♪ ♪ good morning to you, it's friday, september 1, 2017. welcome. rescue crews are still pulling people out of the water in beaumo beaumont. >> explosions at an unstable ch chemical plant outside houston. gas spikes hike as harvey disrupts the prices. how victims are helping each out. hair stylists, singers and superheroes. we begin this morning with a look at

your world in 90 seconds. helicopters are flying to rescue people. >> more dramatic rescues play ou ve>> ornight the remains of hurricane harvey caused significant flooding in nashville. the chemical plant in texas, more blasts are expected. the president would like to join in the efforts pledging a million dollars of his personal money. vice president

the wells fargo count has grown largest. >> 3.5 million accounts may have been opened. the first big weekend of college football is here. >> dixon, touchdown. >> all that matters. >> forget about this one. >> the great moment here, joey runs over to this 6-year-old boy who has stage iv cancer. he made home he went home with a souvenir. >> on cbs this morning. >> canoes, ckayaks and monster trucks are coming to the rescue. watch as it pulls an army vehiou

>> use what you got to use. >> this morning's eye opener is presented by toyota. let's go places. welcome to cbs this morning, charlie is off, guess what? so is norah. she has a day off. maybe she'll sleep until 5:00 a.m. >> she should. >> we're in good hands. welcome to you both. we begin with the latest on hurricane harvey. nearly one week after he hit texas, many people in houston are getting the chance to go back home. others in east texas are desperate to leave the flood zone. >> evacuees boarded planes and buses overnight. that city has been without running water for more than 24

across texas, fema says 32,000 people are in shelters. the confirmed death toll has jumped to 37. >> helicopters are pulling people out of floodwaters in east texas. anna, good morning. >> reporter: good morning. so this has been the scene here all night long. they're taking people on buses like that one, and then loading them up on to these c-130 cargo planes to ship them out of here. if you can imagine being an evacu evacuee. there is no water here, very little food and no way to get out of town. most of the roads are blocked. at that point if you're in a shelter, you just want to get out. >> we have a bus going to dallas. >> reporter: hundreds of people

gathered at beaumont's regional airport. as many as 60 people at a time packed into planes. cory is waiting to board a bus with his wife and three daughters. >> they say we're going to dallas or san antonio. anywhere to help us. >> reporter: this man man is part of an organization to help the evacuees. >> right now we're at 960. there's been estimates we could evacuate as many as 5,000. >> reporter: two days after harvey's second laund fall. entire neighbor hoods are still flooded. >> we've got a boat in front. >> reporter: sheriff's deputy brian hamen joined volunteers to make sure n

behind. >> it came up on them so fast. no one expected 29 inches of rain after the initial storm. >> reporter: at the airport, betty joe white is getting ready to board a plane to dallas. >> when they holler 878, this will be my flight number. >> reporter: she was rescued by boat from her flooded apartment. the 73-year-old has never flown or been to dallas. she's not sure where she'll go when she arrived. >> i don't know what we're going to do. somebody is going to have to help me on this one, take us in. >> reporter: officials are not sure when the water system will be back up and running. that means no water. it is likely they'll try to get as many people out as they can. >> thank you, anna westerner. the flooded arkema chemical plant could see more

over the next few days. part of the facility caught fire after valves burst. eight other facilities are ready to blow. >> reporter: the radar that matters this morning is the one over houston and thankfully, it is clear. look, there were no explosions overnight. as you said, more appear to be imminent. we told you about the 15 sheriff deputies yesterday that were treated after breathing in some of the fumes after yesterday's explosion. they have been released. there has been a federal investigation launched into what's going on there. from above the chemical plant we saw fire continuing to burn thursday morning, hours after it began. by late afternoon, the flames appearedo

but arkema is warning there is evidence suggesting other trailers will soon burn. satellite images tell the story. the water knocked out power that's needed to prevent unstable organic peroxide calm pounds from overheating. >> we have been in a defensive posture holding a perimeter around the facility to make sure that our citizens are safe and that our environment is protected. >> reporter: the plan now, let it burn. authorities evacuated people within a mile and a half radius of the facility. >> this should have never happened. they should have had backups in case they lost power. >> reporter: the company did have backup generators. but it's unclear whether they were protected. >> if you need an interview -- >> reporter: we have tried to get in touch with your company yesterday. this company executive agreed to take our

but didn't have any answers. >> were the generators elevated? >> i don't know. >> reporter: an inspection last year found ten serious violations. ultimately resulting in more than $91,000 in fines. but a former osha official tells cbs news none of that would probably be relevant to the situation we're dealing with now. he tells us the company had more than one backup plan and it all failed. the local sheriff says from everything he's been told, what is burning from the area of that explosion is non-toxic, in fact, he's told the public that experts have told him it's no different than standing around a campfire. >> okay, we shall see. houston officials are surveying the damage left behind by harvey. the mayor took a

devastated city yesterday. the white house estimates the storm has affected more than 100,000 texas homes. 37,000 utility customers in houston are still without power this morning. demarco morgan is in downtown houston. good morning. >> reporter: good morning. floodwaters are starting to receive and that means services are starting to come back on line. now comes the grim task of accounting for all the people who did not survive. going door to door, search and rescue teams fan out across neighborhoods that had been inundated. >> we're finding out if there's any civilians that have been left behind. >> reporter: one section of the city was fully searched thursday. five more should be finished today. as more neighborhoods dry out, some people are venturing back into their flood damaged homes. >> the water came up about right here on the brick. >> reporter: they ripped out water log

