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oh, yeah? all right, listen up. end of the month, fellas. crunch time. got to move some serious steel before the new inventory arrives. top man on the board... ...gets a fat bonus: $1,500 cash. bottom fish? you don't sell a car this weekend... (blows raspberry)... hit the bricks. or you can get out now. ♪ you got your number down it's simple men: get... them... in... the car. get them to, to smell it. then you get them to drive it. then you get them to buy it! the feel of the wheel... (mimics engine revving) seals the deal! "the feel of the wheel." rice burners got us beat on price and mileage, mickey. man: yeah, we're busting our humps out there, but we're losing loyal customers with these new, uh, k-cars. the cars? the cars don't lose customers. lousy salesman do! (laugh

you think guys walk on this lot because they're thinking about mileage? guys walk on this lot because they want to buy american, to give us their money. and you know what you do? you take it, damn it! take it! people want cars to project an image. cars to make them look younger or more powerful. men want cars that women just want to... (grunts) ...get into. (chuckles) ain't that right, donna? yeah, but i would have never got knocked up at 17 in some k-car. it ain't go no curves, no back seat. (men laugh) never take no for an answer! someone says they're just looking? you tell them that's how you met your wife. what-what if they say they have to check with the wife? then you tell them to go get their pants back! you get them in a box and you close these bastards! and if you can't do it, then you find someone who can! but you do not-- and i repeat-- you do not let them walk out that door!

are we clear? (all assent) are we clear? all: yeah! shall we go sell some cars? (cheers, applause) let's go sell some cars. mickey! mickey! mickey! can i talk to you a sec? phones aren't gonna answer themselves, sweetheart. i know, it's just, um, things are real tight for me right now. looking for an advance? just for this week. but i'm ready to take on more. that's great. i'll tell you, why don't you start by, uh, cleaning this mess up right here? look at it, pigsty right here. look. ♪ stroke me, stroke me ♪ say you're a winner.

stillman: classic car buff trolling for rts found more than he bargained for in the trunk of this old beater. adult female? looks like blunt force trauma to the skull. tire iron was in the trunk. it's a '73 eldorado. guy probably wanted the taillights. donna d'amico, age 2 went missing back in '81. anyone notify next of kin? stillman: we're trying to locate her mother who filed the missing persons report. car don't belong to her. keys don't fit. and the, uh, vin number plate's gone. a '73. cars had confidential vin numbers that far back? stillman: should be buried in there somewhere. it's probably on the frame or under the engine block. whoever dumped hernew what they were doing. the fat slob at the gate said they don't inspect cars at intake. place should advertise to criminals: "dump-jobs-r-us." let's tow the car. (cell phone ringing) let the auto squad take it apart in the garage. hello, this is stillman.

valens: what is it? a scrap of paper with some names and some numbers. still make out the ballpoint. "lester, 1,200 bucks." somebody she owed money? address at the top's faded out. see if qcan pull it up? i'll run the name lester against titles on '73 eldorados. donna's mother passed away eight years ago. only surviving next of kin is her daughter marisa. how old was she back in '81, when her mom disappeared? five. i'll handle the notification. captioning sponsored by warner bros. television

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[ male announcer ] it takes two hands to eat a manwich. leaving zero hands to save the universe. hold on. it's manwich. do to steed motors where she worked as a greeter. hold on. boss says she left at 7:00 p.m. the day she disappeared. never returned to pick up her daughter from the sitter. witness statem nothing indicating foul play. like she vanished. only after she emptied her bank account: 400 bucks. any guys in the picture? no husband, no degree, bad credit and crap job with limited prospects. jeffries: assigned figured she skipped town; ditched the kid and a miserable situation. vera: wouldn't be the first. we got any other friends or family? jeffries: friend paula coming in.

she was sitting the kid the night she disappeare what about the daughter? marisa d'amico. she's not returning our phone calls. rush is hunting her down. checked registrations on all '73 eldorados, no hits on the name lester. check the dealership, see if there ever was a guy that name worked on that lot. i hate car salesman. you could use a new ride. what's wrong with my car? nothing, if you like being single. excuse me. is that, um, marisa? mm-hmm. rush: marisa? lily rush. i-i called before about your mother. my mother walked out when i was five. we just found her body. where? in the trunk of a car out in elmwood. might explain what happened to her. can't say it's a real shock, given her choice in men.

