcer ] for a fresh breath feeling

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>> reporter: reno, nevada, 1976. phillip garrido had been caught raping katie cal low way in a seedy storage unit sex palace. >> look in his eyes. look at the expression on his face. he's jdlr. he just doesn't look right.

i don't care who you are, he just don't the look right. >> reporter: and now not from his eyes but from his own mouth came a terrifying and prophetic warping. >> in court he admitted to watching little girls as young as 7 outside schools and restaurants. a psychiatrist presented an evaluation, said garrido complained of hallucinations, said he felt lsd increased his sexual abilities and said he felt powerless to resist what he called fantasies driving him to commit rape. >> he had such sexual fantasies that go beyond the norm, and he was going to carry out those fantasies no matter what it took and no matter who he might hurt in prot success. >> reporter: garrido told the judge it was the lsd that made him do it. but with his arrest, he said he found something better than drugs. he found god. and he vowed to straighten out his life. the judge's sentence?

for kidnapping, 50 years in federal prison and for rape and other state crimes -- >> the judge agreed that this perpetrator deserved the harshest sentence available to the court, which was a life sentence of imprisonment. >> reporter: so it was imposed, a life sentence, a 50-year sentence to be served at the same time. never the court decided would phil garrido have the chance to leer at, touch assault girls or women again. >> i'm thinking he's going away for a long time. >> reporter: or so she assumed. then in november 1988, 11 years after garrido was sentenced to 50 years plus life in prison, katie calloway saw someone approach her roulette table. >> when he asked for a drink, he said, you know, katie, i haven't had a drink in 11 years. this is my first drink in 11 years. >> reporter: she went cold. 11 years since the nightmare in

the storage unit. >> and when he left, he leaned over the table and said to me, hope to see you again real soon, katie. and the hairs on the back of my neck went up. i said, i think that's the guy that kidnapped me. >> reporter: but wasn't that man still in prison? frantically during her 20-minute work breaks katie attempted to track down phillip garrido. how could he be free, be here in tahoe? here's how it happened. garrido had been backed off to leavenworth prison in kansas on the kit napping charge. three years into the sentence, now divorced, married a woman named nancy, a nurse's aide who had fallen in love with him while visiting a relative in prison. for the next several years he and she did everything they could to convince people that he was a changed man, that he deserved a second chance. and he got one. under the guideline back then, the feds paroled him after ten years, shipped him then to nevada to

complete his life sentence. and there garrido took the final step out the door. the nevada parole board voted 3-2 to set him free. phillip garrido was no longer behind bars. >> he only did less than 11 years. not enough. not enough time. >> reporter: katie calloway, now terrified for her own safety, reached a man she never expected to have to speak to. garrido's parole officer. >> he says, what do you want me to tell you, that he's well? he's not. he's a sick puppy. we know he's going to do this again, but we're sure it's not directed at you. >> reporter: well, that at least was true. it was 1988. will phillip garrido had his freedom now. his activities could resume. three years later, jaycee dugard would disappear. >> pray for my daughter.

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it's beautiful. it's heaven bei, you know. it was a wonderful place to grow up. >> reporter: tucked under the ancient alpine canopy that blankets the southern end of this treasure is a lattice of quiet streets, a child's paradise. or so it seemed. as spring turned to summer 1991, south lake tahoe. jaycee dugard was the new girl in town, pretty, blonde, very quiet and very shy. she had just a couple of fast friends. among them, kelly brosnahan. on june 7th, a friday night, jaycee attended kelly's sleepover party. think that's probably the most fun thing a girl can do at a

certain stage, right? >> yeah. we had fun, were playing ninten nintendo. just the normal things you would do at a sleep-over. >> reporter: then it was monday morning, last week of school. jaycee walked alone along her safe street to the school bus stop. nicole sieps, now a mother herself, was on the bus when it pulled up to jaycee's corner. by then it had already happened. >> the twins from across the street ran on to the bus and started yelling, they took her, they took her, they took her. >> reporter: what happened then is still a vivid memory two decades later. >> everybody was scared. i mean, we're 11 and a police officer gets on and said we all have to stay on the bus. you know something really bad has happened. >> did you have any idea what it was? >> no. we didn't know what had happened until after he had told us to stay on the bus. >> reporter: kelly was on the playground waiting for her friend jaycee unaware of what had happened.