destroyed furniture and debris piled up on the streets. >> my wife is from san antonio, and she doesn't want to go through this anymore. and we're done. >> reporter: calls for help are diminishing, the police department performed just three high water rescues between wednesday night and thursday morning. >> we received about 30 missing persons reports since the storm began. we have cleared 11 of those already. we still have 19 cases we are still looking for. >> reporter: houston's airports reopened for commercial flights. some public transportation services also resumed. the mayor says that toyota center shelter will likely be closed by end of day. the people still there will be moved to the convention center where 8,000 remain down from a high of 10,000. >> don't bet against houston or harris county. we're coming back strong. >> reporter: officials say the water still

risk. they're telling people not to drive through flooded roads. the water contains dangerous wildlife. we just spotted a snake not too far from where we're standing. you want to be careful and watch out for the water because it has bad chemicals that can make you sick. >> okay, thank you. in our next half hour the houston mayor's first in depth interview since harvey stuck. he'll talk to us about helping people in shelters and how the city can respond better if this ever happens again. president trump will return to texas tomorrow to visit houston and other areas hit hard by harvey. the president was criticized after his first trip for not visiting victims in the storm ravaged areas. vice president mike pence did meet with victims yesterday. he cleared storm debris at a home in rockport and viewed the damage from an aircraft. major garret is at the white house, good morning. >> reporter: good morning, as is so often the case with this

presidency, president trump and vice president pence were a mr. trump was cheered but kept his distance from suffering and devastation while his vice president did the opposite. >> president trump sent us here to say we are with you. >> reporter: vice president pence toured a heavily damaged neighborhood in rockport and consoled residents at a church gutted by hurricane harvey. >> we'll be here every day until this city and this state and this region rebuilds bigger and better than ever before. >> reporter: unlike president trump, the vice president hugged the afflicted, posed with volunteers and cleared branches from a front yard of a family who wept while they watched. >> there's a long way to go. it's not months, but years. >> reporter: president trump's trip was far less intimate. >> what a crowd, wha

>> reporter: critics said he failed to see detectivastationd. bill clinton tended to shine in moments of tragedy. george w. bush, faulted for his initial distance with hurricane katrina embraced the victims. president obama drew praise from republicans from his prompt response to superstorm sandy. the vice president said mr. trump would be returning to texas on saturday. >> president trump often reminds us we're one american family. that when one hurts, we all hurt. >> reporter: sarah huckabee sanders said the president will donate one million dollars to hurricane relief efforts. whether that comes from his foundation or business accounts she could not say. >> one million dollars donation will be greatly appreciated,

gas prices are going up across the country after harvey. they have jumped $0.20 since the storm made land fall. the nation average is $2.52. that's the highest price in two years. in dallas drivers waited in line to fill up, and they were worried that shut downs would affect the price. really good to see you. >> thank you for having me on. >> this is not the news people want to hear. how long do you think the spike will last? >> it depends on the infrastructure damage. we simply don't know when we'll get the refineries up and running. we have ten refineries down, that's 16% of all u.s. refining capacity. we don't know when the facilities will be up and running, when people can get back to work. what the extent of the damage s. we'll have to play a waiting game to see when we can

prices to normal levels. >> the pipeline runs from houston to new yorkism. >> that's why you get higher gas prices here. one out of every eight barrels people consume comes through the colonial pipeline. it supplies the east coast. when we have problems on that pipeline we see higher gas prices here. >> a lot of us of a certain vintage can remember the long lines in the 70s. there were lines after hurricane sandy. could we see the same thing? >> after the oil embargo in the 70s we created a petroleum reserve we can tap in emergency situations. we actually tapped the reserve yesterday, a million barrels for refineries in louisiana. the u.s. government does have additional tools at its disposal if it wants to basically help supply different parts

country. we can do other things to ease the supply problem. >> i'm part of the vintage. you too. this is so much bigger than just a texas problem, is it not? >> absolutely. i mean, we go back to 2005, the u.s. basically exported around 800,000 barrels of refined product. we now export 6 million barrels of refined product. you have global markets dependent on u.s. supplies. we're starting to see shortages outside the united states. it's a global problem, not just a local problem. >> thank you so much. all right. we are watching a big new storm this morning in the tropics. irma is a category three hurricane packing winds of 115 miles per hour. this storm is rapidly intensifying. the latest forecast from the

the storm close to the caribbean as a category 4 storm. a huge one by tuesday afternoon. irma could pose a threat to the united states but it's still more than a week away from a potential landfall. vladmir putin warned overnight that the u.s. and north korea are on the verge of a large scale conflict. he said trying to end north korea's nuclear problem by putting pressure on pyongyang is futile. this comes days after north korea launched a midrange ballistic missile over japan. a state department ban on travel to north korea takes effect today. the kremlin is promising a tough response after the u.s. ordered russia to close a consulate. the u.s. is giving russia until tomorrow to close its annexes in san francisco, washington and new york. this is in retaliation

russia's closure of u.s. embassies in russia. a 19-year-old timothy peoug peought zaw died in penn state. the judge will decide whether the prosecutors presented enough evidence to send the fraternity members to trial. a georgia police lieutenant is caught on camera at a traffic stop making a very disturbing statement. ahead, the dash cam video when he tells a woman we only kill black people. and how his lawyer defends the comments. th

a texas mother disappeared just before hurricane harvey hit. >> how the historic flooding is making the search more difficult and while her family tells us she would never leave her children behind. you're watching cbs this morning.

