>> we're going to check back now with our colleague live in canton with more on the disappointment of the ravens loss. lowell? >> yeah, rod, as everyone's been saying, a lot of disappointment. we're live in canton square. we thought this would be a great place to come if the ravens did win. the streets would be packed but now we have sad faces and people shocked by the kick we saw by billy cundiff going wide. it's hard to find people that want to talk. but vince will join us. tell me how you're feeling? what were you doing? >> i had a lot of emotions running through me. disappointment, anger temporarily but i was over it all. i was satisfied with the game. we played a hard game. we fought hard. we played good. we made passes, we made runs, we made yards. we did have a good game, each --

even though we lost. we played a good game. >> it's honorable that you are looking at the positives of all this. we did lose, we're not going to the super bowl but we gave it a good fight. >> of course we did. we did our best and that's all we can take from it, you know. doing our best, that's the main focus of playing football. >> vince, thanks for joining us. it was amazing, we were standing out here. i'm in front of the speak easy here, loonie's over there and momma on the half shelf to my right. and you could hear the collective oh when the field goal was missed and the saddance that floated around the area that i'm sure was shared throughout the channel 11 viewing area. people are satisfied that we got this far and at least turning a negative into a positive which is what this city does best, that's the best way to look at

this if we can say hey, we got to the game before the big game. >> i can guarantee you that sentiment will not be shared by the players in the locker room because their goal -- your goal isn't to get to the big game. your goal, from a professional standpoint, is to win the big game and you want to win it for your city, fur your teammates, for your coaches and i don't going on in the ravens locker room right now in new england. when a loss is this close, you analyze everything both in the game and outside the game. i say in the game, you say lee evans makes that catch with 30 seconds to go and joe flacco hits torrey smith on that big bomb and when a game's this close, how much does home-field advantage help? and you look at the losses sometimes of the teams they should have beaten. maybe if they had played better against the titans, maybe we would have the home-field and now all of a

sudden maybe that close loss is a close win. it's one of those times where you reflect on everything and you see how close it was and any one little thing could have made the difference. >> we've got clearance now because of nfl rules and regulations, we can show highlights, and we want to do that for our viewers right now. let's talk about how the game developed and how we got on the joshed and how they got on the score board. >> it started with john harbaugh, would have been a great nfl story line if his team could have faced his brother's in the super bowl. joe flacco looking good, throws the touchdown to denis pitta, ties the game up. the ravens came right back and scored that touchdown and torrey smith, you can't say enough rookie.is he didn't play like a rookie. he played fabulous. ravens took the lead 17-16 on that. fourth quarter, tom brady will do his thing on a fourth-down

play, he dives in for the touchdown and new england has the lead but it comes down to the last drive. this is what we wanted to see from joe flacco and joe got him into range and lee evans could a hero that we talked about forever but perhaps now it's going to be in a negative way because he drops what would have been a touchdown and billy cundiff who has come through for the ravens many times. this is a 32-yard field goal that would have sent it into overtime and the final 23-20 in favor of new england. you feel for that guy, ed reed. and if you're looking for some comfort and i'm grasping here. >> we're all looking for that. >> a field goal would have tied the game, it would not have guaranteed the victory. >> you're absolutely right. >> and i think sometimes you have to keep that in mind. it's a testament to the baltimore fans that they have the same sentiment we do.

it was a great effort, guys played well. it's not like they were blown out or weren't in the game. the ravens gave a valiant effort. >> i want to advance the sentiment, too, that the fans knew that a field goal would tie the game, not win the game, but a sense of momentum when your team kicks a field as time is running out on the clock, you have a sense that we have now the momentum, the momentum has shifted towards baltimore and on the third and goal when brady was stopped, that was just amazing defense, when you hit him head on, he got it on fourth down but the intestal fortitude our guys showed on the line and ray lewis diving through midair, stopping the runner in midair and flattening him and he had help with defensive guys pushing the ball back. that is just the best you can possibly play. >> i thought it was a great game. >> it was a great game. it was a great game.

