at accela we have been doing this for many years.at procurement processes are starting to dictate cloud technology, not just making it -- >> so they get it? >> absolutely. >> i think of governments as being so backwards in the way they administer services, as opposed to thinking about the ways they can change. >> it's interesting what happened in 2008 and 2009. when we were in the recession governments really had to rethink the way they did business. now as we are moving into normalized periods where the economy is picking up, the service levels that governments must adopt are changing dramatically. so what they're doing is turning to technology and doing it in more cost effective ways. >> their budgets got slashed so much because tax owners were down in 2008, 2009. they had to figure out someway to deliver the service because they could not pull it off anymore. >> that's right. and on the demographics side, we see that citizens don't want to stand in line, they want to go online. they want to do that in a way that mimics these exper

i also look at a company called accela, based out here in the bay area, that is also similarly tryinground these issues of permitting, county level, city level. it's a ground war to fight to get these deals done. but the results from their success stories are fairly amazing about how much faster things are delivered. i don't understand what the pushback is from the cities. >> what you have is essentially the old guard and literally a set of vendors that were born in the 1960's that continue to dominate government i.t. that is one of the reasons when you're dealing with the government you have to wait in a long line, hold on the phone, or submit a three-part paper form. we talk a lot about how when you're dealing with the government, there's a form for that. when you're dealing with the consumer web, there's an app for that. so it is the shift to cloud social mobile analytics that is beginning to happen. and the city of philadelphia represents the shining example of where a mirror comes in makes it a priorities and cracks down on wasteful i.t. spending. >> what's the one service that a