>> the fbi may be one step closer to finding william bradford bishop. the fbi put bishopen its ten most wanted list earlier this year. he vanished after investigators say he murdered his entire family with a short handled sledgehammer. police say he used the station wagon to take them to north carolina where he set them on fire and abandoned the car in tennessee. the news4's i-team's tisha thompson first reported the break in the case and has details on what happened today. tisha? >> pat and chris, today the fbi said it's received at least 350 tips about bishop since naming him to its ten most wanted list in april. but one tip from alabama has the fbi doing something it's never done before in this case. exhuming the body of a man buried without a name. a warning, we're showing a picture being used in the investigation some might find disturbing. with shovels and a backhoe, the

fbi dug up secrets that until now have been buried in this alabama grave for 33 years. >> as any fugitive is, they have to be somewhere, and he could very well be buried behind you here. >> reporter: the fbi says it decided to dig after comparing photos of william bradford bishop and a man known as john doe, buried here in 1981, after he was hit and killed by a car while hitchhiking on a highway. >> the similarities are unbelievably close. >> reporter: the montgomery county sheriff has spent his entire year searching for bishop and says this is the closest resemblance he has ever seen. for decades, investigators thought bishop might have used his state department training to sneak off overseas, living the luxurious lifestyle in europe friends said he always craved. >> ultimately, it would be quite ironic that what we have believed his narcissistic role after all these years, it would be ironic that this is the way he ended his life. really as a homeless man, as a

vagrant. >> reporter: the fbi will now compare john doe's dna samples to bishop's dna, left behind on a cigarette found at the murder scene. as similar as the two men look, sheriff popkin warns, this might not be bishop. >> if this is not bishop, i think this determination will continue to find him. and if some reason he is at home watching this on the news and laughing at the fact this is not him and we're going down there and spending this time to do that, well, we're going to come and get him too. >> the fbi is offering a $100,000 reward for the tip that leads them to bishop. at 6:00, we're going to introduce you to the man who made the connection between the two men, and hear what he has to say about what happened today. tisha thompson, news4 i-team. we've created a special website on the hunt for william bradford bishop that includes never before seen evidence. see it all by going to

nbcwashington.com/bishop. it's a case that rocked the d.c. police department and the city. tonight a former cop is heading to prison for seven years after admitting he forced two girls into prostitution and videotaped himself having sex with another teenager. but there may be even more to this case. news4's mark segraves is live outside u.s. district court with the latest. >> reporter: well, chris, inside this courthouse today, the prosecutor, the defense attorney, even the judge said over and over again that linwood barnhill never abused his police powers when he was enticing these girls into prostitution. and, in fact, the girls didn't even know he was a cop. the judge said that was one of the reaches she agreed to a lighter sentence for barnhill. but after today's hearing, a lawyer for one of those victims told reporters that's just not true. >> the victim that i represent knew and understood him to be a cop. she actually wrote in the -- i rode in a car with him, and he

actually pulled a gun from underneath the seat and bragged about being a d.c. police officer. >> reporter: that contradicts what prosecutors and lynnwood barnhill's attorney said in court. >> that is absolutely never what they had said before. none of them had never known he was a police officer. or that a web was involved. >> reporter: barnhill was a d.c. police officer for more than 20 years. last year, he was arrested after a runaway teenagers waun was found in his apartment. that investigation found barnhill was running a prostitution ring involving girls between the ages of 15 and 17. barnhill pled guilty to three counts and was sentenced to seven years in prison. a light sentence given the maximum he faced was 24 years. >> mr. barnhill probably got a more lenient sentence because the victims felt so afraid to testify. >> reporter: the judge said she accepted the light sentence primarily to protect the victim's privacy. but also because barnhill didn't abuse his police powers in committing the crimes. the victim's attorney disputed

that notion and says his client is afraid to testify, because more cops could be involved. >> there is an actual fear of reprisal from the police officers. it is my understanding and through some investigation that it could be a little bit more far-reaching than just mr. barnhill. >> reporter: now, the u.s. attorney's office just issued a statement disputing all of those allegations, saying, in fact, law enforcement and prosecutors interviewed all three victims, and at no time did any of them ever indicate that other police officers were involved or that they knew barnhill was a cop. now, coming up at 6:00, why this case may come back to court in the near future. reporting live outside u.s. district court, mark segraves, news4. developing right now, active drills are taking place for doctors and hospitals in this area, as the u.s. tries to prevent an ebola outbreak. >> just today, we learned about several new drills and scenarios playing out at local hospitals. news4's kristin wright joins us