when we hear the reaction, i think the fans would tell us if they were outraged by the performance. and that's not the feeling you're getting. also, you have to remember, as much as fans want to win, no one wants to win more than the players. as much as anyone. billy cundiff wants to win that game and this is a guy who's going to have to live with this for a long time. this pain billy is feeling will not go down in a week or a month or whatever. he's going to have to remember going into next season and perhaps with every kick, sometimes you only get one shot to make history and he had his shot, a 32-yard field goal. not a 45, not a 48 that are tough field goals, a 32-yard routine field goal that he missed and i really feel bad for him, as i do all the players. >> right now we'll go live to sheldon in reisterstown. maybe you can tell us how fans seem to be feeling what the game was like and are they outraged

or disappointed or just sad? >> a little bit of disappointment and sadness. there's definitely a somber mood out here. throughout the game, a lot of the fans at billy bateman's and at home were riding the emotional rollercoaster throughout the ups and downs of the game. this bar was packed earlier in the afternoon but in the past half hour or so, fans have been leaving, closing their tabs, all walking out with long faces and sad looks on their faces. we've been talking to fans for the past hour or so and are joined by another fan. talk to us a little bit more about your reaction to the game and how upset you are right now. >> you know, the ravens played a great season this year and i'm proud that they went to where they went to, you know. it's a team effort and i feel a little sorry for billy cundiff tonight but, you know, it is what it is. it's not over till it's over and i'll be rooting them on next

year. go ravens, we love you! win or lose, i'm a fan. and there's a lot of upset people here tonight but you know what, we got a good team and hopefully we'll be back next year. i love the ravens and that's all i got to say. >> just walk us through some of the emotions flying towards the last 15, 20 seconds of the game. >> you know, i wore some purple hair that i purchased from one of the watreses for $20 and that was a good luck charm for a while and she wanted it back for last couple of minutes and those last couple of minutes went down south. but it was emotional. we thought we were going into overtime. i thought the catch in the end zone should have been a touchdown. he dropped the ball, no officiating mistake there.

but again, you know, i don't down the ravens in anything they do. pressure is pressure. i don't know -- or i can't -- i don't know what kind of feelings go through these guys. they're there to the end. this is the walk of the walk. i love them all. and again, billy cundiff, it's going to be a long ride home, you know. but the fans here were unbelievable. i think we had two new england fans and we were pretty -- >> what was that rivalry like during the game? are they still here? >> yeah, the way i look at it, that missed field goal was just -- we just handed new england another super bowl chance, you know.

it's heartbreaking but it's a game. you know what i mean, it's not over until it's over. one second or 10 seconds or whatever, it's not done. so go ravens! we love you. >> thank you so much. we appreciate that. a lot of people are disappointed in how the game ended but a lot of people have pride for the hometown team and are hoping for a better season next year. >> that guy was really did typify the typical ravens fan, disappointed, yes, but supports the team and feels bad for billy cundiff. nice guy. >> everyone will feel bad for billy cundiff. the great thing about this organization, too, you're so strong from top to bottom. this isn't the last we'll hear from the ravens. baltimore's not one of these teams where you never see them again. back here again. >> no one feels that way more than the coach. we've got some sound from john harbaugh after the game and let's listen to what the coach had to say after the devastating

loss. >> coach. >> see-saw in the last part of the game leading up to the chance you had to send it into overtime. tell us about the emotions. >> you're in a fight, it's two great football teams, two gladiators, i guess, going at each other at the end and i'm proud of our guys. we have 53 guys, mighty men as we like to call them and this shirt says right here and they fought. and we came up a little bit short as 53. 53 win and 53 lose but i'm proud of the way we did it. we didn't quite get it done but that doesn't lessen it and ctions -- congratulations to them. they're a tremendous football team and we respect them and we'll see a lot of them. >> that's class. that's total class. >> very much. you can tell he is at a very low ebb and is very disappointed. >> absolutely. >> i know pete gilbert is also disappointed.

pete, how are you feeling? >> kind of numb. when you see a game like that. i was on the field in the end zone in the corner watching lee evans, the ball go through his hands, knocked out. john harbaugh talked a little afterwards, hoping and begging and trying to get them to take another look via replay. you cannot challenge in the final two minutes of the game. at that point, they didn't do it. may or may not have been a touchdown. certainly worth another look. i like what john harbaugh said, he said billy will be fine, i talked to him, he stood there by him. i was proud with the way john stood up after the game and said, hey, we're a good football team. we didn't make quite enough plays at the end of the game to get the job done but this will be one of the more painful losses in the history of baltimore football, no question. an epic game, one in which they snatched defeat from the jaws of victory and to get that close to a super bowl that would have

