nbc 10 news starts now. >> right now at 5:00 -- record-breaking warmth across our area. the tank tops and shorts were out in the middle of february as temperatures climb into the 70s, even the 80s in some neighborhoods today. >> needed some sun. some grass. >> nature? >> yes. >> and it's beautiful out here. and he has tons of energy, and we're just letting her just go. >> kids letting that energy out. perfect day for a picnic along kelly drive. and a great afternoon to get out and enjoy the weather. in south jersey, kids and parents soaked up the sun during a rare february day at cooper river park. a good crowd taking on the slides at the popular spot in pennsauken.

i'm erin coleman. >> i'm jim rosenfield. hope you had a chance to get outside and feel that sun on your face, the warmer temperatures from the city to the lehigh valley and down the shore. nbc 10 first alert weather reporters found out how many of you took advantage of this warmer weather today from an afternoon of golf to getting the car washed and our team of meteorologists is tracking the big cooldown that will bring an end to this brief warm-up. nbc 10 first alert meteorologist tammie souza tracking the big record breakers. she's out on our patio there. tammie? >> i'm out here on the plaza. i'm wondering why we aren't out here every time it's nice. it feels like may, not february. this is such a comfortable day. even in the places that had all that heavy snow, that is long gone and some places in the lehigh valley hitting the 80s today. this is remarkable. we should be in the mid-40s. we're anything but that. take a look at the current temperatures. pottstown, 75. lancaster and reading and allentown in the 80s last hour have dipped just one degree into

the upper 70s. even wildwood at 73. dover, 76. you have to literally be sitting right on the water, standing in the water, if you actually want to be on the cool side. that's about it. take a look at all the records. 72 in philadelphia. we shattered that. 77 degrees was our high. so far today. if you look at the right-hand column, they all have those dots on them because they are all brand-new record for allentown, reading, trenton, atlantic city. let's roll it over. mt. pocono, georgetown. doylestown, mt. holly, coatesville and wildwood. all record highs. now we'll tumble pretty fast, pretty far. nearly 40 degrees. for that part of the story, here's my colleague meteorologist glenn "hurricane" schwartz. >> actually we'll take it here, tammie. from the liver to thelinks, a l of people took advantage of the

weather today. >> tim furlong has this story. >> yesterday was a nice day but today looks a lot nicer. >> reporter: sorry winter lovers, this isn't your day. temperatures are up. the car washes are slamming. and for golfers -- it's game on. >> i had to call my best friend. you ready? he said i'm always ready. >> reporter: time to tune up that brutal swing and start draining some putts. but today is a treat. the trees really aren't ready to bloom just yet. >> lucky me. >> reporter: ron's regular work at home wednesday happened to be this warm one. he spent his long lunch watching the bikers pass. >> the packing in february, not always. but it's 70 degrees y not? these retirees with the flexibility to take advantage of what mama nature gave us today. many of you were probably stuck indoors while these folks were out paddling. >> i don't want to rub it in, but it comes with age. >> it feels great today but

spring is a long way away. don't pack away all those winter jackets just yet. >> supposed to be 45 tomorrow? >> reporter: ron bringing us down there a little bit, but, hey, if nothing else, today say quick treat and a sign of the warmer times to come. nice and warm in wilmington, tim furlong, nbc 10 news. >> nice and warm. this brief taste of an early spring is not going to last long as tim mentioned. >> glenn "hurricane" schwartz is tracking the cooldown coming tomorrow. glenn? >> and it is going to be a dramatic cooldown. in philadelphia, we have set records the last couple of days. 72 tuesday, 77 today. by tomorrow, late in the day, 40 to 37-degree drop. and if you think that's a lot, let's check out allentown. yesterday, 65. today, a record 81. tomorrow, late in the day, 35. that's a 46-degree temperature

drop. 46 in around 24 hours. we have the high temperature tomorrow, early in the day. temperatures drop and it's cloudy and it's damp. look at this. temperatures down into the 30s by late afternoon and the p.a. suburbs and lehigh valley into jersey shore. temperatures down into the low 40s as well. more rain coming as we head toward the weekend. we'll see the timing on that and if the temperatures go up coming up. >> glenn, thank you. fire investigators are trying to figure out what sparked a fire that killed a delaware county grandfather. skyforce 10 was over what's left of the home late this afternoon. the wall of flames woke up neighbors near pittman avenue this morning. they watched in horror as the home that skood for decades was destroyed in a matter of minutes. nbc 10's deanna durante is learning new details about the victim in all of this. she joins us in collingdale.

