feeds from all of our news crews. we expect to hear very shortly about 5:15 from the ntsb about their investigation. >> we're going to be with you for the next two hours as the situation in philadelphia plays out. >> the images are stunning and the stories are harrowing. the first clues about why are raising more questions. we have a team of reporters trying to get answers for us from d.c. to philly. we get right to wendy, a block from the crash scene. >> reporter: we're here at the crash scene about a block away. we've been looking at the cranes trying to shore up the power lines that were hit by the cars when they came off the track. then the same cranes will be used to upright the train cars. we've also seen a flatbed truck go in with new track. this is the busiest corridor in the united states.

as the ntsb investigates they need to get more trains moving through. federal investigators say amtrak 188 was traveling more than 100 miles an hour before it went off the tracks. this is important. that's more than twice the speed limit of this area where it derailed. at this point, there are seven confirmed deaths. more than 200 people hurt in the crash. more than 50 of them have fractured ribs. joining me now, our transportation reporter adam tuss who has been on the scene since 3:30 this morning. what do you know now? >> since last night really everything with this incident this investigation start pointing to the speed. that's what we're seeing. as you just. over 100 miles an hour. the train was supposed to be going 50 to 60 miles an hour. take a look at this video that we just got in from the ntsb.

investigators on the scene taking a look at the wreckage. the absolute damage devastation which is a word being used so much here in philadelphia about what happened. and here's what we know. the train traitor, the engineer is going to have to be questioned about what was going on. because it appears that the train was in fact going way too fast. the black boxes have been recovered and are being reviewed by the national transportation safety board. we've learned there were front video recorders andly the their may even be front and rear video recorders on the train that they'll give us new information about what was happening in the moments before the crash. there's a lot of new information that's going to come out. the ntsb is going to brief us in about 15 minutes. i think what we're going to hear a lot about is speed. that has been as far as everything that we've heard. the ntsb now saying over 100 miles an hour. >> that's a lot. a lot.

very close especially if you're close to a section of curve. when you look at the rail cars, how they flipped and tumbled over. the first hand accounts of the trains shuddering coming to a stop. some passengers on board saying that they were riding along one minute and then they were tasting dirt. it happened that fast. so we'll have new information in about 15 minutes and then we'll bring that to you. >> reporter: thank you. the grief today at the naval academy and in new york city where a woman has lost her only child. pat collins has that story of that victim in annapolis. >> reporter: wendy, in annapolis, this is normally a time of great anticipation and joy. you see they're getting ready for commissioning week. the blue angels fly over the crowd in big celebrations but not today. today a great sense of sadness as they learn that justin zemser a member of the

midshipman family died in that terrible train crash. we begin our story now with his mom. >> he was wonderful, absolutely wonderful. everybody looked up to my son. and there's no other words i can say. >> reporter: justin zemser was a rising star at the united states naval academy. he was 20 years old, a sophomore here with a 4.0 average. tuesday, he was on leave from the academy, on his way home to see his mother in rockaway beach, new york. when he died in that terrible train crash. >> this tragedy has shocked us all in the worst possible way and we wish to spend our teem with his family and friends. >> reporter: here is his mom at a football game. he played wide receiver on navy's football team which competes in the light weight varsity league. zack is the quarterback on that

team. he said he'll miss his friend and teammate. >> he was one of my best friends at the academy. a very hard working kid and he is going on leave a legacy here. >> reporter: what will you remember most about him? >> his smile. he had a smile could light up a room. and he always believed in me even when i didn't believe in myself. i'm going to remember that for a long time. >> reporter: now the impact this has had on the midshipman family more on that coming up at 6:00. now back to you. we've got some incredible video now of the moment that amtrak train derailed last night. this is surveillance video from a nearby business. you can see the train speeding by at the top of the screen. seconds later, sparks light up the night sky as the train runs off the tracks. you can see those bursts of light even better from this angle. we told you the train was traveling more than 100 miles an hour when it came off the rails. that speed was determined from

