problems with the new health insurance web site. the insurance industry agreed to form technical teams to help fix the site. since it went online october 1, people attempting to shop for insurance under the new patient protection and affordable care act have had trouble logging in. some who did log in had the screen lock up. others couldn't create an account. and some who did set up an account were later deenrolled. then in an effort to fix the web site, it was designed to allow users to shop for insurance before they created an account, but that ran into trouble as well. jan crawford has more about that. >> reporter: the new feature on the health care.gov web site allows consumers to see plans now-- but they often come with the wrong price tag. >> it's incredibly misleading for people trying to get a sense of what they're paying. >> reporter: industry analysts like jonathan we whose company

provides quotes for health plans on the federal exchange points to how the web site separates people into two broad categories 49 or under and 50 or older. prices for everyone 49 or under are based on what a 27-year-old would pay. in the 50 or older group, estimates are based on what a 50-year-old would pay. >> it doesn't do that much because you're going to see wild variations in price depending on how old you are. >> reporter: we ran the numbers for a 62-year-old in charlotte, north korea next, ineligible for subsidies. according to healthcare.gov, based on her 50-plus category she would pay $394 for a basic plan. but the actual plan on blue cross/blue shield of north carolina's web site is $634-- more than a 50% increase. the difference? blue cross/blue shield requests your birthday before providing more accurate prices. today, white house press secretary jay carney said the administration was not trying to

mislead consumers. shfrjts we're just trying to provide basic information in an easily accessible way. >> reporter: but this man, whose company helped design california's new health care exchange web site setz that's not how shop-and-browse should work. california's web site requires people to enter their birth dates to get a real price quote. >> i think it's something that could get fixed very quickly and i have no doubt that it will get fixed quickly. >> reporter: christian said it's not that complicated to write a computer program asking for consumer's birth dates. and, scott, when asked about that today jay carney did leave the door open suggesting a change certainly is possible as software engineers continue to rework that site. >> pelley: jan, thanks very much. the white house has said that the web site crashed because the program is so popular. but last night the secretary of health and human services offered an additional explanation to cnn's sanjay

gupta. >> it is certainly a tool and we think it can be an easy tool for people who are tech savvy and want to use the web site and we're determined it be a lot easier than it is right now. what i know, though, and s that lots of people and people i talk to everyday are not tech savvy. >> pelley: but being "tech savvy" wasn't a requirement the president mentioned three weeks ago. >> just visit www.healthcare.gov and you can compare side by side the same way you'd shop for a plane ticket on kayak or a t.v. on amazon. >> pelley: secretary sebelius said she couldn't predict when the web site would be working smoothly. major garrett is at the white house for us tonight. major what management savvy is the white house bringing to bear on this? >> scott, there will be outside technology experts who will work with the original web site designers to achieve three emergency goals: 1, increase the number of people who can effectively use the web site at one time.

also make sure that people are not kicked off the web site or their data isn't lost when they're in midstream. lastly, the goal is to make sure that all data collected from consumers is accurately delivered to insurance companies. all this was discussed here at the white house between kathleen sebelius, h.h.s. secretary, the white house chief of staff and more than a dozen health insurance c.e.o.s understandably rattled by the flaws in this web site. also the white house announced that starting tomorrow there will be daily briefings on these web site fixes. >> pelley: major, is there any indication the president knew the trouble was coming? >> he knew some trouble was coming, scott, but not nearly as much as the white house is now dealing with. top officials tell us what the president was relentlessly focused on before the rollout of obamacare was the insurance products that would be provided in all 50 states. would the premiums be acceptable? would they meet the health care stan sdmardz that's what he was cure qlous about and what may have made sense then is causing

