[ cheers and applause ] >> jimmy: i want to thank george clooney.y. i want to thank hugh laurie. apologies to matt damon. we ran out of time. dave salmoni, thank you so much. puppy bowl 12 is on animal planet on sunday. and thanks to you, boris. you've been a good dude.

thanks for watching. good night. [ cheers and applause ] this is a special edition of "nightline." a mother's reckoning. >> tonight, the massacre at columbine high school. a tragedy t that shocked a community and left the nation asking what drove two teenagers to take the lives of 13? whatat kd of people were their parents? >> could you have prevented what

>> after 17 years, sue klebold, mother of one of the shooters, break her silence. and the families that lost so much. >> what is itou want to say to them? >> one mother's quest, looking for the path of her son's descent and the clues she says she missed. >> the one thing of course that i want to say is, i am so sorry for w what my son did. >> toninight, an important conversation about the warning signs that may prevent tragedy. >> this special edition of

reckoning, will be right back. this is a special edition of "nightline," a mother's reckoning. >> good evening and thank you for join us. tonight the powerful and untold story of the mother of one of the columbine shooters. nearly two decades later, sue klebold is speaking out. the mother trapped in contradiction between a little boy and all she believed he could be a the murderer he became. and especially for the families of the victims, those urgent and anguished questions never answered, until now. constitute massacre have been prevented, and warning signs that may have been missed. here's abc's diane sawyer. >> reporter: it is s 1999. a shock wave hits america. two high school boys in trench coats carrying shotguns, a semiautomatic weaponand homemade bombs walk into their

of their classmates. who were sitting on the grass eating their lunch. who wer hiding under tables. no defense from the terror. 13 are kill the. 24 are wounded. and we are all watching for the first time children run out of their school fleeing mayhem. >> a lot of stunts -- >> coverage of the columbine -- >> reporter: we see a wounded ststudent struggling out the window of his high school to escape wh his life. and for the years to come, we would all be asking the same questions -- who we these killers? and what kind of parts could produce children like these? >> someone wasn't doing their job. >> reporter: for 17 years now, the parents of dylan klebold and eric harris have lived their secrets, unwilling to step forward. until a gray-haired woman makes her way into a room. in the course of this day at one point we see her pacing.

decision to step forward after 17 years hiding from cameras. years of being hated, threatened, she says afraid and ashame the. so klebold is now 66 years old. for the families of 13 people who diedd and 24 people who were injured, most of them children, what is it you want to say to them? . the one thing, of course, that i want to say is, i am so sorry for what my son did. yet i know that just saying i'm sorry is such an inadequate response to all this suffering. there is never a day that goes by where i don't think of the peop thatt dylan harmed. >> you use the word harmed. >> i think it's easier for me to say harmed ththan killed. it's still hard for me after all this time.

to deny what happened? >> i don't know. perhaps. perhaps. >> reporter: she seems to be trapped in a contradiion. remembering the son she once had and the murderer he bebecame. >> called him the sunshine boy? >> we did when he was little, yeah. he had this sort of a mane of golden hair. it was just thick and round and -- he was such a happy, precocious, brilliant little child. >> for all the parent hot have said, i would have someththing, i would have just known. >> i know. before columbine left-hand side, i would have been one of those parents. and i guess that's why certainly why i'mere talking to you today. >> reporter: she has wrien a book called "a mother's reckoning." in it she says all the lessons of her regret which began on the day she woke up an ordinary wife

hours and i was the mother of a hate-crazed gunman. she remembers the shocking prayer she found herself praying after learning her son might be one of the columbine shooters and the shooting was still going on. >> the police were there. the helicopters were going over. and i remember thinking, if this is true, if dylans really hurting people, he has -- somehow he has to be stopd. and then at that moment i prayed that he would die. that god stopped this. just make it stop. >> reporter: but by the end of the day, her son and his friend woulddake the lives of 13 people and then take their own. in her book sue klebold writes, her son wasn' t pinwheel-eyed cartoons. he was shy, like bible, hands-on parents, put them to bedith