this video which shows the 660-foot train entirely pass the camera in just five seconds. we're also getting a more personal look at the life of one of the people killed aboard the train. people who worked with him spoke today. here is what a co-worker had to say about soeshld press staffer jim gaines. >> whenever you see him, he'll hug you. he will tell you something nice about yourself. he'll say i saw you did this. or hey, do you have time for lunch? and invariably, it is not even an exaggeration to say he would do things to make your day better. probably the most pointant thing to say was remember jim. be kind today. >> now amtrak service still highly impacted today. there's modified service from d.c. to philadelphia but no service between philly and new york city. amtrak tells us it is likely

that will likely be the case tomorrow. and we're hearing the stories from the people who made it out of the wreckage from the derailment. many of them doing so with significant injuries. in a state of shock. shomari stone live in philadelphia with the story of one man who crawled to safety. shomari? >> reporter: i talk to some passengers and they take this commute quite frequently. they'll come to d.c. and they'll have conferences and business meetings. then they'll head back to new york. they knew something was wrong yesterday when that train was coming and then all of a sudden it jumped the tracks. many say this was quite a shock to them. and passengers on amtrak 188 tell me they were relaxed before they felt the train speed. let's roll some video. jeff cutler said he felt the train vibrate and speed. he was sitting in the second car from the engine. he said he felt his body lift when the train started to jump the tracks.

luggage, ipods, the car turned a full 90 degrees. he burned his face. he believes it is a carpet burn. he's know sure. he crawled on the ground and a first responder rescued him. let's hear more about his terrifying ordeal. >> the first thing that went through my mine. am i in one piece? can i move my arms? can i push myself up from this position i'm in? do i have my legs and feel my legs and can i move my legs? and i could in all cases. and i was hearing around me people saying they can't move. i can't breathe. can somebody help me. >> reporter: now you hear more from jeff along with a man from arlington named caleb. he was actually trying to go from d.c. all the way to new york. you'll hear from both of them tonight at 6:00. we'll continue to bring you the latest updates from philadelphia. live in philly shomari stone.

thank you. terrifying awful, chaotic. those are some of the words used by other passengers on the train last night. >> keep crawling. crawl forward, sir. >> this is cell phone video that captured the frantic moments after the crash as people tried to escape in the dark. "nbc nightly news" producer janelle richards was one those on board. >> smoke started filling the kafrl i thought i have to get out of here. first thing i saw, i looked to my left and there was a woman in the aisle and she had blood streaming down her face. i asked her, are you okay? she said i'm okay okay. >> federal accident investigators say the train was going more than 100 miles an hour before the derailment. >> there's a news conference underway by a member of the national transportation safety board board in philadelphia. let's go there. >> our thoughts and prayers are truly with them.

ntsb investigators began arriving in philadelphia between 4:00 and 5:00 this morning and the majority of the go team was in place in philadelphia by about 9:30 this morning. upon arrival at the scene we coordinated with the local officials, the first responders and then we conducted a pretty thorough walk-through of the active site to get an idea what we're dealing with. sort of lay of the land. at noon we held an organizational meeting where we established our investigative protocols and parties to the investigation. the investigator in charge is mike flanagan. he has over 40 years of railroad experience and he has more than 15 years of accident investigation experience with the ntsb. he is leading a multidisciplinary team of accident investigators that will

be looking into a track, the signals and i'm talking about the train control signal system the operations of the train, the mechanical condition of the train to include the brake system recorders, survival factors, and emergency response. we have experts from operation of disaster assistance. they are here to facilitate the needs of victims and their families. here's the factual information that we presently have. last evening, amtrak 188 an amtrak northeast regional train, departed philadelphia's 30th

street station at 9:10 p.m. bound for new york city's penn station. the train consisted of one locomotive and seven passenger cars and according to amtrak there were 238 passengers and a crew of five for a total of 243 occupants of the train. approximately 9:21 p.m. while traveling through a left-hand turn, the entire train derailed. just moments before the derailment the train was placed into engineer-induced braking and this means the engineer applied full emergency brake application.

