to open another major shelter because the convention center which can hold 5,000 people is already half full. we want to share with you a before and after shot of the flood water. resident sent a view from her apartment. you can see the draesk difference once the flood water poured in. if you are trying to travel by air the area's two airports are closed. you can see flights with skirting around the storm. team coverage begins with jay gr gray live in houston. >> reporter: good evening. we are in a neighborhood that is like dozens is under water. more than 400 people have been rescued from this community as the rain continues to fall. the water climbing, pushing into places it has never been before. the rain here just won't stop. >> i haven't seen anything like

this. >> reporter: water swallowing entire neighborhoods forcing its way into homes. >> it was more than we can imagine. >> reporter: and more than many can bear. >> rescue people came and took us. >> reporter: some areas have already taken on more than 20 inches of rain and before it is over that number could double. >> this is a landmark event. we have not seen an event like this. >> reporter: every member of the texas national guard has been deployed joined by state and local law enforcement, federal agents and a volunteer navy scrambling to pull thousands to higher ground. >> we are still involved in the search and rescue process. >> reporter: using every available asset, coast guard choppers, boats, flat bed trucks. >> five feet in our house. we barely made it out. i'm just so grateful that they came. >> reporter: and the effort is

far from over. >> it's still a very dangerous situation out there. we're expecting more rain. >> reporter: rescue teams like the nation's fourth largest city stretched to their limits but still delivering survivors to safety and shelter giving literally everything they can. and everything is exactly what they need right now. something they need for quite sometime. rain is expected to continue for at least two more days and then the difficult recovery begins here. back to you. >> jay gray live in houston. you saw the rain falling there in the live shot. here is a live look at the radar. as harvey continues to hover over houston, texas and the surrounding areas the rainfall from this storm expected to get worse before it improves. glenn "hurricane" schwartz is monitoring the storm's movement or lack thereof.

>> and what movement we do see is in the wrong direction, back out into the open warm waters of the gulf of mexico and it is restrengthening a little bit. you can see the bands of moisture coming in from the gulf of mexico. look at this all the way down in the central gulf. this is a huge storm. the bands 400 miles away in new orleans. that is from the hurricane. you can see the swirl down here. that's the real center, but the hurricane center's latest forecast has it much closer to the coast. so if they saw this last picture they would have adjusted it down here. this is the way it has been coming. now it is going to go back up towards houston as if they don't have enough problems because they get wave after wave of rain.

up to 45 miles per hour winds. this is the track over the last several days. and it's going to continue to move towards the northeast very slowly track just to the east of houston and that is by tomorrow afternoon. that continues to move up towards the northeast. we need it to move faster. the faster it moves the quicker the rain breaks up and they can get in and start doing more rescues because the heavy rain prevents all of that. we will talk more about a system off the east coast that will protect us tomorrow. waiting for word. the visiting nurse said she had no idea when she will be able to return home. all new at 5:00, deanna durante trying to get her some answers. >> i woke up to text messages.

there have been tornadoes. are you okay. where are you? >> reporter: she didn't know it but she and her mom are nearly 1,300 miles away they were taking a quick trip to celebrate her grandmother's birthday. >> i had no idea we would not be able to get back. >> reporter: they flew to philadelphia to celebrate. since then getting information on what is happening back home has been tough. >> we could see additional flash flood warnings. >> reporter: spotty internet, no cable and difficult to reach friends. they knew of the weekend tornadoes and thought the worst was over and then today news of mandatory evacuation. >> we live -- >> reporter: we went through dozens of social media postings. the news not great. tornadoes have already ripped apart are now in dangerous flood

prone areas. >> it's still raining. look at the rain coming down. >> reporter: carol was there in 2001 when tropical storm allison slammed the gulf coast. that storm was called a once in a 500-year flood. today harvey is being referred to as the one in 1,000-year flood. >> it has never been this bad. >> reporter: they are counting their blessings and are here with family safe out of the storm's path but want to know what is happening at home and have no idea when they will be able to get back there. nbc 10 will host a hurricane relief drive this thursday from 5:00 a.m. to 6 p.m. you will be able to call, text and log on to our website to donate money to aid the people impacted. nbc 10 will provide updates on tv, online and on social networks. coverage of the impact of tropical storm harvey and how you can help the storm's

