don't feel any sticky residue. >> i love the new shark steam & spray. i use it on my foyer, my living room, my kitchen, my family room, all the way up and down the stairs. >> at shark, we're constantly improving our steam mops, and the shark steam & spray mop is our best ever. it delivers truly clean floors. in fact, let me show you something. elizabeth, why don't you clean with that swiffer wetjet spray mop and see how clean you can get this floor. >> okay. well, it looks like pretty ground-in dirt, so i'll give a little spray there. >> when this kind of mess happens, you want to get your floors cleaned fast, right? >> oh, sure, you do. i guess that's why people reach for these little spray mops, right, 'cause they're fast and convenient. all right, almost done. let's see. one corner over here. >> so, what do you think? is that clean? >> you know, it might not be really super-deep clean, but i guess it's good enough. >> you know what? that's what a lot of people end up having to accept -- good enough. but you know what? at shark, good enough is never

good enough. i'm going to clean the area that you just cleaned with the swiffer, and look at what's going to happen. first, check out my pad. you see that it's perfectly clean? >> perfectly clean, sure. >> now, watch what happens. little bit of my cleanser, little bit of the steam. look how easily it swivels. look how easy it is to maneuver. it really makes cleaning time so easy and fast. i went over the same area, but this is really gonna surprise you. look at this. >> whoa. that's a lot of dirt. wow, the swiffer couldn't even get all that up. >> wow. [ chuckles ] why not get the job done right and have truly-clean floors with the shark steam & spray mop? >> i used to use a mop and bucket, and it took a lot of time to mop my floors. now i use the shark steam & spray, and it takes less than half the time, and my floors are a whole new level of clean. they've never been this clean before. >> the shark steam & spray gives me three ways to clean. it's more versatile than any other mop i've used.

there's no residue, there's no streaking, my floors shine like they're new. >> with the shark steam & spray, you're getting a combination that really is gonna give you a deep, energized clean. the floors look and they actually feel a lot cleaner. >> elizabeth, so many people have beautiful wood floors in their home, but they're always worrying about how to take care of them. >> well, sure. we spend a lot of money on them, and we've all seen those kind of dull and dingy floors, even after they're clean. but you know, some people use harsh chemicals on their floor. how is the shark different? well, it's very different. first of all, super heated steam that dries super fast is the very best way to clean your wood floors, but now we have a very special steam energized cleanser designed especially for your wood floors. it is going to evaporate super fast together with that steam. let me show you how it works. you just get your steam going. now, what you can see here is the super heated steam.

i've got that steam energized cleanser, and also the incredible washable microfiber pad that is designed really to beautify your wood floors. those three elements are working together to beautify your floors, clean your floors, and make sure that they're going to last for a very long time. >> you can really see the difference. >> clearly, the fast drying time of the shark steam & spray mop is so important on your wood floors. i want to demonstrate right now just how fast it really can dry. >> okay. uh-oh. i smell a little comparison here. >> now, let's compare this spray mop to the shark steam & spray mop. both of them -- let's give a spray. >> okay. >> that's the shark steam energized cleanser. >> okay. >> and now let's see what happens. the steam energized cleanser is able to really clean these wood floors, but what happens is the steam is causing it all to evaporate so quickly. >> right.

>> look at this. >> well, mine seems to be cleaning pretty well, but i'm seeing a lot of chemical down there. >> all right, you want to do a comparison? >> okay, sure. >> now, here's a tissue that's really gonna show up if the floor is wet, so i'm gonna show you. gonna really rub it in. >> mm-hmm. [ chuckles ] it's completely dry. >> nothing. >> all right, let me try my side. i just have a feeling that's really not gonna be the case over here. are you ready? all right, you're doing like that. i can still see the -- oh, my gosh. look at the difference. yeah, that's soaking wet. ugh. i should go wash my hands now, right? i guess that shows the shark steam & spray mop just may be the most effective wood-floor cleaner ever made. >> the shark steam & spray mop is absolutely the best way that i can care for my hardwood floors. the steam and cleanser dries so fast. if you have hardwood floors, you definitely need the shark. >> i love that with the shark steam & spray, i get a new, deeper level of clean. my floors shine like they are

