tv On the Money ABC November 26, 2017 7:30am-8:00am EST
7:30 am
"on the money.". i'm becky quick. this time of year puts retailers to the test but we came up with our own exam. who passes and fails when we put a stop watch on some names that you know? making a holiday budget and sticking to it. make sure you don't break the bank. what's that thing called where you store all your clothes? oh, yeah, the closet. meet the company that wants to make your closet obsolete. just rinse a dream wardrobe. the teenage sisters cleaning up. turned their idea about bath time into their own company. >> this is "on the money." your life, your future. becky quick. >> we begin with something many of us do
7:31 am
shopping but instead of choosing online or in-store, many want you to do both. buying online, and picking up in the store. is it faster? is it easier? s cheaper? courtney rea it to the test and that's our cover story today. retail test. walmart and target. macy's and kohl's. home depot and lowe's. online pick-up in store option. no matter which we shopped, the experience was consistent. it was the same case for each retailer we tested. >> 42 minutes. target was 45. >> not all experienc a call fro order is ready for pick-up except for one item. >> that happened at chicago lowe's too. ordering online is supposed to be convenient, but each team thought
7:32 am
part. your pick-up store, so this isn't closest. it keeps going back. pick-up was the easier part. >> that was pretty easy. the order was ready in one minute from the time i got to the counter. >> which retailer was the fastest? target. all four orders ready in average of 33 minutes. kohl's, the second. averaging 46 minutes. though when ease of ordering and pick-up factored in, put kohl's slightly ahead of target. he depot at one hour, 15 minutes. macy's, fourth. 2 hours 11 minutes. lowe's, 2 hours, 45 minutes. walmart comes up last with 6 hours, 32 minutes. the dallas order placed just before 5:00 p.m. but wasn't ready until after 9:00 a.m. the next day. one advantage for walmart is many items that aren't available for same-day pick-up but available to be picked up several days later can come with
7:33 am
with each retailers. >> which was the easiest pick-up and which was the most difficult? >> pick-up part was definitely easier for most of them but i would say that kohl's and targets pi most lowe's. several hiccups, c multiple customer options to get a l some confusion. lowe's probably mo when it came to pick-up. >> great to see you. as courtney showed us, the ways we shop and buy keep evolving. jan nepen has more details on the retail changes and what they will mean for all of us. jan, thank toda the idea of go the store. i understand why like that. is that somethinco want? >> it is. as long as you mee expectations, matter 6 hours or as it's when you t would be. >> so you can plan accordingly? >> right.
7:34 am
so your expectations are met. and so do i think people are going to have to get faster? yes, i thi 2 hours is where you have to come in to make the customer happy. but what we found out is as long as you keep getting better at it and keep making the place they make it up more convenient and e time but the expectation of it's really there, when they told me and fairly easy to get. >> and saves me the hassle of running through the store and go do all of these things to zip it up a little bit? >> yes, it makes it a lot faster for you, so the next thing, of course, 1,000 of the walmart stores, you can drive sort of. >> look, if you ever have sleeping children in the back, you understand why that would be a huge advantage. >> or walmart happens to be between your office and your home or some trip you make on a regular basis, it's perfect. you drive through, you pick it up and you go right on your way and you're off in minutes, literally. >> black friday used to be the undisputed king of shopping days, when everybody g
7:35 am
about running out. i'm wondering if it's jumped the shark as more and more stuff goes online and people think, maybe i don't want to deal with the crazy hassle and then get some of the deals i laugh abou. when i got into the business on black friday, we were open 10:00 a.m. to 10:00 p.m. like any other time and gradually morphed out to be what it is, but even back before we were open lots of hours, black friday was always your highest traffic day. it was frequently not your highest sales day of the year. all the families came had lunch, brought their whole group with them and lots of people going through your store. >> it was something to do. >> it was the original beginning, i think, of the showrooming. they all came in to look at the stuff and came back and bought it later. now that happens online. >> i keep hearing from people that mall traffic is down pretty significantly, buts far too early to write off the stores. hard line traditional stores. more people do online spp
7:36 am