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m, bum-bum-bum-bum ♪ september is childhood cancer awareness month. what better time to donate to st. jude children's research hospital? ahead why houston firefighters had to hold their breath and dive into floodwater in order to put out a house fire. in his first interview since harvey hit, hon'

star. your local news is next.

♪ ♪ houston firefighters were forced to use unusual methods to tackle a house fire in a flood zone. the nearest hydrant was underwater so they took turns holding their breath and diving to hook up the hoses. when there wasn't enough water pressure to put out the fire, the crew had to improvise. >> we had someone who came up with the idea we could use the jet propulsion on the boat engine. tried that out and it seems to be working really good. we were able to knock down the majority of the fire. >> reporter: volunteer rescuers say the family and the animals inside the house -- don't you like that ingenuity on the part of the firefighters. you never

a problem in that situation. welcome back to cbs this morning. >> good to be with you, and when houston mayor sylvester turner took a flight over the flood zone, he saw entire neighborhoods still inundated would water. just before that flight, mayor turner spoke with cbs in his first extensive interview since the storm hit. mark, good morning to you. >> reporter: good morning. the floodwaters that have receded remain an issue in a number of others. the mayor says it's time to focus on recovery to help displaced residents as he sizes up how houston dealt with this catastrophic storm. every one of these disasters is a learning experience. mike tyson says everyone has a plan until they get

the mouth. anything you wish you'd done differently? >> no. you can always improve. you know? and we'll sit down and we'll assess what we could have done better. the city certainly does need more assets, high water vehicles, high water trucks, high water boats. first responders need more equipment. and in a storm like this when some of your roads are cut off, and your airports may not be functioning at that point in time, it makes it much difficult to get to people as soon as you would like to. >> you must be so tired. >> yes, ma'am. >> reporter: roughly 12,000 folks in shelters, some folks will need help indefinitely. >> many of these people. we're working on a plan for them. >> reporter: what's the plan? >> to work with fema and the city of houston you've got thousands of people that are impacted. we need a lot of fema workers on

processing those applications. we need to be able to give them the assurance that there is some sort of temporary housing or permanent housing for them. people are appreciative of being in the shelter, but after about five to seven, eight days -- >> reporter: it gets old. >> it gets old and they want to go home. which means they expect us to operate with the greatest degree of urgency. >> reporter: none of this is going to be cheap. >> what we're needing from fema is an advanced payment on debris removal. i will tell you my request has been $75 million as an advanced payment just on debris removal. just for the city of houston alone could be anywhere between $250 million, $300 million. >> reporter: what's going to be the total price tag? >> it's going to be huge. >> i had the opportunity to do an aerial view of the city of houston. >> reporter: any question in your mind you'll be dealing with something harvey related the last day you're in office? >> absolutely

you come back and zvisit the ciy a year from now and the city will be a shining star about how a city recovers. there's no doubt in my mind that the city that i know, which i was born and raised, a city that i know, this city will bounce back like never before. >> reporter: the mayor told me houstonens like him have always faced challenges. he grew up as one of nine children to become the mayor of america's fourth largest city. a graduate of harvard law school. the city will remain one of hope and opportunity and come back stronger than ever. >> houston strong. thong very much for that report. this morning police are searching for a texas mother who disappeared before harvey hit. crystal mcdowell last facebook post was stay safe out there. she wrote it the day before harvey made land fall. michelle miller is in texas

where she spoke with crystal's family. >> reporter: crystal mcdowell's family tells us she was scheduled to pick up her two children from exhusband's home but never showed. that was the day before hurricane harvey flooded streets in her neighborhoods. with law enforcement trying to keep people out of harm's way, they say the storm may have provided the ideal climate to cover a crime. >> see this black car right here, this mercedes. >> reporter: crystal mcdowell's car was found submerged in this motel 6 parking lot 13 miles from her home. >> the cops were here busting in doors. >> reporter: police say it was likely parked here before the water rose. how confident are you that she was not a victim of this storm? >> very confident. she is not a victim of this storm. we feel very, very confident that she's not a victim of this storm. >> reporter: these are the last known images of crystal taken

boyfriend's home a day before the hurricane. she was leaving for two appointments as a real estate agent. her office could not confirm whether or not she made either one. >> the main objective is just to get crystal back home. >> reporter: crystal's uncle jeff walters works in the same real estate office. what do you think happened to her? >> i don't know. but i know she's not one to leave and she's -- she would always be in contact with us and her children. >> reporter: chambers county sheriff brian hawthorne says the investigation began before the storm but harvey's aftermath has made the efforts more challenging. >> we are hampered by some of the flood issues, but we are as aggressive as ever trying to locate and find crystal mcdowell. >> reporter: the 38-year-old mother of two was divorced in june but still shared a home with her exhusband. our calls to him went unanswered but he told crystal's