live with some of the steps they're taking. kristin? >> reporter: well, chris, you know fairfax hospital is performing ebola preparedness drills involving nurses, involving doctors, involving medics and mock patients. our hospital, a crucial line of defense against ebola. >> if it happens to come to virginia, we are ready. >> reporter: this is a drill at inov inova fairfax hospital today. county and city medics discuss how to transfer a potentially infected patient from an ambulance to the e.r. >> each time we do a drill, we learn more and more. >> reporter: infectious disease doctor takes the threat of ebola seriously. >> patients are asked right when they step in the doors of our er if they have been traveling or have been in contact with people who have been to the countries involved in africa.

>> reporter: the hospital is also performing ebola preparedness drills inside, using undercover patients. >> and we have our infection control team act as patients so none of the staff actually knows. >> reporter: the patient goes through the entire process. each staff member has a job action plan to follow in preparation for the real thing. >> if anyone has any worrisome symptoms, the patients get masked right away, get put in an isolated area. we are doing the very best we can to be ready. >> reporter: of course, we need our nurses, doctors and other medical personnel to stay healthy, so tonight at 6:00, see how they are protecting themselves from possible exposure here at inova fairfax. in fairfax county, kristin wright, news4. there is a major change coming in our weather. we're talking days of rain and colder temperatures. >> oh, no. storm team 4 meteorologist veronica johnson is in the weather center to break it all

down. >> yeah, some much lower temperatures for sure with the cloud cover coming in. and the stalled out weather front that's just not going to be moving much. now, probably noticed the cloud cover out there. you're not going to need your umbrella this evening, but tomorrow starting tomorrow, you will. take a look at our capital cam live. you can see the high clouds there. right there in the background of the capital. indeed, we've got increasing clouds here through the afternoon and evening hours. there is your showers. on storm team 4 radar, you can see the leading edge around frostburg and elkins. these batches of showers moving through from time to time, starting late tonight, just a little, and then a better chance for tomorrow and especially tomorrow night. so rain chances again will be going up, way up tomorrow. and we still have some pretty good chances, not just for the weekend, but for the early part of next week, through the mid part of next week. any dry periods or what about cancelling plans? we'll talk about it all in just a few minutes. stay on top of the weather with our storm team 4 app.

it let's you check the radar and get weather alerts. just search for nbcwashingtonweather in the app store or google play. if you live in prince george's county, you're being encouraged to light the night in purple. the sheriff's office will hand out purple light bulbs later this evening. they're asking you to put them in your windows or use purple porch lights. it's all part of an effort to support domestic violence awareness month. over the summer, prince george's county saw a spike in domestic-related crimes. new developments in same-sex marriage laws. the supreme court earlier this week declined to review lower court rulings that struck down same-sex marriage bans in several states. so that includes the ruling that legalized gay marriage in virginia, and now we're just one step closer to seeing it legalized across the entire mid atlantic. take west virginia. the attorney general there announced today his office will no longer fight the court challenge to his state's ban. and the governor said ease directing state agencies to take appropriate action to abide by

that ruling. heading west, kansas, a judge ordered the state's most populated county to issue licenses to gay couples. and one of the states that's most popular for marriage, nevada. they're also preparing for same-sex weddings after a spoke person says just as kennedy accidentally delayed the start of gay marriage in that state. meantime, four states remain in limbo. idaho, wyoming and the carolinas. bottom line, with all the changes, same-sex marriage is now legal in about 30 states. pat? now to decision 2014. with less than two weeks before early voting starts in the district, candidates are trying to stand out in a crowded field. a dozen candidates are seeking to win two at-large seats on the d.c. council. the candidates in the november 4th election squared off today on a wide variety of issues. the forum sponsored by the d.c. bar and moderated by nbc 4's tom sherwood. a real-life turf war is

heating up after nbc news investigation, health concerns are being raised about artificial turf fields right here in our area. and for the first time, a lawmaker is taking action. it's the new way to fly. if you've ever complained about a flight on social media, we'll introduce you to the people who could have a lot to do with your future travel plans. and it's a free concert on the national mall with some of the world's biggest stars. tens of thousands of people are probably going to want to be there for it. there's just one big problem and it's a big one. the live report is next. thing is...our crazy tax code actually rewards companies... for shipping them overseas. it's wrong and i'm fighting to fix it. i'm mark warner...i brought republicans and democrats... together on a bill that gives incentives to companies that... bring high tech and manufacturing jobs to virgina. because instead of outsourcing jobs to china...we should be... insourcing them here for our people...and thats why i...