tipping line point or is there? >> unfortunately, becky, walmart is also a lot bigger than amazon, but you would never know that from listening to what's going on with the stock valuations but it is. still a lot bigger business, so yes, brick and mortar is a lot bigger busint we reached the tipping point. we reached the tipping point in the fourth quarter of last year when traffic was down 8 or 9% in the enclosed malls and saw growth online being almost 20%. >> so what does that mean for the consumer? we will see fewer and fewer stores in the malls or places that you go to shop? how should i be looking at the future of retail if i'm somebody sitting at home thinking what to buy and how? >> you already see fewer stores in the mall. you know why? you used to go to five and 2.5 today when you make your shoppi seeing those stores. but we're going to come down to the point where we only have 600 or 650 that are con
7:37 am
way they are today. those may not go away but they're not going to be what we see today as a shopping mall. and so that has to happen because we're gradually going to be 50% online in this country. mastercard says last year of things bought for a holiday shopping, 18% was bought online and it's true if you look at it. if you look at what macy's reported for the past four years or kohl's or penny's, they show this nice growth online and show reductions in store sales. the stores get bigger, we don't know what to do with space. and so you'll see fewer stores too. >> thank you so much for your time today, jan. great to see you. >> you too. >> now here's a look at what's making news as we head into a new week "on the money." holiday shortened week was a record for stocks. powerful rally across the board on tuesday sent the dow to a new mark and nasdaq and s&p 500 also closed at record highs as well. mostly driven by technology companies. stocks ended the week
7:38 am
yellen resign from the board when her successor is sworn in february. not reappointed by president trump. first woman to serve as fed chair. yet another massive data breach. this one involving uber. the company's ce oo saying 57 million accounts compromised that occurred in october of last year and paid the hackers $100,000 to destroy the data. no guarantee that actually happened and the company made sure it covered everything up. up next, "on the money." holidays under way and that can get very expensive. it's not too late to put a spending plan in place though. we've got budget next. and later, whether it's a fancy event or just want to look chic at work, rent the runway wants to deliver the perfect look to you for a fraction of what it would cost to actually buy. right now though, take a look at how the stock market ended the week.
7:39 am
when this guy got a flat tire in the middle of the night. hold on dad... liberty did what? yeah, liberty mutual 24-hour roadside assistance helped him to fix his flat so he could get home safely. my dad says our insurance doesn't have that. don't worry - i know what a lug wrench is, dad. is this a lug wrench? maybe? you can leave worry behind when liberty stands with you™. liberty stands with you™. liberty mutual insurance. that's why a cutting edgeworld. university counts on centurylink to keep their global campus connected. and why a pro football team chose us to deliver fiber-enabled broadband to more than 65,000 fans. and why a leading car brand counts on us to keep their dealer network streamlined and nimble. businesses count on communication, and communication counts on centurylink.
7:41 am
i like looking for clothes. amazon. yeah. >> i don't shop for others but myself. i haven't set a budget. >> we have a certain price range we're thinking about right now. >> a couple of thousand dollars. >> under 500. >> under $100, yeah. >> i will shop until i drop. >> that's a wide range of spending plans but how can you set a holiday budget and then actually stick to it? joining us right now to help us is kimberly palmer, personal finance expert and kim berly, thank you for joining us today. we heard what all of these people just said but during the holidays, is overspending avoidable or just a problem we all kind of get stuck with? >> it is unavoidable. for a lot of people, we just get swept up in the season, but
7:42 am
there are steps you can take to control your spending. so i mean, the biggest is to make that list, the list of gifts that you plan to buy for people because tend to get overexcited and shopping. so you can definitely avoid it but have to make an effort to be self-disciplined, make your list and stick to it. >> no doing what i do which is wandering aimlessly looking for things and this works for so and so. what are the elements of a successful holiday budget? >> first, think about your gifts because that's the biggest budg i'm fte for most of us. $666 in total so think about what you wan to buy for each person and stay within the amount you plan to spend because we actually found that a lot of people get so wrapped up in the holidays, they turn to credit card debt. 56% of people built up credit card debt during the holidays and some still pay it off now. you want to avoid
7:43 am
