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sam: unis have taken care of the evac, getting the fire under control. ed: spike, the subject and his hostage have taken the service elevator. spike: i know, and i'm on it. the elevator they took is the only one with rooftop access. raf: you got control? spike: i do. we get him to the roof, it's contained, we keep him away from civilians. okay, good. nice. is there a security camera in there too? that's just where i was going. and we also gotta have a phone that we can hear through. (typing furiously) what if he gets out at the lobby and makes a run for it? i've got full override and they go where i say. guys, i'm gonna send down another elevator. it doesn't go to the roof but i can get you through a window. ed: spike, get the uniforms to the stairs with remmy's for me and sam. copy that. sam: 'kay, there's vents for cover. you take the low one; i'll get a higher vantage from the 18th floor. ed: let's move. parker: there's still a chance we can talk him down. jules if he wanted to kill michelle, he already would've done it. there's something else he wants. (elevator whirs) james: (stressed, breathless) come on, come on, come on...

this is a guy who's lost everything. i think what he's fighting for is a situation where he's back in control again. even if it's the last thing he controls. spike: this might not be a dead end. he's got may. it's me he wants. he doesn't believe i don't like him. he wants me, not her. spike: she's the one thing standing between him and giving up. she is the light at the end of his tunnel. the talk's gotta be about her. (elevator whirs) what the hell...? (stabs lobby button repeatedly) what the hell? come on! no, no, no, no. michelle: someone else must've called the elevator. james: i realize that, bright-eyes! it still should've stopped at the lobby on the way up! (stabbing button repeatedly) james, just calm down. we're gonna get there one way or another. stay calm, okay? (whimpers) the most...precious thing in the world to me... and you took her from me!

jules: he thinks cops are messing with him. if we want his attention, he's more likely to listen tohe daughter. use may as a t.p.i.? third party intermedia; a civilian involved in negotiations. raf: it gives him a reason to look to the future. she's just a teenager. why would you do that to me?! james... (screaming) why?! aggghhhhh! you're not getting away with it anymore! michelle: (terrified) james, please! spike, turn the speaker off. (james' screaming voice suddenly cuts out) what're you doing? why are you turning it off? i'm sorry. guys, this could be emotionally traumatic. do we wanna put her through that? i'll do it! he'll listen to me. usually, we try not- i'm eighteen, okay? i can make this choice. please, let me help my mom, or this will never be over. boss, she is old eugh to know what she's doing. spike: raf's right; may's not a kid. she's pretty together. let me talk to him. (opens comm link) go ahead. (into mic) greg, i won't even talk to him if you don't want me to, but if he sees me up there, watching... he cares a lot more about my respect

(elevator dings open, michelle whimpers) subject's on the roof. (michelle cries out, struggling) james: (pounds the lobby tton) come on! (michelle yelps in pain) come! come on! come on! parker: may, we can't ntrol what your father might do. ed: you got me and sam on sierra. there's no way we'll let james harm her. jules: it's worth a try. he's heading into an endgame... if he feels that he can revive his relationship with his daughter... sam: even if it's from jail, it's something to hope for. it'll feel more within reach if he can see her. all right, may. but you have to follow our instructions and sticto the script. promise. parker: spike, bring her to the roof. spike: copy that. let's go, bella. (hard punch, michelle cries out) aggghhhh! parker: sam, you got eyes?

james you know it's over, right? everything changes today. michelle: what changes? james: this game you play, this power game, where your attorney sucks my account dry, where you sabotage my reputation, where you play hide and seek all over the damn city, and your favorite part - where you write down the rules about when i can see my own daughter. i'm not to blame! did you say something? spike: we're almost there, guys. james my little girl is eighteen, for christ sake! i just wanna hear hevoice. i call her and none of my messages get through. so, i'm sorry, but i gotta wonder why. you have her cell phone number? james: you made me do it! i had to track you down and ask you, where the hell is may?! (door bursts open) jules: come on. all right, listen to me. i want you to talk about hope, i want you to talk about the future. look at me. i need you to stay positive, all right? that's all you need to do. we're gonna be right there with you, okay? okay.

michelle: if she's not returning your calls, she's choosing not to. you have to accept that. no! you're a liar! may: daddy?! may! i'm right here, okay? i'm right here. james: (hisses) look what you've done! (rages) look what you've done! the cops, again! you bitch! i need you to get him to focus on the two of you. all right. okay. please, dad, just let her go, okay? it'll just be you and me and we can talk as much as you want. (raging) i have survived, i have pulled through, and every time i think i'm close, you do it again! may: dad, i wanna hear what you're feeling, okay? why don't you tell me! james: when will it be enough?! when?! tell me! ed? weapon's not in play. james: what do you want?! you want me to give up?! what're you doing?! you have to stop it! may, when we shoot, we shoot to kill. it's a last resort.

or do something? it's tooisky. he could fire by reflex. don't give up on words. james do you want me to die, michelle? would that make you happy? would that work for you? sierra two, stand by. on my go. copy. michelle: (sobbing) don't you dare! may! boss?

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and even the "athlete's foot fungus" killer. discover more ways you can use lysol disinfectant spray to help keep your home healthier. may: don't you dare! jules: may, drop your weapon! parker: hold fire! may: leave her alone! this ends now! parker: okay, she's crossed the line. i've got... i've got may. i have james! jules: may, drop your weapon now! michelle: may, baby, no! parker: may, don't do it! jules: drop your weapon! jules: drop your weapon! drop your weapon now! spike: may! back away! back away right now! parker: may, you put that weapon down or we will have to shoot you! (time slows, sounds become distorted) (slow pulsing heartbeat, slow, measured, deep breath)

boss? jules: drop it, may! (gunshot pops and pings, missing) boss, she's active. greg, she's gonna kill him. (gasps) drop it! scorpio. (loud crack) (melancholy cello music plays) (michelle shrieks and sobs)

oh my god... my god... (james sobs) (sobbing) i just wanted to see her... (michelle shrieks, grief-stricken) james: noooo! michelle: oh my god... oh my god... my baby! james: you son of a bitch! you killed her! you killed her! ed: who killed her?! james: you killed her! ed: you did it! you don't call me a killer, you son of a bitch! you did this!

kowalski: so it was a complex situation. ed: it was a complex situation. kowalski: in the audio log, in the last two minutes before scorpio command, there were numerous voices, raised voices, shouted instructions. the impression it gives is... loss of control. (in a low, menacing voice) we had complete control. what you heard was communication between members of my team. the raised voices were our instructions to may dalton, we were... trying to avoid the use of lethal force. there were... two gunshots before scorpio call. yes. you allowed her to fire before scorpio call. she raised her weapon, her grip was unsteady-

isn't that a breach of protocol? you heard the audio. we were trying to get her to stop. noted. your sergeant, greg parker, states... she was in the "tunnel." she steadied her right hand with her left, and prepared to fire a third time. she crossed the line, i took the shot. after your sergeant's scorpio command? at the same time. and are you convinced that all options were exhausted before the use of lethal force? (threatening tone) what did i just say? kowalski: well, thank you for your time. you know the process. spike: she was right beside me in the truck, hocould i not have known? jules: spike, what, are we supposed to frisk all our witnesses? sa okay, may said she and her mom never felt safe, right? that the cops couldn't protect them? spike: that he could track them down anywhere. i remember that. parker: "tobias has done everything so that we can feel safe." come on, from that, we're supposed to know

which she kept with her at all timesjust in case? parker: she should never have been on that roof; that was my fault. spike: boss, don't go there. we all signed off on it. sam: it was a judgment call. spike: she insisted - you all heard that, right? she said, "let me go up there, let me talk to him." parker: that's irrelevant; she was emotionally involved. at wasn't her choice to make. we made that choice. spike: she knew when she said it that she had a loaded weapon. i'm just saying. sam: all right, bean bag rounds. raf and spike, if we sent you from here and here, and we timed it- sam, we don't take that risk, not when the subject has a weapon inches from the victim! sam: i know, but what i'm saying is we missed an opportunity when he was distracted by may coming towards- jules: i was the one who let her run. (emotions rising) i had her, hand on shoulder. she was safe. and next thing i know she's running into the line of fire. ed: all right, stop! just stop. we did nothing wrong. we followed protocol. an eighteen-year-old girl's dead and there's nothing right about that. she was a brave girl.