deanna? >> reporter: you talk about that 65-year-old grandfather. take a look at the house where people believe he was still sleeping in when it caught on fire and family members of that man tonight are urging people to check their smoke detectors. the fire department says that by the time they got the call, this house was burning from the ground all the way to the third floor. it went up fast. >> i hoped the front door and you could just feel the heat. my car was in front of his house. couldn't even touch the doorknob it was that hot. just floored my car down the street. >> people who live here say the house went up so quickly. there wasn't time for anyone to try and save the retired postal worker who lived here. >> all we hear was like, boom. >> while neighbors report hearing loud booms, fire officials don't know what those noises were. >> i heard the fire sirens. i saw the smoke going all over the place. >> reporter: the smoke filled the air for blocks and the fire destroyed the house on pittman

street. 65-year-old michael lived here alone and for hours after the fire was out, the search for him continued. >> there's no way anybody could get him in time. >> reporter: investigators say they don't know what caused the fire or what the conditions were like in the house because there's nothing left. michael was fold below the living room, a place that was the main living space in the house and possibly where he slept at night. >> family doesn't believe the smoke detectors were working and one of their messages was put out to the press, have people check their smoke detectors tonight and make sure they work. >> it's just devastating. my heart goes out to the families. i can't imagine. it's, like i said, it's just devastating. >> when you look at the home next door, that's a twin house. we're told there was no one inside but you can see the fire so hot, damaged the second floor of that home. those people were told were on vacation. the people living next door have been displaced from their house

tonight and again, family of that 65-year-old victim asking you to check your smoke detectors. reporting live, deanna durante, nbc 10 news. >> definitely a good reminder. >> they lived through a massacre at their school exactly one week althou ago. today they're in a face-to-face meet with the president. >> it also included people affected by the school shootings at columbine and sandy hook. last wednesday a gunman killed 17 people at a high school in parkland, florida. today's meeting at the white house was billed as a listening session, but the attendees want action. and today was a chance to tell the president what they think he should do when it comes to gun violence in schools. >> how is it that easy to buy this type of weapon? how do we not stop this after columbi columbine, after sandy hook. i'm sitting with a mother that lost her son.

it's still happening. >> meantime, in florida, students who survived last week's shooting were among thousands who rallied outside the state capitol today. they traveled by bus from south florida to tallahassee to call for stricter gun laws. >> some delaware students are among those rising up against the gun violence. they walked out of class at wilmington friends school at noon today to protest gun laws. but they also planned the walkout to honor the lives lost in last week's shooting in florida. >> it feels like we haven't done anything. so whether it's something that republicans want to do or democrats want to do or something we can all agree on together, i think we just need to start trying things. we have to stop debating and start doing things before another tragedy happens. >> after walking out, the students met in front of the school and stood in silence for 17 minutes. one minute for each person killed in last week's school massacre. here's the reason drivers had a less than pleasant commute

on the northeast extension today. a multivehicle crash closed the northbound lanes for several hours between the landsdale and quakerstown exit. it involved two tractor trailers and two box trucks. skyforce 10 over the scene this morning. nbc 10 was on the ground as well. the northbound lanes reopened around 2:30 this afternoon. at least five people were hurt in that wreck. at 5:00 -- walking out in droves. we head to the jersey shore and talk with students who are walking out of classrooms to make a stand against gun violence. >> also, relishing this warmth. how people across our area are using this warm weather to get ready for the summer months. and fast floods forced midwest towns to evacuate. that same weather pattern is bringing rain to our area. the first alert weather team tracking the timing to help you plan ahead. that's next at 5:00.