headaches here with congressional democrats now. >> pelley: today we learned the white house fired an official with the national security council last week when it discovered he was behind anonymous twitter accounts that took pot shots at administration officials. joffy joseph worked on nuclear issues concerning iran. his targets included former secretary of state hillary clinton. he once tweeted that she had few policy goals and no wins. joseph told the web site politico that his tweets began as a parody and he apologized to those he insulted. in what appears to have been a blunt and embarrassing phone call today, the chancellor of germany told president obama to stop tapping her phone. the german government said the united states has been eavesdropping on the cell phone calls of angela merkel, germany's head of government. according to her spokesman, chancellor merkel told president obama the eavesdropping was a grave breach of trust and had to

stop immediately. the white house says mr. obama promised merkel the u.s. will not listen to her calls but the administration did not say whether it had done so in the past. 30 years ago today a suicide bomber blew up a truck filled with explosives in a u.s. marine barracks in beirut, lebanon. 241 marines were killed in the deadliest terror attack on americans before september 11. six months earlier, 52 people died when the u.s. embassy in beirut was bombed. the attack signaled a new kind of war. our state department correspondent margaret brennan learned something today about security at the beirut embassy now. margaret? >> well, scott, those two bombings led to a security overhaul at u.s. facilities around the world. yet today many of those security procedures are not in place, including at the u.s. embassy in beirut. the state department tells cbs

that while security there is robust it doesn't meet current requirements. after last year's attack in benghazi, president obama asked congress for $4 billion in funds for security improvements, and that still hasn't happened. the state department also asked the pentagon for a thousand marine guards to go to high-threat posts around the world and while that was granted we've learned that there aren't enough guards or trainers to prepare them to deploy and there isn't enough room to house them at posts. so as a result, today on the anniversary of the barracks bombing, there are no marines standing guard at the u.s. embassy in beirut. >> pelley: margaret brennan at the state department for us tonight. thank you, margaret. overseas the group heading up the destruction of syria's chemical weapons arsenal said today that by november 1 the assad regime will no longer be able to produce such weapons. syria agreed to get rid of all

of its chemical weapons after the u.s. threatened a military strike to punish the regime for a sarin gas attack in august. the u.s. says more than 14,400 civilians were killed in that attack. that agreement, of course, did nothing to stop the war which began as an uprising against the assad dictatorship two and a half years ago. at least 1 10,000 syrians have been killed. millions more have fled the country. the youngest of whom have lost much more than just their homes-- they've lost their childhoods. clarissa ward spent time this week at a refugee camp in lebanon. >> reporter: like children everywhere, ten-year-old fatoul gets up early and waits for her ride. back in syria, she dreams of being a teacher, but she no longer goes to school. like many refugee children, she now spends her days working in the fields because her family needs the money. on this day, she and other girls

from the camp were picking beans. it's menial work done by women and children. at the end of a back-breaking day of work, these girls will take home less than $5 each. it's not enough for one person to live on and for many families here it's their only source of income. her family fled syria for lebanon four months ago. "i miss school and my teachers" she told us. "i miss my home." her father says he knows how important school is but that he has to send his children to work because he has no job. it must be hard for you to send your children the fields when you value education as much as you do. "of course" he said. the u.n. estimates that at least half a million syrian children are now living in lebanon, the majority in refugee camps like these. some start working as young as seven years old.

with the help of a local charity, the u.n. has set up 22 makeshift schools. we visited one classroom and asked how many children worked in the fields. the many put up their hands. you work in the potato fields? this girl told us it was hard work. when we asked why she did it her answer was simple. "in order to live" she said. but these children, at least, get some education. back in the field, fatoul and the girls were nearing the end of their shift after four long hours in the hot sun. what's your dream for her? "to see her and her brothers and sisters get an education" the father said, "and to have a good life." it's a dream shared by many syrian refugee children. with no clear future ahead of them.