been in indianapolis and maybe put to bed that pain from 1984, that possibility was taken away and for joe flacco to outplay tom brady here, after all the criticism that joe endured, particularly this last week but also throughout the season, about not being good enough, about not being a big-game quarterback, i think he silenced all of those critics today. he took them down the field and the ball in position for the team to win but they didn't get the job done. not everyone else was able to step up to that measure. >> you're right on point. would you talk about, when you hold tom brady to two touchdowns, one of which he had to pretty much go head over heels to score, when you hold tom brady and the new england patriots to two touchdowns, you're doing your job. >> i mean, come on, 23 points for this offense in which we saw them score 45 a week ago with ease, could have scored many more. the defense played very well. they bent at times but did not break. it was interesting to watch. you went through the first 10

minutes of the game and new england owned both sides of the of scrimmage, offensively and defensively and in doing so of thought when it got to be 10-3, all right, the patriots may run away with it but lardarius webb intercepted that ball and everyone relaxed and said, we're in the game. two interceptions for tom brady, no touchdown passes, absolutely remarkable. >> pete gilbert live from foxborough. >> thank you so much, pete. disappointing loss but again, i still think it was a great game. >> it was definitely a great game and again, as i alluded to before, this organization is built so strong from top to bottom. this will not be the last time they're in this position again maybe next time they get it done or have home field, whatever it is, the ball will go the ravens' way at some point in time. as long as ozzie newsome is at the top making the decisions, you're in great shape.

i can't tell you how many teams would love to have that guy running their organization. >> stay in perspective, watch the class our fans have to show our guys how much we appreciated what they did the whole season and what they did on the field today. >> how many fans did we just hear from? not one negative comment really from any fan and i think that's a testament right there. because they'll let you know if they're dissatisfied about something. empathy for billy cundiff, empathy for the guys on the team, understanding they gave a great, great effort. the margin of victory is so slim and we're talking about great teams. they didn't lose today to the houston texans, nothing against houston. they lost to the new england patriots, bill belichick, tom brady, three super bowl rings, four super bowl trips. this is a great, great team, in foxborough and just like that, that was the difference. >> well put. >> we're going to join right now nbc nightly news in progress and have much more on the latest news and the ravens loss tonight at 11:00. e'll see you

>> reporter: she says a woman at age 50 should get the test, because she had a fracture since age 45. a parent who fractured a hip, takes certain medications, or has certain diseases that cause bone thinning. she reiterates that all women should get the test at age 65. the latest study finds that if their bones are strong, they don't need another test for 15 years. >> be grateful you had good genes, continue to do the good things everybody should do for bone health, get enough calcium, enough vitamin d, be physically acti active. as you grow older, be aware if something changes, you need to revisit the whole question. >> reporter: if the test finds thinning bones, she and many experts say the woman needs treatment with medication and frequent follow-up scans to reduce the risk of fractures that can be dangerous, even deadly. robert bazell, nbc news, new york.

up next here tonight, nearly one package for every person on the planet, a rare behind the scenes look at the shipping wars. i'm phil mickelson, pro golfer. if you have painful, swollen joints, i've been in your shoes. one day i'm on top of the world... the next i'm saying... i have this thing called psoriatic arthritis. i had some intense pain. it progressively got worse. my rheumatologist told me about enbrel. i'm surprised how quickly my symptoms have been managed. [ male announcer ] because enbrel suppresses your immune system, it may lower your ability to fight infections. serious, sometimes fatal events including infections, tuberculis, lymphoma, other cancers, and nervous system and blood disorders have occurred. before starting enbrel, your doctor should test you for tuberculosis and discuss whether you've been to a region where certain fungal infections are common. don't start enbrel if you have an infection like the flu. tell your doctor if you're prone to infections, have cuts or sores, have had hepatitis b, have been treated for heart failure, or if, while on enbrel, you experience persistent fever, bruising, bleeding, or paleness. get back to the things that matter most.

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starting today, it will cost you a penny more to put a letter in the mail. the price of a first class stamp now 45 cents. the increase expected to generate more than $800 million a year for the struggling u.s. postal service. much of the pain at the post office is due to more and more people using e-mail and other ways of communicating. it is also because of fierce competition from the folks at fedex and u.p.s., which deliver nearly 6.5 billion packages a year. cnbc's brian shactman went behind the scenes at both shipping giants to see exactly how they do it. >> reporter: fedex, it is not just a company, it's a verb. >> you aren't fedexing those bad boys? >> reporter: and how they go from this to this is nothing short of remarkable. understanding how you fedex and u.p.s. deliver a combined 25 million packages a day almost

