. >> so enron melted down, worldcom had an accounting scandal, adelphia, you know, the ceo has gone to jail, i think. >> bp, in this case, just grows beyond its management ability to watch everything they need to watch when they need to watch it. >> delegation, of course, comes with limits. >> browne has shown himself as having an ability to get deals done, understanding how to negotiate complex deals. >> it's about integration, too, and i'll come back to that. >> but while they were successful in expanding commercially, they were less successful in instituting a sense of operational excellence within the organization. >> you must be very clear as a leader who it is you are delegating authority to. >> narrator: in an interview that year, browne acknowledged that the real measure of his new company lay ahead. >> and the real quality of a company is, of course, the test on how well things are going when things go well, but the real test is, how do we respond when things go wrong? >> narrator: things went wrong on march 23, 2005, as workers at the texas city plant were starting up the iso