victims. tap the nbc 10 app or head to nbc10.com. as we monitor the impacts of harvey in texas we are keeping an eye on a storm that will hit our region tomorrow. take a live look at cape may where it is a cool and calm evening there. nbc 10 first alert chief meteorologist tammie souza is tracking this other storm. >> could mean high surf, perhaps periods of heavy rain. and we will also be looking for gusty winds. this is not harvey. i don't want anybody getting excited about that. what we have here is we have a system poorly organized. we didn't get the update that we thought we would get this hour. later on this evening it will become irma. it is mainly a rain producer, a huge inconvenience for everybody. at this point we are looking at it basically having 40 miles per hour winds. it has winds. there is some discussion.

is this extra tropical? what is it? they haven't firmly come up with kicking it off as a named system. it's going to be moving on up the shore past charleston dumping heavy rain up past wilmington. as it approached southern delaware we will see some periods of heavy rain tomorrow evening. then it veers out to sea. it looks like the track heads away from shore leaving us dry by the time we head into wednesday. then we start to focus on what could be some of the remnant clouds and rain showers from harvey as they are upward across the center portion of the nation. let's take this hour by hour and break it down. this is what is going to happen. we have on shore flow. that means we are going to be seeing very chilly winds tomorrow. temperatures tomorrow only in the 60s. you will need to break out a jacket. very different from what we have seen.

we'll start with the cloud cover and that will continue tonight. here comes the first of the rain showers early tomorrow morning. heaviest rain is from delaware extended out along the jersey shore. the latest forecast models are taking it out to sea a little sooner. last hour they really put a bulls eye over parts of southern delaware up to dover. the digg news is maybe we dodged a huge bullet. the forecast models want to put a pretty good amount of rain in parts of delaware. and anywhere from an inch and a half to two inches along the jersey shore. back to you. >> so you stay informed sign up for free alerts. just tap the nbc 10 app. turning to other news police in new jersey are being forced to cover neighborhoods without more than half police cruisers because vandals slashed more than 52 tires early sunday morning. this is the latest photo released by police. they believe this guy here

shortly after the crime is behind all the damage. work continued around the clock at nearby auto repair shop trying to get nine cruisers back in service. 13 cars were targeted in all including the fire marshall's suv. >> got the call at 9:30 in the morning. i couldn't go back to sleep for a couple of hours. it just makes you sick to your stomach that somebody would do that and have the guts to do that in a police station parking lot. >> we are told all police cruisers should be back in service by tomorrow afternoon. coming up at 6:00 taking a look at how the damage is impacting safety. grenade launchers, bayonets and armored vehicles, just a few weapons officers will have access to. president trump signed an executive order allowing the defense department to turn over military weapons to local police departments. that reverses limitations put in place by former president obama.

nbc 10 investigator will have more on the story coming up in our next half hour. an alarming number of sexual and physical abuse cases against nursing home patients are never reported. after sampling cases in 33 states the investigation found that more than one in four cases were never reported to police. investigators say medicare needs to take corrective action right away. a philadelphia man is facing dui charges after he was arrested. he was taken into custody early saturday. police say he hit several vehicles. no injuries were reported. this is video of the fire sent to us. you can see flames coming from the roof of the building. investigators say the fire started around 11:00 last night in a vacant home. one woman living next door had to be rescued along with her

cat. still ahead, computer concerns from one viewer led her to contact harry. >> one thing she failed to do before getting her computer fixed that could have saved her some money. back to school for some students. the reason dozens of dads showed up to take their kids to class this morning. helping storm survivors. we speak live with a woman in houston who is aiding people who lost their homes during hurricane harvey.