>> reporter: sue klebold calls dylan her shiny penny. in gifted classes. loved little league. gave big hugs and kisses. built tall ships out of legos. >> he wouldn't just work on one puzzle, he'd dump them into a big mountain so he could solve five or six of them at the same time. >> reporter: she says he was easily embarrassed, tearful and hard on himself if hee mad a mistake. shy headining intoadolescence. >> he talked about looking weird? >> he was a tall, gawky kid with glasses. >> reporter: she says she does notice something, that dylan seems to be losing interest in good gres. but she now says, as she looks back over her life, she is male a big mistake. her son is changing. but she writes off the changes. as an adolescent phase. >> sometimes he would seem distant or quiet. and i remember asking him, are you okay? are you sure you're okay? you seem so tired. and he'd stand up and say, i've got a lot of howork, i need to go to bed.

>> i let it go. and that's the difference. i would dig. if it were me today,y, would dig and dig and dig. >> reporter: she has no idea her 15-year-old son has begun a secret journal. and his first entry is this. thinking of suicide. i hate my life, i want to e. i have a nice family, good house, couple off good friends. no girls. nobody accepting me even though i want to be accepted. bu at this point we want to be very clear -- 80% to 90% of depression can be treated. and even suicidal depression is not an explanation for a pathway to violence. dr. gregory fritz wants to warn parents tonight that suicidall depression is real and can strike any teen anywhere. >> somewhere between 15% and 20% of high school kids say that they have thought about suicide in the past year. >> reporter: but more than 17

knew so little about teen pression. >> could you have prevented what happened at columbine? >> if had recognized that dyla was experiencing s some rea mental distress, he would not have been there. he would have gotten help. >> reporter: in this video from his junior year he seems self-conscious but talks about the future, going to college. >> so you get better chances at high school as far as college goes, maybe a scholarship. >> reporter: around the same time, a series of troubling events. he hacks into the school computer system with some friends. they're all suspended for thrhree days. he scratches an epithet on the locker of a kid he thinks is taunting him. then the big shock, he and another kid break into a van, steal electronic equipment, and police make an arrest. >> this is a felony, two felony counts. >> it was terrible, i know, absolutely. it was awful. and at the time i thought that was the worst thing i could ever possibly experience.

reaction after the arrest scared and shocked her. acted as if he had done nothing wrong. she says she gave him one of her lectures, trying to reason with him. >> i even talked about the ten commandment commandments, it's wrong to steal, in no circumstances this is right. and then we responded as most pants would. we took away privileges. >> reporter: one night she's frustrated, he's not doing chores, he's withdrawn, she pushes him against the refrigerator. >> i said, you've got to stop thinking of yourself, you've got to stop being so selfish. but -- excuse me. but i gave him the old mom lecture. and then i id, by the way, today's mothers day and you forgot it. and i don't remember how that confrontation ended. i just rember he softltly said, mom, please don't push me, i don't know how much i can

it wasn't a scary thing. it was just him being nice to say, back off, please. >> reporter: she says she blamed heherself f pushing him too far. >> then he went out and he got me a gift. a little -- it was a little water king with african violets in it. and i thought everything was fine. because he was so -- he was so sweet. when we come back, the secret journals. what do theyy reveal about the minds of two teenagers responsible for columbine? and what forced sue klebold to finally face the truth about her son? tonight, what experts tell us might prevent a tragedy. the setting is just right. there's something in the air. but here's the thing: about half of n over 40 have some degree of erectile dysfunction. well, viagra helelps guys th ed get and keep an erection.

do not take viagra if you take nitrates for chest pain ordempas for pulmonary hypertension your blood pressure could drop to an unsafe level. to avoid long-term injury, seek immediate medical help for an ection lasting more than four hours. stop taking viagra and call your dococtor righaway if you experience a sudden decrease or loss in vision or hearing. ask your doctor... ...about viagra. available in single packs. covergirl makes flawless as easy as... one... "tru"... three. with new trublend primer preps and smooths skin and trublend makeup blends flawlessly plus new trublend blush and bronzer from easy breezy beautiful covergirl.

