it is the second leg of a three-city visit today for the pontiff in cuba. >> and tomorrow it's our turn. the pope will visit three cities over six days. but it all starts right here in dc. this trip is coming with a terror warning. >> a document obtained by nbc news shows law enforcement is worried terrorists may impersonate police officers, firefighters, or emts. pennsylvania state police distributed a memo telling officers to be on the lookout for attackers pretending to be first responders. officials fear terrorists could use false i.d. cards and uniforms to enter secure areas. philadelphia's police commissioner addressed the bulletin just moments ago. >> there are no credible threats towards the pope's visit here in philadelphia or new york or washington, d.c. for that matter. since 9/11, that's been something that we pay attention to whenever we have a high profile security event. >> here's how his schedule shakes out. pope francis will celebrate mass tomorrow morning at a shrine in

santiago. he'll go directly to the airport from there, scheduled to touch down at joint base andrews tomorrow at 4:00 p.m. i'll be on the tarmac and you'll see the arrival on news 4 and the nbc washington app. >> adam tuss, meagan fitzgerald and doug kammerer will catch you up on what you need to do. first to jane gray, where the pope's visit continues. >> reporter: there is a unique rhythm. and spirit to this island nation. thirsty for progress and change. and renewed hope now that the visit of pope franciscan begin to quench that thirst. thousands gathered today as francis began the final leg of his cuban tour, celebrating mass in this hitting city. although many cubans believe it's the proximity to guantanamo

bay that drew the pope here. for years he's been urging the u.s. to close the prison facility there. but his homily this afternoon made no mention of politics. instead he focused on the catholic faith. he blessed the city from the hill of the cross. his final stop this evening will be in santiago for a second mass. then francis will turn his attention to the u.s. jay gray, nbc news, havana. metro is experiencing big trouble on the eve of the pope's arrival. another smoke incident interrupted train service today, having people wondering whether metro can handle those big crowds. transportation reporter adam tuss is live outside rfk stadium. adam, what's being done now? >> reporter: service has still not fully been restored to the blue, orange, and silver line. some heavy equipment continues to come in here.

crews ton to try to make a fix to this substation. earlier today this is what it looked like here, a big plume of smoke above the tracks. firefighters had to approach this situation very carefully, because they had to go into a power substation here. and they didn't want to spray down that substation with water and damage a bunch of other equipment in there. metro says of course it understands, with the pope coming, lots of out of towners also coming here, this is not the best time for a situation like this. >> we never want to see this on any day. but we also are fully aware of what's happening this week. and that puts all the more pressure on our power folks and on the personnel who will be coming in here to try to make this right. >> reporter: now, metro says it also knows there's a nats game tonight. they're playing the orioles. they are advising you to drive to a green line station and take the train in from there. back to you. >> thanks, adam. the schedule for the i-95

express lanes will be adjusted this week to make it easier for drivers to it into and out of the district. on wednesday and thursday, the reversal from northbound to southbound will begin around 10:00 a.m. with the southbound lanes open around noon. you'll find a complete list of road closures on the nbc washington app. >> go to the nbc washington app and search for "pope commute." we have a brand-new weather look for tonight and tomorrow. >> guys, we're seeing much-needed rainfall, although it's very light at this time. i think it will continue to be light right on through the night tonight. the good news is it's over by the time it gets to you. >> exactly. it will be moving out, looking better, improving conditions for mid-week. >> right on into tuesday,

wednesday, and thursday. right now, take a look at the radar. most of this is on the light side, and i do mean very light. around the region, back towards the shenandoah valley, towards fauquier and culpeper county, between fredericksburg and dc, really very light rain. that's what we'll continue to see through the evening, so take the breumbrella. on wednesday, no need for the umbrella. the parade on the ellipse, 11, 12:00, 64 degrees, on the cool side. plenty of sunshine, mild, around 1:00. the basilica, the mass that will take place, that weather looks good starting around noon, 80 degrees at 3:00. 6:00, quite nice, 79. wile have more on today's rain and the chances for more possible rain later in the week. >> all right, doug.