new. >> other products i've used leave streaks, but with the shark steam & spray, there's no residue left behind. no streaking, and that makes me happy. >> announcer: introducing the shark steam & spray mop. for the first time ever, shark has combined steam and a spray cleanser to deliver a whole new level of cleaning power. shark is already the recognized world leader in steam cleaning. now shark has revolutionized the steam mop once again with our most effective, most versatile steam mopping system ever. the shark steam & spray mop delivers a never-before-seen deeper clean. just spray shark's gentle yet powerful cleanser on the floor. it instantly begins breaking down dirt on contact. then we add shark steam to energize the cleanser so it has the cleaning power to break up even the toughest, greasiest messes. the dirt is then simply lifted away by the steam energized shark pad. when you combine steam and a steam energized cleanser together, your floors are left spotless and streak free without ever needing to use harsh chemicals.

and listen to this. the shark steam & spray mop is so amazingly versatile, it actually gives you three ways to clean. first, steam & spray cleanser together for the toughest of messes. or you can convert to cordless with battery power using spray only. now it's portable so you can clean anywhere anytime. finally, you can just use steam alone to clean and sanitize your floors in seconds, leaving no cleaning residue. that's right. one shark product gives you three ways to clean, making the shark steam & spray mop the only floor cleaner you'll ever need. so don't use pads that are sopping wet with chemicals. shark pads go on super easy and shark steam is super heated so it dries quickly and works with a non-toxic cleanser so no harsh chemicals are needed. when you think "steam," think "shark." >> you can clean all you want with a mop and bucket with soap and any other detergent, and you're not sanitizing. you're not killing germs. the best and easiest way to sanitize your floors is to use

steam. nothing can be better. nothing can be cleaner than that. >> announcer: with shark's super heated steam and sanifiber pad technology, you can remove 99.9% of germs and bacteria. >> i get a deeper clean when i use the shark steam & spray. i can see it, i can feel it, and i can smell it. i would rate the shark steam & spray with five stars. >> announcer: now more really big news. for the first time ever, shark gives you the choice -- either a washable pad or a convenient disposable pad. use the heavy duty washable pad for regular cleaning and tough messes. throw it in the washer to use again and again. or use the new disposable sanifiber pads for quick pickups in the kitchen or bathroom. then simply toss away. both pads are steam energized and made from durable microfiber. and shark pads are perfect for cleaning your hardwood floors. shark uses a gentle cleanser, and shark steam's quick dry technology guarantees your hard floors will dry almost instantly, leaving your floors deep cleaned and looking

beautiful. the shark steam & spray mop allows you to clean three ways. it's like getting three different floor-cleaning machines for the price of one. so you're probably expecting to pay as much as $250, and it would be worth it. but order today, and you won't pay $250 or $200. in fact, you won't even pay $150. that's right. you can get the shark steam & spray mop for only five payments of $29.95. a great deal! but wait! order now, and we'll make one payment for you. so it's just four easy payments of $29.95. that's an amazing deal! and the shark steam & spray comes complete with a heavy duty washable pad and five new sanifiber disposable pads. plus, order right now, and you'll also receive a month's supply of our steam energized cleanser. everything you need to have super-clean floors. >> i'm going to let you try the new shark steam & spray mop for 60 days. but if you aren't happy with it for any reason, you can send it back for a full refund. i'll even pay for return shipping.