it can spread. robitussin dm max soothes your throat and delivers fast, powerful cough relief. robitussin dm max. because it's never just a cough. the bold nissan rogue, with intuitive all-wheel drive. because winter needs a hero. now get a $189 per month lease on the 2016 nissan rogue. nissan.

this special edition of "nightline" continues. >> look at a kd of class picture. can you pick out which ones will grow up to be school shooters? almost two-thirds will be from two-parent homes. nearly half of the kids will do well in hool. 73% of them will never have been arrested before. and yet every child you see here will become a school shooter. in total murdering 67 people. the childn this picture is dylan klebold. >> i don't think he was always a violent you man. i think it evolved over time. i think it took a lot of time. >> reporr: we brought in former fbi agent mary ellen o'toole, one of the world's leading profilers of the criminal brain. she has analyzed thousands of pages of evidence on columbine and dylan klebold. >> you don't think school

i have not ever seen where that has happened. i think hehe was in a very destructive friendship which was very powerful. maybe even more p powerful than what we think. >> repororter: the is no way to continue telling this story without going back to another little face in that class picture. a friend who was with him breaking into the van. eric harris. he would become the other shooter at columbine that day. he has also begun to keep a secret journal, and his joual is filled with venomous threats, graphic fantasies about revenge on people who have insnsted him. ople engulfed in flames, detap dated heads. according to o'toole it signals a personality disordrder, a psychopathic brain. >> these are people without a conscience.. these are became without empathy, without guilt. >>eporter: is eric harris really different from dylan klebold? another expert on columbine, dr.

>> eric liked to draww weapons, swastikas, wrote about the nazis. dylan drew hearts. dylan wrote about his search for true love. eric when he does refer to girls, his fantasy is rapg them. >> reporter: in their senior year, eight months before columbine, the two boys spent more time together. they liked violent movies and making little movies o their own. trying on what it's like to be tough guys. eric is smooth. >> i think we might have to get some more weaponry. >> reporter: dylan stumbles. >> it's a good thing we uh -- we ordered those radio [ bleep ] -- >> reporter: the camera shuts down. eric writes, everyone is always making fun of me because of how i look, how weak i am. guns, i need guns. dylans and for one too. >> and i had told him no. >> reporter: sue klebold said she used to look through his room during his junior year but by his senior year she decided to respect his privacy with

how wrong that decision was. >> would you ransack his room now? >> i would. i'd do it as if his very life was depending on it. and i would do with love. >> reporter: thehe boys were already getting their hands on guns and hiding them. a girl, a school friend old enough to buy them legally, got them three at a gun show. she trained at a range. and dylan klebold writes, he now has a choice. committing suicide or going nbk with eric. nbk, natural-born killers, the violent revenge movie by oliver stone. which brings us to the central question about dylan klebold. why did he go from suicidal to homicidal? did eric infect him with a kind of pathological virus? or was it dylan's presence that reinforced eric's violent fantasies? >> do you think dylan klebold knew right from wrong? >> yes, absolutely he did.

being able to participate in the planning and to carry it out. >> do you believe e in evil? >> i don't think so. i don't think i do. >> reporter: but o'toole says there were signs thatere missed and that it's striking how many other people might have raised an alarm. it turns out the boss at the pizzeria where dylan worked had seen the two boys experimenting with a pipe bomb. and perhaps mosost shoing of all e police knew eric had a website. ten pages of savage threats. some frightened parents had alerted them.. police started to draw up a search warrant. but thinking they don't have enough do nothing. sue klebold says for months and months her mind was lookingng for any way to deny the truth. >> i believe this was a moment of maess. i believed this was some impulsive fluke that happened suddenly. >> reporter: it wasn't until six months after columbine her