anyone in particular? i was referring to the loser who knocked her up in high school. your dad. got to be around to earn that title. never even met him. who'd you grow up with? grandmother raised me, who wasn't expecting to. reminded m constantly. i know you were young, but if there's anything you can remember about your mom-- what she was involved in... only thing i remember was we never had any money or a place of our own. the name lester mean something to you? no. did she leave anything behind, personal effects? sorry, all i know is the police said she cleaned out her bank account. couldn't get away fast enough. you think of anything, let me know. always knew something must have happened. donna never would have just taken off. she loved that kid. you were babysitting marisa the night she disappeared? woman: we were good friends in high school. dodged a baby bullet myself.

figured i'd help her out whenever i could. any guys she was involved with at the time? dang was a hassle for her-- the kid and all. she was really struggling to make it on her own. stillman: any idea why she emptied her bank account before she disappeared? no. but it couldn't have been much. donna didn't have two nickels. miller: she owe anybody? someone named lester? wasn't like her. she hated to borrow. was a real blow when she had to move back in with her mom. wouldn't wish that woman on anyone. you worked with her at the dealership? helped her get the job as a greeter. quit 'cause i couldn't stand it anymore. bunch of sexist sharks. (sighs softly) no idea why she wanted to swim in that tank. ("whip it" by devo playing) ♪ crack that whip! ♪ give the past the slip steed motors. i'll transfer you to service. hold, please. hi, mommy. aw, geez, paula, i totally forgot. hi, boo! i got to run, donna. i told you i got a date tonight. yeah, i just got to close out.

uh, just a few things. donna, hold and clear my next appointment. tell mickey the fleet sales can wait. i want to make sure we get mr. callahan here all squared away tonight. certainly, sir. now, george, if i can get him to throw in the floor mats with the rustproofing, do we have a deal? man: come on, frank. i stole that guy's trade-in. the deal should have been two-pounder, easy! would you lower your voice, please? you got a problem, take it up with mickey. i don't care. please, sir, wait. sir, please. someonhas misplaced mr. hathaway's keys to the chevy nova. i'll get right on that, sanil. perhaps mr. hathaway would like to take one of our vehicles home tonight, huh? tell you what, sir. take the car home. bring it back tomorrow, huh? donna. donna: yeah. stay late tonight? yeah, you know, about that mickey, i've been busting my hump around here. we all appreciate your hump, babe. just give me a chance, all right? let me sell a car. who's gonna do your job, sweetheart, hmm? you know that lincoln mark trade that came in yesterday? i know someone right now i could flip it to.

we'll see. what about tonight? hey, you want your shot? pay your dues. pay your dues. i got to stay late. can you drop marisa off at my mom's, please? all right, all right. bye, baby. single mom, no degree-- what are you gonna do? we found donna's body in the trunk of a '73 eldorado. you know anybody who drove that kind of car? no, but i wouldn't know a k-car from a corolla. that was donna's thing. she could tell the car a guy drove by the shoes he wore. boss, auto squad found a vin number on that eldorado. tracked the dmv records on the owner. "marshall brooks." we got him? he died a couple years ago, but he traded in the caddy to steed motors, week before donna disappeared. what's was the name of that sales manager

who gave a statement back in '81? it was mickey thompson, today the oud owner of steed motors. thank you. you boys let me know when the philly pd is ready to upgrade. i'll get you into so new charger, zero to 60 in five seconds. volume deal, below invoice. brass gets the new cars. we drive the beaters till the wheels fall off. (chuckles) personally, i prefer the american classics like the '73 eldorado we found donna d'amico's body in. a shame. that gal was a rea valens: you gave a statement, said, uh, she left work at 7:00 that night. sounds right. failed to mention it was in the trunk of the caddy headed for t title traced back to this lot when you were sales manager, mickey. lot of cars come through, guys the beaters go in one door and out the next, sold off for parts. that before or after you stripped the vin number? (chuckles): hey, hold your horses.

