now at 11:00, 911 confusion, the audio message one family got while trying to call for help. new details about the black hawk helicopter crash in

board. allergy season at its peak. how bad it is getting and how long you have to wait for relief. news 4 at 11:00 starts now. confusion for a local family during a medical emergency and now a 911 center is warning callers not to hang up even if it sounds like the call drops. >> a man suffered cardiac arrest at an easter sunday gathering. eight people with him called 911 and that's where the confusion started. >> jackie bensen is live with the story you will see only on news 4. >> reporter: we have been in touch with county officials trying to figure out what caused this confusion. what we learned by law the greeting must contain a tone that most of us now associate with being connected to a fax machine. >> you have

emergency all lines are busy please hold. >> reporter: sharon snoeden sdroi describes what she heard when she called 911 to report a family friend needed urgent medical attention. the panic and pressure of the situation led several callers to interpret the loud tone as a failed call even though recordings contained a warning. >> you have reached prince georges county 911. do not hang up. your call will be answered in the order it was received. the following tones are for the hearing impaired. >> reporter: a family friend she had known her whole life. >> let's just go in the house and get the house phone. maybe something with the cell phones. let's go to the house phone. my mother grabs the house pho

she gets the recording. >> reporter: frantically directed her husband to drive to a fire station but the paramedics were already at the house thanks to a neighbor who did not hang up despite being confused by the loud tone. jerry armstrong says his brother is not doing well. >> my brother right now is in the hospital now. and today they are going to take him off the ventilator. >> reporter: she says she wants to make sure others learn from this experience. >> i have this man in my hands. and i know the most important thing is to try to keep this man living. and i gave him everything that i could and i didn't hear nothing. >> reporter: i spoke by phone with the head of the 911 call center last night. she said another concern was raised about the tone last month. tt

despite hearing sounds like that especially if you get cell phone drop out that might be the first thing you hear in the call do not hang up. live in capital heights, jackie bensen news 4. >> thank you, jackie. new tonight we are just learning names of crew members on the black hawk helicopter that crashed at a golf course in maryland yesterday. specialist jeremy tomlin is the one who died. he was just 22 years old from chapel hill, tennessee. chief warrant officer christopher nicholas the pilot are in critical condition at shock trauma in baltimore. army investigators are still trying to figure out why the helicopter went down. things are back to normal on the red line after a truck problem caused massive delays during the evening rush. around 5:00 smoke was reported in the tunnel. the platforms quickly became

overcrowded and got so bad at one point metro started asking commuters to avoid the red line all together. metro says riders are experiencing a more reliable trip this year. the agency says fewer trains had to offload passengers in the first quarter of 2017 compared to the same period last year. metro credits improvement to removing 1,000 and 4,000 series cars and fairly soon we will find out how metro's gm plans to fix the entire system. could release the plan as early as tomorrow and that it is expected to include a dedicated source of funding. if you suffer from allergies we don't have to tell you the last few weeks have been as bad as it gets. there is relief on the way. doug will tell us about that in a minute. first shomari stone has a closer look at our pollen problem. >> ke

hi. how are you? >> good, how are you? >> reporter: scott keller is getting an allergy shot. >> it's crazy. i can feel it. >> reporter: tree pollen is bad this week. >> i want to rip my eyes out of my head and my teeth feel like they are going to come out of my mouth. >> reporter: you have probably seen the yellow, greenish powder covering outside tables, cars and suvs. allergy season peaked over the weekend and it looks like the pollen isn't leaving anytime soon. just ask tom. >> this is our time of year with the highest pollen count. >> house, doors and windows closed. >> reporter: this doctor recommends you avoid outside air as much as possible. i have asthma and severe alle y allergi allergies. he shows us how to use inhaler

your nose. that's a common mistake. point towards the ear and point to the back and slightly up. perfect. >> reporter: of course, the eye drops. >> try to get one drop in each eye once a day. >> reporter: scott keller hopes it rains soon to cleanse the air for both of us. >> there is pollen all over my car right now. >> reporter: tell me about it bullet it is almost basically pointless to get your car cleaned because as soon as it is clean more pollen will likely fall on it. speaking of cars it is recommended you drive with windows and sun roof closed and turn on your air conditioning. shomari stone, news 4. trying to spend as much time inside the car and building as we possibly can. a lot of people suffering. when do we get a break from all of this pollen? >> just walking through the news om

he was. many of us have been especially over the last week. pollen continues to be on the high side but only for the trees. tree pollen way up there as we see explosion of trees. grass, weeds, mold on the low side. high temperatures tonight 72. a beautiful afternoon but that only helps with the pollen. we need rainfall and we have rain down to the south. i'm tracking that rain and will show you what it means for your wednesday and when we will see beneficial rainfall. i have that in the forecast in about ten minutes. police in fresno, california say a shooting spree this afternoon is not linked to terrorism but it may be a hate crime. 39-year-old corey mohammed is accused of killing three people. witnesses say he shouted god is great in arabic during the shooting. all victims are white. police say social media accounts express anti-white