maximum authorized speed through this curve was 50 miles per hour. when the engineer induced brake application was applied, the train was traveling at approximately 106 miles per hour. three seconds later, when the data to the recorders terminated the train speed was 102 miles per hour. i will indicate these are preliminary figures of speed. subject to further validation. that's our first look at it. it is a pretty complex thing. you don't just press a button and it spits out a speed. we have to measure the wheel speed and put that into a formula but we're pretty confident the train was traveling pretty close to those speeds within one or two miles

per hour. the train had forward facing video cameras. and it had an event date recorder. both of these recorders are being sent for analysis in washington, d.c. there was an initial download of the event recorder. we've released the track back to amtrak and they will begin rebuilding it very soon. the locomotive and all but two of the passenger cars are currently being moved to a secure location where detailed examination and documentation can occur. throughout the next few days the investigators will work on scene to thoroughly document accident site and gather factual

information. we'll be doing more documenting of the rail cars and the scene. we plan to interview the train crew and other personnel. we would like to interview passengers of the train. we will be conducting a site distance test. we'll be testing the signal system, the train control signals. we'll be testing the braking system and a detailed analysis instead of the cursory analysis that i mentioned earlier of the recorders. we'll be doing a very detailed download and analysis of those recorders. our mission is to find out not only what happened but why it happened so we can prevent it from. >> happening again. that's what we're here for. learn from these things so we

can prevent them from happening again. i suspect our investigators will be here for about a week. i want to emphasize that we're not here on scene to determine the cause of the accident while we're on scene. we're not going on speculate our purpose for being here. i like to describe it. we are here to collect perishable evidence which is that information that will go away with the passage of time. that's what we want to do. we can go back and do the analysis later. we have to capture those data very carefully now. i feel like for just arriving on the scene this morning, i feel like the preliminary information we have is robust. we still have a lot to get. you have a lot of questions. we have a lot of questions. and our commitment to you is that we are as we are discovering factual information, we will be i would be looking for a press

conference about this time tomorrow to tell what you we've learned tomorrow. that's the way it works. our investigators are out in the field doing their jobs during the day and they report back to me so i can report to you. i would encourage you to follow us. our twitter handle is @ntsb. as i wrap it up i would like to thank the first responders for all of their efforts. they've been out here only the, through the morning and all day trying to secure this area. we want to thank them for their hard efforts. i will call for questions. i'm going to call for questions. what i would like you to do is raise your handle. i will call on you. once i do please state your name and youroutlet. >> [ inaudible ].

>> have we talked to the engineer. the answer is no. we plan to. this person has gone through a very traumatic event and we want to give him an opportunity to convalesce. >> how long did it take to get up to 106? [ inaudible ]. >> the question is at what point did the train reach 106 miles per hour. our initial examination of the data we have not gone back that far because it is a very detailed analysis of reading those data.

we wanted to find out the speed so we can report those to you. we will be coming up with the time line. that's one of the things we will do. we don't have those exact figures at this point. in the cab of the locomotive. >> there's something called a dead man's switch. you can ask me about that if you want. you have to hit aing to tol let the train know you're still awake. >> we've been listening to robert sumwalt with the ntsb. a couple things jumped out at me. this is from the black boxes. this was an analysis of the black box. going 106 miles an hour and he slams on the brakes. full emergency brakes. hits the full emergency brakes and the train derails. >> that tell you he knew something was up. something was wrong. he was obviously going way too fast. the train engineers, they're required to take a test that asks them about different

sections of the entire track. they are expected to know when a turn is coming. when a curve is coming. so we don't know if he knew right before he saw the curve or whether or not his memory was jogged oh no we're about to go around a left hand turn. clearly the train was going way too fast. 106 in a 50. right as it made a left-hand turn every single rail car derailed off the rails. so that tells me hitting the emergency brake, the operator knew right then and there something bad was happening. >> would it seem a train engineer traveling up and down this busiest corridor of the nation would know where the curves are. am i asking too much to expect them to know that? >> no. this will lead to more questions about what was happening with the engineer before this run last night. before we got here. this train left out of d.c. about 7:10. so we need to know what was happening and made its return