>> announcer: but we know you'll love it. so when you keep it, you'll get our v.i.p. five-year service guarantee. if anything goes wrong in the next five years, we'll fix it or replace it for free. we'll even pay the shipping both ways. call or go online now so you can receive the shark steam & spray mop and everything you see here, plus our remarkable five-year v.i.p. guarantee. all together, it's almost a $240 value for just four payments of $29.95. this is a limited-time tv offer that you won't find in stores, so you must order now. >> now, mark, we've already seen how well the shark steam & spray works on all kinds of floors. but now let's put it to the ultimate test. we've got nine of the stickiest, ickiest messes you could ever find dried onto the floor -- chocolate syrup... axle grease... ketchup... baby-food peas and carrots... i've got grape jelly here... peanut butter...

spaghetti sauce... even strawberry jam right down in the grout lines. you think the shark is up for it? >> i know it is, because we've combined the power of shark steam with the steam energized cleanser and an ultra-absorbent microfiber pad. but, elizabeth, you have to use the swiffer wetjet. do you think you can keep up? >> i'll try. >> all right, here we go. there's my steam energized cleanser. i'm gonna get the steam going. >> that's a little sticky. >> now, look at this. >> wow. that really is dried on, mark. i wasn't kidding. [ chuckles ] but look. the steam is cutting right through it. wow. ugh. >> look at this. i can get right into the grout lines. >> ooh. wow. i'm just smearing this grease around. okay. >> look at that steam energized cleanser break down these greasy, sticky messes. these are not easy. you can see that. but look at this. the shark steam energized cleanser and that steam breaks

down these messes in seconds. i think i'm done, elizabeth. even inside the grout lines. that's it. >> and i couldn't get in the grout lines. no way. i am not even halfway finished. >> look at the power of steam and steam energized cleanser and that incredible microfiber pad. when you want to clean your floors faster, easier, and better, you want my shark steam & spray mop. >> i'm a single, working mother, and i don't have a lot of time to clean. but with the new shark steam & spray, it is so fast and easy to get my floors super clean. >> i get so excited when i use my shark steam & spray and i see that my floors are clean, they smell good, and i know that they're sanitized. >> i'm a stay-at-home dad. basically, my job is to clean the house every day. i love the shark steam & spray. i love the odor and scent that it leaves to the house, and that it does all its cleaning in one shot, which is a great thing for me. the proof is on the pad that it works. >> announcer: at about orlando's clearview market research, we

secretly set up cameras behind a false wall and asked dozens of swiffer wetjet users to gather and compare the swiffer wetjet to the new shark steam & spray mop. >> what i'd like to do first is just hear what you think about the swiffer wetjet. >> the thing i like about my swiffer wetjet is the convenience factor. >> it's good for, like, quick spills. >> well, it's better than a mop, but i still have to scrub. >> 'cause you have to use a lot of pressure going back and forth. >> i feel it underneath my feet. i feel like it's slimy. >> announcer: after testing the new shark steam & spray at home for two weeks, participants were asked to deliver their candid evaluations. >> love it. you'd steam it, you use less solution. >> the floor feels clean. it looks clean. it does pick up the dirt. >> it was so easy to use, and it felt so clean. >> it sanitizes, dries quickly, and it gets underneath the kitchen counters, the cracks, the corners. >> because of the cleaner and the pads and the steam, the combination, it just works better. >> how many of you would now say, "i'm switching from the swiffer wetjet to the

shark steam & spray mop"? >> announcer: the results were overwhelming. clearly, this group preferred the shark steam & spray mop. >> shark cleaned up everything that the swiffer left behind. >> i've already recommended it to a bunch of my friends. >> i'm definitely switching to the new shark. >> the shark steam & spray has made our house truly clean for the first time in a long time. it might have looked clean, but maybe wasn't truly clean with the sanitizing. you can tell the difference. >> here's something else new. check this out. this is our new disposable sanifiber pads. now, everybody loves the performance of our washable microfiber pads. >> sure. >> but some folks asked, "could you develop a disposable pad with the cleaning performance of washable microfiber?" they don't like their usual disposable pads that feel like waxy paper spreading around a mess on a floor. they wanted this kind of microfiber-cleaning performance, and that's what we've done with sanifiber. you have steam energized pads

that are gonna leave your floors without residue and fully sanitized. >> wow. leave it to shark to give you both -- washable and disposable. i love it. >> shark sanifiber quality is so much better. you're gonna see within weeks that your floors are staying cleaner longer, that there's no grime, there's no residue, and it's effortless. >> i can just stick on a disposable pad, clean the floor, and toss it out at the end. >> the shark sanifiber pad -- super-durable. you can pull on it. nothing happens. you know it's not gonna fall apart in the middle of the cleaning. >> i love that the shark steam & spray sanifiber disposable pad is so durable that i can clean my whole entire house with just one pad. >> there are so many kinds of germs and bacteria out there that regular cleaning methods don't address, especially in the kitchen. you know, your kitchen should be a place that's ultra-clean, because that's where you cook and prepare food. >> and, often, it's where we eat our meals. >> the problem is that kitchen floors get very dirty.

