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Understanding 9/11tv Red Eye CW August 20, 2016 12:00pm-1:58pm EDT
12:02 pm
[woman 1] taylor. bob and marianne taylor. [woman 2] bear with me one second. - [woman 2] sorry. what is the problem here? we made these reservations over six months ago. - i know, i'm just not seeing it. - where's lisa? - lisa always takes care of us. - she's out of town. - her grandmother passed away. - cynthia? - [cynthia] yes? - would you get in more trouble if you bothered her or if i called corporate? ok. [man] damn! dallas drivers! - who taught you how to drive? stevie wonder? - [cell phone rings]
12:03 pm
- lisa reisert. - lisa? hi. i'm so sorry to call, but i didn't know what to do. i have a situation. - slow down. what's the problem? - bob and marianne taylor. yep. they're regulars. yeah, well, i think i sort of erased their reservation. i was never checked out on this new system. did i mention i had a confirmed reservation? this is my receipt. i downloaded it off the internet myself. - i know, mrs. taylor, calm down. - no! don't say that. no... - calm down? - she told me to calm down. t up until now. - i'm so sorry. lisa? - cynthia, tell them one more minute, - they'll be happy, you promise. - one more minute. you'll be happy. - i promise. - we better be. - now, enter my pin. it's 7-8-8... hang on. - [phone beeps] - dad? hold on. - [man] lisa? - can you hold on? - sure. - [phone beeps] - ok, it's 7-8-8-4-underscore-l-reisert. - lisa, i'm so sorry for calling. - no, no, it's fine, it's fine.
12:04 pm
give 'em fourth-floor, comp 'em for tonight and tomorrow. ok, just a sec. ok, you are all set. the first two nights are gonna be on us. and if you need anything else, just let me know. we won't. [marianne] this is not my fault. god, they totally threw me. they were such animals. cynthia, there our guests and there are guests with special needs. - [driver] here we are. - keep it. anything else? [cynthia] the simpsons didn't get the california king they requested. what else? chiropractors need a bigger conference room, and room service... uh, huh... room service walked in on a couple having sex so you can image... okay, okay. just... tell the simpsons that they do have a california. eighty-four inches head to toe. if they don't believe you have a tape measure there to back you up. go ahead and swap the chiropractors for the bingo suppliers and... excuse me. and uh, bottle of dom and a basket of fruit
12:05 pm
alright... - oh, my god. - [lisa] tell me. security left a message saying the charles keefe party will be arriving at 5:30am instead of pm. that's not that unusual. uh, it's a security thing. make sure our guys have the entrance set, his security takes it from there. is mr. keefe platinum club or something or...? [lisa] political. homeland security. make sure there's a box of montecristo cubans in the room and a bottle of cristal on ice. it's 3825. - ok. got it covered. safe flight. - thanks. [sighs] [over pa] passengers leaving on flight 1387. - [phone rings] - lisa reisert. i'm still here. dad, i'm so sorry. - it's fine, sweetie. - what's up? gearin' up for another sleepless night with a comedy marathon. mmm. before i forget, that book i gave you, you finish it yet? uh... almost. you know, he's from texas. i didn't think shrinks came from there.
12:06 pm
good. good. they made headway in the last few days. i lost my wallet, but that's par for the course. - it's lookin' good. - that's good. i can't wait to see it. you should. the upstairs hallway is totally unrecognizable. - your room hasn't been touched. - no, dad. please, go nuts, make it into a gym or a putting green. you know i can't do that. you never know when you might just wanna spend a few nights back here. you know? make an escape from the day-to-day. rive. you know that. right. so, - how's your mom holdin' up? - [sighs] as good as can be expected. and you? what about you? you all right? - yep, i'm fine. - you sure? everything's fine, dad. you're gonna have to start takin' my word for it. look, i gotta go. i gotta check in. you sure you don't need a pickup?
12:07 pm
i'm taking the red-eye. it's the last flight. it's gonna be too late. i love you. i'll call you. - i love you too, sweetie. - ok, bye. - [phone beeps] - [sighs] [over pa] attention. we have a cancellation update. - flight 1192 to pittsburg has been cancelled due to weather. - [groans] [woman] anybody who was on the flight to atlanta that was canceled, come to the front of the line so we can reroute you. [over pa] flight 1019 to miami... [woman] oh! - i'm sorry. - oh, don't sweat it. i'm wearing my combat boots. [music plays in headphones] - excuse me? - travel is war these days. oh. yeah. oh. i just love him. how is that? are you learning a lot? i'm not really sure. [chuckles] he's so handsome. i work during the day so i always miss his shows. [over pa] flight 247 to cleveland has been delayed.