she intended to pick up the kids and ride out the storm in dallas. >> i think she was concerned for her well-being. >> reporter: paul hargrave said he and crystal started dating and suggested her relationship with her exhusband was not ideal. >> i think she wanted to get out of the situation and move forward. >> i think there was probably some animosity between boyfriends and husbands and husband probably might think the boyfriend had something to do with it and the boyfriend might think the husband had something to do it which is what we're faced with right now. >> reporter: sheriff hawthorne knows this family wants answers but his resources are stretched thin. two of the investigators, mind you, were flooded out of their homes. >> oh, boy, michelle, that sounds sinister. sounds like a story for 48 hours. children are missing their mother and it's a sad story. thank you very much. here's a look a

this morning's other headlines for you today. the san francisco chronicle reports wells fargo has uncovered additional fake bank accounts. the bank set a total of 3.5 million accounts may have been opened without customers' permission. that's up from the original estimate of 2.1 million. last year wells fargo paid $185 million in fines over these unauthorized account. a milwaukee journal sentinel reports on the reg signation of sheriff clarke. "the washington post" says a flight taken by steve mnuchin and his wife is being reviewed by the inspector general. this photo showed her

the plane wearing designer labels. one watchdog group says the trip to kentucky seemed to have been planned around the solar eclipse. treasury officials say it was official travel. the hill reports that sean spicer thanked president trump as he left the administration. spicer resigned as press secretary in july. he had been working on and off in the white house since then. yesterday he sent a good bye e-mail to colleagues saying it has been the honor of a lifetime to serve the president and the american people. >> it will be interesting to see what his next chapter is. i think they wanted him on dancing with the stars and he said no thanks. >> he has a lot of options. a georgia police lieutenant was reported making disturbing comments during a traffic stop. >> we only kill black people. yeah, we only kill black people. >> ahead why his attorney says the video does not tell the whole story. you're watching cbs this morning.

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a georgia police department this morning is investigating an officer caught on video making a disturbing statement. >> we only kill black people. yeah, we only kill black people, right? >> the cobb county police officer who made the controversial comments to a woman during the traffic stop says he will retire. but his police chief wants to start the process to fire him. ann marie green is here with a video that could cost the veteran officer his career. good morning. >> good morning. the dash cam video that has just been released shows a traffic stop from july of last year. the woman in the video who is white told the lieutenant she was afraid to reach for her cell phone. the officer's response is not reassuring. during the traffic stop he can heard telling a woman that she needs to call the person who was picking her up because she's being arrested. >> get your phone, it's your lap right there. >> i want to put my

no. no. i've seen way too many videos of cops. >> but you're not black. remember, we only kill black people. yeah, we only kill black people, right. >> his lawyer says that the veteran was attempting to de-escalate the situation after the woman said she was afraid to retrieve her cell phone. he said abbot's comments must be observed in their totality to understand their context. >> no matter what context you try to take those comments in, the statements were inexcusable and inappropriate. >> yesterday the police chief mike register says the department has opened an investigation. >> i don't know what's in his heart but i certainly know what came out of his mouth. >> cbs law enforcement officer says the woman was clearly in fear and abbott's comments were out of bounds. >> ask her to step out

vehicle, step in front of the car, retrieve what you want underneath the seat and then give it to her. but you certainly don't do that. >> the incident occurred four days after the day of philando castile who was shot five times in a st. paul suburb. viola says statements like abbott's put up a wall. >> we're in a society where police and community are trying to mend and that type of behavior will cause nothing but problems. >> abbott is off the payroll and has been notified of his proposed termination. he was in charge of reviewing the videos for his unit which raises the question about why this video was just coming to light. >> training, suggests a lot of other ways to diffuse a situation. >> i don't get it how

it understandable. >> it's what came out of his mouth. >> what else is there to hear. the disaster in southeast texas has led to some extraordinary acts of kindness. ahead how superheroes, stylist and singers and more are bringing smiles to flood victims and first responders. and a baseball fan returns to the bronx to cheer on her righno

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♪ ♪ it's friday, september 1, 2017. welcome back to cbs this morning. flood victims in houston are helping their neighbors survive and recover. ahead, how to make sure you can help them without being scammed. plus, the tech industry tries to make hearing aids trendy with a little help from congress. first, here's today's eye opener at 8:00. many people in east texas are desperate to leave the flood zone. >> this has been the scene all night long. they're loading people up to these c-130 cargo planes to ship them out of here. >> houston oiafficrels a surveying the damage. >> the flood waters are starting to recede. with everything that's going on, they're keeping

the next hurricane,irma. the radar that matters this morning is the one over houston and thankfully it's clear. president trump and vice president pence were a study in contrast in their trips to texas. trump was cheered but kept his distance from suffering and devastation while his vice president did exactly the opposite. >> the mayor told me it's time to focus on the city's recovery to hngelpi t itshousands of displaced residents like these folks as he sizes up how houston dealt with this catastrophic storm. >> you come back and visit the city of houston a year from now and this city will be a shining star of how a city recovers when it's been hit. there's no doubt in my mind that the city that i know, which i was born and raised, a city that i know, this city will bounce back like never before. hope the mayor is right about that, a lot of people will come back a year from now. he's speaking

conviction. i'm gayle king, charlie is off and so is norah. everybody is glad norah has a day off after a very long week. we begin with hurricane harvey again, which hit texas one week ago tonight. it will take many more weeks to recover. satellite images before and after the storm show how bad the flooding was. overflow and rivers covered communities and water and made roads invisible. >> harvey has killed at least 37 people. the white house estimates 100,000 homes have been affected. fema says it's already approved $57 million in disaster aid. >> there is still severe flooding in east texas where harvey's second u.s. land fall hit hard. victims packed the beaumont airport overnight. that city lost service over 24 hours ago and there is not enough food. an