and it is a tragedy that she's gone. but she knew what she was doing; she was armed. she was an active shooter, and we have a code, we have rules, so that when we are under pressure we function as a tea and we know what to do. this one time, we could've made an exception. we could've taken the risk. we could've shot to wound. jules: raf, that's a slippery slope. raf: okay, you know what? how 'bout i just do us all a favor and say what we're all thinking. we could've just held fire and... let her kill him. (the team's silent) (deadly quiet) no, we couldn't. no, we couldn't. because that's not how it works. we are not judges, we are cops. we're cops and we all - all of us - have to be on the same page. parker: okay, let's all sit down. raf: i get it, all right? i get that's the job- no, no, no! we don't get to wing it. we don't get to choose which rules we're gonna follow;

what we do... we serve the law. now, are you good with that? raf: ed, i respect that this is what you've gotta believe to get through this, after what you had to do. oh man... raf: i'm just saying, if that's the job... (fighting his emotions) look, i am very serious about serving the law, and this last year has been the proudest of my life, but... i just don't think this is the best placfor me to keep the peace. raf, it's been a long day. raf, we've all had days where we've questioned the job- raf: i know, i get that, boss. it's just, for me, this... this can't happen again. it won't happen again. why don't you sleep on it?

i appreciate that, guys. it's um... it's just not a place that i can go. may: my art has wings, love wings that carry me home my heart, it sings, love your name is its song (michelle sobs) should we be parted by winter winds blowing cold (sobbing) i'll give my hand, love clark: hey, dad. how was your day? did you keep the peace?

though they be mighty and fast i will ford over held in your arms at last (shaky, emotional sigh) >> announcer: the following is a paid presentation for lifelock, the best identity-theft protection available. identity theft is the fastest

>> i started getting phone calls from credit collection companies. "you've opened an account he and here and here." they wanted payment. and it was payment for things that i did not do. >> i was hit with 12 different cases of identity theft within three days. how did somebody get ahold of my identity and become me? >> you see those movies about identity theft and, you know, someone living an alternate life and taking over, and i was scared. she had my home address, she had my telephone number, she had my social security number, and she was able to make a purchase for $8,000. >> someone got ahold of my driver's license number and obtained tickets pretending to be me, giving my information to the police officer. my employer told me that i had seven days to clear it up or i would be unemployed. i had to prove that i was innocent because, to them, i'm

something to hide. >> in my early days with the fbi, the crooks would go into a bank with sunglasses and a hat, rob the bank, they'd probably get caught, face 10 years in prison. now they steal our identities. >> announcer: 1 in 4 people have experienced identy theft. your age and your income don't matter to identity thieves. just having a social security number makes you a target. >> cri is changing. criminals have moved into cyber crime because they know the risk's low to them and the payoff is much higher. >> announcer: over 100 million americans have had their personal data exposed, and there's a new victim of identity fraud every 2 seconds. >> we're all vulnerable to identity theft, unfortunately. for savvy consumers who really want to safeguard their overall financial wellbeing, you have to be proactive and take steps to guard against this problem. >> announcer: in the digital age, our information is everywhere, making us all more vulnerable to identity theft. that's why millions of people have become members of lifelock.

protection available. >> it was a very empowering experience for me to have lifelock on my side. >> they're helping protect my number. >> lifelock made it so i can go back to my life. lifelock's there. >> i don't need to worry about this now. i can't tell you how happy that made me. >> announcer: stay tuned and meet top experts in the field of identity theft. learn some of the tricks identity thieves do to steal ur personal information. >> so this is how easy it is to skim this card. announcer: and learn more about how lifelock detects fraud and helps protect you from identity theft. >> detecting fraud is a lot like squeezing jell-o. as soon as you stop it at one place, it squirts out somewhere else. and we've really devoted the last decade of our research specifically to identity fraud protection. >> announcer: find out more about what a lifelock membership means to you and meet some of the lifelock identity protection agents ready to answer your questions, to help resolve identity-theft problems, and to keep watch over your private

>> you have this whole team of people on your side, and you know that you don't have to go it alone. i don't know what i would have done without lifelock. >> when i first got the alert from lifelock, my reaction was actually, "ha ha, i got you." since i'd been alerted and lifelock was helping me resolve the issue, whoever was doing that wasn't going to be able to benefit. >> i was a victim of identity theft, and it wasn't fun. i was on my own. i had no idea what to do. and it was a terrible feeling. but it wasn't as bad as when it happened to my daughter, who was 7 at the time. somebody had stole her social security number. i was furious. future. and so i contacted lifelock because i had heard about them. i looked into what they offer, and it was the best thing i ever did. >> announcer: now let's join lifelock member tom jourden to learn more about identity theft, the fastest growing crime in

with tom is former fbi agent and renowned speaker jeff lanza, an expert in fraud, cyber crime, and identity theft. >> jeff, thanks for being here. >> you're welcome. >> you know, 10 years ago, i didn't even think about idtity theft, but then, unfortunately, i became a victim. and now we hear that it's the fastest growing crime in america. why is that? >> a couple of reasons why it's the fastest growing crime in america -- number one, it's easy to commit, and the bad guys know that. the second reason is, it's very lucrative. so once they get your information, especially your social security number, then it's easy to convert that into cash, to monetize that information. and once that happens, the victim is left with a lot problems. >> i think most people think if they have a problem, their bank or credit card company will just take care of it for them, right? >> well, it depends on what the problem is. if the problem is credit card fraud, someone used your existing credit card number or cloned your card, yeah, the bank will take care of that. but at's just one part of the problem of identity theft. there's a much broader problem, and that is when someone stes

they've got your i.d., they've got your social security number, they apply for these accounts in your name. you don't even know it's happening. you may not figure it out until you get a call from a bill collector, a credit card company that says you're past due on a credit card that you don't even know you had. >> so when you're on your own, you're kind of just blind that this is happening 'cause there's no one out there looking out for you. >> that's exactly right. you know, we have our jobs, we have our family, we have our life. do you wt to take hours out of your day, maybe for days and weeks at a time, to try to figure out how to correct the problems that the identity thief caused? if you were gonna do all that, i don't know how much time it would take or even where you would begin to do that. you don't have the technology to do that. >> so, in general, the advice you would give -- what can we do to protect ourselves? >> the earlier identity theft gets detected, the sooner you can address the issues and stop it from getting worse, and that's where lifelock comes in. they deal with this every day. >> when jennifer learned a fraudulent account was opened in her name, she thought she could easily deal with it on her own.

and prove that i'm the real jennifer, and they just don't believe me. i probably talked to six or seven people. each time i'd have to repeat my story. "i did not sign up for this credit card. i don't owe you any money." that person says, "well, i can't help you, but let me transfer you to this person," and it's just so aggravating. it's like, "just send me to the right person." i almost got to the point where i was like, "let me pay for this $400 and just close the account and let's be done," but the thing is, there were other credit cards out there. you just don't know how deep it goes. when my lifelock agentot involved, somehow she knew exactly who to talk to. i never figured out that, but she knew exactly who to talk to. and she helped me take care of it. >> we work, shop, even pay bills almost anywhere. it's great, but it can also make us more vulnerable to identity theft. jim stickley is paid to think like a hacker. he's been featured on investigative reports revealing where we're the most vulnerable to cyber crime. >> no one thinks they' gonna

but check this out. in a caf\ like this, you know, people have this idea that they're safe when they're online. they feel it's being provided by the local caf\ here, so it should be safe. the reality is, though, that something like this -- this is a wi-fi device -- can be brought to a local caf\, set up right here in front of people without them even knowing it, and instead of them connecting to the wi-fi in the organization, they'll be connecting to this wi-fi device instead. crentials? i've got them. if they type in a password, i've got it. if they type in credit card information, i'll get that, as well. all of this information can be captured by the criminal, and then they can use that information to commit identity theft. i do these scams to show people what's going on out there. criminals are continually finding new ways to rip people off. and the bottom line is, you need somebody in your court. that's why lifelock makes so much sense. >> these real lifelock members all volunteered to share their experience in this show. stay tuned to hear more true stories, learn more about how

