consensus among southwest airline passenger sunday. southwest failed to divulge the issue, leaving their network, website, app, and airport terminals in chaos. hundreds of flights and tens of thousands of passengers put on hold with nothing to do except hurry up and wait. >> i put my name down on a piece of paper at the gate. at the vegas airport, long lines of would be passengers forced to be pedestrians. heels ins cooled their the 90 degree-plus heat. this all began at 10 a.m. a southwest began manually issuing boarding passes. by midday they tweeted, "we apologize for the technical issues and are working to restore service."

southwest employees had out water to customers. in the afternoon, the number of affected flights reached 450. knowwest says it does not what caused the problem or when it will be fixed. advisingne is passengers to arrive two hours before their scheduled departure. kellye: alexandria police are investigating their second homicide of the year. leon williams was found shot on wednesday night. that was an old town. williams was rushed to the hospital where he died. so far, no arrests. arlington police say they may have caught a man responsible for a series of sexual assaults, facing charges in attacks from july and september. the police say he confessed to those attacks but is expect -- but is suspected in at least one more. at least nine women have been

attacked in arlington since july. an alarming discovery by our 7 on your side i-team, bus driver still on the road despite multiple crashes behind the wheel. 7 on your side investigator joce sterman has more. in exclusive video obtained by 7 on your side, this bus driver appears frantic in the seconds after hitting a woman in the crosswalk, pinning her under the school bus for more than a minute. d.c. attorney says alexandria transit, operating the wbus, negligent. he represents the woman hit by recentlyn 2014, awarded $4.5 million in judgment. this was an unfit, unsafe driver who should not have been behind the wheel. joce: the driver had a series of

accidents leading up to the crash, one caught on video. >> oh, my god. joce: discipline records show four other preventable accidents , including one in training. >> one after the other was excused and she was put back behind the wheel. i-team found that it is consistent with trainer policy. trainers expressed concern, saying they were scared for themselves. she was given written warnings and a suspension, the policy manual show that bus drivers can have as many as four preventable accidents before being dismissed. is there a need for changes? >> there is a public trust involved. the public trust in this case was broken. alexandria transit says that it strives to provide safe and lile bus service and will continue to use the industry's best safety practices

so the possibility of accidents is minimized. they did not aids or questions abt cody dvers we back behind the wheel following accidents, but we are following how manyy did not say drivers were back behind the wheel following accidents, but we are following up. how will the new version of the pepco-excelon merger affect you? d.c. mayor muriel bowser say could help you including more money and job creation. jay: city leaders gathered tuesday for a major and a smith, a deal struck to resurrect pepco's larger with exelon. the public service commission rejected the deal earlier this year, saying it would not be in the public interest. city leaders believe they have negotiated a much better deal. mayor bowser: regardless of the

merger, pepco would seek to increase rates. investelon has agreed to $78 million in the district, including no rate increase until 2019 and promoting environmental sustainability. >> d.c. got a good deal that looks out for the ratepayers on day one with an immediate credit, and forbearance for rate increases for at least three years. che hopesilwoman mary that people are not fooled by the short-term promises. >> they have put a little dress on this deal, but in a couple years, you'll see the reality, and it's not good. the reality is rate increases frustration of our

aggressive policies on the environment. kellye: the d.c. council has approved a plan to outsource ambulance service. the district will contract with private ambulance companies to transport patients who do not have time sensitive were life-threatening injuries. after several controversies involving response times. it already has the support of the mayor and is awaiting her signature. newsg up -- discouraging for metro. a new report on ridership could lead to higher fares. and many are adjusting to fall, but we are getting an estimate how much it will cost to heat homes this winter. devon: clear skies allowing temperatures to drop quickly. the forecast is coming up. everyone is saying, "hey! you gotta get fios!" but why? well, fios is a 100 percent fiber optic network, so you can get 100% out of all your devices. so whatever speed you need, fios has it with the fastest internet and wi-fi available, from 50 to 500 mbps.

but the main reason to get fios? we're rated number 1 in customer satisfaction. ultimately, that's why. get 50 meg fios internet, tv & phone starting at $79.99 a month. plus get $300 back with a two year agreement. get out of the past. get fios.

seriously? i'll grab two.ice. get ready to save. love the honey nut cheerios. the safeway stock up sale is on.

stop in and stock up on all your favorite products. from soup, snacks and cereal to meat, produce and more, save big at your local safeway store. honey, can you bring the truck? the safeway stock up sale. it's just better. u.s. ceo's apologizing for the emissions scandal during testimony to a congressional panel this past week. onadmitted to cheating diesel emissions tests. vw did not say when they would fix or recall vehicles, but promises full responsibility. >> we will work to ensure this never happens again. kellye: german prosecutors raided vw headquarters and other offices as part of an

investigation into the scandal. don't look for domestic carriers of the top 10 list of ratings.com. they ranked airlines worldwide for services office for first class, business, premium, and economy classes, and not a single u.s. carrier made the grade. they are dominated by asia-pacific and middle eastern airlines. a new report shows a dip in ridership on metrorail, as jeff goldberg reports. the losses could mean higher fares in the future. while metro has its fair share of loyal riders, these days you are more likely to ru to somebody like peter. >> it's a travesty the way they have been operating. jeff: he key meets from arlington to d.c., with frustration. >> when you have people losing their lives, you don't know when

you're going to arrive, i think it is disgraceful. jeff: the bad feelings make it worse with a new report, first obtained by "washingtonian magazine," revealing ridership has dropped by nearly 40,000 passengers between 2010 and 201 4, raising the possibility of fare increases. prices have gone up significantly. that may push me towards buying a car. drop in ridership is due to many factors, including and government jobs. but frustration is also a factor, and other issues like the fatal smoke incident at l'enfant plaza and the derailment of a blue line train in august. it's easy to find tweets expressing anger over service problems. >> they need to show that they can work within their income. decision not to raise fares could be the best response

to declining revenue. >> if they are going to be successful, they have to earn the public trust, which comes down to being more efficient and productive. another step takes forward and plans to phase out paper fare cards. they are upgrading 450 fare card machines to sell only smart trip cards. several virginia stations have already been upgraded. metro hopes to complete -- metro hopes to complete the upgrade in early february. just ahead, the forecast.

