getting through -- from our members regarding some of these issues, and the continued work with abbie yant and our staff to maybe help resolve or action plans to help communication and organization in the future. we appreciate everyone's listening in. appreciate the level of concern for the plan. thank you very much. any other comments from plan? >> i'd like to say something. i'd like to thank united health care medical advantage. i had a really good experiences with their customer service recently. people answered the phone very promptly, and they were sort of like talking to a friend. i have to say they were very congenial and did the extra mile to answer your question and make other suggestions. so i just wanted to give that compliment to your customer service staff. i didn't get the name of the person, or maybe i did and might have forgotten it already, but the last two calls were excellent. thank you. >> any other comments or any other comments from health plan representatives? hearing none, we'll go ahead and open this up for public comment. >> do we need public comment on this item?