out how lifelock can help protect your identity. >> announcer: identity theft is the fastest growing crime in america. are you at risk? you could be if you bank or shop online, have health insurance or fill out medical forms, if you have a smartphone or use public wi-fi, even if you file your taxes online. no matter how careful you are, your social security number and your other personal information is out there out of your control. just detecting the problem is not enough. how do you resolve an issue if you have one? >> i signed up for lifelock. we have someone in our corner to help fight that fight. >> announcer: a lifelock membership means you have a whole team of lifelock identity-protection agents ready to answer your questions, resolve identity-theft problems, and to keep watch for threats to your identity by monitoring more than a trillion data points a day. that's why millis of people have become members of lifelock. it's the best identity-theft

the minute you become a lifelock member, you have exclusive members-only protection services, including 24/7 access to u.s.-based identity-protection agents, real people with experience and identity-protection knowledge to answer your questions, proprietary lifelock intity monitoring with a technology that detects threats to your identity, plus dedicated lifelock restoration specialists to immediately get on the case if your identity is ever stolen and to work with you to set things right, all backed by our $1 million total service guarantee. >> every lifelock membership comes with a $1 million total service guarantee. that means if your identity is ever stolen, lifelock will spend up to $1 million on experts to help set things right. >> announcer: lifelock memberships start at only $9.99 per month. and listen to this. through this special tv offer, when you call right now, you can get your first month free. you'll get 24/7 access to

agents, proprietary lifelock identity monitoring, dedicated lifelock restoration specialists, the $1 million total service guarantee, and so much more. >> i feel like not having lifeck is kind of like not wearing a seatbelt in a car. why would you do it? >> announcer: in in minutes. protection starts immediately. use promo code "free" to get the first month of your lifelock membership free. as an extra bonus, call right now and get this document shredder -- a $29 value -- as our gift. so don't wait until someone uses your identity for their benefit. get your first month free when you become a member today. with memberships starting at only $9.99 per month, there is a plan for everyone. >> with lifelock, i wanted to have somebody on my side who was helping us be proactive and protect our identity. >> announcer: or visit golifelock.com. use promo code "free" to get your first month free, and a

membership. join now. protection starts in minutes. >> so, you might think that your credit card is safe if it never leaves your sight, but the reality is, in the wrong hands, all it takes is a second for it to be stolen. that'll be $7.49. >> great. >> skiing is when a criminal will take your credit card and they'll run it through a device... so, thiss how easy it is to skim this card. sorry about that. ...and then that device is gonna record everything that was on your card. they can then use that information to go out and shop online or even make their own credit cards to make purchases in the next store they go to. i do these scams to show people what's going on out there. criminals are continually finding new ways to rip people off. >> it's something that's out of control. i can't protect my identity all the time with everything that i do. bad people are gonna get your information whether you want them to or not. i have really a teammate in

keeping an eye out for things, things that i couldn't do myself, and having them on my side, and it really is that [sighs] i can just relax and take one worry off my plate. >> the technology behind cyber crime is extensive, but what about lifelock's technology to protect you? well, dr. stephen coggeshall, lifelock's chief analytics and science officer, is here to explain how lifelock's proprietary technology is helping fight identity fraud. dr. coggeshall, thanks for being here. >> my pleasure. >> tell me about lifelock's proprietary technology. >> well, we do a variety of things. and what we do is really cool. we go to our more than a trillion data elements in our data bank. we'll look at all the other things it'connected to in the world, all the other applications we see, we look at what's going on at the address, has anybody else used that social security number, is there something strange about that e-mail? and we gather all that information together and put it through some pretty complicated mathematical formulas, and we come up with a probability score, the likelihood that that's a fraud attempt.

lifelock customer if you see somethg out of the ordinary? >> that's correct. if a member gets an alert, they have the opportunity to say, "oh, yeah, that's me." but if it's not them, if they're sitting home watching tv and they get one of these alerts, they can press a button and contact lifelock, and we start the process of shutting that fraud attempt down. lifelock started from the very beginning specifically to protect our members from identity fraud. that's our reason for existence. >> my cellphone goes off at just past 6:00 a.m. and it's a text alert from lifelock. someone attempted to use my name and soci security number to open a credit card. they filled out an application online with a $10,000 limit. lifelock caught it, notified me, and we were able to stop that credit card from ever being issued because we caught it early enough in the processing phase. >> when your identity's been stolen, you want a knowledgeable, trusted friend on your side to get you out of the mess, and this is the big difference between monitoring your own credit and lifelock.

have a whole team of identity-protection agents ready to watch for threats to your identity, to answer your questions, and to help resolve identity-theft problems. lifelock members like me get a dedicated agent based right here in the u.s. to help resolve any threats to your identity. meet identity-protection agents daniel, pua,nd sarah. they're part of a team of agents who address identity threats and help lifelock members if an identity theft occurs. what happens when a member gets an alert? i mean, when do you get involved, and how does that work? >> once our members notify us that it was not them, that they believe it's identity theft, is when we get started. then you'll speak to somebody like me, and i'll call you and i'll assist you through the whole process. >> we know who to call, what documents are needed, and we get it done much quicker than a member ever could on their own. >> i know the questions to ask, i know the people to talk to, i know the numbers to call, and i can make it just so much easier for you. and i'm also willing to stay on hold for you if you need. >> wait a minute. say that again? >> yeah, i'm willing to stay on hold as long as it takes on your

>> 'cause that is the worst part -- staying on hold. >> it is. [ chuckles ] but i'm happy to do it. >> yes. i am. >> now, sarah, i know that you are a veteran. you, i assume, work with a lot of veterans and people in the >> i do. up until a couple years ago, social security number was on idenfication cards. it's sad that people fighting for our country have to worry about that, but we are more than happy to help and see them through it, to carry the burden, and that way they can focus on the mission, and that's why i love what we do. >> and when you go home, sarah, at the end of the day, what day"? >> i love when i close a case. i love it. and every time i close one and i can't wait to call my member, it really is just gratifying knowing that taking the burden and helping them through the process and being able to make that phone call, "hey, your case

>> what's impressed me most about lifelock is they're also gonna be there to help you afterwards if something happens. the credit monitoring agencies, they're just gonna go, "no, you had an issue. it's on you." whereas lifelock says, "let us help you." >> every single time the lifelock agent, if we've had to ay on the phone too long with the other company, the agent will always say, "let me take this, gela. i'll call you back when i get them back." and i just feel like they respected my time and me. >> they know everything that there's no way i could know. i don't have to think about, "how do i fix this?" i turn it over to lifelock, and they'll help me. >> announcer: identity theft is the fastest growing crime in america. are you at risk? you could be if you bank or shop online, have health insurance or fill out medical forms, if you have a srtphone or use public wi-fi, even if you file your taxes online. no matter how careful you are, your social security number and your other personal information

just detecting the problem is not enough. how do you resolve an issue if you have one? >> i signed up for lifelock. we have someone in our corner to help fight that ght. >> announcer: a lifelock membership means you have a whole team of lifelock identity-protection agents ready to answer your questions, resolve identity-theft problems, and to keep watch for threats to your identity by monitoring more than a trillion data points a day. that's why millions of people have become members of lifelock. it's the best identity-theft protection available. the minute you become a lifelock member, you have exclusive members-only protection services, including 24/7 access to u.s.-based identity-protection agents, real people with experience and identity-protection knowledge to answer your questions, proprietary lifelock identity monitoring with a technology that detects threats to your identity, plus dedicated lifelock restoration specialists to immediately get on the case if your identity is ever stolen

things right, all backed by our $1 million total service guarantee. >> every lifelock membership comes with a $1 million total service guarantee. that means if your identity is ever stolen, lifelock will spend up to $1 million on experts to help set things right. >> announcer: lifelock memberships starat only $9.99 per month. and listen to this. through this special tv offer, when you call right now, you can get your first month free. you'll get 24/7 access to u.s.-based identity-protection agents, proprietary lifelock identity monitoring, dedicated lifelock restoration specialists, the $1 million total service guarantee, and so much more. >> i feel like not having lifelock is kind of like not wearing a seatbelt in a car. why would you do it? >> announcer: join in minutes. protection starts immediately. use promo code "free" to get the first month of your lifelock membership free. as an extra bonus, call right now and get this document