approved this message.

a huge concert to honor our nation's veterans. but tonight it is already causing a few headaches. >> just a little more than a month from now, the national mall could look more like inauguration day than veteran's day. and that has a lot of folks worried about crowd control. transportation reporter adam tuss has a look now at some of the early preparations for this. and this is big, adam. >> reporter: certainly is, pat. 800,000 people here on the national mall. that is more like an inauguration. and transportation leaders are now scrambling to get a game plan together. a jam-packed national mall, nothing new around here. but the concert for valor is being put together quickly. ♪ first springstein, carrie underwood, metallica, eminem,

jamie foxx, all scheduled to appear on november 11th, right on the national mall. as many as 800,000 people could show up, and that has transportation agencies like metro a bit concerned. >> the difference between this and other events planned, this one has come up on us late in the game. >> reporter: general manager richard sarls tell us he's dusting off the 4th of july playbook for this one, but the crowd here could be even bigger. >> it takes us about two hours to clear the crowd for 4th of july. if this is one half, two times that size, the time to clear it would be three or four hours. >> reporter: the show is being hosted by hbo and starbucks, and produced in part by tom hanks. we asked hbo about their transportation plan, and here's what they told us. the production is paying for extra metro trains, buses and commuter rail services under the guidance of metro d.c. transit and supervised by government agencies using past events, such as the july 4th concert as a guide. the concert is set to run from

7:00 p.m. until 10:00 p.m. thomas w thomas watson was in town, which brought a huge crowd. >> we parked two stops from the very end and then took the train in. there was a ton of folks around but it was easy to move around. just couldn't be in a rush. >> reporter: right now the rush is finding a game plan to keep everyone moving. okay, so you want to see the show, but you don't want to deal with the crowd. i have a special vip seat for you. hear about that next hour at 6:00. reporting live on the mall, adam tuss, news4. >> all right. looking forward to it, adam. >> a lot of folks will be looking forward to that. and hopefully the weather is good. >> yeah. >> and the weather is getting damp. how much is it going to be for tonig tonight? >> sure. we've already got rain on the radar. it really isn't going to be that bad at all tonight. in fact, only about maybe 10, 20% of the area could see a brief shower moving through. why? you see that in west virginia

driving eastward? a lot of it kind of hitting the mountains and breaking up. but tell you what, our chances will be really going up throughout the day tomorrow on your friday. as we round out the workweek and get ready to kick in for the weekend. here's a look at storm team 4 radar. the showers and one right there north of la ray. making its way toward happy creek, areas around warrenton, northern fauquier county, a right shower there. around st. george, elkin, light showers coming through. and that's just it here for your evening hours. it is going to be light showers. bigger view, this is satellite and radar. here is the clouds. we've got some sunshine across the area. areas down south still seeing more sunshine, southern maryland, northern neck, filtered sunshine, though, as we get ready for that sun to set. and weather systems here, that's what's going to be stalled out as it gets you a little closer to us for tomorrow and the weekend. and then it's just going to kind of meander back and forth. if it's south, we get dry conditions and sunshine, which i'm hoping for saturday

afternoon. 7 2 your temperature now. mostly cloudy at 9:00, overcast but still dry at 11:00 as we hit 64 degrees. let's take a look at your future weather. we drive into tomorrow morning, this is 4:00 a.m., overcast, and 8:00 a.m. overcast skies. so maybe damp conditions from if anything gets going late tonight. it will be spotty and light. better chance for some wet roads, though, for your afternoon and evening rush. here is a look at 6:00, areas of rain moving through. and some pockets of moderate rain that start, i think, after about 8:00, leonardtown, cambridge, annapolis with heavier rain. and then saturday, right now, here it is, moving out early in the morning. by lunch time, by 2:00, we could be seeing some areas with some sunshine. and then that rain moves back in sunday afternoon. there's 8:00 a.m., here's lunch time. as we get into the afternoon hours on sunday, 7:00 p.m., showers off to the west right now. so the weekend is going to be kind of split. let me show you. here's friday, 67.