today, high temperature records are falling from the poconos to delaware. a live look at manayunk from our presidential city camera camera. apartment camera where it's 77 degrees right now. to this now. a towering figure in the world of christian evangelism has died. this morning the reverend billy graham passed away at age 99. >> as chris clackum explains, people across the country are mourning the man known as america's pastor. >> reporter: a hearse leaves billy graham's home in north carolina. the evangelist considered one of the 20th century's most influential christian leaders and the man known as america's pastor died there wednesday morning of natural causes at 99 years old. >> the primary thing is the gospel of christ. >> reporter: in addition to the well-known counsel he offered to presidents through obama --

graham is being remembered mostly for his six decades on the road preaching at his famous billy graham crusades. >> an inspiration has left us -- left this earth, but as always, will be with us. >> now jesus was a man. >> reporter: crowds into the tens of thousands would come to listen to him preach more about god's love -- >> christ belongs to all people. >> reporter: -- than god's judgment. >> i said, oh, lord, i'm a sinner. i still need your forgiveness. >> reporter: president trump tweeted this morning, the great billy graham is dead. he will be missed by christians and all religions. a very special man. >> jesus says you have to become as a little child. >> reporte >> billy graham was a monumental person to a lot of people. >> reporter: graham once said some day you will read or hear that billy graham is dead. don't you believe a word of it.

i shall be more alive than i am now. i will just have changed my address. chris clackum, nbc news. philadelphia archbishop released this statement about graham's death today. it said in part, billy graham navigated a century of turb bent conflict and change with the message of the gospel and a zeal that made him one of the great christian presences in american history. there's a new push in the lehigh valley to battle the growing opioid crisis. the joint effort is designed to connect people struggle with addition to those who can help them. lehigh county's district attorney released the blue guardian program. police officers and recovery specialists will follow up with people who overdose. they'll make personal visits to their homes within two to three days to encourage those people to begin recovery. >> by joining law enforcement and treatment supports together in meeting an individual family member where they live, it's

hoped the barriers and obstacles that exist can be lessened. >> it will also use police to track drug overdose frietrends specialists can identify the biggest problem areas. republican leaders have not made a move to stop the new congressional maps in pennsylvania but the gop says it's coming. it's on the verge of asking the u.s. supreme court to take action. the congressional district maps were announced on monday. the state's high court says the map gave an unfair advantage to republicans. republicans say the new map gives an unfair advantage to democrats. >> this is a complete miscarriage of justice. this is a violation of the constitution and the law. and the supreme court should be upholding the law and the constitution, not violating it. >> a gop challenge to the maps adds uncertainty to the primary elections in may as candidates are trying to make preparations to get their names on the ballot. we're enjoying sunny and warm weather, people in the

midwest are dealing with terrible flooding. record-breaking rainfall battered chicago and its suburbs overnight. leaving behind this mess. first responders had to rescue people from their cars and officials issued evacuation orders in certain spots. that same weather pattern is bringing rain to our area as well. >> nbc 10 chief meteorologist tammie souza is tracking the changes in your most accurate weather forecast. we just wish it would stay like today. >> i had flip flops on earlier today. did you? >> yes. >> i knew it. you at home, too, right? this is what's happened. that jet stream we showed you over the midwest yesterday, right along that jet stream we see showers and thunderstorms. well, it's edging closer to us. that's the delineation line between that cold air and really warm air. we're still in the warm air but look at those temperatures across the northern plains. 8 in rapid city. it's below freezing in chicago. into the 40s in cincinnati. yesterday pittsburgh in the upper 70s right now. in the 40s. let's go ahead and look at

what's going on. 74 in philadelphia. 79 in washington. 73 in roanoke. shattered records for the entire eastern half of the u.s. and now all of that is going to come to an end. enjoy that 75 this hour in trentson. 76 in wilmington. 73 in wildwood. the 76 in dover and that 78 in allentown. enjoy it while you can because we're going to see showers moving through the area and temperatures will start to fall. our low tonight and into tomorrow morning, 50. you'll see 50 shortly after midnight and temperatures cascade off after that. 43 in coatesville the low tonight. 42348 vineland. 46 in atlantic city. a bit different than it was last night. we have a line of showers and thunderstorms that's now just beginning to enter starts of berks county and will move through rather quickly. not expecting to see anything severe but a brief, heavy downpour and maybe a clap or two with lightning with all of this. it's spreading out as it moves through the ohio valley.