so don't wait until someone uses your identity for their benefit. get your first month free when you become a member today. with memberships starting at only $9.99 per month, there is a plan for everyone. >> with lifelock, i wanted to have somebody on my side who was helping us be proactive and protect our identity. >> announcer: or visit golifelock.com. use promo code "free" to get your first month free, and a membership. join now. protection starts in minutes. >> nearly 50% of american adults have been affected by data breaches. if you're notified of a breach, you're nearly 6 times more likely to be a victim of identity fraud than those who are not notified. and once your information is out there, it's out of your control. that's why you need protection. >> you know, i've always heard

it was so simple, and i actually was kicking myself that i didn't do it earlier. sometimes i even like hearing the ding, knowing there's an alert. lifelock makes me feel safe knowing someone is concerned about my future and that of my children. >> you kno jeff, last time i was part of a data breach, i got this letter, and they offered me identity-theft protection. i mean, what do you think about that from the company that just got breached? >> well, by the time you got the letter, it's already days or weeks have gone by since the company even realized it happened, and they don't usually realize it's happened until well after the breach has occurr. so the point is, it's too late. i mean, you've already had your information out there. it could already be a big problem.

protection ibeing proactive. that's what lifelock does. it helps you figure out if someone's trying to steal your identity, and then if it does happen, they help to resolve it. >> i went to the doctor, and they told me -- i got a letter that there was a breach and that my information may have been compromised. i was very relieved that i had already signed up for lifelock. >> so, here's one scam that criminals will do. they'll buy an 800 phone number, which will actually forward to their cellphone, and then they'll call up and leave a voicemail to you telling you there's a problem with your banking account. they'll leave that 800 number in hopes that you'll call them back. so you should have received a security i.d. when you got your voicemail. so, once they answer the phone, the first thing they're gonna want to do is they're gonna want say you are. for security purposes, i just need to verify your social security number. people are very used to that, so they'll say, "sure, my social security number is" atever it is, and just like that, they have that before people even have a chance to think, "maybe i shouldn't have given that out." yeah, no problem at all. you have a great day. thank you. bye-bye. and just like that, we have her

>> protecting your identity is a smart financial move. personal finance expert, best-selling author, and journalist lynnette khalfani-cox helps r clients with their financial portfolios. here's what she had to say about identity-theft protection. things right. you might be saving, planning for the future, investing. all of those things are great. but if you haven't taken time to protect yourself against the risks that are out there, the very real risk of identity theft, then you haven't really secured your family's finances in a way that's smart. identity theft is a threat to your financial wellbeing because it not only affects your credit rating and impacts your ability to get loans, it could also hamper you in everyday life, and doing things like renting an apartment, getting a mortgage, or even getting a job that you might need. the people who get financial help for any aspect of their lives, whether it's taxes, whether it's managing credit card debt, whether it's planning for retirement, they actually

reaching their goals, and likewise, the people who have pert help to deal with the problem of identity theft, those folks also fare so much better because they have a team of experts who know the groundwork, who know what to do in a way that the typical person just doesn't know. lifelock helps alert you about potential identity-theft problems, and that early alert is crucial because you can take action and do something immediately to prevent the problem from getting worse. >> i've been a lifelock member now since 2008, and i can't imagine being without lifelock any more than i can imagine seatbelt. i mean, if somebody breaks into your house, you can get a new lock. if your car is stolen, you can get a new car. but you only have one identity. you're not gonna be able to replace it. so protect it with the best. >> when your identity is stolen, you just feel so violated and just so helpless.

lifelock, it just -- you have this whole team of people on your side, and you know that you don't have to go it alone. >> we feel protected, and we feel like there's almost like a blanket of security around us. >> it's just really great to know that they are there and we can call on them whenever we need it. >> i would compare lifelock to having that big older brother walking side by side with you on the first day of school so that everyone knows "don't mess with him." >> choosing lilock to protect our identity was one of the best decisions we've ever made. >> this is financial protection that you can't afford not to have. it'sind of like the people who say to me, "uh, i'm too cash-strapped and i can't afford to save." i say, "you can't afford not to save." likewise, you can't afford not to protect your credit health and your identity. >> the value of lifelock t me -- it's priceless. what's the value of your credit? what's the value of your family's credit?

times since 2011. and each time, lifelock was there to help me. i'm gonna be a lifelock member for life. >> what is more important than making sure the only you out there is you? >> announcer: identity theft is the fastest growing crime in america. are you at risk? you could be if you bank or shop online, have health insurance or fill out medical forms, if you have a smartphone or use public wi-fi, even if you file your taxes online. no matter how careful you are, your social security number and your other personal information is out there out of your control. just detecting the problem is not enough. how do you resolve an issue if you have one? >> i signed up for lifelock. we have someone in our corner to help fight that fight. >> announcer: a lifelock membership means you have a whole team of lifelock identity-protection agents ready to answer your questions, resolve identity-theft problems, and to keep watch for threats to

than a trillion data points a day. that's why millions of people have become members of lifelock. it's the best identity-theft protection available. the minute you become a lifelock member, you have exclusive members-only protectn services, including 24/7 access to u.s.-based identity-protection agents, real people with experience and identity-protection knowledge to answer your questions, proprietary lifelock identity monitoring with a technology that detects threats to your identity, plus dedicated lifelock restoration specialists to immediately get on the case if youidentity is ever stolen and to work with you to set things right, all backed by our $1 million total service guarantee. >> every lifelock membership comes with a $1 million total service guarantee. that means if your identity is ever stolen, lifelock will spend up to $1 million oexperts to help set things right. >> announcer: lifelock memberships start at only $9.99 per month. and listen to this.

when you call right now, you can get your first month free. you'll get 24/7 access to u.s.-based identity-protection agents, proprietary lifelock identity monitoring, dedicated lifelock restoration specialists, the $1 million total service guarantee, and so much more. >> i feel like not having lifelock is kind of like not wearing a seatbelt in a car. why would you do it? >> announcer: join in minutes. protection starts immediately. use promo code "free" to get the first month of your lifelock membership free. as an extra bonus, call right now and get is document shredder -- a $29 value -- as our gift. so don't wait until someone uses your identity for their benefit. get your first month free when you become a member today. with memberships starting at only $9.99 per month, there is a plan for everyone. >> with lifelock, i wanted to have somebody on my side who was helping us be proactive and

>> announcer: or visit golifelock.com. use promo code "free" to get your first month free, and a free shredder with annual membership. join now. protection starts in minutes.

presentation for lifelock. the following is a paid presentation for the bissell proht 2x revolution. got a

revolution. got kids? get a bissell. the bissell revolution. got carpets? get a bissell. introducing the amazing bissell proheat 2x revolution. it truly is a revolutionary carpet cleaner from america's #1 brand in carpet cleaners. you won't believe you can get this big, powerful clean from such a lightweight maneuverable machine. all for less than $200. so if you've got pets, kids or carpets, you need to get a bissell. the bissell proheat 2x revolution. with kids and pets, it's easy for dirt, stains and odor causingacteria to get into your carpets. in fact, all that bad stuff can collect in your carpets for years and never come out. that's why it's so important to deep clean your

brings you the proheat 2x revolution carpet cleaner. the bissell revolution makes it so easy to clean your carpets. it's not like any other carpet cleaner you've ever seen. first of all, the bissell revolution out cleans the rug doctor. plus, it's super lightweight. next, it has a maneuverable , low profile design that's also sleek and stylish. it's easy to use and can get to places other carpet cleaners can't. and check this out. it has a special setting that lets your carpets dry in about an hour. just one hour. the bissell revolution is so powerful, so lightweight and so easy to use you can achieve professional results without the hassle of a rental and without hiring a professional service. and with a full range of powerful formulas, bissell has a solution for every cleaning need. keep watching to see how the revolution makes it easier than ever to deep clean your carpets. and learn more out

only deal, including free shipping that makes now the best time ever to buy. so if you've ever wanted a deep clean that smells fresher and looks brighter, it's time for the bissell revolution. hello, my name is jeni bond and if your house is anything like mine, then you get all sorts of messes on your carpets. so here, we have a few of our basic carpet nightmares. kids, they love to draw and sometimes art goes right into the carpet. if you have pets, accidents, they're bound to happen. now dirt can easily get tracked in from outside and sometimes this happens. this is why you need a carpet cleaner. to pick up all the stains and messes right when they happen. the bissell proheat 2x revolution. it's compact.