first at 4, an alexandria man is accused in this morning's shooting in a home in the hybla valley area. police say two men had been in argument. the name of the victim has not been released. the fbi is looking for two men who disguised themselves and pulled off a major jewelry heist in rockville. they're offering a $5,000 reward. the men walked into the store on veirs mill road on tuesday. one had a fake beard, the other was covered in a robe. they got away with more than $100,000 worth of jewelry. republican presidential candidate ben carson now under heavy scrutiny. the calls for him to drop out of the rate is growing louder. why the campaign says he was misunderstood. our papal visit

keep the umbrella handy, we'll need it for a while longer. and yes, roads are wet, so traffic had been impacted somewhat for the evening. take a look. the rain continues to move through from southwest to north east. we've gone showers around

fredericksburg, warrenton, dc. a wet wave coming through from the northern virginia/carolina border to southern pennsylvania. we keep that rain around for several more hours, so heading to the game, the nationals taking on the o's. just 66 degrees. you'll need a sweatshirt or a poncho as you head for the game. a possibility of a delay as temperatures drop to the mid-60s with rain, again, continuing. the rain intensity, we'll see that start to diminish by 8, 9, 10:00 this morning. showers taper off. the road impacts over the next 12 hours for your evening, traffic may be impacted. cautionary there. for the overnight, it we understand. we give it the green light and dry conditions for early tomorrow morning. still overcast. doug has your four-day forecast in a couple of minutes. now to the big controversy

that is dominating the republican race for the white house. >> we are tracking new reaction right now to ben carson's controversial statements about the islamic faith. today the council on american islamic relations called for every presidential candidate to repudiate carson's views. >> and we ask mr. ben carson to withdraw from the presidential race because he's unfit to lead, because his views are in contradiction with the united states constitution. >> ben carson's comments came yesterday on "meet the press." moderator chuck todd asked whether a president's faith should matter to voters. >> if it fits within the realm of america and consistent with the constitution, no problem. >> so do you believe that islam is consistent with the constitution? >> no, i do not. i would not advocate that we put a muslim in charge of this nation.

i absolutely wouldn't agree with that. >> carson's campaign later said he does not believe a muslim should be barred from running for president. they said carson believes there say huge gulf between the muslim faith and american values. viola davis scores an emmy win. lots of progress remains to the basilica downtown. with preparations for the pope's visit comes

right now, 4:15. several stories are developing in the newsroom. the evening commute is about to get under way, and the new silver spring transit center will be put to the test. we'll show you some of the issues workers had getting around this morning. we'll talk like to "access hollywood"'s billy bush about viola's emmy win. at least one nationals report suggests there may be trouble brewing in the locker room. right now, the entire area is buzzing with last-minute preparations for the pope's arrival. make sure you open our new nbc washington app. it has everything you need to know over the next few days. >> news for her's meagan fitzgerald is at the basilica of

the national shrine of the immaculate conception right now. >> reporter: i've got to tell you, the folks here at the basilica are getting closer and closer to being 100% ready for the pope's arrival. just take a look behind me. every day you see something new. what you're looking at here is the missionary who will be canonized during that mass. with the pope's arrival comes road closures. you've seen warning signs that road closures are coming. near saint matthew where the pope will be on wednesday, no-parking signs are already up. rhode island avenue northwest between connecticut and 17th will be closed. d-dot says to be prepared for several intermittent closures around the church on m street between connecticut and 17th from 11:00 a.m. to 1:00 p.m. wednesday. many folks we spoke with today say while they're excited about the pope's visit to town,

they'll try to stay off the roads as much as possible. >> no. no. because there will be too many road closures and too much congestion on the streets. >> looks great. i know traffic is going to be horrible. but it looks great. >> reporter: several roads around the basilica will be closed starting on wednesday night at midnight, going until 8:00 p.m. on wednesday. of course there's a lot of information to take in, a lot of road closures, and where to avoid the traffic jams if possible. find all that information on our nbc washington app or nbcwashington.com, and search "pope commute." >> with some 25,000 people expected to attend the mass there at the basilica, what do they need to know about getting there? >> reporter: it's a great question. we did have a conversation with officials here at the basilica.