now, who's the owner traded that car in? marshall brooks. no, i don't remember the car, but i remember him. repeat customer. one of bruce's clients. bruce? bruce donnelly. must have taken the caddy off trade. lot of cash slipped away on used cars back then. saying this guy dumped the caddy? well, if it was a clunker, he could have had it stripped for parts and sent to salvage. and this bruce had a problem with donna? not when she was getting him coffee. donna was a go-getter. hey, you want to play with the boys, (chuckles) you got to roll with the punches. ("burnin' for you" by blue oyster cult playing) yo, donna. i just talked to the tower. he sees you've been working your tail off. i told him you could have the next up. come on. mickey went for that? yo, mickey. yeah, give it to the green pea. guy's looking for his daughter. i sold him a car two years ago. he's a whale. i thought sanil had next up. sanil couldn't close a door with two hands and an arm.

look, you work this right, this could be worth a pound or maybe two. i know everything about that car, inside out. you get him on the hook. you tell him to follow you inside. don't even turn around, all right? go on. go make me proud. thanks, bruce. showtime. hold on a tick. so guy wants to know if we'll take a check, full amount. damn! i knew that guy was a lay down. how about that? didn't even have to get him in the box. got to be some kind of a record, writing a check on the hood of a car. don't i still have to get him inside, sign paperwork? yeah, why don't you get him to wallpaper the showroom with his checks while you're at it? i thought bruce sold him a car. every schmuck on the lot sold that flake a car. every month for the past five years. what are you guys talking about? the guys a major hoople. he just likes talking to car salesmen. (laughter) oh, you think that's funny, bre?

oh, you can't handle it, why don't you go back inside and answer the phone, sweetheart? all right. i think i'll call your wife first, tell her about all the female customers you've been test-driving, huh? you wouldn't dare. wouldn't i? (laughs) (chuckles) salesman should never mess where he eats. especially with the lady who transfers his calls. bruce and donna had a thing? thing or fling. bruce was a dog. he always had women calling the office. donna ever get to tell on his wife? hey, all i know is that he took two weeks after she disappeared. bruce was a closer; he never took a vacation. you never told the cops? he was still married. and at the time, my top salesman. is he still selling cars? last i heard, up the street. german luxury sedans, so screw him. has oats that can help lower cholesterol? and it tastes good? sure does! wow.

it's the honey, it makes it taste so... well, would you look at the time... what's the rush? be happy. be healthy.

excuse me.

do you have an appointment? don't need one, bruce. excuse me. i thought you were customers. jeffries: we can tell. miller: here about a car. remember this one? '73 eldorado? can't say i do. jeffries: you took it as a trade-in from marshall brooks back when you worked at steed motors. (exhales sharply) long time ago. maybe i did. we found donna d'amico's body stuffed in the trunk. greeter girl you had a thing with before she disappeared? i knew donna. but we definitely didn't have a thing. your old boss, mickey, says different. then he's mistaken. he's also a jealous schmuck, nothing more than a piker. you can tell him i said that. told us you were the last one to handle that cadillac. that's a crock. look, i sold cars. i didn't process trade-ins. and i had no problem with donna. way we heard it, she screwed up your marriage pretty good. i screwed up my marriage. all four of didn't need any help with that. truth is, i tried to help donna. nobody was moving american

back then-- gas prices, the economy in the toilet. but she saw something none of the other jokers on the line did. ("brass in pocket" by the pretend ♪ i got brass in pocket come on. the guy's a tire-kicker. look at him. what? 'cause he's a puerto rican? he won't even come inside. he hates all the new models. deadbeat. yeah, it's a waste of time. well, get rid of him before mickey sees. he's on the warpath today. just let the parts manager go this mning. you're kidding. why? because the parts keep disappearing, that's why. blamed him for the break-in last month? just get the chiseler off the lot, all right? mickey called. actually, uh, donna, you're up. for real. mickey said you can't do a♪ gonna make you, make you this is no place for a lady. ♪ gonna use my arms, gonna use my legs ♪ you like that car, sir? i don't know about these k-cars. it's a lot of money for all that plastic.