maneuverable. and it delivers a powerful clean. just look at how it sucks up all of these stains and messes and whatever else happens to be in your carpets. and see how those dirt lifter power brushes combine with the heatwave technology. they're penetrating deep down into the carpet fibers. they're breaking up any kind of set in stains, dirt or odors. and watch how this powerful, full width suction, it removes the whole mess. and so all this stuff that was in the carpet, it winds up right here in this tank. so look at this. it's gross. all the pet hair, the dander, stuff that the kids track in from outside. you name it. now you can get all this out of your carpets. for carpets that look brighter and smell fresher, get a bissell revolution. got a pet? get a

so this is tabitha. i have a long haired black lab. this is roxy. are you done? now some people might come over and not quite love dogs as much as we do. chows are pretty tough on houses. they don't potty train real well. especially in the winter, they're more inclined to maybe sneak off somewhere and go potty on the carpets instead. so having the revolution, we can just clean that right up and not have to worry about those dog messes. the power of it was quite surprising. i'm used to the in store steam cleaners that you rent. and this pulled out more than anything i've ever used there before. and the dirty water gets really dirty so that's good. cause then that's not in your carpet anymore. here's the deal. if you have one of these, you have to have one of these. so i feel comfortable now dealing with my friends again. nothing touches this. it's the best. hi, i'm eric hanen, director of product innovation at bissell. this is our layout. where we test our products to make sure they give

set up a few different challenges today. the first represents everyday use, like a high traffic path from your front door to the rest of the house. this is a head to head test: the bissell revolution against the rug doctor. let's see the difference. machines ready? the revolution cleans going both backwards and forwards, unlike the other machine. this machine has to be lifted, set down, dragged back. notice the dual power brushes dislodging debris and the powerful suction. one side is clearly cleaner. the revolution is doing an incredible job. and because the revolution is so eek and maneuverable, it can clean under coffee tables and other places where the rug doctor can't. in fact, the revolution weighs half as ch as and still out cleans the leading rental. revolution vs. rug doctor, the results are conclusive. so now we're going to see how the bissell

stains. here we have ketchup, strawberry jelly, red wine and maybe a little gift from the dog. yuck. ready? here we go. the dual brushes and powerful suction are making quick work out of that tough ketchup. jams and jellies? not contest for the revolution. red wine. it's disappeang right in front of my eyes on the first pass. and that little gift from the dog? you do not want that left down in your carpet. it's gone. look how quickly the bissell revolution removes these stubborntains. cleans them right up. powerful, deep down cleaning plus a lightweight and maneuverable design. so you can pick up stains when they happen. we know the revolution is going to make your life easier. i'm kathy bissell. i love these guys. they've left me a few

to know a thing or two about deep cleaning. bissell creates products that make your life easier, but they also make products that make it easier for you to have a pet. hontly, if people knew that they could clean up after pets so easily, they would adopt more. and adoption's really important. messes? no, they can't come between me and my pets. i mean with bissell products, you have a mess, you can clean it up. you've learned how the revolution gives your carpet a deeper clean. you've seen it out clean that leading rental unit and remove some of the toughest stains imaginable and you've seen how it's done it all with this breakthrough lightweight and maneuverable design. now here's your chance to order the bissell revolution at this very special price. introducing the bissell proheat 2x revolution. the personal carpet cleaner that out cleans the rug doctor. our dual dirtlifter power brushes have 12 rows of scrubbing bristles that clean deep down in

width suction extracts embedded dirt and stains. the low profile design means you can clean up stains without moving your furniture. and it's so lightweight, you can take it wherever you need to go. variable cleaning modes let you choose how you clean. use deep clean mode for professional results. or choose express clean mode for great cleaning and carpets that are dry in about an hour. the one gallon capacity tank means fewer trips to the sink. bissell offers you a full range of powerful formulas, including options with the fresh scent of febreze and the stain fighting power of scotchgard. and only bissell offers you our exclusive antibacterial formula that's perfect for pet owners. this petri dish shows you the amount of odor causing bacteria found in a typical carpet. but this shows how our antibacterial formula cleans and controls odor causing bacteria. and you can only get it from bissell. for somebody like me with kids and lots of pets, you have to have a machine like this. you do.

of these, you have to have one of these. order your revolution today and you'll get this handy tough stain tool so you can use the power of the revolution to keep your furniture looking its best. and, we'll include our special pet stains tool that removes stains that could otherwise be set deep in your carpet. you'll also receive 3 bottles of formula: bissell's professional formula with scotchgard, our oxyboost formula enhancer for permanent stain removal and our antibacterial formula that targets odor causing bacteria for a fresher, deep clean even beyond what's seen. but hold on, there's more. if you call within the next 27 minutes, you'll receive the stain trapper tool for those extra gross messes you don't want traveling through the hose or the machine. the stain trapper turns the worst messes into an easy job. it's a $50 value and it's yours free. call now and you get the revolution, the antibacterial and professional formulas, the oxy

pet stain tool plus the stain trapper. all for just 5 payments of $49.95. but wait, as part of this special tv offer direct from bissell, we'll knock off one entire payment. so you get all this for just 4 easy payments of $49.95. and the shipping, it's free if you act right now. i'm kathy bissell and i'm proud to be part of the bissell family. for over 135 years, bissell's been a leader in cleaning innovation. now, we're really excited to bring you our most innovative product yet. the bissell revolution will change the way you deep clean your carpets. i've tested the revolution myself, so i know how well it performs. that's why i can confidently offer you our 60-day bissell guarantee. try the revolution for a full 2 months. if you're not satisfied for any reason, just return it, get your money back. no questions asked. but keep it and you'll receive our extended,

right, with this oer, you'll get everything you see here plus a 60-day, money back guarantee and an extended 5 year warranty. and because bissell is committed to happy and healthy pets, $10 from every qualified purchase of the revolution will go to the bissell pet foundation, dedicated to getting helping pets get adopted by loving homes. with this special tv only offer, you get all this for just 4 easy payments of just $49.95. plus, with a 60-day money back guarantee, a 5-year limited warranty and free shipping, there's nothing holding you back from your revolution. call now. for your very own revolution, and to help homeless pets, call the number on your screen. or visit bissellrevolution.com. call now or visit bissellrevolution.com. this is a limited time offer, so don't

and welcome back. in my house, pets are part of the family, but i also love my luxurious carpet for how warm and inviting it makes my home feel. and as i'm sure you know, if you live with both pets and carpets, that sometimes they just don't mix. pet accidents and odors that you don't want to live with actually can remain inside those carpet fibers no matter how much you vacuum. but this is the solution. this is the bissell proheat 2x revolution. now with the revolution, you're going to be able to get professional results whenever you want. this out cleans that leading rental unit. and its lightweight desi is going to allow you to deep clean your carpets without having to move your furniture. so you don't have to rearrange your weekend or pay that expensive cost to get your carpets professionally cleaned. the iceberg test demonstrate what actually happens when your

you spill something on the carpet. one of the first things you might do is grab a paper towel and clean it from the top. kind of blotting it. and it might look clean, right? but there's still a stain underneath the carpet. look how much of the stain is still there. that's why, oftentimes, when you clean a stain on the surface, the stain comes back up through the carpet over time. sometimes larger than it was. fortunately, we have the revolution. we've added professional formula along with the oxyboosting answer to make sure we permanently remove the stain. let's go. watch the revolution remove all of the stain that was under the carpet. not imagine if this was a pet accident. all that mess and odor causing bacteria just sitting under your carpet. that's why you need the deep clean plus

scientifically proven to effectively control odor causing bacteria. with the revolution, stains and odors don't stay trapped in or under your carpet. for tough stains you don't want coming back, get a revolution. it's so much better and so much easier to use than a professional machine that you would rent. it is the way to get those little dog messes cleaned up because then i don't have to pay somebody to do my carpets. this i can just plug it in and go. this thing really gets it done. it's a great tool. it's a great tool. revolution does it. thank goodness for this revolution because it cleans up those messes. now let's talk for a minute about area rugs. aside from vacuuming, i'd be willing to bet that you've never cleaned your area rugs. or if you have, maybe you've sent them to the cleaners or maybe you did somethlig crazy ke sprayin with a house outside, right? with a bissell revolution, it's gonna change all that. i just