trip to new york city. we need to see what was happening with the engineer. >> it just pulled out of the philly station. let me ask you. what is this dead man switch that i've often heard about? >> i've been talking on amtrak people today. as it is known, the dead man's switch is a toggle. the engineer every 30 seconds or so is supposed to slightly just tap the toggle. press no. that lets the train know that someone is there at the controls. so whether or not that was happening, the train still had to know that someone was there. i think all of this we've been talking about it. it is pointing to a massive massive human error situation. >> let's hear more from mark seagraves. >> reporter: i'm standing out in front of d.c. city hall. i can tell you inside the wilson building behind me d.c. mayor muriel bowser's top visors are

in communication with mayor nutter's advisers. mayor bowser told me she has spoken directly to the mayor of philadelphia several times since last night. as has the mayor of new york city bill de blasio. they were in town today on capitol hill with about two dozen other mayors who happened to be having a press conference on transportation funding and it gave us a chance to ask about what they knew about any constituents who may have been on that train. here's what they had to tell us. >> train 188 originated in washington, d.c. at union station. and we know that there are many d.c. residents on board. i am however, not in a position to read out how many were on board or the status of any of the residents. >> we're waiting for clarification. i understand many families have not been notified yet.

it is a very tragic situation and we fear some of them may have been new york city residents but we haven't gotten confirmation. >> reporter: i just got off the phone with mayor the bowser. she tells me there has been no data on any d.c. residents who may have been injured or killed in that know. jim, back to you. >> reporter: the photos and there are so many photos from this crash show you how violent it is. wave gallery of it posted on our app that we invite to you look at. if you want to join in the conversations in all our social platforms. the

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what davis a day makes. yesterday, nearly 90 degrees. today we're struggling to get to 60 during the day. we've got the cloud cover for most of us. the clouds making their way in from the north. down to the south we've seen a lot more in the way of sunshine. look at the number.

52 in pittsburgh. under the clouds we're really struggling to get to the 60-degree mark. we're sitting at 66. look at the winds. still gusting 25 miles an hour. 60 in martinsburg, 69 in fredericksburg. a far cry from the 90 we saw yesterday. we'll get back there but it will take a little time. look at the lows. 44 in gaithersburg. you'll need to pull the jackets out early tomorrow. tomorrow afternoon, not bad. sunny and nice. just great. 65 to 72 degrees on your thursday. thursday looks great. friday is looking good. a high of 77. the winds shift back out of the south. here comes the heat and the humidity. 86 on saturday. 88 on sunday.

only one day here over the next seven below average. that would be tomorrow. if you like spring that's your only day. >> thank you. we're still working several developing stories right now. >> people are trying to find other means of transportation after that awful train derailment. we talk to passengers who had to change their plans at the last minute. >> and i'm jim handly. we continue to learn more about what may have caused the crash and t

>> reporter: a live look from above in philadelphia at the wreckage below. as the ntsb says it has been making some progress again. back here live at the port richmond neighborhood. the ntsb just wrapped up a news conference. here's what we've learned so far. the train was going 106 miles an hour. twice the speed of the speed limit when it hit that curb. the train engineer clearly knew something was wrong and hit the brakes. that's when the train derailed. also the ntsb says this is all

coming from the black boxes. it has removed all but two of the trains from the tracks. we just saw within the hour a flatbed truck carrying new tracks to rebuild those tracks on what is the busiest corridor for amtrak in the united states. also again, seven people were killed. more than 200 have been injured. >> we've just learned a maryland man is among the missing. bob is the vice president for sale for echo lab. his son is in philadelphia pleading for answers about his whereabouts. this is their picture was posted on the twitter of the 13-year-old boy speaking with reporters and voicing his frustration today. let's hear now from his father

and son mark. >> i'm bob senior. he hasn't been identified yet in the crash. there's supposed to be 200 people injured and in hospitals. seven dead. i don't know how many missing. he is 6'4" blond hair beautiful blue eyes. >> i've seen many pictures on the news. we have no idea what hospital he is at if he is at the hospital. we're trying get to as much information as we can. >> now his father said his son's cell phone was found on the train tracks. echo lab just released a statement out of maryland saying they are concerned about guildersleeve's well being and are hoping for the best. he has been with echo lab for 22 years. jim and doreen? >> thanks. amtrak service between philadelphia and new york city has been suspended until further