it's much different coming out of the deep south, the southern plains. that's where they get this plume of moisture. even this pink which has been a freezing event that's taken place. look how it's moving into oklahoma. that's where they have all this cold air. extremely cold to the west and extremely warm where we are here in the east. let's take you through hour by hour. those showers and thunderstorms move through. it looks like we'll get a little break tomorrow morning. temperatures are going to be in the 40s when you wake up. we could see a little bit of a mix toward the poconos and lehigh valley. that may be the case on and off tomorrow as we see temperatures drop to freezing. you have to remember to get freezing rain, you need freezing temperatures just above the ground. definitely could see a mix. by 4:30 tomorrow afternoon, in the 30s in philadelphia. winds turned to the northeast. into friday, same thing happens. the upper elevations maybe get a little bit of a mix. rain across philadelphia and we're lucky to make it into the mid-40s. quite a different day. on saturday, we punch into the 50s. maybe even the 60s but, guess

what. we're going to have rain with that. for tomorrow, this is it and these are your highs shortly after midnight. they fall from the 50 in philadelphia, 46 in lehigh valley and 50 on the jersey shore. i'll have your ten-day on 10 coming up in just a little bit. ahead at 5:00 -- making history at the winter games. >> how american women are setting a new record. plus, the big battle our female hockey team is facing on the ice tonight. plus, the promising new treatment for one of the most common and severe food allergies in children. that's next at 5:00. nbc 10's olympic medal count is brought to you locally by royal caribbean.

promising new treatment could help children allergic to peanu peanuts. a company developed a pill that contains peanut flour and helps desensitize kids to it. it could be available by the end of the year. in coming up at 5:30 -- >> taking a stand against school violence. >> more than 1,000 jersey shore

high school students walk out to send a message in the wake of the florida school massacre. >> enough is enough. something has to be done. >> i'm ted greenberg with what administrators have to say about the demonstration. also, ending cash bail. a tune-up in criminal justice reform across philadelphia. all new at 6:00. we break down the charges that no longer need cash bail.

right now at 5:00 -- students are raising their voices following a deadly shooting at a south florida high school. >> some of you say it's too soon to talk about gun control. no it is not too soon. no, this is not the wrong time. there's no better time than now to talk about gun control. >> students who survived last week's school massacre were among thousands who rallied outside florida's skate capitol today. >> they traveled by bus from

south florida to tallahassee to call for stricter gun laws. other students met with president trump this afternoon. thanks for staying with us here. i'm jim rosenfield. >> i'm erin coleman. students, parents and teachers travelled to washington exactly one week after the shooting that killed 17 people. nbc 10's lauren mayk joining us in the breaking news center. this was an emotional meeting. >> a week after they lived through a massacre at their school, students from florida are at the white house today for a face-to-face meet with the president. it included the students, parents and teachers from parkland, florida. it also included people affected by other school shootings. among those who spoke was a father who lost his daughter in an attack. >> we can't forget about it. all the school shootings. it doesn't make sense. fix it. should have been one school shooting, and we should have fixed it. and i'm pissed because my

daughter i'm not going to see again. >> i can't feel comfortable in country knowing that people have, will have, ever going to feel like this. i want to feel safe at school. >> this is a long-term situation that we have to solve. we'll solve it together. and you've gone through extraordinary pain, and we don't want others to go through the kind of pain that you've gone through. >> among the more than 40 people taking part in today's session at the white house, six were students from the florida school where last week's attack happened. also present were people affected by the shootings at columbine and sandy hook. on tuesday, president trump directed the justice department to move to ban devices like the rapid fire bump stocks used in last year's las vegas massacre. the white house has also said the president is looking at a bill that would strengthen

federal background checks. students across america are walking out of their classrooms in protest of school shootings. new at 5:00 -- jersey shore bureau reporter ted greenberg spoke with young activists who wanted to take a stand. >> reporter: one week after the horror in florida -- >> it hit hard. especially for our community. >> reporter: more than 1,000 students at southern regional high school in stafford township walked out in the middle of the day. >> the severity of the situation hit me all at once that this could be us. and i didn't feel safe coming to school anymore. >> reporter: during a solemn noontime demonstration on the school's lawn -- they read a short biography for each of the 17 people killed in the massacre. photos of the victims held up along with posters in a push for stricter gun laws. >> we need to do something. how many more shootings will happen until we put a stop to