mode. now watch. now the dual dirt lifting power brushes. they are working with that heat wave technology and it's really helping to break up all the dirt and the grimes that's inside your carpets. now watch that powerful suction is actually gonna suck that embedded dirt and odor out of your rugs. now you'll be amazed at how much dirt and grime actually comes out of your area rugs. now look at this. when i pull back on this corner, there's no excess liquid. there's not even a single drop. ts is how you can extend the life of your rugs. it's gonna keep them looking newer, smelling fresher. amazing. it's one word for it. i call it the revolution. the carpet dries so fast after using the revolution. you turn it on to the express clean and the revolution does a great job getting the water and the gunk out of your carpet, which is allowing the quicker dry. i was just shocked at how quick you could walk on this carpet. that it was dry. my carpets were dry

deal. if you have one of these, you have to have one of these. introducing the bissell proheat 2x revolution. the personal carpet cleaner that out cleans the rug doctor. order your revolution today and you'll get this handy tough stain tooso you can use the power of the revolution to keep your furniture looking its best. and, we'll include our special pet stain tool that removes stains that could otherwise be set deep in your carpet. you'll also receive bottles of formula: bissell's professional formula with scotchgard, our oxyboost formula enhancer for permanent stain removal and our antibacterial formula that targets odor causing bacteria for a fresher, deep clean even beyond what's seen. but hold on, there's more. if you call within the next 19 minutes, you'll receive the stain trapper tool for those extra gross messes you don't want traveling through the hose or the machine. the stain trapper turns the worst messes

value and it's yours free. call now and you get the revolution, the antibacterial and professional formulas, t oxy boost, the tough stain tool, the pet stain tool plus the stain trapper. all for just 5 payments of $49.95. but wait, as part of this special tv offer direct from bissell, we'll knocoff one entire payment. so you get all this for just 4 easy payments of $49.95. and the shipping, it's free if you act right now. i'm kathy bissell and i'm proud to be part of e bissell family. for over 135 years, bissell's been a leader in cleaning innovation. now, we're really excited to bring you our most innovative product yet. the bissell revolution will change the way you deep clean your carpets. i've tested the revolution myself, so i know how well it performs. that's why i can confidently offer you our 60-day bissell guarantee. try

months. if you're not satisfied for any reason, just return it, get your money back. no questions asked. but keep it and you'll receive our extended, limited 5 year warranty. that's right, with this offer, you'll get everything you see here plus a 60-day, money back guarantee and an extended 5 year warranty. and because bissell is committed to happy and healthy pets, $10 from every qualified purchase of the revolution will go to the bissell pet foundation, dedicated to getting helping pets get adopted by loving homes. with this special tv only offer, you get all this for just 4 easy payments of just $49.95. plus, with a 60-day money back guarantee, a 5-year limited warranty and free shipping, there's nothing holding you back from your revolution. call now. for your very own revolution, and to help homeless pets, call the number on your screen. or visit bissellrevolution.com. call now or visit

limited time offer, so don't wait. call or click today. got a pet? get a bissell. the bissell revolution. bissell makes great products that clean up after pets and if people knew how easy was to clean up after a pet, they would adopt more. and that's kind of where the bissell pet foundation comes in. i feel really passionate about it because we're helping with the populations. spay and neutering is such an important piece to all of this with so many animals that are ending up in shelters and rescues across the country. with the bissell pet foundation we believe in adoption and i know that the products that we make, will make it easier for you to have a pet. hello again. we have anher interesting lab test for you. this one's a little different. we've set up a sample living room and we've set the revolution to express clean. we're going to show you how fast

carpets. so re we go. watch the revolution easily maneuver around the room. and under the coffee table. there's no time wasted moving furniture. now let's see if the carpet is dry. here's how we make sure. the knee test. yup, it's dry. the carpet has finished drying in about an hour. the bissell revolution can deliver a deep clean in less time with less work. so you can have clean carpets and get on with your life. now we're going to see how the bissell revolution works on different types and ades of carpets. these are high pile carpets, low pile carps, even a slight shag. let's clean. now you can see that the revolution's dual brushes and powerful suction are immediately

away that dirt that's been dulling the colors of your carpets. look how bright the colors are. your carpet's true colors are brighter than you think. for cleaner and brighter carpets, and for all kinds of carpets, i recommend the bissell revolution. it'sot great suction powers so it gets the water out. my carpets dried really quick. within an hour, the carpets had dried. you've got company coming over and you just want it to look nice and fresh. just run that over an hour or something beforehand and you're good to go. if your life at home is anything like mine, you've got kids and pets always running around your house, tracking in who knows what from the outside onto your carpets. in fact, you may not even notice, but your carpets can start to look like this. do you see the difference? this is darker, dullerit's dingier. and your carpets can stay like this, even if you vacuum regularly because you're only

about all the dirt and the grime and the yucky pet odors that are trapped in your carpet. that's why you need to deep clean. the bissell proheat 2x revolution is as easy to use as a vacuum, yet it's gonna do so much more. so watch as i show you how this compact, lightweight machine delivers such a powerful clean. look at all of the dirt and grime that came out of the carpet after just one pass. you know if you see the dual dirt lifting power brushes, they're working with those 12 rows of bristles. it's working with the heatwave thnology and it's penetrating deep down into the carpet fibers. it's gonna dislodge all the dirt, the stains, the allergens. plus, you get this full width suction. it's actually gonna suck that embedded dirt and odor out of your rugs. look at that low profile. this allows me to reach all those hard to reach places without having to strain and

furniture. bissell has been a trusted name in home cleaning for 135 years. and now the engineers of bissell, they have created the most advanced, lightweight carpet cleaner yet. you can see the difference in the carpet. all the dirt, those stains and the pet odors were all trapped right here in this tank. can you believe how much gunk was in this carpet? no wonder they call it the revolution. after i used the revolution, my carpets looked like new. revolution works really great for pet owners. it has great suction. in fact it has the most suction of any of the units i've ever used. the revolution's a high quality product that is easy to use and does a great job of cleaning. the revolution is an awesome machine. thank you for letting me tell you about this amazing new product. it fits my life and has completely changed the way that i deep clean my carpe. now here's your chance to order the revolution at a very special price. introducing the bissell proheat 2x revolution. the

cleans the rug doctor. our dual dirtlifter power brushes have 12 rows of scrubbing bristles that clean deep down in your carpet while powerful full width suction extracts embedded dirt and stains. the low profile design means you can clean up stains without moving your furniture. and it's so lightweight, you can take it wherever you need to go. variable cleaning modes let you choose how you clean. use deep clean mode for professional results. or choose express clean mode for great cleaning and carpets that are dry in about an hour. the one gallon capacity tank means fewer trips to the sink. bissell offers you a full range of powerful formulas, including options with the fresh scent of febreze and the stain fighting power of scotchgard. and only bissell offers you our exclusive antibacterial formula that's perfect for pet owners. this petri dish shows you the amount of odor causing bacteria found in a typical carpet. but this shows how our antibacterial formula cleans and controls odor

only get it from bissell. for somebody like me with kids and lots of pets, you have to have a machine like this. you do. here's the deal. if you have one of these, you have to have one of these. order your revolution today and yoll get this handy tough stain tool so you can use the power of the revolution to keep your furniture looking its best. and, we'll include our special pet stains tool that removes stains that could otherwise be set deep in your carpet. you'll also receive 3 bottles of formula: bissell's professional formula wit scotchgard, our oxyboost formula enhancer for permanent stain removal and our antibacterial formula that targets odor causing bacteria for a fresher, deep clean even beyond what's seen. but hold on, there's more. if you call within the next 10 minutes, you'll receive the stain trapper tool for those extra gross messes you don't want traveling through the hose or the machine. the stain trapper turns the worst messes