12:08 pm
o many, i could start a library. please. - that's very nice of you. - once again anyone who is scheduled on the flight to atlanta, if you wanna get out of dallas tonight, come to the front of the line at this time. excuse me. you're letting them go, but we've been standing here for an hour? how does that happen? if we don't re-book, they miss their flight. it doesn't matter that you canceled my first flight then rerouted me? - i understand. - get your boss. this is ridiculous! don't make her do that. she's doing the best she can. i don't think i was talking to you - i realize that... - i'm trying... please, sir. um, she is the one standing between us getting out and anarchy. - but she's not the one in... - she's exhausted, worked 18 hours, and she suspects we all hate her just as much as you do. what do you say we give her a break? let her get back to a job i'm guessing is a lot more thankless than yours.
12:09 pm
- next in line, please. - oh. that's me. oh! here. oh. thank you very much. and thank you. you're welcome. yeah. thank you. not at all. that was just backup. - you got the ball rolling. - yeah. - reflex, i guess. - why is that? i work in a hotel. i deal with people like that all the time. oh. uh... the marriott? the hilton? - the lux atlantic it's in... - miami. - right. i know it well. - yeah. - so you're on this... - very delayed flight to miami. yeah. - you? - yeah. sadly, yeah. but you know what? that's why god created the tex-mex. the best nachos in the airport and right across from our gate. good tip. thanks. - save you a seat. - oh. uh...
12:10 pm
i didn't mean to invade your personal space or... - no. - i can take you over here. i just... i have a few calls to make. sure. i understand. you go ahead. - have a good flight. - ok. you too. ma'm... yes. ladies and gentleman we will be updating you with the departure time of flight 1019 servicing miami just as soon as we know anything. thank you for your patience. - hi. - hi. you must be rebecca. - yes. - well, my name's mary, and i hear this is the first time you're flying by yourself. well, you must be very brave. - are you gonna be ok? - yes, mom. - are you sure? - yes, i'm sure. - [mother] i'm just asking. - [rebecca] i'm 11, not nine. [mary] come with me, you two. there you go, sir. your nachos. careful, hot plate.
12:11 pm
o sorry. - it's iced. don't worry. - ok. - let me find you napkins. - no, no, no. it's fine. - are you sure? - yeah. uh... ok. larry, could you run back to starbucks? i need another mocha. - [man] finish that one? - [woman] someone's wearin' it. [over pa] ladies and gentlemen, your attention. flight number 17 leaving dallas national airport from gate two will be delayed for 20 minutes.
12:12 pm
i pinky promised my little girl a fabulous garden party for her birthday. so i mowed the lawn, put up all the decorations. i thought i got everything. almost everything! you know, 1 in 10 houses could get hit by a septic disaster, and a bill of up to $13,000. but for only $7 a month, rid-x is scientifically proven to break down waste, helping you avoid a septic disaster. rid-x. the #1 brand used by septic professionals in their own tanks. oh, dishwasher, why don't you dry my dishes? oh, he doesn't know any better. you just need to add finish? jet-dry? in the rinse aid compartment. it's there for a reason. it dries much better than detergent alone. sorry dishwasher. finish? jet-dry?.
12:13 pm
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12:14 pm
the roast looks good dad. how good? 162 likes. did i get any retweets on those green beans? yep! and they're blowing up on instagram. honey, your rump roast just broke the internet!!!! as it should. life is family mealtime and everything you need to make it picture perfect. now be sure to tag your mother
12:17 pm
the roast looks good dad. how good? 162 likes. did i get any retweets on those green beans? yep! and they're blowing up on instagram. honey, your rump roast just broke the internet!!!! as it should. life is family mealtime and everything you need to make it picture perfect. now be sure to tag your mother because she needs more followers. ok. [over pa] paging a skycap with electric cart to gate four. paging a skycap with electric cart to gate four.
12:18 pm
- no, it's all yours. thanks. so, uh, did you get your calls made? yep. no more calls. good. what will you have? - um... no, it's... i'm ok. - if i can guess... ok. um... i'm feeling vodka. definitely sweetened. um... - cosmo. way too common. um... - mmm... screwdriver. no. no. no. way too boring. so that leaves me with the simplicity of the grapefruit or the complexity of the pineapple. grapefruit sea breeze. - uh, could i have a bay breeze? - [waiter] you got it. thanks. it's an impressive talent, though. very close.