everyone is saying, "hey! you gotta get fios!" but why? well, fios is a 100 percent fiber optic network, so you can get 100% out of all your dedevices. so whatever speed you need, fios has it with the fastest internet and wi-fi available, from 50 to 500 mbps. but the main reason to get fios? we're rated number 1 in customer satisfaction. ultimately, that's why. get 50 meg fiointernet, tv & phone starting at $79.99 a month. plus get $300 back with a two year agreement. get out of the past. get fios.

of cyber crimes to the average company's $15 million per year, up from $11.5 million two years ago. health matters, cooler temperatures are bringing out allergies and you may find yourself dealing with watery eyes and a stuffy nose. symptoms could mimic a cold, but one allergist recommends using antihistamines were getting allergy shots for relief, and trying to avoid allergens like pollen.

and it's not too early to start thinking about winter. the u.s. energy department is out with their heating outlook, calling for lower bills this winter. the biggest drops will be for those using heating oil or propane. you will pay between 18% and 25% less. using naturalle , andill go down about 10% electricity will be down about 3%. forecast ha gat continuing the beautiful weather. tonight, crystal clear skies, the temperatures dropping fast, which could allow for some gof. the galassi potomac -- the dropping fast temperatures could allow for some fog. the glassy potomac, almost into the 30's tonight.

downtown, the air temperature equaling the dew point, which could create fog on the ground. in the mountains for sure. clear skies tonight, allowing temperatures to drop rapidly. clear skies continue when the morning, unless we get the fog, but we will retire with -- we will recover with a mild afternoon. wednesday and thursday, breezy, temperatures dropping. tomorrow morning, some of the coldest spots, 39 manassas, 50 degrees downtown. futurecast is starting to get in tune with the fog. by the afternoon, mid to upper

70's. leesburg, fredericksburg, charlottesville 77. tuesday, the front coming in at about 10:00 in the morning. other guidance suggests early afternoon. if it comes in the afternoon, it will be a mild day, low to mid 70's. the current temperatures again, tomorrow, there are some indications there will be a foggy start. off,will eventually burn some high altitude clouds later. the seven day forecast, columbus day looks like the best day this week. a front coming through tuesday, breezy and cooler. we could drop into the 50's next weekend. low to mid 40's in the morning tomorrow. prepare for the layers because it will be wet by the afternoon.

not a bad forecast for october. new optionsng up -- for facebook users. mom this is hugely important. is there anywhere in your house i can get a good signal? anyway, you were saying. it's a tragic love story. i love tragedy. what is that noise? what? i'm on set. what movie? i'm shooting a movie about laundry. leave slow internet behind. a movie about laundry? yeah the 100% fiber optics network gives you the fastest wi-fi available when you need it the most. get out of the past. get fios.

arlington, but it is the first target express in virginia.

it includes a section of apparel, groceries, and home items. eight stores like this are opening nationwide. it is called the oscar of teaching, and last week a teacher from d.c. was honored with it. suzanne kennedy was wthere. of thene the principle school thought she was attending a ribbon-cutting, but instead she got a huge surprise. >> and that educator is -- your principal, jessica cunningham! ne: she received a nonrestricted $25,000 reward given by foundation. educators have received this award, and now jessica cunningham joins their ranks. >> i'm shocked and grateful. i had no idea this was happening today. we thought we were having a

ribbon-cutting. i guess the meetings may not be happening. very shocking and just very appreciative. cunningham is the first recipient this year of the milken award. kellye: it is getting more expensive to go to disneyland. their top-of-the-line annual pass now costs more than $1000, up $300 from what it used to be. it get you inside the park in anaheim, california, without blackout dates. the same pass for disney world in orlando went up to $829. facebook is giving new ways to express your emotion beyond the like button. they are rolling out a series of reaction buttons, including love, haha, wow, and yay.

they are designed to be universally recognized across cultures. it is likely to be a few weeks before the buttons are available in the u.s.

if you see news happening, take a picture and send it to us at pics@wjla.com. include your name and where you to the picture. if you are a loyal viewer of abc 7 news, go to wjla.com and take

our newest quiz to find out how many anchors and reporters that you know. either way, the name is kellye lynn. catchy,s a song is so you have to stop what you are doing and just dance. that is what some peewee football players did last week. ♪ watch me whip watch me nay-nay ♪ the song came out on the pa system and the player started doing their best moves. devon: peewee football. they just love dancing. kellye: i love it. you have mastered that dance, i'm sure. devon: you don't even want to see the attempt. kellye: actually, i would love that. devon: no, no. a beautiful start to the week.

our exclusive sitdown. >> please welcome chelsea clinton. >> right now on "extra." ♪ extra extra. chelsea on the campapaign trail. but what's her role? and why she won't go head to head with the trumps. >> i love ivanka and i think that friendship always trumps polititics. >> chelsea on mom's campaign and her new respect for her parents. >> justin bieber does what kim k couldn't. how he broke the internet by skinny dipping in bora bora. >> selena gomez on her health and why she went to keem therapy. his real