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>> all god wants is your obedience. so once you sow that seed, expect god to perform his word for you. >> utterly lost on the importance of sowing in faith for miracles. >> as a result of me planting that seed that night, god sustained me. [applause] is your host, david cerullo. >> thank you for joining us today. we have a very special program today and a very special guest. with all my heart i believe that before today's program is over your life will never ever be the same again. i believe it. get ready for god to do something special for you today. if you are looking for a deeper, more intimate, more powerful life-changing relationship with god, stay tuned. if you're looking for direction in your life, if you have a problem that you're

whatshould i do, stay tuned. if you're looking for physical healing today and you need the mirac will-working power of god to be released in your body, stay tuned. if you're facing a financial challenge, if your needs seem to be overwhelming and you need a breakthrough from god like you've never experienced before, stay tuned. you might be saying david, how will we cover that in one program? well, a few weeks ago i met a man for the first time who i've known about for many years, mike murdock. he's written over 113 books and authored 5000 songs, but god has put a tremendous anointing upon his life to share keys of wisdom with god's people. mike put a book in my hand that has begun to change my life and i believe it will

it is called "the three most important things in your life" it is not a book i could pick up and put down. i read it through cover to cover. i promise you it is not a book you will be able to pick up and put down. you will need to read it over and over again to absorb the wisdom god has given mike murdock to you. next to the bible, next to the word of god, in these few pages, i received more wisdom fromgod to give me the keys to success in these few pages than any other book i've ever read. i promise you it is changing my life and will change your life, too. i believe before today's program is over, yo life will never ever be the same again. i asd brother murdock to come to insp and to bring with him an important message. i know god has laid upon his life for us that can unlock heaven for you in our relationship to god, in our positive bodies, in our finances, in our

that we face there are keys that god has given us to unlock and we welcome all of you who welcome with me today on "changing the world," brother mi murdock. would you welcome him with me? >> just you and me tonight. i know the holospirit is here and i know the lord sent you with a message and word from him tonight. i know, you know there is times god has something special. i felt today is one of them. i will say, i read sometime ago, brother david, if you take the all right "u" out of the alphabet, you lose 3000 words out of your vocabulary. you can bring yo rolls royce, remove one tire and nothing else works. you can be doing 10 things right the 11th thing you are

of the 10 you are doing right it is not how many things you are doing right, but the thing you are missing that makes a difference. the seven wisdom keys and i urge you in a few moments, i wilgive you seven key that is have greatly affected my life and share with you some keys, one businessman got ahold of the things i am going to be sharing with you. it so affectedhis life that in 14 days he sent me a check for $35,000 in appreciation >> wow. >> it so affected his life. the youngest bishop of the mormon church in salt lake city, utah got ahold of this material we will be sharing and it so affected him he called me. he wrote me and sent a check for $10,000 thanking me for making the material. i never heard of such a thing. that is how it changes you.

to get in your car, just the right key. >> there is a lot of right keys in this book that will change your life. take your liberty and let the lord use you and speak rough you and i know he will. >> thank you. good to be here. you know i will say this at your house. doesn't take god long to be something big. small keys open bank vaults. do one thing right and a thousand good things happen. if a few terrorists can cause such radical changes, i know today i was leaving orlando and i preached this weekend in orlando. i was coming through security and they check everything and look at my fountain pens like they are dangerous instruments. they take off your boots and everything like you almost feel guilty when you hadn't

but a handful of men knocked down three buildings and they have rewritten the entire earth. everything changed. if a few evil men doing something evil can create such change, a few righteous men doing something right can create change. if you were to ask me the most memorable day of my life, the day i would trade for every other day in my life, the first thing i'd tell you is july 13th, wednesday morning, 1994, the day i fell in love with the holy spirit, the person who created me. he's called the spirit of adoption, romans and john, spirit of life, job 33 and 4, he created humans job 26:13. he's called spirit of knowledge in isaiah. called the spirit of wisdom,

wisdom. the difference between prosperity and poverty is wisdom. i can't change your life until i change what you know. there is three belief systems on the earth, one says god is in control of everything that happens which means everything that happen system planned by god. we know that is not true. rapist couldn't be prosecuted if everything was done by god. some people think faith is in control. people wouldn't live today if satan was in control. 331 times in scriptures he documents this, "if you are willing and obedient," isaiah 1:19, "my decisions have created my circumstances. i want to say something, you will never have a marriage problem your entire life. it will simply be a wisdom problem. you will never have a financial problem, it will be a wisdom problem. and the moment that you can understand the only difference

want to be is a piece of wisdom. yocan change your life. i wrote this love song to him, the one who created us. there is nobody. there is nobody. like you. there is nobody. there is nobody like you. >> sweet holy spirit. sweet holy spirit. there is nobody, there is

nobody else, holy spirit, does what you do. nobody else, holy spirit, does what you do. nobody else can ever take your place. turn my life around through saving grace. nobody else, holy spirit, nobody else, holy spirit, nobody else, holy spirit, does

when i, in your presence, i change. i'm just not the same. i'm just not the same. when i'm in your holy presence, i change. and i can't go back to yesterday. >> there is so many things, you know, god creates the seasons. god creates the seasons, but your discoveries schedule them. i would trade my ability to read and write for what i have

you can live a life time and not know a truth that can change you and set you free. the holy spirit is to us what jesus was to the 12. how important is the holy spirit? what peter did not become walking next to jesus for three and-a-half years, he became in a day when the holy spirit came. the holy spirit is the only person you have to obey your entire lifetime. i was talking to david before we came into your home a few moments ago and i told him something that was really big to me, just so big. i'm the kind when i make a discovery i go crazy with it, especially if it changes my life. the holy spirit is the only person in your life that you are capable of satisfying. nobody else has the software

there is not another your life who has the ability to be contented with you. that is why there is such agitation, constant movement. the holy spirit is the only person you will ever meet and there is four or five reasons for that i have discovered. he is the only person in your life who knows what he wants. the only person who can accurately articulate what he wants. he is the only person in your life whose needs will never change or vary. the only person in your life who will never require something of you that you can produce. the holy spirit, who by the way decided all the gift that is have entered you, if you go back to exodus 35, even the craftsmanship skills, all your gifts, i don't care if it is just painting, playing the piano, all my gifts were installed in me by the holy spirit who is the gift of the

he decides those gifts, get ahold of this. this is phenomenal when you see it. he is the only person who knows what is inside you. he will never try to squeeze out of you something you ain't got. takes a load off of you, don't it? other people will ask something you can't produce. they don't know what is deposited in you. the holy spirit says, his commandments are not grieve us. i wrote this love song to him on a thursday night. >> i'm in love, i'm in love, i'm in love. i'm in love, i'm in love, i'm in love. sweet holo-- holy spirit, i'm in love. oh, i'm in love. i'm in love. i'm in love.

i'm in love. sweet holy spirit, i'm in love. that's a little chorus. i have written 770 songs for the holy spirit. i'm building my life, building all my dreams around you. not around your family, not even around your job. i'd only build my life around my ministry. i'm building my whole life. i'm building all my dreams around you. i want to spend all the rest of my days living in your presence, in the spirit ways, building my whole life, building all my dreams, holy spirit. around you. that's why that song means so

when i'm in your presence, i change. his presence is the only place your weakness dies. where you are matters. what is around you determines what grows in you, weakness or strengths, gifts or weakness. fish require water, birds require air. i'm just not the same. i'm just not the same. when i'm in your presence, holy spirit, i change. and i can't go back to yesterday. >> just before i go and share this with brother david, there is seven keys. i want you to take a pen, short pencil is better than a long memory. i want u to write down seven wisdom keys, seven wisdom keys. just need one key to get to the direction you want to go.

house, laid them upon the grassy slope beside my pond and the fish sort of looked stupid, gasping and looking idiotic. one by one we dipped them into the water and their genius. >> if you are looking ridiculous in your life, flailing, you are not where you belong. if you are where you long, your genius emerges. god puts something in you he didn't put in nobody else. he is a creator, never an imitator. there has never been a you before. we will talk about your assignment because everything created solves a problem. my mouth speaks. lawyers solve legal problems. cpas solve tax problems. dentists solve teeth problems. everything created solves a problem. that is your assignment.