overcast skies throughout the area. high chance of rain. for saturday, 40% chance, mostly in the morning with that temperature of 65 degrees. 63 on sunday with a 50% chance of rain. and yes, it will be starting out fairly chilly early sunday morning. temperatures across the area anywhere from about 44 to 50 degrees. we'll take a look at the hourly forecast for the army ten-miler coming up later in the newscast. >> thanks, vj. let's just call them unwanted guests. a pricey apartment complex is getting a big makeover. but our pat collins will explain why neighbors are so upset about what's going on during the renovation. hockey has returned to the verizon center. coming up, i'll tell you why this season will be different for the capitals.

♪ welcome back to news4 at 5:00, everyone. i'm jason pugh here at the verizon center. hockey season is back, ladies and gentlemen. we were just a few hours away from the capitals starting the 2014 campaign. now last year, this season did not end well for the capitals, but with a new head coach and a new focus, this group is hoping to bring a stanley cup to this organization. >> you know, if you want to go somewhere fast, go by yourself. if you want to go somewhere far, go with a group of people. >> reporter: wise words from the

new man behind the caps bench. he's running things here in d.c. for the first time since 2007. >> common words come out of his mouth, together, discipline, structure, unity, team, we. common phrases he keeps reiterating, and that's building the right culture around here and building hopefully a championship team. >> when i walk into the locker room now, you know, you see different stuff on the walls. you see different quotes, you see a whole new locker room. and we're in the same place, but it feels different and that's great. >> reporter: the caps are itching to get back to the playoff picture, and the leadership style may be what they need to do just that. >> he's a guy who will tell you the truth all of the time. and the guys respect that. and he wants to win, like everybody. >> to me, i'm in a perfect situation. i'm in a situation where players want to get better. they're not worried about who goes or anything like that. they have all put their egos aside for hopefully a common

good. and common good is winning hockey games and hopefully doing something special. >> reporter: now tonight is a very special night for the capitals' organization. not just because it's the home opener tonight here at the verizon center. but it is the 40th anniversary season for the capitals in the national hockey league. from the verizon center, i'm jason pugh, news4 sports. >> thanks, jason. an upscale apartment complex in our area is dealing with some unwanted house guests. >> yeah, the high-rise is being overrun with rats. and that has residents lighting up list serves. news4's pat collins is live in chevy chase with this story. pat? >> reporter: pat, this is a high-dollar, high-rise. but behind these walls in some of the apartments, there's a war going on. you might call it of mice and men chevy chase style. what's it like living here? >> hell. pretty much hell.

mostly -- >> reporter: we call him mj. now he doesn't want his real name used or his face shown. you see, he's fighting an invasion of mice, and the mice seem to be getting the best of mj. >> and they make a noise, too? >> yeah. >> what kind of nioise? >> his apartment complex is undergoing a major renovation and that's put mice on the move. >> it's a party. the mice are partying. >> reporter: they're living here. >> they don't pay rent. i do. >> reporter: mj has gone to war. in the kitchen, no touch, no view mouse traps. not one, but two. in the dining room, a stick 'em trap, a glue trap, and one of the traps that goes [ popping sound ] . over here, two traps. over there, two traps.

there's even a high-tech noise-making machine designed to drive mice away. listen carefully. now, it doesn't sound like much to us. but to a mouse, it's [ screeching sound ] yet in spite of all of this, it appears the mice are winning. so far, mj says he's caught eight mice. but he says they keep on coming in. >> every day some more. some more and more and more. >> reporter: with major construction projects, we have seen mice in the area. they say the activity has been limited to just a handful of apartments. they say they're working with pest control providers to deal with the issue. i'll have more coming up at 6:00. live in chevy chase, pat collins, news4. >> thanks, pat. right now at 5:00, a local politician was accused of sexually assaulting a child.

>> but now that those charges have been dropped, he's ready to speak out in a rare interview you'll see only on news4. also, new details about the health of a deputy who had contact with the first american ebola patient. we'll have the up to the minute details on whether this case is expanding. i'll have local reaction to the nbc report on concerns about the safety of artificial turf fields. this is chris gordon. we'll speak to a blogger from the parents' coalition from montgomery county, ahead.