clarissa ward, cbs news, inform the bekka valley, lebanon. >> pelley: there's more news tonight. a teacher with a bright future was murdered, a 14-year-old has been charged. when was the last time you heard of colleges cutting tuitions? and a future king of england is christened when the "cbs evening news" continues. sn't stand stil. but jim has afib, atrial fibrillation -- an irregular heartbeat, not caused by a heart valve problem. that puts jim at a greater risk of stroke. for years, jim's medicine tied him to a monthly trip to the clinic to get his blood tested. but now, with once-a-day xarelto®, jim's on the move. jim's doctor recommended xarelto®. like warfarin, xarelto® is proven effective to reduce afib-related stroke risk. but xarelto® is the first and only once-a-day prescription blood thinner for patients with afib not caused by a heart valve problem. that doesn't require routine blood monitoring. so jim's not tied to that monitoring routine.

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xarelto® is not for patients with artificial heart valves. jim changed his routine. ask your doctor about xarelto®. once a day xarelto® means no regular blood monitoring -- no known dietary restrictions. for more information and savings options, call 1-888-xarelto or visit goxarelto.com. you know how painful heartburn can be. for fast, long lasting relief, use doctor recommended gaviscon®. only gaviscon® forms a protective barrier that helps block stomach acid from splashing up- relieving the pain quickly. try fast, long lasting gaviscon®. his day of coaching begins with knee pain, when... [ man ] hey, brad, want to trade the all-day relief of two aleve for six tylenol? what's the catch? there's no catch. you want me to give up my two aleve for six tylenol? no. for my knee pain, nothing beats my aleve. >> pelley: for the second time

week a student is accused of murdering a teacher. this time it was in danvers, massachusetts, north of boston. the victim, a 24-year-old math teacher. the suspect is a newcomer to town. terrell brown is in danvers. >> reporter: the 14-year-old boy stood silent as he was charged with the murder of his math teacher. her body was found in the woods behind danvers high school. student chris whymer. >> she was one of the nicest teachers. always went out of her way to talk to you. it was just a real tragedy. >> reporter: her friends reported her missing late yesterday. essex county district attorney jonathan blodgett. >> as a result of that report, danvers police initiated a search for the teacher and discovered blood in the second floor bathroom at danvers high school. >> reporter: phillip schism was also reported missing yesterday. police found him walking alone after midnight. investigators say the arrest was made based on his statements and school surveillance video that recorded the assault.

students at the school say the freshman recently moved to danvers. it's unclear how well he knew the teacher. she liked to post home work assignments and inspiring quotes on twitter. in august she wrote "no matter what happens in life, be good to people. being good to people is a wonderful legacy to leave behind >> reporter: the boy has pled not guilty. tonight the red sox plan a moment of silent teacher colleen ritzer before game one of the world series. >> pelley: terrell brown, thank you, terrell. kennedy cousin michael skakel was granted a new trial today in the murder of his connecticut neighborhood. skakel, who is now 52, is serving 20 years to life for killing martha moxley when both of them were teenagers. the judge ruled skakel's lawyer failed to adequately represent him at his trial in 2002. prosecutors plan to appeal the decision. we'll be back in just a moment.

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>> pelley: college costs are still going up but not as fast as they had been. the college board reported today that the average tuition at private schools this year is just over $30,000. that's up $1,100 since last year. that 2.9% increase is the smallest in nearly 30 years and we were surprised to hear that some universities are even cutting tuitions. we asked dean reynolds to find out why. >> first question many students

and parents ask is: what's it cost? >> reporter: john blackburn is the president of lincoln college, a small private liberal arts school in central illinois which decided a couple of years ago to cut tuition 24%. why did the school decide the tuitions needed to be cut. >> the school was like every other school, seeing some declining enrollment and we were wanting to compete for students. and on the other side it was a pretty tough economic time and these students and families were struggling with the co-of college. >> reporter: here tuition dropped from $23,000 to $17,500. brad williams is a sophomore. >> the tuition helped a lot because my dad helps pay for my college and i take out loans as well. >> reporter: across the country, at least ten schools have cut or planned to cut their tuition significantly. this year, for example, concordia university in st. paul minnesota, cut tuition by $10,000.