>> you said 56%? >> yes, according on holiday spending for last year. so we want to try to avoid that. >> more than half of us still trying to pay off last year's debt? >> more than half of us built up credit card debt last year and a portion of the people are still paying it off. >> okay, if i have a budget on paper, how do i actually stick to it? >> it's really about not getting swept up in all of the excitement, the sales, the smells of the stores, it's all so exciting and so you really want to bring your list with you and don't just do what a lot of us do is buy one gift for someone and see something else and buy that and think they'll love it and buy that as well. cross off that item once you get the person's name on your list, you're done. no more for you. >> you talk about putting the budgets on paper but are there apps to help with holiday budgeting too? >> there are really great free apps out there. one that's fun c
7:44 am
bag. that does what we just talked about. you make a list, enter in each person's name, the amount to spend and helps you track it so paper and another good one called shop savvy that helps you if you have a specific item in mind, you can make sure you're getting the best price and track deals. and then, of course, if you have a specific store that you want to shop at, you might want to actually download that retailer because then you can be the, i'll be the first to know when there's sales and discounts and make sure you get the best price to stretch your budget. >> making a list and checking it twice. kimberly, thank you very much. >> thank you. up next, we're "on the money." fashionistas, listen to this one. a company to let you stay in style and on trend without breaking the bank. we'll tell you how. fragrance and fun. how these how these take a deep breath in and exhale. aflac. take a deep breath in and exhale. and a gentle wave
7:47 am
whether you need a gown for a black tie wedding or for work, high fashion looks for low cost. let customers rent the clothes instead of owning them. joining us is jennifer hyman, the ceo of rent the runway. >> thank you. >> you came up with this idea a decade ago and got 8 million customers already. what made you come up with this idea? one of the first out there. >> well, i saw my sister buy a dress that she knew s
7:48 am
that dress actually put her into credit card debt. she was talking to me about how she had been photographed in her other dresses and they were up on facebook and instagram and she couldn't wear them again. i saw a desire women have for variety in their wardrobes, but you don't necessarily want to .ear the same thing over and >> what price? like a $300 dress. how much could you rent it for? >> under $30. >> in theory, you get ten dresses for the price of one. you could rent those again and again. >> yes. >> 8 million customers but anybody worry about, oh, i'm putting on a dress somebody else has worn and oh, cutis? >> i think this was a concern back 8 years ago but now the behavior of rental is so normal. renting our own apartments to strangers, so the idea you're
7:49 am
the runway, we run the largest dry cleaner in the world. we restore inventory to perfect condition and live in a more kind of eco-conscious world where to use something multiple times is actually smarter than buying it, wearing it once and putting it in the back of your closet. >> you have a new service, subscription. ho does it work and is different? >> we have a subscription service to pay $9 a month for four designer pieces. each is about $20. you could keep them each for a month and then have a new four pieces at the end of the month. so the idea is that those fourl your wardrobe for the month and then pick something else for the t toughest part of the business? what been the trickiest thing to tackle? >> i think the trickiest thing has been the logistics. so we receive 100% returns from our customers and we actually have to clean and restore and repair and dry
7:50 am
and ship them out by that evening to new customers. so a zero day turnaround time of clothes. >>reta all through the show. very busy time for retail and you too. >> this is our busiest time of the year. people are renting for special events, christmas parties, new year's eve, holiday parties. cyber monday is the biggest day of the year and people are signing up for our subscriptions because they have a lot of work events going on and we can provide you with the rotation. >> it makes perfect sense for women. do you t ever going to make sense for men to do something >> i don't think men as much or judged in the same way women are and the big impetus behind this is every other retail company in the same space is trying to convince you to buy more things, as a woman. and we're the only ones saying, don't, buy less stuff and actually access ten times the amount that you'd ever
7:51 am
to buy. >> as always, jen, great to see you. >> thank y so much. up next, a look at the news for the week ahead and teen sister is making a splash with bath bombs. how they balance the multiple million dollar company, o my experience with usaa has been excellent. they always refer to me as master sergeant. they really appreciate the military family, and it really shows. we've got auto insurance, homeowners insurance. had an accident with a vehicle, i actually called usaa before we called the police. usaa was there hands-on very quick very prompt. i feel like we're being handled as people that actually have a genuine need. we're the webber family and we are usaa members for life. usaa, get your insurance quote today. ( ♪ )