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right now at 5:30, you're being monitored. if you're flying the friendly skies, airlines are watching your social media account. consumer reporter, erika gonzales, takes us behind the scenes to explain how it could get you kicked off a flight, or get you a voucher for your next one. plus, the comedown is on for more lanes to get you moving faster on your ride through virginia, but there's a costly catch. we'll explain how it works. and turf wars. an nbc news investigation found that a certain kind of artificial turf is raising questions about a health risk to young athletes. >> i just have a feeling that it has something to do with those black dots. this is the stuff everybody is talking about. >> reporter: we'll show you what we found at our own local fields. back now to our breaking news in the case of jesse matthew. >> that's right. he is the prime suspect in the disappearance of uva student, hannah graham, who is also a

fairfax native. scott macfarlane has the update for us about his connection to the murder of another student at the live desk. scott? >> reporter: chris, our sister station in charlottesville is reporting that five years before hannah graham's disappearance, investigators questioned jesse matthew in connection with the disappearance of another college student. morgan harrington, a 20-year-old virginia tech student, who had also gone missing in charlesville. according to nbc 29, colleagues told authorities matthew was working as a cab driver the night herrington disappeared in twine 2009 and that dozens of cabbies were interviewed. we never heard from police that harrington definitively took a cab that night. the report also says that investigators two weeks ago recovered the cab he was driving that night on a nearby farm. harrington's disappearance has long been a mystery. no one has ever been charged. but virginia state police recently said matthew's recent arrest in connection with hannah graham's disappearance provided a break in the harrington case. but the agency has yet to say how or why. harrington's body was found in

some remote woods months after her disappearance. investigators and community volunteers have been searching woods in and around charlottesville in recent weeks, looking for hannah graham. at the live desk, i'm scott macfarlane. a followup about the use of recycled tire crumbs to make artificial turf. new jersey congressman frank pallone is calling for a study to see if the turf poses any health risks. a lot of schools and parks in our region use that sort of turf. and tonight news4's chris gordon is getting local reaction. he joins us live from rockville. chris? >> reporter: good evening. we're at richard montgomery high school in rockville, maryland. behind me, you see soccer practice on one of the first artificial turf fields in montgomery county. now, the blades of grass, which are synthetic, are separated by tons of that crumb rubber, those tiny particles. and the concern tonight is this. is it safe? some montgomery county public and private schools, as well as

parks, have artificial turf fields for sports. the nbc news investigative report focused on concerns raised by a coach after two of her female soccer goalies developed a form of cancer. the report shows how these synthetic surfaces use black dots called crumb rubber, which are shredded car and truck tires used to fill the space between artificial blades of grass. they contain all the same chemicals found in most tires. the international agency for cancer research labels four carcinoge carcinogens, but adding at low levels of exposure are considered safe. today here in rockville, maryland, janice sar futury, a blogger, showed me why she is concerned. >> in montgomery county public schools, they put signs on the fields that have artificial turf that say do not eat the crumb rubber, do not injest. so we know our school board has concerns about kids ingesting this product. if it's not safe to go in the kids' mouth, they shouldn't be

playing on it. >> reporter: montgomery county council member mark he will rich has voted against installing artificial fields for years. >> i'm not comfortable with the epa's position on this. they have literally said they need more study. and if you're talking about more study for carcinogens to which children are heavily exposed, why would you allow that to be used in the first place? >> reporter: montgomery county conducted its own study of artificial turf in 2011. >> based on the studies we looked at, we feel that crumb rubber was identified as being a safe product to use. >> reporter: now a couple notes to add. there is no research directly linking crumb rubber exposure to cancer. doctors say establishing a link would be very difficult, and in addition, the industry cites 14 studies, saying that crumb rubber itself is safe. that's the latest from montgomery county. chris gordon, news4. >> thanks, chris. stephanie gosk first reported the turf story for nbc

news, and she's going to have a followup coming up on "nbc nightly news" at 7:00. a grand jury has cleared a prince george's county candidate for maryland state delegate who had been used of sexually abusing a child. a woman claims mike heaviman molested her daughter on his good morning. only on news4, he talks to tracee wilkins about what it's like living with those charges. >> there's always going to be that little dark spot in the back of the mind. what if it's true? what if it could be true? >> reporter: michael heffman says he's worried he'll be spending the rest of his life defending himself after he was charged with sexual assaulting a child. >> it's like the ground has fallen out under you. >> reporter: he's an attorney, author and republican candidate for maryland state delegate in prince george's, now cleared of those charges. they were brought by a woman he hired to care for his elderly father. the woman claimed that heffman sexually assaulted her 8-year-old daughter on his upper marlboro farm. the case went before the grand