they say doors will open, gates will open at 10:00 a.m. for those folks arriving. take a look at the back of your ticket. there's a list of information telling you what you can bring and what you cannot bring, so you don't have to lose any items or be inconvenienced at all, pat. >> thanks, meagan fitzgerald at the basilica. the silver spring transit center is officially open to business, with 30 bus base to help ease congestion in the area. today is the first day it's handled a full day load. we have more on what commuters think now that it's finally open. first,i iv have to tell you, th little drizzle we had felt like a downpour. >> would he needed it. do we get more, doug? >> we really did need to get rain. unfortunately it's barely a drop

in the pockbucket. you can't even see it falling here, but it is falling, 69 degree right now. we talked about today being a very cool, rather dreary day. this is exactly what we're seeing across our area. take a look at the numbers. these numbers are really quite amazing. 72 over towards easton. that's closer to the water temperature of the atlantic ocean. but you come inland, 54 degrees right now in luray, 59 towards win chester. culpeper at 59 degrees. this is where we're seeing steady rain, only 2/100ths of an inch so far, a very cool, dreary afternoon, especially west of the blue ridge. take a look at hours through win chester, up towards martinsburg. towards dc, waldorf, ammnnapoan everyone around the beltway seeing that rain. beginning to make its way into

fairfax county, around the mousetrap here, around the springfield/newington area, right along the burke center parkway, seeing some shower activity. again, light showers, but fairly steady in those regions. we've got cloud cover socked in here. northeastern flow off the ocean will keep us in the clouds today. in the much in the way of rain tomorrow morning, 8:00 a.m. maybe a couple of showers. but the clouds will be around all day tomorrow for the most part, maybe getting out of here in the afternoon, keeping highs down a little bit. 73 gaithersburg, 73 fredericksburg. not a bad day out there on tuesday. the pope gets here tomorrow. but he's staying on wednesday. wednesday is the best day of the week, 81 degrees at that time, 80 on thursday. much more on the extended forecast including another chance for showers as we head towards the weekend. >> thanks, doug. and thanks to all of you who

joined us for the out of darkness walk in manassas to raise awareness about the need for mental health care and suicide prevention. i was on hand to serve as the m.c. more than 700 people took part in the fifth annual walk in rockville. that walk raised nearly $100,000. both sponsored by the american foundation for the prevention of suicide. >> a lot of money for a great cause. haredskins fans aren't read to kill the coach or the quarterback, but no time to celebrate, this team has another game in three days. >> reporter: that's right, big three monday, everybody getting along. victory monday is over. redskins on the practice field right now for a walkthrough. normally on mondays that's not the case. they have a short turnaround, facing the giants on thursday. after a big win against the rams, what a game for rookie matt jones.

123 yards rushing. kirk cousins calling in and said, happy matt jones today. matt jones day became a hashtag on twitter and was trending modified afternoon. on the heels of this win, a bit of controversy today, a story saying cousins and rt iii not getting along. we'll have that coming up on news 4 at five. >> when is the drama going to stop? >> reporter: probably not a while. viola davis made history at the emmy awards. >> why a fellow actress criticized her on a social media.

breaking news in the race for the white house.

wisconsin governor scott walker is dropping out. he plans to hold a news conference around 6:00 this evening in madison, wisconsin. apparently sources are telling nbc news that the reason is primarily money. walker has seen his popularity plummet in recent months. he was once a front runner. but a recent cnn poll finds him drawing the support of just half of 1% of gop voters. we'll follow this and bring you more of what he has to say at 6:00. >> that's shocking. >> it is indeed. hours after the historical moment at the emmys, social media is still buzzing. >> siviola davis won an emmy. billy bush from "access hollywood" has more. >> you've just got to be

careful. sure you're you right, you send out a tweet, boom, everything collapses on top of you. it was not a well-thought-out tweet. what happened? let's go to viola davis. a first. here we are in the year 2015, some people roll their eyes at the fact that it's now that we're finally celebrating lead actress, the first african-american woman to win lead actress at the emmys. halle berry got her oscar in 2002. i knew the moment was coming. viola gave a great speech where she referenced the great harriet tubman of the underground railroad, great civil rights pioneer. a great, great, beautiful speech. powerful. obviously well thought out. and yes, there was one person from "general hospital" who said it's kind of like the response

to black lives matter, someone saying all lives matter. she's saying, wait a minute, all of us women are struggling as actresses, we're all trying to fight for role, it's not just you, and boy, you got a great role. i don't think it was always so easy for viola. >> jon hamm, eight times, he finally gets it for "mad men." >> seven, and he finally won. i had to hand out the awards on the set of "access hollywood," reading out the names of the winners, it was brutal. jon hamm won the golden globe that year. other than that, he's never won for "mad men," which is an industry favorite, "empire" has 21 people watching it, only 3

million watching "mad men," but "game of thrones" won emmys. how about the win on both sides for uzo aduba? hadn't been done since ed asner in "lou grant" in the '70s. >> this was jon hamm's last shot for the "mad men" role, nice to see him get it. >> absolutely. >> the post-emmys "access hollywood" is always a very special show, so you'll want to tune in tonight. >> it's huge. huge! >> thanks, billy. we'll look for you tonight. we're still working several developing stories involving pope francis. >> the pontiff meets with former cuban leader fidel castro.