>> i remember the kids coming from jaycee's bus and jaycee come wasn't coming. the kids were saying there was a car and they heard somebody got kidnapped. then group of sids said they thought it was jaycee. >> reporter: back home as a frantic search began, the single eyewitness jaycee's stepfather, went on tv. >> i watched my daughter go to the top of the hill. all of a sudden the car darted in front of her. my daughter was just kidnapped. a gray ford, a man and woman in the car. >> reporter: just like that, little 11-year-old jaycee dugard was driven away in a gun metal gray sedan, gone. her mother, terri, inconsolable, appealed to whoever took her. >> i need her home. i need her to come home tonight. jaycee, if you hear mommy being i love you and i want you to come home tonight safe and sound. >> reporter: what was it like for you, that next few days? >> i just remember it was really hard. it was awful. it was very, very sad and very

hard. >> did you have any idea what might have happened to her? >> no. no. i just know my friend was there one day and then the next day she wasn't. and then i remember how hard it was to see terri. she was just so distraught. >> pray for my daughter, that she makes it home safe. >> reporter: then, as if to add to terri's grief, police took a hard look at her own husband, jaycee's step father, carl probyn. he was the last to see her being after all. as the hours became days, the weeks turned into months, his life became increasingly untenable here in the glare of public suspicion. eventually his marriage to jaycee's mother fell apart and separately they moved away. but in those first hours he was able to accomplish something important, a sketch that was both helpful and, well, unhelpful. a sketch of the female abductor. retired fbi agent mary ellen owe

tool helped on child abduction. >> two things that were striking. number one, this is not a crime that you see a woman commit, generally. number two, it was then and it number t to have s then and it a couple involved in this kind of crime. >> reporter: and she says there were other telling circumstances. >> plus, it had occurred in broad daylight. plus, it occurred in front of other people who could provide us with information about the car, about jaycee, about the dynamidynami dynamics neighborhood were like. to do that seemed very high risk. >> reporter: despite so many clues, the little girl was gone. no trace at all. the desperate searchers knew nothing of phil garrido or nancy his jailhouse bride. there was debate about being believing a story that a woman had snatched jaycee. as the months piled up and the

children grew up here under the great pines of south lake tahoe, in this little family paradise, everything changed. kind of injects a little paranoia pill or something. >> it does. they did horrible things not only to her but to the whole community. >> reporter: the search went on, of course, amid much diminished expectations. investigators cast about looking to see if other cases might lead them in the direction of jaycee's abductor. >> we had this cluster of child abductions and, of course, one of the primary questions that we were dealing with at this time was, were they all committed by the same individual? >> reporter: and it turned out there was one particular case that sounded a lot like jaycee's. 1988, hayward, california. three years before jaycee was taken, less than an hour's drive from where phillip garrido settled in after prison that very year, two little girls rode a pair of scooters to the corner store. how far? >> couple of blocks away.

we went inside. we purchased some sodas, some beef jerky and laffy taf fi. >> reporter: the girls were 9 years old. mckayla looked so much like jaycee dugard. >> we were just gabbing walking away. >> reporter: it was mckayla noticed somebody moved the scooter over to a car. >> she went to go pick it up. >> reporter: i loand then. >> i looked up and i saw this man pick her p up. she was kicking and screaming. he shoved her in the car, got in the car himself and pulled out. i kept watching as he drove out of the parking lot. >> reporter: now, more than 20 years later, mckayla's mother, sharon, is trance fixed by the similarities. >> the appearances were striking. they were dragged into cars. the description of the cars were similar. >> reporter: one more thing. look at the sketch of the

abductor katrina helped the police artist draw. >> i said, at the time it seemed as though he looked right through me. >> reporter: was this a young phil garrido? now reviewing the record is to wonder, had the law missed him after a first rape? is that why katie calloway suffered? was it his early release on parole that led directly to the abduction of jaycee? and was mckayla a victim, too? and even after all of that, how would phil garrido be able to hide in plain stiet for decades to come? coming up -- >> i asked her what her name was and she just took off. >> reporter: a neighbor sees a girl in phillip garrido's yard. and later the police are called. the biggest missed opportunity of all. ments that make every day special. fancy feast introduces an entirely new way to celebrate any moment. fancy feast appetizzrs. simple high qualiiy ingredients