jury last week and chose not to indict he ffman, clearing his name. >> obviously, those hearings are confidential. so i can't go into any reasons they gave specifically. >> reporter: there were issues of the accusations. for instance, allegations the assault happened in a barn filled with hay. heffman says he does not have any hay on his property. news4 learned that just two years ago, the mom who we will not identify in order to protect her daughter, was found guilty of faking her own abduction to get out of a court battle surrounding allegations of fraud and forgery. that case also involved another person she was caring for. heffman says he wa lest victim. >> a lot of people have been praying for me, and i think my prayers have been answered. and i want to pick up my life. >> reporter: mr. heffman says he found this care giver online through a service. why he believed this could happen to anyone. in upper marlboro, tracee

wilkins, news4. he suspended his campaign while he dealt with these allegations. but now he has renewed his bid for the maryland house of delegates. news4 did try to reach the mother who brought these charges, but our efforts were unsuccessful. now to the latest on the ebola outbreak. this evening, a dallas county sheriff's deputy is getting an all-clear. health officials say michael monnach's blood test results have come back negative. he had contact with thomas duncan, who died earlier this week from the virus. duncan's family remains in isolation, meanwhile, but none have shown any signs of ebola. six military planes have arrived in liberia, with more marines and aid. the world health organization estimates at least 3800 people have now died from ebola. live at the airport, a lot of people are probably tweeting and chatting online about their travels. but we'll explain how the comments from one traveler ended

with a pilot getting a sobriety test, and someone else getting kicked off the plane. looks just fine outside right now. so you might think, okay, it's okay to wash the car. but uh-uh. don't do it. because we've got some wet weather in the forecast next couple of days. just wouldn't be worth it. i'll tell you, the drive periods we could have and how much rain we're expecting.

if you're commute takes you along i-95 in northern virginia, you know how bad traffic has been over the past couple years. >> an announcement tonight should put a smile on your face. the new express lanes may open early, maybe as soon as december. northern virginia bureau reporter david culver went behind the barriers for a tour to see what you can expect. >> reporter: driving outside of rush hour. this is what we sat in today. sluggish traffic along 95 north and south. all caused by the express lanes construction. during the rush, it's sometimes even worse. first 4's traffic melissa melai warned you this morning. >> headed out of stafford county any time soon, we're slow, open up and get slow again near dale city. >> officials tell me today the construction here will soon end. and better yet, these lanes will soon open. it comes after more than two years of backups and lane closures, along 95.

>> great news today is that the 95 express lanes are going to open as early as december 2014. >> reporter: the express lanes stretch from edsel road to the garrisonville exit in stafford county. building these lanes wasn't cheap. nearly $1 billion. and to use them is going to cost you. they'll operate much like ones on 95. no toll booth, just ez pass sensors. >> 20 cents a mile to 80 cents a mile, depending on what's happening on the road much the prices change real-time. >> leaving northern virginia, heading south has been from an hour to forever. >> reporter: senator mark warner also toured the site today. >> i think it will be a dramatic improvement. it will be costly. nothing comes free. there will be tolls. >> reporter: perhaps the most confusing times to use the new express lanes will be during the hov hours. at 6:00 tonight, i'll walk you through what you need to know before cruising these new lanes. along 95 in northern virginia,

i'm david culver, news4. another police shooting sparks new violent protests. but it's where this shooting happened that has people across the country so upset. good, bad, you're letting the airlines know about it with tweets and posts. but who is responding, and will your tweet get answered? is i'm erika gonzales. join me for a behind the scenes look at the social guide, next.

in cases of rape and incest, just like the right-wing republicans in congress. they want to overturn roe v. wade. so does she. "i think roe v. wade should be overturned." barbara comstock even voted with right-wing republicans to require women seeking an abortion to undergo transvaginal ultrasounds. that's all i need to know. i'm john foust and i approve this messge.