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this is nbc 10 news. a live picture from texas where the rain continues to fall as disaster of historic proportion unfolds. hurricane harvey came ashore here friday. some 50 inches could fall on texas before it is all over there. you are seeing a live interview. houston's mayor says the city is working to open another shelter. a downtown convention center serving as shelter is already more than half way to its 5,000 person capacity. houston officials are preparing to evacuate one of the busiest trauma centers. this afternoon texas governor praised the federal government's response to harvey. right now i am joined by a resident of houston who has been volunteering her time at the

convention center helping people who are displaced by the storm. thank you for talking to us. i know you live in the downtown area that has become an island. what is the scene like where you live near your apartment? >> reporter: we don't have power right now and so my fiance and i have decided what better way to waste our time, if you will, than to volunteer at the convention center and help those in need and pass out snacks or pass out blankets or donate clothing for them. >> and i know people there do not consider it a waste of time. i know they have to be so grateful for what you are doing. what is the attitude like for people in the shelters not knowing how their friends are doing, how their homes are fairing, how badly the flooding is where they live? >> it's a little chaotic right now. some are in good spirits and

some are a little scared as is expected. there are a lot of people here that are helping them and making sure that they are doing all right and fire and police personnel that are making sure that they are warm and they are getting the correct medical care that they need. so it's a little bit of bittersweet overhere. >> absolutely. our thoughts and prayers are with all people there in the convention center and shelters elsewhere as we know much more rain is expected still. thank you for joining us on the phone. >> have a great evening. so good to see people helping people. survivors of harvey are giving us a first-hand look of what they are dealing with in their communities on social media. we found pictures and videos. this is i believe dickenson, texas. looks like a main street here. it is full of water. the water coming up to the sign

there into the street lights just inundated by flood waters. let's take you to some video here on the northeast side of houston. this is the coast guard helicopter. imagine in your neighborhood you are waiting to be rescued and see this helicopter what a great feeling to have them snatch you off the roof. many people are being told to go to the roof tops and not stay in attics because authorities won't know you are inside that house. this is just a major downtown part of houston. i used to live there. you see here is a boat in the middle of your screen on what would be part of that parkway. just devastating images from houston, texas. for the latest on the track of harvey and another storm headed our way tomorrow let's head over to nbc 10 chief meteorologist tammie souza. >> it is bad enough when you have a storm parked along the

shore line. it is another thing if it makes another run at you. certainly this won't be as bad as the first one. 45 miles per hour winds and expected to stay about that intensity. it comes offshore and loops around and then makes another path at galveston which will kick plenty of rain before this whole thing finally is able to break away and we get something that will kick it out of there and makes a run then at the ohio valley, midwest. we may see clouds and remnants from this. that is not going to be for a couple more days. let's break down what is going to happen here at home. we talked so much about harvey. we have that system off the carolina coast that could be named irma. we are going to be watching the temperatures fall. we will end up with on shore flow. it will be quite chilly tomorrow. a lot of the area will remain in the 60s. we will see what could become

irma. tropical rain musk up and could be pockets of heavy rain for all of you. look at the numbers. just raw. just going to be raw all the way into wednesday. we get back into the 70s and back to the 80s by the time we get to thursday and then we look at we might see a little bit of cloud cover and a few sprinkles from harvey making their way. right now it is 72 out there at cape may. winds out of the east at 13 miles per hour. feels like 72. it isn't too chilly. in philadelphia at 73 and we have an east wind to 11 miles per hour. neither of these will be warm winds. it will be raw for tomorrow. tomorrow 69 in fair mont. a chance of showers. easton 69 with shower activity. let's go to 69. wildwood 74. warmer along the jersey shore.