what's this leatherette thing? i can't say that i blame you. let me show you something else. ♪ imagination, 'cause i see, i, myself, i prefer a car with a little bit more meat on its bones, you know what i mean? this is a used car. and it's priced right. i mean, forget those little four-bangers. what i like is a big v-8 with some real power unde it's a big car. donna: you look like the kind of man that can handle it. i mean, look at these lines. that is real leather inside. power everything. curves and chrome. i mean, i think i lost my virginity in the back of one of these babies, you know? i'm donna. esteban. you want to talk price? follow me. ♪ ooh, oh

she sold that sled for a pound over blue book. nobody was moving the used stuff back then. and she was smart. that break-in you mentioned-- anybody ever find out who did it? nope. cops interviewed everybody. inside job? that car lot, everybody was working some kind of scam. valens: i dug up the old burglary report. break-in happened a month prior to donna's disappearance. they killed the guard dogs? yeah. threw poisoned meat over the fence. stole two-grand-worth of parts. insurance cover it? yeah. lock on the gate wasn't even broken. trying to track down the insurance investigator. inside job. donna could have got caught up in the mix somehow. well, whoever did it had to know where to flip stolen auto parts. a salesman, oscar anderson, called in the burglary. questioned extensively. well, history's about to repeat itself qd recovered the address on the lester receipt well, history's about to repeatin donna's jacket. receipt? a business address?

482 ridge avenue today, it's a wawa. but back in '81, it was a goodwill. marisa d'amico came by, dropped that off. said you asked for it. personal effects from her mother. i guess she thinks about her more than she let on. now, all you would need to do to collect your luxury spa vacation getaway prize, mrs. hanover, is attend a brief presentation uponour arrival at our las vegas resort. thank you. bye-bye. ce a salesman, always a salesman, huh, oscar? oh, i just do this to keep me young. there's nothing quite like the rush from a good sale. you remember donna d'amico? i remember the day the police came, said she'd gone missing. yep. left that little girl behind. just awful. you see her the night before? no, i had a big day on the board. took the boys out for drinks. there was a burglary earlier that month. you called it in?

i was first one on the lot. had to prep a car for a customer. you think donna was involved? do you? well, i know people were desperate. you see, after the oil crisis, to feed their families, and then mickey lets this lady start selling cars. created some resentment. day she went on the board, the timing could not have been worse. mickey: we got to squeeze more out of every deal. get them in the box. work the four square: price, down payment, monthly, trade-in. and you hammer away. start high, you wear them down. you confuse them! when they're ready to give up, you call in a closer. it's not working, mickey. they don't like the cars. at'd you say? he means they can't trust us when they don't trust the product. i-i took auy on a test drive. i cranked up the window, and-and the handle broke. you want to sell? then you do whatever it takes! cold canvass! work the phones! no shown appointments, no more ups. i'm trying, mickey.

no. no, what you're doing is that you're failing, my friend, okay?! i mean, the coffee girl could sell cars better than you! yeahbecause you let her take my last up! whoa! i didn't take anything. shut your mouth, woman. haven't you done enough already? i only closed that deal 'cause you couldn't. you couldn't close a window, hoover. i've carried you long enough. you know what? why don't you, why don't you try selling vacuum cleaners? ("another one bites the dust" by queen playing) ♪ without you when you're gone mickey... mickey, please. ♪ are you happy? are you satisfied? ♪ i-i need this job. now you need a new one. why you still here? go on, hit the bricks. ♪ another one bites the dust. i told her not to worry. wasn't her fault. vera: so donna got promoted, sanil got canned. it's either in the blood or it's not. some guys just can't close. hmm.