hackers have staged a major cyber attack on apple.

right now, pope francis is headed for santiago, cuba, within the past hour he blessed the city of olgine where he celebrated a mass with thousands. we also have a new photo of the pope's meeting with former cuban president fidel castro yesterday. the meeting was relaxed,

fraternal and friendly, according to the vatican. castro gave the pope a copy of his 1985 book, "fidel and religion." >> police, military and counterterrorism agents are on alert in the states. no specific threat has been made but police in pennsylvania have issued a warning, asking law enforcement to be on the lookout for potential terrorists posing as police officers. >> reporter: we're out with the nypd harbor unit as they get ready for what the police commissioner says will be the biggest event ever in his career, and he's seen a lot. the pope will be here at the u.n. with the largest group of world leaders gathered in history. the pope is also hitting dc and philadelphia. we're going to take a look tonight on nightly news at the massive security operation that is underway to protect both him and people that come out to see him. i'm melissa mollet. we'll have a lot of headaches

downtown as far as road closures go. we'll take this step by step throughout the week for you. first thing to thing, from midnight to thursday at 4:00 p.m., going to that big closure right in front of the vatican embassy, we're talking about northbound massachusetts avenue, will be shut down between observato observato observato observato observatory circle and 34th street. we'll have a lot more developing throughout this week. this is the first thing to think about. alternates, q street, rock creek parkway, garfield or wisconsin. remember to allow extra time if you have to be on the roads. a lot of folks thinking about metro instead. allow extra time there. look on our website or the nbc washington app, search for "pope closures." the pope will be welcomed to

the united states by an american public who thinks highly of him. >> nbc's edward lawrence has a deeper look on why american catholics are drawn to pope francis. >> reporter: pope francis steers the catholic church to be more accepting. a new poll shows overwhelming support from u.s. catholics. >> i think everybody feels something special about this pope. >> reporter: pope francis has with just divorced catholics back to the church and allowed priests to forgive abortion. more than half of american catholics want the pope to address being pro-choice or supporti supporting gay marriage. >> regardless of what catholics believe, the holy father

believes that all people are deserving of dignity and respect. so i think he views all issues in light of those circumstances. >> reporter: a pugh research poll found 40% of those raised catholic are no longer in the church. scholars say the way francis talks to followers engages people. >> he speaks in a pastoral way. people are hearing what he's saying out to the street. that's his intention, to take the church out to the street. >> reporter: the pope wants to inspire former followers to return to the catholic church. the pope is very well-liked within the catholic church. 82% of catholics in the u.s. have a favorable opinion of him. edward lawrence, nbc news, washington. >> we took a deep look at what makes pope francis different from other popes, from his stance on the poor to the ring he chose to symbolize his papacy. we posted it on nbcwashington.

use the search term "different pope." it seems like it's slow-moving monday for most of us. thank the gray skies and showers, the first rain we've seen in nine days. easy to see why we're down 2-plus inches for september. we're wet manassas to woodbridge, bethesda to clinton, up i-95. that wet weather will last for a while longer. temperatures will hover in the 60s. 56 in immediapetersburg, feelin fall. temperatures will be warming this week, especially mid-week. then they're right back down again for the end of the week and the upcoming weekend. but don't fear, we're not done completely with warm weather. we'll talk about that later. overcast for the pope's arrival. meteorologist doug kammerer has your hourly forecast coming up.

he lived to be 101 years of age. we've learned the man who created the town of reston, robert e. simon, has passed away. simon started the planned community in 1964 with a vision, innovative architecture, and open spaces, and gave it its name by combining his first initials, r.e.s., with the word "town," reston. it has since become a blueprint for many other communities. simon is also credited with starting community associations. he passed away at his home this morning. again, robert simon was 101 years of age. back to you. >> reporter: i'm mark segraves in northwest washington. just two years ago, police and the mayor held a press conference to say all the

troubles with their breathalyzer system were fixed. now there are new problems, and it turns out the only operable breathalyzer in the city is located here, inside the fourth district police headquarters in upper northwest washington. coming up, why police say it's making it harder for them to charge people with dui. apple reports a major security breach. we'll tell you about the apps that have been compromised.