12:19 pm
- so are you headed home? - yeah. trying. yeah. flying's so much fun these days. fun for me is just getting off that plane in one piece. - oh. fear of flying? - yeah. just a little. were you in texas on hotel business? no. my grandmother died. oh. it's ok. she was 91. - ninety-one. - yeah. that's respectable. what was her secret? grape-nuts. and a guy named duke. yeah, she said the grape-nuts kept her arteries clean and duke helped with the rest. okay. yeah... she was a great lady. she founded two charities. she ran for public office, never slept. except with duke. right... wow. a dynamic woman.
12:20 pm
"always look forward." that's what she'd say. - there you go. - thanks. [over pa] ...heightened security measures are now in place. - that taste ok? - it's fine. you sure? 'cause we can always get you that sea breeze. you sound like my dad. i say i'm fine, he says, "are you sure?" i'm sure. - ok, i believe you. - good. - the name's jackson, by the way. - lisa. - pleased to meet you. - is it jack for short? no, i haven't gone by jack since i was ten years old. last name's rippner. jack rippner. jack... the... oh. - there you go. - ok. - that wasn't nice of your parents. - no. that's what i told 'em before i killed 'em. [laughing] what? well, if it's any comfort, my middle name's henrietta. henrietta.
12:21 pm
was. well, here's to henrietta, whose spirit is very much alive. what? [video game beeping] i'm tellin' you, man, she was tasty. pdate. [on tv] as the war on terrorism escalates, deputy secretary of homeland security charles keefe embarks on a seven-day tour of southern port cities, starting tomorrow. you may recall that four months ago, keefe sent shockwaves through the department after he made remarks during his first press conference. no, where not waging a war against terrorism anymore. terrorism is a word, an abstract term and you can't fight that. what you can fight, are the thugs who practice it.
12:22 pm
i don't discriminate, i communicate. just not always with a kind word. now, don't get me wrong, i believe in diplomacy. it can work. but first you have to have their attention. do i have your attention? thank you. thank you very much. keith, a westpoint graduate and former cia field agent is expected to become full secretary of the department rumors... [over pa] we're cleared for the boarding of flight 1019, service to miami, florida. [cheering] - i guess that's us. - wonders never cease. yeah. - uh, let me get this. - oh, no. no. please. i got it. i got it. - yeah. keep the change. - [waiter] thanks. - thanks. - welcome. well... [over pa] report unattended baggage to security.
12:23 pm
- mm-hmm. - hello? yeah. can you just hold on? um... i gotta take this. - i'm sorry. - that's ok. - nice to meet you. - nice to meet you. - have a good flight. bye-bye. - you too. bye. hey. yeah, looks like we're gettin' outta here. the storm's moved on. no, there's time. - thank you for your patience, sir. - yeah, right. [boy] come on, we gotta move it, bro. come on. whoa! - [woman] whoa. you made it, boys. - [boy] yeah. just barely. [woman] thank you. bye-bye. here we go. - thank you. enjoy. - thanks. [woman] there you go. thanks for your patience. 5-a is to your right. enjoy your flight. hello. - hi. - 18-g. down the aisle to your left. - thank you. - thanks for your patience. - how are you? - better now.
12:24 pm
wn... - yeah. thank you. - [woman] hi, how are you? - [rap music plays on headphones] [over pa] ladies and gentlemen, we're going to dim the lighting for tonight's flight. lights can be activated by the button on your armrest. once we've reached cruising altitude and the captain turns off the fasten seat belt sign, we will be offering our beverage service with complimentary soft drinks, juice and coffee. - i'll help. - cocktails available for a charge. thank you. - oh! - oh. hi. again. - i figured you'd be in first class. - no, not me. - i'm all coach, all the time. - me too. yeah. i think that's my seat. - what, you're not sitting here. - well, i don't know. - that says 18-g? - you're kidding. you're not kidding. you need a bellhop? - no, no, no. that's ok. - let me help. i insist. oh! - you ok? - yeah.
12:25 pm
t normally such a lightweight. those were strong bay breezes. well, i'm cutting you off anyways, all right? so... what are the odds, huh? yeah, i know. wait a minute. you're not stalking me, are you? no. - you got me. - i'm sorry. - oh, jeez. - you all right? if i say yes, are you gonna ask me if i'm sure? no. no. that's your dad's department. yeah, i'm fine. i... earlier today i had some cheap wine at the funeral, and combined with the cheap vodka... - i see. - i blame you for that part.
12:26 pm
oh, i do. [over pa] we know it's been a long night, so stow your belongings and take your seats as quickly as possible, we'll be under way. thank you. - i think somebody needs a bellhop. - excuse me. ok. let me. - thank you so much. - you're welcome. - just when i thought there weren't any gentlemen left. - [jack laughs] you have a pleasant flight. oh, my. i'm already in chapter two. oh, great. um... i gave her this book earlier. she's a huge dr. phil fan. oh, i saw that. very nice of you. well, that's me. people-pleaser, 24-7. [cell phone rings] - well, you are popular. - i'm sorry. - no, it's ok. no. - it isn't usually like this. go ahead.