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i give my lawn scotts winterguard. it's like a root building machine. it builds your lawn from the roots up. next year you get this! the stronger the roots, the stronger the lawn. all year long. the best time to feed is when it will do the most good. there is no substitute for the fall feeding, trust me. it's the best thing you can do for your lawn. i use scotts winterguard. >> reporter: imagine your way if you can back to the mid-1990s where in south lake tahoe, california, optimists held out a flicker of candle of hope for jaycee dugard, gone four years by then. in hayward, california, mckayla garrett's mother still stuck close to home to see that blonde head come bobbing down the

street. not far away, phillip garrido went into the printing business. >> i was probably one of his first customers. >> reporter: timothy allen ran a glass and window shop, sent his business to garrido for years. eventually met his young daughters. >> he almost had a twinkle in his eye. they didn't take their eyes off me. that's kind of a bit unusual for kids. >> reporter: but not suspicious, really. in spite of the eccentricities. >> phillip had a very jumpy personality. >> reporter: janice gomes opened a window cleaning business and was also a loyal garrido customer. quirks and all. >> he told me that his daughter was helping in the business. i'm thinking, why is he using a 6-year-old to make my business cards? they keep coming back misspelled. >> reporter: but the girl was not 6. she was much older. and was, in fact, jaycee. by then known as alyssa. as gomes' son once learned

during a rare visit to garrido's house where printer introduced him to a pretty blonde girl. >> he said, that's my daughter alys alyssa. but she didn't make eye contact with my son, like help me. she didn't act like she was worried or scared or fearful. >> reporter: how little she knew p the printer and his family. when gomes later became a child safety advocate, she went to garrido again to print posters for missing little girls. >> and phillip had looked them over and he said, you know, i hear people say that there's safety in numbers. children should walk together in groups. he goes, that's not necessarily true. you still can reach out and grab just one, and that's all you really want anyway, just one. >> reporter: so many signs from a man freely offering such specific advice. why didn't she see them, she wonders now, of course, as she

rememberses those strange feelings she couldn't shake when she visited garrido's home. this is where he lived on the uncorporated fringe of antioch, california, the sort of neighborhood where a person doesn't ask too many questions. >> i was not real comfortable with going in his house. so i was asking myself, does my husband know i'm here? does my family know i'm here. >> reporter: still, clients like gomes had no idea that garrido was a convicted sex offender or that parole officers were checking on him, though we've discovered that he somehow avoided registering with california authorities for almost a decade. until 1999. and after that, you could find his picture here right on megan's law website. and gradually, some of the neighbors were clued in about the record about the man they called creepy phil. >> everybody is a little weird here. that's why they move here, because they obviously want to be in a hidden, secluded area kind of being you know. >> reporter: neighbors like this

man left garrido alone. him and whatever was going on behind that fence of his. >> we even joked about, oh, he's probably got somebody locked in his basement, you know. >> reporter: why would you say such a thing as that? >> just because he seemed like he might. >> reporter: some of the neighbors even saw the girls in the yard. >> a little girl popped up there, kind of surprised me, and i asked her what her name was, and she just took off. >> reporter: it was a neighbor's visiting girlfriend who blew the whistle after seeing the two girls seemed to be living with the known sex offender, creepy phil, and sure enough a sheriff's deputy responded to the house and spoke directly to phillip garrido. but that visit is notorious now for what the deputy did not do. he did not check to determine garrido's criminal record, did not enter or search the house, did not search the property, did not even walk into the now-famous backyard where we now know he would have discovered a

rabbit's warren of squalor of tents and sheds designed for secrecy. a sad, decrepit compound for a young mother jaycee dugard and the two daughters she had with phillip garrido. and yet another chance to stop it all was missed. the lawman was feet away from the girls who were on this side of that piece of fence you can see leaning on the other property. they were moments from freedom, if only he had done some investigating, if he had looked behind the frenence. but he did not y. not? how did a system designed to protect people from dangerous sex offenders fail so spectacularly? good question. but something did happen perhaps that day, something neighbors and clients of phil garrido could not help but notice. >> he shows up here right after that talking about hearing voices, schizophrenia.