you may see the heaviest rain in delaware and the jersey shore. dover at 71. let's check out the next ten days because i'm sure like me most of you have plans for the holiday weekend. 69 tomorrow. that wild, windy blustery day and then 78 on wednesday. we start to get our sunshine back. we could see extra clouds on thursday. 76 on friday. the best chance of seeing leftover rain may be from harvey. might be showers on saturday and sunday. at this point we are just not going to touch your holiday weekend. we will revisit all of this with the latest forecast models as we head through the evening hours tonight. could police officers start using armored vehicles and high caliber weapons to keep you safe? >> president trump lifted a military gear ban for police. what the change means for you and your safety.

this is nbc 10 news. if you play new jersey's lottery check your numbers. someone won last night's $360,000 jackpot. the ticket was purchased at the 711. that store gets $2,000 for selling the winning ticket. uber is teaming up with the university of pennsylvania in a new ride sharing program on campus.

now through sunday ten students, faculty and staff can use uber pool for 99 cents. all trips have to begin and end on campus. the university offers free bus and shuttle services. the school says this is about improving transportation options on campus. get ready for a traffic headache starting today the northbound lanes are closed between walnut and chestnut streets for the next two years. drivers and pedestrians will be detoured. if you drive near 30th street station often you need to give yourself extra time. crews are repairing bridges over the expressway. women from across the area got a chance to play ball with the phillies today from the batting cages to bullpens. a first-hand look at what it is like to work and play for professional sports teams. all part of luncheon for women. highlights included interactive

sessions with the coaches and surprise meet and greet with some of the players there. that's a lot of fun. a price hike at liquor stores across the state. >> it's the first increase in nearly 25 years. why now? images out of texas are tough to see. we hope that kind of flooding doesn't happen in our area. i'm with delaware firefighters preparing as if it is going to happen. and later an nbc 10 exclusive. a south jersey toddler killed and his father enters a guilty plea. tonight the father says he is not a murderer. only we get to hear his side soft story from the attorney who defended him all new at 6:00.

nbc 10 breaking news. harvey takes a tol on the nation's fourth largest city. record flood waters have inundated homes, bridges and cars. crews have rescued thousands and it is only going to get worse. at least seven people have died. the flood watervise swallowed entire neighborhoods. 450,000 people are expected to seek federal aid. every member of the texas national guard has been deployed. it is a race against the clock to pull thousands of people to higher ground. >> five feet in our house. we barely made it out. i'm just so grateful that they

came. >> authorities estimate about 30,000 people will need to be put up in shelters. what if we received flooding of this magnitude here. >> tim furlong shows us how they get ready for the worst. >> reporter: on the river firefighters learning and improving water rescue skills. brothers and sisters along the gulf coast are using right now. >> manpower in texas you need a lot of equipment and you need a lot of manpower. itsier exhausting. >> reporter: firefighters launch lines across the river. they get comfortable with manning the ropes on the banks. they get into the water. firefighters make multiple rescues each year. firefighters always practice skills they might need like they are doing here behind me now. in new orleans it was katrina. in texas it is harvey. we had sandy. you have to practice like it is

going to happen again in the future because it probably will. >> getting that constant rainfall. >> reporter: in delaware city firefighters are watching coverage from texas. they and other river towns are both on stand by and swift water rescue specialists. delaware city has seen major flooding in the past but nothing like we are seeing in texas. >> most of the time when we get flooding conditions the water recedes and it goes out and you can start cleanup process. in this situation there are huge challenges. the water is sitting there in places that it has never been before. >> reporter: in delaware city, tim furlong, nbc 10 news. >> look at the pictures hard to imagine that there is still so much more rain that is going to come. >> so much more work. >> glenn "hurricane" schwartz is joining us now tracking harvey's path. >> it is not moving very much. what movement we do see is into the gulf of mexico allowing it to strengthen and bring in that gulf of mexico moisture.

you can see the bands setting up. one of them is setting up here in new orleans. you may be hearing about flooding there, too, before this is over. we have more bans coming into the houston area, as well. you can see the eye pretty clearly on this satellite right there. the official position from the hurricane center showing it moving more towards the southeast. in the meantime the moisture just keeps coming right off of the gulf of mexico. there may be a bit of a break there at least for a while later on tonight until the next band comes on. the winds are up to 45 miles per hour. it was 40 miles per hour a little while ago. pressure going down as long as it stays offshore has the strength of restrengthening. by tomorrow it's still just east of houston. so they are still going to be getting hit hard.