the lead investigator in the case who brings them face-to-face with the inescapable truth of the evidence. dylan took part in months of planning. and there he was on videotape recorded as a kind of countdown to the attack. >> it was horrible to see those tapes. they were posturin they were acting tough. they were talking about all the horrib things they were planning to do. >> reporter: but as we said, she lives in the helell of that contradiction. she has said, i saw the end product of my life's work. i had created a monster. but still, inside her, a mother's love for a son she lost. she hears the final word on the tape. go." >> just nt to apologize for any crap this may bring. just know i'm going to a better place. good-bye. >> he said mom. just the fact that he said it

yeah. >> reporter: the tapes never released. we're told they've now been destyed. since columbine, law enforcement says there have been 50 rampage school shootings. abc newsas estimated at least 79 thwted plots. more than half of them mentioning columbine. so what can we do about the shooting at schools? prevention can work but how? in dozens of cases it is fellow students who overheard something, tipped off authorities. >> most of the time it is nothing. but maybe it's just that one peek into what could be the next columbine. >> reporter: last week we tried to call every single family. some of them expressedanger. others said they preferred to move on. some said they wanted to offer sue klebold their prayers and grace. so many people, as someone said,

with no parole. after our interview is over, she walks outside in the foothills of the rocky mountains and tells usus sometim she finds herself drawn to a place that has a plaque with these words. it brought a nation to its knees. at have we learned? it's the columbine memorial. >> i feel a kind of unwelcome there. like, of course. that perhaps i'm intruding. >> reporter: but someday if you go to that memorial, you just might see a gray-haired woman sitting there quietly alone. >> sometimes i just sit there. and think.

>> reporter: for "nightline," i'm diane sawyer. >> our thanks to diane sawyer. sue klebold has written a memoir called "a mother's reckoning: living in the aftermatath of tragedy." all the book's profitsless toward research and charitable foundations focusing on mental health issues. we'll be right back. shopping for an suv? well, this is the time. and your ford dealer is the place, to get 0% financing for 60 months on a ford suv. that's right. just announced. ford explorer...edge...escape... and expedition... are avaible with 0% financing for 60 months. ford suvs. designed to help you be unstoppable. no wonder ford is america's best selling brand. but hurry, 0% financing for 60 months on ford suvs is a limited time offer. see your ford dealer today. whatcha doin? just prepping for my boss' party in a couple weeks. what are those?

crest 3d white whitestrips... whiten5 times better than the leading whitening toothpaste. i'd say... ...seone's making quite an impression. crest 3d3d white wtestrips. the way to whiten. what makes thermacare different? two words: it heals. how? with heat. unlike creams and rubs that mask the pain, thermacare has patented heat cells that penetrate deep to increase circulation and accelerate healing. let's review: heat, plus relief, plus healing, equals thermacare.

to learn more about all the issues raised tonight and for resources about mental health and suicidede prevention, you can heado our webebsite at

tune into "go morning america" tomorrow. and as always, we're "the insider," counting down the biggest stories tracking today. number one, kanye gets swift just did taylor just label hill a missole judge ajle judgemis misogynist misogynist? >> i think i've been misunderstood. and adele's new "vogue" shoot. what's the secret to her new lif >> i think it astounds people that i was plus sized and successful. and ok go. we have a new look at their new video. >> w on pretty heavy

tamron braxton opens up about her health crisis. >> singer's emotional interview on her struggleal to survive. >> they say multiple blood clots, you think it's a sentence. welcome to "the insider." >> we're the biggest stories in hollywood. starting with ade three days before she takes the grammy stag by storm. but "vogue's" new covergirl is generating buzz beh secrets of her weight loss. we're going to get to the story everybody's talking about. kanye west's heartless on taylor swift. >> is it less about the f than about kanye's verbal slam against women. we go inside kanye's misogynistic message. >> i think i've been