a new hampshire woman is accusing jetblue of kicking her off a flight, all because of what she tweeted. >> lisa carter knight posted that her flight in philly got delayed after the pilot accused

another passenger of accusing him of drinking. so she started posting pictures of the plane and she started describing the situation. jetblue says the pilot was tested and was cleared. however, when it came time to reboard, carter knight tweeted that jetblue denied her access. she did get a refund, but says the airline wouldn't book her on another flight. jetblue tells us she chose another airline, adding that her tweets weren't the reason she got booted, but rather her behavior at the gate. that the crew felt could escalate in the air. you facebook or tweet an airline, and the response is almost instantaneous. social media is now interwoven with customer service. >> that's right. but just who is the wizard behind the curtain? news4 consumer reporter erika gonzales is here to explain. >> labs, centers, home offices. airlines have digital teams set up in a number of areas across the country and at all hours of the day or night.

what happens when you @ an airline? look familiar? perhaps this is you. feverishly typing away on social media. now more than ever, digital is where it's at. and the airlines are no exception. >> the speed at which they want information has really accelerated over the last couple of years. and so i think that really is the challenge. >> reporter: i go behind the scenes with a number of age airlines so you could see who responds to your tweets and posts. jetblue, delta and ashley petit with southwest airlines said yes. >> the listening center is our version of a social media command center. >> reporter: recently a minnesota man was briefly removed from a southwest airline plans after tweeting the name of an agent he said was rude. >> you wait here, i'm getting a supervisor. >> reporter: southwest tells me, that decision was made by local agents. i'm told flyers should not be frightened to express their thoughts, positive or negative.

and that cases like watson's should not be experienced by other passengers. watson was offered travel vouchers almost immediately and later had his entire trip reimbursed. >> there was a question about policy that the customer was essentially upset with us about, and so we were able to talk with the customer, make things right in his mind. >> reporter: this is delta's social media lab in atlanta. @del @deltaassist is monitored 24/7 in english and has also specialists in spanish, forch portuguese and japanese. the twitter sphere in 2008 and now receives more than 3,000 tweets a day. it takes 22 people to hold down this fort. jetblue came on the twitter scene a year earlier in 2007. behind the scenes of this major airline tweeting and facebook machine are these faces. more than two dozen people that work from home. on a favor weather day as the company puts it, they can

respond to a couple thousand tweets. but when things get rough, it can be more than 10,000 a day. but not every tweet gets a response. in fact, only an average of 15%, says jetblue, adding, quote, and when we do respond, our team does so thoughtfully, preferring quality of responses to quantity. southwest has a similar approach with a staff of eight and they can do it in about ten minutes. >> they're all customer relations employees, so they have training, tools and empowerment to help our customers, just like a regular phone rep would or someone who writes in or sends an e-mail. >> reporter: so if you're not happy, who or what dictates how much of a voucher upgrade or refund you get, if any? one of these people. one case at a time. the next time you board a flight and you need some help or maybe something went really, really well! or really wrong and you want to know who is standing by, well, now you know. pat? >> erika gonzales.

thanks. if you drive or walk in arlington, you may have seen these ads on the back of several metro buses. one reads "are you ready? it's time to make a plan." another says, "it's safe, stay in place." they caught our attention, so we tracked down the group behind them. arlington's office of emergency management. officials launched the recent campaign to prepare those who live, work and visit arlington, should there be a terror attack or natural disaster. >> we decided that we needed to emphasize, you know, if you're safe where you are, stay where you are. we have all been taught to evacuate. the fire drills, all of that. but in very rare situations should you leave your premises. >> the ads will stay up for an entire year. always good to have a plan. and for the next few days, that's probably going to include grabbing an umbrella. >> umbrella and a raincoat, veronica? >> looks like we could get an inch of rain.

but that's spread out over a five-day period. so a little here, a little there. maybe more there and that more is coming, i think, friday night. so not a lot of rain here for the next 12 to 24 hours. we're going to see a little isolated shower into areas of west virginia. you can see that rain advancing on storm team 4 radar right now. morgantown to elkins area right there. boy, that was a lot of squiggly squiggly. all right. that is all advancing eastward. so right now if we get a little isolated shower, it will be brief, light. that means some damp pavement in spots mainly west of d.c. around fauquier county, around areas of frederick county in maryland. 55, the temperature starting out early tomorrow morning for your commuter impact forecast, if you're driving. and that means then for the late afternoon, evening hours, roads could be wet and use caution. temperatures into the mid 70s. so i think by afternoon and that would be mainly down to the south. so light showers coming our way throughout most of the day tomorrow. heavier rain is for friday