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the end of summer always makes me a little sad. ♪ but then i remember they're going back to school and payless has shoes for everybody. on sale! [ male announcer ] hurry in to find great prices on a huge selection of back to school shoes. women's start at only $16.99. kids' only $9.99. [ sighs ] hear that? [ silence ] that's the sound of september. [ male announcer ] everybody loves to payless. 1979-- i came here with nothing. tried to sell cars to make a living. chrysler. perfect timing. nobody wanted to buy american anymore. especially from me. donna d'amico sold cars; understand you had a big problem with that. wasn't personal. we were all stggling. i realize that now. well, you were humiliated. they fired you and you blamed her. no, i went to night school to learn computers, programming. 1981.

now, that was perfect timing. stillman: you ever see donna again after they let you go? day when i came back to get my last check. i hated that place. you didn't bleed the customer dry, somebody else would do it for you. esteban, what are you doing here? i can't afford the car you sold me. what do you mean? we went over the numbers; it's a good deal. but then they called me to come back in. told me there was a problem with my trade-in. problem? the man said it was worth less than what you told me, that i owe more money. who called you? the finance department? with this loan, i can't afford to make my payments and make rent. please, por favor, could you do something? yeah, just, uh... just give me a minute, okay? what is this, frank? uh, floor mats? dealer prep fee? 24% on h 24% on his loan? what is this? i did my job.

mickey, come on, you got to do something for this guy. the bank's gonna repo his car that he needs to get to his job, and it's gonna wreck his credit. you, uh... you sign for this? is that your name right there? you, uh, looking for a good buy, huh? well... good-bye! you own it, buddy. welcome to america. if they didn't get you on the front end, f and i got you on the way out. donna told him she would never send a customer in to him blind again. jeffries: so donna started cutting frank out of the loop? sure. he figured it out. i could think of a lot of names for frank. but "stupid" isn't one of them. ve baby bracelet from the hospital, phone bills.

hmm. looks like the grandmother swept it into a box after donna disappeared. kind of sad. all she has left of her mom. christmas card from the dealership. doesn't say who sent it, but the address is handwritten. nothing else with the name lester. are donna's keys in there? there's, uh... grandmother's apartment, car... and then there's this one. kind of looks like it fits one of those (ting) huh. finally finally found your lester.

thanks for bringing that stuff in. i'm sorry. it's all i had. your grandmother by any chance own a piano, marisa? a piano? no. why? this is a key to a piano. the one your mother put a down payment on the day before she was murdered. i don't get it. it's a lester piano. it's the reason your mom cleaned out her bank account. she bought a piano? she said we didn't have any room for it. she was looking for a new place. i remember her telling me that. i just wanted it to be true. (pying "chopsticks")

let's do it again. we can't, boo. i have to be at work. i want a piano-- a real one-- to play at home. well, maybe someday, when we find a place for it. grandma doesn't have enough space. and that is another reason why mommy has to go to work now. i don't like it when you got to work. i don't either, you know, but everybody's got a job they got to do. do you like ur job, mommy? i like that i found something that i'm good at. you know, it's real important in life that you find something that you're good at. she always had to go away. i used to think she went to work to get away from me. i know what it's like to as a kid, marisa. but that's not what your mother did.

now, i'm gonna find out whoever took her away from you. i was in mortgages till the subprime thing blew up. never thought i'd find another business that would tank as bad as americacars, but i did. cars, caskets-- still dinging them on e way out, huh, frank? your line of work-- should the bereaved ever need a referral. you were the numbers guy at steed motors back in the '80s? numbers stunk. that's why i got out. see, and we thought it was 'cause of that burglary '81. you saying i robbed the place? well, probably made the boss money on that insurance claim-- win-win. donna figure it out, too? all those calls of yours she transferred? that what this is about-- donna d'amico? she cut you out. kept you from screwing the customers on the back end. she didn't get it. customers have all the power. they can leave any time. our job was no different than yours. come again? get them in the box, get as much as you can, get them to sign before they walk out the door. i look like a salesman to you, frank? you do what you have to do.