it. >> reporter: the students joining a neighboring middle school and others across new jersey and the nation in a show of solidarity with the victims and survivors of the florida mass shooting. >> we are them, and it could be us. and we're lucky it wasn't. >> reporter: this was completely led by students but administrators fully supported them and assured organizers there would be no consequences. >> i've always believed in the student voice, and one of the core tenets of our democracy is to be able to have a voice and to express that opinion. >> reporter: the students soon returned to classes after taking a stand in the wake of a tragedy that they say has brought them closer together. ted greenberg, nbc 10 news. another show of support for marjory stoneman douglas high school we've learned. all 30 major league baseball teams will wear the school's baseball caps this friday. to see how people across our area are showing support, tap the nbc 10 app.

now here's a look at some of the stories making headlines county by county across our region today. today in montgomery county, the district attorney's office joined the investigation into the murder of a pregnant woman. someone stabbed and killed the woman on monday. her two children were inside the apartment. they were not hurt. in bucks county, a break in the case of a man gunned down in bensalem over the weekend. they arrested three people for the murder of tefin hill. the suspects jonathan vega, charles alexander and anne marie rodriguez are all being held without bail. the three tried to rob hill and ended up killing him while he sat in his car on bristol pike. to mercer county. anything but civil inside the civil courthouse. the sheriff says this man started an argument with an employee over restraining orders. he then tried to hit the employee and broke the glass window. this is a surveillance photo of the man before he got away on a bike. the worker wasn't hurt.

the u.s. just had its largest medal haul since the winter olympics began. four in one day. all four were won by women who made olympic history. nbc's jinah kim reports the winning streak could continue tonight when our women's ice hockey team faces the canadians. >> reporter: medal one of the day came from lindsey vonn who skied her way to bronze in her final alpine down hill. >> i gave it everything i have. i have worked so hard. especially the last eight years. >> reporter: medals two, three and four came at once. bronze in the women's long-track team pursuit. >> across the line, the u.s. wins. >> reporter: the first speed skating medal for u.s. ladies in years. the medal in women's bobsledding and gold in women's cross-country skiing sprint team relay. the first medal for u.s. women in olympic history in that

event. >> i wanted to lay down the absolute race of my life to make it possible. >> reporter: in figure skating, the three american women struggled in the short program ending a nineth, tenth and 11 place heading into friday's free skate medal competition. >> reporter: the u.s. men's ice hockey team got eliminated after a quarterfinal game against the czech republic that went into overtime and shootout rounds. in curling, american men defeated great britain to advance to the semifinals. we've got a lot of events coming up today. we have even more chances for medals. mikaela shiffrin, lindsey vonn again in the alpine supercombined and the women's ice hockey team goes against canada, and they can do no less than a silver. back to you. >> we like those odds. >> jinah kim, thanks for that. for more olympic excitement, join me for "the olympic zone" at 7:30 tonight.

see the games through the eyes of two parents who are watching not just one child on team usa but twins. ahead at 5:00 -- hard-pressed for a refund. >> one nbc 10 viewer called nbc 10 responds reporter harry hairston when the hardwood floors he ordered never showed up. the important lesson when buying those home accessories online. the struggle to find a home. why this market is so challenging for first-time home buyers. and dropping by 30 degrees. the cold blast that's coming to our area in a matter of hours.

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this is nbc 10 news. >> if you're interested in buying a home but just can't seem to find the one you want, there is good reason. prices are high. the pickings are slim. there is actually a shortage of homes across the country. that is driving up prices. with wages staying the same, first-time homebuyers don't have

the income to compete in the market. last year's home sales saw the biggest drop in four years. next at 5:00 -- team coverage of the record-breaking warmth. >> today's warm weather got people to put down their phones and come outside. >> cabin fever. it has been a rough winter for us. >> many trying to enjoy it while it lasts. >> and while it lasts is key. temperatures are about to take a nosedive. how the dramatic plunge will go and when will it set in? that's next. plus, gun control battle. how senator pat toomey is taking the debate head-on and the billy plans to revive. that's next at 6:00.