notice. >> the crash is creating a chokehold on one of the busiest this corridors in the nation. thundershowers are scrambling to catch a bus or drive. a major hub for buses in the mid-atlantic region. tom? >> when the train stopped, people here grabbed buses. others opted for reagan national shuttle to new york. both were seeing an uptick in business today. especially early planes to new york. rosie kaplan of d.c. is giving a talk in new york tomorrow of she had planned to take a leisurely trip to new york with her son theo on the train. >> it was canceled unfortunately because of the horrible incident last night. >> reporter: she shifted plans and found a seat on the u.s. airways shuttle this afternoon. >> bringing my son so my parents can watch him while i'm at work. >> reporter: are you worried about the trains? >> yeah. the first thing my husband said

what is the likelihood happening two days in a row. if it is something technically wrong, it could happen again. we don't know. >> reporter: a traveller's aide worker sally had a personal interest helping passengers today adjusting to the train wreck. >> a very, very sad thing. i'm glad my son wasn't on that particular train. he went up yesterday. but he went earlier, thank god. and he'll be back by plane this afternoon. >> reporter: back here at union station, buss to new york continue to fill up with passengers who had planned to be on the train. now coming up at 6:00 we'll talk to one family here that got on the traenl in florida yesterday. that god bumped off the train at 7:00 this morning. we didn't talk to them until late this afternoon. nowhere to go. i'm tom sherwood. back to you, doreen. >> thank you. authority stressed this morning how important it is for people who were on the train to call

amtrak if they haven't checked in. some people walked away from that accident. they have a hotline set up. the number is on the screen. 800-523-9101. you can also join the conversation on our social media platform using the #nbc4d.c. tonight we'll tell you what lawmaker are saying. >> we'll talk to a man on the train directly behind the one that crashed. why he says

some members of congress say they have not done well in terms of oversight and funding of amtrak. there's a rage and an ugly dispute over which of the tracks and which of the rail lines should get the most taxpayer money. >> for at least seven years, gridlock has left amtrak without a long term plan from congress. we asked the news4 i-team to find out why and why your safety on the train could be affected. >> reporter: hundred of mile from philadelphia on the tracks in montgomery county this is where the government's dispute over amtrak and the gridlock begins. the capitol limited route which starts from chicago to d.c. where we brought our cameras and

found a fraction of the crowds and passengers we regularly see on the busy northeast corridor route from d.c. to philadelphia to new york. this route is so underused, amtrak lost more than $20 million running it in one year. we found they even lose millions on the food they sell. some of the people who support cutting amtrak's funneling say the agency has been wasting money on lines like this and should instead upgrade on the popular lines in the northeast. >> keeping the money in the northeast corridor makes it a better more reliable corridor for the people who use it. >> reporter: and tuesday house committee agreed to a plan that could cut funding by millions of dollars and did so hours after the derailment disaster. congress remains fiercely divided over what amtrak should be. a heavily northeast train system or a nationwide one. two amtrak earns about $300 million running the northeast corridor trains and lose more than $600 million running other

nationwide routes. because congress can't agree on how or if it should change it has failed on pass a long term spending plan to help amtrak plan for the future. >> you don't have the certainty and the confidence you can do that. you're left to do little things here and there to just tape them together for lack of a better term. that's part of the problem. >> reporter: here in congress interesting heads of powerful committees said it in so many ways. a lack of long term funding can lead to future disasters. >> reporter: the gridlock continues. no scheduled votes in the u.s. senate which means long term funneling and the long term future of amtrak remains a mystery. not just here in washington but to amtrak itself. at the capitol. news4. a lot of people wondering when the cooler air will be here? we got it today and tomorrow and then back to average. the temperatures soaring by the weekend. i've got your forecast.