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>> reporter: something was happening to phil garrido. was it the unwelcome attention, however brief, of law enforcement in november of 2006? whatever it was, his clients certainly noticed. >> he had always been slightly religious, but in 2006 he started really talking about these wild religious views. >> reporter: that's had when garrido began delivering a manifesto of sorts about schizophrenia, addressed to attorneys, universities, law enforcement, and promising to found a church based on the new understanding of god's desire. >> and he said, trust me. when my story hits it's going to be worldwide and it's a beautiful thing. >> reporter: he launched a blog, too, voices revealed. his user name? the man who spoke with his mind.

but did that mind fear the discovery of his secrets? look at this video from the website google maps. in mid-2007, google's mapping car equipped with cameras made its rounds past garrido's home on walnut avenue. watch what happens. a van, green, dusty, decrepit, a van we now know to be phillip garrido's, turns out after the car and begins to follow. for block after block, the van follows the camera car until suddenly it turns away. paranoid? perhaps. and yet this same phil garrido repeatedly called authorities to his house. >> what's the address of the emergency? >> yes, ma'am. it's 1554 -- >> reporter: 911 records reveal seven visits to the home in the past two years, five of the calls medical calls for garrido's mother placed by nancy. >> my mother-in-law is really pale, nonsposive. >> reporter: or by phillip

himself. >> what's the problem? >> my mom being she's 86. she's not responding. her eyes are open. she looks like she's breathing real hard. >> reporter: but the fire and ems people garrido called to his house were not his only official visitors. in the past year, parole officers sometimes came to the house twice a month and never discovered the secret. all the while phillip garrido hid in plain sight. far from hiding, he bragged. his wife nancy began a blog called "talent revealed" offering his music to investors, promising they would double their money. ♪ and here is that music. filled with lyrics that listened to now turn the stomach. ♪ in the end, he seemed to come

unglued himself. the last straw for some friends and clients came in 2008 when garrido brought around a black box filled with electronic gadgets emitting hums and echos, claiming it was his way to speak to god. >> we thought that he was a nut. at that point i made a conscious decision that i didn't really want to spend a lot of time with him. we just felt that he was getting a little too kooky. >> reporter: it was august of 2009 when phillip garrido's flakey behavior caused the charade to come undone. he brought his daughters here to uc berkeley. he was here to ask permission to hold an event publicizing his group god's desire. but his erratic behavior when he confronted the campus police aroused their suspicions and they checked and discovered that he was a criminal sex offender. so they informed his parole officer. it was, in effect, the campus cops who blew the whistle on

phil garrido. >> reporter: one can only imagine the scene that followed. there is no visual record of it. phillip garrido reported to that parole officer who had no idea garrido had children. he went there with wife nancy in tow, as well as the kidnapped girl jaycee dugard now a woman of 29 and most shockingly two girls, jaycee's daughters and his daughters, too. now unbelievably 15 and 11 years old. the girl who was lost was against all odds found and returned finally to her mother, who lost her all those years ago, a little girl walking to school. >> now to another big story of the morning. the victim of an 18-year-long kidnapping ordeal found alive. >> reporter: no surprise the news shot around the whole world and back here to south lake tahoe, california. >> she missed everything.

she missed out on everything, and it kills me for her. it just breaks my heart. she missed out on everything, and it was all his fault. that man was horrible to do that to her. she got robbed of being a kid. >> reporte >> would you want to see her now? >> oh, i would love to. i would hope she remembers me and all the fun things we did together. i would love to see her. >> reporter: and now, of course, the questions. after two decades of failure to find jaycee or catch her abductor and with phillip and nancy garrido arrested, jailed and awaiting trial after pleading not guilty to dozens of counts of kidnapping and rape, those who dealt with garrido but failed to heed their own gut warnings are beating themselves up. >> he is a rapist and abductor and sick, twisted monster.

and i am just horrified that i had all this contact with him all these years. >> reporter: the child safety advocate who let garrido print her flyers couldn't believe it either. >> how are you supposed to feel? this makes me sick to my stomach. i can't believe i didn't see this. how are we going to get away for 18 years of saying, we just thought he was weird. >> reporter: as for law enforcement agencies, as you will see, their reactions differed. widely. but the story, amazing though it certainly is, wasn't, isn't over. a vit you'll army descended on that backyard in antioch seeking evidence of other crimes. what remained to be discovered about at least one other small blonde girl from long ago? and what's the latest on jaycee? how is she doing? >> you can see progress. it's just a remarkable thing to see. >> reporter: an exclusive

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>> reporter: many hundreds of miles and several states away from the headline developments in antioch, california, a young mother saw the news and went into something like shock. did those pictures@qwñ resemble man you saw in the parking lot that day? >> remarkably. >> reporter: remember katrina rodriguez?