12:27 pm
's ok. so it's definitely happening? uh-huh. 5:30. ok, done deal. work. for the last time. seems like we've hit a road block. that reminds me... anyone have occasional constipation, diarrhea... ...gas, bloating? yes! one phillips' colon health probiotic cap each day helps defend against occasional digestive issues. with three types of good bacteria. live the regular life. phillips'. the worst thing about toilet germs? they don't stay in the toilet.
12:28 pm
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12:29 pm
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12:30 pm
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12:33 pm
oe. - good flight. [tone sounds] - thank you. - you're welcome. the use of any electronic devices, pagers, cell phones, laptops, anything with a switch should now be in the off position. the use of cell phones is not allowed during the flight. a list of devices suitable for use can be found on the cover
12:34 pm
[over pa] from the deck, looks like we're the red-eye to miami. welcome. the weather conditions may cause a bumpy takeoff, but don't worry, we'll soon climb above it. we'll see if we can't make up lost time once we're in the air. we're number one for departure. flight attendants, secure the cabin. ladies and gentlemen, we've been cleared for takeoff. please enjoy your flight. - we're not gonna make it. - shut up. [boy 1] we're not gonna make it. i will punch you in your face. shut up.
12:35 pm
wait, is he the blonde? yes, he's tall [baby] crying he kind of has an accent. from? i think he is european. i don't know if it's like london? just europe. are we there yet? so, uh, was henrietta your mom's mom or your dad's mom? um... my mom's. my dad's... mmm. my dad's died a long time ago. - are your folks still together? - um...
12:36 pm
- [gasping] at's a shame. so your mom... mom moved back to texas and dad stayed in miami. he moved us out there probably twenty years ago. do you have brothers or sisters? i have two older brothers, one is a doctor in london and the other is in san diego. both are married and have kids. i see. and does dad still work? yeah. no! he's recently retired. phone calls. ok. he's filling all his work time with... worry time. does he have reason to worry about you? well, even if he does, i mean, he's just gotta get used to the fact that life changes and sometimes things happen. i know what you mean. usually when things are going perfectly, you're back on track,
12:37 pm
somebody forgets to bolt the engine to the wing. yeah. [over pa] this is your captain. we're through the worst of it, so you can relax. keep your seat belt fastened while seated, as we may hit more turbulence. thank you. - thanks for distracting me. - well, it's not really what i'm doing. what are you doing? just keeping the focus on you and your father. why? rt job are you a shrink? no. manager. - better not say of a hotel. - no. - that would... - cause you to buy a self-help book. - so, what do you do? - government overthrows, flashy high-profile assassinatio. the usual. - yo apy i should've known. - no, i'm not a spy.
12:38 pm
well, if i did, i couldn't say, could i? - but, no. - the mafia? the money's bad. ok, well, that's kinda weird. - why don't you tell me what you do? - i did. hijacking the plane. that's good. re rht. most days it is my own business. but right now, as fate would have it, my business is all about you. - i'm sorry, about me? - that's right. ok, i'm not sure ere you're going with this. charles keefe. one of your regular vips. ring a bell?
12:39 pm
el and that's why you need to listen. no. no, i don't think... - i don't have to do that. - yes, you do, if yant your dad to live. - what did you say? - you heard me. - [tone sounds] - suit yourself. you might wanna take a look at this. jr. joe reisert. your father? yes? my associaad's desk. apparently nextodt? your graduatn cture. jr. definitely dad's wallet. his initials. but gee, mine too. jack rippner. credit card, license. "for some reason, stewarde, this emotionally unstable, inebriated girl, whom i've never met before tonight, suddenly went crazy when i took it out of my pocket."
12:45 pm
the roast looks good dad. how good? 162 likes. did i get any retweets on those green beans? yep! and they're blowing up on instagram. honey, your rump roast just broke the internet!!!! as it should. life is family mealtime and everything you need to make it picture perfect. now be sure to tag your mother because she needs more followers. ok.
12:46 pm
first our pensions go. then our coffee pots. 18-g's flashing. do you want me to...? i'll take care of it. she probably just wants another drink. maybe i'll join her. - hi. - hi. - what can i do for you? - leese, did you need another pillow or anything? no, i don't need anything. ly rough day. a death in the family. - oh. i'm so sorry. - yeah. - i'll get you water and some tissues. - [jack] thanks. - be right back. - thank you. that was great, leese. keep doing the right thing. just bottle the emotions a little more, ok? have you done something to my father?