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this record warmth is on its way in and out. today was a scramble to get out there and enjoy the 70-degree

weather while it lasts. >> david fisher tells us how people are soaking up the sunshine. >> reporter: the warm air moved in yesterday but today got even hotter. by 11:00 a.m. it was already up over 70 degrees in montgomery county. >> a gorgeous day. a great day to be outside. >> reporter: you don't usually hear that sound in february here in the northeast. but they were teeing them up all day long here at tee's driving range in conchhawken. it didn't matter the activity. most wanted to be outside for this unseasonably warm weather. just trying to enjoy it. however, and wherever they can. >> we've had cabin fever. and it has been a rough winter for us. >> reporter: the park was busy. on the courts, on the playground. plenty of parents out with their little ones. >> we did not spend a lot of

time inside. and that's the same for today. we got here early. we'll eat lunch again outside and park after nap again. >> reporter: it's not the dog days of summer, even the dogs were soaking up the sun. reporting in montgomery county, steven fisher, nbc 10 news. >> look at that guy. he's enjoying that. along kelly drive in fairmont park, people brought out their tank tops, sneakers and went for a run today. >> just had to pretend it was june. >> it did. it felt like june. places like washington, d.c., highest february temperature ever. pittsburgh had that yesterday. we needed 80 in philadelphia itself. didn't quite get there but, my gosh, lehigh valley into the 80s. did you enjoy it? >> uh-huh. >> did you enjoy it? because it's going away. let's take a look. first of all, beautiful, beautiful skies out there. this was last night's sunset. ray captured this in bucks county. look at those colors out there. absolutely spectacular. now we're going to turn to something else. nearly 40-degree temperature

drop between this time now and the same time tomorrow afternoon. we also have a soggy stretch ahead. and that does include a wet weekend for you. not the entire weekend. saturday will be sporadic showers but sunday looks pretty darn wet. let's look at the record temperatures. everything with a little red dot is a new record. 77 today. allentown hit 81. 82 in reading. 77 in trenton. 76 for atlantic city. the airport inland. but, hey, still warm out along the beaches. 78 in wilmington. let's go to some of the other numbers. poconos hit 70 degrees today. not good for all the snow at the ski rezortss. warm there. 77 in georgetown. 77 for doylestown. wildwood, even out there at the beaches, 74 degrees. so a remarkable day. let's look at some of the numbers right now. lehigh valley, you were so warm today. blandon, 77 degrees. hopewell, 75 right now.

whitehall, 7. easton, 75 right now. holding on to these temperatures which are 30 degrees above average. in philadelphia, parkside at 74. manayunk, 76. ft. richmond 72 and bustleton at 78 degrees. it's a mild evening but we're watching these showers. could see thunderstorms popping as they move through the area. just kind of generating and strengthening a little. nothing severe. all of that is part of the long line trailing right along that jet stream. it's leaning over in our direction. not expecting that we're going to see the icing events in places like oklahoma and not the flooding they saw in the midwest. but here's what's going to happen. we're going to hang on to the 60s. you will likely still see 60s in millville but 50s inville as these showers and storms come through tonight. you'll wake up likely in the 40s. we could get a wintry mix going tomorrow afternoon. the lehigh valley. if it gets cold enough in philadelphia, we'll be in the 30s, but above that freezing

mark. and then into friday, we're going to be lucky if we even hit the 40s. see these periods of showers coming through into saturday we see them. we'll see them saturday night and into sunday. this weekend, the good news is we should make it into the 50s, perhaps even 60s despite all of that rain. tomorrow, shortly after midnight, temperatures fall to 36 in the evening and at night. then 44 on friday with rain. 59 saturday with periods of rain. 62 sunday. periods rain. we get into early next week and dra out. we're still above average but you notice, no more 70s. enjoy it while you still can. >> all right, tammie. coming up next at 5:00 -- floored by poor customer service. >> how harry hairston helped a viewer get hundreds of dollars back when an online purchase never delivered. all new at 6:00 -- philly's connection to billy graham. why his crusade in philly was a