if you're going to be an artist, you have to say what's in your heart. i just want t bring as much beauty to the as world. >> many say that was a misogynistic dis to taylor. her rep says she cautioned him abo reletsing a song with such a strong misogynistic message. >> i think rap is generally misogynistic. >> it's a hesaid/she said about how much taylor knew about the lyrics of his song. he sa team approved the lyrics, her team says it never happened. >> she just breaks songs about her ex-girlfriends and i think that's a very sexist angle to

mars fl they're already songs about their exes, their curr girlfriends, their love lives, and no one raises a red flag there. >> over to the years, swift has been a tireless preacher of female empowerment on both life and lyrics. with the taylor lyric unleashed just two days afterricanter kanye tweeted cosby innocent. taylor said this about kanye. if i put my in the shoes of the women he has hurt recently, victims of bill cosby and now my dear friend taylor, can still call myself a feminist and a friend? no. >> listen, it's kanye, it's always controversial, with a k, of course. let's move on to the number two story tracking today.

i can't wait until she hits the grammy stage monday. until then she is looking flawless in a burberry dress. the 38-year-old says she's in-she says, quote, i was trying some stamina for mytour, now i fit in off the shelf clothes which is really a problem for me. now a number three story we are tracking, the band ok go blowing up online. their new video already generated more than 7 million views in just 24 hours. michael yo takes us inside the making of their gravity defying stunt. >> when you go into weightlessness, your immediate instinct is to swim, and there's you start doing this, but

i say i went sailing forward, i could just push off and can do a barrel roll for to the camera. >> no green screen, no wires, climbing to 30,000 f flying at 500 miles an hour, plunging back to15,000 feet. yep, looks like they one upped themselves from that amazing treadmill video. the band partnered with russian airlines s-seven a after physicals and cosmonaut training, they said ok go. >> basically what we do, plane throws up you in the air, you're weightless for about 30 seconds. then we land and we have ab five minutes and then we go for the next 30 seconds of the routine. >> the video looks seamless, but there's really eig scenes. >> we're poppin balloons filled

of fun. >> all together, the band's two professional aerialists and the 14-person film crew were weightless for some 45 minutes. >> if you can make three minutes of-that feels like real success. >> and what you really want to know. >> 58 separate puk over the course of 21 flights. >> the band is so creative, i don't know how they're going to stop this video. now to a woman i love, betty white. our favorite golden girl trending a generating major buzz for reviewing ryan reynolds new movie "deadpo the video that that's trending on yahoo! celebrity. >> it was glorious, i give it four goldengirls.

3 m views and counting, betty holds nothing back, including her admiration for the film's star, ryan reynolds. >> ryan reynolds looks so hand in his red leather suit. >> batman versus superman trailer has go fans buzzing. with over 7 million views and counting, ben affleck is at the center of the trailer. but also "superman" is also giving you feel good friday visuals. shaving and stripping down, sort of. posted this shirtless torso shot declaringwarmup phase for "superman" training, that image gotten more than 60,000 likes.

cavill, including eddie red redmayne who's nominate the 88th grammy awards hosted by chris rock air sunday on abc. bel biv devoe flash back friday is trending hot. the vid of justin timberlake covering their 95th poison is resurfacing and going viral. posting it on their face page. that girl is hash#poison. but the catch here, that was from j.t.'s concert november of 2013. but with more than 13 million views, it's clear a little

i justused to break it down to that song. first "fuller house" now "the bradybunch?" is. >> i'm interested in doing that, that would be fun. and t.j. jackson sits down with the one and only dionne warwick, but what question got the grammy winner to rea like this. but first, vocal media s battle it out on tonight's premier of "the amazing race." >> heeveryone. i'm jocly davis. >> but what happens when they unplug? >> this is our hit whooo! >> #brutal. >> are the trailer, we are the only team that tried to leave

>> we are not a crying team. do you have rez a reservations? >> yes, i feel like i should be home with my kids. >> we are just two weeks aw from the netflix of "fuller house." >> and keltie was just with tanner herself. >> candace cameron bure was just at the red campaign where fashi funding raising take center stage. >> i used to say your with body is out of criminal. . >> candace looking red hot in badgley mischka with just one of the stars hitting the cat for the american heart association last night. the 39-year-old mom of three gushing about the return of her tv family. >> damn, we all still look good.