>> unprovoked attacks by an individual that was intent on carrying out homicides today. >> he is wanted in connection with the shooting death of a security guard at a motel 6 last week. he is charged now with four counts of murder. in most murder mysteries detectives are looking for a suspect or a motive. in this case they cannot heed the victim. tonight they are asking for your help. on sunday a woman was stabbed to death and collapsed in someone's front yard. detectives think she was in her early 20s and had on jeans, shirt and knit cap. investigators need to find out who she was. we have more pictures in the nbc washington app. developing now, police are asking for your help to identify the people behind the deadly ambush of this man outside a diner. he was shot and stabbed early monday

20-year-old dennis sanchez. they say he drove the white suv shown in this surveillance video. sanchez can be seen entering the restaurant and sitting down feet away from the victim. police say they are looking for two other men who attacked and released a picture of a person of interest. some in the community believe it is a gang-related killing. >> we have reached out to the northern virginia regional gang task force. it is still too early to speculate whether it is gang related at this time but we are investigating all possible leads and motives. >> you can get another look at that wanted poster on our nbc washington app. we are tracking results in a potentially pivotal special election. with more than half of the results in leading the field crowded with

the vote. otherwise he would be forced to do a two-person run off in june. that is a much tougher challenge considering president trump carried that district in november. the seat used to belong to health and human services secretary tom price. here at home we have learned a democrat is taking the job of a local republican. tonight jackie smith won a special election for clerk of the county court. she took 54% of the vote. long term clerk was republican and recently died. president george h.w. bush is recovering from a bout of pneumonia. the 41st president was admitted to the hospital for a cough that wouldn't clear up. his office released a statement saying the pneumonia has been treated and that the president will stay in the hospital for observation until he gets his strength back. heads up if you are near the washin n

morning. the navy will hold an active shooter drill. the entire base will be on lockdown for about an hour starting around 8:30 in the morning. it's just a drill. next at 11, facebook under fire after the murder streamed live and left online for two hours before it was removed. the social media giant now talking about its social responsibility. georgetown university is apologizing to the defendants of slaves with more than just words. and the chae comngin

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we stand now before god and before you the descendants of those whom we held enslaved and we apologize for what we have done. >> georgetown university is atoning for the sins of its past in an emotional sermoan today the university apologized for owning and selling slaves in order to pay down debts. georgetown invited descendants to campus to hear the formal apology. some family members knew about the connection but it was a revelation to others. >> i have been in d.c. since 2003. to know i have been passing by georgetown all of this time and not realizing the connection it's a surreal moment for me. >> georgetown also renamed two buildings on campus, one

bill of sale, isaac hawkins. the other a free black woman who pioneered education for black people in washington before becoming a nun. as more platforms offer millions of users the ability to live stream from their phones, social media providers are struggling with how to censor what is shared. the brutal murder in cleveland is hardly the only violent crime captured and shared. among many crimes torture of a teen and police shootout. the cleveland video remained online for two hours before facebook shut it down. today facebook ceo mark zuckerburg admitted there is a problem. >> we have a lot of work and we will keep doing all we can to prevent tragedies like this from happening. >> facebook launched facebook live a year ago mark zuckerburg said he wanted to reflect

raw. be careful what you ask for. >> facebook is largest but not onld social media provider encouraging to stream live. the suspect in the shooting shot and killed himself today after a police chase that started in pennsylvania. fairly soon crews will start inspecting a lot of trees around the u.s. capitol. a large branch fell on to a young father today and killed him. house speaker paul ryan shared his condolences. he was working on an irrigation pipe at the corner of independence and first street southeast but the branch fell on him. tree experts will assess other trees to decide whether or not they pose a threat. if you are going to renew your d.c. driver's license you will notice a big change. reports starting in june dmv will put washington, d.c. along the top of all new lice