12:47 pm
what do you want from me? now, i wanna wait for your kleenex and water. and once we have our privacy, we can get back to business. - here you go. - oh, thank you so much. - sure. feel better, hon. - thank you. i need you to call your hotel. it's very simple. just use your managerial pull to move keefe from 3825 to suite 4080. i'll leave the details to you. you just sell it. you've got the wrong person. i don't have the authority to do that. well, i happen to know that you do. you're the only voice that can get this done by the time i need it done. - you need me to write it down? - no.
12:48 pm
so by changing keefe's room, does that make it easier? lisa, whatever female-driven, emotion-based dilemma you're dealing with right now, you have my sympathy. but r the sake of time and sanity, let's break this down into a little male-driven, fact-based logic. one simple phone call saves your dad's life. you're gonna kill keefe, aren't you? you really need to start worrying more about your dad, leese. how am i supposed to know if he's ok? how do i know you haven't hurt him? - he's fine. - why am i supposed to believe? the last call i got said he was sitting in the tv room eating leftover lasagna and watching the comedy marathon. relax, leese. by now my guy is probably back in his silver beemer,
12:49 pm
while he sharpens his 12-inch ka-bar. that's a knife, leese. - i wanna talk to my dad. - sure. after you make the call. no. i wanna know he's ok right now or i don't call anybody. your dime. credit card? [over pa] ladies and gentlemen, the captain has turned off the fasten seat belt sign. you're free to move about the cabin. [phone beeping]
12:50 pm
[phone rings] [on tv] stay tuned for more of the comedy marathon following these messages. i'm comin', i'm comin'! [ringing continues] god. - hello? - dad? leese? are you already home? no, i'm on the air phone on the plane. we were late taking off and... honey, i know you don't like it when i ask, but are you all right? you sound upset. leese? leese?till arehere? [phone clis] did he sound healthy to you? i hope that's a yes, because that's the besi can
12:51 pm
excuse me. i'm sry. can you help me agai last te, i promise. sure. don't get cute. u know, i didn't thi thatthis b. there's all these surveys about yourself before u can go on to the rest...
12:53 pm
- how's she doin'? - much better. thank you - thks. good [music plays on headphones] [stewardess] pillow?
12:54 pm
[echoing] pillow? pillow? would you like a blanket? would you like a blanket? [over pa] please return you. "i want you get excited about your life. but you gotta get real. i'm challenging you,, and start dealing in facts fact: fearing to act is human. failing to act is just plain dumb. fact: thinking when you should be acting
12:55 pm
i'm not makin' this , leese. it's right here. fact: you've been out for a half an hour and keefe's room still. so i got you some aspirin. i need you coherent, leese. [over pa] well, we were hoping things would calm down, but that's not happening. so control's just cleared us up to 35,000 feet. let's see if we can't get above this weather, smooth things out. now, let's do this. if i do it, if i make that call, do you promise you'll tell who's outside my dad's house to go away? you call, i call, dad wakes up, puts on coffee, never suspects a thing, you go back to work, life goes on. i am now calling your hotel.
12:56 pm
- you've said enough. - good. [phone ringing] [on phone] good morning, lux atlantic resort, this is cynthia. hello? hello? cynthia, it'sa [cynthia] lisa? you sound terrible. are you ok? there's just... there's a lot of turbulence on the plane. - you're still on the plane? - yeah. i heard flights are delayed. you'd be so proud of me. we're all set for keefe. cristal on ice, the cigars, not easy to find this time of night. you know, about that. i'm gonna need you to do me a favor, ok? you sure you're ok? please do not ask me again if i'm ok. - i hope you're... - [phone cuts off] look, uh, something's come up. we gotta change keefe's room. can you pull up the file?
12:57 pm
e pin is 4882. - i'm gonna need you to take... - gimme that. hello? cynthia? pretty clear thinking, given the circumstances. let me guess, stress management courses? they're really paying off. we get outta this, i may have to steal you. - excuse me, miss. - yes? - are the phones not working? - they cut out during storms. they'll come back when we find clear air. - great. thank you. - you don't have a backup plan? - why are you doing this here? - blame your grandmother. keel over, you hopped on the next flight, - keefe changed plans, here we are. - peanuts or pretzels? - peanuts, thank you. - ma'am? no. so, what happens if they don't stt rking?
12:58 pm
i pinky promised my little girl a fabulous garden party for her birthday. so i mowed the lawn, put up all the decorations. i thought i got everything. almost everything! you know, 1 in 10 houses could get by a septic disaster, and a bill of up to $13,000. break down waste, ?ghelping you avoid a septicisaster. rid-x. the #1 bra used by septic
1:00 pm
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1:01 pm
ok, so here are two cans of vegetables... this one i paid for, this one was free. because they're bogo maybe this one was free. either way... that's how i save at publix. how 'bout you? publix. where shopping is a pleasure.
