violation. 766 of those in those two years went to a director's hearing, and only 62 percent were abaited. that means that the process is 38 percent ineffective. and the report that we mentioned that 11 percent of the nlvs this is all of them, we reviewed were never closed out. and the rate for the building electrical and plumbing code division is 18 percent. 18 percent issued by the division in 2008, 9, and 209/10 remain open this indicates that there is a problem. these three divisions refer five percent of the open nlvs to a director's hearing, and this is half of the weight of the housing inspection division. and the housing inspection issues twice as many novs as the three other division and collects 8 times, the penalty assessments. >> finish your comments. >> in the fire meeting which i was unable to attend, the community out reach people, commented on how well the housing inspection division inspectors worked with them and the housing seems to be doing much better than the dbi as a whole. and there appears to be serious process or procedure problems in the area of building code en