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a viewer says when a company didn't live up to its promise, he wanted his money back. >> all he got were more empty promises so he contacted harry hairston and the nbc 10 response team. >> this guy feels he's getting walked all over and a little upset about that. all he wanted was the company to live up to its name. randy schultz tells us when he purchased this house, all but one room had wood flooring. >> the idea was that we wanted to continue the same flooring in here. even though it was storage area. on october 8th, 2017, schultz went online, found american fast floors and spent $766 to have the flooring shipped to his house. >> american fast floors. you think you'll get it quickly. >> reporter: the company's website states orders are typically delivered within 7 to

10 business days. he says by mid-october, no flooring. so he called to check on his order. he tells us no one responded until november 20th. schultz says the company apologized for the debut informed him he needed to pay a shipping fee. the company said it reduced the shipping fee from $199 to $99 because of the delay. schultz says he paid right away. >> they said they'd ship immediately after. well, nothing happened. >> one week later, he e-mailed the company for an update. american floors replied, the process is taking longer. and for him to please be patient. then in december, schultz asked to cancel and get a refund. >> he agreed to cancel the order in about early to mid-december. >> reporter: in this e-mail they promised to issue the refund by the end of december. when it didn't happen, schultz took a different approach. >> i said i need help, and

that's when i contacted nbc 10. >> reporter: we contacted american fast floors by e-mail and phone to find out when it was supposed to ship the flooring and what caused the delay. schultz tells us right after nbc 10 responds involved, american fast floors e-mails him confirmation of his cancellation, and the next day, refunded the credit card he used for the purchase and shipping fee. >> i couldn't have done it without your help. >> all right. we should add american fast floors never got back to us. keep in mind when shopping online, do your homework and research the company before you buy. look for reviews and check with the better business bureau as well. for instance, we checked with the better business bureau and found american fast floors has an "f" rating and nearly all complaints were the same. most were claims about products not arriving and poor customer service other websites showed customers warning you not to use

them. plus, listen to this. for extra protection, pay with a credit card so if something goes wrong you can dispute the charges with your bank. let's take a look at the nbc 10 responds money counter. here's what we've recovered for you so far. $924,026. >> harry, thank you. if you have a consumer complaint, head to nbc10.com. fill out the form or give us a call. we will respond to you. nbc 10 news at 6:00 is next. >> here's jacqueline london. >> all new at 6:00, the shake-up to philadelphia's cash bail system. >> i was held for 18 months for $2,000 cash bail. >> joshua glen lost precious time all for a crime he did not commit. >> people should be treated the same whether they are famous or unfamous, rich or poor, black or white or brown. >> i'm aundrea cline-thomas. we'll tell you why ending cash bail for some offenses isn't just about leveling the playing field for the poor.

it's also about saving the city money. for allegedly and methodically conspiring to get patients addicted to painkillers. >> the members of the family are the lowest form of humans you can possibly imagine. >> camden county is suing suitical companies in the fight against opioids, next. >> some major diving digits here. say good-bye to that spring-like weather. old man winter is going to be returning. i'ming the forecast for your neighborhood next.

nbc 10 news starts now. >> making the justice system more fair in philadelphia. today the district attorney announced a way out for people who would likely get stuck in jail if they could not pay bail. >> just not being able to have $2,000, i had to sit there for 18 months until they said, okay, we don't have enough evidence, you can go free. >> a shake-up to the cash bail system. philly's district attorney decided to drop it. >> nbc 10's aundrea cline-thomas is live with the story. this does not apply to all crimes, right? >> that's right. right now it only applies to 25 low-level offenses. many of those people accused would only have to pay about $1,000 or less to get out. but if they cannot pay for it, taxpayers are the ones having to foot the bill.

joshua glen was arrested and charged as an adult. >> i would be pressured by my attorney. he would come in and say, you're going to lose this case. joshua knew he was innocent but his family did not have enough money to post bail. >> just not being able to have $2,000, i had to sit there 18 months until they said we don't have enough evidence. you can go free. >> today more than 1,000 people are being held in jail in philadelphia on cash bail. some can't afford the hundreds or thousands of dollars to be released. >> there's absolutely no reason why someone who will show up for court is not a risk of flight is no threat to their neighbors and community should sit in jail for days or weeks or months or years because they can't post a small amount of bail. >> reporter: effective immediately, district attorney larry krasner says prosecutors will no longer recommend cash bail for 25 low-level offenses. it includes dui, possession of marijuana and identity theft.