1:04 pm
nes... in fact if there was a third kind, i'd probably love those too. that's how i save at publix. how 'bout you? publix. where shopping is a pleasure. [turns on tv]
1:05 pm
i know him. - know who? - keefe. he's a really decent man. well, sometimes bad things happengo like you. you know, i've known you for a while now, lisa. before tonight, i mean. and far as i can tell, your life revolves around your job. the occasional cocktail at the corner cafe, the classic late-night m ovies.and scrambled eggs at. what turned you into such a loner?
1:06 pm
wait, did someone break your heart? [tone sounds] [over pa] the captain has turned off the fasten seat belt sign. - i have to go to the restroom. - you're free to move about the cabin. best i can do. ok, you know what?got . i'm gonna make that ll when ian make the call. but right now you gotta let me go. i need to go. ok. i trust you. and i need my purse. [chattering] ji ] i was really nervous there for a minute.
1:09 pm
[phone beeps] i was wondering... don't fight me. you're all worked up from being so creative. breathe. hey, rebecca. you can't just run off like that. a mawent& in there. everyone shas.ke onelose to your seat.
1:10 pm
nds of a stewardes she'd have gone to the cockpit and we'd land somewhere else. if that happens, leese, our guy in t bmw's gonna know about it.he cockpit so do dad a favorewhere else. and stop gambling with his life. you don't have to do this. any of this. someone do that to you? no. is that what it is? no. you know what i think? you know what i think? i think you're not such an honest person.
1:11 pm
but a sea breeze. [gasping] i can't brthe. i cat breathe. [moaning, coughing] i never lied to you, leese. know why? 'cause it doesn't serve me. we're both professional. we have the will and the means to follow through. 'cause when we don't, our customers aren't happy. and when they're not, we suffer and our lives go to hell. is it? - no. - good. because i'm tellou the phones are working again. are you sure we got a deal this time? - huh? - yes. peachy. well, thanks for the quickie.
1:12 pm
come on. excuse me. this isn't a motel. sure. - lose something? - yes, my book. [woman] it was here. maybe it slipped down behind your... i need you to pull yourself together, lisa. once they've made their rounds, we'll make the call. [over pa] the captain has turned on the fasten seat belt sign. please return to your seats as soon as possible. thank you.
1:13 pm
no, man, cut it out. i'm sleepin'. mr. keefe has a 7am breakfast and the meeting's at 8am sharp. we're out by 9:15. how we doin'? cars are en route and on time. armored escalades, full communication package. - thanks. we're all set. - good. get these out with changes. - you got it. - [boy] think fast! - [woman] danny. daddy's working. - thattaboy. come here, you. [woman] you should be sleeping.
1:14 pm
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1:16 pm
almost every time i go there i see something that reminds me of why i like to shop there. i'll see someone else smiling and walking away happy, and i know that they just got the same great service i always get. i've been shopping at publix well over 20 years now... i always walk away happy. there is always someone who appears who can answer that question for you. and if they don't know the answer they will find someone who does.
1:19 pm
[stewardess] i'll get that. [phone beeps] [dialing] thank yo [ringing] lux atlantic resort, this is cynthia. hello? - cynthia, it's lisa. - hey, you. so i guess you still need that favor. yeah. i was checking with dan young from maintenance. - we can'tut keefe in that room. - but he always stays there.
1:20 pm
and they didn't fix the right one so if anyone uses the plumbing... - the stuff hit the fan. - exactly. so where do we move him to? lixusa? you still there? 4080. 4080. ok. - his security people will be...? - you're right. they're not gonna be happy, so just... - just tell them i authorized it. - ok. oh, my god. e cigars, the cristal. there's hardly time, leese. i better go. outstanding.
1:21 pm
what? you know what. my dad. make the call. your part of the deal. - i still need you. - you promised. i'll keep that. as soon as we're on the ground, i'll get confirmation keefe has been handled. while you wait, what if your guy decides to kill my dad - because you didn't make the call? - he doesn't move unless i say so. he's a good dog. he responds only to his master's voice. it'll all be over soon. the keefes will be history, your dad will be safe, we'll both go back... - what did you say? - what? his family's with him? you're gonna kill his family too? somebody wants to send a big brash message, that's their business.
1:22 pm
oh, my god. lisa, shh. thanks. hi, welcome to the lux atlantic. welcome to the lux atlantic.