>> reporter: good morning. what you see behind me is a plane load of evacuees, they're waiting to leave beaumont where there is no water, very little food and not much resources for them to stay. they're going to places like dallas and san antonio. people have been rescued by boat and helicopter in places like port arthur and beaumont. those saved have faced crowded shelters. again, that lack of food, there is no water in the city. so that brought hundreds of people to the airport here last night, desperate to leave. some of them being loaded on to these military cargo planes. we spoke to people who were heading to dallas without knowing anyone in that city. one woman told us she didn't have a choice other than leaving town. >> i don't have a plan. because right now, i'm numb. i don't know what to expect when i get there. fawas juggling with letting my

but, no. the water is just too high. >> reporter: they may be taking a lot more people out of here because emergency management officials tell us here in beaumont, they do not have any idea when there will be a drinking water supply in the city of beaumont. >> anna werner, thank you. in the middle of all this misery and loss in southeast texas, the human spirit is shining through. so many people are stepping up to help their neighbors. officials say they've had to turn some volunteers away. demarco morgan is in houston with some of the moments that brought joy during an awful week. >> reporter: good morning. it has been a tough week, but we have proof that in times like these, there are good people ready to help. >> spiderman! >> reporter: in a week of ordinary people, stepping up as heroes, a superhero spreads

saw there was a need for people to just volunteer and do what they can. kind of improves morale. i think that's one of the most important things we need to work on. trying to help build morale while we're here. this is definitely the most important thing i've done as spiderman is to get out here with the people who are truly in need. >> reporter: out here where hundreds line up, not seeking help, but hoping to lend a hand. >> i don't want to ask for your sorr sorrow, i want to ask for your joy. >> reporter: a trim, shave and a moment of normalcy for the flooded and first responders. >> i wasn't hit as bad and it would be kind for me to go out and help others that were hurt. >> feel better about yourself, the way you look, your appearance. we're going through some hard times right now, i feel compelled to carry on. >> reporter: trapped by high water for two days, bakers

turned 4,000 pounds of flour into free food. bi an shelter an impromptu rthday party for a girl born 12 years ago in katrina. and a pizza delivery to the stranded and hungry and gospel singers spreading the message of love and hope. raising spirits in shelters across the city with a long road to recovery. >> i was raised to be a good person. you help your neighbors, you help the stranger who needs help. one day you're going to be at the other end of that stick and you're going to need somebody's help. you put it out there and goodness comes back to you. ♪ and let it be a sweet sweet sound ♪ ♪ in your ear >> reporter: my mother always says you have to watch how you put your shoes on in the morning. you never know

have to help you take it off. be kind to everyone. that's what we saw right here in texas. gayle? >> demarco, i like your mom's saying. that's great. that's great. and very appropriate. that's a good lesson for all of us to remember, regardless of what you're going through. very nice. we like the gausmospel music. >> somebody tweeted we saw the best in texas as opposed to charlottesville. >> makes you feel good, gives a boost. tens of millions of dollars are pouring in for harvey relief efforts. ahead, why you should do your research before you make a pledge to the flood victims and how local charities could have the biggest

hearing aids could be on the brink of a tech revolution. john blackstone shows the potential impact for people with hearing aid difficulties. >> headphones whether they're big or small can be a

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♪ ♪

in today's morning rounds, the effort to make a more trendy hearing aid. a new federal law could help to speed up innovations to make devices more affordable. some could also be available over the counter for the first time without a prescription. tech companies are working to transform the way hearing aids are designed and marketed. john blackstone visited one startup company with its ear on the market. >> reporter: headphones and ear buds transformed the way we listen to music. now the tech industry wants to do the same for how the hearing impaired hear the world. >> it's been a very difficult experience for me. >> reporter: this woman has worn hearing aids since she was two years old. her device is small and hidden. >> you wear glasses and it's acceptable. you might have five or six pairs

it's a fashion statement. >> reporter: she hopes to offer their $300 hearing aid. >> the industry will be disrupted, the question is by who. this is for your left here. >> reporter: the ceo and co-founder of doppler labs says the ear buds are not just for those with hearing loss. they can be used to stream music, and raise or lower sounds around you. in a demonstration room made to sound like a noisy restaurant. he showed me how his ear buds and a smartphone app can help anyone hear better. >> you're enhancing my speech and that's what a hearing aid would do. >> reporter: these could be hearing aids. >> you got it. >> reporter: an audio sample from doppler simulates what it sounds like on an airplane

doppler's product is currently sold in select stores and online as wireless ear buds, not as a hearing aid. but that could soon change. in august, the senate passed a measure that will allow companies like doppler to market devices directly to people with mild to moderate hearing loss. no prescription needed. >> what this legislation does, it opens the market to technological leaders to say we're actually looking at these problems differently. >> reporter: roughly 40 million adults in the u.s. suffer from some hearing loss. and a study earlier this year, researchers at johns hopkins found the rates may double by 2060. audiologists want more people with hearing loss to get help, but worries self-diagnosing may mask a bigger problem. >> there are many diseases that create hearing loss and they could be medically or surgically manageable. by just going and getting a hearing aid, you will neglect