as you cook or eat, food falls on the floor and begins collecting bacteria and germs. >> and then there's all that nasty stuff we bring in on our shoes from walking on the streets, and everything on our pets' paws, too. >> studies show that the kitchen is actually one of the germiest places in your home. so you may think your kitchen floor is clean, like we see here. >> yes, this floor looks pretty clean. >> but watch what happens when we turn on our black light revealer. >> whoa! look at all that! incredible. >> now, that unseen dirt could represent germs and bacteria. elizabeth, could you try cleaning up this mess with a standard sponge mop to see what happens? >> sure, okay. here we go. oh, look at this, mark. this is the problem with a mop and bucket. when you start using that dirty water from your bucket, it just smears it around. >> that's the problem with a mop and bucket. let me try with my shark steam & spray mop.

>> okay, 'cause this sure is not getting it. >> it's not getting the job done. >> no. >> watch this. just with my steam and steam energized pad, look what's happening here. all of that dirt and mess that could be germs and bacteria is coming up in seconds with the power of the super heated steam energizing that pad. >> everywhere the shark went, it's cleaned and sanitized, and you can just throw away the disposable pad. the black light proves it. no reside left behind. >> you can clean all you want with a mop and bucket with soap and any other detergent, and you're not sanitizing.you're no. you still have the germs being passed from one area to another area. the best and easiest way to sanitize your floors is to use live steam. nothing can be better. nothing can be cleaner than that. >> i have three dogs. i'm constantly trying to clean my floor. the shark steam & spray is able to pick up the dirt -- even the ground-in dirt that gets left

there for days. and the powerful cleaner, as well as the sanitizing steam, i know that it's clean. >> my favorite thing about the shark steam & spray is the power of the steam. the steam kills germs and bacteria. i have allergies, so the shark is awesome for me. >> up until now, you've had to choose -- either use a steam mop or a chemical cleaner. but now you can have the best of both worlds. the shark steam & spray mop combines the power of steam with a steam energized cleanser for the ultimate in clean. >> this is your last chance. order right now. >> announcer: introducing the shark steam & spray mop. for the first time ever, shark has combined steam and a spray cleanser to deliver a whole new level of cleaning power. shark is already the recognized world leader in steam cleaning. now shark has revolutionized the steam mop once again with our most effective, most versatile steam mopping system ever. the shark steam & spray mop delivers a never-before-seen deeper clean. just spray shark's gentle yet

powerful cleanser on the floor. it instantly begins breaking down dirt on contact. then we add shark steam to energize the cleanser so it has the cleaning power to break up even the toughest, greasiest messes. the dirt is then simply lifted away by the steam energized shark pad. when you combine steam and a steam energized cleanser together, your floors are left spotless and streak free without ever needing to use harsh chemicals. and listen to this. the shark steam & spray mop is so amazingly versatile, it actually gives you three ways to clean. first, steam & spray cleanser together for the toughest of messes. or you can convert to cordless with battery power using spray only. now it's portable so you can clean anywhere anytime. finally, you can just use steam alone to clean and sanitize your floors in seconds, leaving no cleaning residue. that's right. one shark product gives you three ways to clean, making the shark steam & spray mop the only floor cleaner you'll ever need. so don't use pads that are