of columbia at the top. this change is supposed to cut back on confusion. we have reported on a few incidents. people didn't recognize district of columbia as being a valid american driver's license. we heard shomari stone reminding us to keep windows up when driving around with the pollen. >> or in the house, too. you have to turn on air conditioning. >> i think a lot of us have. socked with it across the area today. we need relief from that but we still need to see rain. first off today high of 72. this is over our area earlier. take a look at the sunset. a beautiful sunset. we might get a pretty nice sunrise early. we have the clouds m

now. that is a great picture as the sun sets on the prairie. no prairie here. isn't it nice to watch that. temperatures sitting in the 50s. 57 degrees winds out of the south at 12 miles per hour. still very mild. 61 leesburg. 59 back towards martinsburg. no rain in our immediate area but just back to the west we are tracking that rain on satellite and radar. here come the clouds moving back in across our region. showers down to the south. they are going to have a kind of a tough time getting here. with this front back to the west we are going to see that help pick up that moisture and bring it in. let's time it out. overnight tonight here comes the clouds. the clouds are here, notice the shower activity. i mentioned the sunrise, best right along the chesapeake. back to the west we are socked in with

may want to take the umbrella if you are making your way out west of d.c. best chance of rain early tomorrow and in towards northern virginia. they quickly die as we are going to see dry air continuing. showers a few places. most of the day remains dry. maybe a good idea to keep the umbrella handy. maybe sunshine by tomorrow evening. could be a nice sunset with the right mixture of clouds. tomorrow plenty of clouds, early showers to the west. average high temperatures 68 degrees. 63, a little bit on the cool side. mentioned talking about the chance for washing the car. tomorrow shower possible so 60 degrees with all the pollen on the car you might want to wash the car. 63 degrees during the afternoon. one thing remember cool start so kids may need the jacket. look at our temps right back to 81 on thursday.

most of the area remaining dry. saturday and sunday look at that, rain coming in and high only 56 right now on sunday. kind of a wash out of a weekend. not all weekend long will we be seeing the rain. stay tuned on that forecast. >> enough rain you think to provide relief? >> sunday for sure. >> next week looks great. still ahead, jayson werth yelling at the ump. here is jimmy fallon. >> guys, kevin spacey

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this is the xfinity sports desk. >> dealing against the division rival. nothing to yell about here. >> it wasn't until the end of the game. i will tell you that story. you have to pay attention. >> we always do. >> wait until the end. i know you are nervous about the playoff anxiety. we will get to the post season quest. first to ease the tension, the calming influence of baseball. take your worries to the park and leave them there. it was a good night for scherzer. he left with the lead. nats up 2-0. he is going to add to the lead. that brings bryce harper in

nationals take a 3-0 lead. this is where things get weird. the bases loaded jam for sean kelly. he gets him swinging. that ends the game. you see the nats -- the umpire brings the teams back. look closely. not foul tipped. sean kelly leaves no doubt and strikes him out. nats still win it. jayson werth didn't like the calls. buckner said let's go maple leafs and made jayson werth mad. capitals in toronto. 2-1 series. it's been all three games going to overtime. for a

showing lots of eyes in the hockey world. but they say bring it. >> every team has pressure on them. i think that we are fine with it. we just have to realize that when we play our best games we can beat this time and that's the most important thing. we are in a spot right now where we just have to believe that. >> this team has been really good at responding. we can't look back. we look forward and we look forward to tomorrow and tomorrow should be a fantastic game. you are going to see our best game tomorrow. >> and the wizards go up 2-0. smith practiced today and will play tomorrow. both teams will make adjustments. for the wizards there is concept that they are sparked and spurred by the backcourt. >> we always embrace it and put an extra chip on our

we both understand what is at stake and both understand that the team won't move unless we do. we have to continue to show up each and every night and give ourselves a great opportunity to do something. that's a great feeling. it's a lot of pressure. but at the end of the day it is something we love to do. >> just go out and win. it will be a wild winning wednesday tomorrow. get ready for that. >> you will be there and not here. >> if it doesn't work out that way i'm not here

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that's it for now. we want to say happy early birthday. maybe the wizards will give you a birthday

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[ cheers and applause ] ♪ >> steve: from studio 6b in rockefeller center in the heart of new york city, it's "the tonight show starring jimmy fallon." tonight, join jimmy and his guests -- kevin spacey, senator elizabeth warren, musical gues a