befriend, persuade, control, lie. but once they sign, they're gonna pay for it for years. donna got it, frank. she just did it her way. it just turned out to be bad for your business. donna figured out how the real money was made on the lot. and that put her in direct conflict with someone a lot more dangerous than me. who the hell do you think you are, telling customers not to buy add-ons or financing? why, so you can rape my customers on the back end, frank? fran you don't know when to quit. hey, she's right, frank. all you young sharks are destroying our business. you rip a customer's head off on a deal, they never come back. stay out of this, oscar. kills all our referrals, all our repeat business. you don't sell a man one car. you sell him a dozen cars over a lifetime. that's a profession, damn it. go blow a sale, you old bag of wind. why would i help you, frank? you're selling cars out from under me. what are you talking about? i had a guy on the hook the other day,

selling a '72 chevel it had already been sold. that wasn't my call. that car was promised to the wholesaler. for a song. i know the blue book on that car. i could've sold it for twice that. talk to the tower. who, mickey? why would we dump a good car for that much less? if you know what's good for you, lady, you talk to your boss fore selling another used car. donna figured out the sales manager was giving the best trade-ins to the wholesaler for peanuts. rush: mickey? why would he do that? kickbacks. he was lining his pockets. screwing over the dealership owner, and donna knew it. but you signed her timecard. said donna left at 7:00 that night. mickey had me do that for everybody. i closed a deal that night. she s there at least till 10:00. he have you take care of that old cadillac, too, frank? me? no. mickey decided what happened to every trade-in. whether it went to the lot, wholesaler or the salvage yard.

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smart owner knows every guy on the lot's working some kind of scam. too bad donna figured out your big used car scam. she didn't leave at 7:00 like you said. she stuck around to confront you. (chuckles) you got nothing. one of your old lackeys clued us in as to how you worked the break-in, inside job, insurance fraud. sounds like i need better lackeys. willing to testify that you sent that '73 caddy to the salvage yard with donna's body in the trunk. the only thing we care about here is the homicide, mick. who told you this nonsense? frank? let's see. (clears throat) the price for homicide is life. plus fees, which... you'll be paying on the inside. now your down payment so far is zero. whato you want your monthly payments to be? unless of course, you're offering a trade-in? do you have anything to trade, mick? except a bunch of bull? see... i'm willing to go to bat for you here, but you got to give something up.

you got to... you got to meet me in the middle. my boss... (chuckles) he's gonna hammer me on this one. so if this is your best offer... i don't think it's gonna get this deal done. i liked donna. got to hand it to her, she was a hell of a salesman. some ways, too good. at selling cars? used cars. she had an eye for it.s? she knew what a car was really worth. like the ones you sent back to the wholesalers for kickbacks? couldn't let her kill the golden goose. so i oered her a deal. i know what you're doing, mickey. you know just enough to get youelf in trouble. (snaps fingers) close the door.

me? you're the one stealing this place blind. you're screwing over the owner. the owner thinks i'm a hero 'cause i make him a lot of money. you, well, he don't even know your name, sweetheart. all i wanted was a chance to sell, you know, a chance to prove myself. yeah, yeah, and you got that. thanks to me. huh? congratulations. got your bonus. fair and square. tops on the board, profit-wise. and there's plenty more where that came from. you know, oscar was right. we keep doing business like this, and there ain't gonna be any business left. oscar? what do you listen to oscar for? he hasn't sold a car in months. what do you mean? i thought you took him off the board to handle fleet sales. oscar couldn't handle a yard sale! i would of fired him a long time ago, but i felt bad for the old guy. let him wash cars, earn his keep around here. i earned this. for me and for 'riss. sure, kid.

yeah. hey, hey... but in the future, you check with me before you sell a trade-in. never came back. thought she took the money and ran. tell me about this oscar, the has-been. tough racket, selling cars. game just passed him by. was he there the night that donna disappeared? every night. he had a lot of cars to wash. even let the old guy lock up. they pulled dmv records on an oscar anderson. found his name registered to a 1971 cadillac eldorado. '71? donna's body wa right, a salvage yard beater. but the models share a lot of the same parts, and those require upkeep. you know, seats, wheels, bumpers, you name it. it's possible oscar was taking parts off the beater for a '71 caddy. yeah. didn't know he was gonna need it that night to hide a body. power locks, power steering, power roof.