sopping wet with chemicals. shark pads go on super easy and shark steam is super heated so it dries quickly and works with a non-toxic cleanser so no harsh chemicals are needed. when you think "steam," think "shark." >> most people don't realize that when they clean with a mop and bucket, they're actually spreading around germs. steam is the easiest and fastest and cleanest way to sanitize those areas. >> announcer: with shark's super heated steam and sanifiber pad technology, you can remove 99.9% of germs and bacteria. >> i'm a single, working mother, and i don't have a lot of time to clean. but with the new shark steam & spray, it is so fast and easy to get my floors super clean. >> i think the new shark steam & spray is a five-star product. i have one product that does everything that i need at my fingertips, and it does it really well. >> announcer: now more really big news. for the first time ever, shark gives you the choice -- either a washable pad or a convenient disposable pad.

use the heavy duty washable pad for regular cleaning and tough messes. throw it in the washer to use again and again. or use the new disposable sanifiber pads for quick pickups in the kitchen or bathroom. then simply toss away. both pads are steam energized and made from durable microfiber. and shark pads are perfect for cleaning your hardwood floors. shark uses a gentle cleanser, and shark steam's quick dry technology guarantees your hard floors will dry almost instantly, leaving your floors deep cleaned and looking beautiful. and shark's maneuverability means you'll simply glide across the floor and get in and out of tight spaces with ease. the shark steam & spray mop allows you to clean three ways. it's like getting three different floor-cleaning machines for the price of one. so you're probably expecting to pay as much as $250, and it would be worth it. but order today, and you won't pay $250 or $200. in fact, you won't even pay $150. that's right. you can get the shark steam & spray mop for only five payments of $29.95.

a great deal! but wait! order now, and we'll make one payment for you. so it's just four easy payments of $29.95. that's an amazing deal! and the shark steam & spray comes complete with a heavy duty washable pad and five new sanifiber disposable pads. plus, order right now, and you'll also receive a month's supply of our steam energized cleanser. everything you need to have super-clean floors. >> i'm going to let you try the new shark steam & spray mop for 60 days. but if you aren't happy with it for any reason, you can send it back for a full refund. i'll even pay for return shipping. >> announcer: but we know you'll love it. so when you keep it, you'll get our v.i.p. five-year service guarantee. if anything goes wrong in the next five years, we'll fix it or replace it for free. we'll even pay the shipping ways. call or go online now so you can receive the shark steam & spray mop and everything you see here, plus our remarkable five-year v.i.p. guarantee. all together, it's almost a $240

value for just four payments of $29.95. this is a limited-time tv offer that you won't find in stores, so you must order now. the preceding paid program for the shark steam & spray mop was the shark steam & spray mop was brought to you by euro-pro.

>> announcer: the proceeding program is a paid advertisement for lifelock identity theft protection. today on "living well with montel"...

>> something was terribly, terribly wrong. >> announcer: when the fraudulent bills started showing up, it was bad. >> i had not applied for any of these things. >> announcer: what happened next was worse. >> the woman told me, "the credit cards have been activated from your home phone." >> announcer: 30 years ago, she was a hardworking single mom fresh from college, so why couldn't she open a line of credit? >> finding out that i was $112,000 in debt was devastating. >> announcer: three decades later, it happened again. it's identity theft, one of the fastest growing crimes in america. it's not just a fraudulent charge that your bank or credit-card company will fix. it's so much more. >> the police could not help me. >> announcer: once thieves have your information, they can steal your money, ruin your credit, and turn your life upside down. >> i owe them over $20,000. >> two automobiles were purchased. >> i was gonna lose my home. >> announcer: if it can happen to a seasoned investigative reporter... >> this guy apparently pulled my social security number right out of thin air. this is one of the most insidious crimes that are out there. >> announcer: ...and a big city major fraud detective...