only company that sees huge market potential. a handful of others have introduced similar audio enhancing gadgets. everybody's needs are a little different. can you match them with an over the counter productive? >> we can do it better. >> reporter: they hope that for those with hearing loss, high tech ear buds will not just bring sound, but also acceptance. >> she may be amplifying the world and i may be streaming music we're both using our ears, we happen to hear the world differently. >> reporter: for cbs this morning, john blackstone, san francisco. >> i think they're on to something, because it looks like they could become an accessory. i'm torn between making them invisible or making them colorful. >> we know so many people who refuse to go there because of vanity. >> i want to hear. whatever they can do to help that, i'm for it. the new ceo of uber is promising change after a series of scandals.

ahead nick thompson will join us to explain how the culture can be reformed and prepare the company for an ipo. some new jersey nurses answer a call for houston why one says it's to help other moms. thank you for watching, we'll be right back. >> cbs morning rounds sponsored by dr. scholes, stylish step in soles. asting comfort. only dr. scholl's stylish step has insoles that are clinically proven to provide all-day comfort. dr. scholl's. born to move. i wish you were here. i miss home. ♪ ♪

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uber's new ceo calls himself a fighter and says his company needs to change. former expediachieve executive took over this week. he replaced travis kalanick. the new ceo faces many changes, including a divided board. nicholas thompson is editor and chief in wired and he joins us. >> good morning. >> what do we know about the new ceo? >> he left iran as a child. the most important part is he has run expedia. he's had good gender dynamics, he has led acquisitions and does not appear to be a crazy press hound. >> you talking about travis? >> i'm talking about everyone who was up for the position.

>> everybody is making sure the right tweets go out. and suddenly meg whitman starts getting the job and we start hearing more from the press. and then forget it. part of the reason he got it is because he wasn't publicly seeking it. >> more than 20 people fired, sexual harassment allegations. what's he going to have to deal with? >> he has a broken culture. there's a joke that uber is the first self-driving company because none of the senior positions are filled except for the ceo. he has to dramatically improve gender dynamics. he has to deal with a very complicated pay structure, where right now, all of the bonus money goes to the top performing employees. he has to deal with people leaving and nobody wanting to work there. >> go ahead. >> on the other hand, he's got billions and billions of dollars. he's got a lot of challenges. he's got the most valuable private company in the history of america. he's got levera

between his and the former ceo who has stepped down but doesn't seem like he's stepped aside. >> it's going to be tricky. it's important to have travis on your side. he has allies on the board. >> he loves that company. >> and he built the company. i mean, he created it. it's very core to travis. but it's the case that there's rumors that travis wants his old job back. maybe in a year if things aren't going so well there will be a struggle. i think part of the reason the new ceo got the job is because he's managed difficult personalities at the board level before. that happened at expedia. there's been a lot of tensions. >> he's tough. >> worked very well with you and that's very good. that experience, i think will be helpful in uber where there are endless board battles. where the largest investor is suing the founder and they're

that's going to be interesting to navigate. he's got internal culture, the board and he's got the fact that uber is losing tons and tons of money and has been losing market share. >> it's a big opportunity for lyft. john zimmer is on fire over there. >> lyft has been licking its chops. part of the reason why i think this is a big story, lyft has powerful investors too. lyft is gaining, they're not anywhere close. uber has 75% market share. but very interesting. >> more states, aren't they? >> i think 40 states versus 13 but it's massive the number of people that use uber, uber is still well ahead of them. >> a lot to watch out for. to be continued, for sure. >> such a great story. >> we'd love to have you back to discuss. the former mayor of houston experienced the impact of houston harvey first-hand. he waded through several feet of floodwater just to leave his home. the lessons he learned f

hurricanes that affected houston during his team. your local news is next, we'll be right back.

♪ ♪ come on, baby. woo! >> come on, babe aempt ty. two monster trucks came to the rescue of a national guard truck that got stuck. one monster truck dragged it out of an embankment. the huge trucks are a favorite and have come into their own during the flood. >> even the big guys get stuck and have to help each other out. >> everybody is all in. >> all hands on deck. welcome back to cbs this morning. charlie and norah are both off today. you've been here all week, so far, so good? winding down the last half hour. it's time to show

of the morning's headlines. san diego union tribune reports four contractors have been selected to build prototypes for the border wall with mexico. hundreds of companies submitted ideas in february. four will build prototypes of their proposed walls in the san diego area. they could be completed by the tend of october. "the washington post" reports that treasury secretary steve mnuchin won't commit to putting harriet tubman on the $20 bill. last year you'll recall president obama proposed replacing andrew jackson's image with the abolitionist picture on the $20 after a grassroots campaign. yesterday he said they will be looking at the issue. he's not focused on it right now. >> that will be interesting to see how that turns out. usa today looks at a study on why yawns are contagious. researchers say it's because of a primitive reflex hard wired into our brains. they found that the reflex makes us yawn back involuntarily. it's not just the humans that do it.