there's been millions and millions of kids on this trailer. so we're so excited. and it's crazy and it's crazy fun, we the goofiest things on the show. >> keltie was backstage with ma brady herself florence henderson. >> one of the networks interested in doing a series of carol brady who's single. and i thought, i'm interested in that, that would be fun. we'll see what happens. >> you probably tried on gowns than any other woman on the planet. do you have a go-to silhouette? >> i just like comfortable ones that are stretchy. >> white and pop star debby gibson also strutting their stuff for heart disease. >> truth known, i'm more comfortable singing.

getting together to support other women. it's such a wonderful thing. >> such a fun night of fashion and of course it's all for a good cause. and for more information you can check out go red for women.org. coming up, inside tamar braxton's health crisi is she still in danger and c her marriage survive. whose idea was it to have the legend on the >> deeionionne warwick tells t.j. jackson the real stbehind the classic,"that's what friends are for >> i saw elton in the grocery

barbra streisand e monday on "insider" -- >> remembering david b the grammys. lady gaga prepares to honor her hero, we look back at his life and his c >> there's nothing have not seen or done for that man. then -- lionel ritchie's

and what has best new artist nominee sam hunt turning red? that's monday on "the insider." i'll be on your side forever more >> that song takes me back. two-time grammy winning hit "that's what friends are for" remained at the top of the hot 1986. i'm sure it takes you back too. >> what a classic, i still love that song. and the woman responsible for putting that legendary crew together. t.j. jackson joining us now, you had the opportunity to down and speak with dionne. >> the five-time grammy legend and long time friend my family, telling me exactly how she made it happen k smiling >> "that's what friends are for" was a huge song. how did that song come around? >> friends are a vital part of

it's the blood that runs through my veins. i ran into elton in the grocery store. i said you do for me? he said i can. i said guess what you're going to do tomorrow night? he said okay. still he happened to be here in njs new jersey i called h and said steven, i really need you tomorrow. he said okay. >> y worked with barry gibbs, johnny m elton john u stevie wonder. who else? >> many, many more. say a little prayer for you for and ever

songwriter burt bachrach that was one of her biggest the song captured six grammy nominations. >> when you hear the word legend, does it apply to you? >> a lot of people think so. i personally think i still have a long way to go. >> that's beautiful. but i'm going to respectfully disagree, because you are definitely a legen you are. i told my family i was coming and they were so excited for me to say hello and told me to geoff you a big hug. >> you know your family very special to me. >> any cool memories you have of my f any silly stuff they >> they were always silly. dionne knows us way too well. she's right, there's nothing serious about mfamily. >> i'm sure your family is a really good time.

>> i had such a good time. >> come back and bring your family too. and in case you need a reminder, the 58th annual grammy awards air monday night on cbs. >> that is tamar braxton taking us through the health crisis that caused her to remove a rib and drop out of "dancing with the stars" last november. now tamar arend her husband vince are opening up about her fight for her life. >> i didn't even be the doctor when she told me that the i had multiple blood clots. thinking to myself, oh, my god, am i to die? tamar braxton talking about t frightening emergency that almost cost her her life. >> did you ever thi weren't going to make it? >> absolutely?

you have multiple blood clots, you think that it's death sentence. >> sam saw the reality star raw and vulnerable as she an uncertain future, which included removal of a rib that was compressing an artery. >> it was excruciateing pain. >> i am worried my health, because it you paranoid. can d i need my other rib removed on the other sid it's very scary, it's very serious and i'm glad i'm here. >> but it was this hospital reunion with her 2-year-o son logan that tamar says gave her the strength to fight back. long. >> what was that surgery like? because i can't even imagine. >> very, very emotion. >> vince, her husband of four

experience may have helped their fragile relationshi a struggle well documented on the show. >> it's not jealousy. >> it is jealousy. >> my husband never left the hospital until i left the hospital. and that was amazing yeah, he's an amazing husband. he was my friend. he was my shoulder to cry on. he was just amazing. >> the fadood line. >> that's important in hospital. >> tamar by the way is nominated by best monday on "insider" -- >> remembering david bowe which at

as lady gabga prepares to honor her hero. and what has best new artist nominee sam hunt turning red? that's monday on "the insider." before we go, jacob trem is going to give -- >> starting with his blsuit. here it is in case you missed it. >> give me your blue steel.