she was 9 when she sawyh man snatch her friend mckayla garrett from that hayward, california, parking lot in 1988. back then, she helped police draw the sketch of the man with the eyes5÷="ñ that have haunted nights ever since. >> when i look at phillip garrido's photographs, i see that intensity that i was looking for. it's -- it just is an awful feeling. i look at that and i just see a horrible human being. >> reporter: hers was not the only revelation. in hayward, just a couple miles from that-long-ago crime being a police investigator was still all these years working the mckayla garrett case. >> we'll go anywhere, any corner of the earth, to try to bring mckayla home. >> reporter: so cadaver dogs j backyard on walnut d6hhu dogs and groun penetrating radar machines. and police armed with warrants in the cases of two missing girls, 13-year-old ilene who also went missing in the east

bay and 9-year-old mckayla garrett, the little blonde who looked so much like jaycee, abducted by a man who looks we now know so much likeékf garrid. so easily seen now, but apparently for so many for so long impossible. that first allegedbpñ÷ç rape we unprosecuted. then he was caught red-handed kidnapping and raping katie calloway. when that punishment was shortened, the charge against him says he went out and raped a child of 11, jaycee, and perhaps even more. in charge of his parole, even received a commendation from the u.s. parole commission for turning his life around. and all the while he$5eñ kept t >> my first thoughts were, my fw  system, let these kids down? >> reporter: contra costa sheriff warrennoh?÷ rupe sat do

exclusively with dateline. it was one of rupe's deputies who visited garrido's home in 2006 after a neighbor reported backyard. but the deputy did not bother to do more than a cursory search. what happened to that officer? >> the officer's feeling bad. >> that's it? just feeling bad? >> there have been those that have criticized me for not offering up his head in this overtime shift. de >> he goes up to the door, talks ] look? i don't get it. nobody gets it. >> he didía not know that thevw resident was a sexual predator. he did not have that information. >> right. but you send an officer to somebody's house to check on a report like that, isn't a[tme routine search done to see whether or not maybe you have a sexual offender here? >> that's the basis of myt%)yñ

apology. but after having#@lñ talked to officer, i understand why he did not go further. he had already classified this improperly of course in mind that this is kids camped in the backyard. again, i'm not trying to hold that up as an a acceptable wor product. if i was, i wouldn't be apologizing as i have. >> reporter: but it's the willingness for officials for apologizing for failures, if he felt mortifiedjk

refuse to release dozens of pages f2$$ the official file. the public might be a little suspicious of the government's motives in refusing to release whatever documentation it does have. >> i'm suspicious of that, and other than being outraged at our i guess failure in this case, that have not stood up"+]/ñ and accepted responsibility for not no bei no, i don't blame the public for not trusting them. i don't trust them. >> reporter: one family's cause has stieded to avoid fo instead. if there's one result jaycee and scott, in this exclusive interview, it's to make sure whate[ happened to them never happens a' ea not to anyone. >> terri probyn general winl

wants to focus going forward, to make sure people like garrido are held accountable and if paroled are monitored and staffed by the parole division at a level that clearly did not occur over the course of the last 18 years. >> and she won't be shy about it. this opportunity to serve as an advoci$xe for zçkoreform so tha other families will&4o not have >> how are they doing? how>= is jaycee doing? >> each time i meet with them and visit with them being you can see progress, both with respect to jaycee and thekxtgi. it's just a remarkable thing to see. phillip garrido fired a letter off of mistreating jaycee, refusing to)i% alou a lawyer t present, to which her lawyer replied -- >> we're not going to respond to his letter. >> reporter: the digging aroundñ garrido's property has stopped

now. searchers did find bits of bone and the tension shot up briefly being but it's now been determined the bones were most likely +6panimal. of other potential victims, no evidence at all. 5;ñ grief waited logic of a mother missing her child came as a relief. logic of a mother missing her morning at home in tears over the very thought that they might find mckalely. when they didn't, it was just like a weight@hút lifted. >> reporter: oh, she knows, she says, that even if her dream comes true, if mckayla is alive, there would be heartbreak, as so you need to know what's coming if you do find out. >> i know that whatever we find out, whether we find her alive or#"bp÷u alive, i'm going to ha to hear things that i'd rather not hear. >> reporter: still, here under the tree that marks the place mckayla was ífrq all those years ago, her mother seeme t