storm team 4 actually showing some rain on the radar. we haven't seen a whole lot of it in the past couple of weeks. back towards cheyenne an dough i can't valley -- shenandoah valley, i-81, seeing rain in through fairfax county, manassas, fauquier county area. the heaviest is coming into dc in the next couple of hours, could be a little bit of a problem at the nats game as they take on the os. >> thanks, doug. time to check your iphone or ipad. apple is dealing with a major security breach.

more than 85 apps have been compromised and the company is removing some of the most popular apps in china. they say hackers tricked chinese app writers to include mal-iicis code. this is pretty unusual. up until now only five malicious apps have ever been found in the app store. oxford house is celebrating its 40th anniversary this year. it's a nonprofit drug and alcohol recovery program that started with just one house in silver spring. it now has 1900 houses in 40 states. it's helped thousands of people. the group credits that remarkable growth to nbc's meredith vieira, who did a report on oxford house on "60 minutes" in 1991. today they thanked her in a special way. >> that video and what you did for us affected everybody.

but i'm not alone. [ cheers and applause ] >> some of the people featured in that original story and dozens of others from oxford house filled the audience of the "meredith vieira show" that aired today. meredith was clearly surprised and moved. the "meredith vieira show" airs on fridays at noon on nbc 4. the first evening rush for the new transit center in silver spring. why people this morning were asking, where's my bus? [ female announcer ] business travel isn't just about the going.

it's also about the going home. and being connected all along the way. whether you're working or recharging, do business travel on your terms. acela. take off.

news 4 is hard at work updating developing stories in the newsroom. >> wendying reeing r rieger is

desk. >> the pope left santiago, meeting tonight with bishops at a seminary in cuba's second largest city. the pope performs mass in santiago tomorrow morning, meets with some families there, and blesses the city. then he's headed our way, to joint base andrews. much more on the final preparations when i see you on news 4 at five. cool and cloudy today, feeling more like late october. good thing the pope isn't visiting today here. he'll have more seasonable conditions coming up for tuesday and wednesday of this week. we're overcast now, 68 with showers falling throughout the area. we'll hold in the mid-60s by 7 to 9:00. by 9 misdemeanor, the 65-degree

mark as the rain ends. right now, heaviest rain hitting 66, right around 495, route 1, 301. wet traveling here for the evening rush. if you need to be somewhere within the next couple of minutes or hour or so, make sure you leave early. tomorrow morning we're dry, but there could be some patchy fog. in the mid-60s again. temperatures tomorrow afternoon will be warming up. here's why. we'll start to see a little bit of break in the cloud cover. but by noontime tomorrow, can't rule out an isolated shower but for the most part we're dry. temperatures late during the afternoon will be a little higher today. instead of trapped in the 60s, we're around 75 degrees inside the beltway. wednesday, the pope makes his way around the area. beautiful conditions, sunshine, a nice fall day coming up. 74 degrees at noon. then we're up around 80 degrees by 3, 4, 5:00 on wednesday

afternoon. temperatures down south, 77 cull 73 pepper. here's a look at your storm team 7-day forecast. back to a cool pocket for the week. we're talking about a storm system that will be moving up the coast. we'll talk a lot more about that storm coming up for news 4 at five. >> thanks, v.j. new details come out about how baby doe indicted. her remains washed up on a beach in june. alycia rodriguez has our story. some of the details coming out of this case are very tough to hear. >> reporter: the horrific details of the tormented life and death of two-year-old bella bond were too much for many in the district court yesterday. the toddler's mother told police

her live-in boyfriend, michael mccarthy, killed the girl one evening in may because she wouldn't go to bed and he believed it was her time to die and she was possessed by de-mondde momons. >> she found mr. mccarthy standing over bella with his hand near her abdomen. when ms. vaughn looked at bella, her head appeared to be swollen and her face was gray. >> reporter: investigators say they wrapped the child in her zebra blanket and placed her in the refrigerator of their do dorchester apartment. nearly a month later authorities say they dumped her body. >> they dumped her body in the water. >> reporter: but mccarthy says he had nothing to do with bella's murder.