>> canadian bacon. >> there are very subtle differences here. >>one's different. it's called eded maple syrup. >> sereyrup. here we go. >> they're all the same thing. >> >> announcer: the following is a paid presentation for derm exclusive instant anti-aging, brought to you by beachbody. >> hi, everybody. i'm deborah norville. and i've got breaking news from the world of skincare. this time, there's a celebrity twist. keep watching. you are not gonna want to miss this. [ cheers and applause ] >> announcer: if you don't like the face staring back at you in the mirror... >> my skin was sagging. really heavy bags under my eyes.

stress, and life have robbed you of smooth, young-looking skin... >> i don't want to go and get injections, but i thought that was the only choice i had. >> announcer: ...now there's a doctor-approved way to look up to 10 years younger in just minutes with a breakthrough in age-reversing skincare -- a simple at-home skin-rejuvenating system called derm exclusive, featuring the instant wrinkle-fighting miracle fill & freeze, that not only erases the appearance of fine lines and wrinkles, it does it instantly with results that last all day long. >> the fill & freeze is an immediate fix. it lightens the dark circles, it firms everything up, and it makes those fine lines disappear. >> announcer: now, wait. we know these "after" photos look like they've been blurred to appear more dramatic, but these amazing results are 100% real -- no photo tricks, no retouching, and they happened in less than 15 minutes. the man behind this age-reversing breakthrough is dr. andrew ordon. you know him from tv's

he's also one of the top plastic surgeons in beverly hills. today he's going to prove his derm exclusive fill & freeze can give women everywhere results just like those expensive in-office procedures right at home and for a fraction of the price. >> with derm exclusive fill & freeze, now women everywhere can see their fine lines and wrinkles smooth away instantly without the expense, without the downtime, and without the pain of invasive in-office procedures. so get ready to look 10 years younger in just 15 minutes. >> announcer: and wait till you see what happens when deborah hits the streets of new york city. >> are you skeptical? >> i think i'd have to see it to believe it. >> turn around, honey, and look in the mirror. >> shut up. >> that's crazy. >> the wrinkles are gone. >> announcer: so if you're ready to reclaim the face and the skin you remember, then keep watching for a special offer that's going to make today the best time to start. [ cheers and applause ] >> thanks, everybody.

in this youth-obsessed world we all live in, we could use a little help, right? who here thinks they need a little help? your hand was one of the first ones up. what do you look at in the mirror and not like? >> fine lines, wrinkles around the eyes. >> your hand went up, too. what do you not like? >> i don't like my lines across my forehead. >> are you skeptical that something in a tube like this could make any difference in the forehead lines? >> skeptical? yes. i think i've tried nearly everything and i... yeah, skeptical. >> hold that thought, okay? and i also saw your hand go up. what do you think is not right about you? >> well, i've had smile lines since i was in my late 20s, and now that i'm older, they're so bad that i'm afraid to smile. anymore. >> you know, that just kills me to hear of a woman say that she doesn't want to smile. and the truth is we hear that a lot because that is where our expressions happen, and that is where those lines tend to stay. well, the good news is there is help for those problems and for a lot more. so, let's meet the man behind this age-reversing phenomenon.