all of them on time begins at an airport. for fedex, it is the 800 acre suber hub in memphis. u.p.s.' megacomplex is in louisville, tennessee. both are a two-hour flight for most of the continental united states and can reach well beyond. it is after midnight and i'm inside a boeing 757 that just came to guadalajara, mexico, bringing all the cans out to go into the whirlpool for sorting. routing packages from one plane to another at break neck speed with almost no human hands. u.p.s. can sort up to 416,000 packages an hour. and in a night, a million. during a peak season like christmas, 1.6 million packages. getting them to the right place on time is so important in this internet retailing revolution that businesses like zappos and pro flowers are popping up next to other companies. if an order comes in and it is

too late to fulfill it, that's what this is for. >> really the pro flowers facility here in memphis is next to the fedex hub and it is the safety net for all of our orders for fulfillment the next day. >> reporter: despite all the innovation, from 155 miles of conveyor belts at u.p.s. to finger scanners at fedex, two recent embarrassing videos show that delivery is the most important step. for fedex it was a driver carelessly tossing a box over a fence. for u.p.s., an obscene gesture at a security camera. the public backlash proving at the end of the day, delivering packages still requires the proper human touch. brian shactman, cnbc, louisville, kentucky. >> you can watch brian's full report inside the package wars tomorrow night at 9:00, 8:00 central on cnbc. when we come back here tonight, she's a life saver, an extraordinary gift from a nurse to her patient. i remember the day my doctor told me i have an irregular heartbeat, and that it put me at 5-times greater risk of a stroke. i was worried.

i worried about my wife, and my family. bill has the most common type of atrial fibrillation, or afib. it's not caused by a heart valve problem. he was taking warfarin, but i've put him on pradaxa instead. in a clinical trial, pradaxa 150 mgs reduced stroke risk 35% more than warfarin without the need for regular blood tests. i sure was glad to hear that. pradaxa can cause serious, sometimes fatal, bleeding. don't take pradaxa if you have abnormal bleeding, and seek immediate medical care for unexpected signs of bleeding, like unusual bruising. pradaxa may increase your bleeding risk if you're 75 or older, have a bleeding condition like stomach ulcers, or take aspirin, nsaids, or bloodthinners, or if you have kidney problems, especially if you take certain medicines. tell your doctor about all medicines you take, any planned medical or dental procedures, and don't stop taking pradaxa without your doctor's approval, as stopping may increase your stroke risk. other side effects include indigestion, stomach pain, upset, or burning. pradaxa is progress.

if you have afib not caused by a heart valve problem, ask your doctor if you can reduce your risk of stroke with pradaxa. i thought i was invincible. i'm on an aspirin regimen now because i never want to feel that helplessness again.

[ male announcer ] be sure to talk to your doctor before you begin an aspirin regimen. talk to your doctor, and take care of what you have to take care of. finally tonight, an incredible story about a gift of giving that comes to us from atlanta, georgia. a young man hospitalized and in desperate need of a transplant and quickly running out of options. until an unexpected life saver stepped forward. here's nbc's thanh truong. >> reporter: moments before life

saving surgery, 23-year-old clay taber is getting tender reassurance from someone who could be his mother. >> i just said, thank you so much. i don't know how to repay you. >> reporter: not too long ago, they were perfect strangers. >> i have just complete faith in the surgical team. >> reporter: she's allison batsen, a nurse clay met while undergoing treatment for sudden kidney failure. >> i was freaking out. it was really scary. >> reporter: when no kidney donor could respond, allison responded by doing something stunning. she said she would be willing to go under the knife herself to donate one of her own kidneys. >> i thought that could be my son. and why not. i can do this. >> reporter: it turned out they were a match. the two bonded during his months at emory hospital, even meeting each other's families. the transplant team she was so used to working with would now operate on her. >> she said that, you know, clay, i want you to know that what we're doing here, i will have no regrets and whatever happens, you know, i really want

to do this for you. >> reporter: the transplant was successful. and both are now recovering. >> i just can't believe how selfless of a person she is. >> it is not about me. it is about clay. i'm really humbled by the whole experience. >> reporter: clay's case is even more remarkable when you consider that more than 96,000 americans are on the waiting list for a kidney transplant. more than 6,000 die each year, waiting for a kidney. something clay no longer has to worry about. thanks to allison, he now has a future and is planning his wedding. >> she is definitely going to be invited. i told her she will get to pick out the song and dance -- and we'll have a special dance. >> reporter: once strangers, now sharing a special connection for life. that's "nbc nightly news" for this sunday. brian williams will be here tomorrow. i'm lester holt reporting from new york. thanks for watching. stick around.