he told police the toddler was in dcf custody. >> they had taken her two daughters previously. he believed her. that's all he was ever told by ms. bond. >> he never looked in the fridge? >> as far as the details are concerned, i can't get into that. >> reporter: bond place she did nothing after her daughter's death because mccarthy held her captive and forcefully shot her up with heroin. >> she didn't have a phone. mr. mccarthy was with her all the time. >> reporter: police say the connection between the computer-generated image of baby doe and bella bond wasn't made until a family friend came forward. >> it's clear to me that it will be shown that the statements made by rashel bond that he killed her daughter are totally untrue and are the product of

her dilution -- delusional and sick mind. five people are recovering from injuries this morning in wax ahappe hacahappen -- waxaha texas after an explosion in their home. so far, no official word on what happened. that's a move to ban medical marijuana in anne arundel county, stopping anyone from growing, processing, or selling the drug more medicinal use. the meeting starts at 7:00 in annapolis. imagine a day when you need 15 minutes to get from dc to baltimore. the baltimore sun company says it can do that. it's opened a new headquarters

in baltimore today. the company billiuilds magnetic levitation trains. arlington police are looking for three men who robbed a crown plaza hotel in crystal city. surveillance videos show the suspects. news 4's pat collins will have a live report from arlington in the next ten minutes. >> reporter: we were the first to report about the downsized and expected closure of laurel, hospital. now more than 100 employees were given pink slips and told to reapply for their jobs. but now we're hearing from the nurses union that there are not enough jobs within the system. many people have complained,

including political officials, about the county executive not speaking out about what's happening with this hospital. we hear from him coming up on news 4 at 5:00 and 6:00. i'm tracy wilkins, news 4. five years in the making, the silver spring transit center opens at last. we have tips on how to use it.

a common question heard again and again at metro's new

transit center at silver spring today: where's my bus? today is the first test of the weekly commute since the center opened on sunday. molette green has more. >> reporter: the question asked over and over. >> where is the 70 bus? >> reporter: in a hurry, some run to bus stops. others run in circles, trying to find the right bay. not the way to start off the day. >> it's not going good. >> reporter: the first rush hour morning for the new silver spring transit center where metro, ride-on and other subtles come under a two-level concrete roof along with taxicabs and connections with metro or marc rail stations, just steps away. >> we didn't know about this. everything is changed. it's really crazy. >> reporter: she's not alone. and help wasn't far. staffers dressed in knee onve s onvests -- neon vests trying to

keep commuters working. >> we've been watching this over seven years. we're excited to have it open. >> reporter: but geraldine and others need time to adjust. >> i have an exam this morning at school. i can't find my bus. >> reporter: metro firmly stands behind its safety. after flaws in the concrete held up the bus and taxi hub and years and drove up the price tack by tens of millions. in downtown silver spring, molette green, news 4. news 4 at five starts now with jim and wendy. we begin with the new details on the pope's visit to washington. >> in just 24 hours, folks, pope francis will arrive at joint base andrews after his trip to cuba, to be greeted by president obama and the first lady. in the next a couple of days, chances are you will be

impacted by the pope's visit. >> but we have team coverage for you to help guide you through the twists and in turns in the city, from the changes there in the roads to the changes in the weather. we'll begin with the mess on metro just ahead of the pope's visit. and breaking news on a fire in the stadium-armory station that impacted service all day. adam tuss joins us now with an update. adam? >> reporter: jim, this just happened in the last couple of minutes. metro has restored service on the blue, orange, and silver lines. the whole mess here outside stadium-armory. now crews are still on the scene, running test trains through here. all of this is coming at a bad time ahead of the pope's visit. as we get ready for the pope, this is not what you want to see on metro. >> there are obviously thousands upon thousands of riders who had a very bad commute this morning. our apologies to each and every

one of them. >> reporter: a transformer that takes power from the power company and converts it to electricity caught fire. it burned for hours. there was frustration throughout the entire day. johnathan krum says he's an hour behind schedule and is just trying to make it hope. >> this is ridiculous. >> reporter: has been the communication been good? >> no. i have to call people to find out what's going on. i don't know what's going on. >> reporter: others with similar stories. >> i've been trying to commute for about an hour and a half now. so i guess, what are you going to do? >> reporter: of course all of this happening at a bad time, everyone being urged to take metro while pope francis is in town. and now metro has to worry about ficti fixing this substation. >> it puts all the more pressure on our power folks and personnel coming in here. >> reporter: one official