night. here's your 6:00 to 8:00 p.m. temperature. 65 degrees with rain, yes, and more of it on the way in between 8:00 and 10:00 p.m. there could be some pockets of moderate rain i think mainly south and east of d.c. 60, the temperature. we're going to start cooling fast. but nothing like the temperatures we're going to see early sunday morning. the other thing we're going to see coming our way for friday is fog. look at this. this is at 2:00 tomorrow. the cloud cover, yes, across the area. some light rain showers scattered and that fog steps in for friday night and saturday morning. we could be doing it all over again for sunday morning, maybe monday morning. so if you're going to pick a pumpkin with the kids over the weekend, right now, saturday, a wet ground with a few showers, especially early. 65 the temperature and 63 on sunday with a chance for some showers. chilly, yes. i think you're going to need a jacket if you're going out on sunday. the army 10-miler starts out at 47 degrees with that race kicking off at 7:50. 56 degrees with a chance of a

few showers by the afternoon. look at this. monday, the high 73. it's going to be in the 70s, most of the early part of next week. but still rain chances. and we might even have an isolated thunderstorm on tuesday. so on anoff wet weather, don't wash the car. guys? >> all right. thanks, vj. the national park service unveiled a rare photo today of one of robert e. lee's slaves. she is a woman who helped save his arlington home. celina gray was the head housekeeper for lee and his family. she worked at their home, which now sits above arlington national cemetery. this picture of her and her two children was found on ebay. a british seller stumbled upon it at a yard sale. and a nonprofit bid $700 for it. gray is credited with saving heirlooms in the home. the photo was only the second-known photo of slaves at arlington. another teenager shot and killed by police and it spoorar

another protest in missouri. why this case is a vivid reminder of the michael brown

a new york city police officer is facing accusations of stealing more than $1,000 from a man he stopped to question. it happened a few weeks ago. but video of the incident was just released a short time ago. here's another story we want to tell you about. you may not get to take a selfie with ellen and other

celebrities. but you can pay to have an academy awards experience. it's available in the 2014 neiman marcus christmas book. $425,000 will get you a trip that includes a preoscar party spa treatment and other customized events surrounding the awards show. the package does not include actual entry to the show, unfortunately. president obama is now out west touching down a little over an hour ago. tonight the president is attending a 1,000 to $32,000 a ticket fund-raiser, hosted by oscar winning actress gwyneth paltrow. according to "variety" other fund-raisers are planned during the california trip. this afternoon, the president is speaking at a town hall for a business supporting startup companies. now to a heartbreaking and inspirational story out of pennsylvania. two expectant parents made an emotional farewell to their baby today after taking him on a series of adventures. earlier this year, jenna and dan

haylee found out their unborn son shane had a rare terminal birth defect. so they spent the pregnancy traveling to some childhood places on the trip that became known as shane's bucket list. shane was born this morning. he lived for four hours before he died. on their facebook page, shane's parents thanked everyone for their prayers and their support. they say shane had a beautiful life in the arms of his parents. they say he had a beautiful life and that those who loved him loved him unconditionally. and that's news4 at 6:00. at 5:00.

tonight, new details about the man linked to the disappearances of two virginia college students. why police questioned him five years ago, and what they just found two weeks ago. a crime that has handguned our region for nearly 40 years. the question is whether the hunt for the killer will end 800 miles away. plus a d.c. police officer turned pimp heads to prison. what was said in court and why one teen is now threatening to sue the d. curriculum vitae government. we begin with the fight against ebola in the u.s. doctors in texas now say the sheriff's deputy who was rushed

to the hospital yesterday has tested negative for the virus. that comes as the u.s. is sending two military planes to liberia, taking aid and soon up to 4,000 troops will be headed that way. all this follows a grim new statistic. the world health organization says more than 3,800 people have died from ebola. >> we have team coverage tonight of prevention efforts around the country, and close to home. we begin with chris lawrence. he's at our live desk. chris? >> you can imagine the city of dulles has been on an ever -- [ no audio ] health officials say they used an abundance of caution in bringing sergeant michael mono to the hospital after he was sick. he had been in the apartment of thomas eric duncan. >> the dep w