the researchers say chimpanzees and dogs find it contagious. >> just looking at the lion i was like -- >> then you do it. >> the same applies to a smile, i think, right? >> yeah. >> smile in the world. >> very much so. i'm smiling. >> thank you. >> you're welcome. >> a group of new jersey nur is answering the call to houston. the volunteers flew to texas yesterday. they'll be there for at least a week. jessica says it was hard to say good bye to her young sons but she feels compelled to help. >> there has to be a mother down there that's missing out on being with her children. the fact that i can go down there and kind of relieve another mom who is also a nurse or medical professional to go and be with her kids, kind of makes me feel better about leaving my boys hi

their dad. >> we'll check back with this group next week and hear their stories from houston. by no means are they the only ones. there are so many people like this from all around the country, all walks of life and disciplines pitching in. >> just got to go something. houston's mayor is highlighting the resolve of his city. in an interview, the first term mayor sylvester turner says the disaster united his community. >> that's houston. that's the nature of who we are. first responders, exemplary job. a plus. neighboris helping neighbors, good samaritans coming. give them an a plus. frankly, they have to save a lot of lives themselves. >> the mayor went on to say he has no doubt his city will bounce back like never before. he's been taking some hits because he told people not to evacuate. word from the experts says nobody could have prepared for this. >> fourth largest city in america, it

people in houston are also looking to another leader, former mayor bill white. white spoke with us about the lessons he's learned from the hurricanes that impacted houston while he was mayor. he welcomed evacuees after hurricane katrina and make critical decisions during hurricanes ike. he became a victim when his own home was flooded. he had to wade through water to sleeve. jamie, good morning. >> reporter: good morning. hurricane skatrina was devastating. here in houston, harvey impacted everyone across the economic spectrum. this bridge i'm standing on was once underwater and the water that runs below it right now flowed through bill white's house. he, though, actually says that he's thankful because so many people in his community are coming forward to help. when you watched it play out were you like i always thought this woulde

scenario? >> this was a little worst than the worst case. >> reporter: former houston mayor bill white battled several hurricanes during his tenure. he built his house 18 years ago along the buffalo bayou and took extra precautions knowing a major hurricane could flood his back yard. he never imagined it would flood his home. >> we put it on stilts so if we had a one in 500 year flood it could go underneath and not into the house. >> reporter: it not only came up to the deck but inside the first floor of his home. >> you heard gurgling noises and rumbling noises underneath the floor boards. and then i looked down and saw spouts of water coming up from every electrical circuit. >> reporter: neighbors snapped this photo when he decided to leave his house by wading through waist deep water. now he has contractors ripping up walls and trying to remove

insulation before mold sets in. 12 years ago it was white helping others rebuild their lives. he invited katrina victims to relocate. >> the policy of the city, which i announced on the first day was pretty simple. first, do unto others as you would have them do unto us. we're best when we help each other as members of the same team. >> reporter: when hurricane rita headed for texas just weeks after katrina hit, mayor white set an evacuation plan in motion. but people panicked and fled causing gridlock. more than 100 people died on the road from accidents and heat stroke. the current houston mayor has pointed to that incident as one of the reasons he did not evacuate for harv harvey. are there times the city is too big? >> it is so big that it makes evacuation decisions

learn from each natural disaster, or are they all still kind of the same? >> i hope we learn. the fact of the matter is we tend to learn and then we tend to forget. we do know that each of us isn't in control. we are in control of, is how we respond to adversity. our resilience, our attitude. the example we set for others. >> reporter: white says once the water fully recedes he expects much of houston to be able to be rebuilt. he did invite us back one year from now. he says at that point he hopes we see a strong and resilient community. >> okay, jamie, thank you. charities are getting an overwhelming response to harvey. big names from the nfl are stepping up. how to make sure

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♪ ♪ how many million dollar contributions have you had tonight? >> i haven't had not one of those. >> you got one now, buddy. >> yes, sir. we got a million over here. we got a million. we got a million from mr. jones. >> texas native and nfl wide receiver, dez bryant helped

raise more than $2 million last night in at&t stadium. the man on the other end of the line was dallas cowboys' owner jerry jones. he pledged one million dollars the cowboys held a telethon after their game against the houston texans was canceled. >> families have lost their homes, so i really just hope, you know, they can see we're here for them and we want them to be back on their feet as soon as possible. >> bryant himself has donated $50,000 to relief efforts. >> those are just some of the donations pouring in from across the country to the flood victims. the white house says that president trump is pledging a million dollars of his personal funds to the recovery effort. celebrities and businesses are also stepping up. houston texans star jj watt has raised more than $13 million for the city through crowd funding. he only wanted to raise $200,000 at the beginning. go jj. walmart will donate up to

>> many americans have many questions about which organizations will provide the most help. there are also concerns about charity scams. andrew nuska is here. all kinds of charities are popping up, you're getting e-mails. how do you know who is legit? >> what do you do, right? the options are overwhelming. you can go national or local. that's the first place to start. national you've got great organizations working in houston, heart to heart, united way. i really like team rubecon. they send in military veterans. there are local options. >> you didn't mention the red cross in the national organizations, did you do that on purpose? >> everybody knows the red cross, i want to highlight the ones people don't know as well. the local ones, who is going to know those. they're really important and plugged in on the ground. you've got the city's relief fund, right, that the mayor set