1:23 pm
4080? we're in 3825. - 4080. beautiful suite. - we're always in 3825. except, we've t a bad plumbing problem in 3825. 4080, toilets are good. they want us to switch rooms. we made redundant reservations. we c go the hil charles. the kids are eausted. - wellget on it. need to . [over pa] well, we've begun our initial descent into miami. we'll have you on the ground soon. we know you have many choices when you fly. on behalf of the crew, thank you for choosing fresh air. - seat in the upright position. - [man] holo till we land?
1:24 pm
up. thank you. [over pa] in preparation for landing, make sure your seat belts are fastened and your seats in the upright positions with tray tables stowed. - [moans] - thank you. what's wrong now? you hit me on the head and slammed me against the wall, remember? well, suck it up. we've come too far. don't blow it now. come on, sit up. sit up, leese. we're almost there. - anything? - not much. a yat.
1:25 pm
- right away. we have gate information for those of you continuing your travel. a gate attendant will help you. thank you for your patience throughout this flight. have a pleasant day. at the gate, i'll follow you into the terminal, we'll hit starbucks, grab a couple of lattes, kill 10, 15 minutes till i get the call that keefe's been taken out. and then i walk outta your life. well... once i'm outta your line of sight, i'll call off mr. killer from outside dad's and then you're free. free to yell and scream, call your dad, tell him to run to the neighbor's. sound good? whatever you say.
1:26 pm
e me so far? best question you've asked all night. [over pa] flight attendants, be seated. [applause] [over pa] ladies and gentlemen, on behalf of your fresh air crew, we'd like to welcome you to miami. the weather is 79 and sunny. - [man 1] it's all clear down below. - [man 2] catch much today? [man 3] not yet, sir.
1:27 pm
- good luck, fellas. - thanks. [over radio] 13, sergeant one on central. - all right, we're clear. - ok, let's go. ast guard says it's all cle. bring 'em up. it happened in a parking lot. the scar. two years ago. in the middle of the day.
1:28 pm
...the whole time. ever since, i've been trying to convince myself of one thing, over and over. that it was beyond your control. no. that it would never happen again. [tone sounds] [moaning] [chattering] [passengers] excuse me. [man] lady! i have a flight to catch. sorry. - you all right? - [gasping]
1:29 pm
[woman] oh, my god. - [woman] is anyone a doctor?! - excuse me. sorry. - a man needs help. - stay right there. [woman] help! help! - one minute, miss, please. - [woman] we need a doctor! [stewardess] stay... everyone, remain calm and return to your seats. [wheezing] - there goes your pen, dude. - we need an ambulance. hey, stop that woman. she stabbed the guy! hey! we have an emergency. security to the m-2 gate. [over pa] attention, security. request for assistance, code three, gate m-2. security, code three. - did you see where she went? - right around the corner. re thirsty.
1:30 pm
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1:32 pm
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1:33 pm
almost every time i go there i see something that reminds me of why i like to shop there. i'll see someone else smiling and walking away happy, and i know that they just got the same great service i always get. i've been shopping at publix well over 20 years now... i always walk away happy. there is always someone
1:34 pm
and if they don't know the answer they will find someone who does. it's the little things like that, it makes such a huge difference.
1:35 pm
sir! ok, we have a doctor for you. don't speak. you don't wanna damage your vocal cords. oh. it doesn't look bad. it's your windpipe. it's not dangerous really. no, don't! hey! [stewardess] sir. sir! - [man] hey, you need a hospital! - [stewardess] sir! you're gonna have to fill out a report to the police! - that's my scarf! - wh. - [opa] ss for flight 1221, 1221, - co on. - we're boarding rows... - come on. - [beeping] - no! jeez!
1:36 pm
m-2. m-2, all the way up! - [man 1] yeah, we're up there right now. - [man 2] m-2! [over pa] your attention. arriving passengers from fresh air flight 217, please retrieve your baggage at carousel number three. [woman] careful.
1:37 pm
oh! oh. come on. come on, close. [wheezing] - come on! - danny! slow down, honey. - [keefe] kids, be careful. - keep two on the roof, two downstairs. - fantastic. - nice.
1:38 pm
[over pa] welcome to miami international airport. remember, smoking is not allowed in the airport. keep your baggage with you and report unattended baggage to airport security. thank you. my car! ok. come on. [beeping] - [honking] - ah!
1:39 pm
ok, one more. - [phone ringing] - got it. lux atlantic resort, this is cynthia... - [lisa] put me through to keefe's room! - lisa? what's going on? you have got to get keefe out of that room. - you already changed him. - no, it's got nothing to... look, i think something's gonna happen. you... listen, pull the fire alarm. - what the hell are...? - evacuate the hotel! get everyone out! you've goto go up there now and physically tell them! tell them that keefe is a target! cynthia, keefe is a target! - somebody's going to kill him! - oh, shoot. shoot, shoot. [alarm wails] get people out! [man] everybody, please make your way toward the exit. everybody stay calm. we need to evacuate the lobby.