>> it devastates you. >> announcer: ...you have no idea how easily it can happen to you. >> you're just not secure. >> announcer: today, america's most trusted security expert, mayor rudy giuliani, exposes the shocking truth about identity theft. >> it can be done by very, very, simplistic criminals just looking over your shoulder in a restaurant or in a store, or it can be done by very sophisticated hackers who are evil geniuses. >> announcer: stay tuned to learn from mayor giuliani and leading security experts what you need to do to keep your identity safe. >> people become victims of identity theft every day and don't realize it until it's too late. >> protecting your good name is one of the most important keys to living well. and last year alone, over 11 million americans had their identities stolen. identity theft is a global problem, and all indications are that it's only gonna get worse. identity thieves don't discriminate -- young, old, wealthy, or just everyday people trying to make ends meet. all of us are potential victims. since i became a lifelock member, lifelock has had my back. i know there's an entire company out there 24/7, proactively scanning for potential problems.

lifelock service works for me. now stay tuned and find out why it's the best choice you can make. [ applause ] it's time to start living well financially, spiritually, physically, and emotionally. it's time to start "living well with montel." [ cheers and applause ] welcome, welcome, welcome, and thank you so much for joining us today for another edition of "living well with montel." [ cheers and applause ] well, today, we're talking about identity theft, and if you don't think it's a serious problem, i want you to think about this. every three seconds, someone's identity is stolen, and it's not just credit-card fraud. and once your identity is stolen, accounts can be opened in your name, your credit scores can be ruined, your bank accounts could be wiped out, and you could lose all of the equity in your home. identity thieves can ruin your life. and for all of you people out there who don't think you can be a victim 'cause you're too young and because, you know, you use one of these -- you don't leave a paper trail. come on. guess what -- smartphone users are far more likely to be victims of identity theft. and you still think you're protected?

well, so did the people that you're about to meet. i want you to take a look at this. >> i would never have thought in a million years it would have happened to me, ever. >> something was terribly, terribly wrong. >> announcer: it happens to young people. >> i have all of these bills, and none of them are mine. >> someone had opened a business in my name. they opened bank accounts. like, they basically had a life based off my life. >> the police could not help me. it entirely changed the course of my life. >> my identity is still messed up, and this is about four years later. >> announcer: it happens to educated people. >> it happened to me twice. i was fresh out of the university and a single parent. very alone. somebody bought a house for $112,000 in a state i never lived in. >> announcer: it happens to hardworking people. >> i owe them over $20,000, and that freaked me out. >> announcer: it happens to people you would never expect. >> you would think that if anybody is gonna be well-protected against identity theft, it's me -- a professional consumer watchdog and investigative reporter. i was now being pegged for running up bills on nine different credit cards that i wasn't paying, stiffining varios

utilities, passing bad checks. >> announcer: it even happens to police. >> a lot of people go, "you? you of all people," you know? and i said, "yeah." if it can happen to me, it's gonna happen to you. >> announcer: you can become a victim of identity theft in an instant. your personal information is at risk. >> well, this guy pulled my social security number right out of thin air. >> announcer: whether thieves get your personal information by looking over your shoulder, going through your trash, or hacking into your identity online, the results are the same. >> i cannot currently get a credit card. >> just because you're a victim once, don't think you won't be again. [ applause ] >> well, please welcome mark, stephanie, and hanna to the show. welcome them. [ applause ] stephanie. >> hi. >> you need to tell everybody -- you had a roommate, right? >> i did have a roommate. >> nice girl. friend to you, right? >> yeah. >> she was cool. >> great friends. >> her boyfriend did what to you? >> it is my suspicion that he opened some credit cards in my name. >> how many months did it take

you to start cleaning up the damage that this person did? >> several months, actually. i mean, i moved out, and i had to call my boss and say, "i need immediate time off," and i moved into a motel. i eventually quit the job because i couldn't afford staying where i was anymore, and i moved back home. >> and you made the calls to the police. >> i did. >> and how much were they able to help you? >> not very much. i was violated, and now i have to prove to these people that i am me and that i did not do these things that you told me that i've done. and it was very difficult. >> hanna, your story is crazy, 'cause hanna gets hit twice -- not once, two times. the first time, you had just graduated from college, correct? >> yeah. >> most people graduate from college these days and you get the notice for student loans or, you know, "when you gonna -- how you gonna work this out?" you get a notice that you didn't have a student loan. somebody bought a house in your name?!