next year, converse college in south carolina announced it will reduce its tuition by 43%. and 29 colleges and universities have frozen their tuitions. >> i think it allowed us to be more selective. we have a bigger pool of students to choose from. >> reporter: more colleges may need to follow suit. higher education is starting to learn it's a buyers' market. dean reynolds, cbs news, lincoln illinois. >> pelley: for the bishop of limbberg, germany, today's reading is from the riot act. the pope removed the bishop from his diocese while the vatican investigates his lavish life-style. dubbed "bish bling" by the german media, he spent $43 million on a new residence. pope francis, like his namesake, francis of assisi, lives simply and expects his bishops to do the same. nothing beats a queen and three kings in waiting-- not for royal

watchers. three-month-old prince george was christened today at st. james palace in london. the archbishop of canterbury baptized him with water from the river jordan. george was dressed in a lace and satin gown, a duplicate of the one made for the christening of queen victoria's daughter in 1841 and later worn by george's great grandmother queen elizabeth, his grandfather prince charles, and his father prince william when they were baptized. it was the first christening since 1948 to bring together four generations of the british royal family. then elizabeth, her father king george, vi and her grandmother queen mary gathered for christeninging of prince charles. another little boy captured america's hearts with this one priceless picture. what's become of gray son? next. we calm your congestion and pain. [ man ] thank you. thank you.

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ink from chase. so you can. >> pelley: we end tonight with an update on a story we bought you a few months ago. at the time, we said it was the favorite story of everyone in the newsroom and the most amazing picture we'd mean? a while. so here's dr. jon lapook with the update and that picture. >> reporter: this is three-year-old grayson clamp hearing the voice of his father for the very first time. >> daddy loves you!

daddy loves you! >> reporter: grayson was born without the nerve that helps connect the ear to the hearing center in the brain. in april, he became the first child the u.s. to receive an auditory brain stem implant as part of an f.d.a. approved clinical trial. the device on his ear collects and transmits sound through wires threaded through the skull. those wires connect to an implanted electrode that sits in the brain stem. this is gray son now with his mother nicole. the five months have gone by since the operation. can you describe what's happened? what grayson's development has been like? >> it's like a little miracle every time he hears something to me. he is starting to develop speech. >> reporter: the clamp's became grayson's foster parents when he was seven weeks old. about a year later they learned he was completely deaf. shortly after getting the news, the clamps were given the option to adopt grayson. when you found out he was profoundly deaf, did you have any misgivings about going ahead

with the adoption? >> no. we talked about what kind of parent does a deaf child need. do they need to be with deaf parents? do they need to be with hearing parents? what's the best situation for him? and it seemed like it was to stay with us. >> reporter: sounds like grayson just worked his way into your heart. >> (laughs) yeah. he did. >> reporter: grayson's teachers say he spontaneously says a few words like "up" "go" and bye-bye." he also just learned one new word. >> ball. and i know that because i told them to go get the ball and he went and got it. >> reporter: desite in kind of progress, grayson has a lot of catching up to do. since he was a toddler he's been communicating with hand gestures. >> make it go up! >> reporter: now he has to link sounds with their meaning one word at a time. dr. craig buckman of the university of north carolina performed the surgery. for somebody as young as

grayson, where do you see him in terms of maybe in the future if everything goes right. >> you know, i just don't know, honestly. we'll have to see where he goes. i'm really, really hoping for him to develop the spoken language. we want him to be a normal kid and young man just like every parent wants for their kid? >> no, i don't want him to be normal, actually. i want him to be extraordinary. >> reporter: to anyone who's met grayson, he already is. dr. pook pook, cbs news, durham, north carolina. >> pelley: and that's the "cbs evening news" for to want. for all of us at cbs news all around the world, good night. captioning sponsored by cbs captioned by media access group at wgbh access.wgbh.org

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