you have to wait until wednesday before it moves far enough away so that we can see the conditions improve. these are the computer models showing great agreement out into the gulf and then up to the north, tracking just east of houston and then coming up towards the northeast. remnants could effect our weather over the labor ta weekend. we'll get into more of that. >> nbc 10 and telemundo 62 will host a hurricane relief drive on thursday from 5:00 a.m. to 6 p.m. you will be able to call, text and log on to our website to donate money to help the people impacted by harvey. we'll provide updates on tv, online and on our social networks. this is on thursday and all moneys raised from the nbc 10 hurricane relief drive all moneys will go directly to harvey relief efforts. he is rescinding

restrictions from the prior administration that limited your agency's ability to get equipment through federal programs including the life saving gear. >> new reaction to president trump's reversing an obama era policy. he lifted the military gear ban for police. the nbc 10 investigators first revealed that automatic weapons and tanks were in some local police departments arsenals. mitch blocker is joining us with changes coming. >> back in 2014 we first reported on the thousands of pieces of surplus military equipment being given to our local police departments. after reporting the obama administration banned the practice. today the trump administration reversed that decision. we first showed you this vehicle in 2014 here to protect the streets. >> piece of military equipment meant for the streets of baghdad

belong on main street in your community? >> certainly not every day and it won't be on the streets of any of our communities every day. >> reporter: police chief only been used for training. he told us why police need military grade gear. >> we took possession of it to continue to protect this community, to protect the community and the police officers who are trying to protect the community. >> reporter: across pennsylvania, new jersey and delaware local police amask more than 72,000 pieces of military surplus gear in the last 20 years according to d.o.d. records they include tanks, mine resistant vehicles and automatic weapons. >> i don't want them facing the potential military weapons in the hands of people who do not have military training. >> reporter: when the investigators first revealed what the department of defense was giving away groups took a strong stand in the wake of

police-involved shootings like we saw in ferguson, missouri. the obama administration stopped sending military gear to local departments. but today attorney general jeff sessions told all police that order is rescinded and they would again have access to what the military doesn't use. >> restrictions that have been froposed went too far. >> he says his department got what it needed before the last ban took effect and dozens have plans to pick up new military equipment. >> we do not have plans to use anything under that plan. >> it has been nearly three years since local police have had access to military surplus gear. no local police department in our region has more surplus gear than philadelphia police department. all new at 5:00, one viewer was surprised when she got a

bill after getting her computer repaired. the one thing she should have done before getting it fixed. how dozens of local dads joined a national movement when their kids went back to school today. did you see this image? that dog carrying food in the after math of harvey. the story behind this picture that went viral. i'm danny.

you're danny? i'm steve. joseph, i'm steve. how are you? nice to meet you sir. no different from everyone else. they just want a job. they want respect and they want dignity. steve called fairly frantic. you know, he had a premature baby and i think he had just

been given the diagnosis that she had down syndrome. lauren brought out the best in me. she made me a different person. lauren's the spark that started the fire. the goal is keep places like this open so all people, regardless of disability, have an opportunity for employment. we continue to follow the latest developments out of

texas. a dog in texas that captured hearts across the country. >> this photo went viral. it shows the dog named otis carrying a bag of food after harvey blew through the neighborhood. at first glance otis was admired for being resourceful. turns out he is kind of a looter. he stole that bag of food. >> he knew where they kept that bag behind the ice machine. so he went back there and spotted it and said well everybody else is taking provisions so i'm going to take my provisions. he picked it up and brought it over here. >> apparently otis bolted to that lumber yard he frequents. workers keep the bag of food for otis when he comes around to visit. pretty smart. in delaware county students had a very warm welcome back for their first day of class. today was the first million