7:52 am
♪ one is the only number ♪ that you'll ever need ♪ staying ahead isn't about waiting for a chance. ♪ because one is... it's about the one bold choice you make that moves you forward. ♪ ...that you ever need the one and only cadillac escalade. come in for our season's best offers and drive out with the perfect 2017 cadillac escalade for you. get this low mileage lease from around $899 per month. ( ♪ )
7:54 am
week. as we mentioned, monday is cyber monday. one of the biggest and busiest online shopping days of the year. on tuesday, we'll be getting the home price index for september. that measures the actual prices of homes that have sold. and also marks giving tuesday, the day that celebrates and supports philanthropy and a second read on the third quarter ged and rockefeller tree lighting ceremony and then seeing how many cars sold in november. never too early to start a business if you have a great idea. ask our next guest, isabel and caroline burka and ages of 10 their art fair idea into neurs a business and now a multimillion dollar company with help from mom and dad and thank you so much for being here having us. >> how did you come up with the idea of the bath bombs by themselves? >> yeah, so this is about four years ago. we were kind of bored one
7:55 am
to, why not make some bath bombs? so we spent the whole summer, mixed and matched different recipes and we made around 150 bath bombs to sell at an art fair and sold out on the first day. really exciting but really scary, so we went to the following day, made a bunch more and we didn't really think about doing anything with it until we reentered the art fair and that year, someone came by and wanted to pick up our product. >> it just happened. i'll take these bath bombs. one s glitter on the front and something inside every one? >> a bath bomb is spherical in shape, generally. in water, it releases fragrances and moisturizing oils and color. >> oh, no. >> luckily, most people's bathtubs are n
7:56 am
and every bath, there's this prize inside. so this is the bling bomb. >> you came up with this. it happened to you approached and wanted to do it but taken this an incredible level. your mom and dad are both involved, ceo and coo but what's it like working with your family all the time? >> it's awesome because our strengths are each other's weaknesses. >> what are you strong at, isabel? >> the marketing side of things and caroline is probably stronger at the numbers and logistics of things because she's better at processing and i'm better at sporadic ideas. >> we both love being creative. that's why we did that and started new products. >> i think about our kids and doing things like play basketball or play volleyball or something along those lines. i think our schedules are busy. how
7:57 am
in high school? >> it's really difficult but i think the answer is we have a lot of help. we have over 150 employees during fourth quarter and both of our parents work for us full-time. >> work for you? >> yes. >> exactly. >> it's funny because caroline is not even legally old enough to work at our mall cart. but she has some other people looking for her. >> caroline, a lot of kids think, okay, i'm going to go to high school, college and then get a job. you guys already have jobs, a business. are i think we both plan to goo college because it's really great anyways and hopefully our company will help us get into college as well as maybe take that with us when we go as well. >> what's the best thing about running your own company and having your mom and dad work for you? >> getting to fire them daily. no. >> by the way, your mom is here. >> i know. >> what do you like about it? what's your favorite part? >> i honestly love, we get to share our story a lot and i
7:58 am
other young people to start companies and that's something we really want to put there is that you could be any age and you could do anything that you want as long as you're really passionate about it. >> it's incredibly impressive what you two have built. i picked the wrong day to wear white. stick my hand in here. there it is. and so this is too big for that finger, but look, there's something you can actually check things out. thank you so much for coming in to share your story. >> thank you. >> we appreciate it, and very impressive. >> thanks. >> folks, that is the show for today. quick. thank you so much for joining us. next week, best selling author james patterson with how to help kids read more, both in books and on the screen. have a great one, and se
8:00 am
good morning, america. this morning, travel crush. americans cram the roads. rails. and airports. to head home. on what could be the busiest travel day of the long holiday weekend. the all-important forecast. plus the times you'll want to stay off the roads. highway shooting. the horror on florida's turnpike. this car riddled with bullets. >> shooter was in a gray toyota. additional caller now advicing two patients. >> the victims escaping with their lives. was this a case of road range? the manhunt right now. seeking justice. pop star brothers nick and drew
64 Views
IN COLLECTIONS
WJLA (ABC) Television Archive Television Archive News Search ServiceUploaded by TV Archive on