person or a people. your assignment is always to a place. because where you are matters as much as what you are. even jesus didn't do good in places that. is where he left nazareth. there is a place where you are accurate and perfecfor the assignment god has given you. your assignment is the only place financial provision is guaranteed by your crotor. money doesn't follow you, it is waiting for you at the place you belong. we'll get into that in a few moments. go get a pen and i'll go to the set with brother david. this is a day, if you have ever done something right, you are doing something right right now. i mean that with all my heart. then we will give you seven wisdom keys. nothing like his word, is there, brother david? >> there is not. brother murdock will be with us in just a moment as he is

i want you to get a pencil and get ready to write down seven wisdom keys that changed brother murdock's life. i believe they will change your life. i want you to mark your calendar for today, because i believe that from today forward your life, your life, your relationship with god, your finances, your physical body, your assignment in this life, what you do, i believe from this day forward is never going to be the same again. you are going to look back on the x you put to watch "changing the world," with brother mike murdock and david cerullo. got put seven keys of wisdom in my life that have changed my life. welcome brother murdock back to the mic. mike, how about sitting over here and getting close. >> i'm excited about this. >> i'm so excited to have you here. >> it is a privilege. >> i felt the spirit of god before we started the service.

people, not everybody, not everybody has ears to hear. i believe there are people watching right now who have ears to hear. not everybody's life will get changed from this point forward, but there will be people who have ears to hear anointed by the holy spirit that from this day forward their life is never going to be the same again. i believe it. >> we don't have to make big changes to create a little reward. little changes create huge rewards. you don't have to make big change, just the smallest change, just the smallest change. and it is just like it was incredible day in my life when i found out that my decisions had created my circumstances. if you think somebody else has created your circumstances you can become bitter, vindictive retalatory, but the moment you say, my decision have created my circumstances, i can change

the screpture that really is so big to me, proverbs 4:7, i live by it and teach from it everyday of my life. it is everything. it is quite simple, "wisdom is the principle thing." the reason he said that, everything else you want comes through wisdom. wisdom produces longevity. wisdom produces favor. wisdom produces wealth. everything we're pursuing is the product of wisdom. if you think you have a financial problem, you want to change your job. if you think you have a marriage problem, change your mate. when you recognize you have a wisdom problem you change your focus. that makes all the difference in the world. proverbs 4:7, wisdom is the principle thing. a lot of what i'm teaching is found in this book "the three most important things in your life," we will tell you about it later. i don't think there is another

it is a gold mine, discovers -- i can't tell you how important this book is, we want you to have it. i never teach everybody. i'm not called to everybody. and i'll tell you lar why. i believe god has sent me to 300 people. 300 people. just like gideon had 300, i'm talking to 300 people. if you are one of those, wonderful. you're not, that is horrible and i wish you could be one of the 300. i want to give you seven wisdom keys that have greatly affected my life. the first one and i beeve they will show it on the screen, what you can tolerate you cannot cnge. what you can tolerate you cannot change. and i hope they leave that until i come to number two. if you live with 6000 an hour, you will never make 7. we only change when there is a

endurance creates longevity. if you come to the wisdom center, our headquarters in denton, texas. you will see a picturof rosa parks. to me she is a champion. >> yes. >> when they told her, i don't know all the story, but she was suppose tod give up her seat to another guy. >> yes, white one on a bus. >> white one on a bus 1955 or something like that. i don't know, rosa parks is my kind of champion. i just thank god for her. what is it about her? she wasn't going to tolerate that. that is when change started. today, you know, incredible season and we still got changes to go in america throughout the world on race. a lot of changes. but the fact is she stood up and said, no, i'm not going to take that. incredible. incredible to me. what you can tolerate you cannot change. if you can live with a husband

one woman came to me and said, my husband beat me for 20 years. i said obviously the damage occurred on the first beating when you stayed around for beating number two you qualified for the relationship. what you can tolerate you cannot change. you can only change when you hype the present. watch this. it is not enough to see canaan, you got to hate egypt. what you can tolerate financially, emotionally, spiritually, you cannot change. you must hate the present to qualify for a future. whatever you can adapt to, you have to. get ahold of that. i'm going to come back to that on another wisdom key. write this down. number two, what you respect, you will attract. not what you love, what u respect. i shared this a few weeks ago, what you respect you will

what you don't respect will move away from you. respect is different than love. to love something is to find it desirable. but to respect something is to find it valuable. you can only collect what you respect. >> you can only collect what you value. you will never collect something you don't value. for instance, in the body of christ, we respect healing. we don't respect health, we respect healing. we will study healing books all night long. we will stand two hours in a healing line. we will stand outside a healing crusade for three hours, but we're not about to jog for 15 minutes. we don't respect health, we respect healing. we don't respect health, we've not been taught. see, what you respect will come toward you. thoughts have a presence. david, i can walk into a room and feel anger, i can feel love. i can walk in and feel confusion.

presence. >> uh-huh. sure. >> thoughts have a presence. i can walk into a room and thoughts repel or attract. everything you see was created by something you don't see. everything you see, this building, was created by something you don't see. somebody had a thought. have you ever seen it? no, you saw the sults of it. have you ever seen a dream? no, gases, all of the things in the air, i can get a cell phone here, punch a number and call thousands of miles away. yet, there is nothing connected. there is something i'm not seeing. so something you don't see is greater than something you do see. what you respect will come toward you. what you don't respect will move away from you. i can't sneer at a prosperity ministry and wonder why i stay broke. i can't laugh at someone who prays in the prayer language and wonder why the holy spirit doesn't come to my house. i was teaching a single's

explaining genesis 2:18. god says it is not good man be alone. adam never heard of a life, god could have given him a giraffe and he wouldn't have known the difference. a woman spoke up from the back and i was explaining everything god makes requires connection. got doesn't make anything complete. he is complete. everything he make system a part. my mind needs thoughts. i was explaining adam required another. a woman spoke up from the back and said, some of us don't need a husband. i've been single 14 years and i don't need a man in my life. i looked at her for a few seconds and said, whatever, do your own minars. never cry a watermelon in a pea brain. she came up afterwards and asked if she could talk to me. nobody ever asks me out, shock, shock. i looked at her and said two things.

men require pleasure. number two, it would be perverted for a man to pursue pain. and i said what you respect will come toward you, what you don't respect will move away from you. i don't care if it is god, a miracle or a dog. what you respect will come towards you. whatever you don't have, is something you have not valued and get ahold of that. whatever is missing in your life is something you have not truly valued. how do you know if you respect something? how do you know if you don't respect it? if you are attempting to live without something you don't have high regard for it. i don't care if it is a financial planner and you are trying to live without one,

i love what warren buffet said, phenominal, 45 billion. i try to sit at the feet of men who are uncommon. he made a statement to nebraska students. he said basically that the habit of taking something out of every paycheck and putting it aside into a mutual fund or investment was more important than how much they took out of their weekly paycheck. something out of every paycheck. bill gates in his great book "business at the speed of thought," said he was trying to get a paperless office. i was inspired to study computers. i'm not a computer guy. when i turn on one i want to be photograph me, videotape me. if i turn on a computer i want to be rewarded just for

when i read where a man who is worth billions, the wealthiest man in america, had this insight, so what you respect, respect is the invisible attitude. got permits you to adopt, come equal with any human on the earth. i can make up in myatitude for what i lack in aptitude. i can get anywhere i want to with respect. example. i could be born the son of a wealthy man. disrespecting my father's discoveries and mentorship plummet into poverty. there is a fantastic book called "the millionaire next door," somewhere in there he mentioned something about only two percent of inherited wealth ever becomes more. because you can rarely increase what you didn't birth. now watch this. but a george foreman, one of my favorite athletes, i could listen togeorge talk all day,

use tod tell his mom, read his bock, "by george." he has george one, george two, george three. george used to tell his momma, momma someday i'm going to build you a nice home. his respect for a, achievers caused him to rise. today he is worth millions. whatever he lacked in intelligence or aptitude, of course he is a very smart made, but he made up for in attitude. some of the geniuses of the world today are broke, 40 percent of the bankruptcies are involved. have you ever wondered why many of the poor, who work for the wealthy, stay oke? three reasons. you can't learn from someone you resent. you can't learn from someone you envy. you can only learn from someone you admire.