it's a car ahead of its time. won it back in '71. top man on the board. nine out of 12 months. a real classic. oscar: oh, yeah. bet you donna could appreciate a car like this. she turned out to be a pretty shrewd sales gal. t to admit that. kind of a shame how it ended for you there, oscar. at the dealership. oh, i had my cold spells. but i'll tell you this: wh i was on a roll, there was nobody hotter. mickey told us you hadn't sold a car in months. you lied to us, oscar. rush: said you were out celebrating some sale, boozing with the boys night donna disappeared. well, that's ridiculous. i don't remember if it was that exact night. valens: you should, 'cause you were there on the lot. out back washing cars. you were the next hoover. one step away from hawking vacuum cleaners. magazines, telemarket now wait just a damn minute. i had a run of bad luck is all. but my customers always came back to me. no, you were done, oscar. doing chores for mickey.

locking up, taking the beaters to sal like that '73 caddy. same one you stripped the vin number off, probably some '71 never had an egg-crate style grill. it's 'cause it's from a '73. oh, come o we take this car apart, we gonna find more parts from that '73? you can't do that. you got careless, oscar. you dumped the body, but you took in that junkyard. but, hey, you sent donna's family a christmas card. marisa saved it. got your handwriting on it. did you really think that would make up for killing her mother? i didn't kill that woman, and i did not steal her bonus. what bonus, oscar? how'd you know she got a bonus, oscar? you just told me. rush: no, we said you took her money. now, how'd you know about the bonus she got that night? now hold on a minute. just wait a second. i'm trying to explain. i... i want to exp... (sighs) it wasn't me that changed. you know, it... it was the business.

you give me a quality car, bet your ass, i could still close them. sure you could. we can work something out here, right? we... we can work something out? yeah, we can work something out. come on. just a spell of bad luck, all it was. if i could have just broken through... i'd have been right back top of that board. hey, oscar. oh. hey, donna. just prepping a car for an appointment tomorrow. it's good to see you still get repeat business. well, it's the only way. you build a reputation,

it's about repeats and referrals. matter of time, i'm back on a roll bucking for that bonus. hey, who won it this time, by the way? i sold another car today, oscar. i got the bonus. (chuckles) what? really? yeah. i... that's great, kid! congratulations! yeah. so-so how'd you close that baby? you know, i just knew what the guy wanted. and i let the sale come to me. like you say. get a real charge out of it, too. (laughs) oh, don't i know it. that feeling never gets old. you see this car here, came on the lot today? yeah, the impala. yeah. yeah. back in '72, i must have sold 20 of these babies the minute they hit the lot. still a good car. people just don't, uh... hold on to them anymore.

harold bloom. look at that. yeah, that's his trade-in. that's the guy i sold the car to today. i know harold. hell, i so him this car. you sold him this car? this impala? harold's my client! you know what i had to do to make this sale? look, he just came in. he didn't ask for you. why the hell not?! i don't know. look, i feel terrible. i am so sorry. i'll split the commission with you. i don't want your charity! you know, it's just, it's not right. it's not how you do business. i feel horrible. you don't have to do this. do what? you don't have to wash cars for mickey, you know, you could do something else. how dare you? you know, i'm not some vacuum cleaner salesman. who do you think you're talking to?! i was selling cars when you were in diapers. i have been a closer since before you were born! (grunts)

(panting) ("who's cryin' now?" by journey playing) ♪ it's been a mystery ♪ and still they try to see ♪ why somethin' good can hurt so bad ♪ ♪ caught on a one-way street ♪ the taste of bittersweet ♪ love will survive somehow, some way ♪

♪ one love feeds the fire ♪ i wonder, who's cryin' now? ♪ two hearts born to run ♪ who'll be the lonely one? ♪ i wonder, who's cryin' now? ♪ only so many tears you can cry ♪ ♪ till the heartache is over ♪ and now you can say your love ♪ ♪ will never die ♪ whoa-oh-oh, oh-oh

♪ whoa... oh- ♪ one love feeds the fire ♪ one heart burns desire ♪ i wonder, who's cryin' now? ♪ two hearts born to run ♪ who'll be the lonely one? ♪ i wonder, who's cryin' now? captioning sponsored by warner bros. television