>> reporter: i'm wendy rieger live. the ntsb says it is making progress. what the black boxes are telling them.

>> reporter: i'm wendy rieger live back here in philadelphia. we have learned a lot about this train derailment. the ntsb held a news conference.

they have a preliminary data from the black box. here's what we know. the train was going 106 miles an hour on a curve where the speed limit is 50 miles an hour. the train's engineer realizing that he was going too fast. hit full emergency brakes and only brought the train down to 102 miles an hour. then entire train derailed killing seven and injuries more than 50. we know that the ntsb has taken black boxes and sent them to washington. and they have turned the tracking back to amtrak. this investigation is going to be ongoing for quite a while. the ntsb expects to be on this crash scene for at least a week. back to you. >> out of this awful tragedy emerged stories of kindness. one woman from virginia was

heading up to new york city to see her grand children shelf blacked out and has no memory of the crash. tonight, she is overwhelmed by the people who rushed to her assistance. >> when i started hearing people i was on my side. then i was delirious and they carried me off. these shoes are not my shoes. somewhere, i lost my shoes. a lady gave me her shoes. a woman walked me from beside the train track to the sidewalk. >> federal investigators stay train was going more than 100 miles an hour. had hospitals have treated more than 200 passengers for burns and broken boenls. michael nutter called the scene an absolute disastrous mess saying he was amazed that so

many walked away from the crash. and 125 firefighters. 200 police officers responded. they are true heroes today. >> we might wanted to point out that the ntsb are begging people who did walk away to get in touch with them. they're trying to get a count of where everybody is. >> such a day on theic and frightening scene. good luck and you're on your own. that's the message one amtrak passenger said he got last night. he was one of hundreds of passengers on the train behind the train that derailed. erika gonzalez has that reaction plus the reaction from amtrak. >> alex levin was on the train directly behind the one that derailed. he was taking it to new york to be with family. he says the trip ended unexpectedly in philadelphia. when he approached the customer

service desk at the train staying, he was told he was on his own to get to new york. >> my ticket does not say i'm traveling from washington to philadelphia. i'm traveling on the expensive high speed train from new york city to washington. >> eventually he wound up having to take a cab to the airport. rent a car there and then head north. amtrak says it is providing refunds but passengers do have to make their own arrangements from travel. you have complaints? we understand. we understand. contact customer relations with amtrak. we're told all complaints will be investigated. when it comes to emergencies, amtrak says it mobilizes managers and additional front line staff. levin said he is still waiting for a refunnel. his train has been canceled and

already refunded but he will have to pay hundreds out of his own pocket out of that rental car. >> we have collected enter rus with people who survived that train crash and combine them into one report that shows how devastating the accident was. it's all in the survivor's own words. we invite to you check it out on our app. doug is back with more on our weather. it almost felt like fall. some areas still struggling to reach that 60-degree mark. we will call it cooler not colder. 65 is all right. we go from cool to cool to even cooler later on this evening. we'll continue to watch as the

numbers fall. currently, 61 rockville. 64 manassas and 66 toward huntingtown. no rain on the radar. the weekend does have a good chance of thunderstorms. the average high temperatures this time of year 75. we get to 71 tomorrow. 68 back toward. tomorrow morning will be a very cool start. taking the bike out early. i should say 5:57 in the morning. the sun rising before that. 55 rather cool at 9:00 a.m. of 67 by 1:00. again, a very nice thursday afternoon. it will start off kind of cool. you may need the jackets. the breezy conditions will come to an end. 71 there. 77 on friday. then everything changes right

back. we see the southerly winds move in. we're talking about temperatures around 86 on saturday and the humidity starts to increase too. we get on 86 saturday. 80 on sunday. any sforms develop could have some locally heavy downpours. same deal on monday and tuesday and wednesday. as the temperatures remain above average. the next six set of seven days right back into that heat. if you're liking the cool weather, enjoy. a big night in d.c. sports. caps and wiz. both in action tonight. but for the caps it is either win it or go home. now with more on thought, diana? >> reporter: do you realize that was the fifth time they're facing them in game seven. >> if you don't, this is what