father march. all fathers and father figures were asked to walk the students as they headed back to school part of a national movement to encourage men to show support and commitment to children in schools. 140 golfers from across the delaware valley converged to take a swing for charity. nbc 10 at the 13th annual golf outing. proceeds benefit the adopt a family program at the gift of life family house. the organization provides a place to stay, meals and transportation to families whose loved ones are undergoing life saving transplants. you may notice something different when buying your favorite wine or spirits today. >> wine prices are going up. it started today. who is going to be effected the most? spins right over houston. some of the remnants may be headed our way. i will outline that rain and what we may get from another

system off the carolina coast coming up.

starting today you may have to shell out more to buy your favorite wine or liquor in pennsylvania. prices are higher on 429 bottles of wine and spirits sold in pennsylvania. it will cost at least a dollar more per bottle. this is the first price hike in nearly 25 years and some customers were surprised by it all. a business owner isn't too happy about the trickle down effect. steven fisher has the story all new at 5:00. >> people went into the wine and spirits store noticed they had to pay a little more and weren't too happy about it. restaurants and bars say this will hit them right where it hurts. >> no matter if it is top shelf

oefr bottom shelf the price is up. >> went up maybe $1.50. >> liquor control board expects to generate $185 million for the state with the increase. some believe there is a better option. >> will i be back? probably not because i do have a place down shore. we get competitive. >> a price hike on wine and liquor felt throughout the state of pennsylvania. 421 products see an increase from a dollar all the way up to $100. >> they do something that really hurts the little guys. at the end of the day this is going to hurt our bottom line. >> reporter: the owner of coyote crossing, a bar and restaurant. >> i have to reevaluate all of our liquor costs and reevaluate our prices and decide how to adjust to the changes so they don't hurt us as much.

>> reporter: he says they have difficult choices to make to ensure spirits and customers keep flowing. >> do not hurt your bottom line and do not effect your customers as much. >> reporter: steven fisher, nbc 10 news. back to the latest now on harvey. record flood waters drenching much of southeast texas. nbc 10 keeping you covered in texas as catastrophic flooding continues. >> flew into austin today. he joins us live now on the road. >> we are about 30 minutes outside of houston approaching the outskirts of the city. we are seeing a lot of rainfall start to come down at a pretty heavy clip. this is the kind of flooding we are seeing especially out in the field outside of the city. some of the roads are closed but you can see drivers still out.

there are some that remain open. if you look in the video that we sent back you can see a caravan of power crews and tree crews coming out of the city of houston. a lot approaching the city. they feel like the davlry has come in. i was speaking to people at the gas station. one thing they kept repeating is they kept asking when is the rain going to stop. they said it has been looking like this for about four days now and worry it will keep doing this for the next couple of days and they are getting sick of all of this rain. you can see that a lot is starting to pile up as we approach the city of houston. coming up later tonight we will have a full wrap from inside the city of houston as they continue to deal with the record and unbearable flooding. >> images are going to get worse and worse the closer you get to houston. not just flooding but people who are impacted. on his way to houston. thank you for that report. let's check in with tammie souza

tracking harvey. >> we are watching you can see where the top edge of this is pretty much nothing going on up towards dallas. as randy approaches he will encounter heavy rain around houston. you can see it is just pin wheeling around not really moving and that has been a story. they are getting heavy rain being pulled into the lake charles area. so that will be a flooding potential there all the way up to alexandria. let's look closer at what is going on. the heavy rain continues off to the south and southwest of houston. it is still going over the areas that got the heavier rain before. this is radar indicated rainfall. you can see brighter shades of pink from houston to galveston where they saw the heavier rainfall amounts and they are going to continue to see heavy rainfall overnight tonight although it is not as bad as it was the first day. what happened, it made landfall and then backed off.