1:40 pm
[ringing] damn it! hello? [speaking in foreign language] - hello! - what's goin' on? something's happening. lisa called. get keefe outta here. code red! get him outta here! come on! move it! - sarah, we gotta hurry. - danny. - charles! - lydia! - we gotta go. - [lydia] you got him? - i got him! - everybody move! rooftop! go!
1:41 pm
get him out of here. - [cynthia] get in the elevator! - let's go! come on! come on! - [man 1] i want everybody outta there! - move! - get in! get in! - incoming! move, people, move! get down!
1:42 pm
oh, my god. [screaming] ah! all right. get him outta here. - come on, let's go! - get out! come on. - you ok? - yeah, we're ok.
1:43 pm
seems like we've hit a road block. that reminds me... anyone have occasional constipation, diarrhea... ...gas, bloating? yes! one phillips' colon health probiotic cap each day helps defend against occasional digestive issues. with three types of good bacteria. live the regular life. phillips'. toilet germs don't just stay in the toilet. disinfect with lysol bathroom trigger... ... and lysol power foamer. they kill 99.9% of germs. to clean and disinfect your bathroom...
1:44 pm
i pinky promised my little girl a fabulous garden party for her birthday. so i mowed the lawn, put up all the decorations. i thought i got everything. almost everything! you know, 1 in 10 houses could get hit by a septic disaster, and a bill of up to $13,000. but for only $7 a month, rid-x is scientifically proven to break down waste, helping you avoid a septic disaster.
1:46 pm
[joe] lisa? - dad. - lisa, what the hell? - did you call 911? - i already did. who is this? - i can explain that. are you ok? - am i ok? come on. - i have to call the hotel. - come on. come on. sit. sit.
1:47 pm
- ok. - i'll get the first aid kit. the cops are on the way. [phone ringing] - lux atlantic resort. - cynthia, are you ok? - yeah. - is everyone else ok? yeah, yeah, sure, we're all ok, i think. you better get over here. i have no idea how i'm gonna explain this. ok. ok. um, i'm on my way. dad, i need your keys. we have to get... hi. [wheezing] dad! oh, he's not dead. i wanted him to see what i'm gonna do to you first. dad. come on.
1:48 pm
you see, lisa, i never lie. ok, so is this personal now? just finishin' the job. well, you're too late. everyone's alive. in that hotel, every single person is alive. what, you didn't know? you failed, jack. - i'll finish the job. - not in my house.
1:54 pm
[phone rings] [on phone] this is 911 dispatch. is anyone there? yes. hello. i'm sorry it took so long. we had an emergency downtown. it says you had someone hit in front of your house. there is a man in my house who's trying to kill me. ok, if you can, lock yourself in a room immediately. units are on the way. just hurry.
1:56 pm
[gurgling] come on, sweetheart. come on. you all right? yeah, i think so. are you sure? i think so, you? yeah, yeah, i am now.
1:57 pm
good. - right over there. right there. - excuse me. - [on radio] jerry, what's your 20? - [man] stand by. cynthia. - we got it covered. - are you ok? - yeah, i'm... - yeah? yeah, i mean... ...i think we had a really good night, all things considered. just that one incident, really. - thank you. - ok. excuse me. ladies. mr. keefe. i'd like to thank you both. - for my family, i thank you. - [man] sir. we have to go. - let's talk soon, yes? - mm-hmm. - [man] roger that. - [marianne] lisa! this is the worst experience we have ever had. do you have any idea what we have been through? - well... - first there was no reservation.
1:58 pm
i could get asthma. i'm so sorry. is there anything we can do to make it up to you? yes. start by cleaning house. get rid of her. she is completely incompetent. absolutely. and cheeky too. i see. well... here's what you can do. fill out a comment card at our front desk. a comment card? she asked us to fill out a comment card. you want us to fill out a comment card? yes, i do. and after you finish, you can go ahead and just shove it up your ass. yeah. - you are so my hero. - let's get outta here. - let's open the bar. - champagne?
2:00 pm
erertisement for time life's video collection. (doorbell chiming) oh, hey, hi, dean. hey, hi there, uh... bob. from hollywood to the heartland, america's entertainer was bob hope. oh, this room, it's so dull and depressing tonight. if only there was some way to brighten it. oh, of course. (laughter) (narrator) he was a true patriot. (bob hope) this has been a great trip.
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