you want to play for. to play it's fun. >> it's a good idea. not like you're nervous and don't want to play the game. >> this is what we live for. what we play for. we have the opportunity to go to the conference final. it's awesome. >> reporter: also awesome, wizards, hawks tonight. the series tied 2-2. they had whether or not john wall was practicing with the wizards team. tip-off at 8:00. the puck drops here at madison square garden at 7:30. live in new york. i'll send it back to you. >> thanks. we are still monitoring developments coming out of

philadelphia in that deadly had amtrak train derailment. >> reporter: many folks say they're frustrated. we'll let you know why some right now verizon is offering unlimited talk and text. plus 10 gigs of shareable data. (yeah, 10 gigantic gigs.) for $80 a month. and $15 per line. more data than ever. for more of what you want on the network that's #1 in speed, call data and reliability. so you never have to settle.

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a man in new york city was shot and wounded by a police officer after attack the partner with a hammer. it was the end of a six-hour violent crime spree on monday. police say that guy attacked four strangers with a hammer in separate attacks on monday. the police officer who was attacked is said to be okay. the suspect now said to be in critical condition. a woman arrest in the connection with the death of a toddler in south western virginia is facing murder charges tonight. investigators say that hope purdue took off running when her husband called 911 early yesterday morning about a 3-year-old boy who appeared severely beaten. purdue is that child's guardian. deputies found her hiding in a garage yesterday afternoon. all of this happened south of roanoke. for a lot of people it was impossible to get on an amtrak

train today without thinking about the derailment yesterday. >> a lot of passengers said they weren't afraid to get back on the train. >> reporter: that frustration came because passengers said they had to wait hours to figure out when the train would depart with very little information from officials. it's been a long day for a lot of passengers at union station, like laurie. she says she spent the night inside the station after her train was kansas he told. >> we've been upstairs to the buses and back down. and no one knows what's going. on it is really aggravating. >> reporter: it is a sentiment shared by a lot of commuters. >> we're having to go to philly and figure out what to do from there. >> reporter: dana said she's been sit go around for hours. >> we've been walking back and forth. we don't know anything what's going. on it is just hard.

>> reporter: and frustrating. but those who complain to amtrak official say they've not lost sight of the tragic events of philadelphia. >> my concern mostly with the people that had to endure the terrible accident. >> reporter: they just wish they had answers as to when they'll be departing and how they're supposed to get there. >> this is our first train ride. we're hoping it goes smoothly. >> reporter: as we reported for those passengers whose trains were canceled they'll have to make arrangements on their own. amtrak says it will be issuing refunds in certain situations. right now -- >> wonderful. absolutely wonderful. >> remembering the passengers who were killed and those still missing. >> only the pieces are coming together about what led to such a tragedy about the identities of the victims, and how the survivors got out.

>> put together what everybody just went through. that was a very tragic and very traumatic experience. there was a lot of healing that needs to take place. >> right now, it appears that speed was one of the reason for that awful derailment of that train in philadelphia. >> right now, seven people are known to be dead including a navy midshipman. several others are missing including a maryland man whose family is pleading for information. ntsb investigators at the scene say they've made a lot of progress in their investigation already and their work is just beginning as emergency crews continue to search the wreckage. >> tonight we're covering all the angles of this derailment and the families who felt the impact of it all. we have team coverage in washington and in philadelphia as well. we begin with wendy rieger who is now one block away from where that train derailed. >> reporter: and it has been 20 hours since that deadly and

violent derailment. the ntsb says it is making progress. all but two of the cars have been taken from the tracks and replacement tracks have been brought in to start replacing the busiest corridor for amtrak in the united states. we have also learned more about two of the victims. justin zemser a naval academy midshipman from new york and only child. and we're hearing about jim gaines with the associated pretty. and they've gotten a preliminary look at the black boxes. adam tuss has been here since 3:30 in the morning. they went right to the point. right to the speed issue. >> speed clearly was the main issue here in this case. we were talking about all night last night. this morning, speed, 106 miles an hour. that's how fast this train was going as it approached a curve.