you've got -- i really like the texas diaper bank, they make sure diapers go to displaced children and you have feeding texas. >> what's great about the local ones is they're going to be there months, years after this tragic event is over. because they are there and that's part of their job. as opposed to the national ones who come in and have other priorities. >> that's the tough thing about the red cross and other organizations. they cover all of these kinds of disasters, if you give to them it's going to be used for one of those purposes. it might not actually go to houston. if you want to get your money there, go for a local -- >> do you prefer local over national in general? >> i like they're focused. they don't have use marketing budgets. they can't afford to be calling out and working on the ground at the same time. i c i think they need help. >> there is administrative costs these folks have to spend on. you want to keep those numbers down. >> that's right. >> how do you find out? >> look, as silly as it sounds, it's the

cleaner you've got to do your homework. take a look at the reviews and figure out if the organizations you're looking for you can vouch for them. there's a company called charity watch. all great choices. >> people want to send stuff, you don't seem to be a fan of sending stuff. we look on the video and there's piles of things. i wonder how are they going to sort through that and distribute it. you don't like sending stuff, why? >> when you talk to first responders they go it's nice that america wants to send us their stuff. one, we can't deal with it, two, we can't get it where we need it most. what i've been encouraged by is, of course, sending money is the best. not cash, but funds. then they can use them as they want. there has been a more interesting thing recently with wish lists. some organizations have partnered would the company to say here is what we need, like a wedding registry. i like that. >> stay off the cash, obvious as

envelopes, not great way. it's not good for your taxes. >> okay. all right. very glad to have you at the table. coming up next we'll take a look at all that mattered this week. we certainly know what that is. you're watching cbs this morning, we'll be right back. fety

♪ ♪ it's september first, it's been a long week, aren't we glad it's over and friday. >> it's my mom's birthday. >> happy birthday to your mom. that will do it for us. we're very happy to be here. be sure to tune in to the cbs evening news tonight. we leave you with a look back at what mattered this week. >> it's like a tsunami almost. >> all the furniture is just floating. mattresses, all. >> there's a man hanging on to a

>> everything's gone. >> it's all just materialistic stuff. >> god is going to see us through this. i mean, he has to. >> it is raining pretty hard here this morning. and the army corp of engineers said it had to let theat wer out of those reservoirs to save downtown. >> there's nothing but rain in the forecast for days. local officials are very blunt about it. >> it's so big, it's a cat 4. >> the houston police rtdepament is pngutti out another call. >> i ask for volunteers to come forward with boats. >> it is unbelievable how many cars are stranded along i-10. >> every highway is closed. >> you may think i'm standing in the river but this is the main highway. >> this is one of five rooms filled with cots like this. >> how many adults and how many kids are supposed to sleep in here? >> five adults,ee

>> that's pretty tight. >> welcome to my new home. >> is ishen contractions right now? se we've had everything from nior citizens to kids trapped in attics. >> it's overwhelming? >> it can be at times, yes, ma'am. >> there was a lot of chaos and destruction in texas this weekend but it was heart warming to see there was also a lot of this. >> going to go save some more lives, help some more people until this blow over. >> people need help, i'm here to help. >> i'm trying to save some lives. yes, sir. >> it's horrible, isn't it? >> yes, sir. >> those are the kinds of people you should erect statues of, those people right there. ♪ ♪ >> i got you! >> i can't imagine three better words than i got you in a moment like that from a stranger. this is what everybody keeps saying what's happening in texas, the texas spirit. even people that need help are risking their own lives to help others that need help. >> houston's a great

we're going to come out of this stronger than ever. >> the sun is coming up this morning in houston. >> a story that will make you smile. >> i'm worried about the people and worried about the community. >> it's good to be here away from the floods. >> we thank mr. mack for opening up his doors to us. >> we've got to give them hope. this is what my parents would have done. >> sir, are you okay? >> i am terrified for him. >> a reporter with our houston cbs affiliate khou may have saved a truck driver's life. >> there's a truck driver struck in ten feet of water. here he comes. >> i appreciate you. >> can i hug you? i'm so happy you're okay. >> we will be with you today, we will be with you tomorrow. >> it happened in texas and texas can handle anything. >> the city that i know, which i was born and raised, a city that i know, this city w

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i'm marksheppard. >> football is here. it's thefall. college started lastnight. the pros are gettingready to get going. we have anexciting new addition that we'll introduce to you this morning. >> that's right. i'm excited about all the tailgater we're going to do. let's introducedarren our brand new sports director and anchor. . >> look at the hoover board. all right. i'm ready. go long. . >> i can keep doing this all day long. i've got to throw it toyou? don't mess up. >> i could have done better than that. . >> can we do this again? >> yeah, yeah. you go overthere. . >> before we get started that is not one of the hoover boards that blow

>> that's good. >> i wore the glasses because you told me about a guy who lost an eye catching a football on the tv. >> you're good. >> all right. >>i failed. it's all right. >> welcome. >> happy to be here. usuallyduring this time i'm in my third dream. it's all right. i'm awake. ready to go. >> you came to us from espn. >> yeah, yeah. it was a greatopportunity in connecticut. >> yeah. >> i was anchoring sports center. now, i'm here in thecity. i have family here. so i'm really excited. this is asports city. you have everysingle professional team here. >> right, right. >> all that and a bag of chips. i'm excited to get started here. i start next week tuesday. it'sgoing to be a little bit different. the fans are goingto enjoy it big time. >> you're a former football player yourself. >> i had a little something something back in the day.