plastic surgeon who keeps hollywood's most famous faces looking beautiful -- my friend dr. andrew ordon. [ cheers and applause ] >> thank you, thank you. thank you very much. >> thank you so much for coming, 'cause i'm so excited to get to talk to you about this great skincare system. >> well, i'm thrilled to be here, too. >> so, with this system, you can really kind of get all of the same results that if i were to come to your office and spend a lot of money, i'd be able to get, right? >> that's what's so great about derm exclusive. now women everywhere can get the same age-reversing results at home, at a fraction of the cost. >> you know, i'm like most women. i've never been to a plastic surgeon, but, i have to say, i was kind of curious. so a while back, i came to his office in beverly hills for a consultation to see what you would recommend and how much it was gonna cost. >> do you want to see what i recommended for deborah? [ cheers and applause ] all right, let's check it out.

injectables to cut those wrinkles, some fillers for the nasal labial line in here, and i think i recommended a series of photo facials to help those crow's-feet. and that came out to around $4,000 or $5,000. >> yeah. it was a lot of money. >> i guess she wasn't quite ready for that, so, instead, i suggested that we use derm exclusive and fill & freeze. so, let's take a look at deborah after being treated with fill & freeze. [ applause ] >> that's amazing. >> your skin is dramatically smoother, the crepiness is really essentially gone, those fine lines are gone, the bags and puffiness, discoloration around your eyes really have completely disappeared. >> huge difference. >> i would honestly say the derm exclusive system has taken at least 10 years off, maybe more. what do you all think? [ cheers and applause ] >> not only have you saved me a lot of years but that saved me an awful lot of money, too, i have to say. >> don't -- don't remind me.

[ applause ] >> so, what's in this system? 'cause it's multiple things. >> deborah, the system starts with the micro peel resurfacing pads, which gently exfoliate, refine, and polish the skin, much like a chemical peel or a microdermabrasion that i would do in the office. next is the intensive repair serum that helps to fade dark spots and discoloration. the active ingredient in the serum is actually a topical vitamin "c," which is slowly absorbed through the skin's wall to treat sun damage from those nasty uv rays. the third step, the collagen lift moisturizer. and the active ingredient here is an encapsulated retinol. it actually goes deep into the top layer of the skin, promotes rapid cell renewal, and that all-important collagen production. >> and i have to tell you, this and this go everywhere with me. i swear by these products. they've made a huge difference. this, however -- this is amazing. >> that's everyone's favorite part -- the fill & freeze.

fill & freeze, including a powerful combination of four micro-smoothing peptides, work in just 15 minutes to improve the appearance of fine lines, wrinkles, and even age spots. fill & freeze actually releases what we call crease memory. that's the thing that keeps those frown lines and crow's-feet in place. so those things disappear just like they used to look when we were younger. >> yeah, i love that idea. women all over the cntry have been experiencing similar results to the ones that i had. take a look at this. >> i'm a real-estate agent, so i'm constantly interacting with people. i want to look my best. i find growing older, i'll catch myself in the mirror, and i won't recognize myself because i'm thinking i still look like i did when i was 30. i started looking more like my grandmother. i don't want to go and get injections. i'm very careful about what i put on my skin. and i don't really believe that skincare has to be expensive. finding a product like derm exclusive has really been wonderful for me.

i use the fill & freeze on my forehead, and it just makes those lines and wrinkles just disappear. derm exclusive has made me look younger. the best compliment that i've gotten was from my husband. one morning, he's like, "wow! you look like you've just been to the spa, and your skin's so perfect." and i'm like, "just did my morning skincare routine, is all i did." [ laughs ] >> patti, come on out! [ cheers and applause ] >> whoo! >> how are you? >> great. >> oh, my, god, this is so cool. i loved watching your story, and i loved hearing you talk about your husband. has like, "hello again! how are you?!" >> yeah. >> how did this make such a difference in your life? >> well, you know, i turned 50 this year, but i feel like i'm 30 inside, and i didn't want to go out and have procedures done. so, what are you gonna do? >> yeah. >> and then i found this and actually got real results. >> what do you say we look at patti's fill & freeze results. >> let's do it. [ cheers and applause ] oh, wow.