it is headed southeast at about three miles per hour. 45 miles per hour winds with it. it is still a tropical storm and is expected to curve off to the north and then pmake a second landfall before this starts to get steered out of here towards ohio valley and midwest and perhaps even us. we may see clouds and remnants. we are also watching something else. we have just general thunderstorms streaming through parts of the ohio valley. down here off the carolina coast we are watching a poorly organized system that may become a named storm tonight. it is pulling a lot of moisture up to east coast. certainly nothing like what they are dealing with on the texas coast line with harvey. let's take a look at the track of this. look at the pockets of heavier rain. high surf, high winds. makes it up to southern delaware and out along the jersey shore. this is not going to be a big deal for us but could mean high

surf, high winds and pockets of very heavy rain. a couple of forecast models did bring remnants of what was harvey through here and we can pile up an inch or two of rain here. we have an on shore flow, ugly weather tomorrow. you will also need a jacket. it will be a little bit on the chilly side. 60s across much of the area. spotty showers as we watch what comes up the coast. we will have new computer information coming up later tonight to share with you to see where the tracks of that system specifically is going to be. as we head into thursday we start to dry out and that is a pretty nice thing. here are the forecast models. maybe an inch and a half of rain in dover. and that is just through wednesday. here is where we are going. ten day on ten. 69 tomorrow. ugly day. 78 on wednesday. sunshine back with cloudsism 83 on thursday. friday 76 and then we could see showers on saturday and sunday

drying out for your holiday weekend. right now that looks like the nicest of the three days. one viewer spent a year off and on protesting a charge to fix her computer. >> it may have been avoided with one simple question. all new at 5:00, the common mistake people make before getting an item repaired. we keep tracking harvey's wrath. two people who survived hurricane sandy in new jersey tell us they are reliving their nightmare in texas. ♪

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this week at staples, shop our ninety-seven cent deals. staples. it's pro time. viewer needs help after she experiences computer problems. >> when the cost isn't what she expects she calls harry and nbc 10 responds. if you want to problem solve call harry. >> this viewer said she was not told up front she would be charged. she says it started out taking care of business online. she said moments after logging on to her computer her screen froze. she tells us a message appeared with a phone number stating it was microsoft and she should call that number for help. >> i thought it might be microsoft or it might be a scam. >> she said she called and it

was a scam. >> so i hung up and called microsoft. >> she tells us the real microsoft offered to fix the problem. >> when they said they could take care of it what did you think? >> that would be great. >> after microsoft remotely made the fix it signed her up for computer protection service. she said the company charged her a total of $149. >> they did not tell me that would cost anything. >> reporter: she believes the company took advantage of her. >> i thought i avoided the scam and then felt i was being scammed again. >> she said she reluctantly paid the charge because she was afraid the original problem would return. >> i said i feel coerced into paying this and i kept protesting. >> she says her bank sided with microsoft after it argued. so sent this certified letter to

microsoft's headquarters protesting the charge. >> no response. >> after one year of getting nowhere [ inaudible ] as they

hunker down in texas. tracking potential impakct harvey can have on us. he vigorously defended south jersey dad who maintained his innocence. one who admits to causing the little boy's death. his attorney is sitting down with nbc 10 to answer some of your questions next.

now your nbc 10 first alert weather. >> i have never seen anything like this. >> this was more than we could imagine. >> the weather was up to here. you got to get out. >> over five feet in our house. barely made it out. >> nbc 10 news at 6:00 begins

with the wrath of harvey. tonight houston is still struggling to stay above rising flood waters as the rain continues there. more than 2,000 rescues have happened. first responders are using any available vehicle. the coast guard is using helicopters to lift people from the danger. and regular people are just jumping in to help. >> rescue people came and took us. >> we didn't know this was going to get this bad. >> here is what we know right now. six people confirmed dead. the latest victim was a woman killed when a tree fell on her trailer home. officials believe the death toll to rise. thousands are hunkered in shelters. in all 30,000 are expected to need to stay in shelters. harvey is drenching louisiana with rain but not expected to cause quite as much dam t